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15 Best Communication Books to Read for Work in 2024

You found our list of top communication books for work.

Communication books are guides that teach skills and strategies for having successful conversations in the workplace. These references cover topics like body language, empathy, diplomacy, and listening. The purpose of these books is to improve communication skills and teamwork.

These guides are a type of team building book and are similar to books on conflict resolution , problem solving books , and negotiation books . You can also use these books for networking tips .

This list includes:

  • business communication books
  • communication skills books
  • workplace communication books
  • communication books for leaders
  • books about public speaking
  • books on communication skills

Here we go!

List of communication books

Here is a list of books about communication to improve conversations in the workplace.

1. Crucial Conversations: Tools for Talking When Stakes Are High by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler

Crucial conversations book cover

Crucial Conversations is a guide for communicating in tense situations. The book urges speakers to create dialogues where both parties feel safe speaking and try to hear each other out. The authors explain how to navigate fraught discussions with grace, compassion, and skill, and relay tips and strategies for steering the talk towards peaceful resolution. The book shows readers how to stay in control of their own emotions, persuade without pressuring, and use a solutions-centered tone. Later chapters even touch on

Notable Quote: “People who are skilled at dialogue do their best to make it safe for everyone to add their meaning to the shared pool–even ideas that at first glance appear controversial, wrong, or at odds with their own beliefs. Now, obviously they don’t agree with every idea; they simply do their best to ensure that all ideas find their way into the open.”

Read Crucial Conversations .

2. Simply Said: Communicating Better at Work and Beyond by Jay Sullivan

simply said book cover

Simply Said is one of the best workplace communication books. Jay Sullivan outlines the rules of business communication and shows professionals how to optimize conversations. The book explores best practices for written and oral communication, as well as communication in team and leadership environments. Covered topics include how to structure messages, use clear wording, consciously incorporate body language, give and respond to feedback, and guide meetings. The book explores office communications in several forms, and strips the practice of communicating down to bare basics. Simply Said is one of the most helpful handbooks for corporate communication.

Notable Quote: “If we put the focus on what the other person is trying to gain from the exchange, we will do a better job communicating, because we will select more pertinent information, drill down to the desired level of detail, and make the information we are sharing more accessible to our audience.”

Read Simply Said .

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3. Words That Work: It’s Not What You Say, It’s What People Hear by Dr. Frank Luntz

words that work book cover

Words That Work is a guide to phrasing. The main thread of the book is that it is the interpretation, not the intention, that matters most in communication. The book explores common pitfalls that lead to misunderstanding, shows how to choose words carefully, and teaches readers how to be more masterful in messaging. Special sections present ten golden rules for language as well as corporate and political case studies that show how words can be misconstrued. Words That Work provides a blueprint for conveying the proper meaning and being understood in discussion. This book explains the responsibility of phrasing thoughts with care and shows how to deliver messages in the most effective manner possible.

Notable Quote: “Those who define the debate will determine the outcome.”

Read Words That Work .

4. The Fine Art of Small Talk: How To Start a Conversation, Keep It Going, Build Networking Skills — and Leave a Positive Impression! By Debra Fine

the fine art of small talk book cover

The Fine Art of Small Talk offers a crash course in having casual conversations. The book breaks down ways to start, maintain, and end conversations, with an emphasis on ways to keep the talk lively and engaging. Debra Fine gives advice on how to make meaningful connections and leave positive impressions by practicing and improving conversational skills. The end of the book covers how to leverage small talk in specific situations such as networking events or holiday parties. The guide has many practical applications in the workplace, including bonding with coworkers and establishing a rapport with clients. While many communication books focus on navigating high-stakes discussions, The Fine Art of Small Talk shows that less-formal chats can be just as impactful.

Notable Quote: “No matter what your chosen topic of conversation, I cannot overstate the importance of being authentic when talking with someone. If you are not genuinely interested in what the other person is saying, no amount of planning or preparation will save you from a doomed conversation. Interest in someone else cannot be feigned.”

Read The Fine Art of Small Talk .

5. Communication Skills Training: A Practical Guide to Improving Your Social Intelligence, Presentation, Persuasion and Public Speaking by Ian Tuhovsky

Conversation Skills Training book cover

Communication Skills Training is one of the most helpful communication skills books. The guide provides a practical toolkit for boosting emotional intelligence and conversational skills. Pages cover topics such as expressing anger productively, fixing conversations that go awry, remaining unfettered and coming up with quick responses, and predicting reactions. The book covers the full gambit of communicational topics, and gives readers practical advice for any potential situation. The pages are full of sample dialogues to illustrate the points, as well as easy instructions, such as lists of phrases to avoid along with better substitutions. Communication Skills Training is a comprehensive handbook for communicating effectively in any circumstance that is full of actionable advice and not simply theory.

Notable Quote: “What can I do even better, more efficiently, differently and more effectively?”

Read Communication Skills Training .

6. Just Listen: Discover the Secret to Getting Through to Absolutely Anyone by Mark Goulston by Ian Tuhovsky

Just listen book cover

Just Listen is one of the best communication books for leaders. The authors insist that hearing others is often the key to being heard. The pages show professionals how to identify feelings and motivations, validate the speaker, and deal with challenging people and situations with patience and skill. The guide provides frameworks such as “the 9 core rules to get through to anyone” and “tools for achieving buy-in and getting through,” to help conversation leaders overcome skepticism and defensiveness and find common ground. Just Listen stresses the importance of listening, context, and clue-gathering in communication and shows readers strategies for having healthier dialogues.

Notable Quote: “So when you encounter problem people, realize that there’s a reason they’re behaving the way they do…. Open your own mind and look for the reasons behind the behavior, and you’ll take the first step toward breaking down barriers and communicating with an “impossible” person.”

Read Just Listen .

7. Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time by Susan Scott

fierce conversations book cover

Fierce Conversations is a guide for having more authentic and impactful conversations. The book teaches readers how to leverage communication to achieve positive change, and shows that success is the result of a series of productive conversations. Susan Scott delivers motivational sentiments along with actionable advice on how to wield silence as a tool, take accountability for emotional outbursts, and advocate for priorities. Fierce Conversations provides a roadmap for standing ground in discussions and talking more triumphantly.

Notable Quote: “Our work, our relationships, and our lives succeed or fail one conversation at a time. While no single conversation is guaranteed to transform a company, a relationship, or a life, any single conversation can. Speak and listen as if this is the most important conversation you will ever have with this person. It could be. Participate as if it matters. It does.”

Read Fierce Conversations .

8. Digital Body Language: How to Build Trust and Connection, No Matter the Distance by Erica Dhawan

digital body language book cover

Digital Body Language is an instructional manual for reading cues in online conversations. This guide explains how to read reactions and build trust from behind a screen. The pages outline which communication tools to use in certain situations, and show how to communicate thoughtfully and professionally on any platform. Erica Dhawan also touches on how to digitally bridge differences like gender, generational divide, and culture. Digital Body Language is a valuable reference for communicating while working remotely.

Notable Quote: “The loss of nonverbal body cues is among the most overlooked reasons why employees feel so disengaged from others. If used properly, and at scale, empathetic body language equals employee engagement. Disengagement happens not because people don’t want to be empathetic but because with today’s tools, they don’t know how.”

Read Digital Body Language , and check out this guide to virtual meeting etiquette .

9. Talk Like TED: The 9 Public-Speaking Secrets of the World’s Top Minds by Carmine Gallo

talk like ted book cover

Talk Like TED is one of the best books about public speaking. Carmine Gallo analyzes hundreds of TED talks to determine what qualities make speeches and speakers most memorable. The book lays out nine best practices that lead to compelling presentations, such as appealing to multiple senses, educating the audience, delivering delightful surprises, and being brief. Talk Like TED is a written workshop in the art of storytelling that can help professionals elevate presentations.

Notable Quote: “Science shows that passion is contagious, literally. You cannot inspire others unless you are inspired yourself. You stand a much greater chance of persuading and inspiring your listeners if you express an enthusiastic, passionate, and meaningful connection to your topic.”

Read Talk Like TED .

10. Say What You Mean: A Mindful Approach to Nonviolent Communication by Oren Jay Sofer

Say what you mean book cover

Say What You Mean is the ultimate guide for having mindful and meaningful conversations. Oren Jay Sofer explores the unconscious habits and patterns that many talkers fall into and shows readers how to break away from autopilot discussions and speak with intention. This guide emphasizes how to maintain focus, avoid ambiguity, and reduce anxiety when having discussions. The text shows how to be blunt yet compassionate and proves that conversational clarity does not have to come at the sake of humanity.

Notable Quote: “To listen entails a fundamental letting go of self-centeredness. We have to be willing to put down our own thoughts, views, and feelings temporarily to truly listen.”

Read Say What You Mean .

11. We Need to Talk: How to Have Conversations That Matter by Celeste Headlee

we need to talk book coverf

Inspired by a highly-popular TED talk, We Need to Talk gives guidance on navigating important conversations. Celeste Headlee shows readers how to be fully present in conversations, take a nonjudgmental approach, avoid repetition and fluff, and get to the heart of the matter. The book frames conversation as a survival skill, and teaches speakers how to master the art. We Need to Talk shows readers how to stop multitasking and assuming, mine discussion for important information, and ensure that critical messages get heard.

Notable Quote: “In order to have important conversations, you will sometimes have to check your opinions at the door. There is no belief so strong that it cannot be set aside temporarily in order to learn from someone who disagrees. Don’t worry; your beliefs will still be there when you’re done.”

Read We Need to Talk .

12. Difficult Conversations: How to Discuss What Matters Most by Douglas Stone, Bruce Patton, and Sheila Heen

difficult conversations book cover

Difficult Conversations is a handbook for communicating in high-pressure situations. Drawing on expertise gained from The Harvard Negotiation Project, the authors outline best practices for guiding emotionally-charged discussions. The text gives tips on disarming defensiveness, identifying underlying meaning, and transitioning the talk from emotion to solutions. The book identifies and analyzes different types of difficult conversations and explores the nuances of the circumstances surrounding discussions. Difficult Conversations is a valuable toolkit for any professional who needs to speak about tricky topics or communicate with difficult people.

Notable Quote: “Often we go through an entire conversation – or indeed an entire relationship – without ever realizing that each of us is paying attention to different things, that our views are based on different information.”

Read Difficult Conversations .

13. HBR Guide to Better Business Writing by The Harvard Business Review

HBR better business writing book cover

HBR Guide to Better Business Writing is one of the top business communication books. This practical guide teaches readers how to draft correspondence such as emails, letters, memos, and reports. The book shows how to write professional, persuasive, and powerful messages that achieve objectives. The chapters explore fundamentals like conveying a clear message, summarizing and emphasizing key points, following grammatical conventions, and making the best use of limited space. The guide also provides a formula for the writing process. HBR Guide to Better Business Writing is a masterclass in writing for work that can help professionals at any level sharpen their skills.

Notable Quote: “Many people begin writing before they know what they’re trying to accomplish. As a result, their readers don’t know where to focus their attention or what they’re supposed to do with the message. So much depends on your purpose in writing that you must fix it firmly in your mind. What do you want the outcome to be?”

Read HBR Guide to Better Business Writing .

14. Talking to Strangers: What We Should Know about the People We Don’t Know by Malcolm Gladwell

Talking to strangers book cover

Talking to Strangers is an exploration of the conclusions we make about strangers, and the ways these judgments influence our interactions. The book is a fascinating case study of assumption and interpersonal conflict. In Malcolm Gladwell’s typical style, the book presents a series of case studies from contemporary history and explores the underlying psychology and elements that underscore a series of events. The book shows how the initial ideas we form about strangers can enable the other party’s actions and guide our own behavior. Reading the other person is a large part of communication, and Gladwell exposes just how often we misread conversation partners, and the results that can come as a result of these misunderstandings. Talking to Strangers is a helpful aid for overcoming bias and attempting more honest communication.

Notable Quote: “The conviction that we know others better than they know us—and that we may have insights about them they lack (but not vice versa)—leads us to talk when we would do well to listen and to be less patient than we ought to be when others express the conviction that they are the ones who are being misunderstood or judged unfairly.”

Read Talking to Strangers .

15. The Art of Communicating by Thich Nhat Hanh

the art of communicating book cover

The Art of Communicating is a guide to compassionate conversation. Monk and mindfulness expert Thich Nhat Hanh covers topics such as self-talk, empathetic listening, and mindful communication at work. The strategies and best practices in the book aim to help individuals have more meaningful conversations that spark and strengthen authentic connections. Several chapters focus on workplace conversation and how to avoid negative and toxic discussions both internally and externally. As the modern workforce calls for increasing levels of humanity in the corporate world, The Art of Communicating is a valuable resource for professionals craving more sincere, kind, and open discussion.

Notable Quote: “Once you can communicate with yourself, you’ll be able to communicate outwardly with more clarity. The way in is the way out.”

Read The Art of Communicating .

Final Thoughts

Communication is one of the most important parts of business, yet many professionals struggle with the art. The practice is about more than exchanging words and information. Workplace communication is about delivering messages in concise and compelling ways and getting listeners onboard. Books about communication can help readers avoid misunderstandings, capture and hold attention, and be more confident when speaking in the workplace. These guides improve teamwork and help professionals achieve more positive outcomes in conversations.

For more book suggestions, check out this list of focus books , and this list of communication games and activities .

We also have a list of the best ways to increase empathy at the office .

FAQ: Communication books

Here are answers to common questions about communication books.

What are communication books?

Communication books are guides that teach readers how to have more productive conversations both verbally and in writing. These guides cover topics such as public speaking, reading body language, listening and getting others to listen.

What are some good communication books for work?

Some good communication books for work include Crucial Conversations by Kerry Patterson, Say What You Mean by Oren Jay Sofer, and Fierce Conversations by Susan Scott.

What books help to improve communication skills?

Books that help to improve communication skills include Talk Like TED by Carmine Gallo, Communication Skills Training by Ian Tuhovsky, and Simply Said by Jay Sullivan.

Author avatar

Author: Angela Robinson

Marketing Coordinator at teambuilding.com. Team building content expert. Angela has a Master of Fine Arts in Creative Writing and worked as a community manager with Yelp to plan events for businesses.

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HBR.ORG - Prod

Here are our top 40 bestselling books that are sure to spark your interest, strengthen your management skills, and help you get the results you need in business and beyond. These books offer the best ideas in business and have strongly resonated with our readers. Each offers valuable insights to help you succeed in your career.

The First 90 Days: Proven Strategies for Getting Up to Speed Faster

The First 90 Days: Proven Strategies for Getting Up to Speed Faster

In this updated and expanded version of the international bestseller The First 90 Days, Michael Watkins offers proven strategies for conquering the challenges of transitions--no matter where you are in your career. Whether you're starting a new job, being promoted from within, embarking on an overseas assignment, or being tapped as CEO, how you manage your transition will determine whether you succeed or fail. Use this book as your trusted guide.

HBR's 10 Must Reads on Mental Toughness (Paperback + Ebook)

HBR's 10 Must Reads on Mental Toughness (Paperback + Ebook)

If you read nothing else on mental toughness, read these ten articles by experts in the field. We've combed through hundreds of articles in the Harvard Business Review archive and selected the most important ones to help you build your emotional strength and resilience--and to achieve high performance.

HBR's 10 Must Reads on Managing Yourself (Paperback + Ebook)

HBR's 10 Must Reads on Managing Yourself (Paperback + Ebook)

The path to your own professional success starts with a critical look in the mirror. What you see there--your greatest strengths and deepest values--are the foundations you must build on. We've combed through hundreds of Harvard Business Review articles on managing yourself and selected the most important ones to help you stay engaged and productive throughout your working life.

Blue Ocean Strategy, Expanded Edition

Blue Ocean Strategy, Expanded Edition: How to Create Uncontested Market Space and Make the Competition Irrelevant

In this perennial bestseller, globally preeminent management thinkers W. Chan Kim and Renee Mauborgne challenge everything you thought you knew about the requirements for strategic success. Based on a study of 150 strategic moves (spanning more than 100 years across 30 industries), the authors argue that lasting success comes not from battling competitors but from creating"blue oceans"--untapped new market spaces ripe for growth.

Leading Change

Leading Change

Millions worldwide have read and embraced John Kotter's ideas on change management and leadership. Needed more today than at any time in the past, this immensely relevant book serves as both a visionary guide and a practical toolkit on how to approach the difficult yet crucial work of leading change in any type of organization.

HBR's 10 Must Reads on Emotional Intelligence (Paperback + Ebook)

HBR's 10 Must Reads on Emotional Intelligence (Paperback + Ebook)

In his defining work on emotional intelligence, bestselling author Daniel Goleman found that it is twice as important as other competencies in determining outstanding leadership. If you read nothing else on emotional intelligence, read these 10 articles by experts in the field.

HBR’s 10 Must Reads on Leadership (Paperback + Ebook)

HBR’s 10 Must Reads on Leadership (Paperback + Ebook)

How can you transform yourself from a good manager into an extraordinary leader? We've combed through hundreds of Harvard Business Review articles on leadership and selected the most important ones to help you maximize your own and your organization's performance.

The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail

The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail

A Wall Street Journal and Businessweek bestseller. Innovation expert Clayton Christensen shows how even the most outstanding companies can do everything right--yet still lose market leadership. Christensen explains why most companies miss out on new waves of innovation. The Innovator's Dilemma gives you a set of rules for capitalizing on the phenomenon of disruptive innovation.

Nine Lies About Work: A Freethinking Leader’s Guide to the Real World

Nine Lies About Work: A Freethinking Leader’s Guide to the Real World

As strengths guru and bestselling author Marcus Buckingham and Cisco Leadership and Team Intelligence head Ashley Goodall show in this provocative, inspiring book, there are some big lies--distortions, faulty assumptions, wrong thinking--that we encounter every time we show up for work. Nine lies, to be exact.

Playing to Win: How Strategy Really Works

Playing to Win: How Strategy Really Works

Playing to Win, a noted Wall Street Journal and Washington Post bestseller. This is A.G. Lafley's guidebook. Shouldn't it be yours as well? It outlines the strategic approach Lafley, in close partnership with strategic adviser Roger Martin, used to double P&G's sales, quadruple its profits, and increase its market value by more than $100 billion when Lafley was first CEO (he led the company from 2000 to 2009).

HBR’s 10 Must Reads on Strategy (Paperback + Ebook)

HBR’s 10 Must Reads on Strategy (Paperback + Ebook)

Is your company spending enormous time and energy on strategy development, with little to show for your efforts? We've combed through hundreds of Harvard Business Review articles on strategy and selected the most important ones to help galvanize your organization's strategy development and execution.

The Outsiders: Eight Unconventional CEOs and Their Radically Rational Blueprint for Success

The Outsiders: Eight Unconventional CEOs and Their Radically Rational Blueprint for Success

It's time to redefine the CEO success story. Meet eight iconoclastic leaders who helmed firms where returns on average outperformed the S&P 500 by over 20 times. Drawing on extensive research, author Will Thorndike tells many of these leaders' stories for the first time--and extracts lessons for those of you hoping to lead your company to exceptional returns today.

Dealing with Difficult People

Dealing with Difficult People

At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you know if you're difficult to work with? This book explains the research behind our emotional response to challenging colleagues and shows how to build the empathy and resilience to make those relationships more productive.

Managing Oneself

Managing Oneself

It's up to you to carve out your place in the world and know when to change course. And it's up to you to keep yourself engaged and productive during a career that may span some 50 years. In Managing Oneself, one of the world’s leading thinkers on the practice and study of management, Peter Drucker, identifies the probing questions you need to ask to gain the insights essential for taking charge of your career.

The Mind of a Leader: How to Lead Yourself, Your People, and Your Organization for Extraordinary Results

The Mind of a Leader: How to Lead Yourself, Your People, and Your Organization for Extraordinary Results

Based on extensive research, including assessments of more than 35,000 leaders and interviews with 250 C-level executives, The Mind of the Leader concludes that organizations and leaders aren't meeting employees' basic human needs of finding meaning, purpose, connection, and genuine happiness in their work. To solve the leadership crisis, organizations need to put people at the center of their strategy.

Prediction Machines: The Simple Economics of Artificial Intelligence

Prediction Machines: The Simple Economics of Artificial Intelligence

Written by three eminent economists, Prediction Machines recasts the rise of AI as a drop in the cost of prediction and lifts the curtain on the AI-is-magic hype to show how different industries can benefit from it. The impact of AI will be profound, but as this book shows, the economic framework for understanding it is surprisingly simple.

Financial Intelligence: A Manager's Guide to Knowing What the Numbers Really Mean

Financial Intelligence: A Manager's Guide to Knowing What the Numbers Really Mean

Inc. magazine calls it one of"the best, clearest guides to the numbers" on the market. Readers agree, saying it's exactly"what I need to know" and calling it a"must-read" for decision makers without expertise in finance. Accessible, jargon-free, and filled with entertaining stories of real companies, Financial Intelligence gives nonfinancial managers the confidence to understand the nuance beyond the numbers--to help bring everyday work to a new level.

The Heart of Business: Leadership Principles for the Next Era of Capitalism

The Heart of Business: Leadership Principles for the Next Era of Capitalism

Hubert Joly, former CEO of Best Buy and orchestrator of the retailer’s spectacular turnaround, unveils his personal playbook for achieving extraordinary outcomes by putting people and purpose at the heart of business.

Human + Machine: Reimaging Work in the Age of AI

Human + Machine: Reimaging Work in the Age of AI

AI is changing all the rules of how companies operate. Based on the authors' experience, Accenture leaders Paul Daugherty and Jim Wilson, and research with 1,500 organizations, this book reveals how companies are using the new rules of AI to leap ahead on innovation and profitability, as well as what you can do to achieve similar results.

The Founders Mentality: How to Overcome the Predictable Crises of Growth

The Founders Mentality: How to Overcome the Predictable Crises of Growth

Why is profitable growth so hard to achieve and sustain? When Bain & Company's Chris Zook and James Allen, authors of the bestselling Profit from the Core, researched this question, they found that when companies fail to achieve their growth targets, 90 percent of the time the root causes are internal, not external. Through rich analysis and inspiring examples, this book shows how any leader--not only a founder--can instill and leverage a founder's mentality throughout their organization and find lasting, profitable growth.

