keys to success in business plan examples

5 Keys to Success in Your Business Plan

Written by Dave Lavinsky

The right business plan will allow you to:

• Create better business strategies
• Create a clear roadmap to grow your business
• Raise funding (if needed)

The five tips below will guide you to a stronger business plan that is more likely to achieve these goals.

Download our Ultimate Business Plan Template here

1. Research Before Writing Your Plan

Before putting pen to paper on the business plan itself, there is a significant amount of research needed. The research into the opportunity may uncover challenges you will have to face, in which case your plan must address those. You may find opportunities for additional customer segments you were unaware of. You may also find that the challenges will be very difficult to overcome and your idea must be drastically altered or discarded. Now is the time to make that decision, before you have poured weeks and weeks into a business plan.

2. Show a Clear Market Opportunity

Showing a clear market opportunity in your plan requires both a description of customers who need your product or service and competitors against whom you can build a competitive advantage. You must prove the size of the market is large enough to sustain growth, even if new competitors arise. You must show that your strengths will take advantage of the weaknesses of your competitors, allowing you to compete on qualities beyond price whenever possible.

3. Fill Logical Holes In Your Plan

The business plan is a logical argument, showing an opportunity, the resources you have or will have to take advantage of that opportunity (management team, intellectual property, cash, location, etc), the methods you will use to do so (your marketing and operations plans), and the results you expect to see (your financial projections and growth) which funders (including VC funding , angel investors and banks) can take part in.

Each of these four pieces must be coordinated with the others, and holes in the logic must be filled and not ignored. For example, the financial results or rewards must be appropriate for the inherent risk you face in taking on the opportunity.

4. Explain Your Financial Assumptions

Financial assumptions which drive the revenues and costs of your financial plan must be explained at some point in your plan. What these assumptions are and their validity should not be left up to the imagination of the reader, as he or she will likely imagine that unexplained assumptions are based on nothing but the entrepreneur’s extreme optimism.

5. Use a Standard Business Plan Format and Structure

The format and structure of the business plan must be professional, clean, and close to the standards used by business plan writers. This means referring to direction on the proper business plan format and outline and not using creativity in these areas. Creativity can certainly enter into the marketing and operations sections, but the plan should not have a distracting format or structure.

Our fill in the blank business plan delineates the 10 key sections you must include in your plan, but they are listed below too for your reference:

I. Executive Summary : in your business plan’s executive summary , provide an overview of your business, list your success factors (that is, what makes you uniquely qualified to succeed), and provide an overview of your financial plan (what are your topline financial projections for the next five years, and if you need funding, how much and for what uses.

II. Company Overview : discuss your company’s history and answer the following questions:

• When did you conceive your business?
• When did you start it?
• What type of business are you (e.g., C-corp, sole proprietorship)?
• What accomplishments have you achieved to date (e.g., developments, sales goals, new store opening, etc.)?

III. Industry Analysis : provide an overview of your market in terms of your market size and trends. Also detail your relevant market size which is the number of customers in your target market multiplied by the amount they might reasonably spend on your product/service each year.

IV. Customer Analysis : in the customer analysis section, discuss who your target customers are and their wants and needs.

V. Competitive Analysis : define your direct competitors and strengths and weaknesses of each. Give an overview of your indirect competitors. Define your areas of competitive advantages.

VI.  Marketing Plan : in your marketing plan, discuss your products, services and their pricing. Discuss the promotional methods you’ll use to attract new customers. Finally, discuss your distribution plan if customers will purchase from you in ways other than visiting your storefront or website (e.g., via distributors).

VII. Operations Plan : Here you will describe the key operational processes you need to perform on an ongoing basis to run your business. Also discuss the key milestones you hope to achieve as you grow your business.

VIII. Management Team : in this section of your plan, discuss the bios of your key management team members, mention any gaps you still need to fill, and if applicable, profile the members of your Board.

IX. Financial Plan : describe how you generate revenue, show your financial projections for the next five years, explain if you need funding and and so, how much and for what purposes, and discuss your exit strategy if you’re seeking equity financing.

X. Appendix : provide any supporting documentation such as customer lists, lease agreements, patents, etc.

Including each of these business plan components is critical to ensuring your plan is complete and ready to be implemented.

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Other Helpful Business Plan Articles & Templates

24 of My Favorite Sample Business Plans & Examples For Your Inspiration

Published: February 06, 2024

I believe that reading sample business plans is essential when writing your own.

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As you explore business plan examples from real companies and brands, it’s easier for you to learn how to write a good one.

But what does a good business plan look like? And how do you write one that’s both viable and convincing. I’ll walk you through the ideal business plan format along with some examples to help you get started.

Table of Contents

Business Plan Format

Business plan types, sample business plan templates, top business plan examples.

Ask any successful sports coach how they win so many games, and they’ll tell you they have a unique plan for every single game. To me, the same logic applies to business.

If you want to build a thriving company that can pull ahead of the competition, you need to prepare for battle before breaking into a market.

Business plans guide you along the rocky journey of growing a company. And if your business plan is compelling enough, it can also convince investors to give you funding.

With so much at stake, I’m sure you’re wondering where to begin.

Free Business Plan Template

The essential document for starting a business -- custom built for your needs.

• Outline your idea.
• Pitch to investors.
• Secure funding.
• Get to work!

You're all set!

Click this link to access this resource at any time.

Fill out the form to get your free template.

First, you’ll want to nail down your formatting. Most business plans include the following sections.

1. Executive Summary

I’d say the executive summary is the most important section of the entire business plan. 

Why? Essentially, it's the overview or introduction, written in a way to grab readers' attention and guide them through the rest of the business plan. This is important, because a business plan can be dozens or hundreds of pages long.

There are two main elements I’d recommend including in your executive summary:

Company Description

This is the perfect space to highlight your company’s mission statement and goals, a brief overview of your history and leadership, and your top accomplishments as a business.

Tell potential investors who you are and why what you do matters. Naturally, they’re going to want to know who they’re getting into business with up front, and this is a great opportunity to showcase your impact.

Need some extra help firming up those business goals? Check out HubSpot Academy’s free course to help you set goals that matter — I’d highly recommend it

Products and Services

To piggyback off of the company description, be sure to incorporate an overview of your offerings. This doesn’t have to be extensive — just another chance to introduce your industry and overall purpose as a business.

In addition to the items above, I recommend including some information about your financial projections and competitive advantage here too.:

Keep in mind you'll cover many of these topics in more detail later on in the business plan. So, keep the executive summary clear and brief, and only include the most important takeaways.

Executive Summary Business Plan Examples

This example was created with HubSpot’s business plan template:

This executive summary is so good to me because it tells potential investors a short story while still covering all of the most important details.

Image Source

Tips for Writing Your Executive Summary

• Start with a strong introduction of your company, showcase your mission and impact, and outline the products and services you provide.
• Clearly define a problem, and explain how your product solves that problem, and show why the market needs your business.
• Be sure to highlight your value proposition, market opportunity, and growth potential.
• Keep it concise and support ideas with data.
• Customize your summary to your audience. For example, emphasize finances and return on investment for venture capitalists.

Check out our tips for writing an effective executive summary for more guidance.

2. Market Opportunity

This is where you'll detail the opportunity in the market.

The main question I’d ask myself here is this: Where is the gap in the current industry, and how will my product fill that gap?

More specifically, here’s what I’d include in this section:

• The size of the market
• Current or potential market share
• Trends in the industry and consumer behavior
• Where the gap is
• What caused the gap
• How you intend to fill it

To get a thorough understanding of the market opportunity, you'll want to conduct a TAM, SAM, and SOM analysis and perform market research on your industry.

