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Writing a Business Plan

While it may be tempting to put off, creating a business plan is an essential part of starting your own business. Plans and proposals should be put in a clear format making it easy for potential investors to understand. Because every company has a different goal and product or service to offer, there are business plan templates readily available to help you get on the right track. Many of these templates can be adapted for any company. In general, a business plan writing guide will recommend that the following sections be incorporated into your plan.

Executive Summary

The executive summary is the first section that business plans open with, but is often the last section to actually be written as it’s the most difficult to write. The executive summary is a summary of the overall plan that highlights the key points and gives the reader an idea of what lies ahead in the document. It should include areas such as the business opportunity, target market, marketing and sales strategy, competition, the summary of the financial plan, staff members and a summary of how the plan will be implemented. This section needs to be extremely clear, concise and engaging as you don’t want the reader to push your hard work aside.

Company Description

The company description follows the executive summary and should cover all the details about the company itself. For example, if you are writing a business plan for an internet café, you would want to include the name of the company, where the café would be located, who the main team members involved are and why, how large the company is, who the target market for the internet cafe is, what type of business structure the café is, such as LLC, sole proprietorship, partnership, or corporation, what the internet café business mission and vision statements are, and what the business’s short-term objectives are.

Services and Products

This is the exciting part of the plan where you get to explain what new and improved services or products you are offering. On top of describing the product or service itself, include in the plan what is currently in the market in this area, what problems there are in this area and how your product is the solution. For example, in a business plan for a food truck, perhaps there are numerous other food trucks in the area, but they are all fast –food style and unhealthy so, you want to introduce fast food that serves only organic and fresh ingredients every day. This is where you can also list your price points and future products or services you anticipate.

Market Analysis

The market analysis section will take time to write and research as a lot of effort and research need to go into it. Here is where you have the opportunity to describe what trends are showing up, what the growth rate in this sector looks like, what the current size of this industry is and who your target audience is. A cleaning business plan, for example, may include how this sector has been growing by 10% every year due to an increase in large businesses being built in the city.

Organization and Management

Marketing and sales are the part of the business plan where you explain how you will attract and retain clients. How are you reaching your target customers and what incentives do you offer that will keep them coming back? For a dry cleaner business plan, perhaps if they refer customers, they will get 10% off their next visit. In addition, you may want to explain what needs to be done in order for the business to be profitable. This is a great way of showing that you are conscious about what clear steps need to be taken to make a business successful.

Financial Projections & Appendix

The financial business plan section can be a tricky one to write as it is based on projections. Usually what is included is the short-term projection, which is a year broken down by month and should include start-up permits, equipment, and licenses that are required. This is followed by a three-year projection broken down by year and many often write a five-year projection, but this does not need to be included in the business plan.

The appendix is the last section and contains all the supporting documents and/or required material. This often includes resumes of those involved in the company, letters of reference, product pictures and credit histories. Keep in mind that your business plan is always in development and should be adjusted regularly as your business grows and changes.

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How to Choose a Phone Plan for Your Business

Every company needs an effective phone plan for their business. It’s important for all your employees to be able to communicate with each other. You also need to ensure that you can take phone calls from clients when they need to reach you. There are many office, VoIP and cell plans available, and your choice depends on what’s best for you. Here’s how to choose the best phone plan for your business. 

The Types of Business Plan

If you’re looking for the perfect business phone plan, you need to think about which will benefit your organization most. There are loads to choose from and each have their advantages and disadvantages. It’s essential for businesses to have the best communications systems, because without this you’ll lose potential customers. Many people choose systems based on their convenience, but also look at how effective they are, the costs and if the system is up to date.

With so many options, businesses rarely know where to start. However, your primary goals will enable you to find the best phone plan for your business. Do you have a large team and need a strong internal communications system? Is saving money your primary goal? Here are some business phone plans, and their benefits. 

Voice Over Internet Protocol (VoIP)

VoIP is taking over the business world, and many companies are ditching their landline service for the internet-based phone solutions. While making international calls on landlines is expensive, VoIP enables you to call anywhere in the world for no extra cost. Phone calls take place over the internet, and you can reach your employees wherever they are.

There are many VoIP solutions, including basic packages, options for mid-sized businesses and high-end solutions. It’s important to think about which solution is best for your business and avoid any hidden costs associated with high-end solutions. VoIP is great for companies and there is a range of technological benefits you won’t find with other providers. Search online to find the best VoIP providers. 

Private Branch Exchange (PBX)

PBX uses hardware to route all calls through the office to and from a central connection. It connects all employees and enables easy transfers. PBX has many benefits, including its cost-effective solutions. Employees can make internal calls without the needs of connecting to an external network. This means that businesses can save money on phone calls, which is especially useful for small companies.

There are automatic capabilities, meaning PBX systems can automatically route calls. Basically, PBX offers an all-in-one solution, but it isn’t as technologically convenient as VoIP solutions. It depends on your needs, but remember PBX systems are best if you use over 12 phone lines. Smaller businesses might find that installing and maintaining a PBX system is too expensive. 

Small Businesses

Small businesses have one thing on their mind; money. They need to find cost-effective solutions to grow their business, but not bankrupt them. Most small companies use manual key-systems to route phone calls. As you add more lines, you’ll find a manual system less convenient and harder to manage.

Key systems are great when businesses are starting out, but if your business is growing then it’s best to choose between a PBX or VoIP solution. There are many positives to manual key systems, and providers are combining technology with the systems to make them better for small business owners to maximize their internal and external communications.

Is the price right? That’s what you should be considering. Many phone providers will offer comprehensive packages for both office and cell use. Combining these will save you money in the long-term and enable you to streamline your communication procedure. The more technology you want, the higher the price. You should weigh up the benefits of cost and convenience when making your decision.

Speak to providers and ask them what bundles they offer. You’ll want to supply your employees with cell phones if they travel out of the office regularly. Choosing a phone system doesn’t have to be complicated if you know what you’re looking for and consider your price limits. 