HBR Guide to Better Business Writing

HBR Guide to Better Business Writing

When you are fumbling for words and pressed for time, you might be tempted to dismiss good business writing as a luxury. But it is a skill you must cultivate to succeed. The HBR Guide to Better Business Writing, by writing expert Bryan Garner, gives you the tools you need to express your ideas clearly and persuasively so clients, colleagues, stakeholders, and partners will get behind them.

HBR Guide to Persuasive Presentations

HBR Guide to Persuasive Presentations

Terrified of speaking in front of a group? Or simply looking to polish your skills? No matter where you are on the spectrum, this guide, written by presentation expert Nancy Duarte, will give you the confidence and the tools you need to get the results you desire.

Harvard Business Review Manager’s Handbook: The 17 Skills Leaders Need to Stand Out

Harvard Business Review Manager’s Handbook: The 17 Skills Leaders Need to Stand Out

The one primer you need to develop your managerial and leadership skills. Whether you're a new manager or looking to have more influence in your current management role, the challenges you face come in all shapes and sizes--a direct report's anxious questions, your boss's last-minute assignment of an important presentation, or a blank business case staring you in the face.

HBR’s 10 Must Reads on Managing People (Paperback + Ebook)

HBR’s 10 Must Reads on Managing People (Paperback + Ebook)

Managing people is fraught with challenges: What really motivates people? How do you deal with problem employees? How can you build an effective team? The answers to these questions can be elusive--even to a seasoned manager. We've combed through hundreds of Harvard Business Review articles on managing people to help you deal with these--and many other--management challenges.

StandOut 2.0: Assess Your Strengths, Find Your Edge, Win at Work

StandOut 2.0: Assess Your Strengths, Find Your Edge, Win at Work

From the recognized leader of the strengths movement, Marcus Buckingham, StandOut 2.0 is a revolutionary book and tool that enables you to identify your strengths, and those of your team, and act on them. It also includes the assessment and a robust report on your most dominant strengths. The report is easily exported so you can use it to present the very best of yourself to your team and your company.

Good Charts: The HBR Guide to Making Smarter, More Persuasive Data Visualizations

Good Charts: The HBR Guide to Making Smarter, More Persuasive Data Visualizations

A good visualization can communicate the nature and potential impact of ideas more powerfully than any other form of communication. In Good Charts, dataviz maven Scott Berinato provides an essential guide to how visualization works and how to use this new language to impress and persuade. This book will help you turn uninspiring charts that merely present information into smart, effective visualizations that powerfully convey ideas.

Mindfulness

Mindfulness

The benefits of mindfulness include better performance, heightened creativity, deeper self-awareness, and increased charisma--not to mention greater peace of mind. This book gives you practical steps for building a sense of presence into your daily work routine.

The Practice of Adaptive Leadership: Tools and Tactics for Changing Your Organization and the World

The Practice of Adaptive Leadership: Tools and Tactics for Changing Your Organization and the World

The Practice of Adaptive Leadership is a hands-on, practical guide containing stories, tools, diagrams, cases, and worksheets to help you develop your skills as an adaptive leader, able to take people outside their comfort zones and assess and address the toughest challenges. The authors’, Ron Heifetz, Marty Linsky, and Alexander Grashow, have decades of experience helping people and organizations create cultures of adaptive leadership.

Influence and Persuasion

Influence and Persuasion

Changing hearts is an important part of changing minds. Research shows that appealing to human emotion can help you make your case and build your authority as a leader. This book highlights that research and shows you how to act on it, presenting both comprehensive frameworks for developing influence and small, simple tactics you can use to convince others every day.

Talent Wins: The New Playbook for Putting People First

Talent Wins: The New Playbook for Putting People First

Most executives today recognize the competitive advantage of human capital, and yet the talent practices their organizations use are stuck in the twentieth century. Turning conventional views on their heads, talent and leadership experts Ram Charan, Dominic Barton, and Dennis Carey provide leaders with a new and different playbook for acquiring, managing, and deploying talent--for today's agile, digital, analytical, technologically driven strategic environment--and for creating the HR function that business needs.

How Finance Works: The HBR Guide to Thinking Smart about the Numbers

How Finance Works: The HBR Guide to Thinking Smart about the Numbers

Through entertaining case studies, interactive exercises, full-color visuals, and a conversational style that belies the topic, Harvard Business School Professor Mihir Desai tackles a broad range of topics that will give you the knowledge and skills you need to finally understand how finance works.

Primal Leadership: Unleashing the Power of Emotional Intelligence

Primal Leadership: Unleashing the Power of Emotional Intelligence

This is the book that established"emotional intelligence" in the business lexicon--and made it a necessary skill for leaders. Managers and professionals across the globe have embraced Primal Leadership, affirming the importance of emotionally intelligent leadership. The book and its ideas are now used routinely in universities, business and medical schools, professional training programs, and by a growing legion of professional coaches.

Competing in the Age of AI

Competing in the Age of AI

AI-centric organizations exhibit a new operating architecture, redefining how they create, capture, share, and deliver value. Authors Marco Iansiti and Karim R. Lakhani show how reinventing the firm around data, analytics, and AI removes traditional constraints on scale, scope, and learning that have restricted business growth for hundreds of years.

Net Positive: How Courageous Companies Thrive by Giving More Than They Take

Net Positive: How Courageous Companies Thrive by Giving More Than They Take

In this seminal book, former Unilever CEO Paul Polman and sustainable business guru Andrew Winston argue that to thrive today and tomorrow, companies must become “net positive” — giving more to the world than they take. With bold vision and compelling stories, Net Positive sets out the principles and practices that will deliver the scale of change and transformation the world so desperately needs.

Getting Along: How to Deal with Anyone (Even Difficult People)

Getting Along: How to Deal with Anyone (Even Difficult People)

Work relationships can be hard. The stress of dealing with difficult people dampens our creativity and productivity and can cause us to disengage. In Getting Along, workplace expert Amy Gallo identifies eight familiar types of difficult coworkers—the insecure boss, the passive-aggressive peer, the know-it-all, and others—and provides strategies for dealing constructively with each one.

Love and Work: How to Find What You Love, Love What You Do, and Do It for the Rest of Your Life

Love and Work: How to Find What You Love, Love What You Do, and Do It for the Rest of Your Life

In his new book, world-renowned researcher and New York Times bestselling author Marcus Buckingham helps us discover where we're at our best — both at work and in life. In understanding our unique strengths and loves, we can choose the right role on a team, mold our existing roles so it calls on our very best, and as leaders, make lasting change for our teams and organizations.

Unleashed: The Unapologetic Leader’s Guide to Empowering Everyone Around You

Unleashed: The Unapologetic Leader’s Guide to Empowering Everyone Around You

Bestselling authors Frances Frei and Anne Morriss argue that the most important thing you can do to be a great leader is to build others up. Showing how the boldest, most effective leaders use a special combination of trust, love, and inclusion to create a space in which other people can excel, Frei and Morriss provide practical tools — along with interviews and stories from their own personal experience — to make these ideas come alive.

Leadership on the Line: Staying Alive Through the Dangers of Change

Leadership on the Line: Staying Alive Through the Dangers of Change

It's exciting to think of leadership as all inspiration, decisive action, and rich rewards, but leading requires taking risks that can jeopardize your career. In this classic, renowned leadership experts Ronald Heifetz and Marty Linsky show how it’s possible to make a difference in your organization without getting “taken out” or pushed aside. Through vivid stories from all walks of life, the authors present straightforward strategies for navigating the perilous straits of leadership.

HBR’s 10 Must Reads for New Managers (Paperback + Ebook)

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9 must-read books to make you a stronger communicator

business communication skills books

The single biggest problem in communication is when someone has the illusion that they have communicated – but their message did not get through. IT leaders need to convey an incredible amount of information to succeed in their roles. However, getting those messages across effectively can be a challenge, particularly with the many demands on people’s time and attention, the varied forms of media you must employ, and the sometimes charged or difficult nature of the communications you have to deliver.

Thankfully, there is plentiful advice on being a better communicator . We’ve gathered some of the best books out there to help IT leaders deliver the right message, the right way, at the right time – whether you’re having a difficult discussion with a subordinate, delivering critical data to the C-suite, presenting at a conference, persuading a peer, or simply sending a status update via email.

Unleash the Power of Storytelling: Win Hearts, Change Minds, Get Results

By Rob Biesenbach

business communication skills books

Book description (via Amazon): “The market is flooded with a dizzying array of books, experts, and resources on business storytelling. This book cuts through the hype to clarify and demystify the storytelling process.

“Unleash the Power of Storytelling” offers step-by-step instructions for finding, shaping and telling powerful stories. You’ll learn about the essential ingredients that go into any good story and how to avoid common storytelling pitfalls.”

Why you should read it: Humans are emotional beings, and narratives appeal to that, enabling them to receive and digest information more easily. Effective storytelling, however, often can take practice. This practical how-to explains why stories work, offers a simple three-part template for crafting a narrative, and includes tips on refining stories and delivering them effectively. It also contains examples of how to use a narrative approach in various situations like company meetings, job interviews, and presentations.

Like Biesenbach’s approach? Check out his other book,  11 Deadly Presentation Sins: A Path to Redemption for Public Speakers, PowerPoint Users and Anyone Who Has to Get Up and Talk in Front of an Audience , for 100 tips on saving yourself from PowerPoint hell.

[ New research from Harvard Business Review Analytic Services identifies four focus areas for CIOs as they seek more flexibility, resilience, and momentum for digital transformation. Download the report now. ]

Five Stars: The Communication Secrets to Get from Good to Great

By Carmine Gallo

business communication skills books

Book description (via Amazon): “Ideas don’t sell themselves. As the forces of globalization, automation, and artificial intelligence combine to disrupt every field, having a good idea isn’t good enough. Mastering the ancient art of persuasion is the key to standing out, getting ahead, and achieving greatness in the modern world. Communication is no longer a ‘soft’ skill―it is the human edge that will make you unstoppable, irresistible, and irreplaceable―earning you that perfect rating, that fifth star.”

Why you should read it: Carmine Gallo, the author of  Talk Like TED  (another great communication read), turns to Aristotle’s three-part formula for persuasion, to which he says all great communicators from the founding fathers to today’s most successful business leaders adhere: ethos (credibility), logos (logic), and pathos (emotion). He also brings in neuroscientists, economists, historians, billionaires, and business leaders of companies like Google, Nike, and Airbnb to show illustrate just how it works.

[ What's coming next in enterprise IT?  Register now  for the free, two-part Red Hat Summit Virtual Experience. ]

Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

By Mark Goulston

business communication skills books

Book description (via Amazon): “Getting through to someone is a fine art, indeed, but a critical one nonetheless. Whether you are dealing with a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can’t break through emotional barricades and get your message thoroughly communicated and registered. Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston shares simple but powerful techniques readers can use to break through the stubborn and hardened outer layers of coworkers, friends, strangers, or even enemies.”

Why you should read it: How do you get people to listen? Psychiatrist and business coach Goulston offers tools and techniques for breaking down communication barriers whether dealing with “defiant executives, angry employees or self-destructing management teams.” Goulston brings his experience in training hostage negotiators to bear offering instruction on how to build empathy, de-escalate conflict, and get buy-in.

We Need to Talk: How to Have Conversations That Matter

By Celeste Headlee

business communication skills books

Book description (via Amazon): “Today most of us communicate from behind electronic screens, and studies show that Americans feel less connected and more divided than ever before. The blame for some of this disconnect can be attributed to our political landscape, but the erosion of our conversational skills as a society lies with us as individuals.

And the only way forward, says Celeste Headlee, is to start talking to each other. In ‘We Need to Talk,’ she outlines the strategies that have made her a better conversationalist – and offers simple tools that can improve anyone’s communication.“

[ Learn the non-negotiable skills, technologies, and processes CIOs are leaning on to build resilience and agility in this HBR Analytic Services report:  Pillars of resilient digital transformation: How CIOs are driving organizational agility . ]

Why you should read it: Public radio host Headlee has had plenty of difficult conversations – often live and on their air. Here, she shares a number of her best tips for true engagement with other humans in even the most contentious or uncomfortable situations, such as checking your bias at the door, hiding your phone, avoiding multitasking, being ready to learn, and never repeating yourself.

Power Questions: Build Relationships, Win New Business, and Influence Others

By Andrew Sobel and Jerold Panas

business communication skills books

Book description (via Amazon): “Skillfully redefine problems. Make an immediate connection with anyone. Rapidly determine if a client is ready to buy. Access the deepest dreams of others. ‘Power Questions’ sets out a series of strategic questions that will help you win new business and dramatically deepen your professional and personal relationships. The book showcases thirty-five riveting, real conversations with CEOs, billionaires, clients, colleagues, and friends. Each story illustrates the extraordinary power and impact of a thought-provoking, incisive power question.“

Why you should read it: A powerful question, the authors argue, can transform any conversation. It can even make the difference between great success and failure, as they illustrate with the example of how Steve Jobs’s single motivating question led to breakthroughs in the development of the Mac. In another example, an unasked question cost a major company a huge project bid. Sobel and Panas serve up 337 “essential questions” matched to 35 common business-related situations, whether you’re seeking to refocus a meeting or understand someone else’s goals and motivations.

business communication skills books

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Business Communication for Success

(39 reviews)

business communication skills books

Copyright Year: 2015

ISBN 13: 9781946135056

Publisher: University of Minnesota Libraries Publishing

Language: English

Formats Available

Conditions of use.

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business communication skills books

Reviewed by April Schofield, Senior Lecturer and Director, Metropolitan State University of Denver on 7/15/22

This is a very comprehensive textbook and includes over 600 pages of content. It includes the necessary components to help students communicate effectively in business environments. read more

Comprehensiveness rating: 5 see less

This is a very comprehensive textbook and includes over 600 pages of content. It includes the necessary components to help students communicate effectively in business environments.

Content Accuracy rating: 4

The included content is very accurate. There are some areas that need updating to reflect the current business environment.

Relevance/Longevity rating: 3

Since the book was published in 2015, newer concepts are not addressed. For example, how to communicate effectively in virtual meetings or via social channels. The nature of how we communicate has significantly changed since 2015 so any business communication textbook that is older will have similar shortfalls. I do believe this content could be added in standalone sections or chapters.

Clarity rating: 5

The book is conversational and engaging. It is appropriate for an introductory level class and for students from various majors. I think all students could benefit from the communication concepts outlined in this book, not strictly business students.

Consistency rating: 5

The format and writing style are consistent throughout the entire book.

Modularity rating: 5

The book is easily broken up into smaller reading sections. I appreciated the questions to start each chapter, the reviews of important concepts, and the exercises at the end of each chapter. These could be used as classroom conversations, homework assignments, etc.

Organization/Structure/Flow rating: 5

The early chapters are foundational (why communication is important, the science of language and communication), followed by "how to" chapters. The table of contents provides a robust overview of topics, beyond chapter titles.

Interface rating: 5

There are multiple formats available, including PDF, ebook, online, XML, and ODF. I reviewed both the PDF and ebook versions. The various sections in the table of contents are hyperlinked. I found both formats easy to navigate and did not experience any issues.

Grammatical Errors rating: 5

The book is well-written and I did not notice grammatical errors. This is very important for a book focused on communication!

Cultural Relevance rating: 5

Intercultural and international communication is addressed throughout the book and an entire chapter is devoted to the topic.

Reviewed by Heather Leigh Maher, Adjunct Professor, City Colleges of Chicago on 5/31/22

While the book covers many essential topics in detail, others are less updated than is optimal and yet others are intermingled with other chapter headings, making them harder to find than I am used to in this type of textbook (such as more basic... read more

Comprehensiveness rating: 4 see less

While the book covers many essential topics in detail, others are less updated than is optimal and yet others are intermingled with other chapter headings, making them harder to find than I am used to in this type of textbook (such as more basic but important principles, such as audience analysis, which is scattered throughout several other chapters beyond the one titled as containing such information). Some ideas are basic, which is great to cover survey and more advanced courses, but I have a feeling I'd be having students read selections from several chapters for several topics I'm used to having more consolidated. While the table of contents is hyperlinked in the online and PDF versions, there is no index, which makes it tedious to identify every location relevant to a topic without extreme front-loading in course planning. Despite this, if it had more information on electronic elements that have changed the business landscape in the past 10 years or so, it might be worth doing the work--and maybe even supplementing missing items.

Content Accuracy rating: 5

It is accurate, but missing definitions for some jargon that may be hard for brand new business students, while including others when they probably aren't necessary. It seems to be biased only in that it seems to have a very specific student audience in mind, but I cannot for the life of me imagine actually meeting a student with that exact blend of needed and unneeded knowledge in one of my classes. Again, good if you like to customize your reading selections a great deal, but not as great if you're looking for a single text to fill the majority of your course content with only a smaller percentage of supplements from other sources.

Relevance/Longevity rating: 2

The book is already missing any significant content on how technology has massively changed business communication in the past 10 years, and while it mentions it indirectly (basically saying "it's affecting things") in several places, without at least one chapter dedicated to those changes, it seems both incomplete and very hard to update and revise.

Clarity rating: 4

Some jargon isn't given enough context to be clear for the range of learning levels the book attempts to cover (by my assessment), but the prose, while very heavy (minimal application of actual business writing principles in terms of white space and using visuals), is clear and well-edited.

Consistency rating: 2

The writing is consistent, but the level of assumed pre-existing knowledge is not consistent from chapter section to chapter section, or across chapters (some are much more consistent than others). The organizational structure is the weakest element of the book, as I mentioned with overlapping concepts discussed in multiple chapters that are not labeled in ways that would lead a reader--much less a student--to expect to find certain pieces of information in them.

Modularity rating: 2

As mentioned, there's overlap across chapters on topics, but not information, so you really need the whole thing. It's loosely organized into "Business Communication", "Business Writing", "Business Presentations", a bit on rhetoric, and then what feels like the author felt was "left over" in that they are important topics that didn't fit into the original outline? Maybe in a revision? I can only speculate. It also is quite prose-heavy without bread for illustrative graphics, which are always better received at the undergraduate level.

Organization/Structure/Flow rating: 1

One of my comments on "Modularity" is really the core commentary for me on this category, as the structure and organization looked excellent in the chapter titles, but the content proved they were a bit unfocused and, in some cases, misleading as relevant ideas were discussed in completely different sections: "...there's overlap across chapters on topics, but not information, so you really need the whole thing. It's loosely organized into "Business Communication", "Business Writing", "Business Presentations", a bit on rhetoric, and then what feels like the author felt was "left over" in that they are important topics that didn't fit into the original outline? Maybe in a revision? I can only speculate."

Interface rating: 4

The table of contents for the electronic PDF and the online version is all hyperlinked, which is great. The drop-down menus listing sub-sections in the chapters in the online version, is a bit clunky and unintuitive.

Well-edited.

Cultural Relevance rating: 2

All inter- and intra-cultural information in smushed into one of the chapters that feels like an afterthought or revision chapter added later. There is no integration of global business communication in any regular manner throughout the text, and exercises (which are weak in general) are very monocultural. It reads like a textbook for upper-middle class white students, written by one just a generation older. This is definitely an area where you'd need to go find another, *much* more detailed and specific source, especially for examples and possible homework exercises or group activities to put into action.

In general, I feel that this book is dated--not as much in content (but technology and non-American business knowledge and potential issues absolutely need a major addition with details and specific information), but in what it appears to emphasize. Perhaps the author was teaching several levels of skill across various classes and wanted one book that they could pick appropriate sections for all of them, or even just to save students even more money, but it reads as poorly organized and needing a major editorial structural overhaul (although I don't think modern editors even do that much work with authors any more). If you are willing to read the entire book, pretty much make your own index for how you want to organize your class, and don't mind supplementing close to half of your readings with outside sources, it could be extremely useful. However, you will definitely need to find the cultural and technological information elsewhere. I have survey-level students who have offered more specific and detailed information on both areas, but I do teach at an extremely diverse college system with many 1st, 1.5, and 2nd generation immigrants, as well as international students, which are excellent resources themselves in these areas.

Reviewed by Jessica Rick, Assistant Professor of Communication Studies, University of Southern Indiana on 5/20/22

This book is a comprehensive look at business and professional communication. It covers almost everything I would cover in my business and professional communication class. I really like the chapter on intercultural and international business... read more

This book is a comprehensive look at business and professional communication. It covers almost everything I would cover in my business and professional communication class. I really like the chapter on intercultural and international business practices as those are two areas often not included in other books.

This book is accurate.

Relevance/Longevity rating: 4

I didn't find many errors, but the definitions and models of communication are outdated. I believe the author could have found more recent definitions, models, and conceptions of communication. I also would have liked to see more of a discussion of organizational communication concepts in business communication.

Students were able to read and understand the book and its contents.

The book uses consistent terms and structure throughout. Previous chapters provide a good scaffolding for later chapters.

Modularity rating: 4

This book is almost too comprehensive that it is hard to navigate. But I do like that I can mix and match different parts of the book to fit my schedule and class content.

Students were able to follow the organization of the book. The numbering system makes it easy for students to find what to read for each class period.

No issues with the interface of the textbook.

No issues with the grammar.

Cultural Relevance rating: 4

Some of the examples could be updated to reflect a more nuanced understanding of a variety of perspectives. But overall, I was pleased with the cultural contexts discussed.

Reviewed by Susan Lantz, Teaching Associate Professor, West Virginia University on 4/25/22

The book is comprehensive. It definitely covers the basics. It covers areas of writing that I might not use for more advanced college writers, but would be absolutely vital for beginning college writers. read more

The book is comprehensive. It definitely covers the basics. It covers areas of writing that I might not use for more advanced college writers, but would be absolutely vital for beginning college writers.

The content was accurate. (Except for the page about web-search engines. . . which was outdated.)

For the most part, the authors/editors did a good job of avoiding language or references that were dated. They might want to revisit the page that lists "Some Examples of Internet Search Sites." They listed "Alta Vista" for example. . . which has since been taken over by Yahoo. They also list sites like dogpile, webcrawler, and The Encyclopedia Britannica. This information was pretty cutting edge in 2002, but times have changed.

