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We found 124 mystery shopper jobs in Canada. The job postings found are for all Security guards and related security service occupations (NOC 65329).

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Get Paid to Shop: Become a Mystery Shopper in Canada

Get paid to shop in Canada!

Are you in Canada and looking for an easy and fun way to make some extra money? Look no further than becoming a Mystery Shopper with Intouch Insight !  

Curious about how it works, mystery shopping involves partnering with companies to blend into the crowd and evaluate the quality of their products and services as a regular customer. and here's the best part - you get paid for it it takes less than 5 minutes to sign up, and you'll be ready to hit the streets and start earning. there’s no minimum or maximum to what you can earn, making it a fantastic side hustle for budget-conscious canadians..

What sets us apart in Canada is the wide range of exclusive mystery shopping opportunities we offer - everything from restaurants to gas stations to leading apparel brands . So, if you're looking to get a little more spending money, take this as a sign to give mystery shopping a go.

Ready to dive in? ➡️ Sign up today and discover why Intouch Insight is the premier choice for mystery shoppers in Canada.

Introducing Intouch Insight:

Based in Canada, we are a leading mystery shopping provider, offering 10,000 to 12,000 mystery shops across Canada! We take pride in delivering unparalleled service to our mystery shoppers, not to mention paying our shoppers the fastest in the industry!

Top 3 Canadian Mystery Shopper Gigs We Offer:

😎 Age Compliance:  These are some of the easiest shops out there! An age compliance shop means you go to a store to purchase an item that requires showing ID, like alcohol or tobacco. These gigs are perfect for university and college students. If you're between 18 and 25 and live in Canada, you'll never run out of mystery shopper opportunities to earn extra income.

🛍️ Retail Customer Service Standards:  Earn extra income while going about your daily activities. From grocery and convenience stores to leading apparel brands, mystery shopping in retail stores means going undercover and assessing the level of service you receive. You'll be provided with specific instructions on what to observe, and afterward, you'll report back with your findings.

🌮 Restaurant Service Standards:  Imagine getting paid to eat out in Canada! All you have to do is act like a regular customer while secretly evaluating things like how long it takes to get your order, the quality of the food, or the cleanliness of the restaurant. From fast food to casual dining, we have shops for that! Plus, for these shops, you’ll not only earn the shopper fee but get reimbursed for your food up to a certain amount! 

Being a mystery shopper can be incredibly rewarding, so why wait? Mystery shopping not only helps you earn extra cash but also saves you money by reimbursing purchases you're already making.

I've Joined, What's Next And When Will I Get Paid??

Once you’ve registered with us , you'll have the opportunity to choose from Canada's top mystery shops. We showcase our mystery shops on popular mobile apps that conveniently highlight nearby opportunities based on your location, making it easy for you to make extra cash on the go.

We pay our shoppers per assignment and you can expect to get paid twice a month, on the 15th and on the last day of the month.

Is this side gig for you?

It’s time to find out! Become an Intouch Insight mystery shopper today. Take the plunge and start your new side hustle now - sign up with us here.

Get out there and start earning extra cash today! 

Ready to get started mystery shopping?   Sign Up!

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  • Mystery Shopper

Mystery Shopper jobs in Canada

Mystery shopper - apply, mystery shopper - apply, investigative analyst, contract (hybrid) - apply, digital content specialist - apply, retail team leader - apply, bartender - apply, program coordinator - apply.

Are you looking for a Mystery Shopper job in the Canada? Whether you’re an experienced job-seeker or have never looked before, you may be asking yourself where to start.

This area has been home to many long-standing businesses as well as several modern companies such as digital media, engineering and industrial services.

If living and working in Canada is something that excites you, then the following article will provide some tips on how to locate available job opportunities in this vibrant metropolitan conurbation. We'll discuss the various sectors that exist, local employers who are recruiting now and different means of searching for roles online.

What do Mystery Shopper do?

Mystery Shopper is responsible for providing a range of services to the people of Canada, including education, social care, housing, planning and economic development. It works closely with local businesses and other organisations to ensure that the area remains prosperous and attractive to visitors.

Mystery Shopper provides a wide range of services to its residents, including job search advice, training and development opportunities, and help with finding suitable accommodation.

Where can I find Mystery Shopper jobs in Canada?

There are a variety of ways to search for jobs in Canada. The most popular method is to use online job boards such as Jobsora. We allow you to filter your searches by location and sector so that you can easily find roles that match your skills and experience.

You can also search for jobs on the Canada local job websites, which lists all current vacancies in the area. Additionally, you can contact local employers directly to enquire about any available positions.

Finally, there are a number of recruitment agencies based in Canada that specialise in finding people to work in the area. These companies often have access to exclusive job opportunities that are not advertised elsewhere.

In conclusion, there are a variety of ways to find Mystery Shopper jobs in Canada. Whether you’re looking for a permanent role or something more flexible, the borough has plenty of opportunities available. With the proper research and preparation, you can easily locate the perfect job for you.

How much do Mystery Shopper in Canada get paid?

Mystery Shopper in Canada are elected representatives of the local community, and they are paid an annual allowance for their work. The amount of this allowance is determined by the Independent Remuneration Panel for Canada, which reviews the allowances every four years.

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12 Top Mystery Shopping Companies And Jobs in Canada (2024)

Adeola Adegoke

With rising inflation and increasing living costs in Canada, looking for a side hustle is the new normal. If you’re searching for exciting ways to boost your income, consider the intriguing world of mystery shopping in Canada.

Allow me to take you back to my college days in Winnipeg when I stumbled upon this fascinating opportunity. A friend and fellow student was about to embark on a secret shopping mission at a restaurant, and his promise of “free” food enticed me to tag along.

You might have heard some sceptics dismissing mystery shopping as a scam, but I can assure you that isn’t the whole truth. Like any endeavour, success in mystery shopping lies in mastering the basics and avoiding common pitfalls.

Drawing from my personal experience as a former secret shopper, I am well-acquainted with the ins and outs of this unique world. In this post, I will serve as your guide, revealing the best companies and jobs to apply for to earn extra income while venturing into the realm of mystery shopping in Canada. Together, we’ll navigate through important tips to avoid scammers and maximise your earning potential.

More than just a way to earn extra cash, mystery shopping offers an opportunity to contribute to improving products and services while having fun and exploring different businesses.

So, if you’re ready to unveil the mystery behind mystery shopping and discover how it can be your ticket to earning extra income in Canada, read on.

What is a Mystery Shopper?

Mystery shopping, also known as secret shopping, is a unique and flexible job where individuals disguise themselves as regular consumers to assess the quality of products or services on behalf of companies. 

These “secret shoppers” visit various establishments such as stores, retailers, restaurants, car dealerships, gas stations, and hotels. After their visits, they provide detailed reports on their findings to the companies, and in return, they receive payment or reimbursement for their efforts.

The primary purpose of mystery shopping is to help businesses understand their strengths and weaknesses by gaining insights into the customer experience. Companies hire mystery shopping agencies to gauge the level of service their customers are receiving and utilise the feedback to enhance customer loyalty and overall performance.

Each mystery shopping assignment may differ regarding the specific aspects the shoppers are asked to evaluate. The criteria could vary depending on the client’s objectives, the product or service offered, and the assessment method, such as in-person visits or telephone evaluations.

One of the appealing aspects of mystery shopping is its flexibility and excitement. While it may not replace a full-time income, it can supplement one’s earnings and assist in achieving financial goals more quickly. However, success in this role relies on careful planning and avoiding common mistakes that others have made.

Top Mystery Shopping Companies and Jobs in Canada

If you’re looking for legitimate mystery shopping jobs in Canada, you must find reputable mystery shopping companies to avoid scams and fake opportunities. To help you get started on the right path, here are some top mystery shopping companies in Canada:

1. Premier Service

Premier Service is a leading and reputable mystery shopping company in Canada, established in 1991. Their focus encompasses various industries, including service, retail (covering clothing, furniture, stores, car dealerships, and gas stations), as well as manufacturing and distribution sectors.