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Do you have dreams of owning your own brick and mortar retail store? Or an eCommerce website you can run from the comfort of your own home? Whichever retail option you choose, you’ll need a business plan to get started and successfully manage it.

Check out our library of retail sample plans for inspiration and guidance as you build out your own physical retail or eCommerce business.

Or to develop a more modern online plan that updates with your retail needs, we recommend you try LivePlan . It contains the same templates and information you see here, but with additional guidance, sections you can update on the fly and automatic financials to help you easily manage your business.

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Retail Business Plan Template

Written by Dave Lavinsky

Over the past 20+ years, we have helped over 10,000 entrepreneurs and business owners create business plans to start and grow their retail businesses. On this page, we will first give you some background information with regards to the importance of business planning. We will then go through a retail business plan template step-by-step so you can create your plan today.

Download our Retail Business Plan Template here >

What Is a Business Plan?

A business plan provides a snapshot of your retail business as it stands today, and lays out your growth plan for the next five years. It explains your business goals and your strategy for reaching them. It also includes market research to support your plans.

Why You Need a Retail Business Plan

Sources of Funding for Retail Businesses

With regards to funding, the main sources of funding for a retail business are bank loans and angel investors. With regards to bank loans, banks will want to review your business plan and gain confidence that you will be able to repay your loan and interest. To acquire this confidence, the loan officer will not only want to confirm that your financials are reasonable. But they will want to see a professional plan. Such a plan will give them the confidence that you can successfully and professionally operate a business.

The second most common form of funding for a retail business is angel investors. Angel investors are wealthy individuals who will write you a check. They will either take equity in return for their funding, or, like a bank, they will give you a loan. 

Venture capitalists will not fund a retail business. They might consider funding a chain, but never an individual location. This is because most venture capitalists are looking for millions of dollars in return when they make an investment, and an individual location could rarely achieve such results.

Retail Business Plan Template Example

Your business plan should include 10 sections as follows:

Executive Summary

The goal of your Executive Summary is to quickly engage the reader. Explain to them the type of retail store you are operating and the status; for example, are you a startup, do you have a retail business that you would like to grow, or are you operating a chain of retail businesses.

Next, provide an overview of each of the subsequent sections of your plan. For example, give a brief overview of the retail industry. Discuss the type of retail store you are operating. Detail your direct competitors. Give an overview of your target customers. Provide a snapshot of your marketing plan. Identify the key members of your team. And offer an overview of your financial plan.

Company Analysis

In your company analysis, you will detail the type of retail business you are operating.

For example, you might operate one of the following types:

• Speciality Store – a store with a tight focus (e.g., hip apparel for women)
• Off-Priced/Used Goods Store – sells massively discounted or used products
• Department Store – often located at a mall and offer tons of products (e.g., Macy’s)
• Supermarket – focuses primarily on food items
• Convenience Store – offers just the most popular items a supermarket offers in a much smaller location
• Drug Store/Pharmacy – primarily offer medicines and medical products
• Discount Store – offer large inventories at low prices (e.g., Walmart)
• Hypermarket – offer many food and non-food items often in large quantities at a discount (e.g., Costco)
• E-commerce – offers products for sale online (e.g., Amazon)

Include answers to question such as:

• When and why did you start the business?
• What milestones have you achieved to date? Milestones could include sales goals you’ve reached, new store openings, etc.
• Your legal structure. Are you incorporated as an S-Corp? An LLC? A sole proprietorship? Explain your legal structure here.

Industry Analysis

In your industry analysis, you need to provide an overview of the retail business.

While this may seem unnecessary, it serves multiple purposes.

First, researching the retail industry educates you. It helps you understand the market in which you are operating. 

Secondly, market research can improve your strategy particularly if your research identifies market trends. For example, if there was a trend towards local retail businesses with online counterparts, it would be helpful to ensure your plan calls for a significant online presence.

The third reason for market research is to prove to readers that you are an expert in your industry. By conducting the research and presenting it in your plan, you achieve just that.

The following questions should be answered in the industry analysis section of your retail business plan:

• How big is the retail business (in dollars)?
• Is the market declining or increasing?
• Who are the key competitors in your local market?
• Who are the key suppliers in the market?
• What trends are affecting the industry?
• What is the industry’s growth forecast over the next 5 – 10 years?
• What is the relevant market size? That is, how big is the potential market for your retail business. You can extrapolate such a figure by assessing the size of your niche’s market in the entire country and then applying that figure to your local population.

Customer Analysis

The following are examples of customer segments: college students, sports enthusiasts, soccer moms, techies, teens, baby boomers, etc.

As you can imagine, the customer segment(s) you choose will have a great impact on the type of retail business you operate. Clearly baby boomers would want a different atmosphere, pricing and product options, and would respond to different marketing promotions than teens.

Try to break out your target customers in terms of their demographic and psychographic profiles. With regards to demographics, include a discussion of the ages, genders, locations and income levels of the customers you seek to serve. Because most retail businesses primarily serve customers living in their same city or town, such demographic information is easy to find on government websites.

Psychographic profiles explain the wants and needs of your target customers. The more you can understand and define these needs, the better you will do in attracting and retaining your customers.

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Competitive Analysis

Your competitive analysis should identify the indirect and direct competitors your business faces and then focus on the latter.

Direct competitors are other retail businesses. They are most likely local businesses who sell similar items to you.

Indirect competitors are other options that customers have to purchase from you that aren’t direct competitors. You most likely will have online competitors; companies that sell the same or similar items to you, but which operate online.

• What types of customers do they serve?
• What products do they offer?
• What is their pricing (premium, low, etc.)?
• What are they good at?
• What are their weaknesses?

With regards to the last two questions, think about your answers from the customers’ perspective. Look at review websites to gain this information.

The final part of your competitive analysis section is to document your areas of competitive advantage. For example:

• Will you provide superior products or services?
• Will you provide products that your competitors don’t?
• Will you make it easier or faster for customers to acquire your products?
• Will you provide better customer service?
• Will you offer better pricing?

Think about ways you will outperform your competition and document them in this section of your plan.

