homeworks energy inc reviews

HomeWorks Energy

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Services Offered

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Heater Installation in 13 reviews

Boiler Services in 6 reviews

Emergency Services in 4 reviews

Home Energy Assessment in 2 reviews

Heater Repair in 9 reviews

Attic Insulation Installat… in 6 reviews

A/C Installation in 2 reviews

Ventilation Services in 2 reviews

Review Highlights

“ I just had insulation work done pursuant to the recommendations of a MassSave energy audit. ” in 11 reviews

“ Brain S and Charles B to install for us. ” in 2 reviews

“ My Home Energy Specialist was very knowledgeable and explained me all the details in a simple manner that I could understand. ” in 2 reviews

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About the Business

Business owner information

Scott and Max V.

Business Owner

To help make homes smarter, greener, and more comfortable year-round, we specialize in no-cost home energy assessments, professional insulation work, and complete heating and cooling (HVAC) system upgrades. Increasing home value, longevity, comfort, and safety while cutting down on the planet's energy consumption makes energy efficient upgrades. We help homeowners benefit directly from state energy efficiency programs, such as Mass Save® and NYSERDA, so you can be sure you're receiving the best discounts and rebates, access to zero or low-interest rate loans, and a team of experienced professionals to guide you every step of the way. HomeWorks Energy is the leading Home Performance Contractor in the Mass Save® energy efficiency program and the largest insulation installer in the state. …

Location & Hours

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101 Station Lndg

Medford, MA 02155

Serving Medford Area

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Overall rating

131 reviews

It goes on - I've been waiting for a refund on the work not done & haven't been able to reach them on the phone.  Today I received a letter from them congratulating me on having work done, with a permit form to be taken to my town hall to have an inspection.  This company does not know what they are doing - don't use them!

Adding another to the pile of negative reviews here.  I continue to get their annoying letters for Energy Audits even though it seems they don't have the staffing to do the work.  Scheduled the audit, a list of tasks was made with the associated fee, paid a deposit on the fee & then chased them for an appt.  On the 1st appt day I had a 1-3 window & they called at 3 with the need to reschedule.  On the 2nd appt day they called to say they were double booked.  I insisted they reschedule with the other person & they did.  They reviewed all the tasks on the list & other then minor sealing & door stripping said that nothing else was needed & I'd get a refund.  I'm sure that refund will take it's time to get to me.  I mention the letters keep coming - my suggestion is they spend less resources on trying to generate customers & doing the work they've signed up to do.  Don't bother booking them - you'll just be annoyed like me!

We had HomeWorks Energy install insulation and vents outlets. The Team of Tom, Ben and Will were great. Very professional and an excellent team. We would recommend the HomeWorks team to any Home owners. The team showed up early and ready to work. The supervisor, Nelson was on top of everything the team was doing. You will be happy with the work done.  I wish I could use this team with all of The work I have done. Thank you - Nelson, Tom, Ben, and Will.

Business Employee

Hey Richard, thank you for taking the time to write a review on your insulation work. Nelson, Tom, Ben, and Will are a great team and I'm sure they appreciate the praise, I'll be sure to pass it on! Sincerely, James Bizeur Director of Customer Experience

Very bad experience with Heating and Cooling!  Stay away from this company. I hired them to tune-up two gas furnaces in my home before winter. I let Donna Bradley, Homeworks know that one of the furnaces was making a noise which I thought it'd be the fan.  She said technician will also check that. Technician came on time 10/30/2020 I paid him with a check .  Few days later I noticed something very weird with the filter.  It was installed outside of its place and because this was not the right place there were openings into the basement on both sides of the filter.Furnace was still making the same noise than before I called HomeWorks and spoke and sent pictures to Donna Bradley .  I expressed my concerns and she sent another technician ONLY to check the filter error.  New technician found OLD FILTER FROM LAST WINTER was in the right place!  And new filter was installed were a filter should not be.  He corrected the error.  He also found another error, gas switch in furnace was not -he turned it on. After he left I found another error, first technician left something outside of furnace which it should be inside to insulate hight temperature from coming outside of furnace and into the basement. I called Donna again and I expressed my concerns and my suspicion that tune-ups were not done properly or not done at all.  I asked to send second technician or someone else to check if gas furnaces were done properly.  She said she would look if that's was possible to do.  I called her again, left messages.  I emailed her.  And I haven't heard from her. This is a gas furnace and Homeworks is not even considering what could happen to my family and my house.  I hold them accountable for any damages done related to my gas furnaces. And, I advised to anyone NOT TO EVER USE HOMEWORKS HEATING!

Do not recommend. Was charged over $6k for a mini split. It was delivered on 10/28 and electrician never showed up to install.  It has been over 2 weeks. Have called Mass save several times and they promise to get back to us to schedule the install but have not followed through. They are quick to charge my credit card though.. extremely disappointed. Will never go through Mass Save again.