The material was well-written, clear, and concise.

The text was internally consistent and easy to navigate. (This might change, though, according to formatting. I found the PDF easy to use, though.)

I was pleasantly pleased at how easy to the text was to read, divide, and excerpt.

The text was organized quite nicely. It was easy for me to find what I was looking for, and it followed a logical progression.

Navigation was no problem.

Grammar was fine. It was not (thankfully) overwritten.

I was very pleased to note that the text chose to discuss sensitive cultural issues in a very elegant manner.

Here's the thing about communication: The rules don't change much. Business Communication is all about getting the right information to the right person at the right time. What does change, is the technology we use to make it happen. It is nearly impossible to publish anything current that covers everything one needs to to about current methods of communicating using technology. The information is too "bleeding edge" and changes so quickly, that it would be out-dated almost immediately. The thing that this book does (and does very well) is stick to the basic rules of communication that don't change (with the exception of the search engine page.) Nearly every other section of the book sticks very firmly to the information that students need to know that does not change on a regular basis. The information about social media/videos/tiktok/instagram/facebook/YouTube/thenextbigthing is easily imporable from the web. This division makes it almost the perfect open educational resource.

Reviewed by Christina Wooten, Business Technology Faculty, Rogue Community College on 1/3/22

The material covered in the text is comprehensive as expected from a Business Communications text. Basics of Communication, Message, Audience, Writing, Types of Delivery, as well as three sections on different styles of presentation are included.... read more

Comprehensiveness rating: 3 see less

The material covered in the text is comprehensive as expected from a Business Communications text. Basics of Communication, Message, Audience, Writing, Types of Delivery, as well as three sections on different styles of presentation are included. This text does not have an index or glossary. The table of contents is thorough with chapter and section headings linked for easy navigation.

The text accurately portrays the topics covered. It appears to be overall an unbiased text. The content is, overall, error-free.

Overall, the text is up-to-date with technical information. There are some cultural points that may become outdated quickly (or could feel alienating to some students). For example, in "Demographic Traits" on page 86, there is a heavy focus on male/female as an example of a demographic trait. However, later in the same chapter, a lengthy discussion on "mutuality and non-judgmental-ism" ensues. Chapter 9 covers "up-to-date" communication methods used in the business arena very well. These include text, email, netiquette, memos, letters, proposals, reports, resume, and sales messages. Chapter 18 covers Intercultural Communication. My concern with this section is the references used are from 1958 and 2005. I feel strongly that there are more recent examples of references that could be used.

Clarity rating: 3

The text is written clearly with many bold faced words. There is no glossary or side-bar definitions, so the student would need to be informed to look the words up in a different dictionary.

The book is consistent in terminology, ideology, and framework throughout. The flow would be easy for a student to follow through a course.

The text is laid out in such a way that reading assignments could easily be created. Also, the text is broken up with exercises and images (most of which are relevant, clear, and correctly cited.) While some sections of the text do not have images, the blocks of text are broken up into nice sized sections with headings.

One change I would make if I were to use this text would be as follows: Chapter 18: Intercultural and International Business Communication is the next to last chapter in the book. I would place this far earlier (around the section where Sender/Receiver and Audience are discussed). This was the only place in the text where the material appeared (or felt) "out of order" for overall flow.

The links provided in the chapters and in the additional resources all work accurately. Images are clear and mostly related to text. There are two images that could be changed to a better image (one is the iceberg in Figure 3.4 the second is a clip art type image in Figure 9.6 which looks strangely out of place.

I did not notice any glaring grammar issues or errors.

I did not notice any examples that could be exclusive other than the gender example previously mentioned. There are several images which appear culturally inclusive.

The exercises though out the book (questions) are excellent starter questions for online discussion forums. The "Additional Resources" links at the conclusion of each chapter are excellent and offer the student (and instructor) many additional resources for class. There is no glossary or index for this text.

Reviewed by Steven Bookman, Adjunct Assistant Professor, Pace University on 6/23/21

The text covers all areas in addition to topics (e.g., ) not always covered. However, I wish some topics have more coverage (i.e., business modalities) while others have less. Overall, the this text is good for an introductory business writing... read more

The text covers all areas in addition to topics (e.g., ) not always covered. However, I wish some topics have more coverage (i.e., business modalities) while others have less. Overall, the this text is good for an introductory business writing course.

Content is accurate, error-free and unbiased.

The content is up-to-date. However, I wish the book was updated, so that it includes social media. Having said this, necessary updates would relatively easy and straightforward to implement. I had to bring in my own examples and case studies from other sources to supplement the text.

The author writes this text in a lucid, accessible prose, and provides adequate context for any jargon/technical terminology used.

The text is internally consistent in terms of terminology and framework.

The text is easily and readily divisible into smaller reading sections that can be assigned at different points within the course (i.e., enormous blocks of text without subheadings should be avoided).

The topics in the text are presented in a logical, clear fashion.

The text is free of significant interface issues, including navigation problems, distortion of images/charts, and any other display features that may distract or confuse the reader. There are a few options to read the book as well.

The text contains no grammatical errors.

The text is not culturally insensitive or offensive in any way although there could be some text with diversity, as this is a big issue these days. In the book's defense, it can easily be updated since it was written in 2015.

Reviewed by Karen Gaines, Associate Professor, Kansas City Kansas Community College on 5/7/21

The book is pretty thorough with the topics that are covered. In fact, there are topics in the presentation sections that are not normally covered in the business communications textbooks that I currently use. The order in which the subjects are... read more

The book is pretty thorough with the topics that are covered. In fact, there are topics in the presentation sections that are not normally covered in the business communications textbooks that I currently use. The order in which the subjects are presented is different than what I have been used to, and wanted to know if there was a particular reason for some of the ordering of subject matter.

Information is accurate and free of errors and bias.

Relevance/Longevity rating: 5

The information is relevant and timely. However, there should be more focus on virtual meetings, etiquette, how to productively run them, etc. and how to better engage others as there is less in-person interaction.

It was written in a clear and concise manner. The narrative was conversational and engaging.

Found the writing to be consistent throughout the book.

This book was easy to get to the specific information within each chapter with the use of subsections. Though there were some sections where they were text heavy, the use of the headings helped to break up the information into more visually appealing and practical hunks of information.

Organization/Structure/Flow rating: 4

It is easy to follow, but I am more used to having examples of writing styles (routine, persuasive, negative) grouped together earlier in the book.

This was an easy to navigate the book.

I did not see any grammatical errors.

The text is inclusive in its depiction of different groups of people.

Are there instructor resources available such as PowerPoints, more in-depth assignments, videos, and tests?

Reviewed by Terianne Brown, Lecturer, Hawaii Community College on 4/20/21

This is a thorough book but could benefit from certain chapters being expanded and others being condensed. read more

This is a thorough book but could benefit from certain chapters being expanded and others being condensed.

There are no issues with bias and no errors are evident.

There are a few references to outdated social media platforms, however, the text can be easily updated without taking away from the message of the contents.

The book uses appropriate language suitable for all readers.

The book has a consistent format. Headings and subheadings are standardized, as well as key terms being bolded.

The book can benefit by expanding the sections in Chapter 9 into individual chapters.

The book is well-organized and is easily followed.

Multiple interfaces are available and no immediate issues are evident. It was easy to Zoom into images in the online and digital pdf versions of the book.

There are no evident grammatical errors.

There are no direct references to specific races. The text does refer to race as something to consider in business communication but contains nothing culturally insensitive or offensive.

This is a well-written text that is well-suited for an Introductory to Business Communication course. The book could be improved by including more images and/or infographics to make it more interesting and less text-heavy.

Reviewed by Sharon McDermot, Business Adjunct, Northern Essex Community College on 3/18/21

The book is very comprehensive but I wish there were more coverage of business writing in different modalities. They do touch on texting and email but I think there needs to be more information on those subjects. The book does discuss business... read more

The book is very comprehensive but I wish there were more coverage of business writing in different modalities. They do touch on texting and email but I think there needs to be more information on those subjects. The book does discuss business presentations and audiences which is great. I would also like to see more real life exercises to use with students.

I did not see any inaccuracy.

This book was written in 2015. Many things have changed in business communication. I would like to see it updated to include the use of social media in business and how important that can be to the success of a business.

The book had good clarity.

The text was consistent with terminology and framework.

The text is easily broken up into smaller assignments and chapters.

The book can easily be arranged to prepare for a class using progression.

I did not see any interface issues nor did I have any problems with it.

The book does have chapters on intercultural communication which is great. I have been looking for that in an OER textbook.

If this book were revised to a more current date and included the social media aspect of business communication, I think it would be very useful. It does contain a lot of good information.

Reviewed by Dee Fretwell, Associate Professor, Southern Oregon University on 1/5/21

The subject is well covered for the introduction to Business Communication, with a gap in addressing very specific etiquette around professional communication via digital formats, such as emails, project management software, etc. until mid-way... read more

The subject is well covered for the introduction to Business Communication, with a gap in addressing very specific etiquette around professional communication via digital formats, such as emails, project management software, etc. until mid-way through the book.

Quite on point! I was impressed with the direct nature of the content and the broad audience types the curriculum was trying to reach.

Nicely written for readers of all ages from many backgrounds.

Clean, concise and grammatically on point.

Consistency rating: 4

I noted no inconsistencies.

Chapters were broken up nicely with graphics and such, allowing the reader to not fatigue as quickly as they might otherwise.

Pretty well done, with a request to begin examples of proper business writings earlier in the chapters.

Easy, clean and totally relevant.

Seemed appropriate to me!

Well done! Will likely use next term!!

Reviewed by Katherine Hatzis, Senior Lecturer II, University of Massachusetts Boston on 6/27/20

The book covers everything that one would want to teach in a business communication course. read more

The book covers everything that one would want to teach in a business communication course.

As far as I could tell the book is accurate and free of error and biases.

The book is up to date and it can be easily updated in the future.

The writing is clear and it does not use difficult language so this text would be appropriate for ESL or International business students as well.

I enjoyed the fact that the book used the same format throughout. It started with learning objectives and ended with takeaways and exercises.

The text was well divided into smaller sections which can help when assigning reading homework.

The book was well organized and straightforward. I like that it has a table of contents which helps with reading through the material.

The book's interface was fine. I just wished it was linked at the bottom of the page rather than having to constantly to go back to the main menu to go be able to move and read the next section or chapter. I had to keep going back to the main menu when I wanted to go to the next section of the same chapter. I think it would have been easier if it had a link at the end of the section that connected the next section.

I did not notice any grammar errors.

The book appears to be culturally neutral.

Overall it is a good general Business Communication textbook and it has a lot to offer. This is a textbook that I am going to incorporate into my courses. The only thing that I didn't like was navigating through the textbook.

Reviewed by Kathleen Berry, Adjunct Professor, Massasoit Community College on 6/23/20

The text covers all areas of the subject appropriately. read more

The text covers all areas of the subject appropriately.

I found very few typos. The information was clearly unbiased.

Although the book was updated last year, I think it could use a little updating in both photos and information.

Any jargon that may have been used was explained thoroughly.

The information is consistent. However, it is duplicated in many chapters.

Most of the book is strictly text with limited images.

The book is organized in a clear fashion. However, when I used it, I did teach out of order.

The text does not indicate any interface issues.

I did not find any grammatical errors.

I did not find any culturally offensive material.

I would have liked to see more information about diversity and inclusion in the textbook. The pre- and post- exercises in each chapter were beneficial. Students would have preferred a way to annotate the textbook when reading it.

Reviewed by Alison Schirone, Adjunct Faculty, Roxbury Community College on 6/4/20

I used this book for a recently business communications course. Generally speaking, the book had all the requisite basics of business communications. I added a few modules to address today's social mediums in more detail. A great free text,... read more

I used this book for a recently business communications course. Generally speaking, the book had all the requisite basics of business communications. I added a few modules to address today's social mediums in more detail. A great free text, would have loved to have some supporting materials; test modules, ppt slides.

Highly accurate, may be due for an update soon, just to bring things more current to how today's business communicators operate.

I studied business communications many moons ago. Some aspects of it have not changed since then; but we do have more social business communications mediums. The book can easily adapt to incorporation of more social communications mediums.

Appropriate for first year and beyond college students and community college students and/or management trainees.

Loved the questions prior to the start of the chapters; I often used them for class discussions and prompts. Good review of important aspects of each chapter. Good homework assignment ideas.

I mostly covered the chapters in order. Some I put more emphasis on; others I slid through speedily. For example, I did not spend as much time on International Business Communications.

Foundation chapters first; easy to apply those concepts to all other chapters that follow. I integrated some of the more current business communications tools like Linked In, resume building, and more in the writing sections. I had students who were preparing for the workplace so it was a practical diversion from the text.

Interface rating: 3

There were some useful bits that I wanted to use as handouts but the copying of those items were a bit fussy. Perhaps consider a collection of handouts/electronic worksheets?

I did not notice grammatical errors.

Ethnicity/race neutral. We had a great collection of people from diverse backgrounds in my course when I used this book, so we were able to apply some of the cultural communications ideas into discussion and assignment. I do think that perhaps some of the aspects of diversity could be updated to better reflect today's issues and people.

I did enjoy using it. I would have liked to see more updated business communications methods in use today, especially social mediums. I would have liked to see a workbook or case to be worked throughout the term. Slides would have been a plus! Overall, I enjoyed using it and it was my first OER text.

Reviewed by Adam Falik, Assistant Professor, SUNO on 4/27/20

The greatest asset of this book (and occasionally its weakness) is its attempt to be all encompassing. It definitely seeks comprehensiveness, to introduce a complete spectrum of business communication methodology. This is often effective. The... read more

The greatest asset of this book (and occasionally its weakness) is its attempt to be all encompassing. It definitely seeks comprehensiveness, to introduce a complete spectrum of business communication methodology. This is often effective. The book begins linguistically, introducing concepts of language and communication, shifts to audience and tone before touching upon actual writing. The move to presentation and group dynamics is in keeping with the wide-spectrum the book covers. Sometimes, though, this attempt at comprehensiveness results in the book being dilettantish. I am interested in this book as a textbook for a class in Professional and Technical Writing. My review should be seen through that lens.

Content is accurate enough, though sometimes thin. In Chapter 9: Business Writing in Action, for instance: What is provided is accurate, just somewhat inadequate. 9.2 covers Memos and Letters, but there are many types of business memos/letters. A more thorough exploration per section (instead of, for example, Section 6.3 Making an Argument then much later Section 17.2 Delivering a Negative News Message) would have been welcome. Again, the content is accurate, but it is necessary to hop, skip and jump around to make use of this book. Also, there is a serious lack of examples in this book. Show us some actual business letters, reports, etc. This is a serious deficiency.

This book needs updating to more thoroughly address evolutions in technologies. Business communications are (obviously) more digital than ever. It would be a service for this book to reflect more current communications, including how social media plays in the contemporary cultural and business landscape. As I write this review from the midst of the Covid-19 pandemic, Zoom and Skype meetings reign. Let’s see an exploration of these types of presentation environments.

The writing of this book is clear and accessible. There are, in fact, gems of writing to be found throughout. Section 4.4 Style in Written Communication, for instance. Here concepts of communication are clearly articulated enough to additionally demonstrate how writing inaccuracies leads to business miscommunications.

The book is consistent in its style, framework, and the rhythms of its language. It does, occasionally, repeat itself. Section 6.3 Making an Argument repeats itself (not just in ideas, but in complete pages) in Chapter 14.

There is a dependable structural modularity. A student can expect not only a clear, steady framework of Objectives, Takeaways and Exercises, but, most valuably, thorough chapter Reference sections.

Organization/Structure/Flow rating: 3

This is one of my chief issues with this book (besides the lack of practical workplace examples). The book is big and exploratory, but will require (for my purposes) a great deal of jumping around to make use of. I do not love its organization. Though it does build logically, many of its integral concepts are scattered throughout the book’s many chapters. The lack of index also weighs heavily.

Because this book requires a great deal of jumping around, I wish the interface was a little friendlier, more convenient. Internal, conceptual links would have been welcome. As certain ideas are linked (to inform, to persuade), internal links would have been appreciated. I often find myself having to scroll back to Contents.

This is a well-written and clear book without major grammatical issues.

Much like its technological relevancy, our culture shifts too quickly to give this book the highest marks. Though Chapter 18: Intercultural and International Business Communications is welcome, it does not address the truly identity-charged workplace atmosphere.

I will give this book a try for a Professional Writing class. I am curious to see what students make of it. I find it too expansive, its attempt to be all-encompassing creating qualitative and theoretical deficiencies, and its lack of actual workplace examples a serious deficit, but it does make easy access to core principles in accessible language. A final (negative) comment: The Exercises are often laughable. Their vagueness is connected to the book’s overall lack of practical workplace examples. If the student cannot see an example of how an actual business letter (for instance) is written, how can the book offer practical exercises that can be visualized? Though the book covers a great deal, an instructor had better be prepared to provide their own examples.

Reviewed by Megan Fitzmaurice, Adjunct Assistant Professor, University of Texas at Arlington on 4/22/20

This textbook address written, oral, nonverbal and interpersonal communication at large. Many business communication textbooks focus solely on written and oral communication, so including these other dimensions brings an important nuance to this... read more

This textbook address written, oral, nonverbal and interpersonal communication at large. Many business communication textbooks focus solely on written and oral communication, so including these other dimensions brings an important nuance to this subject. It also includes the foundational chapters for some of the most common business communication assignments: writing preparation, composition, and revision, business, delivering negative news, team communication, business presentations, etc.

Note: no index or glossary is provided.

Overall, I found no major inaccuracies in the book’s content. Chapter 2’s discussion about the parts of a message though is quite confusing – it is hard to discern what type of messages it is referring to. At some points in the section it seems like they are discussing formal written communication and speeches, while at other times any general kind of message. It isn’t well connected to the rest of the chapter and the explanation is not thorough enough. In general, I think this chapter could better connect fundamental theories about language to the business sphere specifically.

Like any textbook, incorporating technological advancements is a double-edged sword. Ignoring it is foolish, but discussion surrounding specific technologies is often obsolete by the time the book is published. I thought they did a great job not making and part of the text centered on specific technologies, but focused on timeless business communication principles. This should keep the book up to date for sometime.

Some of the included discussion questions are a little outdated. While the content in this textbook is really strong, the included learning exercises and discussion prompts are less helpful. For example, chapter 2 begins with a vocab-matching exercise that includes words such as “phat,” “ player,” “hooptie,” etc.

The language used in this textbook is very accessible for undergraduate students from a wide range of academic backgrounds. It does not assume a student has taken a communication course before, so I think it would work for a general education course. It also ties in theories and vocabulary from many subsets of communication (rhetoric, organizational communication, interpersonal communication, etc.) so it could also be a good choice for classes directed at communication majors.

The chapters are all organized in parallel structure and engage the same terminology. Specifically, chapters 4-7 build on each other and provide a consistent vocabulary and framework through which to teach writing as a process, not a product.

Chapters 1-15 could easily be grouped into three modules: Introduction to Communication, Writing in Business Settings, and Speaking in Business Settings. Chapters 16-19 are a little bit of a grab-bag with regard to their topics. I would think Chapter 17: Negative News and Crisis Communication would be better placed after Chapter 14: Presentations to Persuade. I think having overarching modules would help learners better understand the skills and objectives to be learned through the textbook. Within each chapter though are very distinct sub-sections that do help with modularity, allowing you to easily break up a chapter's reading over the course of a week.

Chapters are well structured. Each one begins with a brief introduction, and then is followed by several subsections. Each subsection starts with clear learning objectives, followed by the main content, key takeaways, and then learning exercises. While acquiring images is a challenge for all open-source textbooks, this one seems particularly text heavy. More charts and diagrams would help with readability.

I read through the book using both a PDF on a computer screen. The text was clear and easy to read. One thing that would be helpful would be including page numbers with the internal hyperlinks – the PDF did not allow me to just click on the blue links that would take the reader to other parts of the textbook (i.e., “Note 2.1 “Introductory Exercises”).

Some charts and graphs are fuzzy, while others could be adjusted for better formatting. For example, the chart on pg. 60 has the last 1-2 letters of the word listed on the subsequent line for several entries. This same issue was not apparent when I looked through the chapter on UMN’s website, so it may be an issue limited to the PDF version of the book.

I was impressed that the hyperlinks to additional resources at the end of each chapter were still active. The book does provide a good number of articles and websites at the end of each chapter for review.

Very small issue, but the references at the end of the chapters need to be reformatted with a hanging indent and consistent margins. Otherwise, I found no glaring grammatical errors or typos.

The book does do a really good job of incorporating a diverse range of experiences and perspectives. The authors have successfully worked to provide a global perspective on business communication. Rather than just incorporating snippets or vignettes in a couple chapters, they actually have a whole chapter dedicated to intercultural and international communication. Moreover, diversity is not just conceived of in racial or ethnic terms, but the authors make sure to incorporate identity topics related to gender, sexuality, age, and disability as well.

Overall, I would definitely consider using this textbook in my Professional and Technical Communication course. The textbook covers all major aspects of business communication – writing, speaking, and team communication, in addition to other important elements like interpersonal communication and nonverbal communication. The book is accessible for an undergraduate audience and uses engaging and relatable examples throughout the text. Each chapter is well organized with distinct subsections which would give the instructor flexibility in how they wanted to assign the text. The drawbacks to using this text include a lack of supplemental teaching resources, minimal graphics in the text, and lackluster chapter exercises. Given students’ preference to learn through group interaction and discussion anyways, these are drawbacks easily made up for in the classroom.

Reviewed by Amanda Carpenter, Associate Professor, John Tyler Community College on 3/30/20

This text was exceptionally well written and very comprehensive. The author was very eloquent in the way that they explained the content. The text covered critical topics for business communication. The book includes learning resources and... read more

This text was exceptionally well written and very comprehensive. The author was very eloquent in the way that they explained the content. The text covered critical topics for business communication. The book includes learning resources and activities included. An index or glossary would have been beneficial to the reader.

The text was timely and accurately overviewed of jobs in communication as well as an overview of business norms.

The content of the text is still relevant today. The text could benefit from a section related to social media usage for businesses. The digital age requires this for those in business communications.