Marketing Plan

Product : in the product section you should reiterate the type of retail business that you documented in your Company Analysis. Then, detail the specific products you will be offering.

Price : Document the prices you will offer and how they compare to your competitors. Essentially in the product and price sub-sections of your marketing plan, you are presenting the items you offer and their prices.

Place : Place refers to the location of your retail business. Document your location and mention how the location will impact your success. For example, is your retail business located next to a heavily populated office building, or gym, etc. Discuss how your location might provide a steady stream of customers. Also, if you operate or plan to operate kiosks, detail the locations where the kiosks will be placed.

Promotions : the final part of your retail business marketing plan is the promotions section. Here you will document how you will drive customers to your location(s). The following are some promotional methods you might consider:

• Making your storefront extra appealing to attract passing customers
• Social media marketing
• Search engine optimization
• Advertising in local papers and magazines
• Reaching out to local bloggers and websites 
• Partnerships with local organizations
• Local radio advertising
• Banner ads at local venues

Operations Plan

While the earlier sections of your business plan explained your goals, your operations plan describes how you will meet them. Your operations plan should have two distinct sections as follows.

Everyday short-term processes include all of the tasks involved in running your retail business such as serving customers, procuring inventory, keeping the store clean, etc.

Long-term goals are the milestones you hope to achieve. These could include the dates when you expect to serve your 5,000th customer, or when you hope to reach $X in sales. It could also be when you expect to hire your Xth employee or launch a new location.

Management Team

Ideally you and/or your team members have direct experience in the retail business. If so, highlight this experience and expertise. But also highlight any experience that you think will help your business succeed.

If your team is lacking, consider assembling an advisory board. An advisory board would include 2 to 8 individuals who would act like mentors to your business. They would help answer questions and provide strategic guidance. If needed, look for advisory board members with experience in retail businesses and/or successfully running retail and small businesses.

Financial Plan

Your financial plan should include your 5-year financial statement broken out both monthly or quarterly for the first year and then annually. Your financial statements include your income statement, balance sheet and cash flow statements.

Income Statement : an income statement is more commonly called a Profit and Loss statement or P&L. It shows your revenues and then subtracts your costs to show whether you turned a profit or not.

In developing your income statement, you need to devise assumptions. For example, will you serve 100 customers per day or 200? And will sales grow by 2% or 10% per year? As you can imagine, your choice of assumptions will greatly impact the financial forecasts for your business. As much as possible, conduct research to try to root your assumptions in reality.

Balance Sheets : While balance sheets include much information, to simplify them to the key items you need to know about, balance sheets show your assets and liabilities. For instance, if you spend $100,000 on building out your retail business, that will not give you immediate profits. Rather it is an asset that will hopefully help you generate profits for years to come. Likewise, if a bank writes you a check for $100.000, you don’t need to pay it back immediately. Rather, that is a liability you will pay back over time.

Cash Flow Statement : Your cash flow statement will help determine how much money you need to start or grow your business, and make sure you never run out of money. What most entrepreneurs and business owners don’t realize is that you can turn a profit but run out of money and go bankrupt. For example, you may need to purchase inventories now that you can’t sell (and get paid for) for several months. During those months, you could run out of money.

In developing your Income Statement and Balance Sheets be sure to include several of the key costs needed in starting or growing a retail business:

• Location build-out including design fees, construction, etc.
• Cost of fixtures
• Cost of initial inventory
• Payroll or salaries paid to staff
• Business insurance
• Taxes and permits
• Legal expenses

Attach your full financial projections in the appendix of your plan along with any supporting documents that make your plan more compelling. For example, you might include your store design blueprint or location lease.

Retail Business Plan Summary

Putting together a business plan for your retail business is a worthwhile endeavor. If you follow the template above, by the time you are done, you will truly be an expert on retail business planning and know everything you need about writing a retail store business plan. You will really understand the retail business, your competition and your customers. You will have developed a marketing plan and will really understand what it takes to launch and grow a successful retail store.

Download Our Retail Business Plan PDF

You can download our retail business plan PDF here . This is a business plan template you can use in PDF format.

How to Finish Your Retail Business Plan in 1 Day!

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Retail Business Plan FAQs

What is the easiest way to complete my retail business plan.

Growthink's Ultimate Retail Business Plan Template allows you to quickly and easily complete your Retail Business Plan.

Where Can I Download a Retail Business Plan PDF?

You can download our retail business plan PDF template here . This is a business plan template you can use in PDF format.

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How to Create a Retail Business Plan That Can Get Your Store Off the Ground

In this post, you’ll learn the ins and outs of creating a plan for your retail business. We’ll discuss the benefits of having it and we’ll walk you through the various steps you need to take to create one.

Whether you’re an aspiring retailer who’s just starting out or an existing merchant seeking an investment, this post can help you formulate the right plan. 

What is a retail business plan?

It’s a written document that outlines the need-to-know information about a retail business. Think of it as a roadmap that tells you (or any other reader) what the business is and how it plans to grow. 

A business plan doesn’t have to be set in stone, but it should give readers an idea of the inner workings of the company. 

Why should you create one?

So, why go through all the trouble of creating a business plan? Why not just… you know, start the business? 

While there’s a lot of value in taking immediate action and diving into hustle mode, certain businesses — particularly in the retail sector — have a lot of moving parts. You need to iron out an array of details and in some cases, you require serious capital to start and run your company. You can’t accomplish these things if the plan is just inside your head. It’s important to formalize it and put it on paper for the benefit of yourself and your stakeholders. 

Here are the key benefits of creating a business plan:

To give you clarity on what you need to do

We’ve said it earlier in this post, but it’s worth repeating: your business plan can serve as a roadmap for how to take your business off the ground. Your retail journey consists of multiple steps, and figuring out how to prioritize and implement everything can get overwhelming. 

Writing a business plan forces you to be clear about what you need to do, so when it’s time to carry out the steps, you already have an idea of how to accomplish them. 

To test your business idea

A business plan requires research and the process of writing it uncovers roadblocks or issues with your business idea.

