teams change microphone

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Manage audio settings in Microsoft Teams meetings

In Teams, easily adjust your audio settings before and during a call or meeting. 

Note:  Make sure your device audio settings and browser audio settings are configured to give Teams access to your device speakers and mic.

Change audio sources

When you join a Teams meeting, you can choose your source of audio from the meeting pre-join screen. Available audio settings vary depending on the source you choose.

Change speaker and mic settings

Adjust your speaker and mic settings in your Teams settings or when you join a Teams meeting. You can change settings before you join or while you're in a meeting.

Note:  Some audio settings may be unavailable depending on policies set by meeting organizers or your IT admin.

Manage your connected audio devices, test your audio, and more in Teams device settings. To open your audio device settings:

In Devices , select Manage devices to connect or disconnect your audio devices.

In Audio settings :

Select the connected speaker you want to use from the Speaker dropdown menu.

Select the connected mic you want to use from the Microphone dropdown menu.

Turn the Automatically adjust mic sensitivity toggle on to ensure everyone hears you at a level volume during a meeting.

Turn the  Sync device buttons  toggle on to sync your Teams audio device and use all its buttons during a meeting.

In Noise suppression:

Select Background noise only to suppress noises around you and minimize disruption during a Teams call.

Select Voice isolation to suppress other voices that might come through your mic and make sure others in your meeting only hear your voice.

Note:  This requires creating a voice profile if you're not using a headset.

Turn on the High fidelity music mode toggle to play music during a Teams meeting. To learn more, see Use high fidelity music mode to play music in Microsoft Teams .

Turn on the Spatial audio toggle to experience more immersive sound during your Teams meeting. To learn more, see Spatial audio in Microsoft Teams meetings .

In a meeting

Change audio settings from the meeting pre-join screen or in the meeting window after you join.

To access audio settings from the pre-join screen:

Join a meeting from your Teams Calendar.

Select Join now .

To access audio settings after you join a meeting:

Join a Teams meeting.

Select the dropdown arrow next to Mic  for other settings. To see advanced audio settings, select More audio settings .

Changes you make to audio settings during a meeting will be applied immediately.

Share sound while screensharing

If you're sharing your screen during a meeting, you can include sound to let others hear what's playing on your shared screen. Use this setting if you're playing a video while sharing your screen and want others to hear it.

To share sound while screensharing:

Select the window you want to share to start screensharing. Participants will be able to hear audio from content on that screen while you're sharing.

Note:  Make sure your device audio settings  are configured to give Teams access to your device speakers and mic.

If you're joining a Teams meeting from your mobile device, your device will be your default audio source. Before you join, you can change your audio source by tapping  More join options  on the meeting pre-join screen. You can choose from several audio source options.

Mute and unmute your mic

Before a meeting.

Tap a meeting on your Teams Calendar.

On the meeting pre-join screen:

Tap Join now .

During a meeting

In the meeting controls:

Change your speaker

Tap the speaker you'd like to use.

Tap Audio off to turn off your mic and speaker.

Related topics

Manage attendee audio and video permissions in Microsoft Teams meetings

My microphone isn't working in Teams

My speaker isn't working in Microsoft Teams

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How to fix microphone not working on Microsoft Teams

Is the mic not working on Microsoft Teams? If so, in this guide, you'll find multiple ways to fix this problem on Windows 11 and 10.

• Configure settings
• Permissions settings
• Disconnecting extra devices
• Privacy settings
• Troubleshooter
• Reinstall app
• Update driver
• Web version

If the microphone isn't working on Microsoft Teams, you have multiple ways to troubleshoot and fix the problem on Windows 11 (or Windows 10). While the app provides a useful system to communicate and collaborate with others, it has flaws, and you'll eventually stumble upon issues due to many factors.

For instance, sometimes, you may notice that Microsoft Teams won't be able to detect the USB microphone or the one built into the webcam you want to use. Or the app will detect the device, but you won't be able to use it for voice or video calls with add-ons.

Whatever the reason it might be, if you're having trouble using the microphone, you can use the settings available on Windows and Microsoft Teams to fix the issue.

This guide will walk you through a series of steps to troubleshoot and resolve problems with the microphone using Microsoft Teams.

How to fix Teams microphone by configuring settings

If the microphone is not working on Microsoft Teams, the problem could be settings related. This means you want to make to check the current configuration in the app to resolve the issue.

To configure the microphone on Microsoft Teams, use these steps:

• Open Microsoft Teams .
• Click the Settings and more (three-dotted) menu from the top-right.
• Select the Settings option.

