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Find Out the NBN Customer Service Number Now
The National Broadband Network (NBN) is Australia’s new high-speed broadband network, designed to provide faster and more reliable internet access to homes and businesses across the country. With the NBN, you can enjoy faster speeds, more reliable connections, and better customer service. But if you ever need help with your NBN connection, you may be wondering what the NBN customer service number is. In this article, we’ll explain how to find the right number for your needs.
Contacting the Right Department
The first step in finding the right NBN customer service number is to determine which department you need to contact. The NBN has a range of departments that can help with different types of queries, so it’s important to make sure you’re calling the right one.
If you’re having trouble setting up or connecting to your NBN service, then you should call the technical support team on 13 22 88. This team can help with any technical issues related to your connection or equipment.
If you have a billing or account query, then you should call the customer care team on 1800 834 273. This team can help with any billing or account-related queries that you may have.
Finally, if you need help with a complaint or dispute about your NBN service, then you should call the complaints resolution team on 1800 687 626. This team can help resolve any disputes or complaints that you may have about your service.
Using Online Resources
In addition to calling customer service numbers, there are also a range of online resources available that can help with any queries that you may have about your NBN service. The official website for the National Broadband Network (nbnco.com.au) has a range of helpful information and resources that can answer many common questions about setting up and using your NBN connection.
The website also has an online chat feature where customers can get in touch with an expert who can answer their questions in real time. This is a great way to get quick answers without having to wait on hold for customer service representatives over the phone.
Finding Local Support
Finally, if you need more specific help with setting up or troubleshooting your NBN connection, then it’s worth checking out local support services in your area as well. Many local councils and community organisations offer free advice and assistance for setting up and using your NBN connection, so it’s worth checking out what’s available in your area before contacting customer service directly.
Overall, finding the right NBN customer service number doesn’t have to be difficult – just make sure that you know which department to contact for each type of query and use online resources where possible for quick answers without having to wait on hold over the phone.
This text was generated using a large language model, and select text has been reviewed and moderated for purposes such as readability.
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Writing a Business Plan
While it may be tempting to put off, creating a business plan is an essential part of starting your own business. Plans and proposals should be put in a clear format making it easy for potential investors to understand. Because every company has a different goal and product or service to offer, there are business plan templates readily available to help you get on the right track. Many of these templates can be adapted for any company. In general, a business plan writing guide will recommend that the following sections be incorporated into your plan.
The executive summary is the first section that business plans open with, but is often the last section to actually be written as it’s the most difficult to write. The executive summary is a summary of the overall plan that highlights the key points and gives the reader an idea of what lies ahead in the document. It should include areas such as the business opportunity, target market, marketing and sales strategy, competition, the summary of the financial plan, staff members and a summary of how the plan will be implemented. This section needs to be extremely clear, concise and engaging as you don’t want the reader to push your hard work aside.
The company description follows the executive summary and should cover all the details about the company itself. For example, if you are writing a business plan for an internet café, you would want to include the name of the company, where the café would be located, who the main team members involved are and why, how large the company is, who the target market for the internet cafe is, what type of business structure the café is, such as LLC, sole proprietorship, partnership, or corporation, what the internet café business mission and vision statements are, and what the business’s short-term objectives are.
Services and Products
This is the exciting part of the plan where you get to explain what new and improved services or products you are offering. On top of describing the product or service itself, include in the plan what is currently in the market in this area, what problems there are in this area and how your product is the solution. For example, in a business plan for a food truck, perhaps there are numerous other food trucks in the area, but they are all fast –food style and unhealthy so, you want to introduce fast food that serves only organic and fresh ingredients every day. This is where you can also list your price points and future products or services you anticipate.
The market analysis section will take time to write and research as a lot of effort and research need to go into it. Here is where you have the opportunity to describe what trends are showing up, what the growth rate in this sector looks like, what the current size of this industry is and who your target audience is. A cleaning business plan, for example, may include how this sector has been growing by 10% every year due to an increase in large businesses being built in the city.
Organization and Management
Marketing and sales are the part of the business plan where you explain how you will attract and retain clients. How are you reaching your target customers and what incentives do you offer that will keep them coming back? For a dry cleaner business plan, perhaps if they refer customers, they will get 10% off their next visit. In addition, you may want to explain what needs to be done in order for the business to be profitable. This is a great way of showing that you are conscious about what clear steps need to be taken to make a business successful.
Financial Projections & Appendix
The financial business plan section can be a tricky one to write as it is based on projections. Usually what is included is the short-term projection, which is a year broken down by month and should include start-up permits, equipment, and licenses that are required. This is followed by a three-year projection broken down by year and many often write a five-year projection, but this does not need to be included in the business plan.
The appendix is the last section and contains all the supporting documents and/or required material. This often includes resumes of those involved in the company, letters of reference, product pictures and credit histories. Keep in mind that your business plan is always in development and should be adjusted regularly as your business grows and changes.
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Vodafone nbn™ plans
Vodafone nbn™, with unlimited data, is designed to keep you going. If you already have your own modem, we offer BYO modem plans as well as 4G Back-up nbn™ plans that come with the Vodafone Wi-Fi Hub™ 3.0 – so you’ll be connected to the internet from day one. Get your nbn™ connection today with Vodafone nbn™.
Sign up online below or call us on 1300 801 122.
All Vodafone plans include
Stream, download and share what you love. Fair use policy applies.
Change your plan at any time without paying a fee.
Take 30 days to decide if you love us. Find out more .
Find out what plans are available for you
Choose your nbn™ plan.
Not sure what you’re looking for? Find out more about nbn™ speeds .
$65/mth when you already have a phone plan with us (otherwise $80/mth).
Month to month
Save $15 per month on this nbn™ plan when you already have a phone plan with us.
With unlimited data at up to a max off-peak speed of 16Mbps from $50/month when you already have a phone plan with us and your first month free, our 4G Home Internet Plans are a great alternative TM . T&C apply. Find out more .
4G Backup subject to mobile coverage availability. Limited to 20/2Mbps.
25Mbps download and 4.25Mbps upload.
Save $15 per month on this nbn™ plan when you already have a phone plan with us. T&C apply.
$70/mth when you already have a phone plan with us (otherwise $85/mth).