Melanie B., thank you for taking the time to give us your feedback. We are so sorry that you had a negative experience with our HVAC Team. Our goal is the total satisfaction of our customers, and we want to make things right. Please send your contact information by email to customersupport@homework… so we can contact you directly.

So now the work is done. We are pleased with furnace install and insulation but they ripped up our floorboards and left them split in two with nails sticking out!! Again made phone calls and emails and no response!! Very poor service and one BIG headache!! Trust me James when I say I have the right phone number! I have extension numbers for specific people. I even called yours and your assistant told me you would be calling me back!! I left a message Friday and yesterday with Crystal. I responded to Talia via email last Friday and haven't heard back from either person. James if you've been following this...How come you've never had someone from your organization or you reach out to us if you were aware we were unhappy with service??? Very sad!

Margaret, I've been following your project thoroughly since it first came across my desk, and I'm sorry for the experience that you've had. The agents who help handle escalated customer issues work under my department, and there are 3 agents staffed in the organization full time Monday through Friday. It's always concerning to me when a customer is unsatisfied, especially when someone states that they can't reach my agents. What number are you calling to reach our customer service line? We keep a very well staffed group, and ensure that any customer that gets to voicemail is called back same or next day. Best, James Bizeur Director of Customer Experience

I should have done some research on this company before I started this process. We have had an awful experience with this company! NO one returns phone calls. We are scheduled for an install this Wednesday and have given them a check but they actually called this morning looking for payment. I have made many calls in the last 6 weeks and not one person of the many I have spoken to have returned my calls! I am really anxious about the actual work they are supposed to be doing.

I should have done some research on this company before I started this process. We have had an awful experience with this company! NO one returns phone calls. We are scheduled for an install this Wednesday and have given them a check but they actually called this morning looking for payment. I have made many calls in the last 6 weeks and not one person of the many I have spoken to have returned my calls! I am really anxious about the actual work they are supposed to be doing too! I have read through prior reviews and not happy about what I've read. I would NOT recommend them to anyone!! Customer service is the worst I've ever experienced in my life!! I called MassSave last Friday to complain and they said I needed to voice my concerns with vendor. So I called and they assured me my account rep would call me Monday. So she calls me today (Friday) to say where's my check?!

Went through Mass Save for insulation. They came by to do an energy audit. Said the furnace was old and should probably be replaced. It's been a problem for years so I agreed to replace the furnace and the central air condenser. The original installation date was canceled because the product was not available. A tentative date was rescheduled with the promise to call and confirm that the product was available. One day before that date I called HE because I had not heard from them.  I was told that I would definitely hear from them when they were ready to deliver. To my surprise I arrive home the next day to find boxes of stuff that was piled in the work area. My work-at-home daughter had to move the stuff because HE arrived without advance notice. Ok, minor problem at least a new furnace was installed (or so I thought).   The next day they installed the condenser. It wasn't until almost a week later when the weather became cold that I discovered that the products had not been completely installed. HE made no attempts to contact me about this. When I called the office they seemed surprised when I told them about the very cold night my family and I had just spent. Now HE has an installer and an electrician come by to finish the work that should have been done a week earlier. Phone calls back and forth to the installer in the proceeding days. A bunch of empty promises. I come home every night from work to find that neither the furnace nor the central air to be in proper working condition. A week and a half after HE removed my old but working furnace I remain without heat in my home.

Phil M., thank you for taking the time to give us your feedback. We are so sorry that you had a negative experience with our HVAC team. Our goal is the total satisfaction of our customers, and we want to make things right. Please send your contact information by email to customersupport@homework… so we can reach out to you directly.

We used HomeWorks Energy to install three mini splits in our condo. They were great from start to finish. They quoted us a fair price, gave us good advice about which units to get, and were clear about the whole process. Special shout out to Tony, Nate, Seamus and the whole team for being so gracious on the day of the installation and making it as easy as possible to navigate working from home in a small space with a dog while they were putting up the units! Extra points for wearing masks the whole time, making us feel safe and comfortable during COVID-19.

Michelle, thank you! We appreciate you taking the time to write a review and share your experience on Yelp; your feedback helps us ensure customers continue to receive great service. Thanks again!

So this was a sort of waste of time. They sent someone to evaluate whether we needed services and determined that we needed 4500.00 worth of insulation work. With the MassSave program it would only cost 995.00 ish, so we went for it. The guys who do the work came and spent some time evaluating again and determined that we already had insulation and virtually no work needed to be done.  Glad they were honest. These guys are good guys: Ketih A Tristan L Chris S Very decent respectful and thoughtful. They should get paid something for coming out and spending their time here unnecessarily. They don't get paid unless they do the work and there was no real work that needed to get done and they were upfront and honest with me which I appreciate. Just a waste for their time and mine. It's a shame the prior level inspectors got so much wrong. Rebecca Homeowner Kenton Ave Hull, MA