You may also benefit from creating a SWOT analysis to get some of the insights for this section.

Market Opportunity Business Plan Example

I like this example because it uses critical data to underline the size of the potential market and what part of that market this service hopes to capture.

Tips for Writing Your Market Opportunity Section

• Focus on demand and potential for growth.
• Use market research, surveys, and industry trend data to support your market forecast and projections.
• Add a review of regulation shifts, tech advances, and consumer behavior changes.
• Refer to reliable sources.
• Showcase how your business can make the most of this opportunity.

3. Competitive Landscape

Since we’re already speaking of market share, you'll also need to create a section that shares details on who the top competitors are.

After all, your customers likely have more than one brand to choose from, and you'll want to understand exactly why they might choose one over another.

My favorite part of performing a competitive analysis is that it can help you uncover:

• Industry trends that other brands may not be utilizing
• Strengths in your competition that may be obstacles to handle
• Weaknesses in your competition that may help you develop selling points
• The unique proposition you bring to the market that may resonate with customers

Competitive Landscape Business Plan Example

I like how the competitive landscape section of this business plan below shows a clear outline of who the top competitors are.

It also highlights specific industry knowledge and the importance of location, which shows useful experience in this specific industry. 

This can help build trust in your ability to execute your business plan.

Tips for Writing Your Competitive Landscape

• Complete in-depth research, then emphasize your most important findings.
• Compare your unique selling proposition (USP) to your direct and indirect competitors.
• Show a clear and realistic plan for product and brand differentiation.
• Look for specific advantages and barriers in the competitive landscape. Then, highlight how that information could impact your business.
• Outline growth opportunities from a competitive perspective.
• Add customer feedback and insights to support your competitive analysis.

4. Target Audience

Use this section to describe who your customer segments are in detail. What is the demographic and psychographic information of your audience?

If your immediate answer is "everyone," you'll need to dig deeper. Here are some questions I’d ask myself here:

• What demographics will most likely need/buy your product or service?
• What are the psychographics of this audience? (Desires, triggering events, etc.)
• Why are your offerings valuable to them?

I’d also recommend building a buyer persona to get in the mindset of your ideal customers and be clear on why you're targeting them.

Target Audience Business Plan Example

I like the example below because it uses in-depth research to draw conclusions about audience priorities. It also analyzes how to create the right content for this audience.

Tips for Writing Your Target Audience Section

• Include details on the size and growth potential of your target audience.
• Figure out and refine the pain points for your target audience , then show why your product is a useful solution.
• Describe your targeted customer acquisition strategy in detail.
• Share anticipated challenges your business may face in acquiring customers and how you plan to address them.
• Add case studies, testimonials, and other data to support your target audience ideas.
• Remember to consider niche audiences and segments of your target audience in your business plan.

5. Marketing Strategy

Here, you'll discuss how you'll acquire new customers with your marketing strategy. I’d suggest including information:

• Your brand positioning vision and how you'll cultivate it
• The goal targets you aim to achieve
• The metrics you'll use to measure success
• The channels and distribution tactics you'll use

I think it’s helpful to have a marketing plan built out in advance to make this part of your business plan easier.

Marketing Strategy Business Plan Example

This business plan example includes the marketing strategy for the town of Gawler.

In my opinion, it really works because it offers a comprehensive picture of how they plan to use digital marketing to promote the community.

Tips for Writing Your Marketing Strategy

• Include a section about how you believe your brand vision will appeal to customers.
• Add the budget and resources you'll need to put your plan in place.
• Outline strategies for specific marketing segments.
• Connect strategies to earlier sections like target audience and competitive analysis.
• Review how your marketing strategy will scale with the growth of your business.
• Cover a range of channels and tactics to highlight your ability to adapt your plan in the face of change.

6. Key Features and Benefits

At some point in your business plan, you'll need to review the key features and benefits of your products and/or services.

Laying these out can give readers an idea of how you're positioning yourself in the market and the messaging you're likely to use. It can even help them gain better insight into your business model.

Key Features and Benefits Business Plan Example

In my opinion, the example below does a great job outlining products and services for this business, along with why these qualities will attract the audience.

Tips for Writing Your Key Features and Benefits

• Emphasize why and how your product or service offers value to customers.
• Use metrics and testimonials to support the ideas in this section.
• Talk about how your products and services have the potential to scale.
• Think about including a product roadmap.
• Focus on customer needs, and how the features and benefits you are sharing meet those needs.
• Offer proof of concept for your ideas, like case studies or pilot program feedback.
• Proofread this section carefully, and remove any jargon or complex language.

7. Pricing and Revenue

This is where you'll discuss your cost structure and various revenue streams. Your pricing strategy must be solid enough to turn a profit while staying competitive in the industry. 

For this reason, here’s what I’d might outline in this section:

• The specific pricing breakdowns per product or service
• Why your pricing is higher or lower than your competition's
• (If higher) Why customers would be willing to pay more
• (If lower) How you're able to offer your products or services at a lower cost
• When you expect to break even, what margins do you expect, etc?

Pricing and Revenue Business Plan Example

I like how this business plan example begins with an overview of the business revenue model, then shows proposed pricing for key products.

Tips for Writing Your Pricing and Revenue Section

• Get specific about your pricing strategy. Specifically, how you connect that strategy to customer needs and product value.
• If you are asking a premium price, share unique features or innovations that justify that price point.
• Show how you plan to communicate pricing to customers.
• Create an overview of every revenue stream for your business and how each stream adds to your business model as a whole.
• Share plans to develop new revenue streams in the future.
• Show how and whether pricing will vary by customer segment and how pricing aligns with marketing strategies.
• Restate your value proposition and explain how it aligns with your revenue model.

8. Financials

To me, this section is particularly informative for investors and leadership teams to figure out funding strategies, investment opportunities, and more.

 According to Forbes , you'll want to include three main things:

• Profit/Loss Statement - This answers the question of whether your business is currently profitable.
• Cash Flow Statement - This details exactly how much cash is incoming and outgoing to give insight into how much cash a business has on hand.
• Balance Sheet - This outlines assets, liabilities, and equity, which gives insight into how much a business is worth.

While some business plans might include more or less information, these are the key details I’d include in this section.

Financials Business Plan Example

This balance sheet is a great example of level of detail you’ll need to include in the financials section of your business plan.

Tips for Writing Your Financials Section

• Growth potential is important in this section too. Using your data, create a forecast of financial performance in the next three to five years.
• Include any data that supports your projections to assure investors of the credibility of your proposal.
• Add a break-even analysis to show that your business plan is financially practical. This information can also help you pivot quickly as your business grows.
• Consider adding a section that reviews potential risks and how sensitive your plan is to changes in the market.
• Triple-check all financial information in your plan for accuracy.
• Show how any proposed funding needs align with your plans for growth.

As you create your business plan, keep in mind that each of these sections will be formatted differently. Some may be in paragraph format, while others could be charts or graphs.

The formats above apply to most types of business plans. That said, the format and structure of your plan will vary by your goals for that plan. 

So, I’ve added a quick review of different business plan types. For a more detailed overview, check out this post .

1. Startups

Startup business plans are for proposing new business ideas.

If you’re planning to start a small business, preparing a business plan is crucial. The plan should include all the major factors of your business.

You can check out this guide for more detailed business plan inspiration .

2. Feasibility Studies

Feasibility business plans focus on that business's product or service. Feasibility plans are sometimes added to startup business plans. They can also be a new business plan for an already thriving organization.