The book was well-written and concise. I was unable to get the search option to work on my Kindle.

I found no inconsistencies in the textbook.

This text is easy to sort into modules for course instruction. I could use the groupings of this text in my course.

Overall, the text was well organized and flowed well.

I had issues using the search option within Kindle with this text. It would be great if that function could be enabled.

Grammatical Errors rating: 4

The text was well written, and I found no grammatical errors.

The text is culturally relevant and would be very useful in business communication courses.

This text is an excellent resource for communications instructors.

Reviewed by Miriam Gershow, Senior Instructor II, University of Oregon on 6/6/19

Covers a broad array of business communication topics, from foundations of language, audience and rhetoric to common types of written and verbal business communications. read more

Covers a broad array of business communication topics, from foundations of language, audience and rhetoric to common types of written and verbal business communications.

Does an accurate job describing norms and responsibilities for different types of business communication tasks.

The real challenge is to stay up to date with technology. References to MySpace and parenthetical explanations of terms such as LOL date the information.

The prose is accessible and clear. Many of the Learning Objectives and Key Takeaways suggest an introductory-level rather than upper-level course.

The framework is clear and consistent throughout.

In considering this text for a Business Writing course, there are clearly chapters and sections that can be parted out for that purpose alone.

As with the consistency, the organization of material is intuitive, clear, and a strength of this text.

I read this book on two different devices, and the interface was clear on both.

No notable errors.

I was glad to see that inter- and intra-cultural communication was addressed throughout the book, not relegated only to the second-to-last chapter.

Reviewed by Shawn Gilmore, Senior Lecturer, University of Illinois at Urbana-Champaign on 5/14/19

The text descriptively covers nearly all the requisite topics and subtopics under the banner "business communication," as well as a number of related rhetorical and conceptual approaches that are fairly typical in the field. The text is divided... read more

The text descriptively covers nearly all the requisite topics and subtopics under the banner "business communication," as well as a number of related rhetorical and conceptual approaches that are fairly typical in the field. The text is divided into fairly compartmentalized chapters, which could be selectively assigned, but this leads to some issues of repetition across the full book, as well as some difficulty finding specific material. The text does not contain an index, though the table of contents is good, and the full text is searchable.

Most of the descriptive material is quite good, succinct, and explanatory, making it pretty easy to follow. The prose is fairly conversational, which makes some of it dated (slang from the mid-2000s, for example), but allows for the conceptual and practical material to shine. Most of the content appears clear and accurate, if sometimes selective.

Some aspects of the text are dated by their cultural and technological references--this is a perennial issue for texts that describe how to use specific software, document types and methods, etc. None of these passages seemed debilitating, and could likely be avoided by assigning chapters or sections selectively across the text.

The text is clearly written throughout, relying on a few pages of prose per section, which are well-segmented, and followed by "key takeaway" boxes and exercises. Jargon is used selectively and well-explained.

The text is presented in a consistent fashion, but varies in terms of depth and type. The sections on business communication and approaches are clearest and most consistent. Those on rhetorical approaches and issues vary from rhetorical theory to interpersonal analysis and considerations, which makes them feel a bit more scattered.

The text is quite modular, and selections or chapters could easily be grouped for different teaching purposes/approaches.

The text takes nearly a hundred pages to really get to writing and communication specifics, and it is not entirely clear why some (of the 19) chapters appear where they do. This might be to allow individual instructors a good deal of flexibility, but it also might leave some a bit at sea.

This might be the text's weakest point. The text is well-formatted and presented, but it is a lot of repetitive-looking material, with little breaking up the few formatting and interface choices that have been made. This is alleviated in other texts by the inclusion of example documents--which are very rare here--or by varying page layouts. Students and instructors alike might find it hard to parse some of the more visually-similar passages, though there are some tables and images periodically that help.

There were no significant or glaring grammatical issues.

Efforts seem to have been made to include a variety of cultural inclusion as appropriate. However, this text might need more framing for students for whom English is not their primary language, or who have been educated in other systems/backgrounds.

This is an easy text to recommend for more experienced instructors, as they may have assignments, exercises, and example documents already at hand. However, glaringly, this textbook doesn't quite have enough material to be as comprehensive as I would have liked, though it does include exercises after each section. This may depend on the other course materials already in play, and the text would serve very well in most business writing courses, given the right conditions.

Reviewed by Bonnie Buchanan, Associate Professor, OhioLink on 3/28/19

From A to Z, the main communication topics and concepts are covered in this text. From the basics of the communications model to group work effectiveness, this book has the components to teach students important skills they will need in the... read more

From A to Z, the main communication topics and concepts are covered in this text. From the basics of the communications model to group work effectiveness, this book has the components to teach students important skills they will need in the business environment.

I was not able to find inaccurate information, based upon my background and ares of expertise. Information was accurate, supported and relevant to the subject.

Business communications, different speeches with different areas of focus and team work skills will always be relevant. Didn't see enough information on distance/telecommuting and communicating via video.

The text was written in a very straight-forward fashion and should be easily understood by most college students.

The activities and assignments found in each chapter are great and easy for students to quickly find. They are consistent among each chapter and offer relevant activities to reinforce learning. The text chapters were consistent in their layout, form and function.

Well-organized, easy to navigate and aligned with chapter objectives in a consistent fashion.

Topics are well-presented and done so in a logical format/layout. The topics/chapters flow nicely from one to the next.

I found all links working properly and all images used supported the subject and topics in the text.

Well-written, concise and succinct text. Free of major grammatical errors.

I did not find the text offensive or insensitive and found it to include a variety of examples so that no one group might feel excluded or offended.

I really enjoyed reviewing this text and think that countless students can benefit from the information and concepts it contains. From the basics, to targeted speech formats, all areas vital to good business communication skills are covered. I would have liked to have seen a formal proposal chapter, but overall, I would recommend this book for business programs and courses that want to engage students and teach them important skills vital to their success.

Reviewed by Cara Chang, Instructor, Leeward Community College on 2/10/19

This textbook was comprehensive in the sense that it covers broad concepts in communication and then narrows down specifically to business writing and oral communication. This semester, when I used part of this textbook for my business writing... read more

This textbook was comprehensive in the sense that it covers broad concepts in communication and then narrows down specifically to business writing and oral communication. This semester, when I used part of this textbook for my business writing class, I had to find and create more examples for my students to view and analyze. Though the content in this text is good, I wish more examples were given in this textbook.

Furthermore, though this textbook does explain how to write a resume, memo, letter, business proposal, and report, it does not include any information on how to improve writing style or mechanics. If my students needed help with grammar, they would need to consult other resources for this.

There wasn’t an index or glossary, but there was a Table of Contents, which made it easy to navigate.

This text was unbiased and free from error. It covered a range of topics in a consistent manner.

I do think the information in this text is relevant. However, I did wish there were sections on other types of business writing. In my classes, I had my students create a website and blog, which to me, are important parts of business writing. Chapter 9, which shows Business Writing in Action covers other parts of business writing, which I taught and assigned to my students, but I also told students that blogging and creating a website are also important parts of maintaining a business. In this digital age, more topics related to online writing is necessary. It would be an easy addition.

The text is written in lucid, accessible prose. It would be appropriate for many different audiences: a business writing class, an oral communication class, etc.

This text was consistent in terminology and framework.

When teaching with this text, I had an easy time breaking up information and chunking it into sections that made it easy for my students to digest. I was also able to breakup information and organize in a way that best fit the flow and schedule of my teaching. The Table of Contents/headings made it easy to see how the text is organized, so anyone who wants to jump around and customize their teaching is able to.

The structure of the text is presented in a logical and clear fashion. It begins by explaining what effective business communication is and then moves to identifying what effective business writing looks like. Next, the text explains how to write different forms of business writing, clarifies different presentation strategies, and explores group communication.

This book is easy to navigate with clear headings. There was no problems accessing the text and viewing the images.

I did not notice any grammatical errors.

Cultural Relevance rating: 3

The book is not insensitive or offensive to any cultures, but it does not have many references to various races, cultures, etc. Incorporating different examples could be especially important in the International and Intercultural Business Communication chapter.

The main page states that the textbook is available in multiple formats, but I was only able to access it as a Pressbook and as a PDF. I do feel that more images and media can be added.

Reviewed by Kara Wicklund, Instructor, Lead Instructional Designer, Bethel University on 11/13/18

This book covers almost of all the topics I need to cover in my Business Communication course. The index is clear and easy to navigate, and the chapters are clearly labeled. read more

This book covers almost of all the topics I need to cover in my Business Communication course. The index is clear and easy to navigate, and the chapters are clearly labeled.

This textbook is error-free and accurate. It handles informative text with clarity and analyzes communication problems by applying concepts, without leaning too much on a specific bias.

The content in this text is specific and clear, and it it up-to-date. It is general enough, however, that it should remain generally relevant for several years. Some sections discuss the use of written and/or electronic communication, noting the prevalence (in percentages) of these communication forms in certain settings. These details may change or become outdated over time, but the general topic will likely remain relevant.

The clarity of this text is one of its strongest features. New vocabulary works are typed in bold and defined as well as supported with examples and/or cases to illustrate their context. Paragraphs are well-structured and easy to read, and sentence flow is easy for readers.

The text adheres to the same structure throughout each chapter. Concepts are referred to and applied in consistent ways throughout the text.

Modularity is another great strength of this text. It is easy to assign chapters and sections out of order, avoid a section, or substitute a section for another resource due to the self-sufficiency of the sections. Sections generally begin, develop, and wrap up concepts clearly within each section so students don't need to rely on other chapters/sections in the text to further explain the topic.

While I did not utilize the sections in this book the way the chapters are organized, they do seem organized overall in a logical fashion. Within the chapters, the information is laid out in a clear manner. Typically the chapters begin with basic concepts and vocabulary and then proceed to application. In some chapters, there are cases for students to read about, as well. This progression seems very effective for readers.

This book is very easy to navigate. The chapters are easy to locate and the images and text display well on screens.

There were no grammatical errors in this text.

This text has a strong focus toward the end of the book on culture and communication. In addition to handing interpersonal communication dynamics, the book includes a chapter regarding Intercultural and International Business Communication. This chapter explores cultural characteristics of communication and how these characteristics impact communication, both personally and in the workplace.

Reviewed by George Boone, Visiting Assistant Professor, Augustana College on 11/13/18

Overall, the book covers a wide range of topics. However, it offers breadth over depth, which is fine for an introductory business communication course. It lacks an index section, however, so unless your students know how to search a PDF for... read more

Overall, the book covers a wide range of topics. However, it offers breadth over depth, which is fine for an introductory business communication course. It lacks an index section, however, so unless your students know how to search a PDF for information, they might run into trouble searching for specific information.

The book provided very accurate overviews of different theories and positions on communication.

The book had multiple examples, although some of the references might feel a bit dated for our students (ie. the Bush examples, for instance). However, the author could easily update the examples with more recent events.

The book was very clear and easy to understand.

The book has the strong ability to present multiple ideas relevant to business communication (and its underlying communication research) without getting lost in the theoretical differences that might go along with these different perspectives. Ultimately, those looking for a deeper theoretical look at the book will need to look elsewhere. More pragmatically oriented classes, however, will benefit from this instructional approach.

The book has nice chapter and section breakdowns with clear headings and effective demarcations.

The book needs a bit more explicit logic to chapter order. As a reader, I do not have a clear sense as to why chapters appear in a particular order. Perhaps overall chapter groups or headings might help resolve this issue.

The interface for the book has no issues that I noticed.

I did not notice any grammar issues.

I did not notice any particularly offensive texts or ideas.

Overall, the book provides a strong and pragmatic approach to communication in business and workplace contexts. I would gladly adopt it as a general text for a low-level 100 or 200 level course. Teachers looking for more in depth analysis of studies or more theory-driven analysis, however, might find the book lacking.

Reviewed by Jason Harper, Senior Lecturer and International Coordinator, Fort Hays State University on 11/12/18

The contents do offer instructors a comprehensive list of key writing areas that should be covered in a college writing class. For example, it includes topics like writing styles, active reading, writing a summary, and assessing writing situations... read more

The contents do offer instructors a comprehensive list of key writing areas that should be covered in a college writing class. For example, it includes topics like writing styles, active reading, writing a summary, and assessing writing situations to more practical areas like conventions, revision, and checklists. It also includes discussions on common challenges for multilingual and ESL writers from diverse backgrounds. Perhaps an instructor might see these as good guideposts, yet this reviewer believes that supplemental materials will be needed for a more in-depth and detailed coverage of these areas. Overall, the text is useful as a starting point for teaching to her/his strengths and contexts.

One of the outstanding strengths that this textbook offers is its lack of bias. The coverage given to the writing process and its practices is also particularly good -- something not often included in business communication-related texts.

Coverage of text messages, E-mail, and how social customs influence the ways we interact with each other in the online environment will not be difficult to update, as these norms and mores are changing by the minute. As these change, this textbook can still apply as strong beginning points for discussion in class.

Overall, a detailed process of business communication is shown in readable and clear style. Vocabulary and terminology is covered and there are avenues for instructors to add on.

Business Communication for Success is a consistent collection of significant skill sets accented by "Key Takeaways" that correlate well with the topic at hand. The book’s use of multiple sub-chapters helps to make the textbook much more detailed. While at times the bland blocks of content may render the page a bore, the instructor can breathe life into what is considered by many to be a dull subject. The creators' knowledge of the topic is obvious throughout the book. The credibility of the content is strengthened by the consistency.

The orderliness of the book conforms to an academic curriculum. While the chapters create neat packages, some skills to be taught can be better covered by the instructor creating additions to the chapter or by adding additional sections. Overall, the textbook provides well-organized material and content, which is held well by clear chapter numbers.

The organization of the book lends itself well to the study of business communication. Each chapter is broken down into sections, which typically fit logically into the topic of the chapter. All chapters are composed of several defining parts that maintain a sense of continuity throughout the volume. The Key Takeaways" sections leads refers well back to the introduction and the chapter goals.

With so few graphics in the book overall, display features are subsequently not so much of an issue. Within the text of the chapter, there are at times photo boxes that assist the learner in understanding particular points. Unfortunately, the open-sourced photos may also confuse readers when they are not as well-paired as a paid photo might have been. Navigation is not at all difficult, as the chapters are clearly segmented and there is a drop-down "Contents" bar for finding other sections fast. However, the textbook's overall appearance is quite bland.

It's refreshing to see a textbook so carefully edited. Once a textbook is provided to students, a certain expectation of correctness and clarity is expected, and cleanly edited chapters must be in place when teaching the units and individual lessons. This does not mean that the opportunity for learning about errors is lost -- even the cleanest of texts might still contain a hiccup here or there. Yet, with the goal being teaching toward the learning needs of the students in our classrooms, we educators need to set good examples for those educational needs and show, not tell, good grammar, without losing sight of the end goal.

Chapter 18 is pretty in-depth about the intercultural/international aspect. While certainly not comprehensive, variety of races, ethnicity, and backgrounds is addressed in general terms in Chapter 18 as strong beginning points for discussion in class. As stated as a Key Takeaway in 18.3, "All cultures have characteristics such as initiations, traditions, history, values and principles, purpose, symbols, and boundaries," and the instructor could certainly work with the class to develop how this applies or cold apply in different contexts.

Reviewed by Margarette Connor, Adjunct Assistant Professor, Lehman College/CUNY on 6/19/18

This text covers all the areas I would want to cover in my 300-level business writing class, including non-verbal communications and international communications, two topics I find are often underrepresented in many texts. Very clear and... read more

This text covers all the areas I would want to cover in my 300-level business writing class, including non-verbal communications and international communications, two topics I find are often underrepresented in many texts. Very clear and comprehensive table of contents facilitates use.

I've read a good portion of the book and find it accurate and error-free. Excellent quality.

I have been teaching business writing for over 20 years, and while the methods of communication have changed, how we write hasn't really. This book is certainly up to date, but not so much so that it will be obsolete within the next few years.

I would have liked to have seen a little more on online writing--blogs, websites, digital white papers--because while we can always upload a PDF of a traditional report to a website, many Millenials read differently and have different expectations of what they will read on the internet. This might be my personal soapbox, though, and the materials here can be easily adapted.

I very much like the writing in this book as I find it clear and to the point, much more so than the text I had been previously using. I think my students will find this more accessible. My students are mostly junior or senior business majors, and while there is jargon in the text, by this point, this is part of my students' professional vocabulary, so nothing that I find alienating for students.

Many of my students like pared down yet comprehensive texts, and I think they'd like this. They don't like to "waste" time with "unnecessary" material.

Very good job with consistency.

The modularity of the text is very well done. As I was reading it, I had the feeling that my students would find this easier to access than our current text. I can already see the course syllabus falling into place. Although I see myself changing the order of the text, I think jumping through the book will be quite easy.

The flow of the chapters is clear and logical, and while I'd change things, isn't that what we do as professors? I've never used a text book as if it were a novel.

Clear, easy to use. I've used other online texts, and I found this one to be very user friendly.

I am a stickler for grammar, and I found no errors in my reading. That's sadly rare!

There was nothing culturally insensitive or offensive in the parts of the text I read, which was much.

I am definitely adopting this book for my business writing course next term. It has everything my students need from a text at a price they can afford. That has been a problem for many. I actually like this text better as I think it's clearer and easier to follow. Excellent choice for an upper level business writing course.

Reviewed by Shannon Breske, Assistant Teaching Professor, University of Missouri on 6/19/18

Business Communication for Success provides an overview of the main areas of communication and highlights additional resources at the end of each chapter. When reviewing other texts, this text is consistent with topic areas covered. The text is... read more

Business Communication for Success provides an overview of the main areas of communication and highlights additional resources at the end of each chapter. When reviewing other texts, this text is consistent with topic areas covered. The text is organized well and can be navigated seamlessly with how each section is labeled. Students found this text easy to use, comprehend, and then able to apply knowledge to their assignments and in-class work.

Content is accurate. Consistent topics covered in Business Communication in Success text compared to other Business Communication texts. Some references, activities, and examples could be updated to provide a more inclusive tone.

The text is up to date but could include more details on how to communicate using social media platforms as well as customer relationship management (CRM) software. Could add the importance of how to successfully develop a communication plan using CRM.

Easy to read, understand, and apply. Students found it easy to read the chapters and comprehend.

The text is consistent with other texts and current literature. Liked how the earlier concepts are built upon in later chapters.

The text covers a lot of information however it is easily divided into subsections and does a nice job highlighting the important pieces in each area. Organized extremely well and easy to navigate through the online text.

Great job on the organization of the text. Found it clear and logical.

The interface is basic but functional and meets the needs of the user.

Well written. I did not find any grammatical errors.

Some references, activities, and examples could be updated to provide a more inclusive tone.

Great text! I use for 400+ students in an introductory course, and it is a great option. I supplemented additional information for class materials but overall extremely satisfied with text.

Reviewed by Alicia Edwards, Adjunct Professor, Business Management, Marketing and Communications, Northern Virginia Community College, Annadale Campus on 6/20/17

I was definitely impressed with the comprehensiveness Business Communication for Success. For every concept of the author introduced, he gave context, the why and if needed consequences if the conventions are not heeded. While there is not a... read more

I was definitely impressed with the comprehensiveness Business Communication for Success. For every concept of the author introduced, he gave context, the why and if needed consequences if the conventions are not heeded. While there is not a glossary or an index, he does provide additional resources after each chapter.

Each chapter is effectively mapped out with subheadings so you could easily find the topic that you need. Because of this attention to detail, I can envision this book being an excellent resource for an entry level junior manager or a refresher for a seasoned professional as their communication needs evolve throughout their career.

In general, I felt that the author did pretty balanced job of avoiding stereotypes and clichés. He used a variety of quotes from people with origins in all parts of the world and historical periods.

I was disappointed with the slang used in Chapter 2's introductory exercises. The words used were outdated at the least and mildly offensive. All 10 examples of page 35, appeared to be derived from African American slang...certainly not inclusive. The population that attends NOVACC are very diverse culturally and linguistically so this would not go over well.

This book was written in 2010 and focused more on written and verbal communication. Social media is not addressed but text, email, and netiquette were briefly touched upon. The information is still current and accurate but clearly lends itself to frequent updates. Since the bulk of business communication is online now, I would like to see at least full chapter dedicated to texting, email and internet communication. The way the book is laid out, this could be can easy addition.

Social Media is now an integral part of business communication internally and externally but it is STILL treated as an afterthought or footnote in academia. While not every platform is mainstream, the ones that are increasingly used in professional settings certainly need to be taught at the collegiate level in a comprehensive manner. LinkedIN, Twitter, Instagram and to some extent Pinterest have proven their marketing prowess and are structured enough to teach the business applications.

The concepts that text introduces are consistent within each chapter and throughout the book as a whole. Other than expanding on email/text and internet communications and including social media, I did not see any gaps in knowledge.

Since I did read the book on Apple device, Apple has built in technology that is helpful. For example, the book reference Aristotle and his concept of "ethos". While I knew he was from ancient Greece, I used the lookup feature on his name to fill in the historical timeframe that helped me fully understand what may have shaped his views. The look-up feature took me to several books, wesbites and a Wikipedia page.

Each chapter is effectively mapped out with subheadings so you could easily find the topic that you need. Because of this attention to detail, I can envision this book being an excellent resource for an entry level junior manager or a refresher for a seasoned professional as their communications needs evolve throughout their career.

While the book flows well from start to finish, the chapters and subheading are very specific and are quickly referencable. I read the book on my Ipad and I easily bookmarked pages when and highlight notes as needed. Each section can be understood independently, I didn't find myself having to reference previous chapters to make sense to the current one.

I downloaded the entire book as a PDF. It would be nice to have the option to download sections as needed.

The interface is very basic but effective. I read the book on my Ipad within the iBooks platform. I quickly find the section I wanted and go straight to whatever page I wanted. There are a lot of links to internet sites, I referenced quite a few and they seemed to load up quickly.

The charts and pictures that are included are without distortions. However, I would like to see more videos and visuals. Since readers will most likely reference this book from a laptop/phone or tablet, the assumption is that they would be able to seamlessly go from reading the material to answering the discussions via BlackBoard or whatever learning software their school adopts.