As an entrepreneur, you want to spot issues as early as possible, so you can make the decision of whether or not to pursue your idea. The last thing you want is waste time on a business idea that has little chance of succeeding. 

To attract investors or help you secure funding

A retail business plan is critical if you’re planning to secure funding for your venture (be it through investments, loans, or lines of credit. Creditors and investors will want a formal document in place so they can understand your idea, which then helps them decide whether or not to provide the funds you need. 

How do you write a retail business plan?

Now that you understand what a retail business plan is and why you need it, let’s discuss how to create one for your company. The best way to go about this is to list out the different components of a business plan and what each part requires. 

Let’s dive in. 

1. Executive summary

The executive summary gives readers an overview of what your business is all about. It offers a glimpse into why you started the company and your general goals. The specifics will vary from one retailer to the next, but here’s a rundown of what you could tackle in this section of your biz plan:

Business synopsys

This should be a paragraph or two detailing what your business is. As an example, let’s say you’re planning to start a maternity apparel boutique. Your business synopsis could be something along the lines of…

Luxe Maternity is a high-end apparel boutique that caters to affluent mothers-to-be. As our name suggests, Luxe Maternity will sell high-end maternity wear for the wealthy. 

We will be the first luxury maternity boutique in Neptune, CA. Our goal is to capture 75% market share and become the go-to store for wealthy moms-to-be. 

Your mission and vision 

Talk about the purpose of your business and the big aspirational goal that you’d like to achieve. Going back to the Luxe Maternity example, the company’s mission and vision could be: 

To serve the needs of well-to-do mothers-to-be through stylish clothes that make them feel beautiful and confident.

Company objectives 

Create a bullet point lists of key goals that you want to achieve. In the case of Luxe Maternity, some of their objectives could be:

• To create a store environment that makes mothers-to-be feel comfortable, beautiful, and stylish
• To capture 75% of market share by 2020
• To gain a 50% profit margin after year 1

2. Business summary

After the overview, you’ll want to reveal more specific details about your business. In this section, you’ll talk about:

Company structure and ownership 

Whether you’re the sole owner or have partners on board, this is the section to talk about these things. 

You should also mention the legal and business structure of your company. Are you a sole proprietor or a corporation? Are you an LLC? Whatever the case, be sure to mention it in your retail business plan

General location 

You may not have secured your official premises at this stage, but you will want to give readers an idea of where you intend to set up shop. Luxe Maternity, for example, could mention that they’re planning to establish their store in an affluent part of town. 

Take some time to talk about what you plan to sell. If you’re purely an inventory-based retailer, this is the part where you describe the products that you’ll have in-store, what makes those items special, and how you plan to source them. (Are you making them yourself or do you intend to purchase from suppliers?)

3. Market research

This component of your retail business plan describes your target market and customers. It should outline the size of the market as well as the demographic and psychographic profile of the people who would buy your products. Consider including the following information:

Size of the market 

Do some research on how big the market is. Luxe Maternity, for instance, could look into the number of pregnant women in Neptune , CA each year, then make assumptions on the size of the market from there. 

Competitors  

It’s also important to look at companies that sell similar products and cater to the same market. Who are they? Where are they located? This part of your plan should answers those questions.

Market trends and forecasts

Based on your market and competitive research, you’ll need to forecast where the market is going. How much will the market be worth a year from now? What about in 5 to 10 years? What are the notable news or movements in the industry that you can capitalize on?

Demographic information of your target customers

Talk about the demographic profile of your customers. Make sure to have the following information handy:

• Annual income
• Education level
• Where they live and work

Psychographic information of your target customers

You’ll also want to dig into the psychographic profile of your customers. What makes them tick? What would prod them to seek out your store? What are their burning needs? The answers to these questions will not only beef up your business plan, but it can help you determine the right positioning and strategy for your retail business. 

4. Marketing plan

Now it’s time to talk about how you’re going to engage and sell to your market. This part of your business plan should outline:

Your position in the market 

Discuss the niche that you plan to carve out. It may be helpful to come up with a graph that shows your exact position in the market, relative to your competitors. Here’s a sample graph of what Luxe Maternity’s positioning might look like:

Your competitive edge  

Talk about your store’s unique qualities. Get clear on what sets you apart from competitors and how you plan to take them on. 

Branding strategy 

This section should detail the specific branding strategy that you’ll implement, along with the style, language, and tone you plan to use in your messaging. 

Pricing strategy 

Discuss your pricing structure . Readers of your business plan would want to know the price ranges you plan to offer and the margins you intend to set. Your pricing structure should also be mentioned. For instance, do you intend to sell items at the suggested retail price? Are you looking to implement keystone pricing? Whatever the case, now is the time to discuss it.

Promotional tactics 

This section should give readers an idea of how you plan to put your business out there. What advertising and marketing channels do you intend to utilize? How will you get people through the door? 

Sales process and retail experience

You’ve talked about how you plan to get people to your store, now it’s time to discuss how you intend to convert them. Describe your retail experience and sales process. What will visitors see and do when they enter your store? How will you turn them from lookers into buyers ?

5. Management plan

You should also talk about how you intend to run your business. This section should give readers insights into the people you will hire and what your management structure would look like. You should discuss:

Organizational structure 

This section should outline your organization’s hierarchy. Consider adding a flowchart showing what your org structure would look like — e.g., who sits at the top, who answers to whom, etc.

Management team 

If you already have an executive or management team in place, you can use this section to talk about who the members are and their backgrounds. If you don’t have a team yet, you can still outline the roles that you want to bring on.

Staffing plan 

Discuss the different positions you need to fill. If you’re looking to hire managers and associates, mention how many people you need to bring on, what their job descriptions are, and the qualifications you’re looking for. 

You should also discuss the compensation and benefits you plan to offer, as well as the staffing policies and procedures you’ll have in place.