As a Retail Council of Canada (RCC) member and the Mystery Shopping Providers Association (MSPA) member, Premier Service offers a credible and trustworthy platform for prospective mystery shoppers. With no signup fee required, you can apply for assignments immediately after approval. Payments are conveniently processed monthly through PayPal.

Premier Service’s evaluation process centres around testing sales associates’ abilities, customer responsiveness, efficiency, and product knowledge. The company diligently rates the quality of services provided to customers by these sales associates.

2. A Closer Look

A Closer Look , founded in 1994, is a well-established and reputable mystery shopping company that evaluates restaurants, motels, and retail stores. Their application process includes a straightforward 10-question test, which allows ample time of up to 30 minutes for answering. The Better Business Bureau (BBB) accredited the company, ensuring trust and reliability for potential mystery shoppers.

With a remarkable track record of working with over 200,000 mystery shoppers, A Closer Look has been instrumental in assisting businesses to enhance their operations. By providing valuable insights and feedback, they play a significant role in helping businesses improve their overall performance and customer experience. With A Closer Look, you can confidently engage with a reputable and experienced mystery shopping partner.

3. Mystery Shopping Canada

Established in 1996, Mystery Shopping Canada Inc. has emerged as a reputable player in the industry. With its headquarters in Vancouver, the company boasts an impressive network of over 58,000 shoppers across Canada.

Mystery Shopping Canada provides a range of enticing benefits for individuals interested in secret shopping. As a mystery shopper with the company, you can earn extra income while enjoying complimentary meals and merchandise during assignments. The company offers various types of mystery shopping tasks, including price comparison, competitor analysis, integrity assessments, and evaluations conducted via telephone and email.

While Mystery Shopping Canada Inc. does not currently hold a rating with the Better Business Bureau (BBB), its reputation among shoppers remains positive. Reviews from mystery shoppers reflect their satisfaction with the company’s services, highlighting its excellence in delivering rewarding and enjoyable mystery shopping experiences.

4. Shoppers Confidential

Shoppers Confidential , founded in 2005 and based in Toronto and Edmonton, is a reputable mystery shopping company. It boasts an A+ rating with the BBB and holds memberships in esteemed organizations like MSPA, RCC, WBE Canada, and Restaurants Canada. The company’s reach extends across various industries, serving restaurants, retail, hospitality, automotive, government, education, and travel sectors.

As mystery shoppers, individuals can receive complimentary benefits depending on the assigned mission. These perks may include free meals, services, event tickets, or merchandise, which are reimbursed after submitting the report. Payment for completed missions is issued on the 15th of the following month, with earnings ranging between $15 and $50 per assignment. Payment transactions are facilitated through PayPal, ensuring a convenient and secure process for shoppers.

5. Sensors Quality Management (SQM)

Sensors Quality Management (SQM) is a well-established multinational mystery shopping company established in 1993 with a strong presence in Canada. SQM specialises in conducting mystery shopping evaluations in various industries, including transportation, accommodation, retail, and entertainment sectors.

One notable feature that differentiates SQM from other companies is its reimbursement method. Instead of providing cash payments, they reimburse shoppers for their services. The payment structure varies depending on the assignment. For certain assignments, shoppers may not be required to make any purchases and receive a predetermined flat rate for their work. On the other hand, some assignments offer a flat rate compensation and additional benefits, such as complimentary restaurant meals.

Furthermore, certain assignments may not provide direct monetary compensation, but they offer attractive savings opportunities. For instance, completing travel inspection assignments with SQM allows shoppers to enjoy a 50% discount on items like train fare, airfare, or bus fare. This can be a valuable perk for those interested in exploring new destinations and engaging in travel-related mystery shopping assignments.

6. We Check

Founded in 1997 and headquartered in Ontario, We Check is a prominent mystery shopping company with a strong focus on various sectors in Canada, including the financial, restaurant, government, retail, and automotive industries. What sets We Check apart from other mystery shopping companies in the country is its extensive range of missions, providing opportunities beyond the norm.

A significant advantage of working with We Check is their membership with the Retail Council of Canada (RCC), which adds to their credibility and reliability. As a customer experience and satisfaction measurement service provider, they cater to organisations and companies globally, attracting reputable clients such as Ford, Health Canada, and the Liquor Control Board of Ontario (LCBO).

When you become an approved mystery shopper with We Check, you gain access to potential assignments in your area through email notifications. This allows you to participate in diverse missions and opens doors for exciting opportunities to evaluate and contribute to various businesses and sectors. With We Check, you have nothing to lose and everything to gain in the world of mystery shopping.

7. Field Agent

Founded in 2010, Field Agent is a company that harnesses the power of shoppers’ smartphones to assist brands, retailers, and agencies enhance their services. With a global presence, they serve over 2,000 brands and organisations across seven international markets. 

To become a part of their network, you can simply download the Field Agent app, which allows you to engage in various tasks such as answering questions, capturing photos, and sharing your valuable opinions on assignments. 

This user-friendly app provides an easy and convenient way for individuals to participate in their mission of helping businesses grow and improve.

8. iSHopFor Ipsos

iShopFor Ipsos is a division of Ipsos, a renowned leader in the market research industry that specialises in providing mystery shopping services. As part of their offerings, iShopFor Ipsos has developed the Ipsos Mystery Shopping App and portal, enabling shoppers to access available tasks and assignments within their geographical area easily.

To become a mystery shopper with iShopFor Ipsos, applicants must meet two primary requirements. Firstly, they must be at least 18 years old to be eligible for participation. Secondly, having a PayPal account is necessary, as this will be the method used for payment processing.

The assignments for mystery shoppers encompass a range of activities. Shoppers will be expected to handle various communication channels, such as receiving calls and emails and engaging in chat interactions. Additionally, they may need to conduct audits to assess specific aspects of a business or service. The job may also involve visiting physical locations, including banks, hotels, and retail stores, to conduct the mystery shopping assessments.

9. PerformaLogics (iSecretShop)

In 2020, PerformaLogics merged with Intouch Insight to create the well-known iSecretShop brand. Intouch Insight was established in 1992 and is headquartered in Ontario as a reputable Canadian and US mystery shopping company. Their commitment to excellence is evident through their consistent A+ rating on the BBB (Better Business Bureau). The company specialises in mystery shopping services to various industries, including retailers, restaurants, grocery stores, and hospitality establishments.

When it comes to compensating mystery shoppers, Intouch Insight follows a payment system through PayPal. Shoppers can expect to receive payments on the second Friday of every month. However, it’s important to note that the payment schedule may vary for each individual client, depending on their specific arrangements with the company.

Lanla is a well-established market research company headquartered in Quebec, founded in 2002, boasting a vast network of over 200,000 mystery shoppers across Canada. They specialize in providing mystery shopping services to various brands in various industries, including transportation, finance, retail, and real estate.

As a mystery shopper with Lanla, you can earn competitive compensation ranging from $10 to $40 for each assignment you complete. Payments are conveniently made through direct deposit, ensuring a seamless and efficient payment process.

Sometimes, your assignments may involve participating in online surveys, which may come with something other than immediate monetary rewards. However, by participating in these surveys, your name will be entered into draws where you can win enticing prizes such as cash rewards, gift baskets, and other exciting offerings.

11. BestMark

BestMark is one of Canada’s largest and most reputable mystery shopping and customer experience measurement companies, boasting an impressive A+ rating from the Better Business Bureau (BBB). With a rich history dating back to its establishment in 1986, the company is a proud member of the MSPA (Mystery Shopping Providers Association).

The range of services offered by BestMark includes mystery shopping, intercept interviewing, and compliance auditing. Headquartered in Minnesota, the company actively recruits shoppers from Canada, offering them exciting opportunities to be part of their evaluation process.

Aspiring shoppers must be at least 18 years old to be eligible for these mystery shopping assignments. Once accepted, shoppers can look forward to receiving their payments through various convenient methods, including PayPal, gift cards, or direct deposit. Moreover, BestMark values its shoppers’ efforts and ensures a timely payment schedule, with payments made twice monthly.

