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After your first 3 months, you will pay the standard price (currently $140/mth) for your Upfront Business Internet Premium plan. Plan prices may change.
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The above credit will be applied per month, for each month you continue with the plan for up to 6 months unless you cancel or change to an ineligible plan. You’ll receive no more than $90 worth of credits each month across all your eligible mobile services.

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You can use the above credit towards Business Website Services, Cyber Security Services, or Telstra Tech Services. To use your credit, you must subscribe to the eligible service before 12 December 2022. You can only use one monthly credit per business services subscription, applied once per mobile service.

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The nbn™ tier figures represent wholesale maximum network speeds during off-peak periods. The nbn™ tier figures and ‘typical busy period speeds’ are not measures of customers’ actual in-premises speeds, which may be slower. Not all customers receive these speeds. In some cases, the nbn™ tier figures and the typical busy period speeds are similar. Find out more about speeds on the nbn network with Telstra

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Your plan and add-ons may change (including price and inclusions). If you don’t like a change, you can change your plan or cancel your plan or add-ons. If you cancel, just pay out your device, accessories and services in full, and you will receive a pro-rata refund for your plan charge for the remainder of your month.

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The Best Small-Business Phone Systems

Data as of 12/6/22. Offers and availability may vary by location and are subject to change.

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Did you know that you don’t have to go through a provider to find the best small-business phone system? Too often, small-business owners get roped into choosing a system based on what a provider offers, or you might be subject to other limitations that don’t put you and your customers first. Business.org looks at small-business telephone systems based on the needs of your unique business—whether it’s a home-based operation, a service-based business, or a startup that relies on remote workers.

We looked at the most important things you need to make your business a success: price, features, service and reliability, ease of use, flexibility, and more. Then we identified what types of phone systems are the best match for different types of businesses. We even made provider recommendations so you can make your choice based on what fits your business best.

Our pick for best overall is definitely the Panasonic 2-Handset Landline Telephone for its smartphone syncing and baby monitor.

Compare the best small-business phone systems

Types of small-business phone systems.

It’s easy to think a phone is a phone is a phone. But in today’s technological communications landscape, it’s likely that even Alexander Graham Bell would be overwhelmed. To help cut through some of the clutter, here’s a breakdown of the most common types of small-business phone systems.

Traditional

This is the one our friend Alexander would be most familiar with. Traditional phone systems use a phone jack (that’s usually in the wall) to connect the phone to a phone service, and the phone sits on your desk ready for action. In small business, traditional phone systems are also called PBX (private branch exchange) phone systems.

PBX phone hardware can come with single or multiple lines and typically use a customary handset. Most also have options to add a headset. And if you get hosted PBX, you’ll have the same flexibility as VoIP. If you want a hosted or virtual PBX phone system, make sure you pick the right hardware. It doesn’t work with an analog phone line, as it needs to connect to the phone provider using an IP (Internet Protocol) network.

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Voice over Internet Protocol (VoIP) phone systems are the most common telephone systems used in business today. VoIP systems share a lot of features with traditional PBX phone systems, but they come in at a lot cheaper prices. VoIP refers to the way calls are made—using a high-speed internet connection instead of a conventional phone line. You can also use a business VoIP system with customary hardware or opt to answer calls using computers, which saves you the cost and hassle of installing phones.

Even though VoIP phone systems can be a good choice for any business, they’re our favorite for smaller businesses because of how flexible they are. With IP phones, it’s easy to add new users and expand features as your business grows. It’s also easy to downsize, if needed. And the overall cost for smaller operations is more affordable with VoIP service.

Compare the best VoIP providers

Data as of 12/06/22. Offers and availability may vary by location and are subject to change. *With annual billing **With contract

Virtual sounds like something from the future, but it’s actually an updated version of traditional PBX systems. A virtual phone system uses cloud technology and works well with mobile phones. That makes it ideal for businesses that need to keep employees connected to customers on the go.

But virtual doesn’t mean “mobile only.” You can have a cloud-based phone system that works with traditional handsets, computers, or mobile phones. Because virtual phone systems are so versatile, it’s important to have a clear picture of what you need—and what you don’t. Small-business owners can get dazzled by the features and flexibility and end up taking on more than they need in a virtual phone system.

For a full-service business phone solution that also provides reliable services for your growing business, RingCentral is a great option.

The best small-business phone systems

We’ve grouped the best phone system solutions for small businesses based on business needs. Our top picks are below.

Best for home-based small business

Running a small business from your home comes with unique challenges. You often end up balancing household and family needs with the demands of your business. But the right phone system can help with the balancing act. These home office phones are packed with features for your business plus extras that make working from home easier. Things like cordless phones, noise reduction, cell phone sync, speakerphones, and conferencing make it easier for you to juggle the demands of a home-based business without missing a call.

Best phone systems for home-based small businesses

Best for small businesses on a budget.

Making your dreams a reality takes a lot of blood, sweat, tears—and money. We know that many small businesses have to watch every penny. But being budget-conscious doesn’t mean you have to skimp on quality or features. We like these small-business phone system solutions because they deliver reliable performance without draining your business bank account or sacrificing a reputable brand name. Both of our top picks come in under $100 per phone.

Best budget phone systems

Best for customer service and sales businesses.

Reputation is everything when you’re running a small business, so you need a phone system that helps you take care of customers quickly, smoothly, and dependably. You may need hands-free operation, multi-line phones, and a digital answering system to keep your customers happy instead of frustrated. We’ve picked the phone systems below because of their multiple features designed to support a customer service or sales environment.

Best phone systems for customer service and sales

Best for expanding your small business.

When your small business is growing, it can be hard to scale equipment and services to meet fluctuating needs. Whether you currently have one employee or ten, being able to move quickly when your business changes is crucial to successful expansion. That’s why the phone systems we recommend for expanding businesses work for both small and medium-sized businesses. Best of all, they can expand with your business. We looked for systems that are adaptable, compatible, and—most of all—affordable.

Best phone systems for growing businesses

Best for small businesses with remote workers.

These days you don’t even need a dedicated office to operate a small business. Many businesses and startups rely on remote workers. This can mean that you bring on the best employees no matter where they live—or that your team is on the go and needs to stay connected during and between client meetings. You may also be dealing with some workers that use desk phones and others that use mobile phones. We’ve found the best communications tools to make collaborating easier no matter how your remote office works.

Best conference phone systems

The takeaway.

You are a business owner, and that means you’re the master of your own destiny. You should also be the master of your phone system. Don’t let a provider dictate (and limit) your small-business phone system options. Find the phone that works for you and then match it with a provider. We’ve put our research and expertise to work for you to save you the headache of sorting through all the options. Use this guide to help navigate the phone system waters—and once you’ve found what you like, we’re here to help you figure out the best business VoIP providers too.

Small Business Phone Systems FAQ

That will depend upon the office environment and the type of work being done. We recommend the Polycom Soundstation2 Expandable Conference Phone for remote offices and the Mitel 5330e IP Phone for those in sales.

In order to install a business phone system, you first need to figure out which system you want to use.

For a company of 10 or fewer employees, you might consider using a KSU-less system. For a medium sized business, a KSU system is best. For a large business of over 75 employees, you will want a PBX system. A VoIP system uses internet connection to make calls both internationally or domestically. Generally, the VoIP provider will give you the equipment at a monthly fee and manage the complicated tech stuff.

Each is installed uniquely but your provider will be able to guide you on that.

How do you choose the right business phone system?

When we choose the right business phone system, we look at what a provider offers and which limitations we might encounter. We also look at price, service and reliability, ease of use and flexibility. Especially if you are a small business, you need flexibility to sort your work base, amount of customers and what features you might need as you grow.

Can Skype For Business replace a business phone system?

Skype For Business could have replaced a business phone system, but it was discontinued in July 2021.

Methodology

To find the best business phone systems, we considered pricing plans, customization, and ease of use. We also looked at customer support and what the customers actually thought about the service.

At Business.org, our research is meant to offer general product and service recommendations. We don't guarantee that our suggestions will work best for each individual or business, so consider your unique needs when choosing products and services.

Invoca, “ Call Intelligence Index ʼ16 .” Accessed December 6, 2022.

happy person using desktop wearing headphones

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Disclaimer: The information featured in this article is based on our best estimates of pricing, package details, contract stipulations, and service available at the time of writing. All information is subject to change. Pricing will vary based on various factors, including, but not limited to, the customer’s location, package chosen, added features and equipment, the purchaser’s credit score, etc. For the most accurate information, please ask your customer service representative. Clarify all fees and contract details before signing a contract or finalizing your purchase.

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Everything you need to know about your landline or home phone

The Universal Service Guarantee (USG) ensures that all Australians can access basic telephone services for the same price, no matter where they live or what technology is involved.

Before the USG, this obligation was called the Universal Service Obligation (USO), and Telstra was responsible for providing standard fixed-line services. Now, other providers (including the nbn® fibre-optic network) can offer these services too. However, Telstra is still required to provide voice services for all Australians.

For more information visit Telstra’s “ Regional Australia ” page

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There are multiple types of landline connections available

Telstra’s standard telephone services use a mix of technologies. These services are supplied on plans specific to Telstra, which are (at minimum) equivalent to plans for the same services in cities. As the nbn™ fibre-optic network rolls out across Australia, it replaces PSTN wires.

Most people know this as the traditional ‘line in the ground’ or ‘twisted pair’ connection. Copper wires are sheathed in plastic and usually dug (‘trenched’) into the ground. A junction box and other network parts are located in a “pit” near your house, providing easy access to technicians for troubleshooting and fixing issues. This pit is then connected to an exchange or node box.

PSTN services don’t require an external power source to work. So, in a power outage, you will still have access to this connection if you have an unpowered handset. The durability and resilience of copper can make it a more reliable choice, particularly during adverse weather conditions or when newer technologies are not yet available. However, when compared to fibre or wireless options, there could be limitations concerning data transfer speeds and advanced features.

Having issues with your Landline phone? Let’s troubleshoot. Take me there

Next Generation Wireless Link (NGWL) currently uses the Telstra Next G® (3G mobile phone) network to give customers access to a voice and broadband internet service. It’s not available to everyone but is offered under specific circumstances as an alternative to regular fixed-line services.

An NGWL connection can be a better option where terrain makes laying cable difficult or too expensive. While NGWL will offer a high-speed connection for internet and voice options, geographical and environmental features can impact signal strength.

Data plans on these services are traditionally limited to 25GB, contract-based, and can be quite costly. Technically, it’s not a landline service, as it uses the mobile phone network to provide these services without a SIM card.

The NGWL service can be supplied in several different formats using various equipment options. Usually, your telephone handset plugs into a connection box, which connects to an external antenna. This antenna then communicates with the nearest 3G tower. Telstra is currently replacing these items with 4G compatible hardware or similar as the towers switch to 4G services.

Although this service won’t technically operate during a power outage, you can extend its functionality using a UPS (Uninterruptible Power Supply battery solution), a power bank, or a generator. When combined with the battery life of the tower units, this setup can provide a few extra hours of connectivity.