3. Internal Use

You can use internal business plans to share goals, strategies, or performance updates with stakeholders. In my opinion, internal business plans are useful for alignment and building support for ambitious goals.

4. Strategic Initiatives

Another business plan that's often for sharing internally is a strategic business plan. This plan covers long-term business objectives that might not have been included in the startup business plan.

5. Business Acquisition or Repositioning

When a business is moving forward with an acquisition or repositioning, it may need extra structure and support. These types of business plans expand on a company's acquisition or repositioning strategy.

Growth sometimes just happens as a business continues operations. But more often, a business needs to create a structure with specific targets to meet set goals for expansion. This business plan type can help a business focus on short-term growth goals and align resources with those goals.

Now that you know what's included and how to format a business plan, let's review some of my favorite templates.

1. HubSpot's One-Page Business Plan

Download a free, editable one-page business plan template..

The business plan linked above was created here at HubSpot and is perfect for businesses of any size — no matter how many strategies we still have to develop.

Fields such as Company Description, Required Funding, and Implementation Timeline give this one-page business plan a framework for how to build your brand and what tasks to keep track of as you grow.

Then, as the business matures, you can expand on your original business plan with a new iteration of the above document.

Why I Like It

This one-page business plan is a fantastic choice for the new business owner who doesn’t have the time or resources to draft a full-blown business plan. It includes all the essential sections in an accessible, bullet-point-friendly format. That way, you can get the broad strokes down before honing in on the details.

2. HubSpot's Downloadable Business Plan Template

We also created a business plan template for entrepreneurs.

The template is designed as a guide and checklist for starting your own business. You’ll learn what to include in each section of your business plan and how to do it.

There’s also a list for you to check off when you finish each section of your business plan.

Strong game plans help coaches win games and help businesses rocket to the top of their industries. So if you dedicate the time and effort required to write a workable and convincing business plan, you’ll boost your chances of success and even dominance in your market.

This business plan kit is essential for the budding entrepreneur who needs a more extensive document to share with investors and other stakeholders.

It not only includes sections for your executive summary, product line, market analysis, marketing plan, and sales plan, but it also offers hands-on guidance for filling out those sections.

3. LiveFlow’s Financial Planning Template with built-in automation

This free template from LiveFlow aims to make it easy for businesses to create a financial plan and track their progress on a monthly basis.

The P&L Budget versus Actual format allows users to track their revenue, cost of sales, operating expenses, operating profit margin, net profit, and more.

The summary dashboard aggregates all of the data put into the financial plan sheet and will automatically update when changes are made.

Instead of wasting hours manually importing your data to your spreadsheet, LiveFlow can also help you to automatically connect your accounting and banking data directly to your spreadsheet, so your numbers are always up-to-date.

With the dashboard, you can view your runway, cash balance, burn rate, gross margins, and other metrics. Having a simple way to track everything in one place will make it easier to complete the financials section of your business plan.

This is a fantastic template to track performance and alignment internally and to create a dependable process for documenting financial information across the business. It’s highly versatile and beginner-friendly.

It’s especially useful if you don’t have an accountant on the team. (I always recommend you do, but for new businesses, having one might not be possible.)

4. ThoughtCo’s Sample Business Plan

One of the more financially oriented sample business plans in this list, BPlan’s free business plan template dedicates many of its pages to your business’s financial plan and financial statements.

After filling this business plan out, your company will truly understand its financial health and the steps you need to take to maintain or improve it.

I absolutely love this business plan template because of its ease-of-use and hands-on instructions (in addition to its finance-centric components). If you feel overwhelmed by the thought of writing an entire business plan, consider using this template to help you with the process.

6. Harvard Business Review’s "How to Write a Winning Business Plan"

Most sample business plans teach you what to include in your business plan, but this Harvard Business Review article will take your business plan to the next level — it teaches you the why and how behind writing a business plan.

With the guidance of Stanley Rich and Richard Gumpert, co-authors of " Business Plans That Win: Lessons From the MIT Enterprise Forum ", you'll learn how to write a convincing business plan that emphasizes the market demand for your product or service.

You’ll also learn the financial benefits investors can reap from putting money into your venture rather than trying to sell them on how great your product or service is.

This business plan guide focuses less on the individual parts of a business plan, and more on the overarching goal of writing one. For that reason, it’s one of my favorites to supplement any template you choose to use. Harvard Business Review’s guide is instrumental for both new and seasoned business owners.

7. HubSpot’s Complete Guide to Starting a Business

If you’re an entrepreneur, you know writing a business plan is one of the most challenging first steps to starting a business.

Fortunately, with HubSpot's comprehensive guide to starting a business, you'll learn how to map out all the details by understanding what to include in your business plan and why it’s important to include them. The guide also fleshes out an entire sample business plan for you.

If you need further guidance on starting a business, HubSpot's guide can teach you how to make your business legal, choose and register your business name, and fund your business. It will also give small business tax information and includes marketing, sales, and service tips.

This comprehensive guide will walk you through the process of starting a business, in addition to writing your business plan, with a high level of exactitude and detail. So if you’re in the midst of starting your business, this is an excellent guide for you.

It also offers other resources you might need, such as market analysis templates.

8. Panda Doc’s Free Business Plan Template

PandaDoc’s free business plan template is one of the more detailed and fleshed-out sample business plans on this list. It describes what you should include in each section, so you don't have to come up with everything from scratch.

Once you fill it out, you’ll fully understand your business’ nitty-gritty details and how all of its moving parts should work together to contribute to its success.

This template has two things I love: comprehensiveness and in-depth instructions. Plus, it’s synced with PandaDoc’s e-signature software so that you and other stakeholders can sign it with ease. For that reason, I especially love it for those starting a business with a partner or with a board of directors.

9. Small Business Administration Free Business Plan Template

The Small Business Administration (SBA) offers several free business plan templates that can be used to inspire your own plan.

Before you get started, you can decide what type of business plan you need — a traditional or lean start-up plan.

Then, you can review the format for both of those plans and view examples of what they might look like.

We love both of the SBA’s templates because of their versatility. You can choose between two options and use the existing content in the templates to flesh out your own plan. Plus, if needed, you can get a free business counselor to help you along the way.

I’ve compiled some completed business plan samples to help you get an idea of how to customize a plan for your business.

I chose different types of business plan ideas to expand your imagination. Some are extensive, while others are fairly simple.

Let’s take a look.

1. LiveFlow

One of the major business expenses is marketing. How you handle your marketing reflects your company’s revenue.

I included this business plan to show you how you can ensure your marketing team is aligned with your overall business plan to get results. The plan also shows you how to track even the smallest metrics of your campaigns, like ROI and payback periods instead of just focusing on big metrics like gross and revenue.

Fintech startup, LiveFlow, allows users to sync real-time data from its accounting services, payment platforms, and banks into custom reports. This eliminates the task of pulling reports together manually, saving teams time and helping automate workflows.

"Using this framework over a traditional marketing plan will help you set a profitable marketing strategy taking things like CAC, LTV, Payback period, and P&L into consideration," explains LiveFlow co-founder, Lasse Kalkar .

When it came to including marketing strategy in its business plan, LiveFlow created a separate marketing profit and loss statement (P&L) to track how well the company was doing with its marketing initiatives.

This is a great approach, allowing businesses to focus on where their marketing dollars are making the most impact. Having this information handy will enable you to build out your business plan’s marketing section with confidence. LiveFlow has shared the template here . You can test it for yourself.

