smarty set up voicemail

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How to Check Your Voicemail

It can be frustrating when you see that voicemail icon and, no matter what you do, you can’t seem to access the messages. Fortunately, there are ways to access your voicemail and avoid any delays in getting your messages. Follow these guidelines to learn how to check your voicemail.

Look for a Voicemail Icon

If you’re using a smartphone, your touchscreen should have a voicemail icon on its touchscreen. If not, you should have a notification in your listings or recent calls stating that you received a voicemail. Click on either the voicemail icon or the notification in your listings. Once you do that, your phone should turn on, and you should hear an automated voice recording asking for your pin code. Enter that code, and then listen to your voicemail.

Call Yourself

On some cell phone plans, if you don’t have a voicemail icon or a voicemail access number, you can call yourself to access your messages. As soon as you enter your phone number, instead of ringing, you’ll hear an automated voice recording. At that point, you’ll hear options about changing your outgoing message, listening to your voicemail or changing your pin code. You’ll need to enter your current pin code before proceeding.

Use Quick Access Keys

Some cell phones, like if you’re using a flip phone, for example, allow you to check your voicemail messages by pressing the pound (#) or asterisk (*) key followed by the “call” button. In doing so, your phone will dial out as usual. Instead of reaching a normal person, you’ll reach an automated message that will either play your voicemail messages or present you with menu options. Select which menu option is most appropriate, like if you want to hear your messages or change your outgoing message and proceed from there.

Use a Different App

When you want to know, “how do I retrieve voicemail?” it’s possible to use another option, like Google, for example. If you decide to use Google, you can either check voicemail messages using your computer or on your phone. If you’re using your computer, open Google Voice and click on the voicemail tab. If you’re using your phone, then you’ll call your Google voice number.

Using Other Voicemail Apps

Keep in mind that, when you’re using other voicemail apps, they may not store your messages. For example, if you decide to use the YouMail app, you won’t have voicemail storage. However, you’ll be able to access these messages easily from your phone or the YouMail website on any computer.

MORE FROM QUESTIONSANSWERED.NET

Discover how to set up voicemail on your SMARTY SIM

Once you’ve activated your SIM and you're up and running, don’t forget to set up your voice mailbox if you want to receive voicemails. 📲

Setting up is easy, the recording will take you through each step:

Dial 123 from your SMARTY SIM

Choose a PIN

Select # and confirm.

Record your name

You can change your name recording whenever you want in your mailbox settings.

How do I access my Voicemails?

If you've got a voicemail, you'll get a text to let you know. Call 123 from your SMARTY SIM or +447782333123 from another device to access your mailbox.

I've forgotten my Voicemail pin 🤦‍♂️

If you forget your PIN, dial 123 from your SMARTY SIM and follow the instructions to create a new one.

How do I deactivate my Voicemail? 📴

If you have voicemail set up but now want it deactivated, get in touch with us via web chat so that we can arrange for this to happen.

Our team on web chat are available from 8am-8pm 7 days a week. Just look for the green chat icon 👇

Text relay and Voicemail

For text relay users, who wish to use the Relay UK service to listen to voicemail, you’ll just need to dial 18001 07782333123.

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We Teach How To Do Things

how to check voicemail on smarty

You have to activate your SIM card and set up your voicemail to enable you to check voicemail on SMARTY. When you’ve activated your SIM card and your phone is up and running, set up your voicemail with the steps below:

Read: how to chance smart balance

• Dial 123, choose a PIN, select #, and confirm.
• After recording your name, you’ll be asked to record a message that callers will hear when you don’t answer. You can change your message whenever you want.
• With the pin, you can access your voicemail. If you forget your PIN, dial 123 to access your voicemail and follow the instructions to create a new one.

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Check your voicemail on iPhone

Play, share, or delete a voicemail message

Siri: Say something like: “Play the voicemail from Eliza.” Learn how to use Siri .

Or do the following:

Tap Voicemail, then tap a message.