12. Market Force

Market Force is a well-established mystery shopping company that was founded in 2005. It has built a strong reputation in the industry by operating in multiple countries, including the US, Canada, France, Spain, and the UK. As a testament to their commitment to quality service, Market Force is a proud Mystery Shopping Providers Association (MSPA) member and has received an A+ rating from the Better Business Bureau (BBB).

One of the key conveniences offered by Market Force is its mobile app, available for both iOS and Android platforms. This user-friendly app enables shoppers to access and complete assignments while on the go easily. The assignments themselves cover a wide range of establishments, such as movie theatres, grocery stores, retailers, gas stations, restaurants, and more. With this diverse selection, mystery shoppers can enjoy a variety of experiences while contributing valuable feedback to help businesses improve their services and operations.

How to Become a Mystery Shopper in Canada

Becoming a mystery shopper in Canada is a straightforward process that can be easily done. To get started, you must be at least 18 years old and have access to a smartphone or computer with internet connectivity. Once you meet these basic requirements, follow these simple steps to join the ranks of secret Canadian shoppers:

Step 1: Apply 

Begin by identifying a mystery shopping company that is currently accepting applications. Since there are several mystery shopping companies in Canada, each with its own specific requirements and roles, choose one that aligns with your qualifications. Submit your application to the chosen company.

Step 2: Go Shopping 

Upon approval of your application, you can start undertaking shopping missions that are assigned to you. The number of missions you receive at any given time may vary depending on your location and the mystery shopping company you are working with. Before embarking on each shopping task, carefully read and comprehend the mission instructions to ensure your observations match the expectations.

Step 3: Report Your Findings 

After completing your assigned shopping and evaluating the product or service, it’s time to report your findings to the mystery shopping company. To secure future shopping missions, maintain objectivity and provide detailed feedback in your reports.

Step 4: Get Paid

Once you have submitted your mystery shopping findings, you become eligible for payment or reimbursement. The payment method may vary depending on the mystery shopping company, but it commonly includes options like direct bank deposit, checks, gift cards, or PayPal. Typically, you can expect to receive your payment within two to four weeks after completing the mission.

Benefits of Mystery Shopping in Canada

When effectively employed, Mystery shopping offers numerous advantages for businesses seeking to improve their operations and gain a competitive edge in the market.

1. Customer Feedback

With secret shoppers acting as proxies for real customers, businesses gain valuable insights into their products and services. The critical observations and detailed analyses of mystery shoppers allow companies to identify specific areas for improvement, ultimately leading to better customer experiences.

2. Staff Performance Evaluation

Mystery shoppers play a crucial role in enhancing staff performance. Businesses can identify areas where staff training or support is needed by assessing employee interactions. Moreover, these evaluations aid in determining which employees excel and deserve recognition or promotion while identifying those who may require additional coaching or even disciplinary action.

3. Competitive Analysis

Secret shoppers also enable businesses to closely observe their competitors, analysing their strengths and weaknesses. This information empowers companies to make strategic adjustments to their own products or services, ultimately helping them stand out and attract more customers in the fiercely competitive market.

Downsides of Mystery Shopping in Canada

Despite its benefits, mystery shopping does have some drawbacks that businesses should be aware of:

1. Insufficient Data

One of the main challenges with secret shopper evaluations is that the data provided may sometimes be limited. Businesses may need to conduct further research to find comprehensive solutions to specific issues, which can consume additional time and resources.

2. Subjective Analysis

Not all secret shoppers maintain complete objectivity in their findings. Personal biases may inadvertently influence their observations and evaluations, leading to conflicting or inaccurate information. Relying solely on such data without corroborating it with additional research could lead to costly business decisions.

Final Thoughts on Mystery Shopping in Canada

If you’re looking for an exciting and flexible way to earn extra income while contributing to improving businesses across Canada, mystery shopping is the perfect opportunity for you! 

As a mystery shopper in Canada, you can embark on thrilling shopping missions, evaluate products and services, and provide valuable feedback to companies. 

Take the first step towards becoming a secret shopper today by applying to one of the reputable mystery shopping companies in the country. Unveil the world of mystery shopping in Canada and join the league of savvy shoppers making a difference. 

Take advantage of this fantastic chance to turn your shopping experiences into rewarding adventures. Apply now and start your journey as a mystery shopper today!

FAQs on Mystery Shopping Canada

Is Mystery Shopper a Good Job?

Yes, this job is good because you can earn extra income by practising your hobby. However, mystery shopping is only a means of earning extra income. It’s not a replacement for your primary income.

How Do I Become a Mystery Shopper in Canada?

You must have the required skills and apply them to a mystery shopping company to become a mystery shopper in Canada. Some required skills for becoming a secret shopper include excellent communication skills, objective analysis, detailed-oriented, flexibility, and punctuality. Above are the step-by-step processes of becoming a secret shopper in Canada.

Are Mystery Shopping Jobs Legitimate?

It depends. Some mystery shopping jobs are legitimate, while others are scams. However, you can determine a scam and a legitimate mystery shopping job through reviews and accreditation by top bodies such as the Retail Council of Canada (RCC), Better Business Bureau (BBB), and Mystery Shopping Providers Association (MSPA).

How Much Do Mystery Shoppers Make?

It depends on the mystery shopping company and the mission accomplished. However, you can earn up to $100 for each mission and up to $32,175 annually.

Do Mystery Shoppers Pay Tax?

Yes, mystery shoppers are categorized as independent contractors. Thus, their earnings must be included when filing their tax returns.

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29 Best Places to Find Legitimate Mystery Shopper Jobs

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Our ultimate goal is to educate and inform, not lure you into signing up for certain offers. Compensation from our partners may impact what products we cover and where they appear on the site, but does not have any impact on the objectivity of our reviews or advice.

Mystery shoppers are paid to act like regular, everyday shoppers and provide feedback on their experience with a company. To get started, just sign up with mystery shopping companies in your area, choose your assignments, and start shopping.

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Our number one goal at DollarSprout is to help readers improve their financial lives, and we regularly partner with companies that share that same vision. If a purchase or signup is made through one of our Partners’ links, we may receive compensation for the referral. Learn more here .

How would you like to get paid to shop with the best mystery shopping companies?

That’s exactly what thousands of people are doing to earn extra money each month.

The companies that pay these “mystery” shoppers need feedback for their business, and they pay mystery shoppers to collect it.

What Is a Mystery Shopper?

A mystery shopper is a person who’s paid to act like a regular, everyday shopper, and then provide feedback on their experience.

Reputable mystery shopping companies give secret shoppers a list of tasks to complete, such as asking specific questions about a product or receiving a service (e.g. an oil change).

After the tasks have been completed, the mystery shopper reports feedback on things like the store’s cleanliness, the employees’ helpfulness, and other details about their experience.

Companies pay secret shoppers for providing this information. In most cases, they also reimburse shoppers for any expenses incurred.

Related: 18 Best Sites for Taking Paid Surveys

How to Become a Secret Shopper (and Find Mystery Shopper Jobs Near You)

Becoming a mystery shopper is simple. All you do is sign up with the best mystery shopping companies in your area, choose your tasks or assignments, and start shopping.

You can sign up with as many mystery shopping services as you like. The more companies you sign up with, the more opportunities you have to make easy money.

One secret shopper worked for 75 companies (at his peak) and made $14,000 in one year just from performing mystery shops on weekends, during his lunch break, and on the way home from work.

29 Best Mystery Shopping Companies to Work For

Need money now and wondering where to find the best mystery shopper jobs nearby? Check out these companies.

1. Ath Power Consulting

Ath power consulting

Some mystery shopping companies have a wide variety of gigs, while others focus on a certain niche. Ath Power Consulting focuses on the financial and banking industry.

If you complete a mystery shopping gig for the company, you’ll likely have to go into a bank and describe your experience. It also has some jobs that involve going into an airport; these are only available if you already have security clearance.