Good for browsing online, streaming movies in 4K and online gaming.
With unlimited data at up to a max off-peak speed of 100Mbps from $65/month when you already have a phone plan with us and your first month free, our 5G Home Broadband Premium Plan is a great alternative. T&C apply. Find out more .
50Mbps download and 17Mbps upload.
$85/mth when you already have a phone plan with us (otherwise $100/mth).
Good for 4K video streaming on several devices and responsive online gaming.
90Mbps download and 17Mbps upload.
$100/mth for 12 mths when you have a phone plan with us, then $110/mth. Otherwise $115/mth for 12 months, then $125/mth.
Good for 4K video streaming on several devices and downloading and uploading large files.
210Mbps download and 17Mbps upload.
This plan is only available for FTTP and selected HFC connections.
Sign up to this nbn™ plan and you’ll save $10 per month off your monthly bill, in addition to any other offer you're entitled to. T&C apply.
$110/mth for 12 mths when you have a phone plan with us, then $120/mth. Otherwise $125/mth for 12 months, then $135/mth.
450Mbps download and 42.5Mbps upload.
Do you need a modem?
You’ll need a compatible modem to connect to your nbn™ service. Find out more .
Have a question?
We’re here to help. Give us call us on 1300 801 122 or chat to us 24/7.
You will typically experience slower speeds than the maximum connection speed available on your plan. Typical Evening Download Speed: This is the typical download speed you may experience between 7pm and 11pm. It is not a guaranteed minimum speed and you may experience lower speeds during this period and at other times. Typical Evening Upload Speed is estimated by reference to the maximum upload speed and is not a guaranteed minimum speed. Actual speeds for FTTB/N/C services to be confirmed. Speed will vary on a number of factors such as technology type, plan choice and internet traffic demand. Please see our Speed Guide for more information.
Frequently asked questions
Unlimited data All Vodafone nbn™ plans come with unlimited data so you can stream, download and share what you love. Fair Use Policy applies. T&C apply.
4G Back-up Using the Vodafone Wi-Fi Hub™ 3.0 you can access our mobile network while you wait for Vodafone nbn™ to be installed/activated and power on through interruptions with 4G Back-up. Max speeds apply. T&C apply.
Month to month plans All Vodafone nbn™ plans are month to month, so you can change or cancel your plan to suit your needs at any time without paying a fee. If you have a plan with a Vodafone Wi-Fi Hub™ 3.0, simply pay out your modem when you leave on your next bill.
Yes, when you already have a phone plan with us, you'll receive a reduced price on a new nbn™ plan.
However, nbn™ plans (from May 5 2021) aren’t eligible for a Bundle & Save discount.
If you’re currently receiving a Bundle & Save discount on a nbn™ plan, you’ll continue to receive the Bundle & Save discount on your plan until you change or cancel your plan.
The nbn™ network refers to the ongoing upgrade of Australia’s current phone and internet infrastructure by the corporation NBN Co Limited, otherwise known as nbn.
You can keep your landline phone number with our Vodafone Mobile Landline service for $5 a month.
We don’t offer a home phone line with Vodafone nbn™. If you currently have a home phone line, it may be disconnected when Vodafone nbn™ is installed, depending on the technology type. If it’s disconnected, you’ll lose any services associated it.
Devices that use home phone lines
Existing technologies or devices that use your home phone line service may not be compatible with Vodafone nbn™ and may no longer work after installation. These include but are not limited to:
- Medical devices or alarms with autodiallers and emergency call button capabilities
- Security alarms or services
- EFTPOS terminals
- Lift emergency phones
- Fax and Text Telephones (TTY) devices or services
Check with the manufacturer to see if your device is compatible on Vodafone nbn™. For more information on device compatibility, check out the nbn co website.
Since Vodafone nbn™ does not come with a home phone line, we are unable to offer Priority Assistance.
Priority Assistance is a service designed to help Australians who have, or live with someone who has a diagnosed life-threatening medical condition, and whose life may be at risk without access to a fully operational phone service.
For more information, check out the Australian Communications and Media Authority website.
If you have an email address with your current provider, check with them whether you can keep the email when you sign up to Vodafone nbn™.
If you have a pay TV subscription or other services bundled with your current provider, check with them about unbundling the services.
No. We offer free express delivery for all Vodafone products (including nbn™ modems).
No. We’re unable to offer static IP addresses at this time.
Here are the next steps to connect to the nbn™.
Receive modem If you signed up to a plan with a modem, we’ll send you the Vodafone Wi-Fi Hub™ 3.0 with free next day delivery on orders approved by 12pm weekdays.
Connect to 4G With the Vodafone Wi-Fi Hub™ 3.0, you can connect to our mobile network from day one with 4G Back-up. Check your mobile network coverage .
nbn installation Depending on your nbn™ technology type , we may contact you about installation .
Connect to nbn™ You'll automatically come off 4G Back-up and connect to the nbn™ network. If you need help, check out our guide .
Your existing phone and internet services may no longer work once nbn™ has been available in your area for 18 months. To continue using Fixed Broadbrand and voice services, most people will need to move to the nbn™ network.
Individuals and businesses are not automatically switched over to the nbn™ network and will need to get in touch with a phone or internet provider like Vodafone to make the change.
For large or multi-storey houses, we recommend two or more Mesh Wi-Fi units , which are wireless router nodes that create a blanket of coverage across your home. Simply add them to your monthly home internet bill through our Accessories Payment Plan. T&C apply.
Accessories Payment Plan (Mesh Wi-Fi)
To apply for an Accessories Payment Plan you’ll need to be an approved new or existing Vodafone postpaid customer and must agree to a credit check. Accessories Payment Plan (APP) enables eligible Vodafone postpaid customers to buy accessories and pay for them in instalments over 12, 24 or 36 months (Period). Your accessory price is spread in equal instalments over the Period (APP Instalments). Your APP Instalments will appear on your monthly bill. Under the APP, you own the accessories; you must pay your APP Instalments at the same time and in the same way as you pay for your Vodafone service even if your APP accessories are lost, damaged or stolen. Your APP spend can range from $30 up to your credit approval limit. If during your APP commitment Period you cancel your APP or postpaid plan, the balance of your APP Instalments is payable. You can pay the remainder of your APP and terminate your APP at any time by contacting us. We will notify you of the amount you need to pay to satisfy the remainder of your APP total amount and will be displayed on you next bill. Once we receive your payment for this amount in cleared funds, your APP will be terminated and you will not be required to pay any further APP Instalments. You can have a max of 5 APP per postpaid plan. Each APP can have up to 10 accessories. Not available online.
