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15 Best Communication Books to Read for Work in 2023

You found our list of top communication books for work.

Communication books are guides that teach skills and strategies for having successful conversations in the workplace. These references cover topics like body language, empathy, diplomacy, and listening. The purpose of these books is to improve communication skills and teamwork.

These guides are a type of team building book and are similar to books on conflict resolution , problem solving books , and negotiation books .

This list includes:

business communication books
communication skills books
workplace communication books
communication books for leaders
books about public speaking

Here we go!

List of communication books

Here is a list of books about communication to improve conversations in the workplace.

1. Crucial Conversations: Tools for Talking When Stakes Are High by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler

Crucial Conversations is a guide for communicating in tense situations. The book urges speakers to create dialogues where both parties feel safe speaking and try to hear each other out. The authors explain how to navigate fraught discussions with grace, compassion, and skill, and relay tips and strategies for steering the talk towards peaceful resolution. The book shows readers how to stay in control of their own emotions, persuade without pressuring, and use a solutions-centered tone. Later chapters even touch on

Notable Quote: “People who are skilled at dialogue do their best to make it safe for everyone to add their meaning to the shared pool–even ideas that at first glance appear controversial, wrong, or at odds with their own beliefs. Now, obviously they don’t agree with every idea; they simply do their best to ensure that all ideas find their way into the open.”

Read Crucial Conversations .

2. Simply Said: Communicating Better at Work and Beyond by Jay Sullivan

Simply Said is one of the best workplace communication books. Jay Sullivan outlines the rules of business communication and shows professionals how to optimize conversations. The book explores best practices for written and oral communication, as well as communication in team and leadership environments. Covered topics include how to structure messages, use clear wording, consciously incorporate body language, give and respond to feedback, and guide meetings. The book explores office communications in several forms, and strips the practice of communicating down to bare basics. Simply Said is one of the most helpful handbooks for corporate communication.

Notable Quote: “If we put the focus on what the other person is trying to gain from the exchange, we will do a better job communicating, because we will select more pertinent information, drill down to the desired level of detail, and make the information we are sharing more accessible to our audience.”

Read Simply Said .

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3. Words That Work: It’s Not What You Say, It’s What People Hear by Dr. Frank Luntz

Words That Work is a guide to phrasing. The main thread of the book is that it is the interpretation, not the intention, that matters most in communication. The book explores common pitfalls that lead to misunderstanding, shows how to choose words carefully, and teaches readers how to be more masterful in messaging. Special sections present ten golden rules for language as well as corporate and political case studies that show how words can be misconstrued. Words That Work provides a blueprint for conveying the proper meaning and being understood in discussion. This book explains the responsibility of phrasing thoughts with care and shows how to deliver messages in the most effective manner possible.

Notable Quote: “Those who define the debate will determine the outcome.”

Read Words That Work .

4. The Fine Art of Small Talk: How To Start a Conversation, Keep It Going, Build Networking Skills — and Leave a Positive Impression! By Debra Fine

The Fine Art of Small Talk offers a crash course in having casual conversations. The book breaks down ways to start, maintain, and end conversations, with an emphasis on ways to keep the talk lively and engaging. Debra Fine gives advice on how to make meaningful connections and leave positive impressions by practicing and improving conversational skills. The end of the book covers how to leverage small talk in specific situations such as networking events or holiday parties. The guide has many practical applications in the workplace, including bonding with coworkers and establishing a rapport with clients. While many communication books focus on navigating high-stakes discussions, The Fine Art of Small Talk shows that less-formal chats can be just as impactful.

Notable Quote: “No matter what your chosen topic of conversation, I cannot overstate the importance of being authentic when talking with someone. If you are not genuinely interested in what the other person is saying, no amount of planning or preparation will save you from a doomed conversation. Interest in someone else cannot be feigned.”

Read The Fine Art of Small Talk .

5. Communication Skills Training: A Practical Guide to Improving Your Social Intelligence, Presentation, Persuasion and Public Speaking by Ian Tuhovsky

Communication Skills Training is one of the most helpful communication skills books. The guide provides a practical toolkit for boosting emotional intelligence and conversational skills. Pages cover topics such as expressing anger productively, fixing conversations that go awry, remaining unfettered and coming up with quick responses, and predicting reactions. The book covers the full gambit of communicational topics, and gives readers practical advice for any potential situation. The pages are full of sample dialogues to illustrate the points, as well as easy instructions, such as lists of phrases to avoid along with better substitutions. Communication Skills Training is a comprehensive handbook for communicating effectively in any circumstance that is full of actionable advice and not simply theory.

Notable Quote: “What can I do even better, more efficiently, differently and more effectively?”

Read Communication Skills Training .

6. Just Listen: Discover the Secret to Getting Through to Absolutely Anyone by Mark Goulston by Ian Tuhovsky

Just Listen is one of the best communication books for leaders. The authors insist that hearing others is often the key to being heard. The pages show professionals how to identify feelings and motivations, validate the speaker, and deal with challenging people and situations with patience and skill. The guide provides frameworks such as “the 9 core rules to get through to anyone” and “tools for achieving buy-in and getting through,” to help conversation leaders overcome skepticism and defensiveness and find common ground. Just Listen stresses the importance of listening, context, and clue-gathering in communication and shows readers strategies for having healthier dialogues.

Notable Quote: “So when you encounter problem people, realize that there’s a reason they’re behaving the way they do…. Open your own mind and look for the reasons behind the behavior, and you’ll take the first step toward breaking down barriers and communicating with an “impossible” person.”

Read Just Listen .

7. Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time by Susan Scott

Fierce Conversations is a guide for having more authentic and impactful conversations. The book teaches readers how to leverage communication to achieve positive change, and shows that success is the result of a series of productive conversations. Susan Scott delivers motivational sentiments along with actionable advice on how to wield silence as a tool, take accountability for emotional outbursts, and advocate for priorities. Fierce Conversations provides a roadmap for standing ground in discussions and talking more triumphantly.

Notable Quote: “Our work, our relationships, and our lives succeed or fail one conversation at a time. While no single conversation is guaranteed to transform a company, a relationship, or a life, any single conversation can. Speak and listen as if this is the most important conversation you will ever have with this person. It could be. Participate as if it matters. It does.”

Read Fierce Conversations .

8. Digital Body Language: How to Build Trust and Connection, No Matter the Distance by Erica Dhawan

Digital Body Language is an instructional manual for reading cues in online conversations. This guide explains how to read reactions and build trust from behind a screen. The pages outline which communication tools to use in certain situations, and show how to communicate thoughtfully and professionally on any platform. Erica Dhawan also touches on how to digitally bridge differences like gender, generational divide, and culture. Digital Body Language is a valuable reference for communicating while working remotely.

Notable Quote: “The loss of nonverbal body cues is among the most overlooked reasons why employees feel so disengaged from others. If used properly, and at scale, empathetic body language equals employee engagement. Disengagement happens not because people don’t want to be empathetic but because with today’s tools, they don’t know how.”

Read Digital Body Language , and check out this guide to virtual meeting etiquette .

9. Talk Like TED: The 9 Public-Speaking Secrets of the World’s Top Minds by Carmine Gallo

Talk Like TED is one of the best books about public speaking. Carmine Gallo analyzes hundreds of TED talks to determine what qualities make speeches and speakers most memorable. The book lays out nine best practices that lead to compelling presentations, such as appealing to multiple senses, educating the audience, delivering delightful surprises, and being brief. Talk Like TED is a written workshop in the art of storytelling that can help professionals elevate presentations.

Notable Quote: “Science shows that passion is contagious, literally. You cannot inspire others unless you are inspired yourself. You stand a much greater chance of persuading and inspiring your listeners if you express an enthusiastic, passionate, and meaningful connection to your topic.”

Read Talk Like TED .

10. Say What You Mean: A Mindful Approach to Nonviolent Communication by Oren Jay Sofer

Say What You Mean is the ultimate guide for having mindful and meaningful conversations. Oren Jay Sofer explores the unconscious habits and patterns that many talkers fall into and shows readers how to break away from autopilot discussions and speak with intention. This guide emphasizes how to maintain focus, avoid ambiguity, and reduce anxiety when having discussions. The text shows how to be blunt yet compassionate and proves that conversational clarity does not have to come at the sake of humanity.

Notable Quote: “To listen entails a fundamental letting go of self-centeredness. We have to be willing to put down our own thoughts, views, and feelings temporarily to truly listen.”

Read Say What You Mean .

11. We Need to Talk: How to Have Conversations That Matter by Celeste Headlee

Inspired by a highly-popular TED talk, We Need to Talk gives guidance on navigating important conversations. Celeste Headlee shows readers how to be fully present in conversations, take a nonjudgmental approach, avoid repetition and fluff, and get to the heart of the matter. The book frames conversation as a survival skill, and teaches speakers how to master the art. We Need to Talk shows readers how to stop multitasking and assuming, mine discussion for important information, and ensure that critical messages get heard.

Notable Quote: “In order to have important conversations, you will sometimes have to check your opinions at the door. There is no belief so strong that it cannot be set aside temporarily in order to learn from someone who disagrees. Don’t worry; your beliefs will still be there when you’re done.”

Read We Need to Talk .

12. Difficult Conversations: How to Discuss What Matters Most by Douglas Stone, Bruce Patton, and Sheila Heen

Difficult Conversations is a handbook for communicating in high-pressure situations. Drawing on expertise gained from The Harvard Negotiation Project, the authors outline best practices for guiding emotionally-charged discussions. The text gives tips on disarming defensiveness, identifying underlying meaning, and transitioning the talk from emotion to solutions. The book identifies and analyzes different types of difficult conversations and explores the nuances of the circumstances surrounding discussions. Difficult Conversations is a valuable toolkit for any professional who needs to speak about tricky topics or communicate with difficult people.

Notable Quote: “Often we go through an entire conversation – or indeed an entire relationship – without ever realizing that each of us is paying attention to different things, that our views are based on different information.”

Read Difficult Conversations .

13. HBR Guide to Better Business Writing by The Harvard Business Review

HBR Guide to Better Business Writing is one of the top business communication books. This practical guide teaches readers how to draft correspondence such as emails, letters, memos, and reports. The book shows how to write professional, persuasive, and powerful messages that achieve objectives. The chapters explore fundamentals like conveying a clear message, summarizing and emphasizing key points, following grammatical conventions, and making the best use of limited space. The guide also provides a formula for the writing process. HBR Guide to Better Business Writing is a masterclass in writing for work that can help professionals at any level sharpen their skills.

Notable Quote: “Many people begin writing before they know what they’re trying to accomplish. As a result, their readers don’t know where to focus their attention or what they’re supposed to do with the message. So much depends on your purpose in writing that you must fix it firmly in your mind. What do you want the outcome to be?”

Read HBR Guide to Better Business Writing .

14. Talking to Strangers: What We Should Know about the People We Don’t Know by Malcolm Gladwell

Talking to Strangers is an exploration of the conclusions we make about strangers, and the ways these judgments influence our interactions. The book is a fascinating case study of assumption and interpersonal conflict. In Malcolm Gladwell’s typical style, the book presents a series of case studies from contemporary history and explores the underlying psychology and elements that underscore a series of events. The book shows how the initial ideas we form about strangers can enable the other party’s actions and guide our own behavior. Reading the other person is a large part of communication, and Gladwell exposes just how often we misread conversation partners, and the results that can come as a result of these misunderstandings. Talking to Strangers is a helpful aid for overcoming bias and attempting more honest communication.

Notable Quote: “The conviction that we know others better than they know us—and that we may have insights about them they lack (but not vice versa)—leads us to talk when we would do well to listen and to be less patient than we ought to be when others express the conviction that they are the ones who are being misunderstood or judged unfairly.”

Read Talking to Strangers .

15. The Art of Communicating by Thich Nhat Hanh

The Art of Communicating is a guide to compassionate conversation. Monk and mindfulness expert Thich Nhat Hanh covers topics such as self-talk, empathetic listening, and mindful communication at work. The strategies and best practices in the book aim to help individuals have more meaningful conversations that spark and strengthen authentic connections. Several chapters focus on workplace conversation and how to avoid negative and toxic discussions both internally and externally. As the modern workforce calls for increasing levels of humanity in the corporate world, The Art of Communicating is a valuable resource for professionals craving more sincere, kind, and open discussion.

Notable Quote: “Once you can communicate with yourself, you’ll be able to communicate outwardly with more clarity. The way in is the way out.”

Read The Art of Communicating .

Final Thoughts

Communication is one of the most important parts of business, yet many professionals struggle with the art. The practice is about more than exchanging words and information. Workplace communication is about delivering messages in concise and compelling ways and getting listeners onboard. Books about communication can help readers avoid misunderstandings, capture and hold attention, and be more confident when speaking in the workplace. These guides improve teamwork and help professionals achieve more positive outcomes in conversations.

For more book suggestions, check out this list of focus books , and this list of communication games and activities .

We also have a list of the best ways to increase empathy at the office .

FAQ: Communication books

Here are answers to common questions about communication books.

What are communication books?

Communication books are guides that teach readers how to have more productive conversations both verbally and in writing. These guides cover topics such as public speaking, reading body language, listening and getting others to listen.

What are some good communication books for work?

Some good communication books for work include Crucial Conversations by Kerry Patterson, Say What You Mean by Oren Jay Sofer, and Fierce Conversations by Susan Scott.

What books help to improve communication skills?

Books that help to improve communication skills include Talk Like TED by Carmine Gallo, Communication Skills Training by Ian Tuhovsky, and Simply Said by Jay Sullivan.

Author: Angela Robinson

Marketing Coordinator at teambuilding.com. Team building content expert. Angela has a Master of Fine Arts in Creative Writing and worked as a community manager with Yelp to plan events for businesses.

9 must-read books to make you a stronger communicator

The single biggest problem in communication is when someone has the illusion that they have communicated – but their message did not get through. IT leaders need to convey an incredible amount of information to succeed in their roles. However, getting those messages across effectively can be a challenge, particularly with the many demands on people’s time and attention, the varied forms of media you must employ, and the sometimes charged or difficult nature of the communications you have to deliver.

Thankfully, there is plentiful advice on being a better communicator . We’ve gathered some of the best books out there to help IT leaders deliver the right message, the right way, at the right time – whether you’re having a difficult discussion with a subordinate, delivering critical data to the C-suite, presenting at a conference, persuading a peer, or simply sending a status update via email.

Unleash the Power of Storytelling: Win Hearts, Change Minds, Get Results

By Rob Biesenbach

Book description (via Amazon): “The market is flooded with a dizzying array of books, experts, and resources on business storytelling. This book cuts through the hype to clarify and demystify the storytelling process.

“Unleash the Power of Storytelling” offers step-by-step instructions for finding, shaping and telling powerful stories. You’ll learn about the essential ingredients that go into any good story and how to avoid common storytelling pitfalls.”

Why you should read it: Humans are emotional beings, and narratives appeal to that, enabling them to receive and digest information more easily. Effective storytelling, however, often can take practice. This practical how-to explains why stories work, offers a simple three-part template for crafting a narrative, and includes tips on refining stories and delivering them effectively. It also contains examples of how to use a narrative approach in various situations like company meetings, job interviews, and presentations.

Like Biesenbach’s approach? Check out his other book, 11 Deadly Presentation Sins: A Path to Redemption for Public Speakers, PowerPoint Users and Anyone Who Has to Get Up and Talk in Front of an Audience , for 100 tips on saving yourself from PowerPoint hell.

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Five Stars: The Communication Secrets to Get from Good to Great

By Carmine Gallo

Book description (via Amazon): “Ideas don’t sell themselves. As the forces of globalization, automation, and artificial intelligence combine to disrupt every field, having a good idea isn’t good enough. Mastering the ancient art of persuasion is the key to standing out, getting ahead, and achieving greatness in the modern world. Communication is no longer a ‘soft’ skill―it is the human edge that will make you unstoppable, irresistible, and irreplaceable―earning you that perfect rating, that fifth star.”

Why you should read it: Carmine Gallo, the author of Talk Like TED (another great communication read), turns to Aristotle’s three-part formula for persuasion, to which he says all great communicators from the founding fathers to today’s most successful business leaders adhere: ethos (credibility), logos (logic), and pathos (emotion). He also brings in neuroscientists, economists, historians, billionaires, and business leaders of companies like Google, Nike, and Airbnb to show illustrate just how it works.

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Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

By Mark Goulston

Book description (via Amazon): “Getting through to someone is a fine art, indeed, but a critical one nonetheless. Whether you are dealing with a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can’t break through emotional barricades and get your message thoroughly communicated and registered. Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston shares simple but powerful techniques readers can use to break through the stubborn and hardened outer layers of coworkers, friends, strangers, or even enemies.”

Why you should read it: How do you get people to listen? Psychiatrist and business coach Goulston offers tools and techniques for breaking down communication barriers whether dealing with “defiant executives, angry employees or self-destructing management teams.” Goulston brings his experience in training hostage negotiators to bear offering instruction on how to build empathy, de-escalate conflict, and get buy-in.

We Need to Talk: How to Have Conversations That Matter

By Celeste Headlee

Book description (via Amazon): “Today most of us communicate from behind electronic screens, and studies show that Americans feel less connected and more divided than ever before. The blame for some of this disconnect can be attributed to our political landscape, but the erosion of our conversational skills as a society lies with us as individuals.

And the only way forward, says Celeste Headlee, is to start talking to each other. In ‘We Need to Talk,’ she outlines the strategies that have made her a better conversationalist – and offers simple tools that can improve anyone’s communication.“

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Why you should read it: Public radio host Headlee has had plenty of difficult conversations – often live and on their air. Here, she shares a number of her best tips for true engagement with other humans in even the most contentious or uncomfortable situations, such as checking your bias at the door, hiding your phone, avoiding multitasking, being ready to learn, and never repeating yourself.

Power Questions: Build Relationships, Win New Business, and Influence Others

By Andrew Sobel and Jerold Panas

Book description (via Amazon): “Skillfully redefine problems. Make an immediate connection with anyone. Rapidly determine if a client is ready to buy. Access the deepest dreams of others. ‘Power Questions’ sets out a series of strategic questions that will help you win new business and dramatically deepen your professional and personal relationships. The book showcases thirty-five riveting, real conversations with CEOs, billionaires, clients, colleagues, and friends. Each story illustrates the extraordinary power and impact of a thought-provoking, incisive power question.“

Why you should read it: A powerful question, the authors argue, can transform any conversation. It can even make the difference between great success and failure, as they illustrate with the example of how Steve Jobs’s single motivating question led to breakthroughs in the development of the Mac. In another example, an unasked question cost a major company a huge project bid. Sobel and Panas serve up 337 “essential questions” matched to 35 common business-related situations, whether you’re seeking to refocus a meeting or understand someone else’s goals and motivations.

Business Communication for Success

(39 reviews)

ISBN 13: 9781946135056

Publisher: University of Minnesota Libraries Publishing

Language: English

Formats Available

Conditions of use.

Learn more about reviews.

Reviewed by April Schofield, Senior Lecturer and Director, Metropolitan State University of Denver on 7/15/22

This is a very comprehensive textbook and includes over 600 pages of content. It includes the necessary components to help students communicate effectively in business environments. read more

Comprehensiveness rating: 5 see less

This is a very comprehensive textbook and includes over 600 pages of content. It includes the necessary components to help students communicate effectively in business environments.

Content Accuracy rating: 4

The included content is very accurate. There are some areas that need updating to reflect the current business environment.

Relevance/Longevity rating: 3

Since the book was published in 2015, newer concepts are not addressed. For example, how to communicate effectively in virtual meetings or via social channels. The nature of how we communicate has significantly changed since 2015 so any business communication textbook that is older will have similar shortfalls. I do believe this content could be added in standalone sections or chapters.

Clarity rating: 5

The book is conversational and engaging. It is appropriate for an introductory level class and for students from various majors. I think all students could benefit from the communication concepts outlined in this book, not strictly business students.

Consistency rating: 5

The format and writing style are consistent throughout the entire book.

Modularity rating: 5

The book is easily broken up into smaller reading sections. I appreciated the questions to start each chapter, the reviews of important concepts, and the exercises at the end of each chapter. These could be used as classroom conversations, homework assignments, etc.

Organization/Structure/Flow rating: 5

The early chapters are foundational (why communication is important, the science of language and communication), followed by "how to" chapters. The table of contents provides a robust overview of topics, beyond chapter titles.

Interface rating: 5

There are multiple formats available, including PDF, ebook, online, XML, and ODF. I reviewed both the PDF and ebook versions. The various sections in the table of contents are hyperlinked. I found both formats easy to navigate and did not experience any issues.

Grammatical Errors rating: 5

The book is well-written and I did not notice grammatical errors. This is very important for a book focused on communication!

Cultural Relevance rating: 5

Intercultural and international communication is addressed throughout the book and an entire chapter is devoted to the topic.

Reviewed by Heather Leigh Maher, Adjunct Professor, City Colleges of Chicago on 5/31/22

Comprehensiveness rating: 4 see less

While the book covers many essential topics in detail, others are less updated than is optimal and yet others are intermingled with other chapter headings, making them harder to find than I am used to in this type of textbook (such as more basic but important principles, such as audience analysis, which is scattered throughout several other chapters beyond the one titled as containing such information). Some ideas are basic, which is great to cover survey and more advanced courses, but I have a feeling I'd be having students read selections from several chapters for several topics I'm used to having more consolidated. While the table of contents is hyperlinked in the online and PDF versions, there is no index, which makes it tedious to identify every location relevant to a topic without extreme front-loading in course planning. Despite this, if it had more information on electronic elements that have changed the business landscape in the past 10 years or so, it might be worth doing the work--and maybe even supplementing missing items.