It’s important to note that this service does not provide calls with a wide frequency range (3.1kHz bandwidth). Telstra offers a dedicated support line for NGWL consumers – call 1800 MY NGWL (1800 696 495 ). You can find out more about the NGWL on the Telstra website.

HCRC, which stands for High Capacity Radio Concentrator, is a network operated by Telstra.

The HCRC networks were initially deployed in the 1990s as an upgrade to replace older radio equipment. They play a crucial role in delivering telecommunications services, particularly in remote and less accessible areas of the country. As of late 2018, they provide approximately 14,000 individual services to around 6,400 premises in remote areas.

An HCRC connection can offer a reliable, stable connection with a greater bandwidth than a copper line connection, which means better call quality and less disruption. It can also support other services, such as the internet and television, and be more cost-effective through higher use and packaging. HCRC can also support more advanced features such as caller ID, call waiting and voicemail, making it easy to upgrade.

A USO Satellite service typically includes a fixed satellite dish permanently mounted outside your home, which communicates with a connection box inside. You can then connect your telephone handset to this box. This is different to a Satphone service .

Satellite services are critical to Telstra’s communication network, delivering around 1,000 voice services to more remote areas across Australia. Telstra’s USO geostationary satellite platform has been set up so calls can be delivered in a single hop, reducing the typical latency delay found on satellite services as much as possible.

USO Satellite phones can cover a wider geographical area, making them an excellent option for particularly isolated areas. However, this same advantage means latency and bandwidth can be impacted, and weather can obstruct the signal.

What the Telstra 3G shutdown means for you

By June 30, 2024, Telstra is saying goodbye to NGWL (3G) and hello to their new 4G Home Voice. They’ll even upgrade 3G-based services to work with 4G before the 3G network goes dark. Most customers will transition to a 4GFW (4G Home Wireless Voice) solution, which includes a Telstra Smart Modem and a compatible antenna.

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Best Small Business Phone Systems of 2024

Small businesses need reliable phone systems, especially when day-to-day operations rely heavily on this form of communication. We looked into all the features that matter most when it comes to small business phone systems, including Voice over Internet Protocol (VoIP) technology, which all the companies on our list offer. Our top three best small business phone system providers are Intermedia, Nextiva, and Dialpad.

Popular Business Phone Systems

Intermedia »

Nextiva »

Vonage »

RingCentral »

8x8 »

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What Is a Small Business Phone System?

Rating Details

How Much Do Small Business Phone Systems Cost?

Warehouse worker working in a warehouse, talking on a landline phone and making a delivery list.

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If you’re a small business owner, you know that your day is full of juggling tasks and that you just don’t have time to add communication issues to your to-do list. The best small business phone systems make communication reliable and affordable so you can focus on running your business. They also rely on VoIP phone technology, allowing you to use an internet connection for your entire business phone system. VoIP phone systems have no special equipment to buy or staff to manage them. You simply need to download a mobile or desktop app to have a fully-featured phone system at your fingertips.

Many VoIP providers have also advanced business phone systems considerably, allowing you to add unified communications features like video conference, team chat, and voicemail-to-email. We’ve researched and rated the plans, pricing, and features of the best small business phone systems to develop a list you can trust choosing from.

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Best Small Business Phone Systems in Detail

Not every good business phone system is appropriate for a small company. We sorted through our rating of the Best Business Phone Systems of 2024 to find ones that are affordable, flexible, and easy to use with a mobile device for businesses with fewer than 50 employees. Follow the links in the companies' summaries to find our full reviews, and read our advice on how to choose the best plan for your small business.

Straightforward pricing

Most integrations available with basic plan

Some features require separate add-ons

Video conferencing maxes out at 200 participants

Intermedia Unite is a unified communications (UC) phone system with integrated chat, video, file sharing, and contact center capabilities. Its two plans offer a variety of add-on features, such as resource lines and toll-free numbers. Along with unlimited calling to U.S. and Canadian numbers, all subscriptions include an auto-attendant, call recording, cloud storage, team messaging, and video conferencing. Also, all users can schedule video meetings from Slack, Google Workspace (formerly G-Suite), and Microsoft products, like Outlook and Teams.

Advanced features and additional capacity come with Intermedia Unite Pro and Enterprise packages. For example, Unite Pro adds a virtual assistant to your video meetings, which provides AI-driven transcripts and insights. Enterprise users get 200 GB of cloud storage, Microsoft Exchange email, and video conferencing with up to 200 participants.

Dialpad »

App integrations available at entry-level

AI-powered call analysis and transcription

APIs provide additional user management functionality

14-day trial period is short

24/7 support not available with all plans

Dialpad Pro and Enterprise plans support U.S.-based and international offices, offering unlimited calling within your country, the U.S., and Canada. The entry-tier version (Standard) provides a robust feature set with tools typically found on higher-tier VoIP packages yet costs $15 per user per month with annual billing. The advanced capabilities include built-in AI and analytics, such as live speech coaching and automated post-call summaries. All subscriptions have multilevel auto-attendants, file sharing, and unlimited texting.

Dialpad users, regardless of the plan, can host five-hour video meetings with 10 attendees. However, Pro and Enterprise users gain international texting, integrations, and local number support in more than 70 countries.

What Should I Look For in a Small Business Phone System?

Small businesses can face narrower profit margins, especially in their early years of operation, and trimming costs wherever possible can be essential to success. “Cost is a huge factor for [these companies] in their operations," explains Supradeep Dutta , a Rutgers School of Business–Camden assistant professor and an expert in technology and entrepreneurship. "VoIP is one thing to reduce the cost of communications.”

Cloud VoIP phone solutions are an excellent option for mitigating costs associated with traditional phone services. For example, VoIP means that small companies can not only skip traditional office phones but can also explore remote work options for staff that doesn’t rely on a physical office. With the help of the apps associated with these services, employees can use their own mobile phones or computers to make or receive calls, send texts, or hop onto a video conference call – all from a business number.

Aside from the cost, two of the most important factors to look at in a small business phone system are:

Ease-of-Use: The simpler and more intuitive the service and associated apps are, the better. Making a phone call or sending a text should be straightforward, and your VoIP service should never make you feel like you need to hire a switchboard operator just to reach the right person. Look for a service that offers features that will make your life easier. Depending on your business, this can mean generating automatic transcripts, offering custom hold music, ensuring reliable voicemail functionality, or employing spam protection.
Flexibility: For a small business, flexibility is key. The ability for your VoIP service to scale with your business should be clear from the start with easy-to-add lines and transparent pricing. Don’t forget to consider integrations, either. The compatibility of your VoIP service to integrate with a CMS or help desk system is something to note before committing to a provider.

Every small business is unique, and a single feature can’t address every concern. It can be helpful to make a list of the features you need or want most from a phone system, beyond cost. While it might not be at the forefront of your mind, be sure to think about the security needs of your business and if the VoIP provider you’re considering can meet them. And, don’t forget to look into the provider’s customer support.

It’s easy not to think about problems until you have one, but the last thing any business needs is to encounter a technical issue and be unable to reach the right person who can help. Some providers offer 24/7 support and others are more limited. Make sure this availability will work for your operating hours.

Compare the Best Business Phone Systems for Small Business of 2024

How do i choose the best small business phone system.

Buying a business phone service can be an overwhelming process. The choices are vast and you have much to consider, from system types and features to cost and even your customers’ expectations.

The number of providers selling these services has grown as well. “Right now there are over 500 companies selling hosted phone systems in the United States,” says Phillip Sherman, president of Telecom Advisors Group , which helps companies find phone solutions to fit their business needs. “A new one or two pops up just about every day.”

Here are some factors you should consider when making a purchase.

Number of users: How many employees will be using your phone system? Most providers charge a monthly fee per user, so costs can really add up with the more users you have. A provider that charges a flat monthly fee regardless of the number of users might be a better choice if you’re just looking for a basic office phone system.
Video conferencing: Does your company rely heavily on video conferencing with clients or other employees? If so, you’ll want to choose a provider that offers video meetings in its most affordable base plans. Those that offer it in their top-tier plans will drive up your monthly cost per user.
Automated features: If you expect a high volume of calls, you’ll want a provider that offers many automated call management features. These can include auto-attendant, voicemail-to-email or voicemail-to-text, and hold music. To keep your customers from waiting, you may also want to look into plans that include intelligent call routing, forwarding, flip, and transferring.
Remote employees: If you manage many remote employees, you may also need a service with strong team communication tools. These can include an easy-to-use mobile app, team and one-on-one messaging, file sharing, and video conferencing. Just make sure you choose a cloud-based rather than on-premise PBX system that will support these remote features.
Customer service: If your business relies heavily on your phone system, make sure you choose a business with round-the-clock support. The last thing you’ll want to be doing when your phone system is down is submitting a support ticket. Instead, you’ll want to speak to a real person who can help you solve your problem fast.

How Do Small Business Phone Systems Work?

Business phone systems connect your employees to one another as well as to those outside of your business, like clients or customers. This can happen through voice conversation or through other tools like text or instant messaging. While there are different types of business phone services you can utilize, the ultimate goal should be to streamline communications to help your business run more efficiently.

Types of Business Phone Systems

Business phone systems can be broken down into a few different types. Each has its own benefits, but some are better suited to the needs of a small business. Larger companies may still lean toward the traditional private business exchange (PBX) system or IP-enabled PBX, which are dedicated systems to a specific company and generally based on-premise. On the other hand, small businesses most commonly use cloud-based VoIP systems.

Benefits of Cloud-Based VoIP Systems

When it comes to cloud-based VoIP systems, there are many benefits businesses can reap:

Cost savings: A cloud-based telephone service is not a dedicated system. Instead, it's hosted in the cloud and managed by the service provider. This allows the business phone service to be provided at a lower cost on a subscription basis.

Hardware-free: These types of phone systems don’t require hardware and can instead be accessed through mobile and desktop apps.

Dynamic updates: The hardware-free infrastructure allows the business phone provider to keep the service updated at all times and provides your company with access to UCaaS features, such as messaging tools, video conferencing, and third-party integrations.

Simplified implementation: The relative simplicity of implementing a cloud-based VoIP system makes it the ideal option for most small businesses.

Saves resources: VoIP systems give your company access to all the modern-day business phone system features, without the upfront cost of having to build out a dedicated on-premise system or the required staff to maintain it.

Mobility and flexibility: These systems give your employees the flexibility needed to work from anywhere since they can access your business communications network from an app on their cell phone.

To learn more about the ins and outs of VoIP systems, read our guide, What Is VoIP ?

Choosing the Right Business Phone Service for Your Needs

While cloud-based business phone services have many benefits, this type of system may not meet the specific needs of your company. Consider your options and how your business interacts with a phone system to complete your work in order to make a choice that best fits the way your company is run. Think about your business’s size, budget, and the most important features that you require from your business phone service.

Why Do Small Businesses Need a Business Phone System?

All businesses, small and large, benefit from better communication. For small businesses, however, there may be more specific needs that have to be addressed in finding the right phone system, like tighter budgets. That is why researching business phone systems are so imperative for small businesses.