Ath Power Consulting is a member of the Mystery Shopping Providers Association (MSPA) and is an Elite Member for the fifth consecutive year. Its website says the company offers more than 10,000 mystery shopping jobs a month and has more than 500,000 mystery shoppers registered.

Unlike some other mystery shopping companies, Ath doesn’t pay out right away. It only pays twice a month instead of immediately following a shopping gig.

How it works:

  • Sign up to work for Ath.
  • Create an account using your email address.
  • Fill in your personal information such as your name, address, and demographic details (i.e. race, income, level of education).
  • Read its privacy policy.

Related: 11 Best Shopping Apps to Save Money on Everything

bare international

BARE hires mystery shoppers to do in-person or over-the-phone customer chat or video visits. The company was given a Shopper’s Choice award from the MSPA in 2019.

This award is voted on by people who complete mystery shopping jobs, and it means BARE was one of their favorite companies to work for.

When you sign up to work for BARE, you’ll be able to list five area codes in which you want to mystery shop in. This is helpful if you work and live in different area codes and want to maximize your earnings.

  • Sign up to be a mystery shopper.
  • Choose your language.
  • Enter your email address.
  • Pick your country.
  • Enter your demographic information.
  • Read the privacy policy and contract.

Related: 50 Ways to Make Money Online for Free

3. Secret Shopper

secret shopper homepage

Secret Shopper is a well-established company that helps clients improve their businesses using mystery shoppers to gather data.

It has been around since 1993 and are very credible with many awards, including the MSPA Elite award for 2018. It’s free to sign up, and you set your own hours.

  • Sign up to shop on the company’s website.
  • Choose your country.
  • Read and agree to its Shopper Basics rules and guidelines.
  • Complete the basic certification test that verifies that you read all the rules.
  • Fill out your personal information, such as your name, address, date of birth, etc.
  • After entering your personal information, you’ll receive your shopper ID and password. Use your ID and password to log in, then view and schedule available shops to complete.

Related: 16 Ways You Can Get Paid to Shop for Others

4. Market Force

market force mystery shopper job

At Market Force, you’ll complete mystery shop requests for banks, restaurants, and stores. You’ll provide feedback for things such as cleanliness, product selection, and customer service.

Market Force has been awarded MSPA Shopper’s Choice Award, voted on by real mystery shoppers, four years in a row .

  • Create a Shopper Force Account.
  • Answer several questions about your criminal background.
  • Sign and date the Terms of the Agreement.

5. Pinnacle

pinnacle financial strategies homepage

Pinnacle has been around for 20 years. It assists financial institutions by helping them improve service and sales quality.

Its secret shoppers work solely with credit unions and banks, making it a great choice for anybody interested in finance. It’s completely free to become a mystery shopper with Pinnacle.

  • Click the button that says New Shopper Sign Up .
  • Add your basic personal information, including bank account details (so you can get paid).
  • Answer demographic questions to help Pinnacle find the best jobs for you.
  • Agree to the terms.

6. A Closer Look

become a mystery shopper with a closer look

A Closer Look has won several awards from the MSPA, including the “Elite Company” award for 2018 and the Shopper’s Choice Award in 2019. It specializes in industries such as restaurants, specialty retail, senior living, hotels, and entertainment.

  • Click the red button that says Become a Mystery Shopper .
  • Provide a current email address.
  • Once your email has been approved, you’ll receive a link to the application page (the link expires within 48 hours).
  • You’ll have to fill out personal and demographic information, and write a sample essay with “a minimum of two full paragraphs describing your last casual or fine dining restaurant experience.” This essay will be partially used to determine your eligibility, so try to do a good job on this.
  • Submit and wait for a response.

7. Quest for Best

quest for the best homepage

Quest for Best provides mystery shopping opportunities in over 40 states in the US, mostly concentrated in the Midwest and Southwest states. You can see its full map here . Its opportunities include things like eating at a restaurant, bowling, and going to a movie theater.

  • Click the Become a Shopper link .
  • Read the Independent Contractor agreement.
  • Fill out the Online Shopper Profile, including contact and demographic information such as gender, which languages you speak fluently, if you have camera access to do hidden video shops, and if you have airport security clearance.
  • If there’s a job in your area, Quest for Best will give you the info for the shop. If not, it’ll store your profile until a shopping opportunity is available for you.

8. IntelliShop

intelli shop homepage

IntelliShop serves an extensive list of over 50 industries, so you’re bound to receive mystery shopping jobs that interest you.

The company also received a 2019 Shoppers’ Choice Award from the MSPA, as chosen by actual mystery shoppers. This means they voted IntelliShop as one of the best mystery shopping companies to work for.

  • Click the button that says “Go”   on the Shopper Sign-Up page.
  • Enter your email.
  • Read the independent contractor agreement.
  • Add your basic personal information, including your bank details (so you can get paid).
  • Complete the demographic questionnaire.
  • Enter your tax information.
  • Agree to the terms and contract.

9. Perception Strategies, Inc.

perception healthcare mystery shopping company

Perception Strategies, Inc. focuses on healthcare mystery shops. The company has performed over 150,00 healthcare mystery shops since 1998.

Its mystery shopping gigs range from calling a doctor’s office to get a quote for a particular service, doing an in-person visit without making an appointment, or completing a full-length visit.

This mystery shopping company focuses on giving healthcare providers the feedback they need to make their patients’ experience the best possible. It has a list of the cities and areas where it needs mystery shoppers the most.

  • Visit the Shopper Application .
  • Check out the list of immediate openings.
  • If your location doesn’t have an immediate opening, you’ll be notified of any that come up once your application is on file.
  • Fill out the information in the application such as if you’ve ever had a felony or worked for a healthcare provider, and submit.

10. Sinclair Customer Metrics

sinclair customer metrics homepage

Since 1987, Sinclair has helped thousands of businesses improve their overall customer experience. It offers a wide variety of tasks, including video, phone, and in-person mystery shops. Sinclair is a member of the MSPA.

  • To sign up with Sinclair , enter your name and email.
  • Read the provided Information for Mystery Shoppers document.
  • Review and agree to the Independent Contractor agreement.
  • Fill out the secure online application.
  • Take the Sinclair New Shopper Challenge.
  • Take the New Shopper Survey.

11. Ipsos (formerly GfK)

ipsos international mystery shopping

If you live outside the US and are looking to mystery shop internationally, check out Ipsos. Your secret shops will be either in person, by phone, through email, or using web chat.

Ipsos secret shoppers perform mystery shops ranging from gas stations, to banks, to restaurants.

Supported countries include:

  • United States
  • Czech Republic
  • Netherlands
  • United Kingdom
  • New Zealand
  • Sign up here.
  • Enter your email, country, and ZIP Code.
  • Enter your address, contact information, and gender.
  • Fill in more personal details such as height, weight, marital status, occupation, and the type of equipment you have.
  • Read its agreement.

Related: DollarSprout’s Ipsos i-Say Review

12. BestMark

bestmark homepage

BestMark is one of the largest mystery shopper companies and has been around since 1986. It’s a member of the MSPA and offers 10,000-plus mystery shop assignments each month for restaurants, hotels, and resorts. The payment will differ based on the assignment that you choose.

  • Click the “Sign Up Now” button on the right-hand side of its become a shopper page .
  • Fill in your basic personal information, demographic questions, work history, ethnicity, and create a password.
  • Read and agree to the independent contractor agreement, guidelines, and policies.
  • Once you submit this information, you’ll be able to see which in-person or phone/web mystery shopping gigs are available.

13. Second to None

Second to None

Second to None looks for mystery shoppers for a couple of specific jobs. Right now the company is looking for those who are AARP members or willing to talk to insurance brokers and organizations. Check in often to see when it updates its requirements.

  • Apply to be a Second to None mystery shopper .
  • Fill in your contact information, and create your login.
  • Submit your application.

14. ACPVIEW

ACPVIEW

ACPVIEW, which stands for a customer’s point of view, does mystery shops for retail, grocery stores, casual and fast food dining options, airports, public transportation, retail banking, and government agencies.