Content Accuracy rating: 5

It is accurate, but missing definitions for some jargon that may be hard for brand new business students, while including others when they probably aren't necessary. It seems to be biased only in that it seems to have a very specific student audience in mind, but I cannot for the life of me imagine actually meeting a student with that exact blend of needed and unneeded knowledge in one of my classes. Again, good if you like to customize your reading selections a great deal, but not as great if you're looking for a single text to fill the majority of your course content with only a smaller percentage of supplements from other sources.

Relevance/Longevity rating: 2

The book is already missing any significant content on how technology has massively changed business communication in the past 10 years, and while it mentions it indirectly (basically saying "it's affecting things") in several places, without at least one chapter dedicated to those changes, it seems both incomplete and very hard to update and revise.

Clarity rating: 4

Some jargon isn't given enough context to be clear for the range of learning levels the book attempts to cover (by my assessment), but the prose, while very heavy (minimal application of actual business writing principles in terms of white space and using visuals), is clear and well-edited.

Consistency rating: 2

The writing is consistent, but the level of assumed pre-existing knowledge is not consistent from chapter section to chapter section, or across chapters (some are much more consistent than others). The organizational structure is the weakest element of the book, as I mentioned with overlapping concepts discussed in multiple chapters that are not labeled in ways that would lead a reader--much less a student--to expect to find certain pieces of information in them.

Modularity rating: 2

As mentioned, there's overlap across chapters on topics, but not information, so you really need the whole thing. It's loosely organized into "Business Communication", "Business Writing", "Business Presentations", a bit on rhetoric, and then what feels like the author felt was "left over" in that they are important topics that didn't fit into the original outline? Maybe in a revision? I can only speculate. It also is quite prose-heavy without bread for illustrative graphics, which are always better received at the undergraduate level.

Organization/Structure/Flow rating: 1

One of my comments on "Modularity" is really the core commentary for me on this category, as the structure and organization looked excellent in the chapter titles, but the content proved they were a bit unfocused and, in some cases, misleading as relevant ideas were discussed in completely different sections: "...there's overlap across chapters on topics, but not information, so you really need the whole thing. It's loosely organized into "Business Communication", "Business Writing", "Business Presentations", a bit on rhetoric, and then what feels like the author felt was "left over" in that they are important topics that didn't fit into the original outline? Maybe in a revision? I can only speculate."

Interface rating: 4

The table of contents for the electronic PDF and the online version is all hyperlinked, which is great. The drop-down menus listing sub-sections in the chapters in the online version, is a bit clunky and unintuitive.

Well-edited.

Cultural Relevance rating: 2

All inter- and intra-cultural information in smushed into one of the chapters that feels like an afterthought or revision chapter added later. There is no integration of global business communication in any regular manner throughout the text, and exercises (which are weak in general) are very monocultural. It reads like a textbook for upper-middle class white students, written by one just a generation older. This is definitely an area where you'd need to go find another, *much* more detailed and specific source, especially for examples and possible homework exercises or group activities to put into action.

In general, I feel that this book is dated--not as much in content (but technology and non-American business knowledge and potential issues absolutely need a major addition with details and specific information), but in what it appears to emphasize. Perhaps the author was teaching several levels of skill across various classes and wanted one book that they could pick appropriate sections for all of them, or even just to save students even more money, but it reads as poorly organized and needing a major editorial structural overhaul (although I don't think modern editors even do that much work with authors any more). If you are willing to read the entire book, pretty much make your own index for how you want to organize your class, and don't mind supplementing close to half of your readings with outside sources, it could be extremely useful. However, you will definitely need to find the cultural and technological information elsewhere. I have survey-level students who have offered more specific and detailed information on both areas, but I do teach at an extremely diverse college system with many 1st, 1.5, and 2nd generation immigrants, as well as international students, which are excellent resources themselves in these areas.

Reviewed by Jessica Rick, Assistant Professor of Communication Studies, University of Southern Indiana on 5/20/22

This book is a comprehensive look at business and professional communication. It covers almost everything I would cover in my business and professional communication class. I really like the chapter on intercultural and international business... read more

This book is accurate.

Relevance/Longevity rating: 4

I didn't find many errors, but the definitions and models of communication are outdated. I believe the author could have found more recent definitions, models, and conceptions of communication. I also would have liked to see more of a discussion of organizational communication concepts in business communication.

Students were able to read and understand the book and its contents.

The book uses consistent terms and structure throughout. Previous chapters provide a good scaffolding for later chapters.

Modularity rating: 4

This book is almost too comprehensive that it is hard to navigate. But I do like that I can mix and match different parts of the book to fit my schedule and class content.

Students were able to follow the organization of the book. The numbering system makes it easy for students to find what to read for each class period.

No issues with the interface of the textbook.

No issues with the grammar.

Cultural Relevance rating: 4

Some of the examples could be updated to reflect a more nuanced understanding of a variety of perspectives. But overall, I was pleased with the cultural contexts discussed.

Reviewed by Susan Lantz, Teaching Associate Professor, West Virginia University on 4/25/22

The book is comprehensive. It definitely covers the basics. It covers areas of writing that I might not use for more advanced college writers, but would be absolutely vital for beginning college writers. read more

The content was accurate. (Except for the page about web-search engines. . . which was outdated.)

For the most part, the authors/editors did a good job of avoiding language or references that were dated. They might want to revisit the page that lists "Some Examples of Internet Search Sites." They listed "Alta Vista" for example. . . which has since been taken over by Yahoo. They also list sites like dogpile, webcrawler, and The Encyclopedia Britannica. This information was pretty cutting edge in 2002, but times have changed.

The material was well-written, clear, and concise.

The text was internally consistent and easy to navigate. (This might change, though, according to formatting. I found the PDF easy to use, though.)

I was pleasantly pleased at how easy to the text was to read, divide, and excerpt.

The text was organized quite nicely. It was easy for me to find what I was looking for, and it followed a logical progression.

Navigation was no problem.

Grammar was fine. It was not (thankfully) overwritten.

I was very pleased to note that the text chose to discuss sensitive cultural issues in a very elegant manner.

Here's the thing about communication: The rules don't change much. Business Communication is all about getting the right information to the right person at the right time. What does change, is the technology we use to make it happen. It is nearly impossible to publish anything current that covers everything one needs to to about current methods of communicating using technology. The information is too "bleeding edge" and changes so quickly, that it would be out-dated almost immediately. The thing that this book does (and does very well) is stick to the basic rules of communication that don't change (with the exception of the search engine page.) Nearly every other section of the book sticks very firmly to the information that students need to know that does not change on a regular basis. The information about social media/videos/tiktok/instagram/facebook/YouTube/thenextbigthing is easily imporable from the web. This division makes it almost the perfect open educational resource.

Reviewed by Christina Wooten, Business Technology Faculty, Rogue Community College on 1/3/22

Comprehensiveness rating: 3 see less

The material covered in the text is comprehensive as expected from a Business Communications text. Basics of Communication, Message, Audience, Writing, Types of Delivery, as well as three sections on different styles of presentation are included. This text does not have an index or glossary. The table of contents is thorough with chapter and section headings linked for easy navigation.

The text accurately portrays the topics covered. It appears to be overall an unbiased text. The content is, overall, error-free.

Overall, the text is up-to-date with technical information. There are some cultural points that may become outdated quickly (or could feel alienating to some students). For example, in "Demographic Traits" on page 86, there is a heavy focus on male/female as an example of a demographic trait. However, later in the same chapter, a lengthy discussion on "mutuality and non-judgmental-ism" ensues. Chapter 9 covers "up-to-date" communication methods used in the business arena very well. These include text, email, netiquette, memos, letters, proposals, reports, resume, and sales messages. Chapter 18 covers Intercultural Communication. My concern with this section is the references used are from 1958 and 2005. I feel strongly that there are more recent examples of references that could be used.

Clarity rating: 3

The text is written clearly with many bold faced words. There is no glossary or side-bar definitions, so the student would need to be informed to look the words up in a different dictionary.

The book is consistent in terminology, ideology, and framework throughout. The flow would be easy for a student to follow through a course.

The text is laid out in such a way that reading assignments could easily be created. Also, the text is broken up with exercises and images (most of which are relevant, clear, and correctly cited.) While some sections of the text do not have images, the blocks of text are broken up into nice sized sections with headings.

One change I would make if I were to use this text would be as follows: Chapter 18: Intercultural and International Business Communication is the next to last chapter in the book. I would place this far earlier (around the section where Sender/Receiver and Audience are discussed). This was the only place in the text where the material appeared (or felt) "out of order" for overall flow.

The links provided in the chapters and in the additional resources all work accurately. Images are clear and mostly related to text. There are two images that could be changed to a better image (one is the iceberg in Figure 3.4 the second is a clip art type image in Figure 9.6 which looks strangely out of place.

I did not notice any glaring grammar issues or errors.

I did not notice any examples that could be exclusive other than the gender example previously mentioned. There are several images which appear culturally inclusive.

The exercises though out the book (questions) are excellent starter questions for online discussion forums. The "Additional Resources" links at the conclusion of each chapter are excellent and offer the student (and instructor) many additional resources for class. There is no glossary or index for this text.

Reviewed by Steven Bookman, Adjunct Assistant Professor, Pace University on 6/23/21

The text covers all areas in addition to topics (e.g., ) not always covered. However, I wish some topics have more coverage (i.e., business modalities) while others have less. Overall, the this text is good for an introductory business writing... read more

Content is accurate, error-free and unbiased.

The content is up-to-date. However, I wish the book was updated, so that it includes social media. Having said this, necessary updates would relatively easy and straightforward to implement. I had to bring in my own examples and case studies from other sources to supplement the text.

The author writes this text in a lucid, accessible prose, and provides adequate context for any jargon/technical terminology used.

The text is internally consistent in terms of terminology and framework.

The text is easily and readily divisible into smaller reading sections that can be assigned at different points within the course (i.e., enormous blocks of text without subheadings should be avoided).

The topics in the text are presented in a logical, clear fashion.

The text is free of significant interface issues, including navigation problems, distortion of images/charts, and any other display features that may distract or confuse the reader. There are a few options to read the book as well.

The text contains no grammatical errors.

The text is not culturally insensitive or offensive in any way although there could be some text with diversity, as this is a big issue these days. In the book's defense, it can easily be updated since it was written in 2015.

Reviewed by Karen Gaines, Associate Professor, Kansas City Kansas Community College on 5/7/21

The book is pretty thorough with the topics that are covered. In fact, there are topics in the presentation sections that are not normally covered in the business communications textbooks that I currently use. The order in which the subjects are presented is different than what I have been used to, and wanted to know if there was a particular reason for some of the ordering of subject matter.

Information is accurate and free of errors and bias.

Relevance/Longevity rating: 5

The information is relevant and timely. However, there should be more focus on virtual meetings, etiquette, how to productively run them, etc. and how to better engage others as there is less in-person interaction.

It was written in a clear and concise manner. The narrative was conversational and engaging.

Found the writing to be consistent throughout the book.

This book was easy to get to the specific information within each chapter with the use of subsections. Though there were some sections where they were text heavy, the use of the headings helped to break up the information into more visually appealing and practical hunks of information.

Organization/Structure/Flow rating: 4

It is easy to follow, but I am more used to having examples of writing styles (routine, persuasive, negative) grouped together earlier in the book.

This was an easy to navigate the book.

I did not see any grammatical errors.

The text is inclusive in its depiction of different groups of people.

Are there instructor resources available such as PowerPoints, more in-depth assignments, videos, and tests?

Reviewed by Terianne Brown, Lecturer, Hawaii Community College on 4/20/21

This is a thorough book but could benefit from certain chapters being expanded and others being condensed. read more

This is a thorough book but could benefit from certain chapters being expanded and others being condensed.

There are no issues with bias and no errors are evident.

There are a few references to outdated social media platforms, however, the text can be easily updated without taking away from the message of the contents.

The book uses appropriate language suitable for all readers.

The book has a consistent format. Headings and subheadings are standardized, as well as key terms being bolded.

The book can benefit by expanding the sections in Chapter 9 into individual chapters.

The book is well-organized and is easily followed.

Multiple interfaces are available and no immediate issues are evident. It was easy to Zoom into images in the online and digital pdf versions of the book.

There are no evident grammatical errors.

There are no direct references to specific races. The text does refer to race as something to consider in business communication but contains nothing culturally insensitive or offensive.

This is a well-written text that is well-suited for an Introductory to Business Communication course. The book could be improved by including more images and/or infographics to make it more interesting and less text-heavy.

Reviewed by Sharon McDermot, Business Adjunct, Northern Essex Community College on 3/18/21

The book is very comprehensive but I wish there were more coverage of business writing in different modalities. They do touch on texting and email but I think there needs to be more information on those subjects. The book does discuss business... read more

I did not see any inaccuracy.

This book was written in 2015. Many things have changed in business communication. I would like to see it updated to include the use of social media in business and how important that can be to the success of a business.

The book had good clarity.

The text was consistent with terminology and framework.

The text is easily broken up into smaller assignments and chapters.

The book can easily be arranged to prepare for a class using progression.

I did not see any interface issues nor did I have any problems with it.

The book does have chapters on intercultural communication which is great. I have been looking for that in an OER textbook.

If this book were revised to a more current date and included the social media aspect of business communication, I think it would be very useful. It does contain a lot of good information.

Reviewed by Dee Fretwell, Associate Professor, Southern Oregon University on 1/5/21

The subject is well covered for the introduction to Business Communication, with a gap in addressing very specific etiquette around professional communication via digital formats, such as emails, project management software, etc. until mid-way... read more

Quite on point! I was impressed with the direct nature of the content and the broad audience types the curriculum was trying to reach.

Nicely written for readers of all ages from many backgrounds.

Clean, concise and grammatically on point.

Consistency rating: 4

I noted no inconsistencies.

Chapters were broken up nicely with graphics and such, allowing the reader to not fatigue as quickly as they might otherwise.

Pretty well done, with a request to begin examples of proper business writings earlier in the chapters.

Easy, clean and totally relevant.

Seemed appropriate to me!

Well done! Will likely use next term!!

Reviewed by Katherine Hatzis, Senior Lecturer II, University of Massachusetts Boston on 6/27/20

The book covers everything that one would want to teach in a business communication course. read more

The book covers everything that one would want to teach in a business communication course.

As far as I could tell the book is accurate and free of error and biases.

The book is up to date and it can be easily updated in the future.

The writing is clear and it does not use difficult language so this text would be appropriate for ESL or International business students as well.

I enjoyed the fact that the book used the same format throughout. It started with learning objectives and ended with takeaways and exercises.

The text was well divided into smaller sections which can help when assigning reading homework.

The book was well organized and straightforward. I like that it has a table of contents which helps with reading through the material.

The book's interface was fine. I just wished it was linked at the bottom of the page rather than having to constantly to go back to the main menu to go be able to move and read the next section or chapter. I had to keep going back to the main menu when I wanted to go to the next section of the same chapter. I think it would have been easier if it had a link at the end of the section that connected the next section.

I did not notice any grammar errors.

The book appears to be culturally neutral.

Overall it is a good general Business Communication textbook and it has a lot to offer. This is a textbook that I am going to incorporate into my courses. The only thing that I didn't like was navigating through the textbook.

Reviewed by Kathleen Berry, Adjunct Professor, Massasoit Community College on 6/23/20

The text covers all areas of the subject appropriately. read more

The text covers all areas of the subject appropriately.

I found very few typos. The information was clearly unbiased.

Although the book was updated last year, I think it could use a little updating in both photos and information.

Any jargon that may have been used was explained thoroughly.

The information is consistent. However, it is duplicated in many chapters.

Most of the book is strictly text with limited images.

The book is organized in a clear fashion. However, when I used it, I did teach out of order.

The text does not indicate any interface issues.

I did not find any grammatical errors.

I did not find any culturally offensive material.

I would have liked to see more information about diversity and inclusion in the textbook. The pre- and post- exercises in each chapter were beneficial. Students would have preferred a way to annotate the textbook when reading it.

Reviewed by Alison Schirone, Adjunct Faculty, Roxbury Community College on 6/4/20

I used this book for a recently business communications course. Generally speaking, the book had all the requisite basics of business communications. I added a few modules to address today's social mediums in more detail. A great free text,... read more

Highly accurate, may be due for an update soon, just to bring things more current to how today's business communicators operate.

I studied business communications many moons ago. Some aspects of it have not changed since then; but we do have more social business communications mediums. The book can easily adapt to incorporation of more social communications mediums.

Appropriate for first year and beyond college students and community college students and/or management trainees.

Loved the questions prior to the start of the chapters; I often used them for class discussions and prompts. Good review of important aspects of each chapter. Good homework assignment ideas.

I mostly covered the chapters in order. Some I put more emphasis on; others I slid through speedily. For example, I did not spend as much time on International Business Communications.

Foundation chapters first; easy to apply those concepts to all other chapters that follow. I integrated some of the more current business communications tools like Linked In, resume building, and more in the writing sections. I had students who were preparing for the workplace so it was a practical diversion from the text.

Interface rating: 3

There were some useful bits that I wanted to use as handouts but the copying of those items were a bit fussy. Perhaps consider a collection of handouts/electronic worksheets?

I did not notice grammatical errors.

Ethnicity/race neutral. We had a great collection of people from diverse backgrounds in my course when I used this book, so we were able to apply some of the cultural communications ideas into discussion and assignment. I do think that perhaps some of the aspects of diversity could be updated to better reflect today's issues and people.

I did enjoy using it. I would have liked to see more updated business communications methods in use today, especially social mediums. I would have liked to see a workbook or case to be worked throughout the term. Slides would have been a plus! Overall, I enjoyed using it and it was my first OER text.

Reviewed by Adam Falik, Assistant Professor, SUNO on 4/27/20

The greatest asset of this book (and occasionally its weakness) is its attempt to be all encompassing. It definitely seeks comprehensiveness, to introduce a complete spectrum of business communication methodology. This is often effective. The book begins linguistically, introducing concepts of language and communication, shifts to audience and tone before touching upon actual writing. The move to presentation and group dynamics is in keeping with the wide-spectrum the book covers. Sometimes, though, this attempt at comprehensiveness results in the book being dilettantish. I am interested in this book as a textbook for a class in Professional and Technical Writing. My review should be seen through that lens.

Content is accurate enough, though sometimes thin. In Chapter 9: Business Writing in Action, for instance: What is provided is accurate, just somewhat inadequate. 9.2 covers Memos and Letters, but there are many types of business memos/letters. A more thorough exploration per section (instead of, for example, Section 6.3 Making an Argument then much later Section 17.2 Delivering a Negative News Message) would have been welcome. Again, the content is accurate, but it is necessary to hop, skip and jump around to make use of this book. Also, there is a serious lack of examples in this book. Show us some actual business letters, reports, etc. This is a serious deficiency.

This book needs updating to more thoroughly address evolutions in technologies. Business communications are (obviously) more digital than ever. It would be a service for this book to reflect more current communications, including how social media plays in the contemporary cultural and business landscape. As I write this review from the midst of the Covid-19 pandemic, Zoom and Skype meetings reign. Let’s see an exploration of these types of presentation environments.

The writing of this book is clear and accessible. There are, in fact, gems of writing to be found throughout. Section 4.4 Style in Written Communication, for instance. Here concepts of communication are clearly articulated enough to additionally demonstrate how writing inaccuracies leads to business miscommunications.

The book is consistent in its style, framework, and the rhythms of its language. It does, occasionally, repeat itself. Section 6.3 Making an Argument repeats itself (not just in ideas, but in complete pages) in Chapter 14.

There is a dependable structural modularity. A student can expect not only a clear, steady framework of Objectives, Takeaways and Exercises, but, most valuably, thorough chapter Reference sections.

Organization/Structure/Flow rating: 3

This is one of my chief issues with this book (besides the lack of practical workplace examples). The book is big and exploratory, but will require (for my purposes) a great deal of jumping around to make use of. I do not love its organization. Though it does build logically, many of its integral concepts are scattered throughout the book’s many chapters. The lack of index also weighs heavily.

Because this book requires a great deal of jumping around, I wish the interface was a little friendlier, more convenient. Internal, conceptual links would have been welcome. As certain ideas are linked (to inform, to persuade), internal links would have been appreciated. I often find myself having to scroll back to Contents.

This is a well-written and clear book without major grammatical issues.

Much like its technological relevancy, our culture shifts too quickly to give this book the highest marks. Though Chapter 18: Intercultural and International Business Communications is welcome, it does not address the truly identity-charged workplace atmosphere.

I will give this book a try for a Professional Writing class. I am curious to see what students make of it. I find it too expansive, its attempt to be all-encompassing creating qualitative and theoretical deficiencies, and its lack of actual workplace examples a serious deficit, but it does make easy access to core principles in accessible language. A final (negative) comment: The Exercises are often laughable. Their vagueness is connected to the book’s overall lack of practical workplace examples. If the student cannot see an example of how an actual business letter (for instance) is written, how can the book offer practical exercises that can be visualized? Though the book covers a great deal, an instructor had better be prepared to provide their own examples.

Reviewed by Megan Fitzmaurice, Adjunct Assistant Professor, University of Texas at Arlington on 4/22/20

This textbook address written, oral, nonverbal and interpersonal communication at large. Many business communication textbooks focus solely on written and oral communication, so including these other dimensions brings an important nuance to this subject. It also includes the foundational chapters for some of the most common business communication assignments: writing preparation, composition, and revision, business, delivering negative news, team communication, business presentations, etc.

Note: no index or glossary is provided.