Do any of the following:

Messages are saved until you delete them or your carrier erases them.

Important: In some countries or regions, deleted messages may be permanently erased by your carrier. Your voice messages may also be deleted if you change your SIM card.

To recover a deleted message, tap Deleted Messages, tap the message, then tap Undelete.

Check your messages when Visual Voicemail isn’t available

On your iPhone: Tap Voicemail, then follow the instructions.

On another phone: Dial your own mobile number, press * or # (depending on your carrier) to bypass your greeting, then enter your voicemail password.

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SMARTY review 2023: faster speeds & better coverage on 4G/5G

The retailers featured on this page may compensate us when our readers follow links to their websites and make a purchase. More

We use the latest testing data and our experience as a real-life SMARTY customer to run the rule on whether SMARTY are any good. Last updated: 21st April 2023.

Overall rating

Sim sherpa rates smarty's overall package as very good ☆ ☆ ☆ ☆ ☆ .star-icon{color:#e1df38; font-size:1.4em; position:relative; top:2px;position: relative;}.star-icon.full:before{color: #e1df38;content: '\2605'; /* full star in utf-8 */position: absolute; top:-4px;left: 0;}.star-icon.half:before{color: #e1df38;content: '\2605'; /* full star in utf-8 */position: absolute; top:-4px;left: 0;width: 50%;overflow: hidden;}@-moz-document url-prefix(){/* firefox hack :( */.star-icon{font-size: 1.4em;}  (3.5/5, very good).

"The first thing that people will naturally see with SMARTY is their cheap prices. But it’s by no means a cheap and nasty experience with them, in fact, we now question why you’d join their parent Three over SMARTY.

According to independent testers, SMARTY customers can look forward to the fastest peak 5G speeds in the country. And their 4G data has had a recent speed boost too, putting them well clear of Vodafone/O2.

Their rural coverage for calls and data does still let SMARTY down a little. Towns and cities are no problem. And online-only customer service is a price you pay for rock-bottom plan costs.

But there’s a huge list of other things going for SMARTY: EU roaming, WiFi calling, WiFi on TFL, no credit checks, flexibility to change plans and no commitment to stay beyond a month. SMARTY are worth a go for anyone."

The 3 best bits

1) 4G/5G speed improvements 2) WiFi calling and VoLTE 3) Cheap prices and flexibility

The 3 worst bits

1) Patchy rural coverage 2) No phone-based customer service 3) Roaming pain to set up

Which network is SMARTY on?

SMARTY uses the Three network for 3G, 4G and 5G.

Is SMARTY owned by Three?

Yes but they're run as a separate sub-brand.

Can I keep my number on SMARTY?

Yes. Text the word PAC to your old provider using your old SIM to 65075 and give the PAC code to SMARTY in your online account.

Does SMARTY allow WiFi calling?

Yes. SMARTY now offer WiFi calling on all their plans. Most modern phones are supported.

Does SMARTY offer 5G?

Yes. All SMARTY plans are sold with 5G at no extra cost. It also works for all existing customers.

How do I cancel my SMARTY plan?

Simply set your plan not to renew in your online account, at any time up to the day before it normally renews.

Can I use a SMARTY SIM in a MiFi broadband device?

Yes. There are no restrictions on putting SMARTY SIMs in mobile broadband dongles, WiFi devices, tablets or iPads.

Does SMARTY allow tethering?

Yes. You can use anything up to your entire data allowance in the UK for tethering.

Does SMARTY support eSIM?

No, you can only get a traditional paper SIM card from SMARTY.

Can I use a SMARTY SIM in a Three phone?

Yes you can.

How long does it take to activate a SMARTY SIM?

In our experience it took literally a couple of minutes. But every network cautiously say it can take up to 24 hours.s

Does SMARTY have a fair usage policy?

In the UK, SMARTY's only fair usage policy is that you're using the SIM for personal (not commercial usage). While roaming, there are monthly caps on how much data you can use.

Is SMARTY owned by EE?