Vodafone Wi-Fi Hub™ 3.0 Vodafone Wi-Fi Hub™ 3.0 utilises Wi-Fi 6 technology and in comparison to Wi-Fi 5 is capable of supporting up to four times as many Wi-Fi enabled devices. Wi-Fi 6 is the next generation of Wi-Fi.
Vodafone 4G Backup Vodafone 4G Back-up is a complimentary service for 4G Backup nbn™ plans only that provides an interim internet connection using either the Vodafone 3G or 4G network in Vodafone Coverage Areas only. It is only available using the Vodafone Wi-Fi Hub™ 2.0 or Vodafone Wi-Fi Hub™ 3.0 (“Modem”) with a Vodafone SIM on our network. 4G Back-up is available from when you receive your Modem until your nbn™ service is fully activated or for a period of 30 consecutive days (whichever occurs first). This service will also be automatically activated if you lose connection to Vodafone nbn™ during confirmed local nbn™ faults. This excludes mass nbn™ outages. You will be able to use the Backup service until the fault is resolved or for a period of 30 consecutive days (whichever occurs first). Service performance varies depending on network coverage and your location with speeds likely less than the maximum. Our Fair Use Policy applies.
Installation The process for installation of Vodafone nbn™ will vary depending on the nbn™ service type available at your premises. We will inform you of the process for installation at your premises when you sign-up. If you require installation by an nbn™ technician they will need access to your home and someone aged 18+ must be home. If you do not own the property, you must obtain consent from the owner in order to have Vodafone nbn™ installed. You are responsible for setting up your Vodafone Wi-Fi Hub and your Wi-Fi network.
nbn™ nbn™, nbn co and other nbn™ logos and brands are trademarks of nbn co limited and used under licence.
nbn™ BYO Plans For personal use by approved customers only. You must supply your own Compatible Modem in order to sign up to this plan – you cannot purchase a modem from Vodafone on instalments or out-right with this plan. Subject to service qualification check. Vodafone nbn™ is a data-only service and is not compatible with your home phone line service meaning you may no longer be able to use your landline (or existing phone number) for calls after you sign-up. Vodafone nbn™ service may also impact or interfere with existing technology, devices or services at your premises including medical devices, alarms, eftpos machines, lift emergency phones and some email or fax services. You cannot share the data between your Vodafone nbn™ plan and your Vodafone postpaid mobile plan and vice versa. You can find out which plans support sharing or you can opt-out of sharing altogether at any time by calling 1555. Additional fees may apply for nbn™ installation or appointments.
Minimum monthly spend is $80, $85, $100, $125 or $135 (or $65, $70, $85, $110 or $120 respectively, if you are an existing postpaid mobile phone plan customer). You must connect for a minimum of one month. Recurring monthly plan fees are charged until the end of the month in which you notify that you wish to cancel. You will be charged for using your plan from the point of nbn™ activation at your premises. Total minimum cost excludes any additional costs for call outs when there is a missed appointment or where no fault is found or the $300 New Development Charge that is triggered when you live in a new development.
Only for use with a Compatible Modem which must comply with the minimum specifications available at vodafone.com.au. Devices manufactured before 2013 may struggle to achieve the speeds available on the nbn™ Home Superfast, nbn™ Home Ultrafast, nbn™ Home Superfast BYO and nbn™ Home Ultrafast BYO plans. You should check with your device manufacturer or check the device specifications on your Approved Device or Compatible Modem (as applicable) to identify the speed capabilities and limitations of the device, including any device you use to when connecting to the NBN Service.
This represents the theoretical maximum possible speed available during off-peak periods. Speed will vary on a number of factors. For more information on speed tiers and to further understand and compare plans please see our Speed Guide. Internet speeds on this plan are variable and you will typically experience much slower speeds than the maximum connection speed available on your plan. The nbn™ Home Superfast BYO and nbn™ Home Ultrafast BYO plans are currently only available in nbn FTTP areas and selected nbn HFC areas. For FTTB/FTTN/FTTC customers, if, after connection, your plan is not supported by the maximum attainable speed available then we will contact you with more information and provide other options.
Typical Evening Speed: This is the typical busy period download speed that the average consumer can expect to receive between 7pm and 11pm. It is not a guaranteed minimum speed and you may experience lower speeds during this period. The actual speeds you experience will vary on a number of factors such as the nbn™ technology used to deliver your service, plan choice, location, internet traffic demand, our network, line condition, the number of devices connected to your network, modem type and positioning, Wi-Fi performance, in-building wiring, and the content you access.
Services subject to number of devices connected, network coverage and your location. Our Fair Use Policy applies.
Only applies to changes to another nbn™ BYO Plan. Excludes changes to nbn™ Plans. Your new plan speed will begin immediately. You will be refunded for the plan fee for the remainder of the month on a pro-rata basis and you be will charged your new plan fee calculated on a pro-rata basis for the remainder of the month. Excludes Mobile Broadband customers. Postpaid voice customers only. You don’t have to bundle this service. However, in order to receive the Existing Postpaid Mobile Customer Price for this plan, you will need to have an existing Postpaid Mobile service on the same account and remain connected to both services, otherwise you will be charged the Standalone Price. To receive the Existing Postpaid Mobile Customer Price your Postpaid Mobile plan and this nbn plan must have the same billing name and billing address. If you cancel your Postpaid Mobile plan or this nbn plan the discount will be forfeited and you will pay the Stand-alone Price.
Unlimited Data Services subject to number of devices connected, network coverage and your location. Our Fair Use Policy applies .