6. Financials

This is one of the most important parts of your retail business plan. You need to outline how the company will make money and how much you’ll earn over a certain time period. This component of your business plan should include:

Capital and startup needs 

Talk about how much money you need to get off the ground. This section should also detail where you intend to spend the capital. In the case of our fictitious example, Luxe Maternity could say that they need X amount of capital and plan to spend it on leasing expenses, hiring, inventory, etc. 

The numbers don’t have to be exact, but they do need to make financial sense, particularly as you move into your more detailed sections like your break-even analysis and forecasts.

Break-even analysis 

A break-even analysis should show the point at which your company will break even. Factor in your costs and sales and plot out when you’ll start to break even. This section will be most helpful if you created a chart illustrating your break-even analysis. Consider the following example:

Sales forecasts 

You should also project your profit and loss over specific time periods. How much revenue will you earn in your first year of business? What about years 2, 3, 4, and 5?

Cash flow projections 

Cash flow is critical to any retail business , so be sure to forecast how cash will flow in your company. Create a table explaining how much cash balance you’ll have for month 1, 2, 3, etc of your business, then use your projected sales to calculate cash flow. 

Further Reading

In it you’ll learn:

• How to budget for your POS system
• How to  find and vet providers
• How to get the most out of the solution

Final words

Creating a business takes work. There’s a ton of research involved, and you’ll have a fair amount of calculations and projections to make. But when done right, your retail business plan can set you up for success. A well-developed plan brings clarity in your business and can attract the funding you need to get started. 

So don’t shy away from the work. Get down to business and starting mapping out your plan for success. 

About Francesca Nicasio

Francesca Nicasio is Vend's Retail Expert and Content Strategist. She writes about trends, tips, and other cool things that enable retailers to increase sales, serve customers better, and be more awesome overall. She's also the author of Retail Survival of the Fittest , a free eBook to help retailers future-proof their stores. Connect with her on LinkedIn , Twitter , or Google+ .

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How to Write a Small Retail Business Plan

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How to Start a Pet Boutique

How to write a retail action plan, examples of liquor store business plans.

• How to Grow Potted Herbs for Profit
• How to Start a Concession Business

Retail is a high volume industry conducted largely by small businesses. Total retail sales in the U.S. in 2010 were nearly $4 trillion but more than 95 percent of retailers are one store operations, according to the National Retail Federation. Succeeding with a small retail business requires a thorough understanding of the market niche you intend to serve. Creating a business plan helps a small business owner become more customer focused in all aspects of his business.

Market Need

The starting point for a retail business plan is identifying market needs that the retailer can fill through the products and services he provides. For the business to succeed, the need must be urgent enough that target customers will be willing to visit the store and make a purchase. The target market must also be large enough to support the store and generate sufficient sales that the retail business will be profitable.

Products and Distribution

Describe what product lines will be your major revenue sources and why these were chosen. Explain your unique selling proposition -- what you intend to offer that is new, different and better than what the retailers you compete with are offering. Clarify what makes the concept of your store stand out. For example, a pet store could offer exotic tropical fish that are hard to find. Discuss your distribution channels -- how you will get your products in front of customers. Choices include store retailing, mail order business, Internet retailing and vending machines.

Target Markets

Describe your target customers so vividly that the reader of your plan can see them as individuals. Avoid demographic generalizations such as you intend to market to 21 to 35 year olds. Be specific about what motivates your targeted groups to purchase from you. They could be seeking convenience, product variety, low prices and information from knowledgeable sales personnel.

Competitive Analysis

You have already identified that a market need exists that is not being met by current competitors. This is the gap you intend to fill with your retail business. Now discuss each major competitor in detail -- their strengths and weaknesses, the target customers they cater to and the marketing strategies they use.

Marketing Strategies

Describe the actions you will take to acquire new retail customers -- your marketing strategies. Discuss why each strategy will have a positive effect on revenue generation. Use your unique selling proposition as the basis for the marketing message you will deliver to target customers. Describe the merchandising strategy for your store; for example, how you will arrange the merchandise to showcase high profit margin items and provide easy access to impulse purchases.

Personnel Plan

Forecast your staffing requirements by day of week and time of day. Project any seasonal variations as well. Describe how you intend to train your employees so they will consistently deliver superior customer service -- a key success factor for any retail business.

Financial Forecast

Prepare a month-by-month forecast of revenues and expenses. Build a revenue model that reflects the sales process with measurable variables you can track over time. For example, a retail bakery could forecast how many customers will visit during the morning hours versus the afternoon hours, which products they purchase -- doughnuts and rolls in the morning and cakes and cookies in the afternoon -- and the average dollar purchase. Make sure you include all categories of expenses, no matter how small, in your forecast. Smaller items such as postage or cleaning supplies can add up to a significant dollar amount over the course of the year.

• Entrepreneur: How to Start a Retail Business
• National Retail Federation

Brian Hill is the author of four popular business and finance books: "The Making of a Bestseller," "Inside Secrets to Venture Capital," "Attracting Capital from Angels" and his latest book, published in 2013, "The Pocket Small Business Owner's Guide to Business Plans."

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Retail Business Plan

A retail business plan is a document that gives you and your potential investors a roadmap on how your new retail business intends to get started and deliver its business goals over its initial few years (usually 5 years).

It is usually broken down into sections about the company, the industry it operates in, the competition it will face and a plan that covers marketing, financials and operations over the first few years in business.

Also check out this one-page Business Model Canvas for a retail business .

Retail Business Plan Template

You can download this free retail business plan template from the link below. You will be able to edit the word file and export it into PDF format afterwards.

In the coming sections, we will explain the different components that go into the retail business plan, which you can then apply to your own plan when completing the template.

Check out more free downloads .

Executive Summary

We recommend writing the executive summary at the end of the process, after you have filled out all the other sections in the retail business plan template.

In the executive summary you will cover the following points briefly:

• Types of products sold at the store
• Customers served by the store
• Company mission & vision
• Market share to be captured

You will also mention the total amount you will need to start this business, backed by the financial plan you prepared as part of this business plan.

The total amount that you want to borrow or have invested in your business will be the sum of pre-opening costs (initial inventory, equipment, rent,..) and the maximum negative cash flow as per your cash flow plan.