• Click on Devices from the left navigation pane.
• Under the "Audio devices" section, use the Microphone drop-down menu and select the correct microphone.

• Click the Make a test call to confirm that microphone is working.

Once you complete the steps, the microphone should work without issues with the Teams app.

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How to fix Teams microphone by allowing apps access to media

If the problem is with one of the add-ons that cannot access the microphone, then it's because it doesn't have enough permissions. Microsoft Teams includes privacy settings to prevent add-ons from accessing media devices and other information.

To allow apps in tabs to access your device, use these steps:

• Click the Settings option.
• Click on App Permissions .
• Select the app with the problem with Teams.
• Turn on the Media toggle switch.

Once you complete the steps, the Microsoft Teams add-on should now have access to the device peripheral.

How to fix Teams microphone by disconnecting extra devices

Sometimes when another app uses the input device, you won't be able to use the microphone with Microsoft Teams. If this is the case, close all the applications using the peripheral. In addition, restarting the computer may also help to resolve the issue.

If the microphone is not detected, try disconnecting and reconnecting it to ensure the problem isn't the physical connection. If you're using a USB microphone, you may also want to try a different cable and USB port.

You can test disconnecting the peripherals on computers with multiple microphones (such as the one built into the webcam, USB microphone, or one with the traditional headphone jack). And then, try the one integrated into the device (if applicable), followed by the one built into the external webcam, and finally, the microphone with a direct connection to confirm which one works with Teams.

How to fix Teams microphone by adjusting privacy settings

Usually, when an app can't access the microphone, it is because the system is blocking the device with the privacy settings.

Microphone access on Windows 11

To allow Microsoft Teams to access the microphone on Windows 11, use these steps:

• Open Settings .
• Click on Privacy & security .
• Click on Microphone .
• Turn on the Microsoft access toggle switch.

• Turn on the "Let apps access your microphone" toggle switch.
• Click the "Let apps access your microphone" setting.
• Turn on the "Let desktop apps access your microphone" toggle switch.

After you complete the steps, Teams should now be able to access the microphone.

Microphone access on Windows 10

To allow Microsoft Teams to access the microphone on Windows 10, use these steps:

• Click on Privacy .
• Under the "Allow access to the microphone on this device" section, click the Change button.

• Turn on the "Microphone access for this device" toggle switch.
• Turn on the "Allow apps to access your microphone" section toggle switch.
• Turn on the "Allow desktop apps to access the microphone" toggle switch.

Once you complete the steps, the collaboration app should now be able to access and use the microphone connected to your computer.

How to fix Teams microphone by running troubleshooter

You can also use the recording audio troubleshooter to fix problems with the microphone.

Troubleshooter on Windows 11

To run the input audio troubleshooter on Windows 11, use these steps:

• Click on System .
• Click the Troubleshoot page on the right side.
• Click the "Other troubleshooters" option.

• Click the Run the troubleshooter button for the "Recording Audio" setting.

Once you complete the steps, check whether the peripheral is working on Teams.

Troubleshooter on Windows 10

To run the input audio troubleshooter on Windows 10, use these steps:

• Click on Update & Security .
• Click on Troubleshoot .
• Click the Additional troubleshooters option.

• Under the "Find and fix other problems" section, select the Recording Audio option.
• Click the Run the troubleshooter button.

• Select the microphone or device with an integrated input audio adapter (if applicable).
• Click the Next button.
• Continue with the on-screen directions.
• Click the Close button.

After completing the steps, confirm if the peripheral works with Microsoft Teams.

How to fix Teams microphone by updating app

To install a new update for Teams, use these steps:

• Click the Check for updates option.

• Close the Teams app.
• Reopen the app.

After you complete the steps, if an update is available, it'll download and install automatically. Then on Microsoft Teams > Settings and more > Settings > Devices , confirm that the microphone is available. You can also make a test call to confirm that everything is working correctly.

How to fix Teams microphone by reinstalling app

If the latest update for the app didn't resolve the issue, you could also try reinstalling it to fix the camera issue.

Uninstall Teams on Windows 11

To uninstall Microsoft Teams on Windows 11, use these steps:

• Click on Apps .
• Click on Installed apps .
• Select the Microsoft Teams app.
• Click the menu (three-dotted) button and click the Uninstall button.

Once you complete the steps, you'll have to install the app again.

Uninstall Teams on Windows 10

To uninstall Microsoft Teams on Windows 10, use these steps:

• Click on Apps & features .
• Click the Uninstall button.