No. SMARTY are owned by Three.

Can you cancel SMARTY anytime?

Yes. If you've previously set your plan to auto-renew, turn that off and you're free to leave for another network.

What happens if you run out of data on SMARTY?

You will no longer be able to connect to data and you will not be charged extra. You can then manually buy a data add-on to re-activate internet on your SIM.

In our SMARTY review

Our verdict

• 3.5 out of 5, very good

• Data speeds
• WiFi calling
• Other network features

• Inclusive roaming
• Family plan
• Other good stuff
• What you don't get

Special offers

SIM only plans

Phone contracts

Pay As You Go

• Mobile broadband

Customer service

• How they compare

SMARTY's mobile network

Smarty offer good coverage that’s still expanding.

✔ Their signal map lines up with reality Check your local area

at SMARTY.co.uk (opens in new window)

SMARTY are a sub-brand of Three that get full access to their hosts’ 3G call signal and 4G/5G data networks. Coverage is identical between the two: where you get signal on Three, you’ll get it on SMARTY.

It’s impossible to test signal in every inch of the UK, but we did some spot checks in different locations near us. We tested to see if their signal lines up with their coverage map and if it’s the same as Three’s.

We took two identical test phones out, one with a Three SIM and the other with a SMARTY SIM.

In every place we tested we got almost identical signal bars between the two networks. There was a little fluctuation but never in either’s favour. We got 5G, 4G and 3G in the same areas on SMARTY and Three.

The coverage checker is accurate. Our real life findings matched up well with the checker’s claims. They’re also totally honest with the location of blackspots which is good considering there are a fair few out in the countryside.

For the most part, 3G signal on SMARTY is similar to what you’d get on other networks. But they do miss out on some pre-3G calling technologies so rural blackspots for calls may be a bit more common.

4G data coverage is an improving picture ( see 5G below ). SMARTY benefit from Three’s aggressive network expansion programme . This aims to convert more 3G masts into 4G ones.

Out in the sticks you’ll be booted down to 3G more often on SMARTY than on other networks. But we found SMARTY’s 3G speeds could be faster than weak 4G signal on other networks.

Generally then, we can’t say SMARTY have leading coverage, because there are better networks. But if it’s fine in the places you mostly use your phone, how important is the rest of the country? Check and see.

Useful link: Check SMARTY coverage near you now

Our rating: ★★★☆☆ (good)

Rank: 4th place (out of 4 network operators)

Not as good as : EE, O2, Vodafone (and providers that use them)

Same as: Three, iD Mobile

  Compare deals >

SMARTY’s 4G data speeds have got faster over time

✔ SMARTY list their estimated max speeds See latest speeds

We've tested Three and SMARTY SIMs side-by-side and never found any built-in speed differences between them. Joining SMARTY means you benefit from Three's £2 billion network improvement programme.

The results of this network improvement are plain to see when looking at 4G speed results from independent network testers Opensignal . They measured typical 4G speeds of 30.7 Mbps ( see 5G here ).

Just like with coverage, we can’t do speed tests all over the country. However, we did a few checks to compare speeds on SMARTY vs Three in urban and rural areas.

We found no built-in speed differences in our tests. Speeds weren’t always exactly the same between them, but that’s to be expected when testing two SIMs of the same network against each other.

The lowest result we got was 9 Mbps in the suburbs, while we managed to get 4G speeds of 40 Mbps in one rural area where very few people used it. The max speeds we got were 70 Mbps in the city centre.

SMARTY’s 3G speeds are also pretty decent. We got up to 12 Mbps over 3G, which is faster than their slowest 4G speeds. But for the most part we got around 4 Mbps over 3G.

That's like decent fibre-to-the-cabinet home broadband and easily lets you stream HD videos. The result puts SMARTY in second place (alongside Three) for data speeds in the UK.

Our speed tests show SMARTY’s speeds are more consistent around the 25 - 30 Mbps mark than other networks. Speeds can be faster or slower than that, but rarely do you go hugely above or below that.