Rebecca, thank you for sharing your feedback regarding your experience with HomeWorks. As you stated, I'm so happy to hear the crew was honest and didn't do unnecessary work, and the good news is your home was already properly insulated in the first place, but it sounds like there was an opportunity for the Home Energy Auditor to be more thorough and stringent in their inspection. I'll be sure to follow up with the auditors management team to ensure other customers aren't having a similar experience when it comes to their inspections. James Bizeur Director of Customer Experience

Home works just finished my installation of heat saving John Dumaine and Matt Stefanelli installed weather stripping, foam boards and foam on all my basement smiles ( basement to wall area) in an 1872 house with lots of nicks and crannies.  Not only did they do a fast and efficient install It looks really great. They were professional and informative of what they did and how they installed they adjusted the cost because of some inaccessible areas and I'm even getting some money back on my deposit.   Recommend Home Works for anyone !!! Thanks John and Matt.   Pat

Patrick, This is a great review and we appreciate you taking the time to write it up! I live in a house built in 1902 and agree that there are increased difficulties in working in a home built in 1872, I'm happy we were able to live up to your expectations. Sincerely, James Bizeur Director of Customer Experience

Engaged HomeWorks Energy to do an a Mass Save energy audit.  First auditor missed about 40% of the work that needed to be done including a second bathroom venting issue ($250) and recessed lighting issues ($1,000) which could have been resolved at no cost. 2nd auditor required the 2nd vent to proceed with work at my cost (another $250).  Work proposal included the $1,000 recessed lighting (cost again at my cost). The recessed lighting issue required an electrician to approve the work - another $300 charge to me  (I came to find out that they have electricians standing by who would do the work at no cost to me). Spoke to a 'manager' who assured me all the problems would be resolved. At this point they are no longer returning my calls.  If I had approved the first proposal it would have cost me an additional $1,750 out-of-pocket. Reach your own conclusions about doing wok with this company.

Martin M., thank you for your feedback. We are so sorry that you've had a negative experience with us, Our goal is the total satisfaction of our customers, and we want to make things right. Please send your contact information by email to customersupport@homework… so we can contact you directly.

376 other reviews that are not currently recommended

Cassy D. said "My husband and I bought a house last summer. After we moved in we were told by another service company that the two systems we had were not compatible and it would void our warranty if we used them both. The pervious owned had…" read more

New England Air HVAC

Z L. said "Quick and timely response. Did a full days worth of work in short notice. Respectful and courteous. Fixed my hvac unit and explained what went wrong." read more

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Frequently Asked Questions about HomeWorks Energy

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HomeWorks Energy accepts credit cards.

How is HomeWorks Energy rated?

HomeWorks Energy has 2.8 stars.

What days are HomeWorks Energy open?

HomeWorks Energy is open Mon, Tue, Wed, Thu, Fri, Sat.

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HomeWorks Energy, Inc.

Services Provided

No Cost Home Energy Assessments through the Mass Save Program, Insulation Upgrades, Weatherization Improvements, Heating & Cooling Efficiency Upgrades, and More.

Areas Served

All of Eastern Massachusetts, from Gloucester to Plymouth to Worcester to Pepperell and back.

Environmental Service & Restoration Companies

Home Energy Assessment and Insulation/Weatherization

Business details, business name, phone number.

(781) 305-3319

www.homeworksenergy.com

Woburn , MA 01801

Typical Job Cost

3 Followers

2 Ideabooks

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BUSINESS SERVICES

Connect with us.

• 781-305-3319

Energy efficiency, simplified

We make it easy for homeowners to reduce their energy costs and carbon footprints. As a Mass Save® partner and the largest Home Performance Contractor in Massachusetts, it’s our business to make your home – and wallet – greener.

Home Energy Assessments

Receive a custom home energy report, access Mass Save® rebates, get eligible no-cost items & learn how to save year-round.

Insulation & Air Sealing

Make your home more comfortable all year long with Mass Save incentives like 75%+ off insulation and 100% off air sealing.

Get quality furnance and boiler repairs and preventative maintenance, plus ask about 0% financing and rebates for upgrades.

Get your AC fixed or serviced, plus ask about our no-cost Heating & Cooling Consultation to learn about your units’ energy-efficiency.

Ductless Solutions

Solve your heating and cooling needs with ductless mini-splits & ask about big rebates to help cover the upgrade cost.

HVAC Repairs & Maintenance

Keep your HVAC system running efficiently and avoid surprise break-downs. Need an HVAC system repaired? We’ve got you covered.

Why Choose HomeWorks Energy?

HomeWorks Energy is a trusted Mass Save® partner, helping Massachusetts neighbors all over the state save energy and money at home. Our BPI-certified home energy experts have performed more than 137,000 Home Energy Assessments and we’re proud to be the largest Home Performance Contractor in Massachusetts, leading the region in energy efficiency.

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From the blog.

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The ABCs of the Mass Save® Program

What is Earth Overshoot Day?

Our services.

Monday – Friday

8:00 AM – 6:00 PM

9:00 AM – 5:00 PM

Energy Efficiency, Simplified.

101 Station Landing, Suite 110 Medford, MA 02155

(781) 305-3319

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