As a small business owner, you will want to find a system that is the best balance of price and the features you need. To learn more, read our guide on How to Buy a Business Phone .

Cloud-based business phone systems work on your existing devices, such as cell phones and computers. No additional hardware is required. Mobile and desktop apps replace traditional analog telephones, and features like virtual faxing happen in the cloud. However, computer users may want a VoIP headset for call privacy and quality reasons.

If you want to use your current analog devices, including fax machines and conference phones, with VoIP, you will need an analog telephone adaptor (ATA). In addition, many small business phone providers support IP phones, which resemble analog desk phones but connect to the internet instead of a landline.

Yes, you can install your business phone system yourself. The best business phone systems for small businesses are commonly cloud-based telephony services. These services are quick and easy to set up because they do not require hardware to be configured on-site.

Cloud-based VoIP phone systems take a do-it-yourself approach. The system is hosted off-site and managed by the business phone system provider. So you don’t need to go through a complicated process to get your phone system up and running. Simply sign up for an account and pick out your phone numbers. Download the provider’s mobile and desktop apps to gain access to the business phone system. You will still want to set up typical features like voicemail and call routing, but once the app is installed, you are all set to make business phone calls.

You may also opt for IP desktop phones. These act as a more traditional business phone option and might be a good choice for small businesses with an office where employees spend most of their time. IP desktop phones are generally easy to set up with plug-and-play options or some minor configuring.

The average small business will generally require up to 10 phone lines. However, this number can be impacted by a wide range of factors, number of employees being foremost among them. If you are the sole proprietor of your business, you may only need a single. If you are a 50-person operation that fields calls daily across multiple locations and departments, you may require significantly more lines.

Some additional factors to think about include:

Number of both internal and external calls that occur in your business
How many employees actually require a line or separate number
How many locations, offices, and departments will require phone services
What your budget can comfortably accommodate
What hardware or equipment will be required to support your operations

Yes, internet-based phone services support employees regardless of where they work. VoIP lets you route or forward calls to employee-owned and company-owned devices. Your teams can answer and transfer calls, even if your physical office is closed. Home users typically have access to the same features provided for in-house staff, including virtual faxing, unlimited calling, and voicemail.

Moreover, many small business phone systems offer collaboration tools, allowing remote and on-site teams to interact in real-time through video and group messaging. These features may include file sharing, whiteboards, screen sharing, and breakout rooms.

Small business phone services often have security and privacy certifications that can help protect your company when communicating with clients over the phone. Secure networks, encryption, and modern internet protocols are among the industry standards for business phone providers. Although most VoIP providers encrypt phone calls, cloud-based tools do have vulnerabilities.

The type of information shared over the phone depends on your small business's industry. While some companies in sensitive information fields need to be more cognizant of these risks, all businesses should consider the inherent risk of using an internet-based business phone system. Robust password management policies, security software, and regular software and hardware updates help keep your business phone system secure.

Companies that handle personal health information (PHI) may need additional security measures, including working with a HIPAA-compliant VoIP vendor. These certifications are generally published on the phone provider's website for your reference. Be sure to find a provider that offers the necessary credentials for the regulations in your industry.

Best Business Phone Systems of 2024
Best VoIP Business Phone Systems of 2024
What Is VoIP?
How to Buy a Business Phone System
Nextiva vs. RingCentral Business Phone Systems
MagicJack vs. Ooma Business Phone Systems
Ooma vs. Vonage Business Phone Systems
Ringcentral vs. Zoom Business Phone Systems

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Our 360 Methodology for Evaluating Business Phone Services

U.S. News 360 Reviews takes an unbiased approach to our recommendations. When you use our links to buy products, we may earn a commission but that in no way affects our editorial independence.

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Australia’s Best-Rated Business Mobile Plan Providers

See Our Ratings Methodology .

Most Satisfied Customers | Vodafone

Vodafone is our winner for the 2023 mobile plan provider ratings, with an impressive five-star score across most categories, including customer satisfaction, value for money, client service, billing and plan flexibility, while it scored four stars for network coverage.

How we rate business mobile plan providers

Our ratings compare mobile phone plan providers offering business plans, based on customer satisfaction as rated by Australians.

How many Australians do we survey for our ratings?

Canstar Blue surveyed 580 Australians with a current business mobile plan service for their feedback on mobile plan providers they’ve been signed up to. Respondents had to have a current mobile phone plan for a business and that business pays the bills.

The outcomes reported in these ratings are measured via accredited research panels managed by Qualtrics .

What criteria are used to rate business mobile plan providers?

Survey respondents are asked to rate their satisfaction with their business mobile phone plan provider from zero to 10 , with zero meaning extremely dissatisfied and 10 meaning extremely satisfied. Business mobile plan provider satisfaction is rated on the following criteria:

Overall satisfaction: measures consumer satisfaction with a mobile plan provider as an individual score, NOT the combined total of all criteria.
Value for money: the price paid for the mobile phone plan was reasonable for the service experienced.
Network coverage: the mobile network offered good and reliable coverage.
Client service: the mobile plan provider offered good service and support, and was easy to get in touch with.
Billing: the mobile plan billing was clear and easy to understand and pay.
Plan flexibility: the mobile plan provider offered a reasonable amount of plan flexibility.

How do we determine the winner?

The winning brand is the brand that receives the highest Overall satisfaction rating . All the scores from the Overall satisfaction criteria are then combined and averaged to determine the overall winner.

Overall satisfaction is asked as a specific question and represents an individual measure, not a combined total of all criteria.
The brand with the highest number of five-star ratings within the supporting criteria will become the five-star recipient in overall satisfaction, and therefore win the award. If a clear leading brand still cannot be determined from the supporting criteria, joint winners will be declared.

Which business mobile plan providers do we rate?

To qualify in the ratings results, providers must have received a minimum of 30 responses to be included. Therefore, not all mobile phone plan providers offering business services will be compared in this survey. Providers rated in this survey are listed below in order of best overall satisfaction.

Find more information on our Most Satisfied Customers ratings .

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Best business mobile plan providers

1. vodafone, ratings result.

Vodafone came out on top for the second year in a row, scoring five stars for overall satisfaction. It also scored five stars for value for money, client service, billing and plan flexibility, while it scored four stars for network coverage.

Editor’s notes

Vodafone offers the option of SIM-only plans or plans that can be bundled with a device. All that you need to do is supply your ABN/ACN on sign up, or link it to an existing Vodafone mobile plan account, with additional business plans also able be added.

Telstra took out second place with four stars for overall satisfaction, value for money, client service, billing and plan flexibility, while it scored five stars for network coverage.

Telstra offers a range of SIM-only plans or plans with a phone, with the option to bundle services onto the one plan. Its plans and device selection are essentially the same offerings as what you’ll get if you sign up to a non-business plan. If you bundle a phone with a plan, you’ll choose from a 12, 24 or 36-month device repayment period.

Ratings results

Rounding out our ratings in third is Optus with three stars for overall satisfaction and billing, while it scored four stars in the remaining categories — value for money, network coverage, client service and plan flexibility.

Optus offer a range of options for its business phone plans. While you can pick a similar selection of SIM-only plans and devices to its non-business phone plans, Optus does offer McAfee protection on up to 20 devices on its Business Choice Plus plans. Optus also offers a ‘team plan’ which includes four SIM plans with data to share and flexibility, along with the option to add on additional SIMs for an extra cost per SIM.

Other business phone plan providers

Apart from the above-mentioned providers, there are several other telcos also offering phone plans for businesses, although many of these providers might only offer SIM-only plans and no handsets for bundling. These telcos include:

Aussie Broadband
Southern Phone

Choosing a phone plan provider

Access to a phone and/or phone plan for work can be an essential part of a business. Of those surveyed, 27% provide employees with a mobile phone for work use and 33% upgrade handsets every one to two years.

Despite several providers offering mobile phone services to businesses, 50% of respondents have always been with the same business phone service provider. A big reason for this could be that almost a third of respondents (31%) believe the provider offers good value, while 26% believe their provider offers the best coverage or is the only provider with coverage in the area.

When choosing a provider for your business mobile phone services, there can be a lot to consider. 17% of survey respondents claimed that they don’t find the time to compare other offers and switch providers, so it might seem like a lot to think about on top of operating a business.

However, when you break it down to a few points, comparing business mobile phone plans might be more simple than you think.

Phone with a plan or SIM-only

The first thing to consider is whether you’ll need phones bundled with a phone plan — such as an iPhone or Samsung phone — or if you simply need the phone plan on its own. If you need handsets with a plan, your provider choices will mostly be limited to the big three telcos (Telstra, Optus and Vodafone).

If you just need the SIM cards with a phone plan, then you have a wider range of options to choose from.

Additional extras

Some providers will offer business-related extras such as the ability to bundle multiple services, data sharing across plans, device security software and more. If these extras are important to you, you can then compare providers to see what is available and which telco will offer the best value for you.

How much mobile data you need for your plans is pretty important. Consider what your team will be using their phone plans for — such as working on the go, accessing emails, video conferencing, making calls, etc — will help determine whether you need a plan with lots of data or not. If phones will be used primarily for making and receiving calls and accessing emails, a smaller amount of data, or a data-sharing plan, might work best. Otherwise you’ll need bigger data plans for working on the go and video conferencing.

Mobile coverage

Of course, for some workers, a phone plan can be essential when travelling for work. If your team frequently needs to travel, especially to regional and remote areas, ensuring your choice of provider has good mobile network coverage in that area is essential.

While the Telstra, Optus and Vodafone networks all offer coverage to the majority of the country, it’s worth checking the mobile coverage map before signing up to a provider to ensure that the areas your team will be working from are covered by the mobile network.

About our telco experts

Emma bradstock: senior telco specialist.

Emma Bradstock has been an authority on consumer phone, internet, technology and streaming markets in Australia for the last 4 years, with a dedication to providing Aussies with all the information they need to make better purchasing decisions. She holds a Bachelor of Arts in Communications and Media from Macquarie University and has a decade of professional writing experience in print and digital media.

Samantha Howse: Consumer Research Specialist

Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and 2 years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.

Frequently asked questions

About this research.

Canstar Blue surveyed 2,022 Australian small business owners and key decision makers across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers within the survey group whose business currently pays for a mobile phone plan that is used for business purposes– in this case, 580 people.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.

Past ratings

Here are past winners of Canstar Blue’s Most Satisfied Customers – Business Phone Plans Providers ratings:

2022: Vodafone
2021: Optus
2020: Vodafone
2019: Vodafone
2018: Optus
2017: Vodafone
2016: Optus
2015: Optus

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^By clicking on a shop online, compare now, buy online, more details, go to site or check latest prices button, you may leave Canstar Blue and be taken to a referral partner to compare. Canstar Blue may be paid for this referral. You agree that Canstar Blue’s terms and conditions apply to this referral. If you click on a brand that is not a referral partner, you will be taken to a brand page on Canstar Blue.

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Business NBN plans

Whether you’re a sole trader or a small business, we’ve compared business nbn plans from 17 providers in australia to get you sorted..