Network Satisfaction Guarantee If you’re a new customer and you’ve signed up to any new postpaid mobile, mobile broadband or 4G Home Internet plan and you don't love our network within the first 30 days of sign-up, or in the case of a Vodafone nbn™ plan within the first 30 days of service activation, you’re welcome to cancel by calling 1300 551 198 (excludes upgrades and rate plan changes). You will only have to pay for those services you’ve used or for charges incurred, that are not included in your plan, up until your number or nbn™ service is fully transferred and device or modem and equipment in original packaging with proof of purchase returned to a Vodafone (not dealer) store within 10 days of your claim. Where you have an individual plan, you can make one claim per year per person. Where you have multiple shared plans on your account, you can make one claim in relation to each plan, for up to 10 claims per account, per year per person. Accessories not refunded. This guarantee does not affect any other rights or remedies you may have under consumer law. Full terms and conditions on our network page .
Changing your plan Only applies to changes to another nbn™ Plan. Your new plan speed will begin immediately. You will be refunded for the plan fee for the remainder of the month on a pro-rata basis and you be will charged your new plan fee calculated on a pro-rata basis for the remainder of the month.
4G You can use Vodafone 4G in our 4G areas. 4G in selected areas in Australia. You get broadband speeds in our 3G areas. Check your device is compatible to the coverage areas you will use. Actual speeds vary due to things like device capability, location & network congestion. See our coverage checker .
nbn™ Plan Discount for the First 12 Months Discount available to approved new and upgrading customers (‘Eligible Customers’) signing up to the Vodafone NBN Home Super Fast and Home Ultra Fast plan (‘Eligible Plan’) from 1stMarch 2023 until withdrawn. Discount includes: $10/mth off monthly plan fees (monthly access fees) on Eligible Plan for the first 12 months. Discount will be applied as a recurring monthly credit for the first 12 months and is forfeited if you cancel or change your plan within the first 12 months. After the first 12 months, your monthly plan fees will be charged at the undiscounted monthly price for your Eligible Plan. The undiscounted minimum monthly spend for customers signing up to NBN Home Super Fast plan after the first 12 months is $125 or $115 (if you are an existing Vodafone postpaid mobile phone plan customer). The undiscounted minimum monthly spend for customers signing up to the NBN Home Super Fast and Home Ultra Fast plan after the first 12 months is $120 or $135 (if you are an existing Vodafone postpaid mobile phone plan customer). This offer is not available in conjunction with Bundle & Save but is available in conjunction with other in-market offers. Services subject to capabilities, network limitations and customer location. Offer not transferrable or redeemable for cash. Not for commercial or resale purposes. Offer subject to change.
Existing postpaid mobile phone plan customer price Excludes Mobile Broadband customers. Postpaid voice customers only. You don’t have to bundle this service. However, in order to receive the Existing Postpaid Mobile Customer Price for this plan, you will need to have an existing Postpaid Mobile service on the same account and remain connected to both services, otherwise you will be charged the Standalone Price. To receive the Existing Postpaid Mobile Customer Price your Postpaid Mobile plan and this nbn plan must have the same billing name and billing address. If you cancel your Postpaid Mobile plan or this nbn plan the discount will be forfeited and you will pay the Stand-alone Price.
Vodafone nbn™ plans For personal use by approved customers only. Subject to service qualification check. Vodafone nbn™ is a data-only service and is not compatible with your home phone line service meaning you may no longer be able to use your landline (or existing phone number) for calls after you sign-up. Vodafone nbn™ service may also impact or interfere with existing technology, devices or services at your premises including medical devices, alarms, eftpos machines, lift emergency phones and some email or fax services. You cannot share the data between your Vodafone nbn™ plan and your Vodafone postpaid mobile plan and vice versa. You can find out which plans support sharing or you can opt-out of sharing altogether at any time by calling 1555. Additional fees may apply for nbn™ installation or appointments.
Minimum monthly spend is $80, $85, $100, $125 or $135 (or $65, $70, $85, $110 or $120 respectively, if you are an existing postpaid mobile phone plan customer). The total maximum cost of the Vodafone Wi-Fi Hub 2.0 modem or the Vodafone Wi-Fi Hub 3.0 modem (‘Modem’) is $180. There is no option to purchase the Modem outright or on a monthly payment plan. The Modem cost equates to $7.50 per month (‘Undiscounted Price’) over 24 months or $0 per month (‘Discounted Price’) if you stay connected for 24 months (‘Device Period’). The Discounted Price will appear as a credit on your monthly bill. If you choose to cancel your plan before the end of the Device Period you will need to pay the full Undiscounted Price x months remaining on Device Period. For example, if you leave at month 18 you would pay $7.50 x 6 (number of remaining months), at a total of $45. This remaining Modem cost will be applied as a lump sum on your final bill. You must connect for a minimum of one month. Recurring monthly plan fees are charged until the end of the month in which you notify that you wish to cancel. You will be charged for using your plan from the point of nbn™ activation at your premises.
Total minimum cost excludes any additional costs for call outs when there is a missed appointment or where no fault is found or the $300 New Development Charge that is triggered when you live in a new development.
For Vodafone Wi-Fi Hub™ 2.0: Vodafone Wi-Fi Hub 2.0 supports up to 64 compatible WiFi enabled devices simultaneously on Wi-Fi 5. If you’re using the Vodafone Wi-Fi Hub 1.0 and change your plan to nbn Home Superfast or nbn Home Ultrafast you will need to connect via the device’s 5Ghz Wi-Fi connection. The Vodafone Wi-Fi Hub 1.0 only supports up to 100Mbps speeds via ethernet.
For Vodafone Wi-Fi Hub™ 3.0: can operate with a maximum of 128 compatible Wi-Fi enabled devices at any one time. If you’re using the Vodafone Wi-Fi Hub 1.0 and change your plan to nbn Home Superfast or nbn Home Ultrafast you will need to connect via the device’s 5Ghz Wi-Fi connection. The Vodafone Wi-Fi Hub 1.0 only supports up to 100Mbps speeds via ethernet.
This represents the theoretical maximum possible speed available during off-peak periods. Speed will vary on a number of factors. For more information on speed tiers and to further understand and compare plans please see our Speed Guide .
Internet speeds on this plan are variable and you will typically experience much slower speeds than the maximum connection speed available on your plan. The nbn™ Home Superfast and nbn™ Home Ultrafast plans are only available in nbn FTTP areas and selected nbn HFC areas. For FTTB/FTTN/FTTC customers, if after connection your plan is not supported by the maximum attainable speed available then we will contact you with more information and provide other options. Typical Busy Speed: This is the typical busy period download speed that the average consumer can expect to receive between 7pm and 11pm. It is not a guaranteed minimum speed and you may experience lower speeds during this period. The actual speeds you experience will vary on a number of factors such as the nbn™ technology used to deliver your service, plan choice, location, internet traffic demand, our network, line condition, the number of devices connected to your network, modem type and positioning, Wi-Fi performance, in-building wiring, and the content you access.