• Click the Uninstall button again.

After you complete the steps, you'll need to download and install the app one more time.

Reinstall Teams on Windows 11 or 10

To install the Teams app, use these steps:

• Open Microsoft Teams page .
• Click the Download Teams button in the middle of the page.

• Double-click the file to launch the installer.

After you complete the steps, the app will install automatically, and now, the microphone should start working like before.

How to fix Teams microphone by adding newer driver

If the microphone still doesn't work, it could be a problem with the device driver. If this is the case, you may be able to resolve the issue by updating or using an older version of the driver.

Update drivers on Windows 11

To update the driver, whether it's a standalone or integrated microphone, use these steps:

• Click on Windows Update .
• Click the Advanced options page on the right side.

• Click the Drivers section.
• Select the driver for the device or webcam.
• Click the "Download and install" button.

Once you complete the steps, you should be able to use the microphone with Microsoft Teams.

• Click the Check for updates button.
• Click the "View optional updates" option.
• Quick tip: If the option isn't available, there are no newer driver updates on Windows Update.

After you complete the steps, the microphone should work again with the Teams app.

If there are no newer drivers, you may need to check the manufacturer's support website to download and install a newer update using their instructions.

Reinstall microphone driver on Windows 10 or 11

If you're using a USB microphone or input device built into the webcam, then there's a chance that the driver has been damaged, and reinstalling the peripheral may resolve the problem.

To reinstall a device driver on Windows 10 (or Windows 11), use these steps:

• Open Start .
• Search for Device Manager and click the top result to open the app.
• Expand the Sound, video, and game controllers branch if this is a standalone microphone, or the "Imaging devices, Cameras, or Sound, video, and game controllers" branch if this is a webcam.
• Right-click the peripheral and select the Uninstall device option.

• Click on Actions .
• Click the "Scan for hardware changes" option.

After you complete the steps, launch Microsoft Teams and confirm the microphone is working.

Rollback microphone driver

If you recently installed an updated version of the driver, then a bug could be why the microphone isn't working. In this case, rolling back to the previous version may resolve the issue.

To roll back to the previous version of the driver, use these steps:

• Expand the "Sound, video, and game controllers" branch if this is a standalone microphone, or the "Imaging devices, Cameras, or Sound, video, and game controllers" branch if this is a webcam.
• Right-click the peripheral and select the Properties option.

• Click on the Driver tab.
• Click the "Roll Back Driver" button.
• Quick tip: If the option isn't available, the system does not have a backup of the driver. In this case, you won't be able to roll back the driver.

• Select one of the reasons you're rolling back.
• Click the Yes button.
• Click the Yes button again.
• Restart your computer.

Once you complete the steps, Microsoft Teams should now be able to detect the peripheral.

How to fix Teams microphone by using web version

When all else has failed, you should consider using the web version of Microsoft Teams to get to the meeting without any more delays.

To start a voice call with Teams on the web, use these steps:

• Open Microsoft Teams web .
• Quick tip: You must a use a supported browser, such as the latest version of Microsoft Edge, Chrome, or Firefox. Teams is not supported on Internet Explorer.
• Sign in with your account information.
• Click the "Use the web app instead" option (if applicable).
• Click the View site information button to the left of the address bar.
• Under the "Permissions for this site" section, select the Allow option for the "Microphone" setting.

After you complete the steps, you should now be able to use Microsoft Teams with the microphone.

If you're still having problems, it's likely a physical issue with the device.

More resources

For more helpful articles, coverage, and answers to common questions about Windows 10 and Windows 11, visit the following resources:

• Windows 11 on Windows Central — All you need to know
• Windows 10 on Windows Central — All you need to know

Mauro Huculak is technical writer for WindowsCentral.com. His primary focus is to write comprehensive how-tos to help users get the most out of Windows 10 and its many related technologies. He has an IT background with professional certifications from Microsoft, Cisco, and CompTIA, and he's a recognized member of the Microsoft MVP community.

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Jan 23, 2024

Easily control audio and video settings in Teams meetings

Teams Public Preview team

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Hi, Microsoft 365 Insiders! We’re excited to share that Microsoft Teams Public Preview users can now quickly adjust audio and video settings during a Teams meeting.

Managing audio and video settings during meetings can be tricky and distracting. You can now easily access those settings and control key audio and video features, without having to navigate through multiple layers of settings.

Depending on your goal, you can quickly access key AV features, with a single touch, from the Meeting toolbar, or access additional options on the side panel in a simple and straightforward way.