The author took the time to edit very well. I didn't see any glaring errors of any kind.

In general, I felt that the author did pretty balanced job of avoiding stereotypes and clichés. He used a variety of quotes from people with origins in all parts of the world and historical periods. I was disappointed with the slang used in Chapter 2's introductory exercises. The words used were outdated at the least and mildly offensive. All 10 examples of page 35, appeared to be derived from African American slang...certainly not inclusive. The population that attends NOVACC are very diverse culturally and linguistically so this would not go over well. Since slang and pop culture are moving targets, I would have eliminated that exercise completely and let the students self-direct this exercise by sharing slang words in their own language with the class. I would further reinforce the exercise by letting students that speak the same language but are from different countries share words that differ within their culture. I would also have them give examples of how they would speak around their peers, parents, and elders to drill down appropriateness and context.

The concepts that text introduces are consistent within each chapter and throughout the book as a whole. Other than expanding on email/text and internet communications and including social media, I did not see any gaps in knowledge. This book was written in 2010 and focused more on written and verbal communication. Social media is not addressed but text, email, and netiquette were briefly touched upon. The information is still current and accurate but clearly lends itself to frequent updates. Since the bulk of business communication is online now, I would like to see at least full chapter dedicated to texting, email and internet communication. The way the book is laid out, this could be can easy addition.

Social Media is now an integral part of business communication internally and externally but it is STILL treated as an afterthought or footnote in academia. While not every platform is mainstream, the ones that are increasingly used in professional settings certainly need to be taught at the collegiate level in a comprehensive manner. LinkedIn, Twitter, Instagram and to some extent Pinterest have proven their marketing prowess and are structured enough to teach the basic business applications.

Since readers will most likely reference this book from a laptop/phone or tablet, the assumption is that they would be able to seamlessly go from reading the material to answering the discussions via BlackBoard or whatever learning software their school adopts.

In general, I felt that the author did a pretty balanced job of avoiding stereotypes and clichés. He used a variety of quotes from people with origins in all parts of the world and historical periods.

I was disappointed with the slang used in Chapter 2's introductory exercises. The words used were outdated at the least and mildly offensive. All 10 examples of page 35, appeared to be derived from African American slang...certainly not inclusive. The population that attends NOVACC are very diverse culturally and linguistically so this would not go over well. Since slang and pop culture are moving targets, I would have eliminated that exercise completely and let the students self-direct this exercise by sharing slang words in their own language with the class. I would further reinforce the exercise by letting students that speak the same language but are from different countries share words that differ within their culture. I would also have them give examples of how they would speak around their peers, parents, and elders to drill down appropriateness and context.

Reviewed by Brandi Quesenberry, Advanced Instructor, Virginia Tech on 6/20/17

Solid overview of foundations of business communication. I would prefer a more advanced textbook but this text works well for a lower level or introductory course. Broad overview of both written and oral communication considerations and best... read more

Solid overview of foundations of business communication. I would prefer a more advanced textbook but this text works well for a lower level or introductory course. Broad overview of both written and oral communication considerations and best practices.

Content is correct and consistent with other texts.

Due to nature of subject matter, some references will become outdated. Overall examples are current and helpful. Technology references can be easily updated due to formatting and section headings.

Clear language, easy to read, relevant examples.

Accurate use of terminology and framework.

Divided well. Only complaint is the redundancy of information across multiple chapters.

I would prefer oral communication chapters to come before written communication. Overall, flowed well.

Well written.

Relevant and diverse examples. Good discussion of cultural differences in business setting.

Good choice for an introductory business communication class.

Reviewed by Catherine Wright, Associate Professor, George Mason University on 6/20/17

It covers too many areas, would need to be "chunked" into smaller clusters. It tries to do too much for one text. read more

It covers too many areas, would need to be "chunked" into smaller clusters. It tries to do too much for one text.

I found it to be accurate.

I found it to be relevant. Since the format of Open Textbooks allows for things to be quickly updated, anything the authors found in need could be easily changed.

The overall writing in the text is great. Easy to read, easy to digest, easy to follow. It’s not taxing and presents information in a way that will engage the reader. The style is casual and informative. I found it inviting and I believe that students will want to read the chapters assigned.

I found it to be consistent with current literature and other texts.

It tries to cover too much in one text and would absolutely need to be made into modules.

Overall the organization is fine. The structure of the book in its entirety is too grand. It could/should be no less than three books.

I was easily able to gather information. I found no issues with this book.

so far, so good ;o)

This appeared to be fine too. I had no complaints.

The scope of the book, however is too broad. I would not use it for any Business Communication class that I personally taught.

The reason for this is that it focuses on several areas, which could not be adequately covered, or covered well, in one semester. I believe you would be able to do all of it at a very cursory level and none of it well in order to produce informed and prepared students. It really doesn’t cover “business.”

My recommendations for application follow: Chapters 4, 5, 6, 7, 8, and 9 could easily be one full semester, as they focus on writing. Chapters 10, 11, 12, 13, 14, and 15 are another semester, as they focus on public speaking. Chapters 16, 17, 18, and 19 are individually entire courses and almost seem extraneous here.

Part of what appeals to me about Open Textbook Library is the opportunity to take a text offered and to adjust it to make it something you could use in you class. This book has the potential to do so if the teacher reduces the number of chapters assigned during a semester. Rather than trying to do everything adequately, teachers would need to focus on only a few chapters to use this book well.

Reviewed by Rathin Basu, Professor, Ferrum College on 2/8/17

The text is quite comprehensive in its coverage of the key (and standard) topics and compares favorably with the very well known and widely used conventional text that I have been using in my Business Communications class, as well as others that I... read more

The text is quite comprehensive in its coverage of the key (and standard) topics and compares favorably with the very well known and widely used conventional text that I have been using in my Business Communications class, as well as others that I have used or reviewed in instructing the subject over the past 20 years. The sequence of the topics is somewhat different from some of the conventional texts but, over all, the content covers all aspects expected in this subject area. However, some of the important and fast developing and changing areas of communication which have developed in recent times (e.g. social media) and their models, challenges and impacts might have been included. They would also need to be discussed in the context of ethical communication as well. Another topic of importance that needed discussion is communication relating to applying for a job and preparing for interviews. A third aspect that I cover in my Business Communication class is formal business report writing, and this would need more coverage and even a chapter devoted to it. Despite these gaps, which are common to most current texts though, it generally covers the standard and essential areas of the subject well. It would have been useful, especially in an introductory text such as this, to have had a comprehensive index.

The content, in terms of the concepts and theories of communication, and the explanations and examples presented, is accurate and supported by citation of relevant and relatively recent sources. In addition, some of the seminal publications which may not be as recent but are essential sources are also referenced. There is no suggestion of any bias in the discussion and presentation of ideas and perspectives. It would have been helpful to have used colors or fonts in such a way that embedded active links could be clearly distinguished from highlighted terms. Also, if what might be more completely addressed is considered under this item, then inclusion of some of the most current, dynamic and important aspects of developments in communication especially relating to technology and society might be included.

Since the concepts and theories discussed are, in general fundamental ones, these aspects are not likely to require short-term changes. The examples used are also ones that are not limited in time or context and hence less susceptible to change. However, this does mean that some of the more dynamic areas of communication such as technology, social media, virtual teams might have been covered in greater depth given their increasingly important roles in communication. This is possibly the most important area that has been most dynamic in recent years and would need updating, when included. In addition, recent case studies of specific firms and incidents are one aspect that would be found in publisher based texts that open texts, by their nature, must sacrifice.

I found the very accessible prose and the personal and informal tone to be a particular strength of the book. Terms and jargon are explained with appropriate examples which students are generally likely to be able to relate to. In addition, not making this a reference text and overwhelming the undergraduate student with too many examples and too much detail has added to the clarity and relevance for the intended audience. The inclusion of pithy quotes, short exercises after each section, and sections and chapters which are not too long have also enhanced clarity and readability.

The text is internally consistent in terms of its tone, explanations, audience, and structure. In addition, the exercises have a consistency in framework and resulting time required to do them. The approach of starting sections with some questions which are then addressed with examples and explanations makes for an engaging, more Socratic and less pedantic method.

I found the breakdown of the topics into chapters and the chapters into sections, both of which are in sizes manageable for students, to be a strength of the text. This is contrast to many available texts which have long chapters which are dense with content, much of which is too much detail for an undergraduate course. The relatively short modules also suggested several possible ways in which I could smoothly reorganize them and use them in a class without making the sequence seem disjointed. The text draws in outside sources rather than being self-referential.

The organization of the text is something that I usually find to be one that I do not stick to, even with private market texts. The organization of the current text is also one that I would change to suit the particular circumstances of my students and institutional facilities (such as availability of the career center for mock interviews as part of course). However, with digital texts, I have had no difficulty in making the changes and even rearranging the chapters as needed.

In general, the book has no interface issues that I encountered, except the one that I found the use of the brown font for both terms (which were not live links) as well as live links was confusing. It would be helpful to have the standard blue font for the live links to distinguish them.

The book shows an appreciation of diversity and inclusion of various perspectives. Given the nature of the subject matter, which calls for discussion of various cultural perspectives, this is done in an interesting way that encourages exploration. It is particularly interesting that the cultural aspects are not confined to the standard understanding of the scope of such differences (such as races, ethnicities and nationalities) but also includes artifacts and examples which students can relate to and demonstrate that cultural differences can also be local, inter-generational, etc.

I found the text to be very readable, engaging and interesting and one that I am considering adopting. I would need to draw in some current case studies that involve relevant aspects of communication as well as introduce the topics of career related planning and communication (resume, cover-letter, job-related interviews and interviewing, follow-up), as well as formal business report writing.

Reviewed by Carrie Gay, Adjunct Professor, J. Sargeant Reynolds Community College, Richmond, VA on 2/8/17

This book is very comprehensive. Contains an vast array of business communication principles applicable to today's business environment. However, there is no index or glossary which makes the book somewhat ineffective for quick reference points. read more

This book is very comprehensive. Contains an vast array of business communication principles applicable to today's business environment. However, there is no index or glossary which makes the book somewhat ineffective for quick reference points.

I found the content of the chapters accurate and up-to-date. No grammatical errors were found. Material appears unbiased with prejudice.

Once again, the material is up-to-date. I enjoyed the introductory exercises and the learning objectives presented in each section. Students know exactly what to expect in each chapter. Easy to read and comprehend.

The text is well written, easy to understand. Technical terminology was comprehendable and use of jargon was acceptable. No errors detected.

The book is consistent in its chapter presentations. I appreciated the resources presented after each chapter. Great sources of additional information if the student is interested in searching for it.

The sections were easy to read and were divided adequately. Subunits could be reorganized and realigned if need be without too much effort. Readers should still be able to follow printed material even if it has been rearranged.

This appeared to be the weakest part of the book...the chapter arrangements. I believed the last chapter of the book, Chapter 19, could have appeared somewhat earlier in the book. I compared this book to a couple of others I have seen in recent years and the flow was "off." I still say good material presented throughout, however.

Very few graphics presented in the book overall. I clicked on several Web sites and had no interface/nor navigation issues.

I found no grammatical errors during my first reading of the material which speaks well of the book and the authors/proofreaders. Well written sentences and paragraph structure.

I did not find the book culturally insensitive in any way. I asked three students of Asian, Hispanic, and African-American descent to read Chapter 18, Intercultural Communication--none were offended.

Again, I believe the book requires an index or glossary. These would make word or phrase searches less time-consuming. Perhaps review the table of contents for chapter rearrangements too.

Reviewed by Bonnie Yarbrough, Lecturer, University of North Carolina at Greensboro on 12/5/16

This text covers all areas of the subject appropriately and provides a good Table of Contents. At roughly 600 pages, coverage of the subject matter is extensive. There is no glossary, however, and the index is less comprehensive than I would have... read more

This text covers all areas of the subject appropriately and provides a good Table of Contents. At roughly 600 pages, coverage of the subject matter is extensive. There is no glossary, however, and the index is less comprehensive than I would have liked.

The text has been updated (2015) from the first edition. In subject matter, the text is accurate, although there are occasional mechanical errors and typos that should have been caught.

The content is up to date, but will need to keep pace with evolving technology over each year. For example, the chapter containing a long discussion of mobile communication messages will need revision next year to accommodate changes in the marketplace and in the workplace. Some of the information here is basic, almost elementary, when measured against other more specialized texts. Still, it should be easy to update; discussions could be accommodated for individual audiences.

The text is extremely clear and compelling in its discussions of the material. Each area of the field is covered substantively and with effective examples.

Consistent in its terminology and organization. Concepts introduced early in the text and followed up in later sections of the book and built upon.

This text is already divided into small reading sections and each is numbered in a clear way, manageable online. The headings are descriptive and each section has numerous graphics, video links, and "key takeaways" that provide an ongoing summary of the material covered.

The organization raised some questions. There are several chapters that could be re-arranged or collapsed and presented in a different order. "Organization and Outlines," for example, is presented long after "Revising" and "Presenting" writing.

I ran across a couple of problems with connectivity or dead links.

This is a text about business communication; the grammar is accurate and contains no errors.

The text makes a point of being culturally inclusive, particularly since that is so important in business today. The examples are relevant and illustrative--compelling.

I would recommend this text for a course particularly in oral business communication--although it also covers writing. It has numerous helpful exercises in each chapter and ideas for further exploration of the subject matter. I didn't see any options for text banks, however; I would have liked to have additional resources for quizzes.

Reviewed by Joy Koesten, Lecturer, University of Kansas on 8/21/16

This textbook is very comprehensive, both in breath and depth. I would have like more information regarding how to facilitate a meeting, ethical communication, and organizational culture. The topics were well selected, though formal speaking... read more

This textbook is very comprehensive, both in breath and depth. I would have like more information regarding how to facilitate a meeting, ethical communication, and organizational culture. The topics were well selected, though formal speaking always seems out of place in a business communication text. While some may need to make formal presentations, the majority of workers do not. It's more likely they will need to hone their interpersonal skills and how to speak up in a group.

I did not find an index or glossary, which would have been nice.

I think some might find the use of an egalitarian approach to be biased, but not me. Otherwise, I thought the book was well written, error free and unbiased.

I think the content is relevant and up to date. I'm seems updates would be easy and straightforward.

Very clearly written. I liked that key terms were highlighted. I thought the highlighted terms were linked to a glossary, but that wasn't the case. I downloaded it in KIndle, so maybe that was the problem.

I didn't find any inconsistencies in the text.

It seems this text could easily be divided into units or sections as needed. That is what I plan to do, so I hope that this is the case.

The presentations n section seemed out of place to me. But, otherwise the organization worked fine.

the only navigation issue I ran into was when I went back and forth to the table of contents. I always had to start at the top of the table for f contents and scroll all the way to the most recent chapter. Otherwise, I was not distracted by anything else.

Well written. No grammatical errors were found.

I didn't encounter anything in the text offensive, though I don't recall an emphasis on multiculturalism or a variety of races dipicted in the visuals. There weren't a lot of photos in the book.

I am very likely to use a good portion of this text in an upcoming course.

Reviewed by Sally Stanton, Senior Lecturer, UW-Milwaukee on 8/21/16

Comparable to most business communication texts available commercially. Coverage seems to be missing of social media as business communication (mentioned as a communication channel but not otherwise addressed specifically) and of how to... read more

Comparable to most business communication texts available commercially.

Coverage seems to be missing of social media as business communication (mentioned as a communication channel but not otherwise addressed specifically) and of how to cite/attribute sources in writing and speaking (styles and methods)

No index or glossary that I could locate in the e-pub version reviewed.

Appears to be accurate, error-free, and unbiased.

Some of the communication theories seem rather outdated, given the undeniable role of social media in the digital marketplace and the instant, global nature of communication in 2016. Thus, the text does not seem to reflect the significant need for theories and approaches that address the ability of today's customers, shareholders, competitors, etc. to immediately influence businesses through immediate and very public forms of communication. A bad review on Yelp! or Trip Advisor requires thoughtful handling; organizational communications strategies for dealing with such scenarios should be presented, along with relevant theory or/or research from the professional literature on online business communication. It's no longer enough to just "understand" your audience - business communicators now have a very much two-way, real-time relationship with them.

The topics of social media and managing interactive stakeholder communication could perhaps be added in Chapter 3 or Chapter 16.

Coverage of organizational communications theory and strategies is woven into much of the text but not in an explicit way - the focus is more on developing the individual's own strategy. When that conflicts with organizational strategy, what then?

Detailed coverage of ethics/ethical communication is limited and somewhat difficult to locate (especially since there is no index or glossary) - the chapter devoted to it is very short and lacks sufficient grounding in the professional literature.

Clear and conversational, easy to read.

Consistency rating: 3

It is definitely a broad, general overview of the subject matter. In the first three chapters it covers terms and theories common to both writing and speaking, and then devotes six chapters specifically to each. I would prefer to have chapters 16-19 at the beginning of the text along with chapters 1-3, as these topics equally relate to both writing and speaking, and are very timely - specifically intercultural communication and crisis communication. (Unfortunately topics presented at the end of the text/semester often get short shrift from students, or are cut because they don't fit easily in a 15-week semester. The framework would then proceed more logically from the general to the specific.

Modularity is very good; subheadings are used frequently to break up text, especially for online readers. I was surprised not to find hypertext links other than those in the citations - but I suppose that would make it difficult to publish in multiple formats, and managing broken links would be a nightmare.

An index/glossary would be a very strong addition.

As mentioned previously, I would prefer to have chapters 16-19 at the beginning of the text along with chapters 1-3, as these topics equally relate to both writing and speaking, and are very timely - specifically intercultural communication and crisis communication.

Serviceable interface, but it didn't particularly wow me. Use of grayed lines on charts makes it hard to see, especially on a smaller digital device (let's face it, students read books on their phones and iPads). Still it seems like it would be easily customized, which is a plus.

I understand that copyright issues prevent the use of the many photographic images found in commercial texts, but I find the lack of images is one downfall of using this kind of digital text. Students seem to read increasingly less, or if they do, don't comprehend well information presented only in lengthy textual form. Meaningful images can enhance understanding.

No problems found. Conversational tone makes it accessible.

Good specific coverage of intercultural communication, although as I mentioned before, this should come earlier in the text given how critical this topic has become in a globalized economy. Examples used seem to be quite diverse and appear throughout the text, not just in the specific chapter on intercultural communication. More examples of intercultural business writing would be helpful, though.

Overall, it seems to be a useful secondary text, or one used to provide additional coverage of specific topics, rather than as a primary text. However, it is difficult to find a textbook that provides both sufficient breadth and depth of coverage whether open-source or not. So, if you are interested in "slicing and dicing" content to fit your curriculum, this text would be a good place to start.

Reviewed by Eric Dodson, Instructor of ESOL, Portland State University on 1/7/16

This book includes a review of sentence grammar, paragraph structure, process writing, rhetorical styles, principles of judging sources, and business genre forms. The grammar sections provide a backbone; generally good examples provided. The... read more

This book includes a review of sentence grammar, paragraph structure, process writing, rhetorical styles, principles of judging sources, and business genre forms. The grammar sections provide a backbone; generally good examples provided. The individual grammar points require supplementary material for review of more examples and grammar-focused exercises. However, there are some exercises that marry both grammar and business writing functions.

The grammar points and exercises that I browsed were accurate. Rare typos.

Business norms may change, but the main focus is on underlying writing and rhetorical competency, and any updates will be relatively easy and straightforward to implement.

Some of the grammar for native speakers seems to be targeted for students who know some grammar terms, but do not know others. For example, the term “clause” is given a rough definition, but later the term “phrase” is used without a clear definition, in the context of “prepositional phrase.”

When discussing the specific genre of business writing (Ch. 10), the text often focuses on academic writing demands. Some sections are really focused on overall rhetorical styles and classical rhetoric, with a bit of business window dressing.

\The text is organized and composed in a perfect way for picking-and-choosing chapters or sections. Important concepts that are shared by several chapters (sentence fragments, for example) are generally introduced and explained in each chapter they appear in (though with different levels of detail, depending on the chapter).

No table of contents in the document, and correspondingly, no hyperlinks between sections. The first chapter’s grammar review and the second, punctuation, offer the chance to review a wide range of sentence grammar topics, but the topics are not ordered in a sequentially logical way. For example, adjectives and adverbs are tackled after sentence fragments and other sentence-level errors (which are unanalyzable if readers do not understand basic word-level grammar). The third chapter on word choices has a similar issue.

Some editing exercises are single-spaced, which makes them very difficult to correct via pen-and-paper. Example writing often is not clearly labeled or differentiated from the main text.

Rare omitted words or punctuation (e.g., p. 141). Otherwise clear and accurate.

Occasional glimpses of a multi-cultural reality via examples or use of names from different backgrounds. However, the focus is on (presumably) North American business English demands. The only issue with this is that this is not explicitly explained, and learners would need supplemental materials in order to raise awareness of the existence of different genre expectations internationally.

This work would offer a good set of resources for introductory university student writing courses or business English for speakers of other languages. For example, Chapter 3 has a welcome list of commonly confused words. However, this work would likely be most useful as a teacher planning supplement or to provide readings/exercises on specific topics. Much of the grammatical information, including the chapter for ESL students, does not offer much application to business contexts. For example, there is a review of the concept of idioms, and some example idioms, but not commentary on how students should use them in writing, or if they should use them at all. For the presentation of grammar and mechanics, I would supplement with more genre-specific projects, but the succinct and broad overview of grammar makes a good basic resource.

Reviewed by Judy Boozer, Business Faculty/AOP Program Lead, Lane Communicty College on 1/7/16

The book is comprehensive in regards to business communication, but it lacks a table of contents, index, or glossary for ease in finding the concepts presented in it. read more

The book is comprehensive in regards to business communication, but it lacks a table of contents, index, or glossary for ease in finding the concepts presented in it.

Content Accuracy rating: 3

This book has a few errors throughout--spaces missing between words, inconsistent formatting, lack of first line indents for paragraphs, etc. The content does appear for the most part to be unbiased and often gives both sides of concepts/views of proper communication.

Because paragraphs are not indented, it makes it extremely hard to see where paragraphs begin and end.