  • Type in your email address and country.
  • Read the Services Agreement and Release.
  • Add your contact and demographic information, and sign the privacy policy.

15. AboutFace

AboutFace

AboutFace has been around for 20 years and is a member of the MSPA. It has an A+ rating from the Better Business Bureau and offers mystery shopping jobs in all 50 states. According to the site, it pays 15% more than the industry average, but its rates aren’t clearly stated.

  • Sign up to be an AboutFace Mystery Shopper .
  • Type in your contact information.
  • Read the Independent Contractor Agreement.
  • Wait to verify your email.
  • Add information such as your PayPal email address, a picture of your driver’s license, a picture of yourself, and answer a few basic questions.

16. Confero

Confero

Confero offers mystery shopping opportunities in food service, retail, banking, automotive, healthcare, consumer products, airports, movie theaters, theme parks, and tourist attractions.

  • Sign up to be a Confero Mystery Shopper.
  • Type in your email address and select your country.
  • Read and agree to the Independent Contractor Agreement.
  • Fill in your contact and demographic information.
  • Choose which area codes you live and work in. This will determine what opportunities you get.

17. Amusement Advantage

Amusement Advantage

Amusement Advantage is a mystery shopping company that pays people to mystery shop at amusement parks, bowling alleys, zoos, museums, aquariums, and other popular attractions. You have to be just as detailed-oriented for these gigs, even though they can be more fun than going to a grocery store.

In some cases, you’re only paid via free admission for the mystery shop assignment and free tickets afterward. You can earn an extra $5 if you fulfill the mystery shop by 10 a.m. the day after your assignment.

You’ll also earn $20 if you refer new mystery shoppers to Amusement Advantage. The downside is that it takes 30 to 45 days to receive payment, which is longer than other companies. Amusement Advantage is a member of the MSPA.

  • Sign up to join Amusement Advantage here .
  • Create an account.
  • Fill in your contact information and birthdate.
  • Submit and see which opportunities are available in your state.

18. SeeLevel

SeeLevel homepage

Mystery shoppers who complete gigs for SeeLevel will find opportunities within the fast food, retail, financial services, and automotive industries. If you want to get a free meal while you complete a mystery shopping job, then you should sign up with SeeLevel. Payments are sent via PayPal. 

  • Register with SeeLevel using your email address.
  • Fill in your contact and demographic information including birthday, gender, household income, height, weight, and area codes near where you live and work.
  • Read and agree to its privacy policy and Independent Contractor Agreement.
  • Submit and wait to hear back.

19. Shopper’s View

Shopper's View

Shopper’s View is a founding member of the MSPA and offers mystery shopping opportunities. It offers mystery shopping gigs with food, retail, and even sporting events.

It also offers telephone mystery shopping gigs, which is perfect if you can’t drive or don’t have regular access to a car. Shopper’s View has an A+ rating with the Better Business Bureau.

  • Start your Shopper’s view profile.
  • Select your language.
  • Type in your email address and choose your country.
  • Fill in the contact and demographic information.

20. iSecretShop

iSecretShop

iSecretShop is available both as a phone app and on a desktop browser. If you use the app, you can usually fill in all the required information so you don’t have to type everything in separately on a computer.

You can choose from in-person shops, web and phone shops, and polls. Look through the job board once you’ve registered to see the list of available opportunities.

iSecretShop pays via PayPal.

  • Visit iSecretShop’s site.
  • Fill in your contact and demographic information including gender, number of children, and address.
  • Read the Terms of Use and Privacy Statement.

RBG

RBG, or RealityBasedGroup, is a member of the MSPA. It offers video, written, phone, and online mystery shopping opportunities. Some of its clients include Goodwill, Texas Roadhouse, Cinnabon, and SportsClips.

It says other clients include department stores, bookstores, banks, gyms, and restaurants. There’s a wide variety of gigs available, so you’re more likely to find something you enjoy.

  • Register with RBG by filling in your email address and selecting your country.
  • Read the privacy policy.

22. Mercantile Systems Inc.

Mystery shopping Mercantile Systems

Mercantile Systems Inc. is a member of the MSPA. It offers mystery shopping opportunities including restaurants, hotels, storage facilities, golf courses, retail, healthcare, and financial service providers.

It pays within 45 days of the assignment being completed, which is a little longer than normal. Shoppers have 24 hours to complete the assignment.

  • Sign up for Mercantile Systems here.
  • Type in your contact and demographic information.
  • Sign the Independent Contractor/Shopper Agreement.
  • Verify your email address.

Mystery Shopping Jobs by Phone

If in-person shopping isn’t your thing, or if you don’t have time to visit stores, then secret shopping by phone may be a better fit for you.

23. Call Center QA

Call Center QA

Call Center QA helps organizations improve the quality and helpfulness of their call centers. This company is a good option if you like chatting on the phone and have excellent reading and writing skills and attention to detail.

You can complete all your calls from home using your landline or mobile phone. It pays $5 per call, and each call and feedback form takes around 15 minutes to complete. You’ll receive payment within seven business days.

  • Fill out the application including basic information questions, education, homeownership, if you own or lease a car, and how you heard about the company.
  • You must be a resident of the US and be at least 18 years old.
  • Click submit. You’ll receive further information after completing the application.

24. ARC Consulting

ARC Consulting

With ARC, you’re paid via PayPal per mystery phone call. How much work and pay you receive depends on the opportunities it has available at the time.

The application says it’s hiring from select countries and looking for people who speak a variety of languages.

  • Complete the online ARC Consulting application .
  • Enter your contact details, PayPal payment information, gender, and birthdate.
  • Add your login details and submit.

25. Yardi-Matrix

Yardi Matrix

Yardi-Matrix provides a job opportunity for those interested in taking surveys for the commercial real estate industry. If hired, your job will be to call apartment communities pretending to be a renter. The company will provide you with specific questions to ask.

To complete the tasks, you’ll need high-speed internet access and a phone. You’ll be paid $6 per hour with additional pay as follows:

  • $0.50 for completed surveys
  • $0.30 for surveys with a wrong number
  • $0.20 for partially-completed surveys
  • $0.07 for surveys with an answering machine or no answer

Users must complete 75 surveys the first week and 100 surveys each following week. You’ll have to call between the hours of 9 a.m. and 6 p.m. in its surveyed time zones.

  • Send a copy of your current resume to the Yardi Matrix contact .
  • The company will contact you with further details.

26. Observa

Observa

Observa is a mystery shopping app available on both iPhone and Android devices. You have to download the app to receive mystery shopping gigs.

It has a 4.3 rating from the App Store and a 4.4 rating from the Google Play Store. Its official app description says that payments are between $4 and $20. Payment is made within 24 hours via PayPal. You can also choose to be paid in Bitcoin.

27. Field Agent

Field Agent

Field Agent is a mystery shopping app where you can get assignments once you create an account. Previous companies and assignments include AutoZone, Amazon Fresh Pickup, Walmart convenience stores, and Dollar General’s new DGX store.

Field Agent has a 4.8 rating on the App Store and a 4.0 rating on the Google Play Store.

According to the app description, jobs pay between $3 and $20. The app will review photos and descriptions and pay out two days after you submit them.

28. Merchandiser

Merchandiser

Merchandiser is an app available on both iPhone and Android devices. The app has a 4.3 rating on the App store and a 4.1 rating on the Google Play Store. It’s not exactly a mystery shopping app. The gigs available on Merchandiser are more retail-related, like:

  • Restocking shelves
  • Putting stickers on items
  • Counting inventory
  • Setting up promotional displays

Download the app, fill in your information, and wait to get gigs in your area. Shoppers are paid via PayPal, and most gigs take about 15 minutes to do.

29. Gigwalk

Gigwalk

Gigwalk is a member of the MSPA, unlike some of the other apps on this list. The app has a 4.6 rating on the App Store and a 3.7 rating on the Google Play Store.