How it works

During a meeting, click the downward arrow next to the Camera button or the Mic button on the Meeting toolbar, and then click either the More video options link or the More audio options link at the bottom of the menu to open the side panel.

You can also access those settings by clicking the More actions button on the Meeting toolbar, and then selecting either Audio settings or Video effects and settings .

Known issue

Mac users may experience an issue where changes to device selection in the Mac operating system are not reflected in Teams. As a temporary workaround, you can manually select the device you want within Teams using the audio and video flyouts or panels. This issue will be fully resolved by early February.

Availability

To use this feature, you need to be a member of the Teams Public Preview or Microsoft 365 Targeted Release, and use the new Teams client for Windows or macOS. Other meeting participants aren’t required to be members of the Teams Public Preview. 

To enable your Teams client for the Public Preview, IT administrators need to set an update policy that turns on  Show preview features . Learn how at  Public preview in Microsoft Teams . 

For Targeted Release, global admins can go to the Microsoft 365 admin center and choose to give a selected set of individuals access to Targeted Release, or they can enroll the entire organization in Targeted Release. Learn more about  setting up the release option in the admin center here . 

We want to hear from you! Click  Help > Give feedback  to send us your thoughts about this feature. This feedback menu is located in the bottom-left corner of your Teams client.

Sorry, JavaScript must be enabled to use this app.

Configure Audio and Video settings in MS Teams

Target audience: Students, faculty, and staff members

This article provides instructions for configuring speakers, microphones, and cameras when joining a Teams meeting.

In this article:

Choosing audio and video devices when joining a meeting

• Adjusting audio and video settings during the meeting
• Troubleshooting tips

When you click the Teams meeting link or join from a request, you will have audio and video options directly on the join screen so that you can join with your desired selections:

• Turn the camera ON or OFF
• Select a background image
• Choose the audio from your computer, headset, or room audio. (McGill does not support phone audio in Teams.)
• Click the slider icon to open the audio device settings to test and adjust the levels.

The Device Settings panel opens, where you can select your Speaker and Microphone devices and set the volume levels.

• Many headsets and external mics also have physical mute buttons or switches. Try pressing or toggling the switch on the headset or microphone to see if that resolves the problem.
• If the microphone or headset is connected via Bluetooth , try disconnecting and re-pairing the device.

• This includes any web browser windows or tabs that might be accessing your microphone, such as a browser open to Google Meet.

• Click the three dots at the top of a Teams call.
• If you're using Windows 11, click Device settings . For other devices, click Settings and select Devices .
• Make sure the correct devices are selected for "Audio devices" and "Microphone."
• Keep these settings open for the next troubleshooting step.

• If people are having trouble hearing you over background noise, try setting your noise suppression to High while on this call.
• If you want to play music in the background without drowning out your voice, set Noise Suppression to Low .
• To disable all noise suppression in a quiet environment, choose Off .

• Click the Windows menu and choose Settings .
• Select Privacy (Windows 10) or Privacy & security (Windows 11).
• Click Microphone .
• Scroll down and turn on microphone access for Teams (if it's disabled). [1] X Trustworthy Source Microsoft Support Technical support and product information from Microsoft. Go to source
• Click the Apple menu and select System Preferences .
• Select Security & Privacy .
• Click Privacy .
• Click Microphone on the left.
• If Microsoft Teams isn't selected, select it now.
• Click the menu at the top-right and select Settings .
• Go to Privacy and security > Site Settings .
• Click View permissions and data stored across sites .
• Search for teams.microsoft.com .
• Open the "Microsoft.com" group and select teams.microsoft.com .
• Set both Microphone and Camera to Allow .

• Open the Start menu and click Settings .
• Go to System > Sound .
• Select the microphone you want to test under "Input."
• Speak and watch the bars. If your voice is not detected, increase the volume. [2] X Trustworthy Source Microsoft Support Technical support and product information from Microsoft. Go to source
• Open the Apple menu and select System Preferences .
• Select Sound .
• Click Input .
• Select the microphone you want to test.
• Speak and watch the bars. If your voice is not detected, increase the volume.

• If you have a Chromebook, just click the time at the bottom-right, select Settings , choose About Chrome OS , and click Check for updates . [3] X Research source
• If you've manually installed drivers for your microphone or headset, they might not update automatically when you update your computer's operating system. Check for a driver update and install if available.
• If you're using an external microphone or headphones with a built-in mic, check the manufacturer's website to see if there is any specific software you need to install.