We update our data regularly, but information can change between updates. Confirm details with the provider you're interested in before making a decision.

Learn how we maintain accuracy on our site.

Read our reviews of other brands

In this guide

How do I compare NBN business plans?

What are the main features of a business internet plan, what is the best nbn speed for your business, nbn 50 - best for sole traders, nbn 100 - best for small business, nbn 250 - best for small businesses with heavy usage, nbn 1000 - best for large teams, business mobile broadband plans, who are the business nbn providers in australia, frequently asked questions.

Why compare internet plans with Finder?

We don't charge extra. Prices shown on Finder are the same as those you get directly from internet providers.

We compare almost every major internet provider in Australia, all in one place.

Our team is dedicated to monitoring internet plan prices and keeping deals updated daily.

There are 2 main things to consider when comparing NBN business plans:

Good to know: To sign up for a business NBN plan, you'll just need a valid Australian Business Number (ABN).

Business internet plan features vary by provider, but in general, you can find the following features:

Normally, you get a new IP address every time you connect to the network, but a static IP stays the same. Most providers include it for free on business internet plans.

Why this matters: Static IPs are vital for hosting a website internally or if you have workers accessing your network remotely (via VPN and so on).

Extra support and priority

Business plans usually include extra support in the form of a 24/7 call line or dedicated account manager.

Why this matters: Support for residential plans can leave you in a call queue for ages. Priority support means your problem can be solved faster so you can get back online and back to business quicker.

Enhanced Service Level Agreement (eSLA)

Providers with eSLAs purchase extra support from NBN Co itself and pass that extra service on to you.

eSLAs specify a time frame and method for problems to be resolved as well as what happens if your service falls short. Residential plans don't have these.

Why this matters: eSLAs help ensure your business will be back up and running quickly after a problem.

You'll have different speed requirements depending on the size of your company and how much you'll be using the internet.

Where a regular Australian can get away with using NBN 50 for personal use, small businesses may prefer to use NBN 100 to ensure they're getting fast enough speeds.

Maximum download speeds : 50Mbps
Maximum upload speeds : 20Mbps
Team size : 1 person

According to the ACCC, the NBN 50 speed tier is the most popular in Australia for personal use. Its download speeds are fast enough to handle video conferencing and with enough upload speed to use cloud storage like Google Drive or Dropbox without too much hassle.

Maximum download speeds : 100Mbps
Maximum upload speeds : 40Mbps
Team size : 3–5 people

The NBN 100 speed tier is typically a great fit for families of 4+ people and that extends to small business users.

However, if your business requires regular video conferencing or uploads a lot of data, pay attention to upload speeds when comparing plans. NBN 100 plans can come with either 20Mbps or 40Mbps upload speeds.

A NBN 100/40 plan may cost you a bit more, but can come in very handy if multiple people are in Zoom meetings at the same time.

Maximum download speeds : 250Mbps
Maximum upload speeds : 25Mbps
Team size : 5–7 people

More people means less bandwidth to share. On a 250Mbps plan, you should be able to download large files simultaneously and have no issues with video conferencing.

The only limiting factor is your connection type. Your business will need to be connected to the NBN via FTTP or HFC , which is not the case in all parts of Australia.

Maximum download speeds : 1000Mbps
Maximum upload speeds : 50Mbps
Team size : 25–30

NBN 1000 is the fastest NBN speed you can get in Australia, but it is also limited to businesses with either an FTTP or some HFC connections.

On an NBN 1000 plan, large teams of up to 30 people should be able to collaborate, download and upload files without any problems.

Keep in mind:

Some providers like Aussie Broadband offer plans with customised speeds that sit outside of the regular speed tiers. For example, Aussie's Pro NBN plan has maximum download speeds of 500Mbps and maximum upload speeds of 200Mbps.
If your company has more than 30 employees, it may be best to contact your provider about an NBN enterprise plan.

A business mobile broadband plan could be the right fit for sole traders, remote workers or anyone who needs to be able to access the internet on the go in different settings.

The following are some of the benefits of a business mobile broadband plan compared to an NBN plan:

5G access. 5G may be able to provide speeds faster than what you can get via NBN.
Portability. Because it's not a fixed connection, you could run your business from the beach, cafe or remote site. Plus a variety of modems will fit in your pocket or work bag.
Data sharing. Compared to a residential mobile broadband plan, some providers offer data sharing for businesses. This means you can share your data with other members of the team.

But there are also a few cons:

Limited 5G network. 5G is still being rolled out and isn't as widely available as 4G. It works best in major cities.
Less data. Some mobile broadband plans come with less data than an NBN plan and for a higher price.
Device repayments. While not overly expensive month-to-month, the device repayment for a mobile broadband modem can be an additional cost to pay over a 12-, 24- or 36-month repayment period.

View business mobile broadband plans

Compare Clear

We compare business internet plans from 17 providers. Here are some examples of what some of the most popular providers have to offer.

Telstra business NBN plans

Like its residential plans, Telstra's business NBN plans come at a premium. It offers NBN 50 and NBN 100 plans. You get the following:

4G mobile broadband backup. If the NBN goes down, your Telstra Smart Modem will automatically switch over to the Telstra 4G network to keep you connected. Unlike a regular Telstra home internet plan , you'll get full 4G speeds instead of being capped at 25/5Mbps.
Dedicated NBN connection manager. When you sign up with Telstra, you'll have a connection manager to work with for a pre-connection assessment, updates on your order and a post-connection check-in.
Included calls. You get unlimited calls to standard landlines and mobiles in Australia.
24/7 NBN Business tech support. It's what it says on the tin - Telstra has tech support available at all hours of the day for its business plans, as well as assistance in the My Telstra app.

Without any promotional discounts, Telstra business NBN plans come out to be about $25-$30 more expensive than the average business plan on Finder.

View Telstra business NBN plans

TPG NBN business plans

TPG sells business NBN bundles to small companies. It offers speeds of NBN 12, 50 and 100Mbps, all of which come with a static IP. You also get the following:

Choice of 500GB or unlimited data plan. If you don't need unlimited data, you can save $10 a month by opting for the 500GB option on the NBN 50 or NBN 100 plans.
Phone line with unlimited standard national calls. Available on NBN 50 and 100 speed tiers. You can pay $10 more on the unlimited data plan for unlimited national calls to mobiles.
Choice of contract term. If you choose to sign on for an 18-month contract, you won't need to pay the $99.95 set-up fee. Otherwise, pay the fee and you'll be on a no-lock-in contract.
Dedicated business support. TPG has a dedicated support team for small office and business customers to better support you with your business-related enquiries.

In terms of price, TPG's unlimited data business NBN plans are slightly above the average, being around $3-$5 a month more expensive. If you opt for limited data, those plans come in $5 - $8 cheaper than the average business plan in our database.

View TPG NBN business plans

Optus NBN business plans

Optus NBN plans for business are in line with the average cost of business NBN plans on Finder.

You won't get a static IP by default, but you may be able to add one for $10 a month. Static IPs are not available to customers who use the Optus Cable Broadband network.

Its other business-focused features include the following:

Ultra Wi-Fi modem. Free when you stay connected for 36 months.
24/7 online support. As an Optus customer, you can get support 24/7 using the online chat feature with business customers getting priority.

View Optus NBN plans for business

iiNet NBN business plans

iiNet has 2 options for business internet plans: NBN 50 and NBN 100. Depending on whether you want unlimited data or not, its plans could be considered affordable. Its NBN 50 unlimited data plan is around $6 cheaper than the average business plan on Finder, while the NBN 100 plan is in line with the average.

Priority support. Business plans come with a priority support number that they can call at any time to get help with their issues and concerns.
Call inclusions. You get a phone line with pay-as-you-go calls by default, unlimited calls to Australian numbers for $10 extra monthly or unlimited calls to landlines in 20 countries for a further $10 a month.

View iiNet NBN business plans

Aussie Broadband business internet plans

Aussie Broadband's award-winning customer support team could be just who you want to manage your business's internet affairs.

Higher speed options. Business customers can access Aussie Broadband's special NBN 500 plans or even NBN 1000.
Priority service. Support tickets get priority handling by Aussie Broadband's business support team.
Bronze. Best effort uptime, 12-hour response time eSLA and 24/7 Australian support.
Silver. 99% uptime guarantee, 8-hour response time eSLA and 24/7 Australian support.
Gold. 99.95% uptime guarantee, 4-hour response time eSLA and 24/7 Australian support.

In terms of the base plan prices, its NBN 25 and 50 plans are cheaper than the average on Finder, while its NBN 100 plan is in line with the average. Its NBN 250 plan is $50 more expensive than the average business plan on Finder, but you do get a higher upload speed than most NBN 250 plans. It is one of only 2 providers to offer a 500Mbps typical business hours speed, which might help if you require more speed than NBN 250, but don't need NBN 1000, especially as that latter plan is just over $200 a month more expensive than the average. Keep in mind though Aussie Broadband's NBN 1000 business plan offers the highest average upload speed of all providers (around 8 times faster), so this is something to consider if very fast upload speeds are required for your business.

View Aussie Broadband business plans

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Can I get a business internet plan for my home?

Yes, if you have your own business and you work from home, you can sign up for a business NBN plan. You'll just need to provide your ABN.

Are NBN business plans faster than residential plans?

Technically, no. NBN business plans offer the same speed and performance as residential NBN plans. On a network level, everything is the same – NBN Co doesn't distinguish between the two.

However, typical download speeds could be faster on business internet plans than on residential plans but this varies by provider.

The main difference is that retailers offer business NBN customers extra features like a static IP and priority service and service guarantees they don't offer to residential customers.

What is the difference between a business NBN plan and a business NBN enterprise Ethernet plan?

An NBN enterprise Ethernet plan is designed for larger businesses or those that require up to 1000Mbps upload and download speeds. A business NBN plan, on the other hand, is much more like a residential NBN plan in terms of speed tiers and performance, but with extra features and support.

How fast is business NBN fibre?

It depends on what speed business NBN plan you choose as to how fast it is, but you can achieve up to 1000Mbps download speeds.

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Mark Neilsen

Mark Neilsen is a writer at Finder, specialising in streaming, broadband and mobile. He looks for deals on all those services and keeps you abreast of any changes to see what's worth it for you. He has over 20 years' experience in print and digital media and while at Finder, Mark’s expertise has been featured in Yahoo Finance, The New Daily, Ad News, Tech Guide and news.com.au. In his time at Finder he has done over 300 articles on streaming, mobile and broadband. In his time away from Finder he is trying to get through the watchlists of the 11 streaming services he is currently subscribed to.

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we run a small business from home, we already have the NBN box & everything but I want to know who is the best for Value & we want to keep our home number & fax number (for the business) but we also want our mobiles & Ipad & my kids phones (limited for the kids) all on the same plan. does anyone do that?

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Telstra mobile plans review

How does australia's biggest telco fare against the competition.

Tom's Guide Verdict

As Australia's largest provider, it should come as no surprise that Telstra's mobile coverage is unmatched. Apart from boasting the country's largest 5G network, Telstra also offers great options for those after huge amounts of data. That said, Telstra is easily the priciest major telco in Australia, and its entry-level plans aren't great value.