If you are writing this retail business plan for a financial institution to get a loan, mention how you expect to repay the loan, and you should have already included the loan installments in your financial plan.

If you are writing this plan for investors, mention how much equity they will receive in return for this investment and the expected return on investment, and expected cash distributions (dividends) based on your financial plan.

For example

An investment of 100,000$ in the business will result in the investor receiving 20% equity. We plan to distribute 50% of the profits every year, and based on our financial projections this will be a xx,xxx$ in the first year, xx,xxx$ in the second year, and xx,xxx$ in the third year,..etc.

Company Overview

Here you will write about your business and give a brief overview about the type of store you will be starting.

You can cover the following points:

• Store category (e.g. beauty store, toy store)
• Store location and brief description of the area
• Product categories carried
• Company legal structure

Industry Overview

Write an overview about the industry (retail/ecommerce) as a whole and the most recent trends specific to this industry.

Cover areas such as:

• Total retail sales
• Contribution of your retail category to the total sales (size of the market)
• Online vs. Brick & Mortar trends
• Recent industry trends and shifts in terms of products you are selling

You can find the most recent insights about retail in our Retail Statistics page.

Read Also: What is Retail ?

Target Market

Write about your target customers that you know will be interested in your products. Mention demographic and psychographic details in this section. This will help afterwards in drafting your marketing plan.

You can cover the following details:

• Age bracket
• Income level
• Educational level
• The specific needs that your products will fill for them

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Competition

List the current competition in the market that are serving your target customers. Mention your top 3 competitors in your area.

You can also include indirect competition, such as online stores or marketplace sellers, if you think this might affect your business.

Cover information about:

• No. of stores
• Size of stores
• Product categories they sell
• Pricing level
• Sales per day estimates
• Strengths & Weaknesses

You can also create a summary table like the one below

Competitive Advantage

What will make customers leave the competition and come to you? Use the weaknesses areas that you mentioned about the competition in the previous section, and mention how you will improve on them.

This could be by:

• Superior quality
• Better prices
• Convenience
• More variety
• Better shopping experience

Marketing Plan

Describe your marketing strategy for your store and which channels you are going to use.

Cover the following areas:

• Brand Positioning
• Branding Strategy (Persona, tone, language,..)
• Product Strategy (Key products and product features that will attract your customers)
• Pricing Strategy
• Promotional Strategy
• Marketing Channels

Operations Plan

Write how you will operate your store and include details about your manpower plan.

This will include the management that you will hire for the store, visual merchandisers, sales staff and cashiers.

Cover the following:

• Management structure (store manager, supervisor,..)
• Staff plan (3 sales associates, 2 cashiers, etc.)
• Brief role descriptions
• Compensation structure

Read Also: Retail Scheduling

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Financial plan

List estimates for the capital you will need to start and financial projections for the following years.

Capital Needed

Start with how much capital you will need to start the business

This will include:

• Initial rent
• Initial product order (Inventory)
• Initial staff salary
• Store fixtures
• Store equipment

Read Also: How Much Capital You Will Need For a New Retail Store?

Financial Projections

Include a 5-year financial projection for the business based on your forecasted sales and costs.

• Monthly income statement (P&L) for the first year
• Yearly income statement for the following 4 years
• Monthly cash flow projection for the first year

Learn how to create a sales budget for a new store, and 3 years financial projections in our Retail Budgeting Course

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• Set monthly targets adjusted to seasonality
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Break Even Point

Include a snapshot of the 5-year P&L plan here and mention the SPD (sales per day) you need to breakeven, based on your P&L numbers.

We have created a sample table with retail data in the business plan template, and you can fill it with your own numbers.

Key Assumptions

Mention the assumptions you used for creating your financial projections.

For example , you assumed that sales per day for the first year will be 1000$ and then will grow by 20% in the second year, 15% in the third year and 10% in the fourth year, etc.

Retail Business Plan Tips

Sales projections.

We recommend being very realistic about your initial sales per day projections, as your entire financial plan will be directly affected by it.

When you then forecast your growth for the coming years, you should also be realistic about how much you will grow year-on-year.

From our experience, retail stores typically see higher growth after the first year and then this starts to level off from the third year onwards.

Having said that, there might be other growth drivers that can affect your business and accelerate your growth in the following years. This could be for example that your new store is in an area that is still under development and will be fully developed by the third year.

What we want to say is, do your due diligence thoroughly and based on that set realistic expectations.

Inventory Projections

The biggest asset you will hold and the biggest part of the investment/loan you will need to start your retail business will go for inventory.

So it is important to calculate your inventory needs correctly.

This will be based on your sales forecasts and the inventory turnover rate you expect or the forward stock cover you intend to maintain.

For example, if your inventory turnover target is 2, this means you maintain a 6 months cover. If your inventory turnover is 3, you maintain 4 months stock cover,..and so on.

We recommend checking out the benchmarks we have listed for different retail categories for inventory turnover and reading our complete Open to Buy guide to get started with calculating exactly how much inventory you will need.

Good luck in your new venture!

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More Resources

Thank you for reading this article on Retail Business Plan. We recommend the below free resources as well:

• Retail Management
• Starting a Retail Business
• Buying a Retail Business

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Retail Store Business Plan

Retail store is a competitive business as competition is intense in this segment. Moreover, many big giants are investing more in e-commerce and digital marketing making this business even tougher day by day.

Having a physical retail store that offers a shopping experience along with products is a dream for many. It is not only because of the size of a business but the potential and opportunities such a business offers.

And if you are an individual who likes to interact with people, constantly improve your way of doing business, and form communities that work towards something then you might have thought of having your retail store business.

Now, a retail store has great potential for success but it is also a very competitive business. You’ll need a retail store business plan to help you stand apart from your competition and have a thriving business.

Industry Overview

Research suggests total retail sales in the United States were projected to amount to 6.03 trillion U.S. dollars in 2022, up from around 5.4 trillion U.S. dollars in 2018, according to the National Retail Federation .