Fixing No Sound

• If your speakers or headphones are paired with Bluetooth, try disconnecting and reconnecting them.
• If the speakers or headphones are not plugged in to a power source, make sure they are fully charged.
• Try connecting your speakers or headphones to another device, such as your phone or tablet, to see if they are working properly.

• Windows 10 and macOS: Click the three horizontal dots at the top of Teams (you can be on or off of a call), select Settings , and then click Devices .
• Windows 11 . While on a call, click the three dots at the top of the call window and select Device Settings . [4] X Trustworthy Source Microsoft Support Technical support and product information from Microsoft. Go to source

• If you're using a Mac, click the speaker icon on your Mac's menu bar and make sure the proper speaker or headset is selected.

• If you're using Windows, you can run the audio troubleshooter to resolve many problems.
• If you're using a Mac, test your speakers and audio settings .

• If you have a Chromebook, just click the time at the bottom-right, select Settings , choose About Chrome OS , and click Check for updates .
• If you've manually installed drivers headset or speakers on Windows, they might not update automatically when you update your computer's operating system. Check for a driver update and install if available.
• If you're using external speakers or headphones, check the manufacturer's website to see if there is any specific software you need to install.
• It's possible that your audio card itself might have gone bad, if you're not getting any audio from your computer.

Expert Q&A

You might also like.

Expert Interview

Thanks for reading our article! If you'd like to learn more about fixing audio on computers, check out our in-depth interview with Stan Kats .

• ↑ https://support.microsoft.com/en-us/office/my-microphone-isn-t-working-in-teams-666d1123-9dd0-4a31-ad2e-a758b204f33a
• ↑ https://support.microsoft.com/en-us/windows/fix-microphone-problems-5f230348-106d-bfa4-1db5-336f35576011?WT.mc_id=365AdminCSH_gethelp&ocid=OO_Core_NEU_GetHelp_DG_GetHelp_Solutions
• ↑ https://support.google.com/chromebook/answer/177889?hl=en
• ↑ https://support.microsoft.com/en-us/office/manage-audio-settings-in-a-teams-meeting-6ea36f9a-827b-47d6-b22e-ec94d5f0f5e4

About This Article

1. Click the three dots at the top of a Teams call. 2. Select Device settings or Settings > Devices . 3. Select the correct speakers and microphone. 4. Check and correct your microphone permissions. 5. Update your computer and install any necessary software. 6. Update Teams. 7. Try your headphones or microphone in another app. 8. Try a different set of headphones or microphone. Did this summary help you? Yes No

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How to Fix Your Microphone Not Working on Microsoft Teams for Windows

Microphones are a key component of online conferencing. Here's how to get your microphone working on Microsoft Teams for Windows.

A microphone is essential for voice calling and video conferencing within Microsoft Teams. However, some Teams users can’t make voice or video calls when their microphones stop working with that app. When that happens, your microphones might still work fine for other apps but not with Microsoft Teams.

Consequently, users can only utilize Teams for text messaging when their microphones don’t work with that app. However, video conferencing is an important feature many users need for meetings. This is how you can fix a microphone that’s not working with the Microsoft Teams software in Windows 10 and 11.

1. Run the Recording Audio and Speech Troubleshooter

The Speech and Recording Audio troubleshooters are two tools that can be useful for fixing microphone issues in Windows 11/10. However, running the Speech troubleshooter is better since that’s more specifically for resolving audio input issues. You can select to run both troubleshooters via the Control Panel in Windows 11/10 like this:

• First, launch the Run command dialog , which you can quickly access by pressing Win + R .
• Input a Control Panel command within the Run dialog’s Open text box.
• Click Large icons from the View by menu to change the Control Panel view if necessary.
• Apply resolutions suggested within the troubleshooter.
• If the Speech troubleshooter doesn’t resolve the issue, try running Recording Audio one. Click Recording Audio in the Control Panel’s troubleshooting list and then select options for applying the potential fixes suggested.

2. Enable Microphone Access for Microsoft Teams

It could be the case that your microphone isn’t enabled for Teams. You can check and configure microphone permission options for apps via Settings. This is how to enable microphone access for Microsoft Teams:

• Press the Windows keyboard button to view the Start menu and select Settings.
• Next, select Privacy to access navigation options for Windows permission settings.
• If the Microphone access option is disabled, turn that option on.
• Also, enable the Let desktop apps access your Microphone setting if you utilize the Microsoft Teams desktop software version.
• Then scroll down to Microsoft Teams in the app list to check mic access is enabled for it.