Most reliable network

Widest coverage

Plenty of options

Comparatively expensive

Weak value on cheaper plans

Why you can trust Tom's Guide Our writers and editors spend hours analyzing and reviewing products, services, and apps to help find what's best for you. Find out more about how we test, analyze, and rate.

As Australia's leading telecommunications provider, Telstra undoubtedly offers the most reliable mobile network in the country, not to mention the widest coverage, with its 5G network now reaching 85% of Aussies.

Telstra also provides a number of wide-ranging mobile plan options, from options which include a handset, to pre-paid and post-paid SIM-only choices for those who already have a device.

And while off-shore customer service has long been a thorn in the side of the average Telstra customer, we were pleased to discover that this has improved over the last couple of years — as of mid-2022, Telstra's support team now mostly consists of remote workers within Australia , making it easier for Aussies to communicate their issues over the phone.

That said, Telstra's premium service comes at a significant cost, with plans that are generally more expensive than the competition — particularly at the entry level.

For the price, you do get the most consistent download speeds of any 5G mobile network in Australia (although Optus has taken OpenSignal's 5G Download Speed award for the last 4 years straight), along with huge amounts of data on the higher-priced plans.

It's also worth noting that while an internal error saw Telstra accidentally leak the personal data of some customers in the past , the company has never been the victim of a cyberattack — a claim that its biggest rival, Optus, cannot make after suffering a massive data breach in 2022.

Telstra mobile plans and pricing

Telstra SIM Only plans significantly more expensive than competitors
No lock-in contracts for Telstra Upfront plans

When it comes to pricing, there's no denying that Telstra's plans are among the most expensive you can sign up for in Australia. Of course, value for money is subjective, and some may consider Telstra's high prices worth paying for the best coverage in Australia.

Telstra offers its own take on SIM-only plans, dubbed 'Upfront' plans, which are named as such because they are charged ahead of time as opposed to after the fact. Thankfully, there are no lock-in contracts for any of the Upfront plans, and users can switch to another Telstra plan once a month if they find their needs have changed.

Telstra's Upfront plans start at AU$62 p/m for its Basic plan, which offers 50GB of monthly data with download speeds capped at 250Mbps. Next, Telstra's Essential plan grants users 180GB of monthly data at uncapped speeds for AU$72 p/m.

Call us crazy, but we'd argue that there's an unreasonable gulf between the Basic and Essential plan in terms of value — the fact that only 10 bucks separates plans with 50GB of data at capped speeds and 180GB of data at uncapped speeds is honestly mind-boggling.

Rounding things out, Telstra's third and final Upfront plan offers 300GB of monthly data at uncapped speeds for AU$95 p/m. Included with each Upfront plan are unlimited calls and texts to standard Australian numbers, 30 minutes of calls to standard international numbers and unlimited texts to standard international numbers.

For the sake of comparison, Telstra's nearest competitor, Optus, offers significantly better value with its SIM-only plans — its AU$59 p/m Medium Optus Choice Plus Plan is already AU$3 cheaper than Telstra's entry-level Basic offering, only with twice the monthly data (100GB) and with uncapped 5G download speeds.

Alternatively, Telstra also offers a range of pre-paid SIM starter kits for new customers, starting from AU$12 for 3GB of data and a 7-day expiry.

We can't see any Australian residents choosing this option, so we'll skip ahead to the AU$35 starter kit, which has a 28-day expiry period and offers 35GB of monthly data for the first 3 months. After this, the limit drops down to 15GB.

Next, you have a AU$45 starter kit which provides 50GB of monthly data for the first 3 months, after which it drops to 25GB. From here on, Telstra's SIM starter kits are for 6 and 12-month expiry periods.

Please note, while all of Telstra's pre-paid SIM starter kits offer access to the telco's 4G and 5G networks, download speeds are capped to 150Mbps.

Telstra mobile plans: price and data comparison

Telstra mobile coverage.

Telstra has the widest reach of the three major telcos
Optus still holds award for fastest 5G download speeds

As we mentioned earlier, Telstra has the largest reach in Australia when it comes to coverage, with its 5G network now reaching around 87% of Australians as of February 2024 .

That's an impressive number, and we have to assume it's still a substantial lead over Optus and Vodafone — both of which haven't yet divulged percentage figures for their Aussie 5G coverage.

But while Telstra's 5G network has the best coverage, it can't claim to be the fastest in Australia — that honour goes to Optus, which has won OpenSignal's 5G Download Speed award for the last four years in a row.

Of course, those speeds were achieved under very specific circumstances and don't necessarily reflect real-world usage for most Aussies. In fact, OpenSignal still acknowledges Telstra as the "outright winner" when it comes to 5G reach and overall reliability.

When it comes to the reach of its older 3G and 4G networks, Telstra again takes the crown for widest coverage, claiming to reach 99.6% of the Australian population. Optus isn't far behind however, and states its 3G and 4G networks cover 98.5% of the population. Things get a bit fuzzier when it comes to Vodafone. The latter claims its networks reach 96% of the 'metropolitan' population, which is quite different from Telstra and Optus's statements, which imply the Australian population as a whole.

Telstra mobile plans: Extras, perks and offers

Telstra Plus members earn points to spend in Telstra Rewards store
Telstra Personal customers get bonus streaming offers

All Telstra customers have the option of signing up to Telstra Plus — a rewards program that's free to join if you have a Telstra ID account and are paying for an eligible Telstra mobile or internet service.

Telstra Plus membership comes in four tiers depending on your annual spend with the telco. The entry-level tier is Member, which gets benefits like discounted tickets to movies, concerts and sporting events. Next is Silver, which gets the same, along with extra customer service attention in the My Telstra app, and 25% off points used to buy content on Telstra TV. Gold goes one step further, adding VIP customer service in the My Telstra app and Gold early access to concert pre-sales. Finally, there is the Business tier, which is reserved for businesses and offers similar value to the Member tier.

Every dollar spent on one of Telstra's eligible services also gets you Telstra Points, which can be spent in the Telstra Rewards Store. These points can be used to redeem anything from a USB charging cable, to a new iPhone. Of course, you'll need to spend upwards of 500,000 points to get your hands on the latter.

Additionally, Telstra Personal customers (excluding pre-paid) also get a range of entertainment offers, including 4 months of Spotify Premium, 2 months of Binge, 3 months of Flash, 14-days of Kayo and a month of Foxtel Now — so long as you sign up via Telstra.

Telstra mobile plans: customer service and community reviews

Support team now almost entirely based within Australia
Mostly negative online reviews from customers

As we mentioned earlier, Telstra's customer service received a massive upgrade in quality starting around mid-2022, with the telco drastically reducing its use of off-shore call centres in favour of a new local support team.

When Telstra customers phone customer service now, they'll more than likely end up speaking to a support agent based locally in Australia, rather than someone overseas — a move which should minimise communication barriers.

Alternatively, customers who'd rather solve their account or service-related issues in person also have the option of visiting a Telstra retail store for face-to-face support. Telstra's retail network consists of around 270 stores across Australia, including independent licensees (in 2021, Telstra announced it would be shaking up its retail store network, with major changes expected by 2025).

Of course, not all Telstra customers are happy — the telco has received overwhelmingly negative online reviews from customers on sites like Product Review and Trustpilot , earning a score of 1.4 stars out of 5 on the former, and 1.3 stars out of 5 on the latter.

Before you get your pitchfork out, it's worth noting that Optus and Vodafone have both received similar scores on the same sites. All those ratings are likely skewed by the fact that many customers only bother reviewing a service when they've had a bad experience, resulting in a score that's biased towards the negative, and doesn't necessarily reflect the opinion of most customers.

Furthermore, the consumer advocacy group Choice awarded Telstra as the Best SIM + handset phone plan provider in Australia last year.

Telstra mobile plans: Bottom line

Is a Telstra mobile plan worth your money? There's no denying that Telstra offers the most premium service of the three major telcos in Australia, boasting not only the largest 5G network, but also the most reliable and wide-reaching coverage. It also provides a sense of safety and dependability when it comes to your private data, as Telstra's cybersecurity has never been breached.

On top of this, Telstra has recently taken steps to radically improve its customer service, which has to be commended. Telstra Plus customers also get access to some nice benefits, including event discounts and points which can be redeemed on a variety of goodies.

But does the quality of its service justify its high pricing? All of Telstra's Upfront plans are far more expensive than equivalent offerings from other telcos, offering less monthly data for more money in every instance — particularly at the entry level. It's also worth noting that not everyone will care about the perks and extras that come with a Telstra Plus membership.

If you value reliability above all else, a Telstra mobile plan is likely your best option. However, if you're after value for money, you'll be better off choosing a plan from a Telstra network reseller , or alternatively opting for an Optus mobile plan .

Best Australian phone plans with international roaming

Stephen Lambrechts is the Managing Editor of Tom's Guide AU and has written professionally across the categories of tech, film, television and gaming for the last 15 years. Before Tom's Guide, he spent several years as a Senior Journalist at TechRadar, had a brief stint as Editor in Chief at Official Xbox Magazine Australia, and has written for such publications as APC, TechLife Australia, T3, FilmInk, AskMen, Daily Telegraph and IGN. He's an expert when it comes to smartphones, TVs, gaming and streaming. In his spare time, he enjoys watching obscure horror movies on physical media, keeping an eye on the latest retro sneaker releases and listening to vinyl. Occasionally, he also indulges in other non-hipster stuff, like hiking.

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Home » Mobile

Telstra business mobile plans review

For those businesses that don’t mind paying a bit extra, Telstra business mobile plans.

We may earn money when you click our links.

Telstra has a reputation for being a premium telco whose plans are, likewise, offered at a premium price. These days, there’s not much difference between a personal SIM Only plan from Telstra and a business mobile plan: prices and data inclusions are the same.

While Telstra business mobile plans aren’t the cheapest in our comparison engine, they do offer a decent amount of data, ranging from comfortably above average to plenty of gigabytes at 5G speeds. The lack of excess data charges is a nice touch, and no contracts makes it easier to shift around. Still, it’s a shame that Telstra business plans are paid upfront nowadays rather than after the fact.

Telstra business mobile plans value for money

Telstra’s value comes from tapping into Australia’s largest mobile network as well as some of the features outlined in the next section. In terms of dollar-to-data value, Telstra plans don’t fare particularly well. Check out the cheapest Telstra business mobile plan below, which has a decent amount of monthly data (40GB) but only gives you access to the Telstra 4G network.

Telstra’s cheapest SIM Only plan is towards the bottom of our database in terms of value, with alternatives from the Vodafone and Optus networks that are cheaper with more data, some of which also offer 5G. There are even Telstra MVNOs with better value. For comparison, below is a daily updating list of popular SIM Only plans from our comparison engine that have at least 40GB of data.

Telstra’s next business mobile plan comes with double the data and access to the Telstra 5G network (as do the other Telstra plans below) but doesn’t cost anywhere near close to double the price.