Overall, I found no major inaccuracies in the book’s content. Chapter 2’s discussion about the parts of a message though is quite confusing – it is hard to discern what type of messages it is referring to. At some points in the section it seems like they are discussing formal written communication and speeches, while at other times any general kind of message. It isn’t well connected to the rest of the chapter and the explanation is not thorough enough. In general, I think this chapter could better connect fundamental theories about language to the business sphere specifically.

Like any textbook, incorporating technological advancements is a double-edged sword. Ignoring it is foolish, but discussion surrounding specific technologies is often obsolete by the time the book is published. I thought they did a great job not making and part of the text centered on specific technologies, but focused on timeless business communication principles. This should keep the book up to date for sometime.

Some of the included discussion questions are a little outdated. While the content in this textbook is really strong, the included learning exercises and discussion prompts are less helpful. For example, chapter 2 begins with a vocab-matching exercise that includes words such as “phat,” “ player,” “hooptie,” etc.

The language used in this textbook is very accessible for undergraduate students from a wide range of academic backgrounds. It does not assume a student has taken a communication course before, so I think it would work for a general education course. It also ties in theories and vocabulary from many subsets of communication (rhetoric, organizational communication, interpersonal communication, etc.) so it could also be a good choice for classes directed at communication majors.

The chapters are all organized in parallel structure and engage the same terminology. Specifically, chapters 4-7 build on each other and provide a consistent vocabulary and framework through which to teach writing as a process, not a product.

Chapters 1-15 could easily be grouped into three modules: Introduction to Communication, Writing in Business Settings, and Speaking in Business Settings. Chapters 16-19 are a little bit of a grab-bag with regard to their topics. I would think Chapter 17: Negative News and Crisis Communication would be better placed after Chapter 14: Presentations to Persuade. I think having overarching modules would help learners better understand the skills and objectives to be learned through the textbook. Within each chapter though are very distinct sub-sections that do help with modularity, allowing you to easily break up a chapter's reading over the course of a week.

Chapters are well structured. Each one begins with a brief introduction, and then is followed by several subsections. Each subsection starts with clear learning objectives, followed by the main content, key takeaways, and then learning exercises. While acquiring images is a challenge for all open-source textbooks, this one seems particularly text heavy. More charts and diagrams would help with readability.

I read through the book using both a PDF on a computer screen. The text was clear and easy to read. One thing that would be helpful would be including page numbers with the internal hyperlinks – the PDF did not allow me to just click on the blue links that would take the reader to other parts of the textbook (i.e., “Note 2.1 “Introductory Exercises”).

Some charts and graphs are fuzzy, while others could be adjusted for better formatting. For example, the chart on pg. 60 has the last 1-2 letters of the word listed on the subsequent line for several entries. This same issue was not apparent when I looked through the chapter on UMN’s website, so it may be an issue limited to the PDF version of the book.

I was impressed that the hyperlinks to additional resources at the end of each chapter were still active. The book does provide a good number of articles and websites at the end of each chapter for review.

Very small issue, but the references at the end of the chapters need to be reformatted with a hanging indent and consistent margins. Otherwise, I found no glaring grammatical errors or typos.

The book does do a really good job of incorporating a diverse range of experiences and perspectives. The authors have successfully worked to provide a global perspective on business communication. Rather than just incorporating snippets or vignettes in a couple chapters, they actually have a whole chapter dedicated to intercultural and international communication. Moreover, diversity is not just conceived of in racial or ethnic terms, but the authors make sure to incorporate identity topics related to gender, sexuality, age, and disability as well.

Overall, I would definitely consider using this textbook in my Professional and Technical Communication course. The textbook covers all major aspects of business communication – writing, speaking, and team communication, in addition to other important elements like interpersonal communication and nonverbal communication. The book is accessible for an undergraduate audience and uses engaging and relatable examples throughout the text. Each chapter is well organized with distinct subsections which would give the instructor flexibility in how they wanted to assign the text. The drawbacks to using this text include a lack of supplemental teaching resources, minimal graphics in the text, and lackluster chapter exercises. Given students’ preference to learn through group interaction and discussion anyways, these are drawbacks easily made up for in the classroom.

Reviewed by Amanda Carpenter, Associate Professor, John Tyler Community College on 3/30/20

This text was exceptionally well written and very comprehensive. The author was very eloquent in the way that they explained the content. The text covered critical topics for business communication. The book includes learning resources and... read more

The text was timely and accurately overviewed of jobs in communication as well as an overview of business norms.

The content of the text is still relevant today. The text could benefit from a section related to social media usage for businesses. The digital age requires this for those in business communications.

The book was well-written and concise. I was unable to get the search option to work on my Kindle.

I found no inconsistencies in the textbook.

This text is easy to sort into modules for course instruction. I could use the groupings of this text in my course.

Overall, the text was well organized and flowed well.

I had issues using the search option within Kindle with this text. It would be great if that function could be enabled.

Grammatical Errors rating: 4

The text was well written, and I found no grammatical errors.

The text is culturally relevant and would be very useful in business communication courses.

This text is an excellent resource for communications instructors.

Reviewed by Miriam Gershow, Senior Instructor II, University of Oregon on 6/6/19

Covers a broad array of business communication topics, from foundations of language, audience and rhetoric to common types of written and verbal business communications. read more

Covers a broad array of business communication topics, from foundations of language, audience and rhetoric to common types of written and verbal business communications.

Does an accurate job describing norms and responsibilities for different types of business communication tasks.

The real challenge is to stay up to date with technology. References to MySpace and parenthetical explanations of terms such as LOL date the information.

The prose is accessible and clear. Many of the Learning Objectives and Key Takeaways suggest an introductory-level rather than upper-level course.

The framework is clear and consistent throughout.

In considering this text for a Business Writing course, there are clearly chapters and sections that can be parted out for that purpose alone.

As with the consistency, the organization of material is intuitive, clear, and a strength of this text.

I read this book on two different devices, and the interface was clear on both.

No notable errors.

I was glad to see that inter- and intra-cultural communication was addressed throughout the book, not relegated only to the second-to-last chapter.

Reviewed by Shawn Gilmore, Senior Lecturer, University of Illinois at Urbana-Champaign on 5/14/19

The text descriptively covers nearly all the requisite topics and subtopics under the banner "business communication," as well as a number of related rhetorical and conceptual approaches that are fairly typical in the field. The text is divided into fairly compartmentalized chapters, which could be selectively assigned, but this leads to some issues of repetition across the full book, as well as some difficulty finding specific material. The text does not contain an index, though the table of contents is good, and the full text is searchable.

Most of the descriptive material is quite good, succinct, and explanatory, making it pretty easy to follow. The prose is fairly conversational, which makes some of it dated (slang from the mid-2000s, for example), but allows for the conceptual and practical material to shine. Most of the content appears clear and accurate, if sometimes selective.

Some aspects of the text are dated by their cultural and technological references--this is a perennial issue for texts that describe how to use specific software, document types and methods, etc. None of these passages seemed debilitating, and could likely be avoided by assigning chapters or sections selectively across the text.

The text is clearly written throughout, relying on a few pages of prose per section, which are well-segmented, and followed by "key takeaway" boxes and exercises. Jargon is used selectively and well-explained.

The text is presented in a consistent fashion, but varies in terms of depth and type. The sections on business communication and approaches are clearest and most consistent. Those on rhetorical approaches and issues vary from rhetorical theory to interpersonal analysis and considerations, which makes them feel a bit more scattered.

The text is quite modular, and selections or chapters could easily be grouped for different teaching purposes/approaches.

The text takes nearly a hundred pages to really get to writing and communication specifics, and it is not entirely clear why some (of the 19) chapters appear where they do. This might be to allow individual instructors a good deal of flexibility, but it also might leave some a bit at sea.

This might be the text's weakest point. The text is well-formatted and presented, but it is a lot of repetitive-looking material, with little breaking up the few formatting and interface choices that have been made. This is alleviated in other texts by the inclusion of example documents--which are very rare here--or by varying page layouts. Students and instructors alike might find it hard to parse some of the more visually-similar passages, though there are some tables and images periodically that help.

There were no significant or glaring grammatical issues.

Efforts seem to have been made to include a variety of cultural inclusion as appropriate. However, this text might need more framing for students for whom English is not their primary language, or who have been educated in other systems/backgrounds.

This is an easy text to recommend for more experienced instructors, as they may have assignments, exercises, and example documents already at hand. However, glaringly, this textbook doesn't quite have enough material to be as comprehensive as I would have liked, though it does include exercises after each section. This may depend on the other course materials already in play, and the text would serve very well in most business writing courses, given the right conditions.

Reviewed by Bonnie Buchanan, Associate Professor, OhioLink on 3/28/19

From A to Z, the main communication topics and concepts are covered in this text. From the basics of the communications model to group work effectiveness, this book has the components to teach students important skills they will need in the... read more

I was not able to find inaccurate information, based upon my background and ares of expertise. Information was accurate, supported and relevant to the subject.

Business communications, different speeches with different areas of focus and team work skills will always be relevant. Didn't see enough information on distance/telecommuting and communicating via video.

The text was written in a very straight-forward fashion and should be easily understood by most college students.

The activities and assignments found in each chapter are great and easy for students to quickly find. They are consistent among each chapter and offer relevant activities to reinforce learning. The text chapters were consistent in their layout, form and function.

Well-organized, easy to navigate and aligned with chapter objectives in a consistent fashion.

Topics are well-presented and done so in a logical format/layout. The topics/chapters flow nicely from one to the next.

I found all links working properly and all images used supported the subject and topics in the text.

Well-written, concise and succinct text. Free of major grammatical errors.

I did not find the text offensive or insensitive and found it to include a variety of examples so that no one group might feel excluded or offended.

I really enjoyed reviewing this text and think that countless students can benefit from the information and concepts it contains. From the basics, to targeted speech formats, all areas vital to good business communication skills are covered. I would have liked to have seen a formal proposal chapter, but overall, I would recommend this book for business programs and courses that want to engage students and teach them important skills vital to their success.

Reviewed by Cara Chang, Instructor, Leeward Community College on 2/10/19

This textbook was comprehensive in the sense that it covers broad concepts in communication and then narrows down specifically to business writing and oral communication. This semester, when I used part of this textbook for my business writing class, I had to find and create more examples for my students to view and analyze. Though the content in this text is good, I wish more examples were given in this textbook.

Furthermore, though this textbook does explain how to write a resume, memo, letter, business proposal, and report, it does not include any information on how to improve writing style or mechanics. If my students needed help with grammar, they would need to consult other resources for this.

There wasn’t an index or glossary, but there was a Table of Contents, which made it easy to navigate.

This text was unbiased and free from error. It covered a range of topics in a consistent manner.

I do think the information in this text is relevant. However, I did wish there were sections on other types of business writing. In my classes, I had my students create a website and blog, which to me, are important parts of business writing. Chapter 9, which shows Business Writing in Action covers other parts of business writing, which I taught and assigned to my students, but I also told students that blogging and creating a website are also important parts of maintaining a business. In this digital age, more topics related to online writing is necessary. It would be an easy addition.

The text is written in lucid, accessible prose. It would be appropriate for many different audiences: a business writing class, an oral communication class, etc.

This text was consistent in terminology and framework.

When teaching with this text, I had an easy time breaking up information and chunking it into sections that made it easy for my students to digest. I was also able to breakup information and organize in a way that best fit the flow and schedule of my teaching. The Table of Contents/headings made it easy to see how the text is organized, so anyone who wants to jump around and customize their teaching is able to.

The structure of the text is presented in a logical and clear fashion. It begins by explaining what effective business communication is and then moves to identifying what effective business writing looks like. Next, the text explains how to write different forms of business writing, clarifies different presentation strategies, and explores group communication.

This book is easy to navigate with clear headings. There was no problems accessing the text and viewing the images.

I did not notice any grammatical errors.

Cultural Relevance rating: 3

The book is not insensitive or offensive to any cultures, but it does not have many references to various races, cultures, etc. Incorporating different examples could be especially important in the International and Intercultural Business Communication chapter.

The main page states that the textbook is available in multiple formats, but I was only able to access it as a Pressbook and as a PDF. I do feel that more images and media can be added.

Reviewed by Kara Wicklund, Instructor, Lead Instructional Designer, Bethel University on 11/13/18

This book covers almost of all the topics I need to cover in my Business Communication course. The index is clear and easy to navigate, and the chapters are clearly labeled. read more

This book covers almost of all the topics I need to cover in my Business Communication course. The index is clear and easy to navigate, and the chapters are clearly labeled.

This textbook is error-free and accurate. It handles informative text with clarity and analyzes communication problems by applying concepts, without leaning too much on a specific bias.

The content in this text is specific and clear, and it it up-to-date. It is general enough, however, that it should remain generally relevant for several years. Some sections discuss the use of written and/or electronic communication, noting the prevalence (in percentages) of these communication forms in certain settings. These details may change or become outdated over time, but the general topic will likely remain relevant.

The clarity of this text is one of its strongest features. New vocabulary works are typed in bold and defined as well as supported with examples and/or cases to illustrate their context. Paragraphs are well-structured and easy to read, and sentence flow is easy for readers.

The text adheres to the same structure throughout each chapter. Concepts are referred to and applied in consistent ways throughout the text.

Modularity is another great strength of this text. It is easy to assign chapters and sections out of order, avoid a section, or substitute a section for another resource due to the self-sufficiency of the sections. Sections generally begin, develop, and wrap up concepts clearly within each section so students don't need to rely on other chapters/sections in the text to further explain the topic.

While I did not utilize the sections in this book the way the chapters are organized, they do seem organized overall in a logical fashion. Within the chapters, the information is laid out in a clear manner. Typically the chapters begin with basic concepts and vocabulary and then proceed to application. In some chapters, there are cases for students to read about, as well. This progression seems very effective for readers.

This book is very easy to navigate. The chapters are easy to locate and the images and text display well on screens.

There were no grammatical errors in this text.

This text has a strong focus toward the end of the book on culture and communication. In addition to handing interpersonal communication dynamics, the book includes a chapter regarding Intercultural and International Business Communication. This chapter explores cultural characteristics of communication and how these characteristics impact communication, both personally and in the workplace.

Reviewed by George Boone, Visiting Assistant Professor, Augustana College on 11/13/18

Overall, the book covers a wide range of topics. However, it offers breadth over depth, which is fine for an introductory business communication course. It lacks an index section, however, so unless your students know how to search a PDF for... read more

The book provided very accurate overviews of different theories and positions on communication.

The book had multiple examples, although some of the references might feel a bit dated for our students (ie. the Bush examples, for instance). However, the author could easily update the examples with more recent events.

The book was very clear and easy to understand.

The book has the strong ability to present multiple ideas relevant to business communication (and its underlying communication research) without getting lost in the theoretical differences that might go along with these different perspectives. Ultimately, those looking for a deeper theoretical look at the book will need to look elsewhere. More pragmatically oriented classes, however, will benefit from this instructional approach.

The book has nice chapter and section breakdowns with clear headings and effective demarcations.

The book needs a bit more explicit logic to chapter order. As a reader, I do not have a clear sense as to why chapters appear in a particular order. Perhaps overall chapter groups or headings might help resolve this issue.

The interface for the book has no issues that I noticed.

I did not notice any grammar issues.

I did not notice any particularly offensive texts or ideas.

Overall, the book provides a strong and pragmatic approach to communication in business and workplace contexts. I would gladly adopt it as a general text for a low-level 100 or 200 level course. Teachers looking for more in depth analysis of studies or more theory-driven analysis, however, might find the book lacking.

Reviewed by Jason Harper, Senior Lecturer and International Coordinator, Fort Hays State University on 11/12/18

The contents do offer instructors a comprehensive list of key writing areas that should be covered in a college writing class. For example, it includes topics like writing styles, active reading, writing a summary, and assessing writing situations to more practical areas like conventions, revision, and checklists. It also includes discussions on common challenges for multilingual and ESL writers from diverse backgrounds. Perhaps an instructor might see these as good guideposts, yet this reviewer believes that supplemental materials will be needed for a more in-depth and detailed coverage of these areas. Overall, the text is useful as a starting point for teaching to her/his strengths and contexts.

One of the outstanding strengths that this textbook offers is its lack of bias. The coverage given to the writing process and its practices is also particularly good -- something not often included in business communication-related texts.

Coverage of text messages, E-mail, and how social customs influence the ways we interact with each other in the online environment will not be difficult to update, as these norms and mores are changing by the minute. As these change, this textbook can still apply as strong beginning points for discussion in class.

Overall, a detailed process of business communication is shown in readable and clear style. Vocabulary and terminology is covered and there are avenues for instructors to add on.

Business Communication for Success is a consistent collection of significant skill sets accented by "Key Takeaways" that correlate well with the topic at hand. The book’s use of multiple sub-chapters helps to make the textbook much more detailed. While at times the bland blocks of content may render the page a bore, the instructor can breathe life into what is considered by many to be a dull subject. The creators' knowledge of the topic is obvious throughout the book. The credibility of the content is strengthened by the consistency.

The orderliness of the book conforms to an academic curriculum. While the chapters create neat packages, some skills to be taught can be better covered by the instructor creating additions to the chapter or by adding additional sections. Overall, the textbook provides well-organized material and content, which is held well by clear chapter numbers.

The organization of the book lends itself well to the study of business communication. Each chapter is broken down into sections, which typically fit logically into the topic of the chapter. All chapters are composed of several defining parts that maintain a sense of continuity throughout the volume. The Key Takeaways" sections leads refers well back to the introduction and the chapter goals.

With so few graphics in the book overall, display features are subsequently not so much of an issue. Within the text of the chapter, there are at times photo boxes that assist the learner in understanding particular points. Unfortunately, the open-sourced photos may also confuse readers when they are not as well-paired as a paid photo might have been. Navigation is not at all difficult, as the chapters are clearly segmented and there is a drop-down "Contents" bar for finding other sections fast. However, the textbook's overall appearance is quite bland.

It's refreshing to see a textbook so carefully edited. Once a textbook is provided to students, a certain expectation of correctness and clarity is expected, and cleanly edited chapters must be in place when teaching the units and individual lessons. This does not mean that the opportunity for learning about errors is lost -- even the cleanest of texts might still contain a hiccup here or there. Yet, with the goal being teaching toward the learning needs of the students in our classrooms, we educators need to set good examples for those educational needs and show, not tell, good grammar, without losing sight of the end goal.

Chapter 18 is pretty in-depth about the intercultural/international aspect. While certainly not comprehensive, variety of races, ethnicity, and backgrounds is addressed in general terms in Chapter 18 as strong beginning points for discussion in class. As stated as a Key Takeaway in 18.3, "All cultures have characteristics such as initiations, traditions, history, values and principles, purpose, symbols, and boundaries," and the instructor could certainly work with the class to develop how this applies or cold apply in different contexts.

Reviewed by Margarette Connor, Adjunct Assistant Professor, Lehman College/CUNY on 6/19/18

This text covers all the areas I would want to cover in my 300-level business writing class, including non-verbal communications and international communications, two topics I find are often underrepresented in many texts. Very clear and... read more

I've read a good portion of the book and find it accurate and error-free. Excellent quality.

I have been teaching business writing for over 20 years, and while the methods of communication have changed, how we write hasn't really. This book is certainly up to date, but not so much so that it will be obsolete within the next few years.

I would have liked to have seen a little more on online writing--blogs, websites, digital white papers--because while we can always upload a PDF of a traditional report to a website, many Millenials read differently and have different expectations of what they will read on the internet. This might be my personal soapbox, though, and the materials here can be easily adapted.

I very much like the writing in this book as I find it clear and to the point, much more so than the text I had been previously using. I think my students will find this more accessible. My students are mostly junior or senior business majors, and while there is jargon in the text, by this point, this is part of my students' professional vocabulary, so nothing that I find alienating for students.

Many of my students like pared down yet comprehensive texts, and I think they'd like this. They don't like to "waste" time with "unnecessary" material.

Very good job with consistency.

The modularity of the text is very well done. As I was reading it, I had the feeling that my students would find this easier to access than our current text. I can already see the course syllabus falling into place. Although I see myself changing the order of the text, I think jumping through the book will be quite easy.

The flow of the chapters is clear and logical, and while I'd change things, isn't that what we do as professors? I've never used a text book as if it were a novel.

Clear, easy to use. I've used other online texts, and I found this one to be very user friendly.

I am a stickler for grammar, and I found no errors in my reading. That's sadly rare!

There was nothing culturally insensitive or offensive in the parts of the text I read, which was much.

I am definitely adopting this book for my business writing course next term. It has everything my students need from a text at a price they can afford. That has been a problem for many. I actually like this text better as I think it's clearer and easier to follow. Excellent choice for an upper level business writing course.

Reviewed by Shannon Breske, Assistant Teaching Professor, University of Missouri on 6/19/18

Business Communication for Success provides an overview of the main areas of communication and highlights additional resources at the end of each chapter. When reviewing other texts, this text is consistent with topic areas covered. The text is organized well and can be navigated seamlessly with how each section is labeled. Students found this text easy to use, comprehend, and then able to apply knowledge to their assignments and in-class work.

Content is accurate. Consistent topics covered in Business Communication in Success text compared to other Business Communication texts. Some references, activities, and examples could be updated to provide a more inclusive tone.

The text is up to date but could include more details on how to communicate using social media platforms as well as customer relationship management (CRM) software. Could add the importance of how to successfully develop a communication plan using CRM.

Easy to read, understand, and apply. Students found it easy to read the chapters and comprehend.

The text is consistent with other texts and current literature. Liked how the earlier concepts are built upon in later chapters.

The text covers a lot of information however it is easily divided into subsections and does a nice job highlighting the important pieces in each area. Organized extremely well and easy to navigate through the online text.

Great job on the organization of the text. Found it clear and logical.

The interface is basic but functional and meets the needs of the user.