3. Check Your Microphone of Choice Is Enabled and Set to Default

Your microphone of choice for Teams must be enabled and set to default. So, check that the microphone you’re trying to utilize with Teams is enabled and set to default like this:

• Click the search tool’s taskbar button (a magnifying glass) or text box.
• Input mmsys.cpl to find a Control Panel applet for configuring sound settings.
• Select mmsys.cpl to view a Sound window.
• Then select your microphone and press the Set Default button.
• Click Apply to save the adjusted options.

4. Increase Your Microphone’s Volume Level

Your microphone won’t be usable with Microsoft Teams if it’s muted or set at a very low volume. So, maybe you need to raise your mic’s volume level. This is how you can increase your mic’s volume via the Sound window.

• Open the Sound window’s Recording tab, as covered in steps one to four of the previous potential resolution.
• Select your microphone and click Properties .
• Click the Levels tab.
• Drag the slider on the Microphone bar further right somewhere close to at least an 80 percent volume setting.
• Press the microphone properties window’s Apply and OK buttons.

5. Check the Right Audio Input Device is Set in Teams

A common reason for a microphone not working with Microsoft Teams is that a user hasn’t selected the right audio input device within the app. Make sure you’ve got the audio input device you’re trying to utilize selected in Teams. You can select a microphone in the Microsoft Teams desktop software as follows:

• Open your Microsoft Teams software.
• Select the Devices tab in the Settings window.

If you’re utilizing the Teams UWP app in Windows 11, you’ll have to select the right mic within a meeting. Set up and join a meeting in the app. Click the More actions (three-dot) button within the meeting window to select Device settings . Then select the correct input audio device in the Microphone drop-down menu.

6. Perform Some Generic Windows-Based Fixes

There are some fixes you can try that work with all Windows apps that can't use your microphone. These include:

Repair/Reset the Microsoft Teams UWP App

This potential solution is only applicable to the Microsoft Teams Universal Windows Platform app. That app’s Repair and Reset options in Settings could come in handy for fixing this microphone issue. Try selecting the Reset option for Microsoft Teams, as instructed in our article about resetting Microsoft Store apps . You can also select a Repair option just above the Reset button.

Reinstall the Microphone’s Driver

Your audio input might not be working with Teams because of a microphone driver issue. Reinstalling that driver could resolve the issue. These are the steps for reinstalling a microphone’s driver in Windows 11/10:

• Press the Windows key + X to access a menu of shortcuts for numerous system tools.
• Select Device Manager to access that hardware tool.
• Double-click Audio inputs and outputs to view that category’s devices.
• Restart the PC for Windows to automatically reinstall a generic microphone driver.

Reinstall Microsoft Teams

Reinstalling Microsoft Teams might be necessary to fix this microphone issue if all other potential fixes fail. Some of that app’s files could be corrupted on your PC, which this resolution will likely remedy. You should be able to remove both the Microsoft Teams UWP and desktop apps via Apps & features, as covered within this article about uninstalling Windows software .

Then you’ll have two options for reinstalling Microsoft Teams. You can download and install the UWP app by clicking Get in Store on this Microsoft Store page . Or you can install the desktop software by clicking Download for desktop on the Microsoft Teams page . If you go for the latter option, you’ll need to double-click the downloaded MSTeamsSetup_c_l.exe file to install the desktop software with its setup wizard.

Utilize Your Microphone in Microsoft Teams Again

So, don’t be in too much of a hurry to ditch Microsoft Teams for Skype or other alternatives when your microphone stops working with that app. At least try applying some of the potential fixes above for getting a microphone to work with Teams first. One will probably work, but you can also contact a support agent about this issue from this Microsoft help page .

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Manage the Audio Conferencing settings for your organization in Microsoft Teams

• 27 contributors
• Applies to: Microsoft Teams

It might be easier for you to see all of the audio conferencing settings for Microsoft Teams in one place.

We are frequently updating how you can manage features, so the steps here might be a little different from what you see.

Assign an Audio Conferencing license

You can't assign licenses using Teams. You must use the Microsoft 365 admin center. See Assign Microsoft Teams add-on licenses .

To assign a license for a user

Sign in to Microsoft 365 with your work or school account.

In the left navigation of the Microsoft 365 admin center , go to Users > Active users , and then select the user or users from the list of available users.

If you are assigning licenses to up to 20 users at the same time, you can use the Select a view drop-down then choose one of the options or create your own view. Then click Edit , Next twice then select the license and click Submit .

In the Action pane under Product licenses , select Edit .

On the Product Licenses page, turn on Audio Conferencing and then select Save . For more on licensing, see Microsoft Teams add-on licensing .