Content is relevant to today's world, but it lacks some of the more current digital communication options available to us. This would be easy to add.

The clarity of the book is quite good. The author has done a good job of explaining all content, especially if new or unusual terminology is used.

Each chapter in this text has been organized the same way. Although it is nice to be consistent, it almost makes it boring. A list of terms used in each chapter would be helpful.

As mentioned before, there is also inconcistency with the formatting of the contents of this book.

Modularity rating: 3

The book is clearly organized by chapter content and then by objectives within each chapter's topic(s). There are times, however, when few side headings are used, which makes it difficult to comprehend the material presented.

The topics are presented in a logical manner, and they often refer to previous topics as the reader progresses through the book.

There are no interface issues, except that there is not much to excite the reader into reading. There are very few graphics, tables, charts, used. A text only book is difficult to read and comprehend.

I find almost no grammatical errors. (necessary for a book on business communication)

The book is not insensitive or offense to any cultures, but it does lack too many references to various races, cultures, etc.

This book has a wealth of information with resources provided, but it lacks those elements that appeal to those learners that require more than just reading text in order to learn a topic. There are a wealth of exercises at the end of each lesson that students can complete to gain competency in the chapter's concept(s).

Reviewed by Carolina Selva, Adjunct Faculty, BA and MSD, Portland Community College on 1/7/16

Extremely comprehensive. Covers all critical areas of business communication including electronic messages, team communication, presentation skills, and even "language." Learning resources such as exercises and activities are included - many of... read more

Extremely comprehensive. Covers all critical areas of business communication including electronic messages, team communication, presentation skills, and even "language." Learning resources such as exercises and activities are included - many of them quite useful and very relevant to the material.

Accurate and timely as of the date of publishing (2010). Good blend of theoretical and practical applications bolsters credibility. I found no errors or hints of bias.

Relevant in today's dynamic business environment. Many of the principles are (almost) timeless, but the book also includes chapters on newer dynamics of communication in the current climate. These chapters (specifically the last two - on intercultural communication and teamwork) may require more review/updating in coming years than much of the other material.

Clear and to the point - as business writing should be.

Very consistent tone and voice throughout.

Absolutely divisable into specific modules in order to assign at different points. I envisioned using this text in my current Business Communication course and thus assigning chapters out of order and it would work with no problems whatsoever.

Organization/structure is logical. If I were to assign chapters in sequential order, flow would be no problem here. As mentioned in the section on modularity, however, the chapters could stand on their own provided context was present.

Good interface and easy navigation. Some of the graphical elements were not as sharp as others, and some were a bit small. Overall, the book seemed text-heavy and could use visual elements (such as white space and/or more graphics/images) throughout.

No grammatical errors - good modeling of grammar usage.

No cultural insensitivities were perceived. I was impressed with the section on intercultural communication.

Reviewed by Gail Emily Fey, Ph.D., Lecturer, Eller College of Management, University of Arizona on 6/10/15

At nearly 800 pages, the text is immensely comprehensive. It includes both pre- and post-lesson exercises. Some of the exercises seem a bit “silly”; and the author seems to prefer “fives and sixes” for just about every exercise. Still, because... read more

At nearly 800 pages, the text is immensely comprehensive. It includes both pre- and post-lesson exercises. Some of the exercises seem a bit “silly”; and the author seems to prefer “fives and sixes” for just about every exercise. Still, because many options are offered, the instructor or learner would be free to find something appropropriate.

One especially interesting section was LANGUAGE. It was thorough enough to get the main points across but not SO deep as to be offputting to those not into linguistics. Language seems to be a topic that is often eliminated or minimized in other business communication texts.

The author includes references at the end of each chapter. Moreover, the author’s brief bio makes it clear that he has expertise in the subject of Speech and Communication. That ethos lends credibility to the text.

The overarching principles of business writing (clarity, knowing audience, understanding context, bottom line on top, concision) are not likely to change any time soon. The last 2 chapters (intercultural and teamwork) are especially relevant for the near future. According to the SHRM (Society for Human Resource Management) “Changing demographics, relocation patterns and the globalization of business will be among the key trends influencing the workplace in the next five to 10 years.”

Fine job of clear writing. The author does a good job of modeling clear writing... necessary for business writers.

Since one individual authored the entire text, it has a consistent voice and tone.

Yes, the chapters can be individual modules for study.

However, as indicated below under my structural comments, really the modules are “Writing”, “Presentations”, and “Context”.

The structure can be thought of as comprising 3 parts: Background, Writing, Context. The author might consider 3 overarching headers under which to place the current chapter titles (e.g., “Writing” is the high-level category; then “Revising your Writing” would go under it. Similarly, “Context” would be the high-level category with “Intercultural and International” under it.).

The inclusion of “key takeaway” would be re-enforcing to students… especially those who read words but are not so good at making meaning of those words.

As much as I appreciated the Language section, its title of “Delivering your message” seems misleading. That title implies presentation/writing techniques. Why not entitle it simply “Using Language”?

No grammatical errors that this reviewer noticed.

Yes, absolutely. For the 21st century worker (in ANY discipline, but especially in business), communication is crucial. Warren Buffet stated that he thinks “The most valuable investment that you can make in yourself is to improve your ability to communicate. ‘Communication is enormously important; oral and written,’ said Buffett.” (Lukas Partners, posting on 3-2014, http://www.lukaspartners.com/communication-important-says-warren-buffett/).

One area that could be improved is that of visual design. The version I reviewed had next-to-no graphics. Quite possibly the no-graphics approach was an effort to prevent the book from becoming even longer.

Another formatting item that this reviewer found annoying was the omission of extra line space between paragraphs. I would vote for single line spacing within paragraphs and double line spacing between para’s to signal the reader a new paragraph was beginning.

Reviewed by Brandy A. Brown, Assistant Professor, University of Arizona on 6/10/15

I integrated this book as a supplement in a Psychology of Leadership course. Communication is such an essential leadership skill and myself and a fellow Associate Professor teaching this course found that student's skills in that area were... read more

I integrated this book as a supplement in a Psychology of Leadership course. Communication is such an essential leadership skill and myself and a fellow Associate Professor teaching this course found that student's skills in that area were deficient.

One of my criticisms of the majority of open texts is that they do tend to fall out of date. This text uses a very simple communication model and doesn't provide additional information or models which would apply better to virtual teams and their communication.

This text is comprehensive enough to actually be used for a full business or professional communication course - several of my students chose to explore the entire book despite only being assigned specific chapters because they found it relevant and helpful to their lives, not just to their coursework.

For the majority of my students this was appropriate for their current level of knowledge. Nothing struck me as inaccurate, there were research bases for the material, however, my criticism of a lack of additional models and examples which would better apply to current prevalent business communications is appropriate for this as well (e.g. virtual distributed teams). Those would be expected in a publisher supported text.

At the risk of sounding like a broken record, this text does feel slightly limited (only one model of communication) and behind the current communication trends (virtual teams). Previous reviewer, Dr. Emery, said it perfectly, '....I'd like to see a deeper grounding in persausion, organizational communication, and business discourse."

Students found the text very clear, including my Japanese native student who struggles with English quite a bit. Another student remarked that it was an enjoyable read and that they at times found it funny. Those are quite the complement for a textbook.

The book felt like it was almost two separate books put together - which is part of why it can be considered so comprehensive. There were chapters focused on descriptions and definitions and lists, but then some which were very applied and focused on specific communications. I was able to assign these together (something I will address under modularity), but the book could have a better flow and be more narrow, given the focus of the title.

As noted under consistency the text can easily be mixed together, which is very important given the differences in certain types of chapters (list/definition chapters vs. actual applied writing chapters). I chose to assign only the chapters I felt were most relevant to the topics of leadership communication, but allowed students to do the others and provided quizzes they could complete for bonus points. They loved that approach, and how well it worked speaks to the appeal and flexibility of the text.

I did not follow the organization or structure of the text as it was in any way, that was the only challenge I found with using this text. While it was 'modular' based on the definition provided here and I did like the structure and flow of individual chapters, remixing the text was difficult and required students to find their own places in a Word document or PDF version which displayed differently than mine usually. If it were to be posted on a platform that made that easier to do that would be a large improvement.

Students registered no complaints, and overall I have no major issues with it. Nothing is distracting or confusing, but I also wouldn't rate it high on engagement (visuals are different in different formats and sometimes have issues with clarity). Students (and I) appreciated the chapter structure and outlines, but again the format to interact with the text (Word or PDF unless I find my own method to host or remix it) was limiting and not necessarily ADA compliant in the current formats.

Students commented on the accessibility of the tone, and I have found no errors.

Students in my program are often multicultural, they and I had no issues with the text. However, I am always looking for more examples to help them see the differences in cultures and how to handle communication in those instances.

This textbook saved my students and I from two large issues: 1) needing to deal with a difficult enrollment and grading interface process on another website, and 2) paying for the additional materials needed in this course on top of our current required items (which I am not able to break free from currently). It reduced both friction with our course materials and my need to be technical support, while increasing engagement through allowing students choices and the ability to pursue additional knowledge on their own. That is why texts like this one matter so very much. Many of my students struggle financially, and the option to enable them to learn more without adding any financial burden is invaluable.

Reviewed by Daniel Emery, Associate Professor of Business Communication, University of Oklahoma on 1/12/15

The book is exceptionally comprehensive, comparable to other large omnibus collections for business communication. The book would be suitable for business communication courses or business and professional speaking. It's arrangement and scope of... read more

The book is exceptionally comprehensive, comparable to other large omnibus collections for business communication. The book would be suitable for business communication courses or business and professional speaking. It's arrangement and scope of coverage are comparable to the largest for profit books used in the field.

I would describe the content as accurate and a good portion of the material presented had a clear basis in writing research. I find the author's sender/message/receiver model for communication somewhat dated theoretically, but that is also my critique of most textbooks in the area. In later chapters, the book could stand more examples from professional contexts and would benefit from thorough research in the business communication literature. I wouldn't call it inaccurate, but I find it underdeveloped.

Several of the examples and allusions are recent and relevant, but the development of the content is not what I would hope for developing a state of the art introduction to the field. It's no worse than the majority of books in the area, but I wish it were better. Specifically, I think the communication generalist approach of the text makes it somewhat accessible for a wide variety of instructors, but I'd like to see a deeper grounding in persuasion, organizational communication, and business discourse.

Very clear and often clever.

I would describe the book as somewhat over broad in its lexicon. Part of the issue may be with arrangement, but the opening chapters were rife with lists and redefinition of common terms. One of the challenges of working in Communication as a field is that much of our content is taken for granted or treated as common sense. A narrower focus and an emphasis on key ideas would be very helpful. An adopter of the book might do well to adopt the elements on communication or language, but probably not both to keep the content clear.

It looks very good to me. One of the things I appreciated most was that the elements of the book I think were strongest could be realigned and revised with relative ease. The volume tries to be an "everything book" in many ways, so the opportunity to cut and remix is its most useful property. Facutly who use the giant comprehensive industry standard books end up excising a ton of content anyway.

The weakest chapters of the book were those that discussed research in business writing. I'd recommend that the aothor consult with a buisiness librarian who migh offer a more comprehensive and effective review of sources of business information. Those modules should be much stronger.

The organizational strategy makes sense, but it isn't how I might prefer the book to be laid out. The opportunity to cut material would be an advantage here.

Textually, the book is solid. I appreciate the typographic choices and the chapter outlines are very clear and straightforward. The visuals are less effective, as the are occasionally too small and somewhat unfocused. The choice to use gray text boxes or filters over sample documents was a poor one.

Unsurprisingly, it's very good. I appreciated the converstional tone.

The book makes frequent mention of inrercultural issues in business communication, which is absolutely relevant to the globalized marketplace of today's graduates. Additional examples of itnernational correspondence would be potentially invaluable, even amid the chapters on genres.

I deeply appreciate McLean's Business Communication for Success as the first truly effective and customizable open source text in our area. The coverage of the book equals or exceeds that of the majority of the books available from publishers, and the exercises and activities are appropriate to a wide variety of teaching circumstances and environments. For an instructor or program looking for a low cost option for students, the content and customizability of this book is a welcome starting point regardless of the disciplinary or curricular home of a business communication course.

Table of Contents

  • Chapter 1: Effective Business Communication
  • Chapter 2: Delivering Your Message
  • Chapter 3: Understanding Your Audience
  • Chapter 4: Effective Business Writing
  • Chapter 5: Writing Preparation
  • Chapter 6: Writing
  • Chapter 7: Revising and Presenting Your Writing
  • Chapter 8: Feedback in the Writing Process
  • Chapter 9: Business Writing in Action
  • Chapter 10: Developing Business Presentations
  • Chapter 11: Nonverbal Delivery
  • Chapter 12: Organization and Outlines
  • Chapter 13: Presentations to Inform
  • Chapter 14: Presentations to Persuade
  • Chapter 15: Business Presentations in Action
  • Chapter 16: Intrapersonal and Interpersonal Business Communication
  • Chapter 17: Negative News and Crisis Communication
  • Chapter 18: Intercultural and International Business Communication
  • Chapter 19: Group Communication, Teamwork, and Leadership

Ancillary Material

About the book.

Business Communication for Success (BCS) provides a comprehensive, integrated approach to the study and application of written and oral business communication to serve both student and professor.

This series features chapters with the following elements:

  • Learning Objectives
  • Introductory Exercises
  • Clear expectations, relevant background, and important theories
  • Practical, real-world examples
  • Key Takeaways or quick internal summaries
  • Key terms that are easily identified
  • In-chapter assignments
  • Postchapter assessments linked to objectives and skills acquisition

Each chapter is self-contained, allowing for mix-and-match flexibility and custom or course-specific design. Each chapter focuses on clear objectives and skill demonstrations that can be easily linked to your syllabus and state or federal requirements. Supported by internal and external assessments, each chapter features time-saving and learning-enhancement support for instructors and students.

BCS is designed to help students identify important information, reinforce for retention, and demonstrate mastery with a clear outcome product.

The text has three content categories:

  • Foundations
  • Process and products

The first three chapters form the core foundation for the study of oral and written business communication. The next sequence of chapters focus on the process of writing, then oral performance with an emphasis on results. The final sequence focuses on contexts where business communication occurs, from interpersonal to intercultural, from groups to leadership.

In each of the process and product chapter sequences, the chapters follow a natural flow, from prewriting to revision, from preparation for a presentation to performance. Each sequence comes together in a concluding chapter that focuses on action—where we apply the skills and techniques of written or oral communication in business, from writing a letter to presenting a sales speech. These performances not only serve to reinforce real-world applications but also may serve as course assessments.

This text has been used in classes at: Ohio University, Miami University – Oxford, Kent State University – Salem Campus, Cuyahoga Community College – West, University of Toledo, Cuyahoga Community College – District, Northern Arizona University, Gateway Community College, University of Arizona, Arizona Western College, Boise State University,Western Governors University, Doane College, Mcpherson College, University of Nebraska Med Center, Suny Fredonia, State University of New York Institute of Technology at Utica/Rome, Trinidad State Junior College, University of Delaware, Brenau University, Brewton-Parker College, Loras College, Kapiolani Community College, Muscatine Community College, Greenville College, University of Illinois – Chicago, Millikin University, Rockland Community College, Cornell University, National-Louis University – Lisle, St. Gregory's University, University of Southern Indiana, Missouri State University – W Plains, Bucks County Community College – Newton, Clarion University of Pennsylvania, Pulaski Technical College, Temple University, Dixie State College of Utah, Averett University, Virginia Polytech Institute, Fond Du Lac Tribal Community College, Lipscomb University, Edgewood College, University of Wisconsin – Stout, Wisconsin Lutheran College, Virginia State University, North Georgia Technical College – Blairsville, Paradise Valley Community College, Fordham University – Lincoln Center, New England College of Business/Finance, Eastern New Mexico University, University of Alabama, Albertus Magnus College, Pepperdine University, Fullerton College, Santa Ana College, Miracosta College – Oceanside, San Jose State University, De Anza College, University of The Southwest, Florida Institute of Technology, Forida State University, Dean College, California State University, University of Massachusetts, Suffolk University, Stevenson University, Worcester State College, University of Maryland, Clover Park Technical College, Minnesota State University – Moorhead, College of St. Scholastica, Ferris State University, Concordia University, Southern New Hampshire University, Lower Columbia College, University of North Carolina – Greensboro, Rockingham Community College, Stanly Community College, Wayland Baptist University, Bunker Hill Community College, Salve Regina University, University of The Incarnate Word, St. Mary's University, University of Rhode Island, Texarkana College, Renton Technical College, Tarleton State University, Wayland Baptist University – Plainview, University of Houston, Stephen F. Austin State University, Bates Technical College, Chabot College, Bakersfield College, Azusa Pacific University, University of Houston – Downtown, California Southern University, Miracosta College, American Public University, American Public University System, Huntington Junior College, Flat World Knowledge University, Jackson Senior High School, Holmes High School, Dlielc, Clintondale High School, American University in Kosovo in Conjunction with Rochester Institute of Technology, Southeast Lauderdale High School, Benedict Business Hotel Management School, University of the People, Kwame Nkrumah University of Science and Technology, New Brunswick College of Craft and Design, New England School of English, Comsats Institute of Information Technology, Wayland Baptist University – Anchorage, Volcano Vista High School, Wayland Baptist University – San Antonio, Morrill High School, North Island College – B Campus, Seneca College, APOU, University of North Carolina – Greensboro, Southern New Hampshire University, University of Maryland University College, Harrisburg High School

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20 Best Business Communication Books to Read in 2024

best-business-communication-books

20 Best Books on Business Communication to Read for Work in 2024

1. simply said .

best-business-communication-books

Simply Said: Communicating Better at Work and Beyond by Jay Sullivan 

  • From the interests of the audience: why do they care?
  • Make it clear to the audience as soon as possible what you want them to know: what is the so-what?
  • Introduce problems and phenomena, and go straight to the topic, the simpler the sentence, the better, and the tone is positive.
  • Pay attention to body language: eyesight, tone of voice, expression, and demeanor. Avoid misleading body language, such as arms folded.
  • Listen attentively: use the right way to ask questions and give the other person enough attention
  • Lectures and PPT presentations: link with the audience, refer to the RIDE structure (Read the heading, Identify the type of graphs, Define the main points, Explain why and so what)
  • From the reader's point of view, avoid misunderstandings and use short sentences as much as possible. The shorter the paragraph, the easier it is for people to read.
  • The active dynamic is easy to incite emotions (applicable to advertisements), and the passive dynamic is more dignified (applicable to the law).
  • Explain the work to the subordinates: explain the background and importance, clarify the tasks and expectations, and mobilize motivation (how will it benefit them to complete the work?)
  • Host brainstorming: avoid negative tone, encourage participation, control time, categorize solutions, summarize, and track.
  • Express the vision and plan: focus on motivating and rallying others, show vulnerability appropriately, and be more genuine and honest with appreciation.

2. How to Talk to Anyone 

best-business-communication-books

How to Talk to Anyone: 92 Little Tricks for Big Success in Relationships by Leil Lowndes 

3. Crucial Conversations  

best-business-communication-books

Crucial Conversations: Tools for Talking When Stakes Are High by Joseph Grenny 

4. Everyone Communication, Few Connect 

best-business-communication-books

Everyone Communicates, Few Connect: What the Most Effective People Do Differently by John C. Maxwell 

  • When communicating with people, think about how you can help them and add value to them; 
  • The focus of communication with people is on the other party rather than on yourself; 
  • Use concise and easy-to-understand Ways of expression; 
  • Communication should not stop with everyone feeling better about themselves, but to start taking action immediately to make changes; 
  • The important premise of communicating well with others is to communicate well with yourself, that is, there must be enough and correct self-understanding and understanding; 
  • Don’t be afraid to show your weaknesses and be sincere to others; 
  • Your behavior should be consistent with the point expressed when communicating with others, which in turn means that the point of expression needs to be your sincere belief. 

5. How to Win Friends and Influence People 

best-business-communication-books

How to Win Friends & Influence People by Dale Carnegie

6. Just Listen 

best-business-communication-books

Just Listen: Discover the Secret to Getting Through to Absolutely Anyone by Mark Goulston 

7. Never Split the Difference 

best-business-communication-books

Never Split the Difference: Negotiating As If Your Life Depended On It by Chris Voss 

8. Essentials of Business Communication 

best-business-communication-books

Essentials of Business Communication by Mary Ellen Guffey

9. Business Communication 

best-business-communication-books

Business Communication: Developing Leaders for a Networked World by Peter Cardon

10. Business Communication: In Person, In Print, Online 

best-business-communication-books

Business Communication: In Person, In Print, Online by Amy Newman

11. 5 Voices 

best-business-communication-books

5 Voices: How to Communicate Effectively with Everyone You Lead by Jeremie Kubicek and Steve Cockram

  • Find your foundational leadership voice
  • Learn to hear and value the voices of others
  • Know yourself before leading others
  • Connect and communicate well with team, family, and friends

12. Getting to Yes 

best-business-communication-books

Getting to Yes: Negotiating Agreement Without Giving In by Roger Fisher & William L. Ury 

13. Guide to Managerial Communication 

best-business-communication-books

Guide to Managerial Communication by Mary Munter

14. Business Communication Essentials 

best-business-communication-books

Business Communication Essentials: Fundamental Skills for the Mobile-Digital-Social Workplace by Courtland Bovee & John Thill 

15. Business Communication: Process And Product 

best-business-communication-books

Business Communication: Process & Product by Mary Ellen Guffey & Dana Loewy 

16. Business and Administrative Communication  

best-business-communication-books

Business and Administrative Communication By Kitty Locker & Donna Kienzler

17. Excellence in Business Communication 

best-business-communication-books

Excellence in Business Communication by John V.Thill & Courtland L. Bovee

18. Design for How People Learn 

best-business-communication-books

Design for How People Learn by Julie Dirksen

19. Everyday Business Storytelling 

best-business-communication-books

Everyday Business Storytelling: Create, Simplify, and Adapt A Visual Narrative for Any Audience by Janine Kurnoff & Lee Lazarus 

  • The science behind why storytelling is the most effective way to trigger emotion in an audience and how to craft a business narrative that makes your ideas engaging
  • The four signposts of storytelling and how to identify and weave in your BIG idea to capture the attention
  • How to craft expert headlines that guide your audience and advance your story

20. The Big Book of Dashboards 

best-business-communication-books

The Big Book of Dashboards: Visualizing Your Data Using Real-World Business Scenarios by Steve Wexler, Jeffrey Shaffer & Andy Cotgreave 

Muhiuddin Alam

About Muhiuddin Alam

Muhiuddin Alam is the Founder and Editor-in-Chief of ReadingAndThinking.com. He serves as a consistent contributor to various websites and publications, including Medium , Quora , Reddit , Linkedin , Substack , Vocal , Flipboard , and Amazon KDP . Alam personally read numerous books and, for the past 10 years, has been providing book recommendations and reviews. Find Me: About Me & Google Knowledge Panel .

