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Constrain the assignment group field
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This example shows how to use an advanced reference qualifier with JavaScript and a script include to restrict the incident Assignment group choices to only the groups that contain the user specified in the Assigned to field.
Before you begin
- Open an incident.
- Right-click the Assignment group label and select Configure Dictionary .
- If the form appears in Default view , under Related Links , click Advanced view .
- In the Use reference qualifier field, ensure that the Advanced option is selected.
- In the Reference qual field, enter javascript:new ReferenceQualifierHelper().backfillAssignmentGroup() .
- Save the record.
- Navigate to System Definitions > Script Includes .
- Click New .
- Name your script includes as ReferenceQualifierHelper to match the Javascript in the following step. This name ensures the API Name is generated correctly, based on the Name field.
- Script includes with the following JavaScript code. Ensure that the Accessible form field is properly set for the environment. var ReferenceQualifierHelper = Class.create(); ReferenceQualifierHelper.prototype = { backfillAssignmentGroup:function() { var assigneeGroupsQualifier = ''; var assignee = current.assigned_to; //return if the assigned_to value is empty (this causes all groups to be returned) if(!assignee) return; //sys_user_grmember has the user to group relationship var grAssigneeGroups = new GlideRecord('sys_user_grmember'); grAssigneeGroups.addQuery('user',assignee); grAssigneeGroups.query(); while(grAssigneeGroups.next()) { if (assigneeGroupsQualifier.length == 0) { // Create the beginning of the qualifier and add the 1st group assigneeGroupsQualifier = 'sys_idIN' + grAssigneeGroups.getValue('group'); } else { // build a comma separated string of groups if there is more than one assigneeGroupsQualifier += (',' + grAssigneeGroups.group); } } // return Groups where assigned to is in those groups we use IN for lists gs.log('DP: RefQual = ' + assigneeGroupsQualifier); return assigneeGroupsQualifier; }, type: 'ReferenceQualifierHelper' };
What to do next
Last updated: August 3, 2023
Tags: Vancouver , Platform Field Administration
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Reference qualifier to limit assignment groups field
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12-07-2016 02:43 PM
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12-07-2016 03:10 PM
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ServiceNow Advanced Reference Qualifier | How to filter the Assignment group based on Assigned To
Been in a predicament in ServiceNow, where you know the person a task needs to be assigned to, but don’t know the right group? I got you!
In this video, we add an advanced reference qualifier on a dictionary override on the assignment group fields (for incidents) that calls a server side script include to run some funky glideRecord queries and return as back a refined list of group sys_id’s. Its then these groups that are shown when you click the Assignment Group magnifying glass.
https://docs.servicenow.com/en-US/bundle/tokyo-platform-administration/page/script/server-scripting/concept/c_ReferenceQualifiers.html
https://www.servicenow.com/community/developer-forum/dynamic-advanced-reference-qualifier-examples/m-p/1386576
Reference Qualifier bit:
javascript:new global.AssignmentGroupFilter().refineAssignmentGroup(current.assigned_to)
Script Include:
Tags: advanced reference qualifier beth anglin GlideRecord reference field reference qualifier script include servicenerd servicenow admin servicenow demo servicenow tutorial sysid in
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Hi Lakshmi,. you are sending assigned_to value as parameter to the function from the ref qualifier but as per the function declaration it doesn't accept any
This example shows how to use an advanced reference qualifier with JavaScript and a script include to restrict the incident Assignment group choices to only
You need to use dictionary override in Assignment Group field. Please go through below link for more details. Dictionary Overrides - ServiceNow Wiki.
Hello guys! Thank you for your fast reply. I am realy gratefull. After all I found this beautiful piece of code, that is working:
In form right click to Assignment Group and select configure dictionary and in related list click on Advance view, go to Reference Specification
Advanced Reference Qualifier for Assigned To - Members of one group ... assignment group in your assigned to dictionary. find_real_file.png.
Hi,. no need to query; directly use this var ProfileIssue = Class.create(); ProfileIssue.prototype = { initialize: function() { }
#servicenerd #servicenow #servicenowdeveloper. ServiceNow Advanced Reference Qualifier | How to filter the Assignment group based on Assigned To.
Try this: function u_getGroupsInRole(roleList) { //declare function to be called and expected variable; var groups = [];; var gr = new
A question was asked about how to set different reference qualifiers for the assignment group field across the various task types that
I got you! In this video, we add an advanced reference qualifier on a dictionary override on the assignment group fields (for incidents) that