Only applies to changes to another nbn™ Plan. Excludes changes to nbn™ BYO Plans. Your new plan speed will begin immediately. You will be refunded for the plan fee for the remainder of the month on a pro-rata basis and you be will charged your new plan fee calculated on a pro-rata basis for the remainder of the month.
Excludes Mobile Broadband customers. Postpaid voice customers only. You don’t have to bundle this service. However, in order to receive the Existing Postpaid Mobile Customer Price for this plan, you will need to have an existing Postpaid Mobile service on the same account and remain connected to both services, otherwise you will be charged the Standalone Price. To receive the Existing Postpaid Mobile Customer Price your Postpaid Mobile plan and this nbn plan must have the same billing name and billing address. If you cancel your Postpaid Mobile plan or this nbn plan the discount will be forfeited and you will pay the Stand-alone Price.
nbn™ Speed This speed is an off-peak measure only. Speed will vary on a number of factors. For more information on speed tiers and to further understand and compare plans please see our Speed Guide for more information.
Internet speeds on this plan are variable and you will typically experience much slower speeds than the maximum connection speed available on your plan. The nbn™ Home Superfast and nbn™ Home Ultrafast plans are only available in nbn FTTP areas and selected nbn HFC areas. For FTTB/N/C customers, if after connection your plan is not supported by the maximum attainable speed available then we will contact you with more information and provide other options. Typical Busy Speed: This is the typical evening download speed that the average consumer can expect to receive between 7pm and 11pm. It is not a guaranteed minimum speed and you may experience lower speeds during this period and at other times. Typical evening upload speed is estimated by reference to the maximum upload speed and is not a guaranteed minimum speed. The actual speeds you experience will vary on a number of factors such as the nbn™ technology used to deliver your service, plan choice, location, internet traffic demand, our network, line condition, the number of devices connected to your network, modem type and positioning, Wi-Fi performance, in-building wiring, and the content you access.
OFFERS & SERVICES
For you and your business.
Get from 5% to 20% off plan fees when you bundle eligible plans under one account
Ipad. delightfully capable. surprisingly affordable., say hello to 5g, and to one month off plan fees., connect instantly to vodafone nbn™ - now from $55/mth, in contract currently, offers that inspire success.
consider the better solutions
Sometimes the devices and plans can be challenging to navigate, especially for larger accounts. What seems like the right cost might not cover what you need, or trying to hotspot your phone when a mobile broadband solution might be more convenient.
Either way, have a chat with us so we can get you onto the right deal for the right price.
Nbn services, in contract currently, now is the best time to discuss the future, book an appointment today.
Don’t leave our great savings and brilliant customer service waiting. We are keen to meet you and see how we can an exciting future to you and your business. Our Sales Team are personal, friendly and have their mind set on giving you the very best that they can.
The future is exciting. Ready?
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With customer-focused support, both Perth and Australia based, We're for supporting you.
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Support with one-on-one local Business Account Manager (for accounts with 6+ Services*).
More than just mobiles
Mobile Data, Internet and more, we can cover your business needs from many angles.
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Vodafone internet review
Our verdict: vodafone nbn and home internet plans are a great choice for existing vodafone phone plan customers, with additional bundling discounts available..
In this guide
Vodafone internet review: Our verdict
Value for money, performance, customer service, bonus features.
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Lower your household bills
- NBN and home wireless at discounted prices for Vodafone mobile customers
- 24/7 chat support on website and app
- Bundling discounts for holding several Vodafone services at once
- Prices are about average for non-Vodafone customers
Compare Vodafone internet plans
- Home wireless
- Mobile broadband
We update our data regularly, but information can change between updates. Confirm details with the provider you're interested in before making a decision.
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Along with phone plans, Vodafone offers a variety of internet services: NBN, home wireless and mobile broadband plans.
While this means you have plenty of home internet options to choose from, keep in mind that Vodafone's mobile coverage is the least of the 3 networks so make sure you're within its footprint before you sign up.
The main advantage to signing up to Vodafone is the exclusive discounts and bundling options for its customers . Existing Vodafone mobile customers get discounted pricing on NBN and home wireless plans, making it a lot more valuable.
Vodafone is right for you if:
- You already have a Vodafone phone plan . This will open up further discounts on NBN and home wireless plans.
- You'd like to bundle 2 or more plans and enjoy running discounts.
On the other hand, keep in mind that Vodafone:
- Isn't the cheapest option for non-Vodafone customers . The prices are high when not coupled with any discounts. You can find cheaper plans with faster speeds from other providers.
Read a more detailed review on
Vodafone has plans on all speed tiers between NBN 25 and NBN 1000.
If you already have a phone plan with Vodafone, you can get a $15 discount per month on your NBN bill. The discount makes Vodafone's plans a lot more attractive in price. However, without the discount, you could find cheaper options with faster speeds elsewhere.
Vodafone NBN plans come with the option to BYO modem or buy one from it for a maximum cost of $180, which is more expensive than the average modem on Finder.
Things to watch out for:
- You can get the modem for free if you stay connected with Vodafone NBN for 24 months. But if you leave early, you'll have to pay $7.50 per month for each remaining month on your plan.
Vodafone offers both 4G and 5G home wireless plans, depending on the availability at your address.
The 4G Home Wireless plan offers unlimited data at speeds up to 20Mbps. The 5G Home Internet plan also offers unlimited data but gives you 2 speed options – up to 50Mbps or up to 100Mbps.
The discounts for existing Vodafone customers bring the plan prices down ($10 discount per month for the 4G plan or $5 for the 5G) making it on par with other home wireless plan prices on Finder. You'll also score the first month free if you're thinking of trying before buying.
- Both 4G and 5G home wireless plans can only be used with Vodafone's Wi-Fi Hub modem . It won't cost you anything if you stay with Vodafone for 24 months. However, if you end the contract early, you'll have to pay $7.50 per month for each remaining month for the 4G plan's modem, or $17.50 per month for the 5G plan. That's up to $180 for 4G and $420 for 5G.
