writing business emails course

• 309-452-2831
• [email protected]
• [email protected]
• Mailing Address: PO Box 341, Normal, IL 61761

Writing Clear, Effective Email Self-Study

Save 10% off each course when you enroll in two or more courses. See suggested combinations below for our most popular combinations.

Save 10% off each course when you enroll in two or more courses. See suggested combinations in the right column for our most popular combinations.

This email course will teach you the best practices for writing clear business email.

Email should say everything that needs to be said, and nothing that doesn’t, and give the reader a clear understanding of what needs to happen next. There's a method for writing effective and useful email; this course teaches you how. In this email writing course you'll learn how to write clear, effective emails by studying on your own.

It is a self-study course, so we will not track your progress and you will not receive a graduation certificate.

Course Highlights

• Self-study with all the best practices for writing effective email
• Learn to write clear business emails that readers respond to
• Learn the best practices for writing email readers appreciate
• Learn how to guide readers through your message
• Learn to write so clearly you cannot be misunderstood
• Learn to choose the correct business vocabulary

Course Description

This email writing course teaches you how to write clear, well-organized email that has the impact you want, motivates your readers to respond as you expect, and accomplishes your business objectives. It presents a highly-structured approach to writing email that you can apply to all business email. It is self-study, so you go through it at your own pace.

If you want instructor feedback and tracking your progress, you should register in the Writing Effective Workplace Email course.

When You Complete This Course...

• You will have a firm understanding of how to write email that gets things done and gets the response you want from your readers.
• You will write emails more confidently and quickly.
• You will increase company productivity by communicating efficiently and establishing a clear record of thoughtful exchanges that everyone can refer to as needed.
• You will understand how to avoid frustrating your colleagues and clients with clumsy emails that waste your time and theirs.

How It Works

This is a self-study course. You work through your lessons on your own, without the aid of an instructor.

Record Keeping

If you select the “Record Keeping” option, we track your progress and submit a report to your administrator upon completion of the course.

Work Online

When you enroll, we give you access to all the online lessons and training materials. Each lesson builds on the lessons that precede it. We offer clear explanations for every part of our training and plenty of real-world examples of how to apply the skills you are learning.

Set Your Own Pace

You go at your own pace. You don’t have to be online with other students or perform activities at specific times.

Course Outline

Lesson 1: know what is and is not appropriate, lesson 2: use short, clear sentences and simple punctuation, lesson 3: write concisely, lesson 4: avoid clumsy phrases, complex vocabulary, and stiff language, lesson 5: format for readability, lesson 6: proofread your emails, lesson 7: write a clear, meaningful subject line, lesson 8: write an informative beginning, lesson 9: focus: write enough but not too much., lesson 10: use headings, generalizations, and paragraphs, lesson 11: write a cordial, informative conclusion, lesson 12: follow up, start learning today, variations of this course.

Writing Effective Workplace Email

A comprehensive, instructor-led course.

Suggested Combinations

This course and basic grammar skills tutorial.

One-on-one grammar training customized just for you, without wasting time on skills you don’t need.

Add both to cart $558.00 Save $62.00

This course and Individualized Writing for Nonnative Speakers of English

A customized tutorial that starts with an evaluation of your writing and then coaches you through personalized training.

This course and Basic Grammar and Writing Skills for Business

Grammar and writing in one course for clear, correct, effective communication.

Add both to cart $468.00 Save $52.00

Writing Coaching by Dr. Robert Hogan

Dr. Hogan has been training writers for 40 years in universities, colleges of business, consulting companies, and professional writing companies.

Course Features

Course Materials: Online

Certificate upon Completion: No

Instructor Feedback: No

Letter of Recommendation: No

Lesson Count: 12

Practice Activities: 0

45 Business Writing Courses

7,000+ Clients Worldwide

• Awards and Recognition

Corporate & Government Training

The Business Writing Center’s highly trained instructors with backgrounds in higher education teach the latest best practices that we know enable business writers to write documents that are clear and have impact.

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• +1 309 452-2831
• PO Box 341, Normal, IL 61761

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INSTRUCTOR-LED COURSE

Business Writing Skills: Successful Emails

Take your organization to its next level of excellence

• Correctly identify the specific audience and purpose of every email they write so they can tailor the message appropriately
• Match the purpose of the message to the communication style of the recipient and employ email best practices to efficiently achieve intended outcomes
• Increase the credibility and impact of email communications by writing concisely and with clear purpose
• Refresh their working knowledge of grammar and punctuation basics to present polished, professional, error-free emails
• Establish a repeatable writing process to help organize thoughts, avoid “analysis paralysis” and improve the quality of the finished email
• Master the proofreading process by enhancing revising skills and learning how to troubleshoot common language use issues

Interested in bringing this course to your organization? Let’s connect!

Every memo, every letter, every email or proposal you write speaks volumes about you and your organization. That’s why it’s so important that each correspondence that leaves your desk is crisp, polished and professional. Email is not exempt from the rules of professional communication. In fact, clear and concise emails have a much better chance of being read and getting positive results.

This training covers a wealth of shortcuts, easy-to-remember tips and insiders’ secrets to help you create first-class business correspondence, overcome business writing obstacles and become an effective business communicator. Learn how to write, edit and proofread emails that project credibility and professionalism, are free of spelling mistakes and demonstrate perfect grammar and usage.