Useful link: SMARTY's promise not to slow you down

Our 4G speed rating: ★★★★☆ (excellent)

Rank: Joint 2nd

Not as good as : EE (and providers that use them)

Better than: O2 (and providers that use them)

5G speeds have also massively improved on SMARTY

✔ Excellent 5G included on every plan What to expect...

5G is probably the area where SMARTY benefit most from being on Three’s network. Speed results from Speedtest and Opensignal show that other networks can’t even touch them for 5G.

Their latest reports show typical 5G download speeds between 228.4 Mbps - 285.2 Mbps on SMARTY’s hosts, with peak speeds up to a blistering 687.13 Mbps. That’s almost twice as fast as the second-fastest network.

You get access to SMARTY’s super fast and widespread 5G on all of their plans. Here are their best current deals:

They've done this by doing 5G properly. They've got the most bandwidth in the same frequency range and they're not doing the sort of re-purposing of 4G we're seeing on other networks.

SMARTY have 5G live in 484+ UK towns and cities . While that’s not the biggest number of locations, it’s still huge and it means you’re likely to get 5G somewhere near you. And coverage in those locations tends to be strong.

Useful link: Our rankings of the best 5G networks

Our 5G speed rating: ★★★★★ (Joint best choice)

Same as : Three (and providers that use them)

Better than: All others

SMARTY offer WiFi calling to eliminate indoor blackspots

✔ Included on every plan at no added cost Read blog entry

SMARTY’s 3G call signal is broadcast on high-range frequencies that aren’t great at getting into buildings, so indoor blackspots can be an issue . However, SMARTY have a way around this:

They now provide both WiFi calling and 4G calling on every plan. These features let your phone connect to calls and texts over WiFi or 4G signal where regular 3G call signal is weak.

In our real life tests, we found SMARTY’s feature works the same as Three’s. There have been reports of some users’ devices not being compatible. See SMARTY’s list of officially supported devices here to make sure.

Our own test phone wasn’t on that list but still worked. We think WiFi calling is basically a must-have on mobile networks nowadays ( see all that do have it here ). So it’s great to see low-cost SMARTY having it.

Useful link: SMARTY's WiFi calling help section

Our rating: ★★★★☆ ( excellent )

Not as good as : Three, 1pMobile, EE

Same as: iD

Extra network features: WiFi hotspots and more on SMARTY

✔ Tether your data signal without limits Read what's allowed

We’ll now go over all the extra network features you get on SMARTY. They have a nice WiFi hotspot scheme that lets you stay connected to WiFi on the Underground. It’s the same as Three’s great scheme .

You can use your SMARTY SIM card for tethering (creating a personal WiFi hotspot using your phone and its mobile data connection to connect other devices). There’s no tethering fair usage policy in the UK .

SMARTY also include call forwarding . This is a feature that diverts incoming calls to another UK phone number. They have a handy guide for setting it up which you can read here .

Voicemail calls are free (included in your plan). You can set up your own custom message or turn it off entirely. Visual voicemail is not supported by SMARTY though ( see networks with visual voicemail here ).

SMARTY also don’t offer eSIMs as of yet. You can see all of the networks that let you take an eSIM here (which includes SMARTY’s hosts Three ).

Useful link: SMARTY's network feature FAQs

Where to next?

Benefits & features

Deals & plans

SMARTY’s added benefits

Smarty still let you roam in the eu at no added cost.

✔ It is turned off by default How to activate it

Unlike the growing number of UK networks that have removed inclusive EU roaming from their plans, SMARTY still let you use your unlimited calls and texts to UK and EU numbers in these EU destinations .

And you can use anything up to 12GB data abroad per month from your UK plan, if it’s that large. If you need to use more data while away, you’ll pay for usage above that by buying data add-ons .

We ran into issues very quickly with SMARTY’s roaming, as we landed in the EU only to realise that roaming has to be turned on manually on SMARTY. To do so you’ll have to follow their guide here .