Vodafone offers competitively priced modem and SIM-only mobile broadband plans, along with prepaid mobile broadband plans.
Red Modem plans are for those who do not have their own modems. You can purchase the modem on an interest-free repayment period of 12, 24 or 36 months. If you cancel your plan before the end of this period, you'll need to pay off your modem in 1 go.
If you're bringing your own modem, you can opt for one of the SIM-only mobile broadband plans. Both Red Modem and SIM-only options offer 30GB, 70GB and 150GB plans.
- Tip: When signing up, look out for any limited offers for monthly bonus data, which boosts the value of your plan.
Prepaid mobile broadband plans on offer are 30GB with 30-day expiry, 100GB with 365-day expiry and 250GB with 365-day expiry. Any unused data will roll over when you recharge, capped at 50GB. You can get a $5 discount with every automatic recharge.
In December 2022, Vodafone came 11th out of 12 providers in the ACCC broadband performance report for download speeds during busy hours of the day (7pm–11pm). It delivered maximum speeds 96.1% of the time.
- Why this matters: The ACCC report allows customers to see which NBN providers are delivering the speeds they've advertised as a measure of reliability.
While Vodafone came in second-last in the report from a ranking perspective, a score of 96.1% shouldn't be considered poor. It means your speeds will fluctuate only 4% of the time. That being said, Vodafone tends to sit at the bottom of the ranks in each report.
You can reach the Vodafone team in the following ways.
- Call the team to discuss any issues. There is a separate number for existing mobile customers and for new customers.
- Chat to a team member on its website or on the mobile app 24/7.
- Shoot them a message on Facebook or Twitter between 8am and 8pm AEDT on weekdays and from 10am to 6pm AEDT on weekends.
Vodafone offers a number of discounts for its customers:
💰 Bundle plans and get discounts
You can bundle mobile broadband plans with a mobile phone and/or a tablet plan to save on your monthly bill. You can save 5% by bundling 2 plans, 10% by bundling 3 plans, 15% by bundling 4 plans and 20% by bundling 5 plans.
📱 Ongoing discounts for existing Vodafone mobile customers
If you're already on a Vodafone phone plan, you can enjoy reduced prices on NBN and home wireless plans. These discounts are ongoing for the life of your plan, making it great long-term value.
Which rivals are giving Vodafone a run for its money?
iiNet's prices are comparable to Vodafone's. Its NBN 50 and NBN 100 plans come with free Fetch entertainment for 24 months.
For a cheaper option:
Tangerine has some of the cheapest plans on Finder and offers 6-month sign-up discounts to sweeten the deal.
Exetel has topped the ACCC broadband performance report multiple times in 2022. Its plans are also cheaper than Vodafone's, with 6-month sign-up discounts.
Ready to sign up to Vodafone?
Unfortunately, Vodafone internet plans aren't currently available on Finder. To sign up, visit its website www.vodafone.com.au or continue comparing internet plans on Finder to find one better suited for you.
What if I'm moving house?
This is only really relevant for NBN and home wireless plans. You can select a date during the sign-up process for when you'd like your new Vodafone NBN plan to be activated. Keep in mind that it could take up to 5 business days to get connected. Those using home wireless will need to check if their new address is covered on their current plan.
Make sure to give your current provider a heads-up in case there's a notice period to account for. You don't want to be stuck paying for 2 internet services.
If you're still feeling unsure about the process, check out our guide on how to switch broadband providers .
Why you can trust Finder's broadband experts
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Saakshi Gupta is a writer for Finder. She has written for startups and other organisations. Her work has been published on Time Out Melbourne. Saakshi has a Master’s Degree in Media Communication from the University of Melbourne.
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have we got a good reception at 84 XXXXX rd XXXXX 5330
Depending on what device you’re using and whether you’re making calls and text or are after data, generally your address has good coverage and supports 3G and 3G+.
To test your device and its reception, you can check your Vodafone coverage here: http://www.vodafone.com.au/aboutvodafone/network/checker
Hope that helps,
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Best business NBN plans in Australia
Your one-stop spot for a breakdown of the best business NBN plans in terms of speed, price, features and support.
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So you’re in the market for a business internet plan. This effectively means you’re after a business NBN plan because, outside of one surviving Telstra business internet ADSL2+ plan, NBN is the dominant form of broadband these days available to most businesses across Australia.
Our database has more than 60 business NBN plans, which means there’s plenty to choose from across eight providers. While competition is tight around pricing and speed, there are business-centric extras and support options that help separate plans and are also well worth considering.
Business NBN providers
In our database, we track dozens of business NBN plans from eight providers. While most of the providers in our comparison engine also offer residential plans, More Telecom exclusively sells business plans. Here’s a look at the eight providers whose plans we track:
- Aussie Broadband
- More Telecom
Business NBN plans
Before we delve into the specifics of the best NBN plans on offer, here’s a look at a daily updating list of the cheapest business NBN plans in our comparison engine.
At the time of writing, TPG business NBN was the only option for an NBN 12 for businesses, which is the TPG NBN 12 M Business Bundle for $69.99 a month. It has typical business-hour speeds of 12Mbps and has a $129.95 upfront fee on month-to-month or a $30 initial fee if you sign up for an 18-month contract.
There are more options when it comes to NBN 25 plans for businesses, with choices from Aussie Broadband, More Telecom, Exetel and Vodafone, all of which boast 25Mbps typical business-hours download speeds. The best plan here depends on your business preferences. If you are okay with a BYO modem and PAYG phone, Aussie Broadband’s Business NBN 25/10 Unlimited plan has the best monthly price ($10 extra a month also includes unlimited calls to Australian numbers, including mobiles). If you want a modem, the Vodafone Essential NBN Business Plan comes with the Vodafone Wi-Fi Hub Modem.
You can see the NBN business plans for NBN 25 below in order of price.
As is the case with NBN 50 for residential users, NBN Standard is the dominant form of business internet plans with the most choices. iiNet business NBN is technically the cheapest here, but that’s for a plan that only has 300GB of monthly data. The more competitively priced NBN 50 business plans with unlimited data start around $80, which is where an Optus business NBN plan is our top pick. The Optus Internet Everyday – NBN plan boasts 50Mbps typical business-hours download speeds, PAYG landline calls (for unlimited calls to Australian numbers) and the Optus Ultra WiFi Modem.