Well written. I did not find any grammatical errors.

Some references, activities, and examples could be updated to provide a more inclusive tone.

Great text! I use for 400+ students in an introductory course, and it is a great option. I supplemented additional information for class materials but overall extremely satisfied with text.

Reviewed by Alicia Edwards, Adjunct Professor, Business Management, Marketing and Communications, Northern Virginia Community College, Annadale Campus on 6/20/17

I was definitely impressed with the comprehensiveness Business Communication for Success. For every concept of the author introduced, he gave context, the why and if needed consequences if the conventions are not heeded. While there is not a... read more

Each chapter is effectively mapped out with subheadings so you could easily find the topic that you need. Because of this attention to detail, I can envision this book being an excellent resource for an entry level junior manager or a refresher for a seasoned professional as their communication needs evolve throughout their career.

In general, I felt that the author did pretty balanced job of avoiding stereotypes and clichés. He used a variety of quotes from people with origins in all parts of the world and historical periods.

This book was written in 2010 and focused more on written and verbal communication. Social media is not addressed but text, email, and netiquette were briefly touched upon. The information is still current and accurate but clearly lends itself to frequent updates. Since the bulk of business communication is online now, I would like to see at least full chapter dedicated to texting, email and internet communication. The way the book is laid out, this could be can easy addition.

Social Media is now an integral part of business communication internally and externally but it is STILL treated as an afterthought or footnote in academia. While not every platform is mainstream, the ones that are increasingly used in professional settings certainly need to be taught at the collegiate level in a comprehensive manner. LinkedIN, Twitter, Instagram and to some extent Pinterest have proven their marketing prowess and are structured enough to teach the business applications.

Since I did read the book on Apple device, Apple has built in technology that is helpful. For example, the book reference Aristotle and his concept of "ethos". While I knew he was from ancient Greece, I used the lookup feature on his name to fill in the historical timeframe that helped me fully understand what may have shaped his views. The look-up feature took me to several books, wesbites and a Wikipedia page.

While the book flows well from start to finish, the chapters and subheading are very specific and are quickly referencable. I read the book on my Ipad and I easily bookmarked pages when and highlight notes as needed. Each section can be understood independently, I didn't find myself having to reference previous chapters to make sense to the current one.

I downloaded the entire book as a PDF. It would be nice to have the option to download sections as needed.

The interface is very basic but effective. I read the book on my Ipad within the iBooks platform. I quickly find the section I wanted and go straight to whatever page I wanted. There are a lot of links to internet sites, I referenced quite a few and they seemed to load up quickly.

The charts and pictures that are included are without distortions. However, I would like to see more videos and visuals. Since readers will most likely reference this book from a laptop/phone or tablet, the assumption is that they would be able to seamlessly go from reading the material to answering the discussions via BlackBoard or whatever learning software their school adopts.

The author took the time to edit very well. I didn't see any glaring errors of any kind.

In general, I felt that the author did pretty balanced job of avoiding stereotypes and clichés. He used a variety of quotes from people with origins in all parts of the world and historical periods. I was disappointed with the slang used in Chapter 2's introductory exercises. The words used were outdated at the least and mildly offensive. All 10 examples of page 35, appeared to be derived from African American slang...certainly not inclusive. The population that attends NOVACC are very diverse culturally and linguistically so this would not go over well. Since slang and pop culture are moving targets, I would have eliminated that exercise completely and let the students self-direct this exercise by sharing slang words in their own language with the class. I would further reinforce the exercise by letting students that speak the same language but are from different countries share words that differ within their culture. I would also have them give examples of how they would speak around their peers, parents, and elders to drill down appropriateness and context.

The concepts that text introduces are consistent within each chapter and throughout the book as a whole. Other than expanding on email/text and internet communications and including social media, I did not see any gaps in knowledge. This book was written in 2010 and focused more on written and verbal communication. Social media is not addressed but text, email, and netiquette were briefly touched upon. The information is still current and accurate but clearly lends itself to frequent updates. Since the bulk of business communication is online now, I would like to see at least full chapter dedicated to texting, email and internet communication. The way the book is laid out, this could be can easy addition.

Social Media is now an integral part of business communication internally and externally but it is STILL treated as an afterthought or footnote in academia. While not every platform is mainstream, the ones that are increasingly used in professional settings certainly need to be taught at the collegiate level in a comprehensive manner. LinkedIn, Twitter, Instagram and to some extent Pinterest have proven their marketing prowess and are structured enough to teach the basic business applications.

Since readers will most likely reference this book from a laptop/phone or tablet, the assumption is that they would be able to seamlessly go from reading the material to answering the discussions via BlackBoard or whatever learning software their school adopts.

In general, I felt that the author did a pretty balanced job of avoiding stereotypes and clichés. He used a variety of quotes from people with origins in all parts of the world and historical periods.

I was disappointed with the slang used in Chapter 2's introductory exercises. The words used were outdated at the least and mildly offensive. All 10 examples of page 35, appeared to be derived from African American slang...certainly not inclusive. The population that attends NOVACC are very diverse culturally and linguistically so this would not go over well. Since slang and pop culture are moving targets, I would have eliminated that exercise completely and let the students self-direct this exercise by sharing slang words in their own language with the class. I would further reinforce the exercise by letting students that speak the same language but are from different countries share words that differ within their culture. I would also have them give examples of how they would speak around their peers, parents, and elders to drill down appropriateness and context.

Reviewed by Brandi Quesenberry, Advanced Instructor, Virginia Tech on 6/20/17

Solid overview of foundations of business communication. I would prefer a more advanced textbook but this text works well for a lower level or introductory course. Broad overview of both written and oral communication considerations and best... read more

Content is correct and consistent with other texts.

Due to nature of subject matter, some references will become outdated. Overall examples are current and helpful. Technology references can be easily updated due to formatting and section headings.

Clear language, easy to read, relevant examples.

Accurate use of terminology and framework.

Divided well. Only complaint is the redundancy of information across multiple chapters.

I would prefer oral communication chapters to come before written communication. Overall, flowed well.

Well written.

Relevant and diverse examples. Good discussion of cultural differences in business setting.

Good choice for an introductory business communication class.

Reviewed by Catherine Wright, Associate Professor, George Mason University on 6/20/17

It covers too many areas, would need to be "chunked" into smaller clusters. It tries to do too much for one text. read more

It covers too many areas, would need to be "chunked" into smaller clusters. It tries to do too much for one text.

I found it to be accurate.

I found it to be relevant. Since the format of Open Textbooks allows for things to be quickly updated, anything the authors found in need could be easily changed.

The overall writing in the text is great. Easy to read, easy to digest, easy to follow. It’s not taxing and presents information in a way that will engage the reader. The style is casual and informative. I found it inviting and I believe that students will want to read the chapters assigned.

I found it to be consistent with current literature and other texts.

It tries to cover too much in one text and would absolutely need to be made into modules.

Overall the organization is fine. The structure of the book in its entirety is too grand. It could/should be no less than three books.

I was easily able to gather information. I found no issues with this book.

so far, so good ;o)

This appeared to be fine too. I had no complaints.

The scope of the book, however is too broad. I would not use it for any Business Communication class that I personally taught.

The reason for this is that it focuses on several areas, which could not be adequately covered, or covered well, in one semester. I believe you would be able to do all of it at a very cursory level and none of it well in order to produce informed and prepared students. It really doesn’t cover “business.”

My recommendations for application follow: Chapters 4, 5, 6, 7, 8, and 9 could easily be one full semester, as they focus on writing. Chapters 10, 11, 12, 13, 14, and 15 are another semester, as they focus on public speaking. Chapters 16, 17, 18, and 19 are individually entire courses and almost seem extraneous here.

Part of what appeals to me about Open Textbook Library is the opportunity to take a text offered and to adjust it to make it something you could use in you class. This book has the potential to do so if the teacher reduces the number of chapters assigned during a semester. Rather than trying to do everything adequately, teachers would need to focus on only a few chapters to use this book well.

Reviewed by Rathin Basu, Professor, Ferrum College on 2/8/17

The text is quite comprehensive in its coverage of the key (and standard) topics and compares favorably with the very well known and widely used conventional text that I have been using in my Business Communications class, as well as others that I have used or reviewed in instructing the subject over the past 20 years. The sequence of the topics is somewhat different from some of the conventional texts but, over all, the content covers all aspects expected in this subject area. However, some of the important and fast developing and changing areas of communication which have developed in recent times (e.g. social media) and their models, challenges and impacts might have been included. They would also need to be discussed in the context of ethical communication as well. Another topic of importance that needed discussion is communication relating to applying for a job and preparing for interviews. A third aspect that I cover in my Business Communication class is formal business report writing, and this would need more coverage and even a chapter devoted to it. Despite these gaps, which are common to most current texts though, it generally covers the standard and essential areas of the subject well. It would have been useful, especially in an introductory text such as this, to have had a comprehensive index.

The content, in terms of the concepts and theories of communication, and the explanations and examples presented, is accurate and supported by citation of relevant and relatively recent sources. In addition, some of the seminal publications which may not be as recent but are essential sources are also referenced. There is no suggestion of any bias in the discussion and presentation of ideas and perspectives. It would have been helpful to have used colors or fonts in such a way that embedded active links could be clearly distinguished from highlighted terms. Also, if what might be more completely addressed is considered under this item, then inclusion of some of the most current, dynamic and important aspects of developments in communication especially relating to technology and society might be included.

Since the concepts and theories discussed are, in general fundamental ones, these aspects are not likely to require short-term changes. The examples used are also ones that are not limited in time or context and hence less susceptible to change. However, this does mean that some of the more dynamic areas of communication such as technology, social media, virtual teams might have been covered in greater depth given their increasingly important roles in communication. This is possibly the most important area that has been most dynamic in recent years and would need updating, when included. In addition, recent case studies of specific firms and incidents are one aspect that would be found in publisher based texts that open texts, by their nature, must sacrifice.

I found the very accessible prose and the personal and informal tone to be a particular strength of the book. Terms and jargon are explained with appropriate examples which students are generally likely to be able to relate to. In addition, not making this a reference text and overwhelming the undergraduate student with too many examples and too much detail has added to the clarity and relevance for the intended audience. The inclusion of pithy quotes, short exercises after each section, and sections and chapters which are not too long have also enhanced clarity and readability.

The text is internally consistent in terms of its tone, explanations, audience, and structure. In addition, the exercises have a consistency in framework and resulting time required to do them. The approach of starting sections with some questions which are then addressed with examples and explanations makes for an engaging, more Socratic and less pedantic method.

I found the breakdown of the topics into chapters and the chapters into sections, both of which are in sizes manageable for students, to be a strength of the text. This is contrast to many available texts which have long chapters which are dense with content, much of which is too much detail for an undergraduate course. The relatively short modules also suggested several possible ways in which I could smoothly reorganize them and use them in a class without making the sequence seem disjointed. The text draws in outside sources rather than being self-referential.

The organization of the text is something that I usually find to be one that I do not stick to, even with private market texts. The organization of the current text is also one that I would change to suit the particular circumstances of my students and institutional facilities (such as availability of the career center for mock interviews as part of course). However, with digital texts, I have had no difficulty in making the changes and even rearranging the chapters as needed.

In general, the book has no interface issues that I encountered, except the one that I found the use of the brown font for both terms (which were not live links) as well as live links was confusing. It would be helpful to have the standard blue font for the live links to distinguish them.

The book shows an appreciation of diversity and inclusion of various perspectives. Given the nature of the subject matter, which calls for discussion of various cultural perspectives, this is done in an interesting way that encourages exploration. It is particularly interesting that the cultural aspects are not confined to the standard understanding of the scope of such differences (such as races, ethnicities and nationalities) but also includes artifacts and examples which students can relate to and demonstrate that cultural differences can also be local, inter-generational, etc.

I found the text to be very readable, engaging and interesting and one that I am considering adopting. I would need to draw in some current case studies that involve relevant aspects of communication as well as introduce the topics of career related planning and communication (resume, cover-letter, job-related interviews and interviewing, follow-up), as well as formal business report writing.

Reviewed by Carrie Gay, Adjunct Professor, J. Sargeant Reynolds Community College, Richmond, VA on 2/8/17

This book is very comprehensive. Contains an vast array of business communication principles applicable to today's business environment. However, there is no index or glossary which makes the book somewhat ineffective for quick reference points. read more

I found the content of the chapters accurate and up-to-date. No grammatical errors were found. Material appears unbiased with prejudice.

Once again, the material is up-to-date. I enjoyed the introductory exercises and the learning objectives presented in each section. Students know exactly what to expect in each chapter. Easy to read and comprehend.

The text is well written, easy to understand. Technical terminology was comprehendable and use of jargon was acceptable. No errors detected.

The book is consistent in its chapter presentations. I appreciated the resources presented after each chapter. Great sources of additional information if the student is interested in searching for it.

The sections were easy to read and were divided adequately. Subunits could be reorganized and realigned if need be without too much effort. Readers should still be able to follow printed material even if it has been rearranged.

This appeared to be the weakest part of the book...the chapter arrangements. I believed the last chapter of the book, Chapter 19, could have appeared somewhat earlier in the book. I compared this book to a couple of others I have seen in recent years and the flow was "off." I still say good material presented throughout, however.

Very few graphics presented in the book overall. I clicked on several Web sites and had no interface/nor navigation issues.

I found no grammatical errors during my first reading of the material which speaks well of the book and the authors/proofreaders. Well written sentences and paragraph structure.

I did not find the book culturally insensitive in any way. I asked three students of Asian, Hispanic, and African-American descent to read Chapter 18, Intercultural Communication--none were offended.

Again, I believe the book requires an index or glossary. These would make word or phrase searches less time-consuming. Perhaps review the table of contents for chapter rearrangements too.

Reviewed by Bonnie Yarbrough, Lecturer, University of North Carolina at Greensboro on 12/5/16

This text covers all areas of the subject appropriately and provides a good Table of Contents. At roughly 600 pages, coverage of the subject matter is extensive. There is no glossary, however, and the index is less comprehensive than I would have... read more

The text has been updated (2015) from the first edition. In subject matter, the text is accurate, although there are occasional mechanical errors and typos that should have been caught.

The content is up to date, but will need to keep pace with evolving technology over each year. For example, the chapter containing a long discussion of mobile communication messages will need revision next year to accommodate changes in the marketplace and in the workplace. Some of the information here is basic, almost elementary, when measured against other more specialized texts. Still, it should be easy to update; discussions could be accommodated for individual audiences.

The text is extremely clear and compelling in its discussions of the material. Each area of the field is covered substantively and with effective examples.

Consistent in its terminology and organization. Concepts introduced early in the text and followed up in later sections of the book and built upon.

This text is already divided into small reading sections and each is numbered in a clear way, manageable online. The headings are descriptive and each section has numerous graphics, video links, and "key takeaways" that provide an ongoing summary of the material covered.

The organization raised some questions. There are several chapters that could be re-arranged or collapsed and presented in a different order. "Organization and Outlines," for example, is presented long after "Revising" and "Presenting" writing.

I ran across a couple of problems with connectivity or dead links.

This is a text about business communication; the grammar is accurate and contains no errors.

The text makes a point of being culturally inclusive, particularly since that is so important in business today. The examples are relevant and illustrative--compelling.

I would recommend this text for a course particularly in oral business communication--although it also covers writing. It has numerous helpful exercises in each chapter and ideas for further exploration of the subject matter. I didn't see any options for text banks, however; I would have liked to have additional resources for quizzes.

Reviewed by Joy Koesten, Lecturer, University of Kansas on 8/21/16

This textbook is very comprehensive, both in breath and depth. I would have like more information regarding how to facilitate a meeting, ethical communication, and organizational culture. The topics were well selected, though formal speaking always seems out of place in a business communication text. While some may need to make formal presentations, the majority of workers do not. It's more likely they will need to hone their interpersonal skills and how to speak up in a group.

I did not find an index or glossary, which would have been nice.

I think some might find the use of an egalitarian approach to be biased, but not me. Otherwise, I thought the book was well written, error free and unbiased.

I think the content is relevant and up to date. I'm seems updates would be easy and straightforward.

Very clearly written. I liked that key terms were highlighted. I thought the highlighted terms were linked to a glossary, but that wasn't the case. I downloaded it in KIndle, so maybe that was the problem.

I didn't find any inconsistencies in the text.

It seems this text could easily be divided into units or sections as needed. That is what I plan to do, so I hope that this is the case.

The presentations n section seemed out of place to me. But, otherwise the organization worked fine.

the only navigation issue I ran into was when I went back and forth to the table of contents. I always had to start at the top of the table for f contents and scroll all the way to the most recent chapter. Otherwise, I was not distracted by anything else.

Well written. No grammatical errors were found.

I didn't encounter anything in the text offensive, though I don't recall an emphasis on multiculturalism or a variety of races dipicted in the visuals. There weren't a lot of photos in the book.

I am very likely to use a good portion of this text in an upcoming course.

Reviewed by Sally Stanton, Senior Lecturer, UW-Milwaukee on 8/21/16

Comparable to most business communication texts available commercially. Coverage seems to be missing of social media as business communication (mentioned as a communication channel but not otherwise addressed specifically) and of how to... read more

Comparable to most business communication texts available commercially.

Coverage seems to be missing of social media as business communication (mentioned as a communication channel but not otherwise addressed specifically) and of how to cite/attribute sources in writing and speaking (styles and methods)

No index or glossary that I could locate in the e-pub version reviewed.

Appears to be accurate, error-free, and unbiased.

Some of the communication theories seem rather outdated, given the undeniable role of social media in the digital marketplace and the instant, global nature of communication in 2016. Thus, the text does not seem to reflect the significant need for theories and approaches that address the ability of today's customers, shareholders, competitors, etc. to immediately influence businesses through immediate and very public forms of communication. A bad review on Yelp! or Trip Advisor requires thoughtful handling; organizational communications strategies for dealing with such scenarios should be presented, along with relevant theory or/or research from the professional literature on online business communication. It's no longer enough to just "understand" your audience - business communicators now have a very much two-way, real-time relationship with them.

The topics of social media and managing interactive stakeholder communication could perhaps be added in Chapter 3 or Chapter 16.

Coverage of organizational communications theory and strategies is woven into much of the text but not in an explicit way - the focus is more on developing the individual's own strategy. When that conflicts with organizational strategy, what then?

Detailed coverage of ethics/ethical communication is limited and somewhat difficult to locate (especially since there is no index or glossary) - the chapter devoted to it is very short and lacks sufficient grounding in the professional literature.

Clear and conversational, easy to read.

Consistency rating: 3

It is definitely a broad, general overview of the subject matter. In the first three chapters it covers terms and theories common to both writing and speaking, and then devotes six chapters specifically to each. I would prefer to have chapters 16-19 at the beginning of the text along with chapters 1-3, as these topics equally relate to both writing and speaking, and are very timely - specifically intercultural communication and crisis communication. (Unfortunately topics presented at the end of the text/semester often get short shrift from students, or are cut because they don't fit easily in a 15-week semester. The framework would then proceed more logically from the general to the specific.

Modularity is very good; subheadings are used frequently to break up text, especially for online readers. I was surprised not to find hypertext links other than those in the citations - but I suppose that would make it difficult to publish in multiple formats, and managing broken links would be a nightmare.

An index/glossary would be a very strong addition.

As mentioned previously, I would prefer to have chapters 16-19 at the beginning of the text along with chapters 1-3, as these topics equally relate to both writing and speaking, and are very timely - specifically intercultural communication and crisis communication.

Serviceable interface, but it didn't particularly wow me. Use of grayed lines on charts makes it hard to see, especially on a smaller digital device (let's face it, students read books on their phones and iPads). Still it seems like it would be easily customized, which is a plus.

I understand that copyright issues prevent the use of the many photographic images found in commercial texts, but I find the lack of images is one downfall of using this kind of digital text. Students seem to read increasingly less, or if they do, don't comprehend well information presented only in lengthy textual form. Meaningful images can enhance understanding.

No problems found. Conversational tone makes it accessible.

Good specific coverage of intercultural communication, although as I mentioned before, this should come earlier in the text given how critical this topic has become in a globalized economy. Examples used seem to be quite diverse and appear throughout the text, not just in the specific chapter on intercultural communication. More examples of intercultural business writing would be helpful, though.

Overall, it seems to be a useful secondary text, or one used to provide additional coverage of specific topics, rather than as a primary text. However, it is difficult to find a textbook that provides both sufficient breadth and depth of coverage whether open-source or not. So, if you are interested in "slicing and dicing" content to fit your curriculum, this text would be a good place to start.

Reviewed by Eric Dodson, Instructor of ESOL, Portland State University on 1/7/16

This book includes a review of sentence grammar, paragraph structure, process writing, rhetorical styles, principles of judging sources, and business genre forms. The grammar sections provide a backbone; generally good examples provided. The individual grammar points require supplementary material for review of more examples and grammar-focused exercises. However, there are some exercises that marry both grammar and business writing functions.

The grammar points and exercises that I browsed were accurate. Rare typos.

Business norms may change, but the main focus is on underlying writing and rhetorical competency, and any updates will be relatively easy and straightforward to implement.

Some of the grammar for native speakers seems to be targeted for students who know some grammar terms, but do not know others. For example, the term “clause” is given a rough definition, but later the term “phrase” is used without a clear definition, in the context of “prepositional phrase.”

When discussing the specific genre of business writing (Ch. 10), the text often focuses on academic writing demands. Some sections are really focused on overall rhetorical styles and classical rhetoric, with a bit of business window dressing.

\The text is organized and composed in a perfect way for picking-and-choosing chapters or sections. Important concepts that are shared by several chapters (sentence fragments, for example) are generally introduced and explained in each chapter they appear in (though with different levels of detail, depending on the chapter).