2. Lula Body

Sometimes all you need is a solid mission statement and core values to guide you on how to go about everything. You do this by creating a business plan revolving around how to fulfill your statement best.

For example, Patagonia is an eco-friendly company, so their plan discusses how to make the best environmentally friendly products without causing harm.

A good mission statement  should not only resonate with consumers but should also serve as a core value compass for employees as well.

Patagonia has one of the most compelling mission statements I’ve seen:

"Together, let’s prioritise purpose over profit and protect this wondrous planet, our only home."

It reels you in from the start, and the environmentally friendly theme continues throughout the rest of the statement.

This mission goes on to explain that they are out to "Build the best product, cause no unnecessary harm, and use business to protect nature."

Their mission statement is compelling and detailed, with each section outlining how they will accomplish their goal.

4. Vesta Home Automation

This executive summary for a smart home device startup is part of a business plan created by students at Mount Royal University .

While it lacks some of the sleek visuals of the templates above, its executive summary does a great job of demonstrating how invested they are in the business.

Right away, they mention they’ve invested $200,000 into the company already, which shows investors they have skin in the game and aren’t just looking for someone else to foot the bill.

This is the kind of business plan you need when applying for business funds. It clearly illustrates the expected future of the company and how the business has been coming along over the years.

5. NALB Creative Center

This fictional business plan for an art supply store includes everything one might need in a business plan: an executive summary, a company summary, a list of services, a market analysis summary, and more.

One of its most notable sections is its market analysis summary, which includes an overview of the population growth in the business’ target geographical area, as well as a breakdown of the types of potential customers they expect to welcome at the store. 

This sort of granular insight is essential for understanding and communicating your business’s growth potential. Plus, it lays a strong foundation for creating relevant and useful buyer personas .

It’s essential to keep this information up-to-date as your market and target buyer changes. For that reason, you should carry out market research as often as possible to ensure that you’re targeting the correct audience and sharing accurate information with your investors.

Due to its comprehensiveness, it’s an excellent example to follow if you’re opening a brick-and-mortar store and need to get external funding to start your business .

6. Curriculum Companion Suites (CSS)

If you’re looking for a SaaS business plan example, look no further than this business plan for a fictional educational software company called Curriculum Companion Suites. 

Like the business plan for the NALB Creative Center, it includes plenty of information for prospective investors and other key stakeholders in the business.

One of the most notable features of this business plan is the executive summary, which includes an overview of the product, market, and mission.

The first two are essential for software companies because the product offering is so often at the forefront of the company’s strategy. Without that information being immediately available to investors and executives, then you risk writing an unfocused business plan.

It’s essential to front-load your company’s mission if it explains your "Why?" and this example does just that. In other words, why do you do what you do, and why should stakeholders care? This is an important section to include if you feel that your mission will drive interest in the business and its offerings.

7. Culina Sample Business Plan

Culina's sample business plan is an excellent example of how to lay out your business plan so that it flows naturally, engages readers, and provides the critical information investors and stakeholders need. 

You can use this template as a guide while you're gathering important information for your own business plan. You'll have a better understanding of the data and research you need to do since Culina’s plan outlines these details so flawlessly for inspiration.

8. Plum Sample Business Plan

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Business plans might seem like an old-school stiff-collared practice, but they deserve a place in the startup realm, too. It’s probably not going to be the frame-worthy document you hang in the office—yet, it may one day be deserving of the privilege.

Whether you’re looking to win the heart of an angel investor or convince a bank to lend you money, you’ll need a business plan. And not just any ol’ notes and scribble on the back of a pizza box or napkin—you’ll need a professional, standardized report.

Bah. Sounds like homework, right?

Yes. Yes, it does.

However, just like bookkeeping, loan applications, and 404 redirects, business plans are an essential step in cementing your business foundation.

Don’t worry. We’ll show you how to write a business plan without boring you to tears. We’ve jam-packed this article with all the business plan examples, templates, and tips you need to take your non-existent proposal from concept to completion.

Table of Contents

What Is a Business Plan?

Tips to Make Your Small Business Plan Ironclad

How to Write a Business Plan in 6 Steps

Startup Business Plan Template

Business Plan Examples

Work on Making Your Business Plan

How to Write a Business Plan FAQs

What is a business plan why do you desperately need one.

A business plan is a roadmap that outlines:

• Who your business is, what it does, and who it serves
• Where your business is now
• Where you want it to go
• How you’re going to make it happen
• What might stop you from taking your business from Point A to Point B
• How you’ll overcome the predicted obstacles

While it’s not required when starting a business, having a business plan is helpful for a few reasons:

• Secure a Bank Loan: Before approving you for a business loan, banks will want to see that your business is legitimate and can repay the loan. They want to know how you’re going to use the loan and how you’ll make monthly payments on your debt. Lenders want to see a sound business strategy that doesn’t end in loan default.
• Win Over Investors: Like lenders, investors want to know they’re going to make a return on their investment. They need to see your business plan to have the confidence to hand you money.
• Stay Focused: It’s easy to get lost chasing the next big thing. Your business plan keeps you on track and focused on the big picture. Your business plan can prevent you from wasting time and resources on something that isn’t aligned with your business goals.

Beyond the reasoning, let’s look at what the data says:

• Simply writing a business plan can boost your average annual growth by 30%
• Entrepreneurs who create a formal business plan are 16% more likely to succeed than those who don’t
• A study looking at 65 fast-growth companies found that 71% had small business plans
• The process and output of creating a business plan have shown to improve business performance

Convinced yet? If those numbers and reasons don’t have you scrambling for pen and paper, who knows what will.

Don’t Skip: Business Startup Costs Checklist

Before we get into the nitty-gritty steps of how to write a business plan, let’s look at some high-level tips to get you started in the right direction:

Be Professional and Legit

You might be tempted to get cutesy or revolutionary with your business plan—resist the urge. While you should let your brand and creativity shine with everything you produce, business plans fall more into the realm of professional documents.

Think of your business plan the same way as your terms and conditions, employee contracts, or financial statements. You want your plan to be as uniform as possible so investors, lenders, partners, and prospective employees can find the information they need to make important decisions.

If you want to create a fun summary business plan for internal consumption, then, by all means, go right ahead. However, for the purpose of writing this external-facing document, keep it legit.

Know Your Audience

Your official business plan document is for lenders, investors, partners, and big-time prospective employees. Keep these names and faces in your mind as you draft your plan.

Think about what they might be interested in seeing, what questions they’ll ask, and what might convince (or scare) them. Cut the jargon and tailor your language so these individuals can understand.

Remember, these are busy people. They’re likely looking at hundreds of applicants and startup investments every month. Keep your business plan succinct and to the point. Include the most pertinent information and omit the sections that won’t impact their decision-making.

Invest Time Researching

You might not have answers to all the sections you should include in your business plan. Don’t skip over these!

Your audience will want:

• Detailed information about your customers
• Numbers and solid math to back up your financial claims and estimates
• Deep insights about your competitors and potential threats
• Data to support market opportunities and strategy

Your answers can’t be hypothetical or opinionated. You need research to back up your claims. If you don’t have that data yet, then invest time and money in collecting it. That information isn’t just critical for your business plan—it’s essential for owning, operating, and growing your company.

Stay Realistic

Your business may be ambitious, but reign in the enthusiasm just a teeny-tiny bit. The last thing you want to do is have an angel investor call BS and say “I’m out” before even giving you a chance.

The folks looking at your business and evaluating your plan have been around the block—they know a thing or two about fact and fiction. Your plan should be a blueprint for success. It should be the step-by-step roadmap for how you’re going from Point A to Point B.