We were able to get 4G abroad with our SMARTY SIM, but there’s no way to get 5G abroad. That’s not a massive loss in our eyes, but it does mean you’ll miss out on the fastest possible speeds abroad.

While we were abroad, our SIM never connected to 4G. Instead we had to rely on 3G for reading maps, social media and online reviews. Their roaming works well, but it’s important to know what you’re actually getting out of it.

SMARTY don’t offer inclusive roaming beyond the EU and we wouldn’t expect them to. But you will have to pay at these rates . Calls can work out at decent value, but data gets to around £100 per GB in the USA!

You’ll also want to bear in mind that you have to turn on roaming manually before going abroad on SMARTY. Use their guide here to do it . It’s an annoying downside to an overall good EU roaming scheme.

Useful link: SMARTY's guide to roaming on their network

Rank: Joint 3rd (out of 14 providers)

Worse than : Lebara, O2

Family plans get you extra value on multiple SMARTY deals

✔ Get 10% off up to 7 plans See Group Plans

at smarty.co.uk (opens in new window)

If you want to take out a SIM only plan for your kids or other family members, SMARTY are an excellent choice. In our eyes they have the best family plan scheme of all networks in terms of sheer value.

SMARTY call them group plans . You can set up a group with up to 8 SIMs on one account. And each additional SIM receives a discount of 10% vs joining alone. It’s 10% off already-cheap prices.

Every user can choose their own deal (some networks force each user to join on the same plan). And you can take out new plans when you like.

Add to that the fact the account holder can manage all the added SIMs in one place , which makes it easier to set parental restrictions and stay on top of extra costs, and this scheme just gets even better.

The main potential downside is that you pay for each deal on the day you took it out, instead of all your plans being paid on the same date. But other than that, SMARTY’s family plan scheme is genuinely fantastic.

Useful link: Full details on SMARTY's Group Plans

Our rating: ★★★★☆ (excellent)

Not as good as : N/A

What else you get for joining SMARTY

✔ Some plans refund your unused data See their guide

from SMARTY's help section (opens in new window)

We’ll now go over the rest of the benefits of joining SMARTY. The first is that they won’t increase your plan’s cost while you’re with them . Lots of networks increase your bill with RPI (inflation), but not SMARTY.

SMARTY’s plans sort of naturally have a spending cap on them. In order to use any services that would cost extra , you have to manually buy an add-on or credit. Don’t do that, and you can’t spend extra.

You also don’t have to pass a credit check on SMARTY as you pay for your allowance up front rather than joining on a contract. That also means you’re free to leave without giving notice by not renewing your plan.

There’s a small range of data discount plans on SMARTY . These pay you back the cost of any unused data as a discount off next month’s plan. It’s decent enough but SMARTY’s other plans work out better value.

Overall, SMARTY are a fantastic network for customers who want to stay flexible and join on a plan without commitments.

Useful link: Why are SMARTY so cheap?

Our data rollover rating: ★★★☆☆ ( good )

Rank: 3rd (out of 14 providers)

Worse than: Sky Mobile, iD Mobile, Virgin

Better than: Every other provider

What you don’t get on SMARTY

✔ VOXI offer unlimited streaming data Read full details

at VOXI.co.uk (opens in new window)

It’s important to know what you don’t get with SMARTY as well, as that’s the only way you can know if they’re right for you. SMARTY don’t offer any free streaming data unlike VOXI’s Unlimited Video and Social Media .

As we’ve mentioned, there’s no inclusive worldwide roaming scheme on SMARTY. There’s no data rollover where you keep unused data, although they do have limited data discounted plans we’ve mentioned.

They don’t have a rewards app like O2’s Priority , Vodafone’s VeryMe or the Three+ app . And there’s no free trials or subscriptions to any entertainment services or other apps.

It’s just not how SMARTY are set up. They’re there to be be cheap and simple - leaving out the extras so they don’t have to bake them into the cost of your plan.