No table of contents in the document, and correspondingly, no hyperlinks between sections. The first chapter’s grammar review and the second, punctuation, offer the chance to review a wide range of sentence grammar topics, but the topics are not ordered in a sequentially logical way. For example, adjectives and adverbs are tackled after sentence fragments and other sentence-level errors (which are unanalyzable if readers do not understand basic word-level grammar). The third chapter on word choices has a similar issue.

Some editing exercises are single-spaced, which makes them very difficult to correct via pen-and-paper. Example writing often is not clearly labeled or differentiated from the main text.

Rare omitted words or punctuation (e.g., p. 141). Otherwise clear and accurate.

Occasional glimpses of a multi-cultural reality via examples or use of names from different backgrounds. However, the focus is on (presumably) North American business English demands. The only issue with this is that this is not explicitly explained, and learners would need supplemental materials in order to raise awareness of the existence of different genre expectations internationally.

This work would offer a good set of resources for introductory university student writing courses or business English for speakers of other languages. For example, Chapter 3 has a welcome list of commonly confused words. However, this work would likely be most useful as a teacher planning supplement or to provide readings/exercises on specific topics. Much of the grammatical information, including the chapter for ESL students, does not offer much application to business contexts. For example, there is a review of the concept of idioms, and some example idioms, but not commentary on how students should use them in writing, or if they should use them at all. For the presentation of grammar and mechanics, I would supplement with more genre-specific projects, but the succinct and broad overview of grammar makes a good basic resource.

Reviewed by Judy Boozer, Business Faculty/AOP Program Lead, Lane Communicty College on 1/7/16

The book is comprehensive in regards to business communication, but it lacks a table of contents, index, or glossary for ease in finding the concepts presented in it. read more

The book is comprehensive in regards to business communication, but it lacks a table of contents, index, or glossary for ease in finding the concepts presented in it.

Content Accuracy rating: 3

This book has a few errors throughout--spaces missing between words, inconsistent formatting, lack of first line indents for paragraphs, etc. The content does appear for the most part to be unbiased and often gives both sides of concepts/views of proper communication.

Because paragraphs are not indented, it makes it extremely hard to see where paragraphs begin and end.

Content is relevant to today's world, but it lacks some of the more current digital communication options available to us. This would be easy to add.

The clarity of the book is quite good. The author has done a good job of explaining all content, especially if new or unusual terminology is used.

Each chapter in this text has been organized the same way. Although it is nice to be consistent, it almost makes it boring. A list of terms used in each chapter would be helpful.

As mentioned before, there is also inconcistency with the formatting of the contents of this book.

Modularity rating: 3

The book is clearly organized by chapter content and then by objectives within each chapter's topic(s). There are times, however, when few side headings are used, which makes it difficult to comprehend the material presented.

The topics are presented in a logical manner, and they often refer to previous topics as the reader progresses through the book.

There are no interface issues, except that there is not much to excite the reader into reading. There are very few graphics, tables, charts, used. A text only book is difficult to read and comprehend.

I find almost no grammatical errors. (necessary for a book on business communication)

The book is not insensitive or offense to any cultures, but it does lack too many references to various races, cultures, etc.

This book has a wealth of information with resources provided, but it lacks those elements that appeal to those learners that require more than just reading text in order to learn a topic. There are a wealth of exercises at the end of each lesson that students can complete to gain competency in the chapter's concept(s).

Reviewed by Carolina Selva, Adjunct Faculty, BA and MSD, Portland Community College on 1/7/16

Extremely comprehensive. Covers all critical areas of business communication including electronic messages, team communication, presentation skills, and even "language." Learning resources such as exercises and activities are included - many of... read more

Accurate and timely as of the date of publishing (2010). Good blend of theoretical and practical applications bolsters credibility. I found no errors or hints of bias.

Relevant in today's dynamic business environment. Many of the principles are (almost) timeless, but the book also includes chapters on newer dynamics of communication in the current climate. These chapters (specifically the last two - on intercultural communication and teamwork) may require more review/updating in coming years than much of the other material.

Clear and to the point - as business writing should be.

Very consistent tone and voice throughout.

Absolutely divisable into specific modules in order to assign at different points. I envisioned using this text in my current Business Communication course and thus assigning chapters out of order and it would work with no problems whatsoever.

Organization/structure is logical. If I were to assign chapters in sequential order, flow would be no problem here. As mentioned in the section on modularity, however, the chapters could stand on their own provided context was present.

Good interface and easy navigation. Some of the graphical elements were not as sharp as others, and some were a bit small. Overall, the book seemed text-heavy and could use visual elements (such as white space and/or more graphics/images) throughout.

No grammatical errors - good modeling of grammar usage.

No cultural insensitivities were perceived. I was impressed with the section on intercultural communication.

Reviewed by Gail Emily Fey, Ph.D., Lecturer, Eller College of Management, University of Arizona on 6/10/15

At nearly 800 pages, the text is immensely comprehensive. It includes both pre- and post-lesson exercises. Some of the exercises seem a bit “silly”; and the author seems to prefer “fives and sixes” for just about every exercise. Still, because... read more

One especially interesting section was LANGUAGE. It was thorough enough to get the main points across but not SO deep as to be offputting to those not into linguistics. Language seems to be a topic that is often eliminated or minimized in other business communication texts.

The author includes references at the end of each chapter. Moreover, the author’s brief bio makes it clear that he has expertise in the subject of Speech and Communication. That ethos lends credibility to the text.

The overarching principles of business writing (clarity, knowing audience, understanding context, bottom line on top, concision) are not likely to change any time soon. The last 2 chapters (intercultural and teamwork) are especially relevant for the near future. According to the SHRM (Society for Human Resource Management) “Changing demographics, relocation patterns and the globalization of business will be among the key trends influencing the workplace in the next five to 10 years.”

Fine job of clear writing. The author does a good job of modeling clear writing... necessary for business writers.

Since one individual authored the entire text, it has a consistent voice and tone.

Yes, the chapters can be individual modules for study.

However, as indicated below under my structural comments, really the modules are “Writing”, “Presentations”, and “Context”.

The structure can be thought of as comprising 3 parts: Background, Writing, Context. The author might consider 3 overarching headers under which to place the current chapter titles (e.g., “Writing” is the high-level category; then “Revising your Writing” would go under it. Similarly, “Context” would be the high-level category with “Intercultural and International” under it.).

The inclusion of “key takeaway” would be re-enforcing to students… especially those who read words but are not so good at making meaning of those words.

As much as I appreciated the Language section, its title of “Delivering your message” seems misleading. That title implies presentation/writing techniques. Why not entitle it simply “Using Language”?

No grammatical errors that this reviewer noticed.

Yes, absolutely. For the 21st century worker (in ANY discipline, but especially in business), communication is crucial. Warren Buffet stated that he thinks “The most valuable investment that you can make in yourself is to improve your ability to communicate. ‘Communication is enormously important; oral and written,’ said Buffett.” (Lukas Partners, posting on 3-2014, http://www.lukaspartners.com/communication-important-says-warren-buffett/).

One area that could be improved is that of visual design. The version I reviewed had next-to-no graphics. Quite possibly the no-graphics approach was an effort to prevent the book from becoming even longer.

Another formatting item that this reviewer found annoying was the omission of extra line space between paragraphs. I would vote for single line spacing within paragraphs and double line spacing between para’s to signal the reader a new paragraph was beginning.

Reviewed by Brandy A. Brown, Assistant Professor, University of Arizona on 6/10/15

I integrated this book as a supplement in a Psychology of Leadership course. Communication is such an essential leadership skill and myself and a fellow Associate Professor teaching this course found that student's skills in that area were... read more

One of my criticisms of the majority of open texts is that they do tend to fall out of date. This text uses a very simple communication model and doesn't provide additional information or models which would apply better to virtual teams and their communication.

This text is comprehensive enough to actually be used for a full business or professional communication course - several of my students chose to explore the entire book despite only being assigned specific chapters because they found it relevant and helpful to their lives, not just to their coursework.

For the majority of my students this was appropriate for their current level of knowledge. Nothing struck me as inaccurate, there were research bases for the material, however, my criticism of a lack of additional models and examples which would better apply to current prevalent business communications is appropriate for this as well (e.g. virtual distributed teams). Those would be expected in a publisher supported text.

At the risk of sounding like a broken record, this text does feel slightly limited (only one model of communication) and behind the current communication trends (virtual teams). Previous reviewer, Dr. Emery, said it perfectly, '....I'd like to see a deeper grounding in persausion, organizational communication, and business discourse."

Students found the text very clear, including my Japanese native student who struggles with English quite a bit. Another student remarked that it was an enjoyable read and that they at times found it funny. Those are quite the complement for a textbook.

The book felt like it was almost two separate books put together - which is part of why it can be considered so comprehensive. There were chapters focused on descriptions and definitions and lists, but then some which were very applied and focused on specific communications. I was able to assign these together (something I will address under modularity), but the book could have a better flow and be more narrow, given the focus of the title.

As noted under consistency the text can easily be mixed together, which is very important given the differences in certain types of chapters (list/definition chapters vs. actual applied writing chapters). I chose to assign only the chapters I felt were most relevant to the topics of leadership communication, but allowed students to do the others and provided quizzes they could complete for bonus points. They loved that approach, and how well it worked speaks to the appeal and flexibility of the text.

I did not follow the organization or structure of the text as it was in any way, that was the only challenge I found with using this text. While it was 'modular' based on the definition provided here and I did like the structure and flow of individual chapters, remixing the text was difficult and required students to find their own places in a Word document or PDF version which displayed differently than mine usually. If it were to be posted on a platform that made that easier to do that would be a large improvement.

Students registered no complaints, and overall I have no major issues with it. Nothing is distracting or confusing, but I also wouldn't rate it high on engagement (visuals are different in different formats and sometimes have issues with clarity). Students (and I) appreciated the chapter structure and outlines, but again the format to interact with the text (Word or PDF unless I find my own method to host or remix it) was limiting and not necessarily ADA compliant in the current formats.

Students commented on the accessibility of the tone, and I have found no errors.

Students in my program are often multicultural, they and I had no issues with the text. However, I am always looking for more examples to help them see the differences in cultures and how to handle communication in those instances.

This textbook saved my students and I from two large issues: 1) needing to deal with a difficult enrollment and grading interface process on another website, and 2) paying for the additional materials needed in this course on top of our current required items (which I am not able to break free from currently). It reduced both friction with our course materials and my need to be technical support, while increasing engagement through allowing students choices and the ability to pursue additional knowledge on their own. That is why texts like this one matter so very much. Many of my students struggle financially, and the option to enable them to learn more without adding any financial burden is invaluable.

Reviewed by Daniel Emery, Associate Professor of Business Communication, University of Oklahoma on 1/12/15

The book is exceptionally comprehensive, comparable to other large omnibus collections for business communication. The book would be suitable for business communication courses or business and professional speaking. It's arrangement and scope of... read more

I would describe the content as accurate and a good portion of the material presented had a clear basis in writing research. I find the author's sender/message/receiver model for communication somewhat dated theoretically, but that is also my critique of most textbooks in the area. In later chapters, the book could stand more examples from professional contexts and would benefit from thorough research in the business communication literature. I wouldn't call it inaccurate, but I find it underdeveloped.

Several of the examples and allusions are recent and relevant, but the development of the content is not what I would hope for developing a state of the art introduction to the field. It's no worse than the majority of books in the area, but I wish it were better. Specifically, I think the communication generalist approach of the text makes it somewhat accessible for a wide variety of instructors, but I'd like to see a deeper grounding in persuasion, organizational communication, and business discourse.

Very clear and often clever.

I would describe the book as somewhat over broad in its lexicon. Part of the issue may be with arrangement, but the opening chapters were rife with lists and redefinition of common terms. One of the challenges of working in Communication as a field is that much of our content is taken for granted or treated as common sense. A narrower focus and an emphasis on key ideas would be very helpful. An adopter of the book might do well to adopt the elements on communication or language, but probably not both to keep the content clear.

It looks very good to me. One of the things I appreciated most was that the elements of the book I think were strongest could be realigned and revised with relative ease. The volume tries to be an "everything book" in many ways, so the opportunity to cut and remix is its most useful property. Facutly who use the giant comprehensive industry standard books end up excising a ton of content anyway.

The weakest chapters of the book were those that discussed research in business writing. I'd recommend that the aothor consult with a buisiness librarian who migh offer a more comprehensive and effective review of sources of business information. Those modules should be much stronger.

The organizational strategy makes sense, but it isn't how I might prefer the book to be laid out. The opportunity to cut material would be an advantage here.

Textually, the book is solid. I appreciate the typographic choices and the chapter outlines are very clear and straightforward. The visuals are less effective, as the are occasionally too small and somewhat unfocused. The choice to use gray text boxes or filters over sample documents was a poor one.

Unsurprisingly, it's very good. I appreciated the converstional tone.

The book makes frequent mention of inrercultural issues in business communication, which is absolutely relevant to the globalized marketplace of today's graduates. Additional examples of itnernational correspondence would be potentially invaluable, even amid the chapters on genres.

I deeply appreciate McLean's Business Communication for Success as the first truly effective and customizable open source text in our area. The coverage of the book equals or exceeds that of the majority of the books available from publishers, and the exercises and activities are appropriate to a wide variety of teaching circumstances and environments. For an instructor or program looking for a low cost option for students, the content and customizability of this book is a welcome starting point regardless of the disciplinary or curricular home of a business communication course.

Chapter 1: Effective Business Communication
Chapter 2: Delivering Your Message
Chapter 3: Understanding Your Audience
Chapter 4: Effective Business Writing
Chapter 5: Writing Preparation
Chapter 6: Writing
Chapter 7: Revising and Presenting Your Writing
Chapter 8: Feedback in the Writing Process
Chapter 9: Business Writing in Action
Chapter 10: Developing Business Presentations
Chapter 11: Nonverbal Delivery
Chapter 12: Organization and Outlines
Chapter 13: Presentations to Inform
Chapter 14: Presentations to Persuade
Chapter 15: Business Presentations in Action
Chapter 16: Intrapersonal and Interpersonal Business Communication
Chapter 17: Negative News and Crisis Communication
Chapter 18: Intercultural and International Business Communication
Chapter 19: Group Communication, Teamwork, and Leadership

Ancillary Material

Submit ancillary resource

About the Book

Business Communication for Success (BCS) provides a comprehensive, integrated approach to the study and application of written and oral business communication to serve both student and professor.

This series features chapters with the following elements:

Learning Objectives
Introductory Exercises
Clear expectations, relevant background, and important theories
Practical, real-world examples
Key Takeaways or quick internal summaries
Key terms that are easily identified
In-chapter assignments
Postchapter assessments linked to objectives and skills acquisition

Each chapter is self-contained, allowing for mix-and-match flexibility and custom or course-specific design. Each chapter focuses on clear objectives and skill demonstrations that can be easily linked to your syllabus and state or federal requirements. Supported by internal and external assessments, each chapter features time-saving and learning-enhancement support for instructors and students.

BCS is designed to help students identify important information, reinforce for retention, and demonstrate mastery with a clear outcome product.

The text has three content categories:

Foundations
Process and products

The first three chapters form the core foundation for the study of oral and written business communication. The next sequence of chapters focus on the process of writing, then oral performance with an emphasis on results. The final sequence focuses on contexts where business communication occurs, from interpersonal to intercultural, from groups to leadership.

In each of the process and product chapter sequences, the chapters follow a natural flow, from prewriting to revision, from preparation for a presentation to performance. Each sequence comes together in a concluding chapter that focuses on action—where we apply the skills and techniques of written or oral communication in business, from writing a letter to presenting a sales speech. These performances not only serve to reinforce real-world applications but also may serve as course assessments.

This text has been used in classes at: Ohio University, Miami University – Oxford, Kent State University – Salem Campus, Cuyahoga Community College – West, University of Toledo, Cuyahoga Community College – District, Northern Arizona University, Gateway Community College, University of Arizona, Arizona Western College, Boise State University,Western Governors University, Doane College, Mcpherson College, University of Nebraska Med Center, Suny Fredonia, State University of New York Institute of Technology at Utica/Rome, Trinidad State Junior College, University of Delaware, Brenau University, Brewton-Parker College, Loras College, Kapiolani Community College, Muscatine Community College, Greenville College, University of Illinois – Chicago, Millikin University, Rockland Community College, Cornell University, National-Louis University – Lisle, St. Gregory's University, University of Southern Indiana, Missouri State University – W Plains, Bucks County Community College – Newton, Clarion University of Pennsylvania, Pulaski Technical College, Temple University, Dixie State College of Utah, Averett University, Virginia Polytech Institute, Fond Du Lac Tribal Community College, Lipscomb University, Edgewood College, University of Wisconsin – Stout, Wisconsin Lutheran College, Virginia State University, North Georgia Technical College – Blairsville, Paradise Valley Community College, Fordham University – Lincoln Center, New England College of Business/Finance, Eastern New Mexico University, University of Alabama, Albertus Magnus College, Pepperdine University, Fullerton College, Santa Ana College, Miracosta College – Oceanside, San Jose State University, De Anza College, University of The Southwest, Florida Institute of Technology, Forida State University, Dean College, California State University, University of Massachusetts, Suffolk University, Stevenson University, Worcester State College, University of Maryland, Clover Park Technical College, Minnesota State University – Moorhead, College of St. Scholastica, Ferris State University, Concordia University, Southern New Hampshire University, Lower Columbia College, University of North Carolina – Greensboro, Rockingham Community College, Stanly Community College, Wayland Baptist University, Bunker Hill Community College, Salve Regina University, University of The Incarnate Word, St. Mary's University, University of Rhode Island, Texarkana College, Renton Technical College, Tarleton State University, Wayland Baptist University – Plainview, University of Houston, Stephen F. Austin State University, Bates Technical College, Chabot College, Bakersfield College, Azusa Pacific University, University of Houston – Downtown, California Southern University, Miracosta College, American Public University, American Public University System, Huntington Junior College, Flat World Knowledge University, Jackson Senior High School, Holmes High School, Dlielc, Clintondale High School, American University in Kosovo in Conjunction with Rochester Institute of Technology, Southeast Lauderdale High School, Benedict Business Hotel Management School, University of the People, Kwame Nkrumah University of Science and Technology, New Brunswick College of Craft and Design, New England School of English, Comsats Institute of Information Technology, Wayland Baptist University – Anchorage, Volcano Vista High School, Wayland Baptist University – San Antonio, Morrill High School, North Island College – B Campus, Seneca College, APOU, University of North Carolina – Greensboro, Southern New Hampshire University, University of Maryland University College, Harrisburg High School

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Business Communication Skills

Exactly What to Say

The Magic Words for Influence and Impact
By: Phil M. Jones
Narrated by: Phil M. Jones
Length: 1 hr and 14 mins
Overall 4.5 out of 5 stars 11,407
Performance 4.5 out of 5 stars 9,571
Story 4.5 out of 5 stars 9,481

Often the decision between a customer choosing you over someone like you is your ability to know exactly what to say, when to say it, and how to make it count. Phil M. Jones has trained more than two million people across five continents and over 50 countries in the lost art of spoken communication. In Exactly What to Say , he delivers the tactics you need to get more of what you want.

4 out of 5 stars

Handful of Good Scripts

By A. Yoshida on 05-28-18
Release date: 12-01-17
Language: English
4.5 out of 5 stars 11,407 ratings

Often the decision between a customer choosing you over someone like you is your ability to know exactly what to say, when to say it, and how to make it count....

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Business Communication

Harvard Business Essentials Series
By: Harvard Business Review
Narrated by: Michael Butler Murray
Length: 4 hrs and 8 mins
Overall 5 out of 5 stars 1
Performance 5 out of 5 stars 1
Story 5 out of 5 stars 1

With advice and tools for improving a wide array of communication skills - from delivering an effective presentation to drafting proposals to the effective use of e-mail - Business Communication helps managers deliver information effectively.

Release date: 12-31-19
5 out of 5 stars 1 rating

Regular price: $12.17 or 1 credit

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10 Skills for Effective Business Communication

Practical Strategies from the World's Greatest Leaders
By: Jessica Higgins JD MBA BB
Narrated by: Madeleine Maby
Length: 3 hrs and 15 mins
Overall 4 out of 5 stars 23
Performance 4 out of 5 stars 20
Story 4 out of 5 stars 21

Effective business communication is a skill that anyone can develop. From interview strategies to high-stakes negotiation tactics, 10 Skills for Effective Business Communication offers practical strategies to improve communication skills and help you succeed in your career. Equal parts research and actionable advice, this book applies effective strategies from the world’s most successful professionals to common workplace scenarios.

2 out of 5 stars

Unnecessary language

By Antonio on 07-14-20
Release date: 12-18-18
4 out of 5 stars 23 ratings

Regular price: $13.00 or 1 credit

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33 Strategies of War

By: Robert Greene
Narrated by: Donald Coren
Length: 27 hrs and 30 mins
Overall 4.5 out of 5 stars 4,448
Performance 5 out of 5 stars 3,768
Story 4.5 out of 5 stars 3,744

33 Strategies of War is a comprehensive guide to the subtle social game of everyday life, informed by the most ingenious and effective military principles in war. It's the I-Ching of conflict, the contemporary companion to Sun Tzu's The Art of War , and is abundantly illustrated with examples from history, including the folly and genius of everyone from Napoleon to Margaret Thatcher, Hannibal to Ulysses S. Grant, movie moguls to samurai swordsmen.

5 out of 5 stars

Great for thinkers

By Mathew on 06-17-18
Release date: 07-22-15
4.5 out of 5 stars 4,448 ratings
33 Strategies of War is a comprehensive guide to the subtle social game of everyday life, informed by the most ingenious and effective military principles in war....