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12+ Books to Improve Communication Skills

Explore the field of effective communication with our curated collection of Communication Skills Books. Discover invaluable insights and practical techniques to enhance your interpersonal interactions and master the art of conveying ideas. Whether you're a novice or a pro, our handpicked selection of Communication Skills Books will empower you to excel in communication.

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According to Statista , the Communication services market is expected to reach approximately £1.3 trillion by 2028. With the size of the market growing at such an exponential rate, you can leverage great opportunities and elevate your career with good Communication Skills. To help you achieve this, top books can be your helping  hand. But what are these books and how can they be helpful? In this blog, you will learn about the  12+ best Books to Improve Communication Skills  and understand how these books can help you. Read ahead more to learn! 

Table of Contents 

1)  Best Books to Improve Communication Skills

   a) Five Stars: The Communication Secrets to Get from Good to Great

   b) We Need to Talk: How to Have Conversations That Matter

   c) Power Questions: Build Relationships, Win New Business, and Influence Others

   d) Crucial Conversations: Tools for Talking When Stakes Are High by Kerry Patterson et al.

   e) Talk Like TED: The 9 Public-Speaking Secrets of the World's Top Minds” by Carmine Gallo

   f) Difficult Conversations: How to Discuss What Matters Most by Douglas Stone et al.

   g) Quiet: The Power of Introverts in a World That Can't Stop Talking by Susan Cain

   h) Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behaviour by Kerry Patterson et al.

   i) Just Listen: Discover the Secret to Getting Through to Absolutely Anyone by Mark Goulsto

   j) Verbal Judo: The Gentle Art of Persuasion by George J. Thompson and Jerry B. Jenkins2) 

2) Conclusion 

Best Books to Improve Communication Skills

The ability to effectively convey ideas and influence others holds immense power. Effective Communication Skills can help you learn how to connect with people and make your voice heard.  You can also learn how to tell stories that stick with your audience and how to win people over with your words. These books will show how:

1) Five Stars: The Communication Secrets to Get from Good to Great  

 Five Stars: The Communication Secrets to Get from Good to Great

This book is authored by Carmine Gallo, who explains that ideas are the most important prospects of civilisation. These ideas help enforce globalisation, automation, and Artificial Intelligence. However, the ideas are useless if they are not adopted into real life. This book also teaches persuasion and how to get ahead and achieve greatness in the world.

By reading this book, readers can learn the art of persuasion. The author was inspired by Aristotle’s three-part persuasion formula of ethos, logos, and pathos. In this book, he also brings several examples of popular and successful neuroscientists, billionaires, and business leaders who have successfully established their ideas in the world.

2) We Need to Talk: How to Have Conversations That Matter  

We Need to Talk How to Have Conversations That Matter

This book is one of the greatest Books to Improve Communication Skills. It talks about the cons of digital influence in our society and how we are slowly losing the ability to communicate with each other face-to-face properly.

This book is authored by Celeste Headlee. The book contains some of the greatest tips and strategies and emphasises the importance of proper Communication. The author has talked about how individuals can improve their Communication Skills to excel in life and equip them with simple tools to become great at conversations. The author explains that these tools are found in everyday life, which help improve anyone’s Communication.

3) Power Questions: Build Relationships, Win New Business, and Influence Others  

Power Questions: Build Relationships, Win New Business, and Influence Others

Authored by Andrew Sobel and Jerold Panas, this book helps understand how one can improve their business by asking the right questions to the consumers, investors or stakeholders. These questions help billionaires, clients, colleagues, friends, and individuals improve and deepen both personal and professional relationships.

This book can help you make a difference between success and failure through these questions. The book has some premium examples of successful people like Steve Jobs, which can be deeply inspiring for the readers. This book also has 337 “essential questions,” which can help readers to focus on their business objectives and goals.

Effective Communication Skills

4) Crucial Conversations: Tools for Talking When Stakes Are High” by Kerry Patterson et al.   

Authored by Kerry Patterson et al, “Crucial Conversations: Tools for Talking When Stakes Are High” is a great book to start with. This book equips readers with valuable tools to skilfully navigate important discussions. Its core focus lies in aiding individuals to effectively handle conversations of great significance, fostering comprehension, and effectively resolving conflicts by effective Communication Skills. The book stands out by offering practical strategies that empower individuals to sustain constructive dialogues, even amidst heightened emotional situations.

Crucial Conversations: Tools for Talking When Stakes Are High by Kerry Patterson et al.

5) “Talk Like TED: The 9 Public-Speaking Secrets of the World's Top Minds” by Carmine Gallo  

Talk Like TED: The 9 Public-Speaking Secrets of the World's Top Minds

“Talk Like TED: The 9 Public-Speaking Secrets of the World's Top Minds” by Carmine Gallo unlocks the secrets behind TED Talks' success. This Communication Skills book covers the strategies that make presentations memorable and inspiring. It also explores the art of storytelling, leveraging emotions, and crafting compelling narratives that resonate with audiences worldwide.

Are you interested to learn and improve your Communication Skills? Register now for our Communication Skills Training !

6) “Difficult Conversations: How to Discuss What Matters Most“ by Douglas Stone et al.  

Difficult Conversations: How to Discuss What Matters Most

This Communication Skills Book, written by Douglas Stone et al., emphasises on talking about difficult topics with grace and kindness. It's like a toolbox for handling touchy topics without hurt feelings. By using these tools, readers can take charge of their emotions and steer discussions towards harmony.  Not only that, but it also helps readers connect better and make tough, useful and positive talks. In a nutshell, it's a roadmap for turning hard conversations into talks that build bridges.

7) “Quiet: The Power of Introverts in a World That Can't Stop Talking” by Susan Cain  

Quiet: The Power of Introverts in a World That Can't Stop Talking

Authored by Susan Cain, “Quiet: The Power of Introverts in a World That Can't Stop Talking” talks about how introverted people, who are often quiet, have a lot of strength. It shows how they help society, make friends, and do well in different areas with the help of their Communication Skills.  

The book explains that being quiet doesn't necessarily mean being weak; introverts have their own special abilities that are valuable. It tells stories about successful introverts and gives us a new way to understand and appreciate people who might not be very loud but have a lot to offer.

Do you want to improve your Cross-Cultural Communication in your organisation? Sign up now for our Cross Cultural Communications Training !

8) “Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behaviour” by Kerry Patterson et al.  

Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behaviour

This book is written by Kerry Patterson et al. and offers practical strategies to deal with situations where promises are not kept, agreements are ignored, or people behave badly. It helps you learn how to address these issues in a respectful way without damaging relationships.   

The book provides useful tools for resolving conflicts and misunderstandings while promoting understanding between people. It's written in simple language for easy reading and comprehension, making it a valuable resource for anyone seeking to navigate difficult conversations and maintain healthy connections using Communication Skills.

9) “Just Listen: Discover the Secret to Getting Through to Absolutely Anyone” by Mark Goulston  

Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

Written by Mark Goulston, this Communication Skills Book emphaises the power of active listening, teaching you how to genuinely engage with others. By using this approach, you can connect on a deeper level, moving beyond surface-level conversations. Through empathy and genuine understanding, you'll build strong connections and trust with people.  

This book is a treasure trove of techniques that help you truly hear others, allowing you to establish meaningful relationships and communicate effectively. In simple words, it's a guide to becoming a better listener and communicator.

10) “Verbal Judo: The Gentle Art of Persuasion” by George J. Thompson and Jerry B. Jenkins  

Verbal Judo: The Gentle Art of Persuasion

Authored by George J. Thompson and Jerry B. Jenkins, “Verbal Judo: The Gentle Art of Persuasion” teaches the readers how to use words to calm down disagreements and arguments. It shows ways to change difficult situations into chances for good results.  

This Communication Skills Book talks about being polite and convincing when talking to others, even when they disagree. It says that being respectful and kindcan help one get what they want and make things better. The book provides useful methods to handle tough conversations and turn them into positive outcomes.

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11) “The Culture Map: Breaking Through the Invisible Boundaries of Global Business” by Erin Meyer  

The Culture Map: Breaking Through the Invisible Boundaries of Global Business

This book by Erin Meyer uncovers the complexities of cultural differences in global business. It talks about how people from different parts of the world doing business and working together.  

This book also gives tools to understand and deal with these differences. It helps the readers communicate better and work well with others from different countries. The book is like a map that shows how to navigate the cultural challenges that come up in international business. It's a great guide for anyone who wants to work successfully with people from around the world.

12) “Kiss, Bow, or Shake Hands: The Bestselling Guide to Doing Business in More Than 60 Countries” by Terri Morrison and Wayne A. Conway  

Kiss, Bow, or Shake Hands: The Bestselling Guide to Doing Business in More Than 60 Countries

Authored by Terri Morrison and Wayne A. Conaway, “Kiss, Bow, or Shake Hands: The Bestselling Guide to Doing Business in More Than 60 Countries” has insights into the cultures of over 60 countries. This book is a practical companion for international interactions. It offers valuable information about the cultures of over 60 different countries, making it a great resource for people who do business internationally.  

It teaches about the customs, manners, and ways of communicating in various cultures. This knowledge can help readers feel more sure of themselves when dealing with people from different parts of the world. In simple words, it's like a friend that provides tips on how to behave and talk respectfully when working with people from diverse backgrounds.

Are you interested to improve your Communication and interpersonal skills? Sign up now for our Communication and Interpersonal Skills Training !

13) “When Cultures Collide: Leading Across Cultures” by Richard D. Lewis  

When Cultures Collide: Leading Across Cultures

Exploring cultural norms and leadership across cultures, “When Cultures Collide: Leading Across Cultures” helps the readers understand how people from various parts of the world behave and do business. Richard D. Lewis, the author, provides useful ways to handle these differences and become a successful leader in cross-cultural situations.  

The book gives smart ideas to work well with people who have diverse backgrounds, making it easier to lead teams across the globe. So, if someone is curious about how to work better with people from different cultures, this book is a great guide.

14) “Beyond Culture” by Edward T. Hall  

Beyond Culture

Written by Edward T. Hall, “Beyond Culture” explores the layers beneath cultural differences, shedding light on the unconscious influences that shape behaviours. This Communication Skills Book offers a framework for understanding cultures in depth, leading to more meaningful and harmonious interactions.

15) “Cultural Intelligence: Surviving and Thriving in the Global Village” by David C. Thomas and Kerr C. Inkson  

Cultural Intelligence: Surviving and Thriving in the Global Village

Authored by David C. Thomas and Kerr C. Inkson, “Cultural Intelligence: Surviving and Thriving in the Global Village” is all about how important culture is in our connected world. It shows how to be smart about understanding different cultures and how to do well in a world where cultures mix.  

They talk about something called 'Cultural Intelligence,' which is like having a special skill to understand and work with people from all around the world. This book provides ideas on how to be successful in different places and situations, both in our personal lives and at work.

16) “The Silent Language” by Edward T. Hall  

The Silent Language

Authored by Edward T. Hall, “The Silent Language” talks about how people communicate without using words. He explains that this kind of Communication Skill is not the same in every culture. It's like having secret signals that we all understand without talking.  

This book helps readers see these hidden signals and understand how they're different in different parts of the world. By reading this book, they can learn to communicate better with people from other cultures. It's like learning a secret code that helps us get along and understand each other, even when we don't speak the same language.

Improve your business Communication Skills and learn to win over people in your organisation with our Business Communication Training !

Conclusion 

Reading Books to Improve Communication Skills is one of the best decisions that you can  take to get valuable insights and strategies to navigate the complexity of human interaction. These books will help you understand the power of persuasive conversations, commanding the stage and delivering great presentations. We hope that this blog could provide you with an excellent collection of best Books for Communication Skills to get started! 

Frequently Asked Questions

Reading some of the best books on Communication Skills as mentioned in the blog, will help you to achieve a broader perspective and knowledge on various topics. You must remember, Communication is not only about reading or speaking, but also about how you listen and learn.

Learning and training in Communication Skills will help you to express your concerns, ideas, suggestions more effectively, both in your workplace, as well as in your personal life. Being good in Communication helps you to solve even the complex problems, fosters collaboration and establish a culture of trust and respect. It also will help you to build your confidence and personal growth.

Yes. Reading book on Communication Skills will you to stand out in a competitive job market. This is because, if your Communication Skills are good, then you will have:

a) A boost in confidence

b) An increase in knowledge

c) Enhanced creative ideas

d) A good grasp over the understanding of the nature of relationships

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The Knowledge Academy’s Knowledge Pass , a prepaid voucher, adds another layer of flexibility, allowing course bookings over a 12-month period. Join us on a journey where education knows no bounds.

Discover Communication courses with The Knowledge Academy, offering Assertiveness Skills Training , Effective Communication Skills and Public Speaking Course . Designed for diverse skill levels, these courses provide a comprehensive understanding of Communication Skills methodologies. Whether you are starting your journey or aiming to elevate your Project Management expertise, immerse yourself in our Verbal Communication blogs to discover more insights!

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10 Skills for Effective Business Communication

Practical strategies from the world's greatest leaders.

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Table of Contents

  • Rave and Reviews

About The Book

  • 10 essential communication skills that empower you to masterfully handle pivotal moments in your career
  • Actionable exercises to practice and improve your communication skills right away
  • Clear explanations of the social psychology behind communication skills
  • Inspirational success stories that highlight communication skills from some of the world's greatest business leaders including Jeff Bezos, Steve Jobs, Tony Robbins, and more

About The Author

JESSICA HIGGINS, JD, MBA, BB, is a researcher, consultant, and marketing communications professional. Her personal accounts from this book came from her work as the chief operating officer of a consulting firm. Jessica now owns Digital Unicorns, an agency that helps individuals and companies communicate more effectively to market themselves and their businesses. Visit Digital-Unicorns.com for more information.

Product Details

  • Publisher: Tycho Press (August 21, 2018)
  • Length: 132 pages
  • ISBN13: 9781641520980

Browse Related Books

  • Self-Help > Communication & Social Skills
  • Business & Economics > Leadership
  • Business & Economics > Business Communication > General

Raves and Reviews

“This is one of the essential books every business leader should read to improve their working relationships and advance their career.” — Jeremiah Owyang, Founder of Catalyst Companies and Founding Partner at Kaleido Insights

"Jessica Higgins is a powerful communicator. She knows the art and science of getting people to act, change, and follower because they want to, not because they feel compelled to. Read this book and become a master communicator yourself." —Benjamin Hardy, Best-Selling Author of Willpower Doesn't Work

"Effective communication is the number one skill you can have in business. Whether you are a CEO, a founder, or working your way to the top, this book will help you get your message across with the people that matter." —Ben Way, Entrepreneur and Foreword Writer of 10 Skills for Effective Business Communication

"Not just a book, but a companion for life for those driven by success. 10 Skills for Effective Business Communication should be mandatory reading for all who wish to ascend the stage of commerce and communicate their ideas clearly and successfully." —Shaun Gold, Amazon best-selling author of Better Be U: Entrepreneur Crash Course

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Invisible Girl

What is business communication study? 

Business communication is the study of the communication methods and strategies used in business contexts.

 It encompasses a wide range of communication activities, including written and oral communication, nonverbal communication, and technology-mediated communication.

The goal of studying business communication is to develop a deep understanding of how to communicate effectively in various business contexts and to apply this knowledge to achieve better outcomes for businesses and their stakeholders.

With the significance of business communication in mind, professionals can leverage communication strategies to achieve success in their careers and help their organizations thrive.

Why do we study business communication? 

Business communication is a crucial aspect of any organization’s success, and studying it is essential for anyone looking to excel in the business world.

One of the key features of business communication is to improve our communication skills

Effective communication is a critical component of success in business, and studying business communication can help us develop our writing, speaking, and listening skills.

 In addition, Studying business communication also enables us to keep up with changing communication technologies, leading to increased success in negotiations, sales, and other business activities.

Top 15 Business communication books to Study in 2023

1) “crucial conversations: tools for talking when stakes are high” by kerry patterson, joseph grenny, ron mcmillan, and al switzler.

– This book provides practical tools for having difficult conversations in high-stakes situations, such as conflicts, negotiations, and performance reviews. It helps readers develop skills in dialogue, listening, and persuasion to navigate complex conversations effectively.

Review: For the MBTI framework believers, specifically those of which are classified as INTJ, this book is an absolute MUST. The book presents the unfortunate situation we all live in, which is the inability of people to speak their mind without it having an impact on the way they are seen. Hence becomes a practical tool for people management.  Source for the review  Rating: 4.0/5

2) “The Art of Communicating” by Thich Nhat Hanh

– This book offers insights and practices for communicating mindfully and effectively in both personal and professional settings.

The Art of Communication is also one of the best books on communication as it emphasizes the importance of active listening, compassion, and mindfulness in building stronger relationships and resolving conflicts. 

Review: This is a very succinct book on communicating. It digs through the roots of all communication issues and misunderstandings between people- beginning with self-communication to communication within a community.  Source for the review Rating: 4.10/5 

3) “The Power of Communication: Skills to Build Trust, Inspire Loyalty, and Lead Effectively” by Helio Fred Garcia

– This book focuses on developing the essential communication skills needed to build trust, inspire loyalty, and lead effectively. It covers topics such as nonverbal communication, storytelling, and crisis communication, providing practical tips and strategies for improving communication in a range of contexts.

Review: Really enjoyed this book. Very well-written, engaging, and full of great tips and insights as you would expect from a book on communication. Goes way beyond how to communicate and into human behavior and how the mind works and why people respond the way they do. Source for the review Rating: 4.08 /5

4) “Influence: The Psychology of Persuasion” by Robert Cialdini

– This book explores the principles of influence and persuasion, providing practical insights into how to persuade others effectively. It covers topics such as reciprocity, social proof, and authority, and provides examples of how these principles can be used in sales, marketing, and other contexts. 

Review: Required reading for all marketing professionals. The book details the most common approaches to influencing the decisions of others, backed up by the authors time spent infiltrating direct marketing companies and the like. Offers handy hints on how to spot when you’re being manipulated and how to handle it. Source for the review Rating: 4.21 /5

5) “The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change” by Stephen R. Covey

– This book outlines seven habits that can help individuals become more effective in their personal and professional lives, including effective communication. It emphasizes the importance of understanding others, listening actively, and seeking win-win solutions in building strong relationships.

Review: Before buying this book I read a number of “outstanding” and a few negative reviews. After reading the book I wouldn’t agree with negative reviews but I won’t call this book outstanding. I would call it “a book with a number of good strategies/advises to follow”. Source for the review Rating: 4.15 /5

6) “How to Win Friends and Influence People” by Dale Carnegie

– This classic book provides timeless advice on building strong relationships and influencing others. It covers topics such as listening actively, showing appreciation, and communicating clearly, providing practical tips and strategies for building strong relationships in both personal and professional settings.

Review: This book dives deep into how common courtesies produce exceptional results when dealing with others in just about any situation be it with bosses, customers, or leading others. This book has its place in today’s world.  Source for the review   Rating: 5 /5

7) “The Elements of Style” by William Strunk Jr. and E.B. White

– This classic guide to writing provides clear and concise advice on grammar, punctuation, and style. It is a must-read for anyone looking to improve their writing skills, whether for professional or personal purposes.

Review: A good reference book to keep referring to, for using the language in a clear and precise way. The good part is that it does not read like a rule book; the language is conversational and easy to grasp. Source for the book  Rating: 4.18 /5

8) “Never Split the Difference: Negotiating As If Your Life Depended On It” by Chris Voss

– Another brilliant professional communication book that offers practical advice on negotiating effectively in high-stakes situations. It covers topics such as active listening, empathy, and effective communication, providing practical tips and strategies for negotiating in a range of contexts.

Review: The book has given insight into how to keep calm, negotiate and keep your emotions in check while doing that. The best part is comparing it with his experience in the field and how the tactics worked for him. Would like to recommend it to any person who loses that 5 bucks in the negotiating market. Thank me later. Source for the book  Rating: 4.37 /5

9) “Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior” by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler

– This book provides practical tools for holding others accountable in the workplace. It covers topics such as setting expectations, addressing broken commitments, managing difficult conversations, providing practical advice for building stronger relationships and improving accountability in the workplace.

Review: If you find yourself in a situation where you have to call someone on their failure this book provides a path to do so while avoiding the common pitfalls that lead to problems. The solutions provided would work equally well for supervisors and subordinates in a business environment and some of the tools would also help with personal relationships. Source for the review Rating: 4.7 /5

10) “Difficult Conversations: How to Discuss What Matters Most” by Douglas Stone, Bruce Patton, and Sheila Heen

– An insightful corporate communication book that offers practical advice on having difficult conversations in a range of contexts. It covers topics such as managing emotions, understanding others’ perspectives, and resolving conflicts, providing practical tools and strategies for navigating complex conversations effectively.

Review: This book helps you to gain an understanding of the best approach to take when facing a conversation that has a high risk of going badly. I used the principles that I had learned within it to advise one of my team members when she had a falling out with a colleague and needed to talk to him about it. It really helped to diffuse a bad situation and lead to a great improvement in their working relationship. Source for the review Rating: 4.06 /5

11) “The Communication Book: 44 Ideas for Better Conversations Every Day” by Mikael Krogerus and Roman Tschäppeler.

-This book offers 44 short, practical tips for improving communication skills in a variety of contexts, such as networking, public speaking, and social media. Each idea is presented in a visually engaging format, with illustrations and diagrams to aid understanding. 