Useful link: SMARTY vs VOXI guide

SMARTY Mobile deals and plans

What type of deal are you interested in.

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Mobile Broadband

Special offers running on SMARTY

Here are the latest promotions available with SMARTY today.

SIM only plans from SMARTY

Use our price comparison tool further below to find the right deal

✔ Key facts about SMARTY's SIM only plans

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Phone contracts: SMARTY don’t offer them directly

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✔ Refurbised phones via a third party How it works

SMARTY only sell SIM only deals. They don’t offer any phone contracts directly. They did say they were going to introduce some, but that was way back in 2019. So we imagine that’s not going to change any time soon.

They have teamed up with a company called reboxed though to offer SMARTY's SIM only customers a £50 discount off refurbished phones . These aren't contracts though, it's an outright purchase of a handset.

If you want a phone contract while on Three’s network you can either join on iD’s range of low-cost phone deals here or join Three themselves .

You can find the best possible deal by using our comparison tool here . This lets you directly compare deals on different phone models across different networks. Try it out by following the link below:

Useful link: Use our phone contract comparison tool

Pay As You Go: SMARTY aren’t the best option for it

✔ 1pMobile have the cheapest PAYG rates Get a SIM card

at 1pMobile (opens in new window)

Few networks still let you top up a SIM with credit and pay as you go for your mins, texts and data. But you can’t do this on SMARTY. Instead you take a new bundle each month to keep your SIM active with them.

If you only occasionally use your phone, SMARTY aren't really for you. For a cheap pay as you go network we suggest 1pMobile, with rates of 1p per minute, text or MB data ( take a look at them here ).

Three have changed their tariff again recently, putting it up to 35p per minute, 15p per text and 10p per MB of data . We wouldn’t say they’re worth joining on pay as you go, as their rates are just too high.

iD Mobile offer a great tariff of 3p per min, 2p per text and 1p per MB. But you have to take out a plan first and let it run out before you can use it. Read our guide to the cheapest Pay As You Go schemes here .

Useful link: Read our 1p Mobile review

Mobile broadband: SMARTY’s data SIMs aren’t the best choice

✔ Regular plans are often better value Compare current plans

If you're looking for a SIM that you can put in a tablet or mobile WiFi device / dongle, it's worth knowing that there are no rules on SMARTY against using their regular phone SIMs for this.

SMARTY have some of the best value data-only SIMs (entirely separate from their regular range) when you compare them to similar products on other networks.

However, because SMARTY are so cheap on their phone SIMs and you can use them in mobile broadband devices, it's worth comparing SMARTY against SMARTY on price.

That’s because SMARTY tend to offer better promotions on their regular SIMs than their data-only ones. If you keep looking you’ll find a regular SIM that’s cheaper per GB, even if you’ll never use the mins or texts.

Useful link: See SMARTY's full range of mobile broadband SIMs

SMARTY Mobile customer service

Customer service: no way to call smarty to get help.

✔ Their online web chat is handy How to get help

Before joining SMARTY, it’s worth knowing that you can’t call SMARTY’s agents if you need help. Their customer service is all online. This wouldn’t be a huge problem if their online chat was super-responsive.

However, we have had experiences with SMARTY’s online chat where we had to wait a whole day to get our issue answered. That’s the worst it can get, but it can be frustrating if you need help as soon as possible.

Just getting hold of a chat agent on SMARTY can take some time. We sent details of our issue in the middle of the day and we didn’t receive a non-automated message back until the next morning.

And even when you get through to them it can be frustrating to get your question answered as you have to go through a whole back and forth before you get an answer.

There's now a handy app on SMARTY though. And if you’re tech savvy you can use your online account and their self-help resources here to get to the bottom of your issue yourself.

That’s the price you pay for joining a budget network. They’re able to offer such low costs because they don’t pay for call centres. It’s a case of trading off great customer service for low costs with SMARTY .