COURSE OUTLINE

Module 1: writing with purpose.

Before taking on the task of writing a professional email, questions of purpose and audience need to be answered.

• Recognize the importance of identifying purpose and desired outcomes before writing professional emails
• Discuss the intended audience and describe how to write effectively for different readers
• Practice writing for a specific audience and purpose

Module 2: Establishing the Role of Email in the Workplace

Consider the communication style of the recipient and the content of the email to determine its correct role in communicating at work.

• Define the role of email in the workplace in the context of time and type of information to be shared
• Discuss best practices for communicating the intended message through email
• Practice writing for impact: Message matters

Module 3: Outlining the Mechanics of Writing Emails

By increasing the impact of emails, the number of exchanges needed will be reduced. This is achieved by writing concisely and with clear purpose.

• Discuss how to communicate purpose quickly
• Recognize the basics of writing professional emails
• Identify techniques to review email drafts for appropriateness

Module 4: Polishing Grammar and Punctuation Skills

Excellent grammar and punctuation skills are essential to presenting a polished and professional email.

• Define skills and review the basics of business grammar
• Describe common grammar, punctuation and spelling errors
• Identify basic punctuation rules and note current trends

Module 5: Writing as a Process

The techniques in this module will provide a specific process to organize thoughts before beginning to write emails.

• Identify a prewriting habit that fits most writing scenarios
• Practice writing a draft of a professional email
• Review work before rewriting

Module 6: Troubleshooting and Proofreading: Refresh the Fundamentals

Presenting unpolished writing, whether internally or externally, can harm a professional reputation, particularly if it’s a pattern of behavior.

• Consider the most important components of proofreading
• Examine the purpose and methods of troubleshooting written content
• Application: Proofread and troubleshoot a piece of writing

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5 Tips for Writing Professional Emails

• Scott Stein

A guide to crafting messages that drive results.

Learning to write better emails will improve your reputation as a strong and thoughtful team member, help you articulate your ideas clearly,  grow your influence, avoid unnecessary back-and-forths, and actually get things done. Here are a few basic guidelines to follow:

• First, identify what you want your email to convey. Ask yourself: What outcome do I hope this email brings? What do I want the recipient to do? This will help clarify your intentions.
• Next, decide the recipients of your email. In general, though, avoid sending a message to an entire team of people if you only need to talk to one or two. Similarly, don’t CC your boss on all emails that don’t require their oversight. Tailor your subject line. Use a verb or a phrase to indicate what action you want the recipient to take such as “Decision,” “Action Required,” or “Feedback.”
• When you write your message, start with the action you want the reader to take. Follow up with the context, and end by letting them know you’re available for questions. Include visual elements like bullet points, bold text, italics, and shorter paragraphs.
• Always specify the timeline of the action or by when you want the recipient to get back to you. Include the expected end date for the task, request, or feedback.

Where your work meets your life. See more from Ascend here .

How much of your time do you spend writing, replying to, and second-guessing emails?

• SS Scott Stein works with leaders and staff to implement fast-track strategies that improve results. He is the author of the book, “Leadership Hacks: Clever Shortcuts to Boost Your Impact and Results.” For more information visit www.scottstein.com .

Partner Center

• Business English

English for emails

Do you need to write emails in English at work?

In this section, follow our series of lessons for pre-intermediate (CEFR level A2) or intermediate (CEFR level B1) learners and improve your email writing skills in English.

You will learn useful language and techniques for writing, organising and checking emails. Each unit has interactive exercises to help you understand and use the language.

Choose a lesson

Unit 1: Email addresses

E-mail addresses are essential in business – do you know how to say them correctly?

• Read more about Unit 1: Email addresses
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Unit 2: Sending and receiving emails

Learn how to talk about the different parts of an email in English.

• Read more about Unit 2: Sending and receiving emails

Unit 3: Organising your emails

You've got mail! Learn how to talk about the different parts of an email program.

• Read more about Unit 3: Organising your emails

Unit 4: Starting and finishing emails

How should you begin and finish an email message to someone you don't know? Find out here!

• Read more about Unit 4: Starting and finishing emails

Unit 5: Making arrangements

Need to organise something? In this unit you can practise common phrases used to make plans by email.

• Read more about Unit 5: Making arrangements

Unit 6: Enquiries

Where can you practise the ways we ask questions in emails? Here, of course!

• Read more about Unit 6: Enquiries

Unit 7: Organising your writing

Make your emails clear and easy to understand by properly organising them.

• Read more about Unit 7: Organising your writing

Unit 8: Proofreading

Spelling errors make a poor impression! Learn about some common mistakes to avoid.

• Read more about Unit 8: Proofreading

Unit 9: Email etiquette

Don’t be rude! Be sure to follow these fundamental rules on what to write and what not to write in your emails.

• Read more about Unit 9: Email etiquette

Improve your writing skills for work

For more support in improving your writing skills, explore our selection of online courses featuring lots of helpful learning resources.

Practise writing with your classmates in live group classes, get writing support from a personal tutor in one-to-one lessons or practise writing by yourself at your own speed with a self-study course. 

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