How to Write a Business Plan—6 Essential Elements

Not every business plan looks the same, but most share a few common elements. Here’s what they typically include:

• Executive Summary
• Business Overview
• Products and Services
• Market Analysis
• Competitive Analysis
• Financial Strategy

Below, we’ll break down each of these sections in more detail.

1. Executive Summary

While your executive summary is the first page of your business plan, it’s the section you’ll write last. That’s because it summarizes your entire business plan into a succinct one-pager.

Begin with an executive summary that introduces the reader to your business and gives them an overview of what’s inside the business plan.

Your executive summary highlights key points of your plan. Consider this your elevator pitch. You want to put all your juiciest strengths and opportunities strategically in this section.

2. Business Overview

In this section, you can dive deeper into the elements of your business, including answering:

• What’s your business structure? Sole proprietorship, LLC, corporation, etc.
• Where is it located?
• Who owns the business? Does it have employees?
• What problem does it solve, and how?
• What’s your mission statement? Your mission statement briefly describes why you are in business. To write a proper mission statement, brainstorm your business’s core values and who you serve.

Don’t overlook your mission statement. This powerful sentence or paragraph could be the inspiration that drives an investor to take an interest in your business. Here are a few examples of powerful mission statements that just might give you the goosebumps:

• Patagonia: Build the best product, cause no unnecessary harm, use business to inspire and implement solutions to the environmental crisis.
• Tesla: To accelerate the world’s transition to sustainable energy.
• InvisionApp : Question Assumptions. Think Deeply. Iterate as a Lifestyle. Details, Details. Design is Everywhere. Integrity.
• TED : Spread ideas.
• Warby Parker : To offer designer eyewear at a revolutionary price while leading the way for socially conscious businesses.

3. Products and Services

As the owner, you know your business and the industry inside and out. However, whoever’s reading your document might not. You’re going to need to break down your products and services in minute detail.

For example, if you own a SaaS business, you’re going to need to explain how this business model works and what you’re selling.

You’ll need to include:

• What services you sell: Describe the services you provide and how these will help your target audience.
• What products you sell: Describe your products (and types if applicable) and how they will solve a need for your target and provide value.
• How much you charge: If you’re selling services, will you charge hourly, per project, retainer, or a mixture of all of these? If you’re selling products, what are the price ranges?

4. Market Analysis

Your market analysis essentially explains how your products and services address customer concerns and pain points. This section will include research and data on the state and direction of your industry and target market.

This research should reveal lucrative opportunities and how your business is uniquely positioned to seize the advantage. You’ll also want to touch on your marketing strategy and how it will (or does) work for your audience.

Include a detailed analysis of your target customers. This describes the people you serve and sell your product to. Be careful not to go too broad here—you don’t want to fall into the common entrepreneurial trap of trying to sell to everyone and thereby not differentiating yourself enough to survive the competition.

The market analysis section will include your unique value proposition. Your unique value proposition (UVP) is the thing that makes you stand out from your competitors. This is your key to success.

If you don’t have a UVP, you don’t have a way to take on competitors who are already in this space. Here’s an example of an ecommerce internet business plan outlining their competitive edge:

FireStarters’ competitive advantage is offering product lines that make a statement but won’t leave you broke. The major brands are expensive and not distinctive enough to satisfy the changing taste of our target customers. FireStarters offers products that are just ahead of the curve and so affordable that our customers will return to the website often to check out what’s new.

5. Competitive Analysis

Your competitive analysis examines the strengths and weaknesses of competing businesses in your market or industry. This will include direct and indirect competitors. It can also include threats and opportunities, like economic concerns or legal restraints.

The best way to sum up this section is with a classic SWOT analysis. This will explain your company’s position in relation to your competitors.

6. Financial Strategy

Your financial strategy will sum up your revenue, expenses, profit (or loss), and financial plan for the future. It’ll explain how you make money, where your cash flow goes, and how you’ll become profitable or stay profitable.

This is one of the most important sections for lenders and investors. Have you ever watched Shark Tank? They always ask about the company’s financial situation. How has it performed in the past? What’s the ongoing outlook moving forward? How does the business plan to make it happen?

Answer all of these questions in your financial strategy so that your audience doesn’t have to ask. Go ahead and include forecasts and graphs in your plan, too:

• Balance sheet: This includes your assets, liabilities, and equity.
• Profit & Loss (P&L) statement: This details your income and expenses over a given period.
• Cash flow statement: Similar to the P&L, this one will show all cash flowing into and out of the business each month.

It takes cash to change the world—lenders and investors get it. If you’re short on funding, explain how much money you’ll need and how you’ll use the capital. Where are you looking for financing? Are you looking to take out a business loan, or would you rather trade equity for capital instead?

Read More: 16 Financial Concepts Every Entrepreneur Needs to Know

Startup Business Plan Template (Copy/Paste Outline)

Ready to write your own business plan? Copy/paste the startup business plan template below and fill in the blanks.

Executive Summary Remember, do this last. Summarize who you are and your business plan in one page.

Business Overview Describe your business. What’s it do? Who owns it? How’s it structured? What’s the mission statement?

Products and Services Detail the products and services you offer. How do they work? What do you charge?

Market Analysis Write about the state of the market and opportunities. Use date. Describe your customers. Include your UVP.

Competitive Analysis Outline the competitors in your market and industry. Include threats and opportunities. Add a SWOT analysis of your business.

Financial Strategy Sum up your revenue, expenses, profit (or loss), and financial plan for the future. If you’re applying for a loan, include how you’ll use the funding to progress the business.

5 Frame-Worthy Business Plan Examples

Want to explore other templates and examples? We got you covered. Check out these 5 business plan examples you can use as inspiration when writing your plan:

• SBA Wooden Grain Toy Company
• SBA We Can Do It Consulting
• OrcaSmart Business Plan Sample
• Plum Business Plan Template
• PandaDoc Free Business Plan Templates

Get to Work on Making Your Business Plan

If you find you’re getting stuck on perfecting your document, opt for a simple one-page business plan —and then get to work. You can always polish up your official plan later as you learn more about your business and the industry.

Remember, business plans are not a requirement for starting a business—they’re only truly essential if a bank or investor is asking for it.

Ask others to review your business plan. Get feedback from other startups and successful business owners. They’ll likely be able to see holes in your planning or undetected opportunities—just make sure these individuals aren’t your competitors (or potential competitors).

Your business plan isn’t a one-and-done report—it’s a living, breathing document. You’ll make changes to it as you grow and evolve. When the market or your customers change, your plan will need to change to adapt.

That means when you’re finished with this exercise, it’s not time to print your plan out and stuff it in a file cabinet somewhere. No, it should sit on your desk as a day-to-day reference. Use it (and update it) as you make decisions about your product, customers, and financial plan.

Review your business plan frequently, update it routinely, and follow the path you’ve developed to the future you’re building.

Keep Learning: New Product Development Process in 8 Easy Steps

What financial information should be included in a business plan?

Be as detailed as you can without assuming too much. For example, include your expected revenue, expenses, profit, and growth for the future.

What are some common mistakes to avoid when writing a business plan?

The most common mistake is turning your business plan into a textbook. A business plan is an internal guide and an external pitching tool. Cut the fat and only include the most relevant information to start and run your business.

Who should review my business plan before I submit it?

Co-founders, investors, or a board of advisors. Otherwise, reach out to a trusted mentor, your local chamber of commerce, or someone you know that runs a business.