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The Little Black Book of Success

Laws of Leadership for Black Women
By: Elaine Brown, Marsha Haygood, Rhonda McLean
Narrated by: Shari Peele
Length: 4 hrs and 11 mins
Overall 4.5 out of 5 stars 419
Performance 4.5 out of 5 stars 349
Story 4.5 out of 5 stars 348

Three powerful African-American female executives celebrate their gender and heritage as they share their secrets for success in this effective guide for businesswomen. Ways to communicate thoughtfully, trust yourself, and exude self-esteem are just a few tactics the authors discuss for those who want to enter the workforce as confident leaders.

A must read for all business women

By Amanda on 12-03-10
By: Elaine Brown , Marsha Haygood , Rhonda McLean
Release date: 06-22-10
4.5 out of 5 stars 419 ratings
Three powerful African-American female executives celebrate their gender and heritage as they share their secrets for success in this effective guide for businesswomen....

Regular price: $15.22 or 1 credit

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Simply Said

Communicating Better at Work and Beyond
By: Jay Sullivan
Narrated by: Jay Sullivan
Length: 5 hrs and 46 mins
Overall 4.5 out of 5 stars 485
Performance 4.5 out of 5 stars 414
Story 4.5 out of 5 stars 400

Simply Said is the essential handbook for business communication. Do you ever feel as though your message hasn't gotten across? Do details get lost along the way? Have tense situations ever escalated unnecessarily? It all comes down to communication. We all communicate, but few of us do it well. From tough presentations to everyday transactions, there is no scenario that cannot be improved with better communication skills. This book presents an all-encompassing guide to improving your communication.

Everyone who presents or is in a sales position should read this book!!

By ben daughdrill on 12-04-17
Release date: 03-21-17
4.5 out of 5 stars 485 ratings
Simply Said is the essential handbook for business communication....

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Mastering Communication at Work, Second Edition

How to Lead, Manage, and Influence
By: Ethan Becker, Jon Wortmann
Narrated by: Ethan Becker, Kitty Kelly, Jon Wortmann
Length: 7 hrs and 27 mins
Overall 4.5 out of 5 stars 9
Performance 5 out of 5 stars 7
Story 5 out of 5 stars 7

Excellent communicating skills have always been crucial to success in leadership and management roles—and that's one of the reasons the first edition of this book has been an international bestseller taught at universities and referred to by leading CEOs. What's changed in the last ten years? Well, nothing—and everything. Mastering Communication at Work, Second Edition features an essential new chapter on remote team communication along with additional content on equitable leadership and updated case studies.

By: Ethan Becker , Jon Wortmann
Narrated by: Ethan Becker , Kitty Kelly , Jon Wortmann
Release date: 04-26-22
4.5 out of 5 stars 9 ratings

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Effective Email

Concise, Clear Writing to Advance Your Business Needs
By: Natasha Terk
Narrated by: Natasha Soudek
Length: 2 hrs and 25 mins
Overall 4.5 out of 5 stars 10
Performance 4.5 out of 5 stars 9
Story 4.5 out of 5 stars 8

In today's fast-paced, competitive business environment, we all need to communicate clearly and use our time productively. Even seasoned writers will find tips, tools, and ideas in this book that can improve the quality - and reduce the quantity - of email in the workplace. This book will help you write concise, clear emails that advance your business needs.

The Natasha’s Totally Rocked It!

By Annie Armstrong on 12-09-18
Release date: 10-23-18
4.5 out of 5 stars 10 ratings

The Speed of Trust

The One Thing that Changes Everything
By: Stephen M. R. Covey
Narrated by: Stephen M. R. Covey
Length: 12 hrs and 13 mins
Overall 4.5 out of 5 stars 2,623
Performance 4.5 out of 5 stars 2,129
Story 4.5 out of 5 stars 2,131

For business leaders and public figures in any arena, The Speed of Trust offers an unprecedented and eminently practical look at exactly how trust functions in our every transaction and relationship - from the most personal to the broadest, most indirect interaction - and how to establish trust immediately so that you and your organization can forego the time - killing, bureaucratic check - and - balance processes so often deployed in lieu of actual trust.

3 out of 5 stars

Good Information, Hard to Listen to

By Marty on 12-23-10
Release date: 12-28-08
4.5 out of 5 stars 2,623 ratings
From Stephen R. Covey's eldest son comes a revolutionary new path towards productivity and satisfaction....

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Everyone Communicates, Few Connect

What the Most Effective People Do Differently
By: John C. Maxwell
Narrated by: Henry O. Arnold, John Maxwell
Length: 7 hrs and 13 mins
Overall 5 out of 5 stars 1,083
Performance 4.5 out of 5 stars 914
Story 4.5 out of 5 stars 910

While it may seem like some folks are just born with a commanding presence that draws people in, the fact is anyone can learn to communicate in ways that consistently build powerful connections.

stronger than normal Maxwell

By jdon on 07-17-20
Narrated by: Henry O. Arnold , John Maxwell
Release date: 03-17-20
5 out of 5 stars 1,083 ratings

The most effective leaders know how to connect with people. It's not about power or popularity, but about making the people around you feel heard, comfortable, and understood....

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How to Talk to Anyone

92 Little Tricks for Big Success in Relationships
By: Leil Lowndes
Narrated by: Joyce Bean, Leil Lowndes
Length: 8 hrs and 59 mins
Overall 4 out of 5 stars 12,247
Performance 4.5 out of 5 stars 10,288
Story 4 out of 5 stars 10,217

What is that magic quality that makes some people instantly loved and respected? Everyone wants to be their friend (or, if single, their lover!) In business, they rise swiftly to the top of the corporate ladder. What is their "Midas touch?"

Good info, but painful to listen to

By Scott on 09-19-16
Narrated by: Joyce Bean , Leil Lowndes
Release date: 09-01-15
4 out of 5 stars 12,247 ratings
What is that magic quality that makes some people instantly loved and respected? Everyone wants to be their friend (or, if single, their lover!)....

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Conversational Intelligence

How Great Leaders Build Trust & Get Extraordinary Results
By: Judith E. Glaser
Narrated by: Karen Saltus
Length: 6 hrs and 32 mins
Overall 4 out of 5 stars 302
Performance 4 out of 5 stars 259
Story 4 out of 5 stars 255

The key to success in life and business is to become a master at Conversational Intelligence . It's not about how smart you are, but how open you are to learn new and effective powerful conversational rituals that prime the brain for trust, partnership, and mutual success. Conversational Intelligence translates the wealth of new insights coming out of neuroscience from across the globe, and brings the science down to earth so people can understand and apply it in their everyday lives.

Some good points behind the words

By Boris K on 12-11-17
Release date: 01-24-14
4 out of 5 stars 302 ratings
The key to success in life and business is to become a master at Conversational Intelligence ....

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Without Saying a Word

By: Kasia Wezowski, Patryk Wezowski
Narrated by: Kate Mulligan
Length: 4 hrs and 44 mins
Overall 4 out of 5 stars 1,117
Performance 4 out of 5 stars 961
Story 4 out of 5 stars 953

One wrong move can undercut your message. Believe it or not, our bodies speak louder than our words. Postures, gestures, and expressions convey reams of information - and often not what you'd expect. A smile, for example, is usually considered welcoming. But crook one corner of your mouth higher, and you project superiority, subconsciously chasing other people away. Without Saying a Word explains how even the subtlest motions have meaning.

By Amazon Customer on 07-24-18
By: Kasia Wezowski , Patryk Wezowski
Release date: 07-24-18
4 out of 5 stars 1,117 ratings

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Speak Like Churchill, Stand Like Lincoln

21 Powerful Secrets of History's Greatest Speakers
By: James C. Humes
Narrated by: Norman Dietz
Length: 6 hrs and 31 mins
Overall 4 out of 5 stars 776
Performance 4 out of 5 stars 668
Story 4 out of 5 stars 660

In this book, you'll discover how Napoleon Bonaparte mastered the use of the pregnant pause to grab attention, how Lady Margaret Thatcher punctuated her most serious speeches with the use of subtle props, how Ronald Reagan could win even the most hostile crowd with carefully timed wit, and much, much more. Whether you're addressing a small nation or a large staff meeting, you'll want to master the tips and tricks in Speak Like Churchill, Stand Like Lincoln .

WHAT SPEAKING IS ALL ABOUT

By J. Jason on 02-20-12
Release date: 08-01-11
4 out of 5 stars 776 ratings
Ever wish you could captivate your boardroom with the opening line of your presentation, like Winston Churchill in his most memorable speeches? You can....

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Successful Women Speak Differently

9 Habits That Build Confidence, Courage, and Influence
By: Valorie Burton
Narrated by: Lisa Renee Pitts
Length: 7 hrs and 37 mins
Overall 4.5 out of 5 stars 696
Performance 4.5 out of 5 stars 594
Story 4.5 out of 5 stars 595

The most successful women are often not the most talented, the most gifted, or even the most experienced. What these women have is a knack for communicating that opens doors and gives them influence. Gleaning from powerful research, best-selling author and life strategist Valorie Burton unearths practical insights you can put to work in your life immediately.

Time tested advice for women

By Roni Garrison-Joyner on 06-21-17
Release date: 10-17-16
4.5 out of 5 stars 696 ratings
The most successful women are often not the most talented, the most gifted, or even the most experienced. What these women have is a knack for communicating that opens doors....

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30 Days to a More Powerful Business Vocabulary

The 500 Words You Need to Transform Your Career and Your Life
By: Dan Strutzel
Narrated by: Jared Zak
Length: 5 hrs and 16 mins
Overall 4.5 out of 5 stars 7
Performance 4 out of 5 stars 7
Story 4 out of 5 stars 6

Business is just like any sector or topic, with its own language, customs, codes, and terminologies. Different aspects of business can have their own distinctive terminology, which can also overlap. In 30 Days to a More Powerful Business Vocabulary , author Dan Strutzel presents over 500 words and short expressions from a variety of different business categories.

Great Info. Needs a Printable PDF Download though

By Glenn Avery Md on 07-08-21
Release date: 01-19-21
4.5 out of 5 stars 7 ratings

Business is just like any sector or topic, with its own language, customs, codes, and terminologies. Author Dan Strutzel presents over 500 words and short expressions from a variety of different business categories....

5 Voices Audiobook By Jeremie Kubicek, Steve Cockram cover art

How to Communicate Effectively with Everyone You Lead
By: Jeremie Kubicek, Steve Cockram
Narrated by: Tim Andres Pabon
Length: 5 hrs and 24 mins
Overall 4.5 out of 5 stars 193
Performance 4.5 out of 5 stars 164
Story 4.5 out of 5 stars 160

5 Voices is the code for unlocking your capacity to have honest conversations and build deeper, more authentic relationships with your teams, your families, and your friends. In order to lead others effectively, we need a true understanding of ourselves, our natural tendencies, and patterns of behavior.

1 out of 5 stars

the book is not related to voices..

By Amazon Customer on 02-13-17
By: Jeremie Kubicek , Steve Cockram
Release date: 01-27-17
4.5 out of 5 stars 193 ratings
5 Voices is the code for unlocking your capacity to have honest conversations and build deeper, more authentic relationships with your teams, your families, and your friends....

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How to Start Conversations That Get Results

The First Minute, Book 1
By: Chris Fenning
Narrated by: Chris Fenning
Length: 3 hrs and 14 mins
Overall 4.5 out of 5 stars 45
Performance 4.5 out of 5 stars 37
Story 4.5 out of 5 stars 38

Communication should be clear and concise, and we should get to the point quickly. The problem is we don’t always know how to do this. What does it mean to be concise? How can a complex topic be summarized in just a few lines? This award-winning book is a step-by-step guide for clear, concise communication in everyday work conversations. Being concise is not about trying to condense all the information into 60 seconds. It is about having clear intent, talking about one topic at a time, and focusing on solutions instead of dwelling on problems.

By Michael on 11-24-21
Release date: 08-24-21
4.5 out of 5 stars 45 ratings

HBR's 10 Must Reads on Communication, Vol. 2

HBR's 10 Must Reads Series
Narrated by: Janet Metzger, Rich Miller
Length: 4 hrs and 51 mins
Overall 5 out of 5 stars 5
Performance 5 out of 5 stars 4
Story 5 out of 5 stars 4

Get more of the communication ideas you want, from the authors you trust. With insights from leading experts, this book will inspire you to: rethink how you give feedback to employees; ask questions to encourage learning and the exchange of ideas; invest in the right virtual communication tools for your team or business; establish a language strategy for your company; negotiate effectively with anyone - including liars; and present data more powerfully using visualization.

By Maggie Prince on 06-08-23
Narrated by: Janet Metzger , Rich Miller
Series: HBR's 10 Must Reads series
Release date: 03-23-21
5 out of 5 stars 5 ratings

How to Win Friends & Influence People

By: Dale Carnegie
Narrated by: Andrew MacMillan
Length: 7 hrs and 15 mins
Overall 4.5 out of 5 stars 97,532
Performance 4.5 out of 5 stars 77,853
Story 4.5 out of 5 stars 77,273

You can go after the job you want...and get it! You can take the job you have...and improve it! You can take any situation you're in...and make it work for you!

This is well worth listening too! Main points are.

By Ralph on 10-21-11
Release date: 09-16-04
4.5 out of 5 stars 97,532 ratings
For over 60 years the rock-solid, time-tested advice in this audiobook has carried thousands of now-famous people up the ladder of success in their business and personal lives....

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7 Best Business Communication Skills Books

No matter what industry you work in, effective communication skills are essential to doing your job well and advancing. It sometimes seems as if certain people naturally excel at clear communication, but most successful people spend years honing their skills.

If you’re interested in improving your own skills, a great place to start is by reading different books on the subject. With so many options, though, it may be hard to know where to start.

Plenty of books claim to provide the keys to success in business communication, but only a few live up to the hype. Finding the best book to read on the topic also depends on your personal needs. We have included a detailed list of our favorite books to help you improve and refine your communication skills for the business world.

Kiss, Bow, Or Shake Hands

Sales professionals or people who regularly travel internationally for work will find a lot to like with Kiss, Bow, or Shake Hands. Many people have felt a twinge of anxiety the first time you stepped into a business meeting with an international audience as you hesitate, not being entirely sure how to address your audience.

This book offers readers a humorous and comprehensive guide to proper business etiquette in over 60 countries around the world. Other readers have appreciated the uniform format and alphabetical listing by country which makes it very easy to use as a quick reference when your traveling for work.

Keep in mind that a small amount of information can become outdated, so you want to be sure to pick up the most recent editions of the book. If you travel regularly for work or are just interested in learning about the nuances of business communication in various cultures around the world, you will find a lot of value from this book.

Words That Change Minds

Persuasion is a key aspect of successful communication in business. For your ideas or opinions to be used, they must first be understood and agreed to by others on your team. Shelle’s book provides an in depth look at influencing others by matching your communication to the person you’re communicating with.

The concept of considering how you communicate as opposed to what you communicate is simple, yet powerful. The idea is not to manipulate, but to be more persuasive by evaluating how you approach communication. The information in this book is clearly presented and its content is easily applicable to real life situations. If your not familiar with NLP, you will be amazed at how effective you can be with small changes in your communication style.

Giving engaging presentations is a critical skill in all businesses. Nancy Duarte takes a visual approach to presentations. By utilizing appropriate images, your audience can more easily connect and remain engaged for longer periods of time with your presentation.

Slideology offers readers a structured strategy for creating more effective Powerpoint presentations that weave naturally into your presentation. The author includes case studies from a variety of global brands to help bring to life the specific ideas and strategies outlined by the author.

If you want to create more effective presentations for a variety of business audiences, you will find a variety of useful strategies to incorporate into your own presentations.

In this book, Michael Sorensen teaches you how to tweak your communication skills by including validation. Adding validation to your conversational repertoire is an amazingly simple, yet powerful why to more effectively communicate. Sorensen discusses and applies this validation skill in the context of both the workplace and other areas of life.

Though this is a short, easy read that you could easily finish in a weekend, it packs plenty of valuable information. Its lack of length is due more to its direct, to the point style, than lack of quality content.

If you’re looking for a quick, insightful book to improve your communication skills, this is a great option.

Design for How People Learn

Julie Dirksen focuses on teaching and learning within the world of business. Dirksen argues that all jobs have a learning and teaching component, especially in this modern, rapidly changing age. The problem is that information is often presented in a rather boring manner, which rarely serves the learner well. If you’re practically falling asleep while learning something, it’s unlikely you’ll retain that information.

This easy to read book shows you how to present information in such a way that people will actually retain it. The approach focuses on learning styles, attention to detail, and memory strategies for your audience. The author utilizes a range of research and practical advice mixed with humor and real world experience to give readers a step by step approach for engaging their audiences.

Speak With No Fear

Acker makes some pretty big promises in the title alone. If you’re instantly skeptical, you’re not alone. As the title implies, this book aims to rid people of their fear of public speaking by offering seven strategies to assist in getting over this fear.

The author takes readers through a series of 7 core strategies. These strategies form the core elements of the book’s structured approach to improving your public speaking skills. These strategies are conveyed through a series of personal stories and humor directly from the author’s own life.

Other readers particularly enjoyed the very personalized approach the author takes in walking readers through various speaking scenarios from small gatherings to strategies for very large audiences. If you want to improve your public speaking, Speak with no Fear is a great start.

Robert’s Rules of Order

Originally published in 1896, this is the authoritative guide to proper parliamentary procedures. Anyone running meetings that contain debates, amendments, or nominations may find these procedures useful. The most recent, eleventh edition, also covers more modern considerations such as electronic communication and electronic meetings.

If you’re looking for a short, quick book to read over a weekend, this is not it. Though the first edition from 1896 was quite short, the book has gained content with every subsequent edition. This has lead to the creation of a long, dense, technical book.

That being said, there’s a reason this book has stood the test of time – it offers a considerable amount of useful advice. If you run meetings as part of your job and would like to do so more effectively, you may find the advice in this book worth the time commitment.

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Top 10 Best Business Communication Books In 2021

Business communication books’ primary purpose is to ensure the reader gains communication strategies that will help one have a peaceful working environment. All top-to-down management skills and top-down skills are covered by the communication books. The book helps the boss and the staff collaborate with their supervisors so well. It also offers ideas on how workers can interact with their customers. Here are some of the ten best business communication books in the year 2021.

Check out The Best Business Strategy books

Best Business Communication Books Review

10. business and administrative communication.

Business and administrative communication have two authors, Kitty Locker and Donna Kienzler. The writers have a vast idea of skills in communication, making it be the best business communication book.

The book comes in three formats, audio, electronic, and paper books.

Easy to rent
Simple English

9. College English and Business Communication

LOOSE LEAF for College English and Business Communication 11th Edition

The above business communication book deals with management communication, and the author is G. S. Hook. The primary purpose of the business book is to create a peaceful working space in the business.

Simple English used
Professional writer
Management communication

Check out this awesome: Yoruba Dictionary

8. Communication skills training

The above business communication book deals with training communication skills, and the author is G. S. Hook. The primary purpose of the communication book is to create a quiet working space in the business.

The book is available in two formats, electronic and audio formats, to enable all kinds of users to access it. The content of the book is on how to improve your business through communication. It contains coaching skills on how to improve business communication.

Practical skills
Have interviews
Professional

7. Skills for Effective Business Communication

10 Skills for Effective Business Communication: Practical Strategies from the World's Greatest Leaders Paperback – August 21, 2018

The above business communication book deals with ten practical skills in communication, and the author is Ben Way.The primary goal of the book is to create a quiet working space in the business.

The book is available in two formats, electronic and audio formats, to enable all kinds of users to access it. The content of the book is on how to improve your business through effective communication. It contains coaching skills on how to improve business communication.

Communication strategies
Available in electronic format

You should consider listen to this: Self-Help Audio Book

6. Business communication

The above business communication book deals with leaders’ development, and the author is Peter W. CARDON. The books have undergone three times edition to fit the current market. The primary goal of the book is to create a peaceful working space in the business.

The book is available in electronic and audio formats to enable all kinds of users to access it. The content of the book is on how to improve your business through communication. It contains coaching skills on how to improve business communication.

Content on leaders’ development
Available in three editions
Compatible with computer apps

5. Business communication essentials

The above business communication books author is Courtland Bovee and John thill. The books have undergone eight times edition to fit the current market. The primary go of the book is to create a peaceful working space in the business.

One can buy new or rent a copy of the book. The authors have updates on the changes in business strategies and skills.

Upgrade to the current change
Experience writers

You might be also like: Leather Bound Journal Review

4. Simply Said: Communicating Better at Work and Beyond Paperback

The above business communication book deals with ten practical skills in communication in work and beyond working places. The primary goal of the book is to create a quiet working space in the business.

The authors of the book have experience in communication and management. The book comes in three formats, audio, electronic, and paper books.

3. Communication Skills: A Practical Guide to Improving Your Social Intelligence

The above business communication books authors are Ian Tuhovsky and Wandell Wadsworth. The book is still in its first edition of a publication that fits the current condition of the market. The primary goal of the book is to create a quiet working space in the business.

The book is available for electronic and audio formats to enable all kinds of users to access it.

A practical guide
Competent writers

2. Essential keys to communication

4 Essential Keys to Effective Communication in Love, Life, Work--Anywhere!: Including the "12-Day Communication Challenge!" 1st Edition

Bento Leal’s business communication book deals with four ways to effective communication. For maximize accessibility the book comes in both hardcopy and soft copy.

The authors of the book know business communication and management. The book comes in three formats, audio, electronic, and paper books.