While 80GB is a decent chunk of data to work with there are, again, SIM Only plans on the Optus, Vodafone and Telstra MVNO network that offer better value at this price point. Below is a daily updating list of popular SIM Only plans from our comparison engine with at least 80GB of monthly data to play with.

If you need any more data, you can have a look at Telstra’s next most expensive SIM Only plan, which has 120GB of data.

At the time of writing, the same monthly price with Vodafone nets you an unlimited-data SIM Only plan, which includes 5G access . There are also Optus and Telstra MVNO network contenders with better value. For comparison, below is a daily updating list of popular SIM Only plans with at least 100GB of monthly data.

Finally, Telstra’s last plan has the most amount of data (180GB) to use on the Telstra 5G network.

While there aren’t too many SIM Only plans in our comparison engine that offer at least 180GB of data, Telstra’s most expensive Upfront plan is also the most expensive in our database (except when it has discounted promotional pricing). Alternatives from Vodafone , Optus and Spintel all have more data and noticeably cheaper monthly pricing.

Telstra business mobile features and perks

When you buy a Telstra business mobile plan you get unlimited standard national calls and texts included, and there aren’t any contracts. Note that while you can buy Telstra Prepaid plans , Telstra’s business mobile plans are targeted at those after SIM Only plans or those seeking to pair a new iPhone or Android handset with an ongoing monthly plan.

That said, Telstra SIM Only is called Telstra Upfront which, as the name suggests, means you’re paying for your plan ahead of the month like an automatically recharging Prepaid plan instead of at the end of your monthly billing cycle like a typical SIM Only plan.

While the cheapest Telstra plan only grants access to the Telstra 4G network, Telstra’s other SIM Only plans grant access to Telstra’s growing 5G network, which is currently the biggest in Australia. If you burn through your monthly data allowance, there aren’t any excess charges, though being slowed to 1.5Mbps for the rest of your billing cycle isn’t ideal. For those who need more post-cap speed, consider a Vodafone mobile plan: the more you pay with Vodafone SIM Only plans, the faster the capped speed (up to 10Mbps or even unlimited max-speed data).

Speaking of data, if you do have extra gigabytes you’re not using each month, you can share them with other eligible Telstra mobile plans under the same account. It’s not the greatest international call allowance , but Telstra SIM Only plans do include unlimited SMS and MMS to standard numbers in all countries as well as a paltry 30 minutes of calls.

Telstra SIM Only plans also include data-free streaming of AFLW and netball, as well as access to the Telstra Plus program with access to a rewards store, discounted tickets, entertainment extras and VIP services. These last inclusions aren’t particularly important to businesses but they’re a cherry on top for those who use them.

Telstra business mobile customer support

Part of Telstra’s premium price tag is the extensive range of support options. While the actual support experience may differ from person to person or business to business, knowing that there are many ways to get in touch if things go wrong means a telco has invested in helping out its customers. Therefore, the more support channels available, the better the ranking for this category.

Telstra ticks all of the right boxes when it comes to support versatility. Whether you prefer to browse a blog, reach out on social media, call directly, chat online, dive into self-paced service or walk into a store, Telstra has you covered. You can also tap into dedicated business support via this Telstra page .

How to sign up for a Telstra business mobile plan

Pick the plan below that catches your eye, then click the ‘Go’ button next to it to be taken directly to the corresponding Telstra mobile plans page. Read over the inclusions and click ‘Select’ to confirm, add the plan to your cart, then follow the prompts to complete sign-up.

Telstra business mobile plans

Below is a list of all of Telstra’s business mobile plans.

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Disclaimer: The information featured in this article is based on our best estimates of pricing, package details, contract stipulations, and service available at the time of writing. This is not a guarantee. All information is subject to change. Pricing will vary based on various factors, including, but not limited to, the customer’s location, package chosen, added features and equipment, the purchaser’s credit score, etc. For the most accurate information, please ask your customer service representative. Clarify all fees and contract details before signing a contract or finalizing your purchase. Each individual's unique needs should be considered when deciding on chosen products.

Office Technology | Buyer's Guide

6 Best Business Cell Phone Plans of 2024

Published January 18, 2024

Published Jan 18, 2024

REVIEWED BY: Corey McCraw

WRITTEN BY: Sam Dadofalza

This article is part of a larger series on VoIP .

1 Best Business Cell Phone Plans Compared
2 Verizon: Best for Mobile Hotspot and Premium Data
3 RingCentral: Best for Streamlined Call Distribution
4 AT&T: Best for Mobile Security
5 Nextiva: Best for Toll-free Calling
6 T-Mobile: Best for Global Communications
7 Google Voice: Best for Budget-conscious Freelancers
8 How We Evaluated the Best Business Cell Phone Plans
9 Frequently Asked Questions (FAQs)
10 Bottom Line

The best business cell phone plans offer unlimited calls, texts, and mobile data, support remote work via mobile hotspot access, and enable communications with overseas contacts. They provide robust mobile security through proprietary apps for spam call detection and safe browsing. The plans have valuable add-on features such as subscriptions to streaming services and business tools. In this article, we outlined our top picks for business cell phone plans:

Verizon : Best for mobile hotspot and premium data
RingCentral : Best for streamlined call distribution
AT&T : Best for mobile security
Nextiva : Best for toll-free calling
T-Mobile : Best for global communications
Google Voice : Best for budget-conscious freelancers

Best Business Cell Phone Plans Compared

Verizon: best for mobile hotspot & premium data.

What We Liked

Unlimited calling and texting in the U.S., Canada, and Mexico
TravelPass offers 24 hours of unlimited talk and text in overseas locations and 2GB of high-speed international data
Huge discounts on tablets when subscribed to the Unlimited Pro plan

Where It Falls Behind

Expensive subscription plans, with the entry-level package starting at $70 per line, per month
Caller ID and personal block list feature are not available in the base-level plan
Mobile security requires a separate activation fee of $5 per device

Verizon Monthly Pricing*

Business Unlimited Start 5G: $70 per line for unlimited talk, text, and data, unlimited 5G and 4G LTE data, 5GB of 5G and 4G LTE mobile hotspot data, call filter, and 480p video streaming
Business Unlimited Plus 5G: $80 per line for 100GB of premium smartphone data and mobile hotspot data, enhanced security features, up to 4K video streaming, and TravelPass for two days (24 hours of unlimited talk and text, 2GB of high-speed international data, and then unlimited data at 3G speeds thereafter)
Business Unlimited Pro 5G: $85 per line for unlimited premium smartphone data, 200GB of premium mobile hotspot data, TravelPass for four days, and 50% off on tablet plan

*Pay only $35, $45, or $50 per line for the tiered subscription plans when you get five or more lines. Secure $5 savings per month when you sign up for Auto Pay and paper-free billing.

Verizon is our top provider in this list of the best business cell phone plans, offering a generous allotment for mobile hotspot and premium data. This allows on-the-go professionals to have fast access to the internet wherever they are. The provider features 200GB of premium mobile hotspot data in its most expensive plan. While its direct competitor, AT&T, has the same maximum cellular data, Verizon’s mobile throttling speed is more tolerable.

AT&T slows down the speeds to a maximum of 128Kbps when you reach the data usage threshold. Verizon, on the other hand, reduces the speed to 600Kbps for 4G LTE and 5G and 3Mbps for 5G Ultra Wideband. Meanwhile, its premium data has no cap and won’t slow down based on the data used. On top of the excellent data offerings, Verizon has a range of business cell phones for small businesses, carrying top brands like Apple, Samsung, and Google.

The downside of using Verizon is that some of its call filtering features, like caller ID and personal block list, are not available in the entry-level plan. You must upgrade to the second-tier package, which costs $80 per line, monthly, to access those tools. Other business cell phone plans providers have these call filtering capabilities in their base-level subscription packages. You’ll save more with RingCentral , for instance, as it’s priced at $30 per user, per month.

Verizon Features

A smartphone screen showing Verizon’s spam filter feature, which is set to block high-risk phone calls and send them to voicemail.

Block high-risk calls automatically using Verizon’s spam filter. (Source: Verizon )

Call filter: Screen and block incoming spam calls and those from unwanted numbers. Upgrade to Call Filter Plus to access caller ID for robocall control and total spam protection.
Business Mobile Secure: Get alerts when a device tries to connect to unsecured Wi-Fi. It protects your phone against phishing and other cybersecurity risks.
Bring your own device (BYOD) : Verizon allows users to keep their smartphones and numbers when switching to the provider. Simply check your eligibility, bring your smartphone and number, and activate them with one of Verizon’s unlimited business plans.

RingCentral: Best for Streamlined Call Distribution

Free local and toll-free numbers in all plans
99.999% uptime guarantee, which translates to less than six minutes of annual downtime
Up to 200 video meeting participants
Only offers up to 200 business texting credits per user
Phone rentals are only available for those tied to a multi-year contract
Unlimited storage for files is locked behind the most expensive plan

RingCentral Monthly Pricing*

Core: $30 per user for unlimited domestic calling, local or toll-free numbers, 100 toll-free minutes, 25 short messaging service (SMS) credits, and multi-level auto-attendant
Advanced: $35 per user for 1,000 toll-free minutes, 100 SMS credits, advanced call queues, automatic and on-demand call recording, and up to eight-digit phone extensions
Ultra: $45 per user for 10,000 toll-free minutes, 200 SMS credits, and unlimited storage for files, messaging, and recordings
Free trial: 14 days

*Save up to 33% by paying annually. Volume discounts for 50-plus users are available.

RingCentral ranks second on our list of the best small business cell phone plans, most suitable for teams wanting to improve call management. Its wide array of voice-over-internet-protocol (VoIP) features route phone calls to team members more efficiently. For one, the multi-level auto-attendant automatically directs calls to the right departments based on the caller’s key presses. Its call queue accommodates up to 25 waiting calls.

The VoIP phone system supports various call routing modes: round-robin, sequential, and simultaneous. Aside from organizing the flow of inbound calls, these distribution methods ensure you won’t miss important customer queries.

Before choosing RingCentral, note that it only provides a maximum of 200 SMS credits per user. If you frequently send texts for marketing or customer service, explore other best cell phone plans businesses use, like Verizon and AT&T , which offer unlimited texting.

RingCentral Features

RingCentral interface showing the voicemail tab with a message from "Sara Bennett".

Get an overview of all your voicemail messages on RingCentral. (Source: RingCentral )

Visual voicemail: Access and manage your voicemail through RingCentral’s admin portal. Instead of listening to audio files and playing them repeatedly to get the details of the message, read the voicemails. Users have the option to preview, delete, and forward these messages.
Team huddle: Let team members hold spontaneous virtual meetings that resemble face-to-face, informal huddles. Easily host audio and video conferences where participants come and go as they please.
Video conferencing: Host virtual meetings for up to 200 participants. If you get the large meeting add-on, your sessions will be able to accommodate a maximum of 500 attendees.