Retail businesses come in many forms such as grocery stores, restaurants, and bookstores. There are around 4 million retail businesses in the United States alone.

The domestic retail market in the United States is very competitive, with many companies recording strong retail sales. Walmart, a retail chain giving low prices and a wide selection of products, is the front-runner in the United States. Amazon, The Kroger Co., Costco, and Target are a selection of other notable U.S. retailers.

Now, to have any genuine hope of getting noticed in such a jammed industry, you need a solid business plan to get success.

Things to Consider Before Writing Your Retail Store Business Plan

Build a brand image, pick the right location, plan a good store design, build communities that promote your brand, how business plan can help.

Regardless if you’ve been operating for a long time already, by writing up a business plan for your retail store, you can get an overview of what you want to achieve with your business, and guidelines for how you’ll achieve your goals.

A retail business plan is a solid foundation for the success of your business, whether you seek funding or not. It helps you see clearly what your business looks like and how it’s positioned in your target market .

If you need to get funding , your retail business plan will work as proof that you and your business are good for investment. Studies suggest you can double your chances of securing a loan with a business plan and grow your business.

How to Write a Retail Store Business Plan?

Writing a retail store business plan requires a good amount of research, a thoroughly competitive and customer analysis , and a little bit of extra help.

You can get help for writing your plan either through a premade template on the internet or through an online business plan software which will help you write a customizable plan anywhere and at any time.

Before you start writing your business plan for your new Retail store business, spend as much time as you can reading through some examples of retail & e-commerce-related business plans .

We have created this sample business plan for you to get a good idea about how a perfect retail store business plan should look like and what details you will need to include in your stunning business plan.

Retail Store Business Plan Outline

This is the standard business plan outline which will cover all important sections that you should include in your business plan.

• Company Profile Summary
• Market Research Summary
• Marketing Summary
• Finance Summary
• Business Overview
• Company History
• Legal StructureVision & Mission
• Industry Profile & Market Size
• Local Market
• Target Market
• Competitor Analysis
• Keys to Success
• Customer Survey Summary
• SWOT Analysis
• Products and Services
• Pricing Strategy
• Marketing Strategy
• Primary Marketing Activities
• Positioning Statement
• The Sales Process
• Strategic Alliances
• Location(s)
• Legal Issues
• Insurance Issues
• Human Resources (Or Team)
• Process/Production
• Risk Assessment
• Startup Funding & Capital
• Start-Up Costs
• Sales Forecast
• Projected Profit & Loss

What to Include in a Retail Store Business Plan?

A retail store business plan consists of several different aspects. The major ones are as follows:

1. Executive Summary

The executive summary gives an overview of what your business stands for the reader. It should be written in such a way that even an outsider could get an idea of what your business is all about.

This section mainly comprises your business summary, your vision and mission statement , and your financial summary.

2. Company Profile

The company summary or company profile section of your business plan would consist of everything about your company ranging from its location to information about your team.

While the executive summary section consists of information about the functional aspects of your business, a company summary consists of information about the structural aspects of your business.

While writing a company summary, it is a good practice to take suggestions from your team, as this section represents you as a team of individuals more than representing you as a brick-and-mortar company.

3. Market Research

Conducting market research helps you understand what you are getting yourself into. It helps you understand your target market, your competitors, and the working of the industry in general.

You can conduct thorough market research by using tools like PESTEL analysis or SWOT analysis . These tools help you conduct research specific to your business and prevent you from wasting your time on vague data.

4. Marketing Plan

As a retail store, it is your primary job to let your customers know about your existence. And to retain them once they start coming to your store.

A good marketing plan would help you do just that.

Based on the information you have gathered about your target audience through market research you can design your marketing campaign and promotional offers that’ll appeal to your customer base.

5. Operations

As a retail store, a proper operations plan can prevent your business from turning into a chaotic mess. An operations plan consists of your business’s logistic and functional information. It helps an outsider see what a typical day at your business looks like.

It also consists of your long-term and short-term goals. As well as the milestones you’ll have to reach for achieving them.

As a retail store business, your operations plan would consist of your supply renewal cycles, your backup distributors, a plan for the working of your store, your daily sales targets, and your long-term expansion goals, etc.

6. Financial Plan

A financial plan ensures that your business sails smoothly through tough times and also generates maximum profits.

It would consist of your funding requirements, cash flow projections, and profit forecasts.

As a retail store, your financial plan would consist of the funding requirements for setting up your store, buying supplies, and hiring people. It would also consist of your projected profits and break-even analysis.

Retail Store Business Plan Summary

In conclusion, a retail store business plan helps you organize and manage your store better. It takes care of everything that goes behind the scenes of running a retail store, so you can greet your customers with a smile.

From angry customers to poorly stocked supplies, a business plan can save you from all of it.

After getting started with Upmetrics , you can copy this retail store business plan template into your business plan and modify the required information and download your retail store business plan pdf or doc file.

It’s the fastest and easiest way to start writing your business plan.

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We have plenty of  free business planning resources  available to help you with your planning. You can download our resources to learn all about business planning.

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How to write an executive summary for your business plan?

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How to write a business plan for a retail store?

To get started with your retail store, it is important to write a good business plan. Discover all the tips you need to know in this article.

Download the checklist to create your business plan :

A retail store business plan is a formal document. It provides a snapshot of what your business is and how it can develop. Typically, a retail store business plan will forecast the next five years. Think of it as a map which shows you where you are going. And how to get there. A plan can help you anticipate potential pitfalls. A retail store business plan helps you think about what you will be doing months or years ahead. It is also something you can show to investors. Crafting a business plan is a creative experience.  Ankorstore can help you.

What’s a retail store business plan? 

• 7 Steps of the business plan

What are the essential elements of a retail business plan?

Who to present the business plan to, what exactly is a business plan.

A business plan is a document which contains all your important business goals, the methods of attaining them and the resources and timescale needed for this. It is a summary of everything you want to achieve. All your strategy will need to be set out to enable you to get sales for your product or products.