After you assign the license, Microsoft might not appear initially in the list as an audio conferencing provider. If this happens, either log out of the admin center or press CTRL+F5 to refresh the browser window.

Enable or disable emails sent to audio conferencing users

Enable or disable using the microsoft teams admin center.

In the left navigation, go to Meetings > Conference Bridges .

At the top of the Conference Bridges page, select Bridge settings .

In the Bridge settings pane, enable or disable Automatically send emails to users if their dial-in settings change .

Select Save .

Enable or disable using Windows PowerShell

For more information, see Microsoft Teams PowerShell reference .

Reset a conference organizer's PIN

Each meeting that a user schedules gets assigned a unique conference ID. Although a conference ID is automatically created and assigned to a user, there might be times when a user doesn't want to use or lost their conference ID. You can set the ID to a specific number.

Reset a conference organizer's PIN using the Microsoft Teams admin center

In the left navigation, select Users , and then select the user from the list of available users.

Under Audio Conferencing , select Reset PIN , and then select Reset .

Users receive an email with their PIN when they're enabled for audio conferencing or when the PIN is reset. But if you disabled automatically sending emails, a PIN reset email isn't sent and you have to manually send the PIN to the user. The PIN is only shown once after the reset. Once it is displayed after being reset, the PIN isn't be shown anymore on the user properties; instead, ***** will be shown.

See Reset the Audio Conferencing PIN .

Send an email with Audio Conferencing information to a user

Send an email using the microsoft teams admin center.

Under Audio Conferencing , select Send conference info in email .

When you do this, the audio conferencing PIN isn't sent to the user.

See Send an email to a user with their Audio Conferencing information .

Set the phone numbers included on invites

Set invite phone numbers using the microsoft teams admin center.

Refer to Set the phone numbers included on invites in Microsoft Teams .

You can also set phone numbers by adding them to the TeamsAudioconferencingpolicy and assigning the policy to your users. Toll and toll-free phone numbers added to the policy take precedence over the phone numbers set individually for users via the audio conferencing settings pane. If no phone numbers are added to the Teamsaudioconferencingpolicy , then the phone number set individually for users via the audio conferencing settings pane will be displayed in Microsoft Teams meeting requests. Audio Conferencing policy settings for toll and toll-free numbers has more information.

Choose audio conferencing bridge settings

Set the meeting experience when callers join a meeting using the microsoft teams admin center.

In the Bridge settings pane, enable or disable Meeting entry and exit notifications .

This setting is enabled by default. If you disable this option, users who already joined the meeting by default aren't notified when someone enters or leaves the meeting.

Under Entry/exit announcement type , choose either Tones or Names or phone numbers .

If you choose Names or phone numbers , you can also choose to enable or disable Ask callers to record their name before joining the meeting .

By default, external participants can't see the phone numbers of dialed-in participants. If you want to maintain the privacy of these phone numbers, select Tones for Entry/exit announcement type (this prevents the numbers from being read out by Teams).

See Change the settings for an Audio Conferencing bridge .

Set the PIN length for meetings

In the Bridge settings pane, enter the number of digits you want for the PIN in the PIN length list, and then select Save .

The PIN must be between 4 and 12 digits. The default is 5.

Enable or disable email from being sent to audio users

In the Bridge settings pane, enable or disable Automatically send emails to users if their audio conferencing settings change .

You can also send email to the user with the audio conferencing settings, by going to the user's audio conferencing properties and clicking Send conference info in email .

If you do this, an email is sent that only includes the conference phone number, but the PIN isn't included.

See and set the primary (default) and secondary (alternate) languages on an audio conferencing bridge

See primary and secondary languages using the microsoft teams admin center.

Select a phone number from the list and select Edit .

Choose the languages you want under Default language and Alternate languages (optional) .

See Set auto attendant languages for Audio Conferencing .

See audio conferencing dial-in numbers using the Microsoft Teams admin center

Select a phone number from the list and select Edit . Here you can:

View the phone numbers that are to be used for Audio Conferencing.

View the location, and the primary language that the Audio Conferencing auto attendant uses.

See See a list of Audio Conferencing numbers .

Setting audio conferencing dial-in numbers in PowerShell

You can set a user's audio conferencing toll and toll-free number in PowerShell.

Connect to the Microsoft Teams service.

Assign a toll number to a user (for example, assign the toll number +612 800 0000 to [email protected]).

Optional: assign a toll-free number to a user (for example, assign the toll-free number +61 1800 000 000 to [email protected]).