AT&T: Best for Mobile Security

Unlimited texting from the U.S. to 200+ countries
All subscription plans feature mobile app security
Waived activation fees for new customers who buy plans and devices online
More expensive subscription plans compared to other providers listed here
5G+ is available in limited parts of select cities only
Hotspot data speed slows to a maximum of 128Kbps when your allotted data is consumed

AT&T Monthly Pricing*

Standard: $70 per line for unlimited talk, text, and data within and between the U.S., Canada, and Mexico, 5G/5G+ access, 5GB of mobile hotspot data, basic ActiveArmor security, and standard-definition video streaming
Advanced: $80 per line for 100GB of mobile hotspot data, advanced ActiveArmor security, and high-definition 1080p video streaming
Premium: $90 per line for 200GB mobile hotspot data, high-definition 4K video streaming, and unlimited talk, text, and data in Latin America

*Pay only $40, $45, or $50 for the tiered subscription plans when you get six or more lines. Secure a $10 discount when you sign up for AutoPay and paperless billing.

AT&T is the best cell phone plan for businesses prioritizing the privacy of confidential company information. Among the providers mentioned in this list, it offers the most comprehensive mobile security through the AT&T ActiveArmor app. This app offers spam risk call blocking, safe browsing, public Wi-Fi protection, and identity monitoring. The last one involves tracking the dark web for your personal information.

On top of these key features, you’ll be able to receive data breach alerts, run reverse number lookups, identify unknown caller details, and get information about your Android smartphone if it gets lost or stolen. While AT&T offers excellent mobile security among the best cell phone plans for small businesses listed, its data offering may be a deal-breaker. It slows down the hotspot data to a maximum of 128Kbps when the user hits their data cap.

In contrast, Verizon’s mobile throttling speed is 600Kbps, a more acceptable speed for professionals who need to stay connected. Consider this option if you need internet access when working remotely. The provider offers some valuable mobile security features as well, such as Wi-Fi protection and robocall blocking.

AT&T Features

An iPhone showing the settings for cellular data options with the data roaming toggled on and the voice and data configured to LTE.

Turn on data roaming when traveling internationally. (Source: AT&T )

Video streaming: Watch shows on your smartphone in standard definition, high-definition, or ultra-high definition, depending on your plan. To control data usage, AT&T’s Video Management feature automatically renders streaming video in standard definition.
International roaming: Call, text, and use mobile data in Latin America with no usage limits. This lets you communicate with colleagues and customers whenever needed, wherever you may be.
Mobile hotspot: Plug your devices into your hotspot and secure your internet connection instantly. With AT&T’s broad coverage nationwide, you’ll connect and work remotely without the hassle.

Nextiva: Best for Toll-free Calling

High-definition voice is featured in all subscription plans
Number porting is free of charge
Lets users bring their own device
Only allows a 45-minute duration in video calls
SMS isn't available in the entry-level plan
Users must upgrade to the most expensive package to access call recording and voicemail transcription

Nextiva Monthly Pricing*

Essential: $30.95 per user for free local and toll-free numbers, up to 1,500 toll-free minutes, auto-attendant, and call history
Professional: $35.95 per user for up to 3,000 toll-free minutes, multi-level auto-attendant, voicemail-to-SMS, and a maximum of 1,000 messages sent and received per user
Enterprise: $45.95 per user for up to 12,500 toll-free minutes, call recording, a maximum of 2,000 messages sent and received per user, and voicemail transcription

*Save up to 33% by paying annually. Volume discounts are available for more than four users.

Nextiva is included in this list of the best cell phone plans for small businesses, ideal for companies catering to a national client base because of its generous toll-free minute allowance. It offers a maximum of 12,500 toll-free minutes, allowing customers from different parts of the country to reach out to the business without any charge.

The provider’s call management features, specifically the multi-level auto-attendant, call queueing, call park, and five-digit phone extensions, make accommodating several customer queries easier. The threaded conversations, which put all customer interactions from different channels in one interface, help users be more organized in addressing concerns.

One disadvantage you need to know before subscribing to Nextiva is that its video calls only last for 45 minutes. Consider other best cell phone plans for businesses if you frequently go on long video calls for client and team discussions. RingCentral is a good option, as its video meetings have a duration of 24 hours.

Nextiva Features

Nextiva settings displaying the user's name, status, and the features from top to bottom: "Call Settings," "Preferences," "About," "Help," and "Sign Out".

Set your status on Nextiva to let colleagues know if you’re available for a call. (Source: Nextiva )

Call recording: Capture phone calls and store the recordings to secure a reliable reference for business deals and agreements. These files may serve as training materials for new customer service representatives in the future.
Call presence: Know who among colleagues is available for calls. The phone system’s presence displays user status: available, on a call, unavailable (do not disturb), or offline.
Call pop: See who’s on the other end of the line before answering a call. Refer to the call pop feature to know the customers’ last interaction, account value, and experience score or customer sentiment.

T-Mobile: Best for Global Communications

Offers valuable productivity tools, like Microsoft 365 license
Add-ons, like extra high-speed hotspot and high-definition streaming, offer flexibility when users need additional data
All plans have dedicated customer care services
Wi-Fi for traveling isn't available in the entry-level plan
Reverse number lookup tool is only available at the most expensive subscription package
Netflix subscription is locked behind the Ultimate plan

T-Mobile Monthly Pricing*

Select: $60 per line for 50GB of premium data, unlimited mobile hotspot with 5GB of data, unlimited international texting and up to 5GB of data in 11 countries, and unlimited calling, texting, and data in Mexico and Canada with up to 5GB of data
Advanced: $70 per line for 100GB of premium data, unlimited mobile hotspot with 50GB of data, four full-flight Wi-Fi sessions a year, and secure Wi-Fi without additional charge
Ultimate: $85 per line for unlimited premium data and unlimited mobile hotspot with 100GB of data

*Pay only $25, $30, or $40 per line for the tiered subscription plans when you get six lines.

T-Mobile is our top pick for international communications among the listed small business cell phone plans, given its attractive travel benefits. For one, you’ll have access to in-flight Wi-Fi with streaming on select airlines, namely Alaska, American, Delta, and United. To use the service, you must have your Wi-Fi calling settings enabled. The in-flight solutions cover video streaming, text and picture messaging, visual voicemail, and over-the-top messaging.

On top of that, you have unlimited international texting and data in more than 215 overseas locations. The high-speed data is capped at 5GB per month, and the unlimited data is up to 256Kbps. If you’re traveling to Mexico or Canada, maximize the unlimited talk, text, and data of up to 5GB.

One downside of choosing T-Mobile is that the business cell phone plan has a more expensive subscription when you want to secure unlimited premium data. You must upgrade to its highest-tier package, which costs $85 per line, monthly. Verizon is slightly more affordable at $80 per line.

T-Mobile Features

A smartphone screen showing T-Mobile’s scam shield app with an alert that the scam block is on and that 72 spam calls were blocked in the last 30 days.

Block spam calls automatically using T-Mobile’s Scam Shield app. (Source: T-Mobile )

Microsoft 365 access: Higher T-Mobile plans like the Advanced and Ultimate packages come with a single Microsoft Office license. Access popular productivity tools like Word, Excel, PowerPoint, and collaboration features, such as Microsoft Teams and OneDrive (1TB cloud storage).
Scam Shield: This feature automatically identifies and prevents spam calls, which may put your security at risk or negatively affect productivity. It features a caller ID that displays callers’ information even on numbers not registered on your contact list. Additionally, it provides a proxy number to keep your real phone number private.
T-Mobile Tuesdays: Get exclusive access to free offers and attractive deals from different brands on T-Mobile’s app. The perks include prizes and discounts on food, fuel, hotel stays, gadgets, and app subscriptions.

Google Voice: Best for Budget-conscious Freelancers

Service level agreement (SLA) is offered in all subscription plans
Offers seamless access to other Google apps, like Calendar and Meet
Google AI blocks spam calls automatically
Doesn’t have call recording in the entry-level plan
Users must subscribe to the most expensive package to access advanced reporting
Lacks advanced VoIP features other providers offer, like toll-free minutes and call monitoring

Google Voice Monthly Pricing

Personal: Free for one user, local phone number, unlimited calls and text messages within the United States (U.S.), and voicemail
Starter: $10 per user for up to 10 users, calls to the U.S., Canada, and most European countries, unlimited text messaging within the U.S., voicemail transcription, and integration with Calendar and Meet
Standard: $20 per user for unlimited users, multi-level auto-attendant, ring groups, and eDiscovery for calls, voicemails, and text messages
Premier: $30 per user for unlimited international locations, advanced reporting, and automatic call recording

Google Voice is our top-recommended small business phone plan for budget-conscious freelancers, as it’s the most affordable solution in this list. For only $10, you’ll have unlimited calls within the U.S., Canada, and select European countries and unlimited texts within the U.S. Solopreneurs who only need a second phone number and unlimited domestic calling will benefit from the Personal plan, which is free of charge.

The VoIP provider is likewise an excellent option for freelancers who are already working with other Google products. It seamlessly integrates with Calendar and Meet, so if you need to switch to a longer huddle with colleagues and clients, the video conferencing feature is easily accessible.

But unlike other small business VoIP services , Google Voice doesn’t have advanced VoIP tools like toll-free minutes and call monitoring. RingCentral is your best option if these features are essential to your business communications. It offers up to 10,000 toll-free minutes and call monitoring tools, like whisper, barge, and takeover.

Google Voice Features

A smartphone screen showing an alert of an incoming Google Voice call labeled as "Suspected spam caller".

Get spam call alerts from Google Voice. (Source: Google Voice )

Multi-level auto-attendant: Send callers to different departments by letting them choose from a phone menu. Record your greetings using Google Voice’s text-to-speech tool or uploading a professionally recorded audio.
Enhanced spam protection: The phone system automatically labels spam calls as such using advanced artificial intelligence. On top of this, it marks suspicious text messages on Android and iOS devices.
Ring groups: Delegate a ring group to a specific Google Voice user. A ring group manager will be able to configure the ring group members, call routing rules, ring duration settings, and working hours.

Manage your VoIP costs better by exploring pay-as-you-go and prepaid VoIP options. Take into account your business and communication priorities as you consider the providers mentioned in our buyer’s guide.

How We Evaluated the Best Business Cell Phone Plans

To assess the providers objectively, we developed a scoring rubric that takes into account companies’ considerations when choosing business cell phone plans. These factors include subscription costs, essential features like unlimited calling, spam call blocking, and international calling, and customer service hours. The popularity of each vendor was likewise a part of our assessment.

Learn how we evaluated the top cell phone plans for business by clicking on the tabs below:

General Features
Advanced Features
Ease of Use
Customer Support
Expert Score

20% of Overall Score

To determine if the vendors have an accessible pricing point, we considered the entry-level plan’s fees and the number of subscription packages offered. We assigned higher points to those providing annual and volume discounts and free plans.

25% of Overall Score

The general features we looked at were unlimited calling, call forwarding, and call routing. Similarly, we assessed how robust the third-party integrations are.

The niche features include tools improving security and international communications. We gave more points to those with spam blockers, in-flight texting, and international calling support. Those with video meeting features earned more points as well.