Ready to Write Your Business Plan?

Don’t let creating a business plan hold you back from starting your business. Writing documents might not be your thing—that doesn’t mean your business is a bad idea.

Let us help you get started.

Join our free training to learn how to start an online side hustle in 30 days or less. We’ll provide you with a proven roadmap for how to find, validate, and pursue a profitable business idea (even if you have zero entrepreneurial experience).

Stuck on the ideas part? No problem. When you attend the masterclass, we’ll send you a free ebook with 100 of the hottest side hustle trends right now. It’s chock full of brilliant business ideas to get you up and running in the right direction.

About Jesse Sumrak

Jesse Sumrak is a writing zealot focused on creating killer content. He’s spent almost a decade writing about startup, marketing, and entrepreneurship topics, having built and sold his own post-apocalyptic fitness bootstrapped business. A writer by day and a peak bagger by night (and early early morning), you can usually find Jesse preparing for the apocalypse on a precipitous peak somewhere in the Rocky Mountains of Colorado.

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Blog Business 15+ Business Plan Examples to Win Your Next Round of Funding

15+ Business Plan Examples to Win Your Next Round of Funding

Written by: Jennifer Gaskin Jun 09, 2021

“If you fail to plan, you are planning to fail,” according to words of wisdom dubiously attributed to Benjamin Franklin. While there’s no solid evidence that Franklin actually coined this phrase, the sentiment rings true for any business.

Not having a solid plan makes it unlikely you’ll achieve the goals you seek, whether the goals are getting your to-do list done or launching a successful organization.

In the early stages of a company, that means developing things like pitch decks, business plans, one-sheeters and more. With Venngage’s Business Plan Builder , you can easily organize your business plan into a visually appealing format that can help you win over investors, lenders or partners.

Learn more about  how to create a business plan  so you can hit the ground running after reading through this list for inspirational examples of business plans.

START CREATING FOR FREE

Click to jump ahead:

Simple business plan example, startup business plan example, small business plan example, nonprofit business plan example, strategic business plan example, market analysis business plan example, sales business plan example, organization and management business plan example, marketing and sales strategy business plan example, apple business plan example, airbnb business plan example, sequoia capital business plan example.

While your business plan should be supported by thorough and exhaustive research into your market and competitors, the resulting document does not have to be overwhelming for the reader. In fact, if you can boil your business plan down to a few key pages, all the better.

CREATE THIS PLAN TEMPLATE

The simple, bold visual aesthetic of this  business plan template  pairs well with the straightforward approach to the content and various elements of the business plan itself.

Use Venngage’s My Brand Kit  to automatically add your brand colors and fonts to your business plan with just a few clicks.

Return to Table of Contents

An essential startup business plan should include a clear and compelling value proposition, market analysis, competitive analysis, target audience identification, financial projections, and a well-defined marketing and operational strategy.

For a typical startup, the need to appear disruptive in the industry is important. After all, if you’re not offering anything truly new, why would an investor turn their attention toward your organization. That means establishing a problem and the ways in which you solve it right away.

CREATE THIS PRESENTATION TEMPLATE

Whether it’s a full-scale business plan or, in this case, a pitch deck, the ideal way for a startup to make a splash with its plans is to be bold. This successful business plan example is memorable and aspirational.

In the Venngage editor, you can upload images of your business. Add these images to your plans and reports to make them uniquely your own.

All businesses start out small at first, but that doesn’t mean their communications have to be small. One of the best ways to get investors, lenders and talent on board is to show that you’ve done your due diligence.

In this small business plan example, the content is spread over many pages, which is useful in making lengthy, in-depth research feel less like a chore than packing everyone on as few pages as possible.

Organizations that set out to solve problems rather than earning profits also benefit from creating compelling business plans that stir an emotional response in potential donors, benefactors, potential staff members or even media.

CREATE THIS REPORT TEMPLATE

Simplicity is the goal for nonprofits when it comes to business plans, particularly in their early days. Explain the crisis at hand and exactly how your organization will make a difference, which will help donors visualize how their money will be used to help.

Business plans are also helpful for companies that have been around for a while. Whether they’re considering new products to launch or looking for new opportunities, companies can approach business plans from the strategy side of the equation as well.

Strategic business plans or strategy infographics should be highly focused on a single area or problem to be solved rather than taking a holistic approach to the entire business. Expanding scope too much can make a strategy seem too difficult to implement.

Easily share your business plan with Venngage’s multiple download options, including PNG, PNG HD, and as an interactive PDF.

One-page business plan example

For organizations with a simple business model, often a one-page business plan is all that’s needed. This is possible in any industry, but the most common are traditional ones like retail, where few complex concepts need to be explained.

This one-page strategic business plan example could be easily replicated for an organization that offers goods or services across multiple channels or one with three core business areas. It’s a good business plan example for companies whose plans can be easily boiled down to a few bullet points per area.

Especially when entering a saturated market, understanding the landscape and players is crucial to understanding how your organization can fit it—and stand out. That’s why centering your business plan around a market analysis is often a good idea.

In this example, the majority of the content and about half the pages are focused on the market analysis, including competitors, trends, pricing, demographics and more. This successful business plan example ensures the artwork and style used perfectly matches the company’s aesthetic, which further reinforces its position in the market.

You can find more memorable business plan templates to customize in the Venngage editor. Browse Venngage’s  business plan templates  to find plans that work for you and start editing.

Company description business plan example

Depending on the market, focusing on your company story and what makes you different can drive your narrative home with potential investors. By focusing your business plan on a company description, you center yourself and your organization in the minds of your audience.

This abbreviated plan is a good business plan example. It uses most of the content to tell the organization’s story. In addition to background about the company, potential investors or clients can see how this design firm’s process is different from their rivals.

With Venngage Business , you can collaborate with team members in real-time to create a business plan that will be effective when presenting to investors.

Five-year business plan example

For most startups or young companies, showing potential investors or partners exactly how and when the company will become profitable is a key aspect of presenting a business plan. Whether it’s woven into a larger presentation or stands alone, you should be sure to include your five-year business plan so investors know you’re looking far beyond the present.

CREATE THIS PROPOSAL TEMPLATE

With Venngage’s Business Plan Builder , you can customize a schedule like this to quickly illustrate for investors or partners what your revenue targets are for the first three to five years your company is in operation.

The lifeblood of any company is the sales team. These are the energetic folks who bring in new business, develop leads and turn prospects into customers. Focusing your energy on creating a sales business plan would prove to investors that you understand what will make your company money.

In this example sales business plan, several facets of ideal buyers are detailed. These include a perfect customer profile that helps to convey to your audience that customer relationships will be at the heart of your operation.

You can include business infographics in your plan to visualize your goals. And with Venngage’s gallery of images and icons, you can customize the template to better reflect your business ethos.

Company mergers and shakeups are also major reasons for organizations to require strong business planning. Creating new departments, deciding which staff to retain and charting a course forward can be even more complex than starting a business from scratch.

This organization and management business plan focuses on how the company can optimize operations through a few key organizational projects.

Executive summary for business plan example

Executive summaries give your business plan a strong human touch, and they set the tone for what’s to follow. That could mean having your executive leadership team write a personal note or singling out some huge achievements of which you’re particularly proud in a business plan infographic .

In this executive summary for a business plan, a brief note is accompanied by a few notable achievements that signal the organization and leadership team’s authority in the industry.

Marketing and sales are two sides of the same coin, and clever companies know how they play off each other. That’s why centering your business plan around your marketing and sales strategy can pay dividends when it comes time to find investors and potential partners.