It will also contain all your professional details. It is one of the most important documents you will ever create. . It is better to get it absolutely right through lots of in-depth research. So much depends on it, so…

• Don’t rush it..
• Take the time it needs.
• Every word is important.
• Think through every concept.

Why making a business plan helps the success of the retail project

Many new entrepreneurs are creative. They have things to sell that you won’t find elsewhere. But creativity needs a structure, a good business plan for your retail store . A good retail business plan is a necessary step to save you from making expensive mistakes. It will also help you look professional and is an absolute necessity if you are looking for investors.

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7 Steps of the business plan 

Start by setting your goals.

Do you have dreams of a high-street store or an e-commerce website? You need to plan every aspect from finances to marketing. As you do your research you will clarify your own ideas and understand your business better.

A plan should include both your short-term and long-term goals. There are also internal and external objectives. The internal ones might not be a public part of the plan. They might involve discussing goals with employees and offering incentives to them. In the external objectives you set goals for overall performance. Pricing and customer service are important here.

How to efficiently analyse the market

Entrepreneurs come from all sorts of backgrounds. Some have had a wealth of experience in the retail trade before deciding to go it alone. Others are straight out of school or university and have brilliant ideas they want to put into operation. Entrepreneurs are starting concept stores offering brands and authentic goods of the sort you cannot find on Amazon or in the average supermarket. Your specialty might be:

• gourmet foods;

It can be almost anything that is a bit special. You can learn by looking at the business plan s of other retail stores , particularly those who are offering similar lines of products.  If you have a high street store you can also check out similar businesses in your area.

A few tips to analyse customer behaviour

Who is your ideal customer? What is their age, background, education, financial status? Is this going to be a rare expensive purchase? Or is it something people will need to buy frequently? How do you get repeat custom? Word of mouth is one of the best recommendations. You have to inspire trust to get that.

How to set you retail strategies

Make a one-page summary to start with. You need to find an answer to the following questions:

• Who is your target market?
• Who are your competitors?
• Will you need staff?
• Who are your suppliers?
• What is your market plan?
• How will you run your business?
• What is the supply chain?

Besides, you will need a merchandising plan to make sure you get the best return on your investment. And how will you record your sales, returns, purchases of materials, etcetera? And what is your positioning in the market? What makes your brand different?

The importance of making short-term plans

Not everything in your plan will be long-term. With a retail store some things will be seasonal. You could focus on the next sales period. Or do you have products suitable for Mother’s Day? Or for Christmas gifts? Do you want to run a Black Friday campaign, American style? Do you want to celebrate your store’s opening day with special offers for customers?

How to implement your plans

Make sure all the legalities are in place before you start. Who owns the company? Does it have a separate correspondence address? How can the public contact you?  Are there other directors involved? If so, what are their roles? Try to keep to your original goals within the times set. Stick to your aims. Try to meet specific targets.

In-depth analysis of your performance

The analysis of performance will be an ongoing process as your business progresses. Choose intervals at which you want to reassess this analysis . This will help you improve on several aspects:

• Are you reaching the goals you set out at the start?
• Is anything getting in your way?
• Has a new competitor appeared?
• What do you need to do to improve profits?
• Who is responsible for keeping all the pages on social media and your website up to date?

And you will also need to do a thorough financial analysis. Have you started to make a profit after the start-up costs?

Ready to open your store?

Project presentation.

Explain your products. This part can be great fun. Let the world know what you are selling and why you are so enthusiastic about your goods. How do your products differ from those of your competitors? Make sure you have professional photographs to enhance the image of your products online.

Publicity is another thing to consider. Where do you want to advertise online and offline? What is your budget? Does your shop have a website? Can you make additional use of Facebook, Instagram and all the other host of places in social media to promote your goods online ? Consider the four Ps otherwise known as the marketing mix:

Products and restocking

Products can be dispatched on your behalf from warehouses or distribution centres. Some entrepreneurs prefer this. Others like a more hands-on approach which could involve anything from a bricks-and-mortar store to a thriving regular market stall. The choice is yours. Online or offline or better still both.

Make sure you are always well-stocked with the most popular products. Customers can be fickle. If they can’t buy what they want when the mood takes them, they may take their cash elsewhere. It is more important to keep successful lines well-stocked than to attempt to stock everything. But also look at new products. Keep up with the competition.

Market research

Find your target market. Who are they and why should they buy from you? Is your product something basic everyone needs like foods, beauty products, clothes? Or are you targeting a specific luxury market?

It is useful to gather information on your competitors as well as possible clients. If you are working from a shop rather than solely online by e-commerce, location will be an important aspect. Is there a similar business nearby? What can you do better than them?

Look at general trends in retail. What is selling? And what isn’t? How can you boost sales ?

Presenting to investors

Investors may be family or friends you have known all your life. Or they may be people who have a particular interest in the products you are selling. Or they could be those who think that you and your business look like a promising investment.

Presenting to banks

Banks are cautious investors, and you will need the best of business plans to get a loan these days. But they have financial acumen and will know a good business proposition when they see one.

Be complete and precise in your retail store business plan. Have it proofread for feedback. Include all the essential information and practical details. Write about goals, ideas, strategy, innovation, marketing, and performance. But remember – it is not fixed in stone. As your business grows you may want to adjust your original ideas. The market is always changing, and you will want to stay ahead of the competitors to maximise your profits.  Ankorstore helps you to get all the details right.

Difference between business model and business plan?

A business model is a one-size-fits all statement. It is useful up to a point but not as essential as a business plan. A business plan is specific to you, your business and its location.

When to write a business plan?

A business plans needs to be written right at the start of any business. It is essential as a tool to clarify your own ideas. It is also important as a mark of professionalism to secure cash investors.

What elements should be included

Whether your store is going to be offline or online you will need to begin your business plan with a good company description. What is the company’s name? Where are you located? Is it online or offline? Or both? Let the world know what product or products you are selling and why your products are better than everybody else’s. The rest is aims, finances and a general picture of the sales market for your product

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