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How to Improve Your Business Writing

  • Carolyn O’Hara

business communication writing skills pdf

Cut the fat.

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  • Carolyn O’Hara is a writer and editor based in New York City. She’s worked at The Week, PBS NewsHour, and Foreign Policy. carolynohara1

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Business Communication: Five Core Competencies

business communication writing skills pdf

Kristen Lucas, University of Louisville

Jacob D. Rawlins, Brigham Young University

Jenna Haugen, University of North Carolina at Chapel Hill

Copyright Year: 2023

Publisher: SAALCK

Language: English

Formats Available

Conditions of use.

Attribution-NonCommercial-ShareAlike

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Reviewed by Shelley Wigley, Associate Professor, University of Texas at Arlington on 5/18/24

The text covers a lot of information succinctly; it is clear and easy to understand. I appreciate the authors' approach to business communication and believe this text could be used by every type of professional - not just "business" professionals. read more

Comprehensiveness rating: 5 see less

The text covers a lot of information succinctly; it is clear and easy to understand. I appreciate the authors' approach to business communication and believe this text could be used by every type of professional - not just "business" professionals.

Content Accuracy rating: 5

The information in the book appears to be accurate.

Relevance/Longevity rating: 5

Very relevant. The text provides information to help students understand how they must communicate professionally in order to be successful and taken seriously in the workplace.

Clarity rating: 5

The book is clear, concise and organized extremely well. Content is easy to follow.

Consistency rating: 4

The text does a nice job with remaining consistent throughout and building on previously introduced concepts. The book does an excellent job of providing examples overall; however, I do wish the authors would have included an example for using social judgment theory when attempting to persuade someone. What does that look like, exactly?

Modularity rating: 4

Th modularity is pretty good; my only critique is that the text could easily incorporate more graphics and think about adding appropriate videos, etc. to break up the text. Students do not read these days and if they do, they often don't retain the information, so reinforcing ideas and concepts with visuals and videos is necessary.

Organization/Structure/Flow rating: 5

Excellent; the information is organized well and makes logical sense.

Interface rating: 5

I had no problems navigating the text and saw no distorted images.

Grammatical Errors rating: 4

I noticed just a few minor typos; overall, it was very well done.

Cultural Relevance rating: 5

The book does not include any culturally insensitive or offensive content.

Excellent text on how to communicate professionally, ethically, and effectively in the business world. I highly recommend this text.

Table of Contents

  • Chapter 1: Becoming Competent
  • Chapter 2: Professional
  • Chapter 3: Clear
  • Chapter 4: Concise
  • Chapter 5: Evidence-Driven
  • Chapter 6: Persuasive
  • Afterword: Communicating Competently and Confidently

Ancillary Material

About the book.

Business Communication: Five Core Competencies is a practical, engaging book designed to help undergraduate students and business professionals develop competence and build confidence in their business writing skills. Readers will learn about the five core competencies of business communication: professional, clear, concise, evidence-driven, and persuasive. They also will learn strategies for applying each of these competencies across a range of real-world business scenarios. Each chapter includes Communication Tips, Your Turn Exercises, and how-to advice for writing a variety of business messages.

About the Contributors

Kristen Lucas  (Ph.D., Purdue University) is an associate professor in the College of Business at University of Louisville. She led the development of the competency-based business communication approach and has published pedagogical articles about it in  BizEd Magazine  and  Business and Professional Communication Quarterly . In 2019, she was named the Meada Gibbs Outstanding Teacher-Scholar by the Association for Business Communication. In addition to teaching business communication, Kristen is an active researcher. She has published more than 40 scholarly articles and chapters on workplace dignity, organizational discourse, and business communication. Her work appears in outlets such as  Organization Studies, Journal of Management Studies,  and  Journal of Business Ethics.

Jacob D. Rawlins (Ph.D., Iowa State University) is an associate professor in the Linguistics department at Brigham Young University. Prior to joining the faculty at BYU, he helped develop the competency-based curriculum for the business communication courses at the University of Louisville, and he continues to use that approach in his editing and publishing courses at BYU. Jacob’s research focuses on applications of rhetorical theory in the workplace, professional communication pedagogy, and interactive data visualizations. He has published in  Business and Professional Communication Quarterly ,  Technical Communication Quarterly , and  IEEE Transactions on Professional Communication.

Jenna Haugen (Ph.D., University of Kansas) is a clinical associate professor in the Kenan-Flagler Business School at University of North Carolina at Chapel Hill. With expertise in business and professional communication, Jenna focuses on rhetorical strategies used to communicate with organizational stakeholders, identity crafting, and newcomer socialization.  She is an active member of the Association for Business Communication and the National Communication Association.

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IMAGES

  1. 55 Written Communication Examples (2024)

    business communication writing skills pdf

  2. What Are Some Of The Ways To Improve Business Communication Skills

    business communication writing skills pdf

  3. 4 Types of Business Communication and How They Benefit Your Business

    business communication writing skills pdf

  4. Business Communications and Report Writing (Compilation)

    business communication writing skills pdf

  5. Written Communication

    business communication writing skills pdf

  6. 7C's of a Good Communication

    business communication writing skills pdf

VIDEO

  1. Business Communication ADC Part 2 Syllabus & Paper Pattern 2023

  2. Four Skills of Communication| Listening, Speaking, Reading & Writing| Process and Barrier to Avoid

  3. Technical Proposal Writing

  4. A Key to Corporate Success : Business Communication (Writing Skills)

  5. Planning Business Messages

  6. IT NQF 4

COMMENTS

  1. Business Communication and Report Writing Handbook

    Purpose. The purpose of this intervention is to appreciate the importance of business communication with an emphasis on how to plan, structure, write and revise business reports. Delegates will learn key concepts of report writing and explore the technical aspects of how to write a fit for purpose report.

  2. Business Communication Fundamentals

    Once you know your purpose, it should guide all aspects of your message. 3. DESIGN STRUCTURE. Introduction (10%): State your purpose and preview your key points. Body (80%): Lay out your key points and substantiate them with detail and evidence. Conclusion (10%): Restate your key message and finish with a call to action. 4.

  3. The Science of Strong Business Writing

    Strong writing skills are essential for anyone in business. You need them to effectively communicate with colleagues, employees, and bosses and to sell any ideas, products, or services you’re...

  4. Business Communication for Success

    Business Communication for Success (BCS) provides a comprehensive, integrated approach to the study and application of written and oral business communication to serve both student and professor. This series features chapters with the following elements: • Learning Objectives • Introductory Exercises

  5. Business Communication for Success

    Business Communication for Success (BCS) provides a comprehensive, integrated approach to the study and application of written and oral business communication to serve both student and professor. This series features chapters with the following elements: Learning Objectives. Introductory Exercises.

  6. Effective Business Writing

    In almost any career or area of business, written communication is a key to success. Effective writing can prevent wasted time, wasted effort, aggravation, and frustration. The way we communicate with others both inside of our business and on the outside goes a long way toward shaping the organization’s image.

  7. How to Improve Your Business Writing

    HBR Learning’s online leadership training helps you hone your skills with courses like Writing Skills. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by ...

  8. Business Communication: Five Core Competencies

    Readers will learn about the five core competencies of business communication: professional, clear, concise, evidence-driven, and persuasive. They also will learn strategies for applying each of these competencies across a range of real-world business scenarios.