This marketing and sales business plan example is the picture of a sleek, modern aesthetic, which is appropriate across many industries and will speak volumes to numbers-obsesses sales and marketing leaders.

Do business plans really help? Well, here’s some math for you; in 1981, Apple had just gone public and was in the midst of marketing an absolute flop , the Apple III computer.  The company’s market cap, or total estimated market value,  could hit $3 trillion this year.

Did this Apple business plan make the difference? No, it’s not possible to attribute the success of Apple entirely to this business plan from July 1981, but this ancient artifact goes to show that even the most groundbreaking companies need to take an honest stock of their situation.

Apple’s 1981 business plan example pdf covers everything from the market landscape for computing to the products that founder Steve Jobs expects to roll out over the next few years, and the advanced analysis contained in the document shows how strategic Jobs and other Apple executives were in those early days.

Inviting strangers to stay in your house for the weekend seemed like a crazy concept before Airbnb became one of the world’s biggest companies. Like all disruptive startups, Airbnb had to create a robust, active system from nothing.

As this Airbnb business plan pitch deck example shows, for companies that are introducing entirely new concepts, it’s helpful not to get too into the weeds. Explain the problem simply and boil down the essence of your solution into a few words; in this case, “A web platform where users can rent out their space” perfectly sums up this popular company.

Sequoia Capital is one of the most successful venture capital firms in the world, backing startups that now have a combined stock market value of more than $1 trillion, according to a Forbes analysis .

For young companies and startups that want to play in the big leagues, tailoring your pitch to something that would appeal to a company like Sequoia Capital is a good idea. That’s why the company has a standard business plan format it recommends .

Using Sequoia Capital’s business plan example means being simple and clear with your content, like the above deck. Note how no slide contains much copy, and even when all slides appear on the screen at once, the text is legible.

In summary: Use Venngage to design business plans that will impress investors

Not every business plan, pitch deck or one-sheeter will net you billions in investment dollars, but every entrepreneur should be adept at crafting impressive, authoritative and informative business plans.

Whether you use one of the inspirational templates shared here or you want to go old school and mimic Apple’s 1981 business plan, using Venngage’s Business Plan Builder helps you bring your company’s vision to life.

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How to Write a Business Plan: Step-by-Step Guide + Examples

Noah Parsons

24 min. read

Updated May 7, 2024

Writing a business plan doesn’t have to be complicated. 

In this step-by-step guide, you’ll learn how to write a business plan that’s detailed enough to impress bankers and potential investors, while giving you the tools to start, run, and grow a successful business.

• The basics of business planning

If you’re reading this guide, then you already know why you need a business plan . 

You understand that planning helps you: 

• Raise money
• Grow strategically
• Keep your business on the right track 

As you start to write your plan, it’s useful to zoom out and remember what a business plan is .

At its core, a business plan is an overview of the products and services you sell, and the customers that you sell to. It explains your business strategy: how you’re going to build and grow your business, what your marketing strategy is, and who your competitors are.

Most business plans also include financial forecasts for the future. These set sales goals, budget for expenses, and predict profits and cash flow. 

A good business plan is much more than just a document that you write once and forget about. It’s also a guide that helps you outline and achieve your goals. 

After completing your plan, you can use it as a management tool to track your progress toward your goals. Updating and adjusting your forecasts and budgets as you go is one of the most important steps you can take to run a healthier, smarter business. 

We’ll dive into how to use your plan later in this article.

There are many different types of plans , but we’ll go over the most common type here, which includes everything you need for an investor-ready plan. However, if you’re just starting out and are looking for something simpler—I recommend starting with a one-page business plan . It’s faster and easier to create. 

It’s also the perfect place to start if you’re just figuring out your idea, or need a simple strategic plan to use inside your business.

Dig deeper : How to write a one-page business plan

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• What to include in your business plan

Executive summary

The executive summary is an overview of your business and your plans. It comes first in your plan and is ideally just one to two pages. Most people write it last because it’s a summary of the complete business plan.

Ideally, the executive summary can act as a stand-alone document that covers the highlights of your detailed plan. 

In fact, it’s common for investors to ask only for the executive summary when evaluating your business. If they like what they see in the executive summary, they’ll often follow up with a request for a complete plan, a pitch presentation , or more in-depth financial forecasts .

Your executive summary should include:

• A summary of the problem you are solving
• A description of your product or service
• An overview of your target market
• A brief description of your team
• A summary of your financials
• Your funding requirements (if you are raising money)

Dig Deeper: How to write an effective executive summary

Products and services description

This is where you describe exactly what you’re selling, and how it solves a problem for your target market. The best way to organize this part of your plan is to start by describing the problem that exists for your customers. After that, you can describe how you plan to solve that problem with your product or service. 

This is usually called a problem and solution statement .

To truly showcase the value of your products and services, you need to craft a compelling narrative around your offerings. How will your product or service transform your customers’ lives or jobs? A strong narrative will draw in your readers.

This is also the part of the business plan to discuss any competitive advantages you may have, like specific intellectual property or patents that protect your product. If you have any initial sales, contracts, or other evidence that your product or service is likely to sell, include that information as well. It will show that your idea has traction , which can help convince readers that your plan has a high chance of success.

Market analysis

Your target market is a description of the type of people that you plan to sell to. You might even have multiple target markets, depending on your business. 

A market analysis is the part of your plan where you bring together all of the information you know about your target market. Basically, it’s a thorough description of who your customers are and why they need what you’re selling. You’ll also include information about the growth of your market and your industry .

Try to be as specific as possible when you describe your market. 

Include information such as age, income level, and location—these are what’s called “demographics.” If you can, also describe your market’s interests and habits as they relate to your business—these are “psychographics.” 

Related: Target market examples

Essentially, you want to include any knowledge you have about your customers that is relevant to how your product or service is right for them. With a solid target market, it will be easier to create a sales and marketing plan that will reach your customers. That’s because you know who they are, what they like to do, and the best ways to reach them.

Next, provide any additional information you have about your market. 

What is the size of your market ? Is the market growing or shrinking? Ideally, you’ll want to demonstrate that your market is growing over time, and also explain how your business is positioned to take advantage of any expected changes in your industry.

Dig Deeper: Learn how to write a market analysis

Competitive analysis

Part of defining your business opportunity is determining what your competitive advantage is. To do this effectively, you need to know as much about your competitors as your target customers. 

Every business has some form of competition. If you don’t think you have competitors, then explore what alternatives there are in the market for your product or service. 

For example: In the early years of cars, their main competition was horses. For social media, the early competition was reading books, watching TV, and talking on the phone.

A good competitive analysis fully lays out the competitive landscape and then explains how your business is different. Maybe your products are better made, or cheaper, or your customer service is superior. Maybe your competitive advantage is your location – a wide variety of factors can ultimately give you an advantage.

Dig Deeper: How to write a competitive analysis for your business plan

Marketing and sales plan

The marketing and sales plan covers how you will position your product or service in the market, the marketing channels and messaging you will use, and your sales tactics. 

The best place to start with a marketing plan is with a positioning statement . 

This explains how your business fits into the overall market, and how you will explain the advantages of your product or service to customers. You’ll use the information from your competitive analysis to help you with your positioning. 

For example: You might position your company as the premium, most expensive but the highest quality option in the market. Or your positioning might focus on being locally owned and that shoppers support the local economy by buying your products.

Once you understand your positioning, you’ll bring this together with the information about your target market to create your marketing strategy . 