10% of Overall Score

Since not all users are tech-savvy, we considered how easy it is to set up accounts and maximize the features offered by the provider. We checked if the vendors’ proprietary apps’ interfaces are beginner-friendly.

The customer support channels we included in our evaluation were live chat, phone, and email. We considered the schedule of customer service, giving more points to those with 24/7 operations.

15% of Overall Score

The vendors’ standout features and ease of use were part of our expert score. We checked third-party review websites to evaluate their level of popularity among professionals. In addition, we evaluated the feature inclusions for every subscription plan to determine if they provide great value for money.

Frequently Asked Questions (FAQs)

Which is the best cell phone carrier for coverage.

According to the Federal Communications Commission’s national broadband map, AT&T and Verizon have the broadest 4G LTE coverage, covering 56.95% and 55.9% of the country, respectively. Meanwhile, T-Mobile covers 35.3%. AT&T and Verizon are excellent options if you prioritize coverage.

How fast is Verizon’s 4G LTE?

Verizon 4G LTE can accommodate download speeds between 5 and 12Mbps and upload speeds between 2 and 5Mbps.

How do I choose the best cell phone plan?

In a nutshell, these are the factors you must consider when comparing cell phone plans:

Data and voice coverage: Check the carriers’ coverage maps to see if your business areas are included. Ask contacts as well which providers work well in different locations.
Device options: If you plan to get a new device, see if your carrier offers your preferred brands and models. Meanwhile, if you plan to stick to your existing phone, ensure your phone plan provider supports BYOD.
Plan inclusions: Compare the high-speed data limits for each provider’s unlimited data offerings. If you frequently travel for work, check if there’s mobile hotspot access included in the plan. Those traveling overseas should benefit from a package that features international coverage. If you choose VoIP platforms, check if the plan includes a toll-free minute allowance and robust call routing tools.
Subscription rates: Determine how much you will spend on your mobile plan each month. When comparing quotes, consider the taxes and fees on top of the subscription rates. Note that some providers offer discounts for bulk lines and enrollment in AutoPay and paperless billing. VoIP vendors provide discounted prices for those who choose annual billing.

Bottom Line

Your cell phone plan of choice ultimately depends on your calling and texting habits, travel frequency, and monthly budget. The best providers offer affordable packages, unlimited calling, and essential features like call forwarding and call routing. They offer robust support for remote work and mobile security and make availing new devices easier.

In our evaluation, Verizon reigns supreme over the best business cell phone plans, especially for on-the-go employees who need reliable internet connection wherever they are. With its broad coverage nationwide, premium data offerings, and unlimited talk and text features, you’ll be able to stay connected to your customers and colleagues, regardless of your location.

Visit Verizon

About the Author

Sam Dadofalza

Sam is an office tech writer at Fit Small Business, covering various topics including virtual phone systems, contact center platforms, and unified communications tools. She produced content for the digital marketing campaigns of small businesses from different industries and countries, including the United States, United Kingdom, Singapore, and the Philippines.

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Affordability.

Get pricing that works for your business, with mobile plans as low as $30/mo. Per line with 5 lines on Business Unlimited Start 5G smartphone plan. Select customer agreement required. Includes Auto Pay and paper-free billing discount. Taxes, fees and Economic Adjustment Charge apply.

Keep teams connected with coverage virtually anywhere you do business.

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Keep work flowing with mobile devices your business can rely on. On the network America relies on.

Take advantage of value-added security services to help defend against cyber threats.

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Switch and get truly unlimited data, plus double the premium hotspot data with select plans. Compared to Business Unlimited 2.0 plans.

Bring your own device

Have a device you love? Save $600 when you switch to Verizon  and bring your compatible smartphone and number. New line w/month-to-month agmt & Business Unlimited Plus 5G or Unlimited Pro 5G plan req’d. Cust must transfer smartphone & number to VZ; new line activation & number transfer must be completed in one transaction. Smartphone must be compatible w/VZ network. $600 credit applied to acct. over 24 mos; promo credit ends when eligibility requirements are no longer met. Credits begin in 1-2 bills, will include appropriate credit amounts from order date & do not appear in Biz Unlimited 5G plan fee section of your bill. Biz Unlimited 5G plan fee increases in month 25. Cust must retain smartphone & remain on selected plan in order to receive credit(s). Cannot be combined with other device offers. Business Unlimited 5G plan terms apply. Limited time offer.

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Device protection.

Don’t let a lost, stolen or damaged device destroy productivity. Because your business can’t wait. Verizon device protection options are available for eligible Verizon business wireless lines and devices. You must enroll within 30 days of device activation or during another qualifying event. Certain benefits are available with select plans. Claims limitations, line limits, deductibles, taxes, fees and terms apply.

International services

Whether you're traveling outside the U.S. for business or calling a vendor in another country, our international business plans are built to meet your needs.

Smartphones

Choose from a range of cutting-edge smartphones from top brands, and give your business a boost.

Help your teams stay productive where work takes them with lightweight, portable tablets and 2-in-1s.

Explore a variety of devices designed to meet your business needs.

Get a 5G phone on us. When you switch.

Taxes & fees apply. New line w/device payment purchase agmt & Business Unlimited Pro plan req’d. 0% APR. Up to $1,000 (iPhone 15 Pro Max, Pixel Fold, Galaxy S24 Ultra or Galaxy Z Fold5) credit, varying by smartphone trade-in, applied to acct over the term of your agmt (up to 36 mos); promo credit ends when eligibility requirements are no longer met. Credit will not exceed device price. Monthly credits begin 2-3 bills after trade-in is received by VZ. Smartphone trade-in must be received by VZ w/in 90 days & meet program requirements. Most trade-in device conditions accepted; exclusions apply. 10-line trade-in limit per order. Cannot be combined with other device offers. Limited time offer.

New Verizon customers can get $100 off a new smartphone.

New line w/device payment agmt & $34.99 or higher price plan req’d. 0% APR. $100 credit applied to acct after 2-3 bills. Can be combined with select offers. VZ reserves the right to charge back to your acct all or a portion of the value of any promotional credit you received as part of this offer in the event you no longer meet the eligibility requirements. Any such charge back may be subject to the terms of your VZ agmt. Offer available online only for a limited time.

Switch with your phone and number. Save $600.

New line w/month-to-month agmt & Business Unlimited Plus 5G or Unlimited Pro 5G plan req’d. Cust must transfer smartphone & number to VZ; new line activation & number transfer must be completed in one transaction. Smartphone must be compatible w/VZ network. $600 credit applied to acct. over 24 mos; promo credit ends when eligibility requirements are no longer met. Credits begin in 1-2 bills, will include appropriate credit amounts from order date & do not appear in Biz Unlimited 5G plan fee section of your bill. Biz Unlimited 5G plan fee increases in month 25. Cust must retain smartphone & remain on selected plan in order to receive credit(s). Cannot be combined with other device offers. Business Unlimited 5G plan terms apply. Limited time offer.

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Telstra Small Business Mobiles, Tablets, Business Internet, Application
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Here are all of the plans: Small: 40GB for $55 per month (Does not include 5G access) Medium: 80GB for $65 per month. Large: 120GB for $85 per month. Extra Large: 180GB for $115 per month. Telstra Business plans (except for the Small plan) also include three months of MYOB Essentials, perfect for any small or medium-sized business looking for ...
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Telstra business NBN is no exception to this rule with the most expensive comparable plans in our database. Still, that extra monthly cost comes with great perks, including a static IP address and a modem-router with 4G backup. It'll take a couple of years of connection to avoid the modem-router repayment fee, though, and some of the other ...
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On the all-important speed front, business NBN plans forego the bare-bolts NBN 12 plans and start off with NBN 25 speeds, which should be considered the minimum for most small businesses. NBN 50 plans offer a great mix of upload/download speed and price, while NBN 100 plans are the fastest speed tier available to metro offices not connected by Hybrid Fibre Coaxial (HFC) or Fibre to the ...
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Unsurprisingly, Telstra is the most expensive option, with plans starting at $50 per month with 30GB. Both Vodafone and Optus offer 60GB at that kind of price point. The two rivals also have a cheaper 10GB plan available for $39 per month on Optus, or $40 per month on Vodafone for those looking for a lower monthly bill. While Telstra business ...
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Single business phone line. The single phone line is suited for businesses who are looking for a basic phone solution. Take advantage of Optus 24/7 technical support with our standalone phone line for $55 per month. Min. total cost is $181, incl. $0 start-up fee (standard start-up fee waived) Find out more. -.
Landline phone • Regional Tech Hub
A small number of customers are on old plans and will be updated to a new plan. If you only require a voice service, Telstra Upfront Phone Plan is $50 per month, the plan includes unlimited calls to local, national, 13 and Australian mobile numbers plus 30 minutes of international calls.
Best Small Business Phone Systems of 2024
Our guide rates the best business phone systems for small businesses. We also compares prices, plans, and features to help you make a smart buying decision. 360 Reviews
The best business NBN plans: Professional internet
This effectively means you're after a business NBN plan because, outside of one surviving Telstra business internet ADSL2+ plan, NBN is the dominant form of broadband these days available to most businesses across Australia. ... or international calls. Below is a list of popular combined landline phone and internet plans (for small businesses ...
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Most Satisfied Customers | Vodafone. Vodafone is our winner for the 2023 mobile plan provider ratings, with an impressive five-star score across most categories, including customer satisfaction, value for money, client service, billing and plan flexibility, while it scored four stars for network coverage. Fact Checked.
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In terms of price, TPG's unlimited data business NBN plans are slightly above the average, being around $3-$5 a month more expensive. If you opt for limited data, those plans come in $5 - $8 ...
Telstra mobile plans review
Plan size Telstra Optus Vodafone; Small: AU$62 / 50GB: AU$49 / 30GB: AU$49 / 50GB: ... there is the Business tier, which is reserved for businesses and offers similar value to the Member tier ...
Telstra business mobile plans review: Premium at a premium
Telstra has a reputation for being a premium telco whose plans are, likewise, offered at a premium price. These days, there's not much difference between a personal SIM Only plan from Telstra and a business mobile plan: prices and data inclusions are the same.. While Telstra business mobile plans aren't the cheapest in our comparison engine, they do offer a decent amount of data, ranging ...
6 Best Business Cell Phone Plans of 2024
In this article, we outlined our top picks for business cell phone plans: Verizon: Best for mobile hotspot and premium data. RingCentral: Best for streamlined call distribution. AT&T: Best for mobile security. Nextiva: Best for toll-free calling. T-Mobile: Best for global communications.
Home & Business Landline Phone Plans
Australian Mobiles. 25c/minute. $1.75 cap for calls up to 20 minutes. International Calls. From 15c/minute. $2 cap for calls up to 30 minutes*. Flag Fall (for timed calls) 30c. The cost of making a two minute Standard National Mobile Call is $0.90 on a home landline and $0.80 on a business landline.
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Give your business peace of mind with included 4G backup on any of our high-speed plans.* *4G backup for $0/mth when purchased with a business nbn® 100/40 or above service. Aussie Broadband hardware (NL19MESH) is required for 4G backup, starting at $289. View Critical Information Summary.
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