The app pays via PayPal. According to the site, gigs can take between five minutes to several hours and pay between $3 and $100. Not all gigs are mystery-shopping related. They range from taking pictures of a house for insurance purposes to double checking prices at the grocery store.

You can complete assignments straight from the app, so you don’t have to go home and log onto a computer to complete an assignment.

How to Avoid Mystery Shopping Scams

Our list of mystery shopping companies only includes legitimate options. However, not all companies are as high caliber, and some are complete scams. Here’s what to watch out for.

Only choose from a trusted list of mystery shopping companies.

When searching for reputable mystery shopping companies, make sure you sign up for companies recommended by trusted sources.

Check to see if the company is a member of the MSPA. You can find a list of its member companies here . If it’s not on here, check Trustpilot or the Better Business Bureau. If you don’t see any online footprint, then it’s probably not worth doing business with.

Never wire money.

If you’re asked by a mystery shopping company to deposit a check into your personal account, withdraw the amount in cash, and wire it to a third party, don’t do it. The check is fake, and it’s a scam.

The check may look like it’s gone through and the money has appeared in your account, but it hasn’t officially cleared. It can take banks weeks to uncover a fake check.

Once the fake check is discovered, you’ll likely be held responsible for paying back the bank for the amount you deposited and withdrew. Play it safe and never deposit a check from someone you don’t know if you’re going to wire the money back.

Never pay in advance to become a mystery shopper.

All of the mystery shopping companies listed above are completely free to sign up for, and that’s for a reason. If you ever come across a mystery shopping company that asks you to pay money to join, it’s a scam.

Related: 6 Common Work-from-Home Scams to Look Out For

Find Your Ideal Mystery Shopping Niche

Mystery shopping is a fun side hustle because you can often get free food or be reimbursed for buying specific products. If you already work near a mall, shopping plaza, or busy downtown area, then you don’t have to worry about driving around a lot.

Like most side hustle apps and websites, you can sign up with several different mystery shopping companies to maximize your rewards. This also lets you see which have the highest hourly rate and are worth completing.

Because some jobs take longer than others, it can be hard to gauge which companies are better until you’ve had some experience.

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Wealth Awesome

13 Top Mystery Shopping Companies In Canada (2024)

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Want to find a unique way to make some extra cash? Try mystery shopping. With rising inflation and increasing costs everywhere, generating a side hustle is the new normal.

In fact, two out of three Canadians are trying to find ways to supplement their income . Mystery shopping might be the perfect hustle – you can choose your own job and do it on your own time, all while earning extra money.

Check out my list of the top mystery shopping companies and what each one can offer.

What Do Mystery Shoppers Do?

A mystery shopper poses as an average customer to assess the service provided by the staff at retail stores, restaurants, hotels, and other locations.

The companies pay these anonymous mystery shoppers to measure the level of service customers are receiving. It’s an inside look companies wouldn’t get otherwise.

Is Mystery Shopping a Scam?

No! It’s not a scam. There are plenty of legitimate companies willing to pay you to assess certain industries and give you feedback on them. However, that’s not to say there aren’t scammers out there.

The legit companies will register with the Mystery Shopping Providers Association (MSPA). Also, any company with a good reputation won’t ask for money upfront to become a mystery shopper. Instead, they’ll pay you for your research and feedback.

Top Mystery Shopping Companies

Here are our top picks for the best mystery shopper companies in Canada

1.  Shoppers Confidential

shoppersconfidential Logo

Shoppers Confidential , based out of Toronto, is a member of the Mystery Shopping Providers Association (MSPA) and a BBB-accredited business.

Shoppers Confidential might have the largest amount of industries served. It includes everything from retail to restaurants, hospitality, automotive, education, government, and so much more.

Shoppers need to be fluent in English and have a computer and smartphone that can take Geo-located pictures. Select candidates will also need to write detailed reports based on their findings.

Shoppers Confidential pays its independent contractors through PayPal once a month.

2.  Field Agent

fieldagent Logo

Field Agent is a popular app with shoppers across the world. It’s available in Canada, the United States, Mexico, and the United Kingdom.

With Field Agent, you could choose between various tasks – mystery shopping, auditing, and buy and try.

Mystery shoppers rate the product and customer experience, while auditing includes taking photos or videos of product shelving. With buy and try, you purchase a product and provide feedback on it.

3.  Premier Service

PremierService Logo

A Quebec-based company Premier Service tailors to the clothing, furniture, and service industries, including restaurants, hotels, and financial businesses.

The mystery shopper will evaluate the service they received and identify opportunities for growth, increased sales, and customer loyalty.

Shoppers are paid monthly via PayPal, but you can use an alternative method if necessary.

4.  We Check

We Check Logo

We Check helps identify and monitor customer satisfaction in person, online, or on the phone.

We Check currently works with big-name companies – Ford, Health Canada, and LCBO. You can register online to become a mystery shopper, and once you’re approved, you’ll find jobs sent to your email or posted on the company’s social media feeds.

Mystery shoppers usually find jobs through other current shoppers. That’s why it’s important to share social media posts and try and generate referrals for your own success and to grow the company.

5.  Lanla

lanla logo

Lanla has over 20 years of experience in the mystery shopper realm. They advertise that those approved could earn up to $40 per mission.

Lanla offers a mystery shopper’s competitive analysis where businesses can learn of their competitor’s best practices to gather valuable information and help improve their own policies.

Payments get sent by direct deposit, and chosen applicants will need to submit two documents – a Direct Deposit Form and a void cheque.

6.  PerformaLogics (iSecretShop)

iSecretShopLogo

PerformaLogics is now a part of the iSecretShop brand. They offer a job platform for mystery shoppers who can navigate jobs and opportunities from hundreds of different clients.

PerformaLogic has an A+ rating from the Better Business Bureau and serves many industries, including retail, restaurant, grocery, and hospitality.

Mystery shoppers get paid depending on the client. Some prefer PayPal, while others rely on direct deposit.

7.  iShopFor Ipsos

iShopFor Ipsosm Logo

Ipsos mystery shoppers review their task and enter a store looking to inspect its cleanliness, ask questions about a specific product or interact with employees. They may also need to purchase a product and then complete a survey or review their experience.

Payment depends on the task. Some tasks aren’t paid, like restaurant visits, but will get you a free meal. Shoppers usually get paid based on their home country, and through PayPal, but another method is possible.

8.  Sensors Quality Management (SQM)

SQM Logo

In operation since 1993, Sensors Quality Management offers assignments from around the world.

Mystery shoppers might get paid for jobs like visiting a retail store, car dealership or bank. Other times, shoppers are paid with freebies – a free meal at a restaurant or a free movie visit.

In addition, you can get percentages off everyday items like airfare or bus fare as well as discounts on hotels and other travel necessities.

9.  Mystery Shopping Canada

mystery shopper jobs canada

In business for more than 20 years, Mystery Shopping Canada focuses on the retail, real estate, senior living, healthcare, and hospitality industries.

The company offers many types of shopping programs, including in-store, telephone, price comparison, and competitive.

Mystery shoppers make, on average between $10 to $20 depending on their assigned task. Not all shopper missions are paid, though. Instead, some will come with reimbursement of services or products.

10. Market Force

mystery shopper jobs canada

Market Force operates throughout several countries and manages more than 300,000 mystery shoppers. They offer applicants different ways to measure their experiences – either in-store, on the web, or at the theatre.

Market Force features its own app, where shoppers can check out assignments and select the ones they want, all on the go.

Mystery shoppers get paid monthly by Market Force, and how they receive their payment will depend on which country they live in.

11.  BestMark

BestMark Logo

BestMark has been in business since 1986 and uses over 600,000 mystery shoppers to help improve customer experiences and products.

As a BestMark mystery shopper, you can earn money, free meals or services. In addition, you can receive bonuses for referrals and try out new businesses you might not have otherwise.

Shoppers get paid through PayPal, direct deposit, or gift card – their choice. Payment occurs once every month.

12.  A Closer Look

mystery shopper jobs canada

A Closer Look has been in the mystery shopper business for over 25 years. They offer expertise in a range of industries, including restaurants, hotels, residential buildings, and senior living.