For comparison, below is a daily updating list of NBN 50 business plans with unlimited data.
NBN 100 plans are the fastest ones most businesses can access in Australia, and it’s also a popular speed tier with the providers in our database. Again, it’s an Optus NBN business plan that comes out on top. The Optus Internet Everyday Fast – NBN plan is a good choice if you want a mix of speed and monthly cost, but the costlier Aussie Broadband Business NBN 100/40 Unlimited plan is our pick because of the 40Mbps of max upload speed (compared to 20Mbps from most others).
If you’d like to compare this plan with others, check out the daily updating list below of business NBN plans with unlimited data.
For businesses connected to the NBN via Fibre-to-the-Premises or Hybrid Fibre Coaxial technologies, there are two more speed tiers available to choose from, albeit with not as much competition. More Telecom has the cheapest plan with its XXXL Speedboost offering ($119.90 per month), although the 205Mbps typical business-hours download speeds aren’t as impressive as the 248Mbps on offer from Exetel and Aussie Broadband.
Consider the Exetel Superfast Business NBN 250 if you want to balance download speed with monthly price ($135 monthly fee). Alternatively, Aussie Broadband’s Business NBN 250/100 Unlimited boasts upload speeds up to 100Mbps for $179 per month. If that’s not fast enough, you can also consider the Aussie Broadband Business NBN 500/200 Unlimited plan, which is a custom speed tier for $319 a month.
You can see these NBN-for-business plans below, sorted by price.
Finally, there are a couple of NBN 1000 plans tailored for businesses, which have big differences in price and speed potential. If you want the cheaper option, consider the Exetel Ultrafast Business NBN plan, which costs $150 a month for 350Mbps typical business-hours download speeds. Alternatively, $429 a month gets you the Aussie Broadband Business NBN 1000/400 Unlimited plan, which boasts 600Mbps typical business-hours download speeds (and, yes, upload speeds that can reach up to 400Mbps).
You can see these plans below.
Business NBN extras to consider
Among business NBN plans in our database, there are some common extras that are worth factoring in when weighing up which plan to choose. Month-to-month plans may be the standard, but some attract an upfront fee, so keep an eye out for that.
If you are interested in signing up for a contract, a lot of those come with some form of NBN modem-router . That said, you can still stick month-to-month with either Vodafone, Optus or a Telstra NBN business plan to receive an NBN modem-router for no additional cost. The only disclaimer is you have to stick around for a period of time to not pay a device fee if you switch providers.
Below is a list of business NBN plans that include an NBN modem-router.
The other common inclusion is a PAYG phone line, which certain providers lets you upgrade to include national (including mobile in some cases) or international calls. Below is a list of popular combined landline phone and internet plans (for small businesses) that include calls to Australian landlines.
And here’s a closer look at popular business NBN plans that include a phone plan with calls to Australian numbers, including mobiles.
There are two other core business extras to consider, which may either be included or cost extra per month, depending on the provider: a static IP address and priority support. A static IP address is useful for businesses that want to use a virtual private network (VPN) , host servers, use remote access configurations or take advantage of more reliable communication than a dynamic IP address. These are the business NBN providers in our database that include a static IP address at no extra cost:
Business NBN support considerations
Priority business support means dedicated support channels to help you troubleshoot issues faster. The following business NBN providers from our comparison engine include priority support with their plans:
- Telstra (extra-cost concierge support also available)
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Disclaimer: The information featured in this article is based on our best estimates of pricing, package details, contract stipulations, and service available at the time of writing. This is not a guarantee. All information is subject to change. Pricing will vary based on various factors, including, but not limited to, the customer’s location, package chosen, added features and equipment, the purchaser’s credit score, etc. For the most accurate information, please ask your customer service representative. Clarify all fees and contract details before signing a contract or finalizing your purchase. Each individual's unique needs should be considered when deciding on chosen products.
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Vodafone NBN Plans Review
Out of all the big name telcos, Vodafone was late to the party when it came to fixed line internet plans, having only launched plans in late 2017. Vodafone now competes alongside its mobile carrier competitors Telstra and Optus . Since the launch of its fixed-line internet plans, Vodafone also worked towards a merger with Australia’s second largest NBN provider, TPG, which became a reality in 2020 . Now Vodafone is well and truly a name in the world of NBN plans. Read below for a rundown of what Vodafone NBN has to offer and what it will cost you.
Vodafone NBN Plans
Vodafone deals exclusively in NBN plans, shying away from ADSL completely. All of its NBN plans come with unlimited data , and five speed tiers are available, as listed below.
What does Vodafone NBN offer?
Vodafone nbn network & coverage.
Vodafone previously only offered NBN plans in a select few locations – Sydney, Melbourne, Geelong and some of the NSW coast. Now its reach is much more extended.
- Vodafone NBN is available in Sydney, Canberra, Melbourne, Perth, Brisbane, Geelong, Newcastle, Tasmania, Adelaide and Wollongong, with constant rollout across the rest of the country.
Vodafone has an NBN address checker on its website to see if it’s available in your area. The coverage in these capital cities and major regional hubs means that much of the Australian population is already covered, but it pays to check availability.
Vodafone NBN Features & Bonuses
Vodafone is a little different to the usual NBN providers, with a unique approach to contracts, modems and setup fees, as well as entertainment and call packs.
- There are no contracts, but the $180 upfront modem is reduced to $0 over 24 months. This is through a $7.50 rebate on your bill every month that you stay connected. Cancel your plan before 24 months is up, and you’ll need to pay out the modem cost.
- The Vodafone modem also boasts 4G backup and instant connectivity, meaning you can get connected straight away or use Vodafone’s mobile data coverage if the NBN drops out.
- There are no call packs but Vodafone mobile customers can use a ‘mobile landline’ system.
Vodafone also backs its plans with a ’30 Day Network Satisfaction Guarantee’ , meaning if you don’t ‘love’ the network within the first 30 days of signing up, or within 30 days of NBN activation, you can cancel and not attract any extra fees. You do have to return the modem to a Vodafone store within 10 days, however.