You can only assign toll or toll-free numbers that are registered within your tenant.

Want to know more about Windows PowerShell?

Windows PowerShell is all about managing users and what users are allowed or not allowed to do. With Windows PowerShell, you can manage Microsoft 365 or Office 365 using a single point of administration that can simplify your daily work when you have multiple tasks to do. To get started with Windows PowerShell, see these topics:

Why you need to use Microsoft 365 or Office 365 PowerShell

Best ways to manage Microsoft 365 or Office 365 with Windows PowerShell

For more information about Windows PowerShell, see Microsoft Teams PowerShell reference .

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• Manage the Audio Conferencing settings for a user

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Teams switching audio device between calls

We have given several staff bluetooth headsets for making calls via teams. The headsets are not dropping out during calls, but between calls Teams is periodically switching the audio device to something else.

I suspect that the bluetooth headset is essentially going to sleep after not being used for a while, and Teams is no longer detecting it, so is switching to a different audio device, but is not switching back when the headset is turned back on.

Frustratingly, the issue is not consistent, as some users seem to have no problem at all, while others have it regularly, and also the users who are effected don't experience it consistently. Sometimes they can go hours between calls and it picks right back up where it left off, other times they might go 10 minutes between calls only to find that it has disconnected again, and the sound is coming out from speakers instead of the headset.

I have only noticed this on a couple of more recent cases, but at least some of the time, it is only the speakers which are changing, Teams is still using the headset microphone. I'm not sure yet whether this is happening every time and I just didn't notice it the first few times, or not.

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• Microsoft Agent |

Hello  Jim,

Good day! Thank you for posting in the community.   

We have received your query, and you can expect to receive a response from one of our community moderators accordingly.   

At this point, we appreciate your patience and cooperation. Thank you.   

Sincerely   

Md Ashabul Haque  | Microsoft Community Moderator 

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Thanks for your feedback.

Good day! Thank you for reaching out to Microsoft community.

I'm sorry to hear that you're experiencing issues with Teams switching audio device between calls. I'll do my best to assist you.

Please check if the Bluetooth headsets are listed under the Microsoft Teams phones Certification Program or not:

Devices for Teams - Microsoft Teams | Microsoft Learn

Also, please verify the below steps:

1. Check for Updates:

Ensure that both your Windows operating system and Microsoft Teams app are up to date.

To update your Bluetooth drivers:

Open Device Manager.

Navigate to the Bluetooth section.

Right-click on your Bluetooth headset and select “Update driver.”

If you encounter any issues updating drivers, you can manually update them using following link Update drivers manually in Windows - Microsoft Support .

2. Restart Your Computer:

Sometimes a simple restart can resolve system-level issues affecting audio.

Restart your computer and check if the problem persists.

3. Check Teams Audio Settings:

Open the Teams app.

Click on your profile picture in the top right corner.

Go to “Settings” > “Devices.”

Under “Audio devices,” ensure that your Bluetooth headset is selected for both “Speaker” and “Microphone” (if your headset has a microphone).

Additionally, try disabling “Hands-Free AG Audio” under “Playback devices” in your system sound settings.

4. Verify Bluetooth Headset Selection:

Confirm that your Bluetooth headset is selected as the audio output device in Teams’ audio settings.

You can try switching to another audio output device and then back to your headset to see if that resolves the issue.

Additionally, could you please check the same behavior still persist if you trying to use another (Different model) Bluetooth headset device for a Teams call?

5. Uninstall and Reinstall Teams:

If none of the above steps work, consider uninstalling and reinstalling Teams on your laptop. This might resolve the audio output issue.

6. Try Web Teams Using a Browser:

Use Microsoft Teams via the Edge or Chrome browser and check if the issue persists. This will help diagnose whether the problem is specific to the Teams app.

Access Teams via https://teams.microsoft.com/

Update drivers manually in Windows - Microsoft Support

7. Try Classic Teams Application:

Please switch your teams, New to classic and monitor the behavior. Then let us share your experience.

Classic Teams Manual download link: https://statics.teams.cdn.office.net/production-windows-x64/1.6.00.33567/Teams_windows_x64.exe

I hope this will help you to resolve the issue. Let me know if you have any further questions or concerns.

If you find my information useful, please help me vote on it. With your vote, other users who are looking for the same details on this community site can easily find this thread.

Please understand that our initial response may not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

Thanks for choosing the MS community.

Looking forward to your response and have a great day ahead!!

Md Ashabul Haque  | Microsoft Community Moderator

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