A mystery shopper will help identify certain client-specific standards and provide an unbiased review of how their operations and customer service hold up.

Clients will use A Closer Look’s Strategic Mystery Shopping Program to help evaluate their training process and set individual benchmarks they can expand as time goes on.

13.  IntelliShop

IntelliShop Logo

IntelliShop focuses on research to improve the customer’s experience. They provide service to customers in the United States and Canada.

Mystery shoppers can expect to get paid monthly through PayPal for all services rendered.

IntelliShop has a wide range of industries served, everything from banking and finance to healthcare, food service, retail, and much more.

How Do I Become A Mystery Shopper In Canada?

Here’s a general guide on how you can get started:

  • Research Legitimate Mystery Shopping Companies : There are many mystery shopping companies out there, but not all of them are legitimate. Start by searching for well-known companies with a good reputation, such as the ones in the list above!
  • Apply : Once you’ve found a company you’d like to work with, apply to become a mystery shopper. This usually involves filling out an online application on the company’s website. You may need to provide information about your demographics, your background, and why you’re interested in mystery shopping.
  • Complete Any Required Training : Some companies provide training for mystery shoppers. This could be in the form of online courses, quizzes, or reading materials. The training typically covers what to look for during a shop, how to act, and how to report your findings.
  • Accept Assignments : The company may send you available shops, or you might be able to select them from a list. Each assignment will have specific instructions about what you’re supposed to do and what to pay attention to.
  • Perform the Shop : Go to the assigned location and complete the shop according to the instructions. You might be asked to make a purchase, ask certain questions, or observe specific things. It’s important to act like a regular customer and not give away that you’re a mystery shopper.
  • Submit a Report : After the shop, you’ll need to submit a report about your experience. This usually involves answering questions or rating various aspects of the shop. Try to be as detailed and objective as possible. Some companies may require you to submit a report within a certain timeframe.

Industries Served by Mystery Shopping Companies

Here are some key industries that commonly use mystery shopping:

  • Retail : Retail businesses use mystery shoppers to measure service quality, compliance with standards, product availability, and how employees handle sales processes. This can include department stores, clothing stores, electronics stores, and more.
  • Hospitality : Hotels, resorts, and other accommodation providers use mystery shoppers to evaluate the customer experience from booking to check-out. This can include assessments of cleanliness, facility quality, and employee interactions.
  • Food Service : Restaurants, cafes, and fast food outlets use mystery shoppers to evaluate food quality, cleanliness, service speed, and staff behavior. Some companies specialize in alcohol compliance checks to ensure staff are checking ID and serving alcohol responsibly.
  • Banking and Financial Services : Banks, credit unions, and other financial institutions use mystery shoppers to evaluate customer service, compliance with regulations, and the quality of advice provided.
  • Healthcare : Some mystery shopping companies specialize in healthcare, evaluating patient experiences in hospitals, clinics, and doctors’ offices.
  • Automotive : Car dealerships and service centers use mystery shoppers to assess the sales process, the quality of service and repairs, and adherence to brand standards.
  • Real Estate : Property management companies and real estate agencies may use mystery shoppers to evaluate their customer service and sales processes.
  • Telecommunications : Phone and internet service providers use mystery shoppers to evaluate their customer service, sales processes, and in-store experiences.
  • Travel and Transportation : Airlines, bus companies, and travel agencies might use mystery shoppers to assess customer service, booking processes, and the travel experience itself.
  • Education : Universities, colleges, and other educational institutions may use mystery shoppers (often called “secret shoppers” in this context) to evaluate their admissions and student services processes.

These are just a few examples. Virtually any industry that interacts with customers can benefit from the insights provided by mystery shopping.

Mystery Shopping Companies In Canada

If you’re looking to make some extra money or cash in on freebies like free meals or products, becoming a mystery shopper might be a good idea.

Need more cash? Why not try making money just by driving around? Check out this article for details .

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Managing Money

How to Earn Money

How to Become a Mystery Shopper

Giving feedback to companies is a flexible way to earn extra cash.

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Sigrid Forberg

   min read

You may have heard of mystery shopping before and thought it sounded too good to be true.

While it seems improbable that you’d get paid to shop and report back on your experience, it really is as easy as that.

The information mystery shoppers collect on customer service experiences provide companies with essential marketing information. And they’re more than happy to pay for it.

It’s a convenient gig for students, freelancers, delivery drivers and other people with irregular work hours who want to earn a little more.

What is a mystery shopper?

Close up of person in grocery store, using phone to take picture of bottle of milk

Mystery shoppers, or secret shoppers, are individuals who are paid to shop in stores and collect data for marketing purposes.

All kinds of different businesses hire mystery-shopping companies to visit specific locations and report back on things such as cleanliness, customer service and product quality.

To do the actual investigation, these agencies bring on regular people to go undercover to shop at stores, visit businesses or eat at restaurants.

It may sound very cloak-and-dagger, but it’s actually a great way to earn a few extra dollars doing everyday activities.

Reddit user MisanthropeX, a mystery shopper in New York City reported making hundreds of dollars a month.

“When I put my back into it (during my winter break, when I didn't have to make my schedule revolve around my class) I made a net profit of probably around $500, and ate close to $900 worth of free food,” they said.

Unexpected vet bills don’t have to break the bank

Life with pets is unpredictable, but there are ways to prepare for the unexpected.

Fetch Insurance offers coverage for treatment of accidents, illnesses, prescriptions drugs, emergency care and more.

Plus, their optional wellness plan covers things like routine vet trips, grooming and training costs, if you want to give your pet the all-star treatment while you protect your bank account.

mystery shopper jobs canada

Guide: How to become a secret shopper

Young woman looking at laptop with headphones on

Becoming a secret shopper is surprisingly easy. In fact, the companies that recruit shoppers are always looking for new members.

Knowing that there are plenty of opportunities out there for aspiring mystery shoppers, it’s just a matter of finding them.

Step 1: Research

The first thing you may find when you do an online search for “mystery shopper jobs” is a handful of articles about scams.

Unfortunately, there are numerous scams in this field so you’ll have to be discerning about which company or companies you register with.

Reputable companies should be members of the International Mystery Shoppers Coalition (IMSC) and/or the Mystery Shopping Professionals Association (MSPA) .

Companies should also be members of the Better Business Bureau (BBB) and have a phone number and email address you can use to contact their office.

A legitimate company will never ask you to pay to register with them in order to do an assignment. If you’re asked to wire money to anyone, you should see that as a red flag.

How to spot a scam

Mystery shopper scams have been on the rise in the last few years, according to the Canadian Anti-Fraud Centre. The most common scam involves consumers receiving a notice that they’ve been selected to serve as a mystery shopper or quality control officer.

With the notice, you’ll receive a cheque and instructions to deposit the money and then transfer most of it to another bank account.

You may also be asked to make other purchases like gift cards and provide the scammer with their numbers “to confirm that they work.”

Scammers use customer-service surveys based on your experiences as a prop to mislead you into believing the job is real. But the initial cheque was fake and you’ll soon be out all the funds you sent to the other account and for your small purchases.

Step 2: Apply

Once you’ve found a legitimate business you’d like to register with, it should be smooth sailing from here.

Most companies will have an online application form. You’ll just fill that out, provide your details and answer a few questions. Once submitted, your application will be reviewed and you should hear back shortly.

You may also be required to complete a certification program to ensure you know what is expected of you as a shopper and that you can complete the task.

Step 3: Check for assignments

Once you’ve been approved, you can start to apply for jobs. The company you work for should either send out emails with current jobs or post them on its website.

You’ll be given a set timeline to complete the assignment. And you should also be provided with a detailed outline of what the business would like you to pay special attention to during your visit.

How much are mystery shoppers paid?

Canadian banknotes are in the back pocket of blue jeans.

This varies. Generally, you should expect to be paid somewhere between $15 and $50 for each job. And you’ll be reimbursed for products you have to purchase to complete the job (up to to a certain amount).