Available in soft copy
Durable hardcover
Management skills

1. Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

The book contains the secret of getting into someone’s heart through words. The author of the book is Mark Goulston, who is a competent writer.

The author of the book knows challenges in business communication and management challenges of poor communication. The book comes in three formats, audio, electronic, and paper books.

Audio version
Electronic book available

The nature of communication builds the business to ensure every person is at ease with what they are doing. Proper communication in the industry with the employees will increase the confidence of each worker to the other.

Conversely, the excellent relationship between employees and customers would increase sales. There is a great need for many businesses to learn about practical communication skills that will increase the profitability of the company. These communication books are available in soft and hard copy to ensure everyone accesses them.

How to Talk to Anyone: 92 Little Tricks for Big Success in Relationships by Leil Lowndes

3. Crucial Conversations

Crucial Conversations: Tools for Talking When Stakes Are High by Joseph Grenny

4. Everyone Communication, Few Connect

Everyone Communicates, Few Connect: What the Most Effective People Do Differently by John C. Maxwell

When communicating with people, think about how you can help them and add value to them;
The focus of communication with people is on the other party rather than on yourself;
Use concise and easy-to-understand Ways of expression;
Communication should not stop with everyone feeling better about themselves, but to start taking action immediately to make changes;
The important premise of communicating well with others is to communicate well with yourself, that is, there must be enough and correct self-understanding and understanding;
Don’t be afraid to show your weaknesses and be sincere to others;
Your behavior should be consistent with the point expressed when communicating with others, which in turn means that the point of expression needs to be your sincere belief.

5. How to Win Friends and Influence People

How to Win Friends & Influence People by Dale Carnegie

6. Just Listen

Just Listen: Discover the Secret to Getting Through to Absolutely Anyone by Mark Goulston

7. Never Split the Difference

Never Split the Difference: Negotiating As If Your Life Depended On It by Chris Voss

8. Essentials of Business Communication

Essentials of Business Communication by Mary Ellen Guffey

9. Business Communication

Business Communication: Developing Leaders for a Networked World by Peter Cardon

10. Business Communication: In Person, In Print, Online

Business Communication: In Person, In Print, Online by Amy Newman

11. 5 Voices

5 Voices: How to Communicate Effectively with Everyone You Lead by Jeremie Kubicek and Steve Cockram

Find your foundational leadership voice
Learn to hear and value the voices of others
Know yourself before leading others
Connect and communicate well with team, family, and friends

12. Getting to Yes

Getting to Yes: Negotiating Agreement Without Giving In by Roger Fisher & William L. Ury

13. Guide to Managerial Communication

Guide to Managerial Communication by Mary Munter

14. Business Communication Essentials

Business Communication Essentials: Fundamental Skills for the Mobile-Digital-Social Workplace by Courtland Bovee & John Thill

15. Business Communication: Process And Product

Business Communication: Process & Product by Mary Ellen Guffey & Dana Loewy

16. Business and Administrative Communication

Business and Administrative Communication By Kitty Locker & Donna Kienzler

17. Excellence in Business Communication

Excellence in Business Communication by John V.Thill & Courtland L. Bovee

18. Design for How People Learn

Design for How People Learn by Julie Dirksen

19. Everyday Business Storytelling

Everyday Business Storytelling: Create, Simplify, and Adapt A Visual Narrative for Any Audience by Janine Kurnoff & Lee Lazarus

The science behind why storytelling is the most effective way to trigger emotion in an audience and how to craft a business narrative that makes your ideas engaging
The four signposts of storytelling and how to identify and weave in your BIG idea to capture the attention
How to craft expert headlines that guide your audience and advance your story

20. The Big Book of Dashboards

The Big Book of Dashboards: Visualizing Your Data Using Real-World Business Scenarios by Steve Wexler, Jeffrey Shaffer & Andy Cotgreave

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Top 15+ Business Communication Books for 2023 to Rise Above the Crowd

Whether it's an interview, a partnership, or just a business meeting for an agreement, proper communication is a must.

You already know all these, we’ve all been there. We’ve all been to interviews, and some of us have managed to go higher in our careers, dealing with more advanced negotiations and deals.

No matter how hard we tried to prepare, there was always this idea about communication. You need to communicate verbally, but you need to do it with your body language too.

There are no secrets about the effects of professional business communication, but once you get face to face with someone else, you forget about this piece of advice.

What Are The Most Important Aspects of Business Communication?

The most important aspects of business communication include:

Clarity and concision in language and message
Active listening and effective questioning
Cultural sensitivity and an understanding of different communication styles
Adaptability and flexibility in communication methods
Respect and professionalism in all interactions
Style of business communication

Besides, no one gives you any advice on how to be a good communicator. Well, almost no one.

Here are some of the best business communication books out there. While practice does help, these books will set the foundation for top-notch communication, and explain the rules of good business interactions, and what it takes to be successful in the end.

What Are The Best New Business Communication Books?

Speak with Confidence, by Mike Acker (2022)

This is one of the best books I’ve ever read on the topic. It’s a manual of instructions and ideas to change your mindset and make communication look professional in a natural manner.

What convinced me in the first place was the author’s reputation. He’s a speaker and a business communication coach, so he clearly knows what he’s talking about.

The book offers a hands-on approach. There’s no fluff and blabber, random ideas you can find on any blog or irrelevant info. Instead, you'll find out exactly what to pay attention to, how to improve your skills, and build the confidence to smash your next meeting or speech.

Communication isn’t just about training, but also about defining a message, finding your identity, and developing the right techniques.

To clear all these, the book explores solid methods to boost your presence and techniques to overcome all kinds of issues.

This isn’t everything. The author also discusses the factors that make a message feel more confident and touches an idea that many speakers overlook. In other words, the author teaches you how to include a personal investment in whatever topic you discuss.

You’ll also learn how to become familiar with your audience and understand what people expect from you. The point is to find the place where your goal meets the audience’s necessities.

To me, this isn’t all about communication, but also about learning how to develop a strategy for your upcoming meetings.

Storytelling with You, by Cole Nussbaumer Knaflic (2022)

This book is based on a pretty clear motto, and that's what impressed me in the first place. You want to be heard, change mindsets and get people to act on something. Anything! Even a clap for what you've just said…

Many of the techniques and strategies in this book are not created for business meetings and negotiations only. Instead, they’ll prepare you for much more.

You’ll learn how to nail a meeting or perhaps a presentation. You’ll find out the steps needed to deliver a top notch speech on the stage. You might as well use many of these techniques when talking to some of your friends or colleagues.

How information is delivered makes the difference. Do it right, and people will engage and understand, but also react. Simple as that!

The author deciphers many secrets that she had to discover herself, the type of secrets that helped her forget about being an introvert. Today, she’s one of the most sought-after speakers out there, so she clearly knows what she’s doing.

The path to success begins with a foundation. First, find out what it takes for a communication to be effective. Second, learn more about your audience. Finally, you'll be taught how to convert ideas into attractive stories.

It’s a plan that takes time, but it’s totally worth it.

The Bezos Blueprint, by Carmine Gallo (2022)

There are two things about this book that will make it worth your time before even opening it.

First, it was written by someone with experience in such analyses. Second, it analyzes Jeff Bezos, one of the world’s greatest salespeople.

Jeff Bezos is a communicator, a leader, a businessperson, whatever you want to call him. To me, he's one of the richest people in the world, and he definitely knows a thing or two.

Back in the day, Jeff Bezos was only a dreamer. He had an idea. That idea became the world’s most influential business. You get in touch with this brand one way or the other, without even realizing it.

But his secret lies in his ability to communicate, a skill he learned as a student.

The book digs deep and introduces us to some of the communication strategies employed by Jeff Bezos, some strategies that he pioneered. There’s nothing too generic about it. Instead, you have step by step instructions on how to follow the exact same profile.

I know it sounds like you’re about to discover some secrets, but there’s nothing fictional about it. That’s what’s about to happen.

Smart Brevity, by Roy Schwartz, Mike Allen and Jim VandeHei (2022)

Let me start with some of the main things I’ve learned from this book…

First of all, brevity is confidence. Second of all, length is considered fear. Or at least that’s how I see it now.

These two principles define Smart Brevity, a book that reveals an effective communication formula mostly used by journalists.

The idea is to learn how to set priorities, but also make an impact and deliver something in a unique manner.

Now, the book is not aimed at journalists. Sure, the concept was created by journalists, but it's been adapted and applied to pretty much every aspect of life.

The book has become a manual of communication, so it works wonders in any industry. It teaches you some general, yet less known concepts in communication.

It will help you smash your next interview, nail your presentation, convince people of something and make them react.

As if all these were not enough, you’ll find out how to say more with less. No one likes fluff to make communication look more appealing, but everyone loves effectiveness in communication.

Amplify Your Influence, by Rene Rodriguez (2022)

This is a more advanced book, so I recommend going through some of the above mentioned ones first. It's not all about tips, tricks, advice, and ideas, but it's based on neuroscience.

I know it sounds complicated, but trust me, you'll get the idea straight away. Let me start by making it crystal clear. This book will give you the strategies you need to see immediate results with effective communication.

It’s one of my favorite business communication books because it offers some eye-opening ideas that no other book talks about. All of these ideas are based on neuroscience, so there’s some actual scientific research behind them.

The rules and tips are based on the author’s unique system and methodologies. Everything in the book is practical and easy to implement straight away.

If you’re worried about the practical part, there are lots of exercises as well. All these things will help you create a lasting impression.

Whether you just want to be a better leader, you want to become a business professional, or you simply work in sales, this book will become your communication Bible. Besides, I find it just as useful for day by day interactions.

Let’s Talk, by Nihal Arthanayake (2022)

How can you make yourself heard when no one wants to listen? What kind of processes occurs in your brain when you have a great chat? Have smartphones changed the way we communicate?

If you’re like me, you probably have the same questions in mind too… Nothing wrong with that. Now, let me explain…

Communication is broken these days. There aren’t too many people who can communicate effectively around you, so you obviously have no one to learn from. There’s no fulfillment around you because of such failed interactions.

People no longer have the right tools to talk to each other, and while it seems sad, I found it quite useful. In a world where everyone struggles to communicate, you’ll make a top notch impression if you do it by the book. You’ll stand out in the crowd straight away!

The author has noticed this trend and tries to act against it by sharing his personal experience and knowledge. You might have watched some of his speeches before, he definitely knows what he’s talking about.

But now, you have the chance to find out how to get there. The easy way!

What Are Some Classic Business Communication Books?

Effective Communication Skills, by John Nielsen (2008)

This book comes from John Nielsen who is a pastor, a veteran facilitator of recovery programs where he makes complex things simple, and a recovered drug and alcohol addict. So, what does this mean for you? Well, you get perhaps the most unique book on effective communication that is excitingly different from other such books.

The book assimilates the author’s contribution to the recovery group programs, discovers the link between communication skills and extremely low self-esteem, and focuses on being confident. You will find tried techniques of communication while boosting the ability to self-assess personality whims and unhealthy talks along with the ways to come out of them.

The book is full of questionnaires, charts, glossaries, worksheets, and glossaries covering typical communication topics, like giving feedback, non-verbal cues, body language, and active listening.

Practical examples examine the obscure communication. Perceptive self-assessments and clear concept definitions guide you through the muddle toward better dialogue, listening skills, and mutual interactions.

The most commendable components are the intuitive self-assessment exercises on separating feelings from talks, handling pressure, being assertive, increasing self-awareness, and so on.

Five Stars: The Communication Secrets to Get from Good to Great, by Carmine Gallo (2018)

In today’s age of knowledge and information, it is the ideas that make you valuable. However, ideas themselves do not trade. Further, just having a good idea is not sufficient in today’s economy where the powers of automation, globalization, and artificial intelligence together affect each field of life.

So, apart from having ideas, it is essential to know how to persuade so that you can stand out and succeed to be a great person in today’s world. Your communication needs to be persuasive without which you will be unable to survive in the business world. It is now an essential edge to be irreplaceable and unstoppable to earn the five-star rating.

Five Stars by Carmine Gallo aids you to go to the shore of such exceptional edge from ordinariness. The author introduces the three-part formula of Aristotle for persuasion, to which all great communicators and modern business leaders adhere.

It is emotions, logic, and credibility, which historians, neuroscientists, and business leaders of Airbnb and Google follow. In this way, the book reveals how it works.

We Need to Talk: How to Have Conversations That Matter, by Celeste Headlee (2017)

Do you feel stressed when it comes to communicating with teachers at school or people at work? Do you hesitate to speak with your loved ones? If yes, Celeste Headlee, in this book, reveals a few clever strategies to initiate and sustain conversations.

In today’s technological world, countless of us talk via digital screens due to which we feel less connected. The culprit for this feeling is partially our political circumstances. However, the attrition of our conversational flair resides inside us. Thus, the only easy way to move forward is to start talking according to Celeste.

She delineates the strategies that she has used to become an effective conversationalist. As a public radio host, the lady had gone through tough conversations, on the air and even live. Learning from these tough times, Celeste reveals the most effective tips for engaging genuinely with others even in the most difficult situations.

Unleash the Power of Storytelling: Win Hearts, Change Minds, Get Results, by Rob Biesenbach (2018)

Storytelling is an art to master and a skill to hone such that it positively affects one’s career. Well-told tales not only impart knowledge but also inspire. In this engaging, fun book with craft behind great takes, Rob Biesenbach reveals his storytelling agenda without hesitation such that you realize what is required to uplift your business storytelling to a mastered art form.

Through this book, Rob provides a realistic roadmap to making and delivering more effective persuasive stories for getting the maximum of your career. His experience and distinct viewpoint are worth an applaud.

The market is full of books on business storytelling and even experts recommend telling stories but hardly anyone says how to do so precisely. This book explains the storytelling process by sharing its five steps for making and shaping your tales and six ways to ensure their relevance to your audience.

The book reveals all the essential ingredients that make up a good story while tips to avoid the ordinary pitfalls. This practical how-to guide also describes why stories work, how to deliver them effectively, and how to craft them using a template for different scenarios such as meetings, presentations, and interviews.

Words That Change Minds: The 14 Patterns for Mastering the Language of Influence, by Shelle Rose Charvet (2019)

Do you feel you lack convincing skills? Do you often reject your idea before thinking about it? Would you like to influence others through communication without manipulation? If yes, then this book from Shelle Rose Charvet is for you!

In this book, Shelle shows you the way to speak according to the people surrounding you such as at home, in office, and with relatives. It is usual to feel like talking to a wall while actually talking to a person. Well, everyone has this metaphorical wall for defending against badmouthing. However, we should become such that good people can talk with us.

The wall is not the issue; it is the set of holes that are left out. These holes represent the lack of words and behavior that fit into the holes of the wall of another person.

In short, this book shows you how to use the words to bypass the wall, stay motivated, and be persuasive with anyone. It gives a chance to learn the psychology of persuasion to get what is required from the other person.

The underlying notion is not to be manipulative but to become persuasive by assessing how to communicate more effectively instead of knowing only what to communicate. The matter of this book applies to real scenarios, as its crux is based on the fact that ideas or opinions only work if others comprehend and agree with them.

I Hear You: The Surprisingly Simple Skill Behind Extraordinary Relationships, by Michael S. Sorensen (2017)

This book from Michael Sorensen has obtained two awards namely, the 2018 IPA Book Award and the 2018 Readers' Favorite Award. It is because the book focuses on a unique communication management skill, which is validation.

The book shows how validation can tweak your daily conversations to improve every relationship. It reveals the why, what, and how of a cherished yet little-known skill of validation for communication.

Whether you wish to connect more deeply with pals, improve your relationship with your teen, or handle tough conversations at work; this book reveals simple and proven ways to improve any relationship via validation.

Mastering this powerful skill subsides the fears and concerns, prevents arguments, resolves issues immediately, boosts feelings of respect and appreciation, makes others open to your stance, encourages others when no problem solution is sought, and provides feedback and suggestions.

It is a short book to read and go through the valuable information. Its short length is attributed to the point-to-point facts revealed and directs tips shared.

Speak With No Fear, by Mike Acker (2019)

This is the book for you if speaking in public makes you nervous or talking with others demotivate you or makes you lose your confidence. There is no need to have fear anymore or allow communication anxiety to prevent you from achieving your goals.

Mike Acker, through this book, delivers advanced but simple and proven ways to master the art of speaking. There are seven strategies revealed with which you gain a novel perspective, get prepared, and know some actions to get started.

These strategies are at the core of the structured approach implemented in this book to boost public speaking skills. Interestingly, they are conveyed via some personal stories and wit that Mike has directly encountered in his life.

These strategies are you be you, uncover & clean the wound, speak to one, imagine the worst, channel the power, it’s not about you, and be in the moment. Once you begin to implement them, the author is confident that your fear will start receding.

The book is full of related takes, several humorous moments, and executable tips to help you strengthen your internal presenter. Whether it is a business presentation or a speech at a wedding, this book will make you a strong, fearless orator.

Conflict Resolution Playbook: Practical Communication Skills for Preventing, Managing, and Resolving Conflict, by Jeremy Pollack (2020)

Conflicts are common in the field of business. However, a true business fellow will continue to seek ways to get rid of it. If this is what you also are looking for, this book from Jeremy Pollack can be your best guide.

There is hardly any business that does not encounter any conflict. Thus, it is important to build communication skills that can aid in overcoming or resolving these challenges. Keeping this in mind, Jeremy has come up with this playbook that provides real-life solutions to daily communication issues. It shares the different skills required to make breakthroughs at home or office and plays a vital role in molding you personally.

Practical strategies in the book help you manage conflicts happening in both professional and personal relations. You begin by learning the basic communication skills required for resolution, which you then leverage for handling common issues such as bullying. While studying them, you gain a good comprehension of conflicts in terms of where, why, and how.

The Introvert’s Edge to Networking: Work the Room. Leverage Social Media. Develop Powerful Connections, by Matthew Pollard (2021)

If you feel that being an introvert is the biggest obstacle to business communication or business success, this is the book to read to come out of this myth. Yes, it is a myth, which an introverted author proves it by sharing his own experience.

Matthew Pollard is an introvert and proves how introverts can be ideal networkers, provided they have a plan to be as they are. He shares more than a decade of research along with practical, realistic examples to give a practical roadmap for introverted networking.

Matthew shows that it is not necessary to be outgoing for being a successful networker or for being an inexorable self-promoter. He firmly asserts that you need not be an extrovert at all. His write-up in this inspiring book helps you overcome discomfort and fear while networking, leverage your introverted power, connect with the best influencers, and take the advantage of virtual and social networking.

By the way, this is the sequel to The Introvert’s Edge: How the Quiet and Shy Can Outsell Anyone, the international bestseller recognized as the second-best introvert book.

The Power of Voice: A Guide to Making Yourself Heard, by Denise Woods (2021)

Right from the first word spoken as an infant to words spoken in a motivating speech to friends or society, it is the voice that expresses you. Without this voice, the world cannot judge or comprehend you. Despite this importance, there was hardly any commanding guide showing the way to harbor its potential to express truly in any aspect of life.

However, this guide is now ‘The Power of Voice’ from Denise Woods, a globally prominent Hollywood voice coach. Through this guide, the author reveals tested practices to harness the power of one’s authentic voice.

Denise reveals the tales, lessons, tweaks, and secrets that have guided the Hollywood stars to become poised communicators. You learn to obtain confidence in any speaking scenario, speak clearly, relieve stress, know the authentic form of expression, and handle issues regarding speech.

Known for her supreme ability to teach well, Denise also explores the proven set of tools to improve communication for influencing others in a more positive way.

Final Thoughts on Effective Business Communication

These business communication books can seriously open your eyes and make communication a more effective trend in today's society. It's a must to make yourself heard but also to improve your influence.

It makes no difference why you want to become better at it. It could be for your daily interactions, or you might aim for a management position. Either way, these books will pave the way to great success if you apply these guides in the smallest details.

If you want to read more business books, check out our book selection for entrepreneurs .

My profession is online marketing and development (10+ years experience), check my latest mobile app called Upcoming or my Chrome extensions for ChatGPT. But my real passion is reading books both fiction and non-fiction. I have several favorite authors like James Redfield or Daniel Keyes . If I read a book I always want to find the best part of it, every book has it's unique value.

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Business Communication Skills for Managers

Course contents.