Review: “This book is a great resource for anyone who wants to improve their communication skills but doesn’t have a lot of time to read a lengthy book. The ideas are easy to digest and implement, and the illustrations make it fun to read.”  Source for the review Rating: 4.3/5

12) “The Art of Possibility: Transforming Professional and Personal Life” by Rosamund Stone Zander and Benjamin Zander

– This book explores the power of possibility thinking in transforming personal and professional relationships. It covers topics such as developing a positive mindset, seeing opportunities in challenges, and using creativity to build stronger connections with others.

It is also one of the top communication skill books as it provides practical insights and strategies for achieving personal and professional success through effective communication and relationship-building skills.

Review: This book gives me a positive mind and the way I should think to change from impossible to possible. highly recommended. Source for the review    Rating: 4.5 /5

13) “Storytelling with Data: A Data Visualization Guide for Business Professionals” by Cole Nussbaumer Knaflic

– This book provides practical guidance on using data effectively to tell compelling stories. It covers topics such as data visualization, storytelling techniques, and effective communication, providing practical tools and strategies for communicating data in a range of contexts.

Review: Good on fundamentals of storytelling in a business context; would especially recommend for people with a finance background who would like to improve on their storytelling skills Source for the review Rating: 4.40 /5

14) “Speak Like Churchill, Stand Like Lincoln: 21 Powerful Secrets of History’s Greatest Speakers” by James C. Humes

– This book offers practical insights into the techniques used by history’s greatest speakers. It covers topics such as using humor, crafting compelling messages, and connecting with audiences, providing practical tips and strategies for improving public speaking and communication skills.

Review: There are so many gems in this book, for new and seasoned speakers alike. If you’re looking for practical advice that you can implement to improve your public speaking, this is a terrific resource. Source for the review Rating: 3.95 /5

15) “Leaders Eat Last: Why Some Teams Pull Together and Others Don’t” by Simon Sinek

– This book explores the importance of trust, communication, and leadership in building strong teams. It covers topics such as creating a culture of trust, communicating effectively, and developing strong leaders, providing practical insights and strategies for building stronger teams in the workplace.

Review: There are so many gems in this book, for new and seasoned speakers alike. If you’re looking for practical advice that you can implement to improve your public speaking, this is a terrific resource.  Source for the review Rating: 4.06 /5

Business communication books for MBA and BBA 

Top Business communication books that are specifically geared toward MBA and BBA students:

1) “Business Communication Today” by Courtland L. Bovee and John V. Thill

– This textbook is widely used in business communication courses and provides a comprehensive overview of the field. It covers topics such as interpersonal communication, group communication, public speaking, and digital communication, with practical examples and exercises to help students develop their communication skills.

2) “Essentials of Business Communication” by Mary Ellen Guffey and Dana Loewy

– This textbook provides a practical and concise overview of business communication concepts, and strategies. It covers topics such as writing effective emails, memos, and reports, delivering effective presentations, and communicating in diverse settings, with real-world examples and case studies to help students apply the concepts they learn.

3) “Business Communication: Process and Product” by Mary Ellen Guffey and Dana Loewy

– This textbook focuses on the communication process in business settings and provides practical strategies for effective communication.

It covers topics such as audience analysis, message design, and feedback, with examples and exercises to help students apply the concepts they learn.

4) “Business and Professional Communication: Plans, Processes, and Performance” by James R. DiSanza and Nancy J. Legge

– This textbook provides a comprehensive overview of business and professional communication, with a focus on developing effective communication plans and strategies.

It covers topics such as listening, nonverbal communication, conflict management, and crisis communication, with real-world examples and case studies to help students apply the concepts they learn.

5) “Effective Business Communication” by Herta A. Murphy, Herbert W. Hildebrandt, and Jane P. Thomas

– This classic textbook has been used for decades in business communication courses and provides a practical overview of effective communication strategies.

It covers topics such as writing clear and concise messages, developing effective presentations, and using technology for communication, with real-world examples and exercises to help students improve their communication skills.

6) “Business Communication Essentials” by Courtland L. Bovee and John V. Thill

– This textbook is designed to provide an introduction to business communication for BBA students. It covers topics such as interpersonal communication, workplace communication, and digital communication, with practical examples and exercises to help students develop their communication skills.

In summary, these books on business communication will provide a range of practical tools and strategies for effective communication in workplace settings. Whether you are an MBA or BBA student, these books can help you develop the communication skills you need to succeed in the workplace.

Frequently Asked Questions

Q1: what are business communication books.

Ans: Business communication books are valuable resources for professionals looking to improve their communication skills and achieve the objectives of business communication . These books provide insights, strategies, and practical tools for effective communication in a variety of professional settings.

Q2: What are the 7 principles of business communication?

Ans: The 7 principles of business communication are clarity, completeness, conciseness, consideration, concreteness, courtesy, and correctness. These basic principles of communication in business serve as a guide for effective communication in professional settings and help ensure that messages are clear, concise, and respectful.

Q3: What are business communication skills?

Ans: Business communication skills refer to the abilities needed to effectively communicate in professional settings. Such skills comprise written and verbal communication, active listening, interpersonal communication, public speaking, and digital communication.

Q4: What are the 4 basics of business communication?

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SnackNation

✅ 15 Essential Books on Communication for Effective Interaction and Understanding in 2024

Fed up with miscommunication mishaps in your career and personal life? Let’s flip that script.

Our lives rotate around communication with family, friends, and work. The books on communication we have selected cover a range of topics.

Level Up Your Career In 5 Minutes

The Assist is a free, enjoyable weekly email offering actionable tips for professional development and communication skills. It's like that reliable friend you turn to for work and life advice, sending advice 4x a week to problem-solving go-getters like yourself.

❤️  Why we love this resource:  

  • Improve your communication skills by discovering new tools.
  • Learn how to handle difficult conversations with expert guidance.
  • Strengthen public speaking skills and boost confidence.

So what are you looking to improve upon? Are you sharing a goal, giving a presentation, resolving a conflict, or having small talk?

These books on communication will prepare you for what you want to say, to whom it needs to be said.

Page Contents (Click To Jump)

15 Must-Read Books on Communication

books on communication

Do you want to have effective communication skills ? Dive into the world of books on communication!

You’ve just stumbled upon your ultimate treasure trove — savvy books that pack a powerful punch when it comes to boosting your interpersonal prowess. It’s about understanding how to effectively get your message across, and connect with people.

In these pages are a wealth of wisdom on best communication practices, and you’ll be learning the following:

🚀 Build trust with others

💼 Ace business negotiations , be it your next job interview or a business deal.

🌐 Navigate the online world of email, ensuring your message is clear.

🧩 Equip yourself to deftly handle conflicts and misunderstandings.

💡 Ease the pressure of public speaking by building strong communication habits .

⭐ Communication Tip from The Assist : Actively listen without interruption and reflect back on key points to ensure understanding before crafting your response in important conversations.

These will not just be books on your shelf; they will become catalysts for your personal and professional well-being. So, let’s see what all the hype is about!

“How to Win Friends and Influence People” by Dale Carnegie

You may have seen the book cover for this globally renowned self-help book on communication. In 1936, Simon and Schuster published “How to Win Friends and Influence People” which became a bestseller. The principles Dale Carnegie discusses are considered timeless pieces of practical wisdom, in everything from business to personal relationships.

❤️ Why we love this book on communication: It’s a quick read that is written in plain English. It offers actionable strategies of cooperation based on real examples. This book’s lessons have appealed to anyone seeking an enriching go-to guide about personal and professional relationships.

⭐️ Key Takeaways:

  • Give honest appreciation to everyone.
  • Concise paragraphs pack a punch.
  • Good communication is based on a few key skills.

“Difficult Conversations” by Douglas Stone

Douglas Stone's “Difficult Conversations” emphasis on perspective and emotion makes this seminal work worth reading. For those difficult moments with co-workers, business partners, friends and family, this book gives step-by-step guides on how to approach communication through such times. With three decades of research, it exemplifies impactful communication. Through relatable life instances, it showcases how meaningful conversations yield positive results, making it vital for better conflict resolution and enhanced relationships.

❤️ Why we love this book on communication: This is valuable for leaders to motivate an office with low morale, or to break through barriers of difference of opinion that result in a stalemate. The step-by-step approach leaves little guesswork on our part.

  • Presents a methodical approach to handling challenging dialogues.
  • Arrive at the heart of the matter in ways that build relationships.
  • Redefine conflict resolution as an opportunity for growth and understanding.

“Words That Work” by Frank Luntz

In “Words that Work” by Frank Luntz, language becomes a potent tool as Luntz gives words and phrases a prominent place as the major factor of communication. Luntz delves into linguistic techniques, showing how words shape perceptions, decisions, and attitudes. His stories emphasize empathy and authenticity's role in impactful communication.

❤️ Why we love this book on communication: Not only do we gain respect for individual words, but Luntz gives us a shortlist of words that can make an immediate impact. He gives 10 fundamental rules of communication. The more we can adhere to, the better chance our words will be a home run.

  • Language shapes perceptions and drives influence effectively.
  • Actionable strategies set forth as a list of fundamental rules to follow.
  • Learn to craft impactful messages and connect effectively.

“The Art of Communicating” by Thick Nhat Hanh

"The Art of Communicating" by Thick Nhat Hanh is a must-read gem on proficient communication. This book takes you on a journey through the thickets of daily interactions. It guides you to communicate meaningfully, listen with empathy, speak with authenticity, and enhance the way you impact and experience the world.

❤️ Why we love this book on communication: This distinctive guidebook is the encouragement for us to communicate with more passion when passion is desired, and to communicate with nourishing language when it is called for. On one hand, it empowers us to express ourselves, and on the other hand, to listen empathetically to whomever we are speaking, with anyone in the world.

⭐ Key Takeaways:

  • Improve self-expression.
  • Enhance empathetic listening.
  • Improve social skills.

“Simply Said: Communicating Better at Work and Beyond” by Jay Sullivan

Are you ready to up your communication game? In "Simply Said: Communicating Better at Work and Beyond," Jay Sullivan’s ultimate guide gives your business communication the upper hand. Have you ever wondered why your ideas fail to get the nod? Or why your email seemed harsh? It all boils down to your communication skills. This book is essentially a treasure trove of techniques that will make you a better listener, presenter, and influencer.

❤️ Why we love this book on communication: It strengthens our communication skills tremendously. It's practical, filled with real-life scenarios, and helps us effortlessly connect, inspire, and influence others. This book is all about reinventing your ideas to hold up in conversations.

  • Focus less on self, more on others.
  • Mastering persuasive, clear messages.
  • Listening is part of the art of communicating.

“The Effective Communication Method: 9 Keys to Master Communication Skills” by Brian Basterfield

Ever wondered why some people can easily command a room? This book unravels the mysteries behind influential communication. Think of it as a helping hand guiding you through the jungle of social interaction, the first impressions of job interviews, and the body language of public speaking. Because let's face it, when you practice better communication, the moments that you prepare for go even better than expected.

❤️ Why we love this book on communication: This book simultaneously empowers and educates readers on communication strategies central to awe-inspiring speeches, clear conflict resolution, and impactful small daily meaningful conversations.

  • Understand the role of body language.
  • Master active listening techniques.
  • Improve written communication.

“5 Voices: How to Communicate Effectively with Everyone You Lead” by Jeremie Kubicek and Steve Cockram

Looking for five keys a leader needs that unlock authentic relationships? This fast-paced guide swiftly tells stories of self-help, personality patterns, and leadership voices. With "5 Voices," becoming a top-notch leader is no longer about navigating a labyrinth of complicated dynamics but exploring the thrill of self-discovery and embracing diversity.

❤️ Why we love this book on communication: "5 Voices" breaks down the complexity of emotional intelligence, personality traits, and leadership styles into a super simple vocabulary. It helps you not only to discover your own leadership voice but also to value others' voices, enabling good communication for all relationships.

  • Discover your unique leadership voice.
  • Gain insights into different personality patterns.
  • Boost your emotional intelligence.

“Effective Emails: The Secret to Straightforward Communication at Work” by Chris Fenning

Ever notice how email correspondence is more difficult than face-to-face? Do you type out the same message ten times because it doesn’t sound right? "Effective Emails: The Secret to Straightforward Communication at Work" presents a robust solution. The topics speak about managing professional correspondence via email. Chris Fenning, a multi-award-winning author, curates effective mail-writing techniques and combines them with expert advice for good measure.

❤️ Why we love this book on communication: "Effective Emails" is our ticket out of mundane, dragging email chains. Packed with practical frameworks and examples, it shows us how to write meaningful, concise emails ensuring faster replies and less confusion. Who wouldn't appreciate that?

  • Master writing short and accurate emails.
  • Take steps to avoid fussy group emails.
  • Includes a case study showing transformation of a disorganized email into a comprehensible one.

“10 Simple Secrets of the Worlds Greatest Business Communicators” by Carmine Gallo

Drawing out of experiences of iconic figures from Steve Jobs to Warren Buffet, Carmine Gallo weaves together a must-read tapestry. From these top minds of business, come techniques to communicate in ways that demand attention, resonate with audiences, and leave an indelible mark.

❤️ Why we love this book on communication: Finally a book written for professional communication by the best-selling author, Carmine Gallo. He has written memorable anecdotes that have been sticking with us throughout the day.

  • Gives practical strategies based on real-world examples.
  • Emphasizes storytelling as a way to communicate.
  • Practice business communication like the best business minds.

“Resonate: Present Visual Stories that Transform Audiences” by Nancy Duarte

“Resonate: Present Visual Stories that Transform Audiences,” by Nancy Duarte, focuses on the art of giving a presentation to a group of colleagues. Duarte compares presentations to anatomy, giving them parts, which she exercises and strengthens. Presentations are a form of public speaking that blend visual components with spoken word, and her tips are designed to build up all its aspects.

❤️ Why we love this book on communication: She brings out the heart of a presentation: to inspire others to action. Her goal is for us to view presentations as communication that drives the audience to action, and this is a goal we can’t agree with more.

  • New strategies are unveiled for crafting captivating, impactful visual narratives.
  • Presentations should deeply resonate with audiences.
  • A well-presented story engages, inspires, and persuades.

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“Crucial Conversations” by Kerry Patterson

"Crucial Conversations: Tools for Talking when Stakes are High," by Kerry Patterson is a masterclass in navigating high-stakes conversations with finesse and poise. Patterson's emphasis on fostering open dialogue, cultivating mutual respect, and defusing tension sets this book apart as one of the best books on conflict resolution. This communication book is full of real-life examples, relatable advice, and actionable techniques transforms difficult conversations into opportunities for growth, understanding, and stronger connections.

❤️ Why we love this book on communication: Certain upcoming events are defining moments in our lives, and there will be communication on that day. Conflict is unavoidable, but the outcome is better when we communicate effectively. This book focuses on difficult interactions.

  • Learn to turn high-stakes conversations into opportunities for growth and understanding.
  • Framework provides a structured process for handling tough discussions, setting it apart as a practical guide to navigate complex interactions.
  • The focus on emotional intelligence, helps readers manage their own emotions and understand others' feelings during crucial conversations.

“How to Talk to Anyone” by Leil Lowndes

In "How to Talk to Anyone: 92 Little Tricks for Big Successes in Relationships" by Leil Lowndes, the expertise of effective communication is unraveled. She discusses the secrets of building rapport, mastering body language, and crafting engaging meaningful small talk. This versatile toolkit is for anyone looking to enhance their social skills, as it offers a blend of actionable tips, relatable anecdotes, and psychological insights that empower readers to connect effortlessly with others.

❤️ Why we love this book on communication: The small ways she teaches us are fun and memorable, and most importantly effective. We especially love how easy her tips are to remember, when we need them most, because each tip has its own catchy phrase.

  • Gives a treasure chest of techniques for mastering the art of engaging conversations.
  • Offers a unique approach to foster personal magnetism through small talk and body language.
  • Applicable in diverse scenarios, equipping readers to excel in social interactions of all kinds.

"Just Listen” by Mark Goulston

According to "Just Listen: Discover the Secrets to Get from Good to Great," by Mark Goulston, the best communication skill is active listening. Goulston’s expertise as a psychiatrist, business consultant, and business coach come together to form powerful techniques for better teamwork. His techniques break down barriers, diffuse conflicts, and foster empathy. This practical guide offers readers a practical roadmap to enhance relationships and create positive impacts, in both personal and professional spheres.

❤️ Why we love this book on communication: The most valuable conversations require active listening, and this book delves masterfully into that aspect. Whether we hear out a request from a family member, or a new idea from a partner, active listening is more than just receiving information but also about taking action.

  • Practical guidance for empathetic and attentive listening.
  • Turn “impossible” and “unreachable” people in our lives into collaborators.
  • Focus on fostering meaningful relationships by truly understanding and engaging with others.

“It’s the Way You Say It” by Carol A. Fleming

In “It's the Way You Say It” by Carol A. Fleming, vocal communication's significant impact is explored, including tone, pitch, and cadence nuances. The book highlights that mastering communication, including speech, grammar, and nonverbal cues, is crucial for success in a competitive world. Fleming's work offers insight into enhancing presentation skills and overcoming stage fright.

❤️ Why we love this book on communication: The techniques she outlines are told in her amazing style. Each story outlines a person figuring out how to communicate better and is highly relatable.

  • Power of vocal communication in leaving lasting impressions.
  • Convey intelligence through speech.
  • Project confidence, credibility, and engagement.

“People Skills: How to Assert Yourself, Listen to Others, and Resolve Conflicts” by Robert Bolton

This comprehensive guide offers readers practical strategies for navigating the intricacies of assertiveness, active listening, and conflict resolution. Backed by real-world examples and grounded in psychological insights, Bolton recognizes that language can effectively resolve long disputes, remedy miscommunications, and prevent barriers from forming between people who should be cooperating.

❤️ Why we love this book on communication: We can communicate our needs with simple techniques. He views disputes as “roadblocks” that damage relationships, and these tools act as communication repairs to get people back on track.

  • Navigate assertiveness, listening, and conflict resolution.
  • Effective communication strategies for understanding and resolving conflicts.
  • Healthy relationships via dialogue and empathy.

People Also Ask These Questions About Books on Communication

Q: how can i use the communication techniques from these communication books to resolve disagreements at work.

  • A: You can employ the communication techniques from these books by using active listening strategies with your colleagues during disagreements, practicing empathy to understand their viewpoints, and using assertive communication to express your thoughts respectfully. Applying these methods can lead to more constructive conversations and effective resolution of conflicts in a workplace setting.

Q: How can I create a plan to consistently practice takeaways learned in communication books?

  • A: To establish a consistent routine for takeaways learned in communication books, start by setting aside dedicated time each day for focused practice. Break down the takeaways into manageable steps and create a schedule, ensuring you gradually increase the complexity as you become more proficient. For a pro-tip, try listening to the Amazon audiobook version of the book while you are doing morning meetings. Tracking your progress and seeking an accountability partner or group can further enhance your commitment to honing your communication skills.

Q: Which books provide guidance on fostering effective team communication within organizations?

  • A: Books such as “21 Days of Effective Communication: Everyday Habits and Exercises to Improve Your Communication Skills and Social Intelligence” by Ian Tuhovsky and “Leading Without Authority” by Keith Ferrazzi offer valuable insights into fostering effective team communication within organizations. These books available on Amazon delve into techniques for handling difficult conversations, building trust and habits , and promoting open dialogues, which are essential for cultivating a healthy and collaborative team communication environment.

Q: Which communication books are essential for understanding cross-cultural communication and its challenges?

  • A: For a comprehensive understanding of cross-cultural communication and its challenges, consider reading “Kiss, Bow, or Shake Hands” by Terri Morrison and Wayne A. Conaway, along with “The Culture Map” by Erin Meyer. These communication skills books delve into cultural nuances, communication styles , and strategies for bridging gaps to ensure effective interactions in diverse settings, offering valuable insights for navigating cross-cultural communication challenges.

Q: What are the best books for enhancing public speaking and presentation abilities?

  • A: To enhance your public speaking and presentation abilities, I recommend reading “Talk Like TED” by Carmine Gallo and “Presentation Zen” by Garr Reynolds. These books that can be found on Amazon offer practical techniques to captivate your audience, structure compelling narratives, and employ effective visual aids, enabling you to deliver impactful and engaging presentations.

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Moscow business connection Unknown Binding – Import, January 1, 1992

  • Publisher Telebase Systems
  • Publication date January 1, 1992
  • ISBN-10 0963214004
  • ISBN-13 978-0963214003
  • See all details

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  • Publisher ‏ : ‎ Telebase Systems (January 1, 1992)
  • ISBN-10 ‏ : ‎ 0963214004
  • ISBN-13 ‏ : ‎ 978-0963214003
  • Item Weight ‏ : ‎ 1.74 pounds

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  1. 15 Best Communication Books to Read for Work in 2024

    1. Crucial Conversations: Tools for Talking When Stakes Are High by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler Crucial Conversations is a guide for communicating in tense situations. The book urges speakers to create dialogues where both parties feel safe speaking and try to hear each other out.

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    20 Best Business Communication Books to Read in 2023. such as Simply Said, How to Talk to Anyone, Crucial Conversations, Just Listen, Getting to Yes Muhiuddin Alam Find me: Google Knowledge Panel Updated: February 04, 2024 On this Content ...

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    1) "Crucial Conversations: Tools for Talking When Stakes Are High" by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler - This book provides practical tools for having difficult conversations in high-stakes situations, such as conflicts, negotiations, and performance reviews.

  17. 15 Must-Read Books on Communication in 2023

    A: Books such as "21 Days of Effective Communication: Everyday Habits and Exercises to Improve Your Communication Skills and Social Intelligence" by Ian Tuhovsky and "Leading Without Authority" by Keith Ferrazzi offer valuable insights into fostering effective team communication within organizations.

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    Build a Solid Foundation in Business Communication: Explore the fundamental principles of effective business communication in Lesson 1, setting the stage for a journey towards mastery. Master the Art of Persuasive Communication: Delve into the art of persuasion and influence in Lesson 2, learning to craft messages that captivate and drive ...

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