Other experience-type jobs may only pay through reimbursement.

It’s important to ensure you follow the company’s instructions within the set timeline, otherwise you risk not getting paid for the job at all.

How do mystery shoppers get paid?

Most companies use PayPal to reimburse their shoppers for their services. You’ll just have to provide the company with your email address associated with your PayPal account and it will deposit the funds into your account.

Note: You’re not an official employee of the mystery shopping company. Shoppers are classified as independent contractors, which means the company won’t tax your earnings. You’ll have to keep records of what you’ve made to submit what you owe to the Canada Revenue Agency come tax time.

Legitimate mystery shopper companies

Various hands showing thumbs up. All on white background.

There are a number of legitimate Canadian mystery shopper companies.

Here are a few listed with the MSPA:

  • Cintel Business Solutions
  • Greenhouse Marketing & Communications
  • Intouch Insight
  • Ipsos - Mystery Shopping - Canada
  • Premier Service Inc.
  • Shoppers Confidential, Inc.

What kinds of jobs can I do?

table with food, top view

When most people think of mystery shopping, they assume it just involves retail stores. But there are plenty of other companies that pay for this kind of research.

Restaurants are a common assignment. If you’re a bit of a foodie, these jobs are a great way to enjoy a free meal.

You won’t have to do every assignment in person either. You can find jobs over the phone, online or through web chats.

And the great thing about this side hustle is you only have to take the shop opportunities that appeal to you or work for your schedule.

Kyla Broughton, who provides client support for Shoppers Confidential, says there are plenty of opportunities out there for eager mystery shoppers. But she recommends you don’t bite off more than you can chew right away.

“I would advise that people who are just starting out being a mystery shopper start out small, take a small assignment and go slow while you get the hang of it,” Broughton says.

“As you become more experienced and your portfolio with companies grows and improves, more exciting and lucrative opportunities will present themselves to you.”

Can I still work amid pandemic restrictions?

Young woman wearing mask while shopping at a mall

Broughton says yes, there are still opportunities for secret shoppers during the pandemic. The only thing that has changed is how you’ll shop.

More companies are asking for feedback onvirtual experiences instead of in-person shops.

But for in-person jobs, Shopping Confidential recommends their shoppers stay in their local health regions rather than travelling outside of them to work. Shoppers are asked to fill out a self-assessment before they complete an in-person shop to keep everyone healthy and safe.

Other things you can do to earn more

Young woman looking at cellphone casually

If becoming a mystery shopper doesn’t appeal to you or you’re looking for some more ways to bring in extra cash, there are plenty of other ways to boost your income.

You can even earn free gift cards for watching online videos .

If your goal is to invest your extra money and watch it grow, you could try an automated investing service .

Maybe you’re a little more cautious with your hard-earned money? A savings account with a high-interest rate might be the best place to stash your earnings.

Trade Smarter, Today

With a wide variety of investment chocies, CIBC Edge makes it easy for you to trade how you want, when you want.

About the Author

Sigrid Forberg

Sigrid Forberg

Associate editor.

Sigrid’s is Money.ca's associate editor, and she has also worked as a reporter and staff writer on the Money.ca team.

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Find a Mystery Shopping Job Today!

Explore Opportunities in the Mystery Shopping and Market Research Industries Today.

Have you ever seen ads in print or online asking if you would like to be paid to shop? Have you ever been tempted to answer the ad to learn more? Mystery shoppers, also known as secret shoppers, do get paid to shop, but there is more to this type of employment opportunity than simply going out to the mall and expecting to collect a paycheck for doing so.

There is a lot of competition, both from brick-and-mortar businesses and online, for the consumer’s hard-earned money.

When the public has many choices about where they can buy similar products or services, what helps them decide which companies to deal with and which ones to avoid?

It comes down to providing great customer service. Unfortunately, most people who are not happy with their experience dealing with a business are not likely to let the company know, either by speaking to a manager directly or by letting the head office know. So, how will a responsible company find out how well staff members are meeting their customers’ needs? They send in secret shoppers – that’s how!

Did you know that mystery shopping is a multi-billion dollar business and one that is growing steadily? As more companies begin to appreciate the value of having good information about their customer service practices, this figure will continue to grow. What does this mean to you as a person interested in job opportunities? It means that companies will continue to need responsible, observant people who can visit a location and report back about their experience.

In Focus: What is Mystery Shopping?

We provide dozens of mystery shopping industry job descriptions, a list of legitimate mystery shopping companies , as well as advice for pursuing work. Using our Job Center you’ll be able view hundreds of employer profiles and search a list of Featured Jobs. You can get started right now by becoming an MysteryShopperJobFinder Member.

All About Jobs in the Mystery Shopping Business

Where Do Mystery Shoppers Work? Secret shoppers perform their duties in all parts of the United States, Canada, Europe, and Asia. Not all shoppers physically visit the businesses they have been assigned to cover, though. Some assignments may be completed over the phone or online, as in the case of web mystery shoppers. Experienced mystery shoppers may be asked to record their visit on video so that staff and management can see where they are doing well already, and what areas could be improved on.

Learn as much as you can before you start applying.

  • Can mystery shopping be a part-time job done from home?
  • Which industries typically hire mystery shoppers and why?
  • What does the typical mystery shopping job entail?
  • Are market research jobs and mystery shopping the same thing?
  • How can you differentiate legitimate mystery shopping opportunities from scams?

We provide answers to these questions and much more. What you learn on MysteryShopperJobFinder will set you apart from most other industry job seekers.

We will provide you with the necessary mystery shopping industry knowledge, a game plan on how to get the job that’s right for you, and proven strategies on how to be successful.

Get the Scoop On Mystery Shopping Opportunities

Mysteryshopperjobfinder features:.

  • A detailed guide full of up-to-date information about working as a secret shopper. All of your questions will be answered. (includes detailed overview of the industry & the work; insider tips on how to find jobs; interviews with employers; and more!)
  • The history of mystery shopping. Find out how it came into being and why so many companies still utilize the industry to improve their business.
  • An overview of job opportunities in the U.S., Asia, Canada, the U.K., and Australia.
  • Tips explaining how to separate legitimate, solid mystery shopper opportunities from scams.
  • Information that explains the mystery shopping process . Learn how data is collected and reported. The more you know before a job interview the better!
  • Self-assessment guide to help you determine whether you’re a good fit for the mystery shopping industry.
  • Overview of market research jobs which are similar in many ways to secret shopping positions.
  • Mystery Shopper Job Board featuring employers that need mystery shoppers right now!
  • And it is completely FREE to use!!!

Check out our Featured Employer: GBW

MysteryShopperJobFinder can help whether you’re looking for a full-time career or part-time job working from home.

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COMMENTS

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  14. 12 Top Mystery Shopping Companies And Jobs in Canada (2024)

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  15. 29 Best Places to Find Legitimate Mystery Shopper Jobs

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  19. Secret shopper jobs: How to become a mystery shopper

    Step 2: Apply. Once you've found a legitimate business you'd like to register with, it should be smooth sailing from here. Most companies will have an online application form. You'll just ...

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    Search Mystery shopper jobs in Canada with company ratings & salaries. 14 open jobs for Mystery shopper in Canada.

  21. Mystery Shopper Jobs

    Find a Mystery Shopping Job Today! ... Canada, Europe, and Asia. Not all shoppers physically visit the businesses they have been assigned to cover, though. Some assignments may be completed over the phone or online, as in the case of web mystery shoppers. Experienced mystery shoppers may be asked to record their visit on video so that staff and ...

  22. Mystery Shopper Jobs In Canada

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  23. 6 of the Best Mystery Shopper Companies to Work For in 2023

    Many mystery shopping companies pay via PayPal, though some do direct debit and physical checks, too. Some offer gift cards in lieu of cash payment, as well. 5 of the Best Mystery Shopping Companies. Here are some of the top companies where you can find mystery shopper jobs. Also, all of them are free to join: 1. Sinclair Customer Metrics