Useful link: Best networks for customer service

Our customer service rating: ★★☆☆☆ (bad)

Rank: 14th (out of 19 providers)

Worse than: Tesco, EE, O2, Three, Vodafone, Sky, iD, Virgin, Talkmobile, Plusnet, Lebara, ASDA, Co-op, 1pMobile, Honest Mobile

Better than: giffgaff, VOXI

Other SMARTY guides

Other mobile network reviews.

BT Mobile review

giffgaff review

iD Mobile review

Plusnet Mobile review

Sky Mobile review

SMARTY review

Tesco Mobile review

Three review

Virgin Mobile review

Vodafone review

VOXI review

1p Mobile review

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How to Manage Advantage Voice Voicemail

How to access your voicemail, how to reset your voicemail passcode, how to check your voicemail for new messages, voicemail handset menu options.

Learn the difference between individual and group voicemail options and how to access and manage voicemail for your Rogers Business Advantage Voice system. Are you looking for Business Phone voicemail information? Check it out here .

With Advantage Voice from Rogers Business, it’s easy to access your individual voicemail. There are three ways to access your individual voicemail.

Call *98 from your desk phone or mobile/desktop app and enter your passcode.

On certain desk phone models, press the Message or Voicemail button. Find details about your phone on Advantage Voice Videos & Tutorials .

For remote access, call 1-855-610-6096 and enter your 10-digit Advantage Voice number.

With these options, you can easily access your voicemail from your phone or from anywhere using the remote access number.

Follow these steps to reset your Advantage Voice voicemail passcode. Individual users can update their passcode through the portal. Group administrators can update voicemail passcodes for all users, but can't see current passcodes. Forgotten user, administrator, and group voicemail passcodes will need to be reset by the group administrator.

If you are a group administrator resetting a user’s passcode:

• Go to smartvoice.shawbusiness.ca .
• Log in using your group administrator credentials.
• Click the Dashboard tab.
• Scroll down to the user whose password you want to reset.
• Click the user’s name.
• Under Passcode , enter a new password in both fields.
• Alternately, you can click Generate to create a strong password.
• Click Save .

If you are an regular user resetting your own passcode:

• Click the Profile / 911 Update tab.
• Under Password Reset , enter your current passcode in the Current Voice Portal Passcode field.
• Enter a new passcode in New Voice Portal Passcode and Re-type Passcode fields.
• Alternately, you can click Generate to create a strong passcode.
• Scroll down and click Save .

You may be asked to enter your passcode multiple times. If this happens, you should enter the same passcode each time.

There are four ways your phone tells you that you have new voicemail messages in an individual or group voicemail accessible from your phone.

• An audible tone will sound when a caller finishes recording their message.
• The status bar message will indicate the total number of new messages.
• The “message waiting” indicator light on the top-right corner of the phone will flash.
• You will hear a stuttering tone when the receiver is picked up to make a new call.

While you are logged in to a Advantage Voice individual or group voicemail, you can press numbers on your desk phone to access menu options.

From the main menu:

1 - Listen to Voicemail 2 - Change Busy Greeting 3 - Change No Answer Greeting 4 - Change Extended Away / Listen Only Greeting 5 - Compose Send New Message 6 - Delete All Messages 7 - Change Passcode 8 - Record Name 9 - Modify Messaging Deposit Settings ✱ - Access the Voice Portal

While listening to messages:

1 - Rewind Message 2 - Repeat Message from Beginning 3 - Fast Forward Message 4 - Back to Previous Message 5 - Play Message Envelope (date, time, and caller ID) 6 - Skip to Next Message 7 - Delete Current Message 8 - Additional Message Options (Call Back, Reply With Voicemail, Forward Message) 9 - Save Current Message

While listening to your own messages, the options under 8 — Reply With Voicemail and Forward Message — are only available when replying to another Advantage Voice user in your group.

Related Articles

• How do I access my Advantage Voice group voicemail
• Can I forward calls directly to voicemail?
• How do I set up voicemail to email on my Advantage Voice?

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