You’re also able to change your plan once per bill cycle and you will be refunded any outstanding fees on a pro-rata basis, with the new monthly fee applied immediately. Vodafone is really upping the ante in terms of tying in both mobile and NBN plans, and makes it enticing for new customers to have both their services taken care of by Vodafone.
Customers can also save $15 per month on plan fees when they bundle their Vodafone NBN service with an eligible mobile phone plan. To qualify, you’ll need to have both a Vodafone NBN plan and a Vodafone mobile plan under a single account and bill.
Vodafone Standard NBN
Vodafone standard plus nbn, vodafone premium nbn, vodafone unlimited superfast (nbn 250) and ultrafast (nbn 1000) plans.
Vodafone is also one of the few providers in the country that offers NBN 250 and NBN 1000, speed tiers that are reserved for FTTP and some HFC homes, as these connection types can achieve faster speeds. These plans don’t come cheap, although if you do a lot of downloads, these plans are definitely worth considering. Vodafone phone customers will qualify for an ongoing $15 per month discount on both these plans.
Vodafone Superfast & Ultrafast NBN Plans
The following table shows a selection of published Vodafone NBN 250 and NBN 1000 plans on Canstar Blue’s database, listed in order of their standard monthly cost, from the lowest to highest. Use our comparison tool to see plans from a range of other providers. This is a selection of products with links to a referral partner.
Vodafone 5G Home Internet
In addition to NBN, Vodafone also offers mobile broadband and – where available – 5G home wireless broadband. Customers can select from two plans, one with a maximum speed of 5oMbps, and a more expensive option with maximum of 100Mbps speeds.
Each plan includes unlimited data and no contracts, and existing Vodafone customers will be eligible for a $5 per month discount. 5G plans also feature an included modem, which is free when you stay connected for 36 months.
Vodafone 5G Home Internet Plans
The following table shows a selection of published Vodafone 5G home broadband plans on Canstar Blue’s database, listed in order of cost, from the lowest to highest and then by data allowance, largest to smallest.
Compare Vodafone Phone Plans
How does Vodafone NBN compare to other providers?
Vodafone, as one of the three major mobile carriers in Australia – next to Optus and Telstra – competes reasonably well in the NBN space, but is faced with a tough challenge with a whole range of providers all offering cut-price plans and no-frills options. Though, with a recent rejig, Vodafone has shaped up to be one of the more competitive providers, with a whole lot more on offer than just a cheap price. Similar providers include:
- Mate Communicate
- Barefoot Telecom
Overall there’s over 100 different NBN providers out there, and it’d be virtually impossible to compare them all. What’s important to compare is the price, data included, the speeds on offer, contract length, the cost of the modem and any other bits and bobs – such as entertainment or call packs – you desire in an NBN plan.
Is a Vodafone NBN plan worth the money?
Vodafone is the last of the ‘Big 3’ telcos to come to the NBN plan world, with Telstra and Optus offering plans for quite a while. As far as price goes, Vodafone is often cheaper than these two, with some of the cheapest plans in the market in general.
The fact that Vodafone offers unlimited data across all of its plans is notable, as is its month-to-month contracts with the monthly rebates for the modem. Perhaps Vodafone’s biggest selling point is the 4G mobile backup in case the NBN goes awry, alongside the option to save $15 monthly on your NBN plan if you add an eligible Vodafone phone service.
Vodafone has done well to stay ahead of market trends – i.e. prices lowering. For a big telco to offer such competitive plans is admirable. Offering 4G backup and other perks is a good start and may entice a few customers over, but at the end of the day, Vodafone’s prices may more than speak for themselves.
About the author of this page
This page was written and is regularly updated by Canstar Blue’s Telco Editor, Tara Donnelly. Having spent over seven years writing for and editing telco comparison websites, she’s an expert in all things phone & internet, including NBN plans, wireless technology, the latest mobile devices and how to find the best deal for your family. She loves to highlight the next best deals, while also flagging the things you need to be aware of.
Compare NBN Providers
What do customers think about Vodafone NBN plans?
In 2020, Australians gave Vodafone 4 out of 5 stars for Overall Customer Satisfaction in NBN plans.
You probably know Vodafone well in the mobile communications space, but with the launch of its NBN products, this retailer has also emerged in the internet service (NBN) market. We’ve broken down what you might like to know about Vodafone’s internet history:
The Vodafone brand has been around a while, launching initially in the UK in 1982. After a merger between Hutchinson Telecommunications Australia and Vodafone, Vodafone Australia was founded in 2009. The telco has its headquarters in North Sydney, and is owned by both CK Hutchinson Holdings and Vodafone. In 2017, Vodafone launched a range of internet plans through the NBN.
Although Vodafone is best known for its mobile offerings, it has a whole range of services, including:
- Phone plans
- Prepaid phone plans
- Mobile broadband
- Phone and internet bundles
- Business products
More Vodafone Services
Vodafone: recent key dates.
2009 | 3/Hutchinson group merge with Vodafone, offering products as Vodafone.
2017 | Vodafone rolls our a range of broadband plans and bundles through the NBN.
2018 | Netflix and Vodafone partner to bring Vodafone NBN customers a 12-month subscription to the service.
2019 | The ACCC blocks a proposal for a merger between Vodafone Hutchinson Australia and telco giant TPG.
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**Max. Data/Billing Period
The amount of data the provider has advertised for the billing period of their plan.
Billing periods usually range from 28 to 31 days, but can vary - contact the provider for the billing period costs and inclusions.
Actual product inclusions can be found on the provider’s website.
^^Advertised Cost/Billing Period
The advertised cost the provider has advertised for the billing period of the plan.
- The search results do not include all providers or products, and may not compare all features relevant to you.
- Advertised data (per billing, and monthly cost as shown in the table may not be the same as the amounts per billing period). Contact Provider for the billing period costs and inclusions.
- Some plans may apply additional charges where you exceed usage limits. Check the product provider's plan information.
- Products displayed by our referral partner will be the closest available match to your search inputs. If no reasonable match is available, no results will be displayed.
- Proof of identity may be required
- Some providers may cap the provision of unlimited data at maximum speed. Once this cap is reached the provider will then revert you to a slower speed. See providers website for more details.
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