About This Course
Course Contents at a Glance
Learning Outcomes

Faculty Resources

Faculty Resources Overview
Offline Content Access
PowerPoints
Assignments
Question Banks
I Need Help
Additional Resources

Resources: Discussions and Assignments

Module 1 Assignment: Communicating in Business
Module 1 Assignment: Seven Pillars of Communication
Module 2 Assignment: Writing In Business: Audience and Purpose
Module 2 Assignment: Writing in Business: Analyzing a Memo
Module 3 Assignment: Written Communication
Module 4 Assignment: Research
Module 4 Assignment: Secondary Research
Module 5 Discussion: Visual Media
Module 5 Assignment: Visual Media
Module 6 Assignment: Reports
Module 7 Discussion: Public Speaking
Module 8 Assignment: Developing and Delivering Business Presentations
Module 9 Assignment: Communicating Using Technology
Module 10 Assignment: Social Media
Module 11 Assignment: Communicating Different Messages
Module 12 Assignment: Collaboration in and Across Teams
Module 13 Assignment: Social Diversity in the Workplace
Module 14 Assignment: Finding a Job
Module 15 Assignment: Recruiting and Selecting New Employees
Module 15 Assignment: Additional Assignments for Job Candidates

Module 1: Communicating in Business

Why It Matters: Communicating in Business
Introduction to Effective Communication in Business
Becoming a Better Employee
The Business Audience
Writing in Business
Introduction to Methods of Communication
Verbal and Nonverbal Communication
Introduction to Ethics in Business Communication
Guidelines for Ethical Communication
Being Ethical Online
Introduction to Staying Connected
Staying Connected
Putting It Together: Communicating in Business
Assignment: Communicating in Business
Assignment: Seven Pillars of Communication

Module 2: Writing in Business

Why It Matters: Writing in Business
Introduction to Writing the Right Message
The Right Message
Introduction to Word Choice and Tone
Writing for the Reader
Language as an Obstacle
Bias-Free Writing
Concise Writing
Parallel Construction
Introduction to the Three-Part Writing Process
Planning Business Messages
Writing Business Messages
Revising Business Messages
Introduction to Word Processing Software
Formatting Business Writing
Microsoft Word
Google Docs
Putting It Together: Writing in Business
Assignment: Writing In Business: Audience and Purpose
Assignment: Writing In Business: Analyzing a Memo

Module 3: Written Communication

Why It Matters: Written Communication
Introduction to Changing Communication Channels
Modernizing Business Messages
Digital versus Traditional Communication
Introduction to Internal Emails and Memos
Internal Business Communication
Internal Emails
Introduction to Other Internal Communications
Email Chains and Listserv
Instant Messaging and Text
Multimedia Platforms and Social Media
Introduction to External Communication
Types of External Emails
Customer Emails
Introduction to Using the Right Communication Channel
Using the Right Communication Channel
Putting It Together: Written Communication
Assignment: Written Communication

Module 4: Research

Why It Matters: Research
Introduction to Conducting Research
Using Data for Impact
Investing Time in the Research Process
Types of Data Sources
Introduction to Internal Data
Primary Sources and Internal Data
Working in Microsoft Excel
Working in Google Sheets
Introduction to Finding Secondary Sources
Preliminary Research Strategies
Finding Sources
Using Databases
Introduction to Source Analysis
Information Literacy
Evaluating Sources
CRAAP Analysis
Case Study: News Media Today
Synthesizing Sources
Introduction to Writing Ethically
Professional Integrity
Avoiding Plagiarism
Documenting and Citing Sources
Putting It Together: Research Process
Assignment: Research
Assignment: Secondary Research

Module 5: Visual Media

Why It Matters: Visual Media
Introduction to Media and Your Message
Using Visual Media Resources
Visual Design Principles
Introduction to Images
Images Overview
Using Images for Impact
Using Images Legally
Introduction to Charts, Diagrams, and Graphic Organizers
Tables, Charts, and Infographics
Matching Graphics and Objectives
Placement, Style, and Coloring
Captions and Titles
Introduction to Contemporary Visual Aids
Video as a Visual Aid
Designing a Video for Your Needs
Products and Resources for Creating Videos
Introduction to Accessible Visual Aids
Accessibility Matters
Introduction to Using Visuals
Visuals in a Report
Increasing Impact with Media
Revising and Enhancing Visual Media for Impact
Evaluating the Effectiveness of your Message
Putting It Together: Visual Media
Discussion: Visual Media
Assignment: Visual Media

Module 6: Reports

Why It Matters: Reports
Introduction to Business Reports
Types of Reports
Stakeholders
Introduction to Informal Reports
Using Informal Reports
Organizing an Informal Report
How to Write an Informal Report
Introduction to Formal Reports
Formal Reports
Sections of Formal Reports
Front Sections of a Report
Body Sections of a Report
Back Matter
Organization of Formal Reports
How to Write a Formal Report
Putting It Together: Reports
Assignment: Reports

Module 7: Public Speaking

Why It Matters: Public Speaking
Introduction to Effective Public Speaking
What is Public Speaking?
Benefits of Public Speaking
Audience Expectations
Developing an Effective Speech
Introduction to Delivery Techniques
Starting Your Speech
Body Language and Gestures
How You Speak
Introduction to Audience Engagement
Audience Attention and Rapport
Audience Participation
Introduction to Speech Tips and Techniques
Overcoming Fears and Anxiety
Putting It Together: Public Speaking
Discussion: Public Speaking

Module 8: Developing and Delivering Business Presentations

Why It Matters: Developing and Delivering Business Presentations
Introduction to Visual Aids
Presentation Tools and Visual Aids
Introduction to Using Microsoft PowerPoint
New Presentations
Editing and Enhancing a PowerPoint Presentation
Visuals: Images, Videos, and Objects
Introduction to Using Google Slides
Creating and Organizing Presentations
Text Boxes and Themes
Images, Videos, and Arranging Objects
Introduction to Making a Presentation for a Meeting
Parts of a Good Presentation
What's My Presentation About
Bad Presentations
Making a Presentation for a Meeting
Putting It Together: Developing and Delivering Business Presentations
Assignment: Developing and Delivering Business Presentations

Module 9: Communicating Through Technology

Why It Matters: Communicating Through Technology
Introduction to Communication Tools
Audio Communication
Video Communication
Online Communication
Comparing Communication Tools
Introduction to Scheduling a Meeting
Polling Tools
Scheduling Tools
Using Scheduling Platforms
Introduction to Scheduling Remote Meetings
Using Technology for Meetings
Scheduling Remote Meetings
Introduction to Audio Conferences
Using Audio in Business
Stages of a Telephone Call
One-on-One Audio Calls
Group Audio Calls
Audio Meetings
Introduction to Video Conferences
Using Video in Business
One-on-One Video Calls
Group Video Calls
Video Meetings
Introduction to Web Sharing
Using Web Sharing in Business
One-on-One Web Sharing Calls
Group Web Sharing Calls
Web Sharing Meetings
Putting It Together: Communicating through Technology
Assignment: Communicating Through Technology

Module 10: Social Media

Why It Matters: Social Media
Introduction to Common Social Media Platforms
Introduction to Additional Social Media Platforms
Google Plus
Introduction to Selling Your Products
Product Launch
Spotlight Products
Sales and Events
Introduction to Building Your Brand
Cultivate Community
Create a Sense of Affinity
Company News
Putting It Together: Social Media
Assignment: Social Media

Module 11: Communicating Different Messages

Why It Matters: Communicating Different Messages
Introduction to Informative Business Messages
What is an Informative Message?
Short Informative Messages
Long Informative Messages
Introduction to Team-Focused Messages
What is a Team-Focused Message?
Short Team-Focused Message
Long Team-Focused Message
Introduction to Professional Criticism
Types of Criticism
Criticism of Other Businesses
Criticism of Customers
Criticism of Employees
Criticism of Colleagues
Introduction to Responding to Criticism
How Do You Respond to Criticism?
Remaining Professional When You're Frustrated
Short Responses to Criticism
Long Responses to Criticism
Putting It Together: Communicating Different Messages
Assignment: Communicating Different Messages

Module 12: Collaboration In And Across Teams

Why It Matters: Collaboration In And Between Teams
Introduction to Team Communication in the Workplace
The Value of Teams in Business Communication
Teams and Team Dynamics
Group Communication Networks
Conflict Resolution
Introduction to Collaborative Projects
Decision Making In Groups
Tools for Communicating with Groups
Collaborative Writing
Introduction to Workplace Etiquette
Interaction in the Workplace
Company Events
Putting It Together: Collaboration in and across teams
Assignment: Collaboration in and Across Teams

Module 13: Social Diversity in the Workplace

Why It Matters: Social Diversity in the Workplace
Introduction to Diversity in the Workplace
Factors of Diversity
Advantages of Employee Diversity
Challenges of Employee Diversity
Introduction to Intercultural Communication
Race and Ethnicity
Culture and Communication
Introduction to Working across Genders
Using Gender Neutral Language
Attitudes and Gender Communication
Introduction to Working across Abilities
Disabilities
Introduction to Working across Generations
Working across Generations
Introduction to Combating Bias
Stereotypes, Prejudice, and Discrimination
Bias in the Workplace
Putting It Together: Social Diversity in the Workplace
Assignment: Social Diversity in the Workplace

Module 14: Finding a Job

Why It Matters: Finding a Job
Introduction to Professional Skill Building
Skills for a Career
Transferable Skills
Acquiring Necessary Skills
Stages of Career Development
Introduction to Networking
Strategies for Networking
Introduction to Résumés and Cover Letters
The Purpose of Résumés
Writing Effective Résumés
Creating a Customized Résumé
Writing Effective Cover Letters
Introduction to Interviewing
Preparing For a Job Interview
Interview Types and Techniques
Interview Questions
Putting It Together: Finding a Job
Assignment: Finding a Job

Module 15: Recruiting and Selecting New Employees

Why It Matters: Recruiting and Selecting New Employees
Introduction to Finding Qualified Job Applicants
Writing a Job Advertisement
Finding Potential Employees
Bias and Protections in Hiring
Screening Applicants
Portfolios, Practice Projects, Etc.
Who's in an Interview
Asking Questions
Phone Interviewing
Face-to-Face Interviewing
Introduction to Selecting a Candidate
The Job Offer
Putting It Together: Recruiting and Selecting Employees
Assignment: Recruiting and Selecting New Employees
Assignment: Additional Assignments for Job Candidates

This courseware includes resources copyrighted and openly licensed by multiple individuals and organizations. Click the words "Licenses and Attributions" at the bottom of each page for copyright and licensing information specific to the material on that page. If you believe that this courseware violates your copyright, please contact us .

Cover Image: "Man, woman, phone, and tablet photo." Authored by: rawpixel.com. Provided by: Unsplash. Located at: https://unsplash.com/photos/IA45HH_ZrJw . Content Type: CC Licensed Content, Shared Previously. License: CC0: No Rights Reserved .

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Business Analysis Blog

How to do a MoSCoW Analysis and prioritise requirements in a complex environment?

How to do a MoSCoW Analysis and prioritise requirements effectively in a complex environment?

As a Business Analyst, the question of how to prioritise requirements may seem like an easy question to answer but it can also be wrought with a variety of complications and interesting complexities. Once you have overcome these potential complexities which can come with requirements prioritisation, the most relevant Business Analysis technique to apply is what is known as the MoSCoW Analysis.

This blog article will cover both how to apply the MoSCoW Analysis for requirements prioritisation as well as the considerations and complexities for a Business Analyst to understand about their environment before attempting to prioritise requirements.

So let’s start by talking about some of these complexities that can face a Business Analyst when it comes to requirements prioritisation.

#1: Different perspectives on what is important

#2: Lack of leadership

This factor walks hand in hand with the previous factor (and is most likely the cause of it!) where people have different perspectives on what takes priority. A lack of leadership in the project or initiative team causes confusion around what is important and this is when people will end up providing their own perspective around priorities rather than following business priorities or guidelines. This causes problems in various ways and can put the Business Analyst in a very awkward position. Sometimes this lack of leadership can mean that a stronger or more senior stakeholder might get the requirements prioritised according to his/her team’s preferences due to his/her position and level of influence in the organisation rather than it being the true priorities for the good of the organisation. This leads to requirement priorities which is not necessarily being implemented in the most valuable or efficient manner and consequently reflects badly on the project as a whole.

It is imperative for a Business Analyst to receive clear direction from their project manager or project steering committee about what are the clear business objectives (with their relative priorities outlined) that requirements must deliver against so that the Business Analyst can use these business objective priorities to guide the conversations when requirement prioritisation activities take place.

#3: Not prioritising requirements

In some organisations or projects there is simply no formal and explicit effort undertaken to prioritise requirements at all. This doesn’t mean requirements are not in some sort of priority, it simply means that the requirements are not prioritised in a structured and collaborative way. This type of approach can cause problems when expectations are not managed about what will be delivered by when but it can also be that prioritising the requirements are very clear cut in a particular type of project and hence this informal way works in those circumstances. So although the Business Analyst must be very careful when choosing to not formally go through a requirements prioritisation activity, it can be the most logical and suitable approach for certain types of projects.

#4: Priority levels are not well defined

The last complexity or consideration for the Business Analyst to pay careful attention to before embarking on requirements prioritisation activities are simply the definition of the priority levels and what each priority means. Many organisations have adopted a method or set of priority levels which they are used to using without it necessarily being the most effective way to prioritise.

So now that we have discussed some of the common complexities in projects and organisations that make requirements prioritisation somewhat tricky for the Business Analyst lets now look at the MoSCoW Analysis technique and how best it can be applied.

The MoSCoW Analysis Technique

The MoSCoW Analysis is a very common and effective requirements prioritisation technique because it allows not only for three clear priority levels but also covers the requirements that will end up not being included in the currently delivery or project at all. This works very well because it allows people to explicitly agree the different priorities including the requirements, which will be excluded or referred to a future release.

Let’s have a look at how this prioritization technique works:

MoSCoW is an acronym.

M = Must ‘Must’ level requirements are those requirements which will definitely be included to be delivered. There is no negotiation around whether they will be delivered and are considered mandatory requirements.

S = Should ‘Should’ level requirements are those requirements which should be included if at all possible. If the project have capacity and time and it will not jeopardise any of the “Must” requirements, then these requirements should be delivered or included in whatever the prioritisation is done for.

C = Could The ‘Could’ level requirements are the requirements which could be included if it doesn’t have any impact on any of the ‘Should’ or ‘Must’ requirements.

W = Won’t The ‘Won’t’ level requirements tend to be the requirements which will not be included to be delivered or implemented this time but are requirements that would be favoured for a future delivery or implementation.

In Conclusion

As a final point to make, it is important that although the Business Analyst uses a best practice requirements technique , the outlined complexities listed here should be addressed as much as possible prior to embarking on a requirements prioritization activity to ensure a successful and accurate outcome.

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2016, May I not, Moscow (Space Flacon)

2016, Art of the Present, Moscow (Space Flacon)

2016, Greenhouse (Museum of Moscow), curatorial project

2016, Veselaya Karusel, Moscow (gallery Here on Taganka)

2016, Shorties show, Moscow, BHSAD (British School of Design cinema)

2016, Elements of Science (Pushchino)

2015, ALMALELEDA indoor exhibition (group educational street exhibition)

2015, Foundation Final Show (Foundation course exhibition graduation)

Education: Bachelor of Art/ Fine art faculty/ British Higher School of Art and Design/ 2018

trendland.com

coolhunting.com

thisiscolossal.com

yankodesign.com

bigumigu.com

pristina.org

the-village.ru

wonderzine.com

thecryptobasic.com

sintezia.com

brainto.com

andyblank.com

theblueprint.ru

haeckels.co.uk

Exhibitions

Behance.net

Experience before

Head of Directorate. Association of cultural workers to support and

develop a talented youth (Association "Talented Youth)

Personal Assistant. Atlas Biomed

Dmitry Alekseev

Research and Development Department

Intern. Moscow Government

Moscow City University of Management

Internship at the Civil Service Department and HR, State Awards department

The Foreigners restaurant

Prep kitchen/chiefs table

Chief Tom Halpin

Prod assistant

Travel show / The life of others

Education and training

Foundation Art and Design

Ba (Hons) Fine art / British Higher School or art and Design

INTERNATIONAL LEADERSHIP AND ORGANIZATIONAL BEHAVIOR COURSE – Universita Bocconi

LIFE OF HAPPINESS AND FULFILLMENT COURSE – Indian School of Business

COMMUNICATION SKILLS FOR YOUNG PROFESSIONALS – Moscow State University of Management

IMAGES

Effective Communication Skills by Marjorie Brody (Audio Books
Communication Skills: This Book Includes: (1) Effective Communication
Top 10 Best Business Communication Books In 2021
Communication Skills For Professionals Book at Rs 250
Download Business Communication Skills PDF Online by Dr. Govind. M. Dumbre
Improving Business Communication Skills: 9780132352437: Business

VIDEO

MASTERY IN COMMUNICATION
Formats of a business letter (BCS )
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Barriers to effective communication (BCS @NAISHAACADEMY )
classifications of communication (BCS @NAISHAACADEMY )
Effective business communication-2👍 #english #youtubeshorts #trendingshorts #businesscommunication

COMMENTS

15 Best Communication Books to Read for Work in 2023
Updated: October 09, 2022. 15 Best Communication Books to Read for Work in 2023. You found our list of top communication books for work. Communication books are guides that teach skills and strategies for having successful conversations in the workplace. These references cover topics like body language, empathy, diplomacy, and listening.
9 must-read books to make you a stronger communicator
9 must-read books to make you a stronger communicator. Deliver the right message in conversations, emails, and presentations. By. Stephanie Overby. September 3, 2019 | 5 min read. 856 readers like this. The single biggest problem in communication is when someone has the illusion that they have communicated - but their message did not get through.
Business Communication for Success
Business Communication for Success - Open Textbook Library. (39 reviews) Copyright Year: 2015. ISBN 13: 9781946135056. Publisher: University of Minnesota Libraries Publishing. Language: English. Formats Available. PDF. eBook. Online. XML. ODF. Conditions of Use. Attribution-NonCommercial-ShareAlike. CC BY-NC-SA. Reviews. Learn more about reviews.
10 Skills for Effective Business Communication: Practical Strategies
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Communication Skills for Business Professionals
Discover Communication Skills for Business Professionals, 2nd Edition, Celeste Lawson on Higher Education from Cambridge. Discover Communication Skills for Business Professionals, 2nd Edition, Celeste Lawson on Higher Education from Cambridge ... For research journals and books visit Cambridge Core [Opens in a new window]
Amazon Best Sellers: Best Business Communication Skills
Top 100 Paid Top 100 Free. #1. Surrounded by Idiots: The Four Types of Human Behavior and How to Effectively Communicate with Each in Business (and in Life) (The Surrounded by Idiots Series) Thomas Erikson. 6,877. Kindle Edition. 1 offer from $9.29. #2. Never Split the Difference: Negotiating As If Your Life Depended On It.
Business Communication: Building Critical Skills
Business Communication: Building Critical Skills: 9780073403267: Business Communication Books @ Amazon.com. Books. ›. Business & Money. ›. Skills. Enjoy fast, FREE delivery, exclusive deals and award-winning movies & TV shows with Prime. Try Prime and start saving today with Fast, FREE Delivery. Buy new: $152.47. List Price: $179.68 Details.
Business Communication Books
Showing 1-50 of 482. Excellence in Business Communication (Paperback) by. John V. Thill. (shelved 5 times as business-communication) avg rating 3.82 — 200 ratings — published 1990. Want to Read. Rate this book. 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars.
Amazon.com. Spend less. Smile more
Discover the most popular and influential books on business communication at Amazon.com. Browse the best sellers list and find the perfect book for your personal or professional development. Learn from the experts and improve your communication skills in any situation.
Business Communication Skills Books
23 ratings. Effective business communication is a skill that anyone can develop. From interview strategies to high-stakes negotiation tactics, 10 Skills for Effective Business Communication offers practical strategies to improve communication skills and help you succeed in your career.... Regular price: $13.00. Sample. Business Communication.
Communication Skills for Business Professionals
Taking a broad and current approach to concepts of communication and workplaces, Communication Skills for Business Professionals explores situations from virtual meetings between indie...
7 Best Business Communication Skills Books
7 Best Business Communication Skills Books. No matter what industry you work in, effective communication skills are essential to doing your job well and advancing. It sometimes seems as if certain people naturally excel at clear communication, but most successful people spend years honing their skills.
Top 10 Best Business Communication Books In 2021
Business communication books' primary purpose is to ensure the reader gains communication strategies that will help one have a peaceful working environment. All top-to-down management skills and top-down skills are covered by the communication books. The book helps the boss and the staff collaborate with their supervisors so well.
20 Best Business Communication Books to Read in 2023
. 20 Best Business Communication Books to Help You Improve Your Workplace Communication. How to communicate with others and how to better express themselves are the problems faced by many friends who are not good at speaking every day. What books are really useful for improving speaking skills?
Books on Communication Skills
Top 10 Books on Communication Skills [Updated 2023] One needs exceptional and effective communication skills for the success of their business. Effective communication skills will assist you in reaching your full potential. Below is the list of effective communication skill books you must read in 2023:
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The Business Communication Handbook
The Business Communication Handbook, 11e helps learners to develop competency in a broad range of communication skills essential in the 21st-century workplace, with a special focus on...
Top 15+ Business Communication Books for 2023 to Rise Above the Crowd
What Are The Best New Business Communication Books? Speak with Confidence, by Mike Acker (2022) This is one of the best books I've ever read on the topic. It's a manual of instructions and ideas to change your mindset and make communication look professional in a natural manner. What convinced me in the first place was the author's reputation.
Business Communication Skills for Managers
Module 1 Assignment: Seven Pillars of Communication. Module 2 Assignment: Writing In Business: Audience and Purpose. Module 2 Assignment: Writing in Business: Analyzing a Memo. Module 3 Assignment: Written Communication. Module 4 Assignment: Research. Module 4 Assignment: Secondary Research. Module 5 Discussion: Visual Media.
Books in Moscow
One of the biggest bookstores in Europe - "Biblio-Globus" - opens doors before You - our dear friend. It is only the beginning of a long way forward to You. We have about 40000 titles of books available at our Russian bookstore in Moscow, Russia. Address: Myasnitskaya str. 6/3, bld.5 | Phone: +7 (495) 928-3567.
How to do a MoSCoW Analysis?
The MoSCoW Analysis Technique. The MoSCoW Analysis is a very common and effective requirements prioritisation technique because it allows not only for three clear priority levels but also covers the requirements that will end up not being included in the currently delivery or project at all.
Ilya Levchenko
Ilya Levchenko. . Lead system analyst. . Haifa, Haifa District, Israel. 143 followers. 144 connections. Join to connect. . Unique Network. Russian State Technological University named after K.E....
EXPERIENCE
2023, Collider.Vol1, Moscow 2022, Mycologica, OKK Raum, Berlin 2021, "Osmosis", Electromuseum, Moscow 2021, "Graphia", Innovative Cultural Center, Kaluga