This is how you plan to communicate your message to potential customers. Depending on who your customers are and how they purchase products like yours, you might use many different strategies, from social media advertising to creating a podcast. Your marketing plan is all about how your customers discover who you are and why they should consider your products and services. 

While your marketing plan is about reaching your customers—your sales plan will describe the actual sales process once a customer has decided that they’re interested in what you have to offer. 

If your business requires salespeople and a long sales process, describe that in this section. If your customers can “self-serve” and just make purchases quickly on your website, describe that process. 

A good sales plan picks up where your marketing plan leaves off. The marketing plan brings customers in the door and the sales plan is how you close the deal.

Together, these specific plans paint a picture of how you will connect with your target audience, and how you will turn them into paying customers.

Dig deeper: What to include in your sales and marketing plan

Business operations

The operations section describes the necessary requirements for your business to run smoothly. It’s where you talk about how your business works and what day-to-day operations look like. 

Depending on how your business is structured, your operations plan may include elements of the business like:

• Supply chain management
• Manufacturing processes
• Equipment and technology
• Distribution

Some businesses distribute their products and reach their customers through large retailers like Amazon.com, Walmart, Target, and grocery store chains. 

These businesses should review how this part of their business works. The plan should discuss the logistics and costs of getting products onto store shelves and any potential hurdles the business may have to overcome.

If your business is much simpler than this, that’s OK. This section of your business plan can be either extremely short or more detailed, depending on the type of business you are building.

For businesses selling services, such as physical therapy or online software, you can use this section to describe the technology you’ll leverage, what goes into your service, and who you will partner with to deliver your services.

Dig Deeper: Learn how to write the operations chapter of your plan

Key milestones and metrics

Although it’s not required to complete your business plan, mapping out key business milestones and the metrics can be incredibly useful for measuring your success.

Good milestones clearly lay out the parameters of the task and set expectations for their execution. You’ll want to include:

• A description of each task
• The proposed due date
• Who is responsible for each task

If you have a budget, you can include projected costs to hit each milestone. You don’t need extensive project planning in this section—just list key milestones you want to hit and when you plan to hit them. This is your overall business roadmap. 

Possible milestones might be:

• Website launch date
• Store or office opening date
• First significant sales
• Break even date
• Business licenses and approvals

You should also discuss the key numbers you will track to determine your success. Some common metrics worth tracking include:

• Conversion rates
• Customer acquisition costs
• Profit per customer
• Repeat purchases

It’s perfectly fine to start with just a few metrics and grow the number you are tracking over time. You also may find that some metrics simply aren’t relevant to your business and can narrow down what you’re tracking.

Dig Deeper: How to use milestones in your business plan

Organization and management team

Investors don’t just look for great ideas—they want to find great teams. Use this chapter to describe your current team and who you need to hire . You should also provide a quick overview of your location and history if you’re already up and running.

Briefly highlight the relevant experiences of each key team member in the company. It’s important to make the case for why yours is the right team to turn an idea into a reality. 

Do they have the right industry experience and background? Have members of the team had entrepreneurial successes before? 

If you still need to hire key team members, that’s OK. Just note those gaps in this section.

Your company overview should also include a summary of your company’s current business structure . The most common business structures include:

• Sole proprietor
• Partnership

Be sure to provide an overview of how the business is owned as well. Does each business partner own an equal portion of the business? How is ownership divided? 

Potential lenders and investors will want to know the structure of the business before they will consider a loan or investment.

Dig Deeper: How to write about your company structure and team

Financial plan

Last, but certainly not least, is your financial plan chapter. 

Entrepreneurs often find this section the most daunting. But, business financials for most startups are less complicated than you think, and a business degree is certainly not required to build a solid financial forecast. 

A typical financial forecast in a business plan includes the following:

• Sales forecast : An estimate of the sales expected over a given period. You’ll break down your forecast into the key revenue streams that you expect to have.
• Expense budget : Your planned spending such as personnel costs , marketing expenses, and taxes.
• Profit & Loss : Brings together your sales and expenses and helps you calculate planned profits.
• Cash Flow : Shows how cash moves into and out of your business. It can predict how much cash you’ll have on hand at any given point in the future.
• Balance Sheet : A list of the assets, liabilities, and equity in your company. In short, it provides an overview of the financial health of your business. 

A strong business plan will include a description of assumptions about the future, and potential risks that could impact the financial plan. Including those will be especially important if you’re writing a business plan to pursue a loan or other investment.

Dig Deeper: How to create financial forecasts and budgets

This is the place for additional data, charts, or other information that supports your plan.

Including an appendix can significantly enhance the credibility of your plan by showing readers that you’ve thoroughly considered the details of your business idea, and are backing your ideas up with solid data.

Just remember that the information in the appendix is meant to be supplementary. Your business plan should stand on its own, even if the reader skips this section.

Dig Deeper : What to include in your business plan appendix

Optional: Business plan cover page

Adding a business plan cover page can make your plan, and by extension your business, seem more professional in the eyes of potential investors, lenders, and partners. It serves as the introduction to your document and provides necessary contact information for stakeholders to reference.

Your cover page should be simple and include:

• Company logo
• Business name
• Value proposition (optional)
• Business plan title
• Completion and/or update date
• Address and contact information
• Confidentiality statement

Just remember, the cover page is optional. If you decide to include it, keep it very simple and only spend a short amount of time putting it together.

Dig Deeper: How to create a business plan cover page

How to use AI to help write your business plan

Generative AI tools such as ChatGPT can speed up the business plan writing process and help you think through concepts like market segmentation and competition. These tools are especially useful for taking ideas that you provide and converting them into polished text for your business plan.

The best way to use AI for your business plan is to leverage it as a collaborator , not a replacement for human creative thinking and ingenuity. 

AI can come up with lots of ideas and act as a brainstorming partner. It’s up to you to filter through those ideas and figure out which ones are realistic enough to resonate with your customers. 

There are pros and cons of using AI to help with your business plan . So, spend some time understanding how it can be most helpful before just outsourcing the job to AI.

Learn more: 10 AI prompts you need to write a business plan

• Writing tips and strategies

To help streamline the business plan writing process, here are a few tips and key questions to answer to make sure you get the most out of your plan and avoid common mistakes .  

Determine why you are writing a business plan

Knowing why you are writing a business plan will determine your approach to your planning project. 

For example: If you are writing a business plan for yourself, or just to use inside your own business , you can probably skip the section about your team and organizational structure. 

If you’re raising money, you’ll want to spend more time explaining why you’re looking to raise the funds and exactly how you will use them.

Regardless of how you intend to use your business plan , think about why you are writing and what you’re trying to get out of the process before you begin.

Keep things concise

Probably the most important tip is to keep your business plan short and simple. There are no prizes for long business plans . The longer your plan is, the less likely people are to read it. 

So focus on trimming things down to the essentials your readers need to know. Skip the extended, wordy descriptions and instead focus on creating a plan that is easy to read —using bullets and short sentences whenever possible.

Have someone review your business plan

Writing a business plan in a vacuum is never a good idea. Sometimes it’s helpful to zoom out and check if your plan makes sense to someone else. You also want to make sure that it’s easy to read and understand.

Don’t wait until your plan is “done” to get a second look. Start sharing your plan early, and find out from readers what questions your plan leaves unanswered. This early review cycle will help you spot shortcomings in your plan and address them quickly, rather than finding out about them right before you present your plan to a lender or investor.

If you need a more detailed review, you may want to explore hiring a professional plan writer to thoroughly examine it.

Use a free business plan template and business plan examples to get started

Knowing what information to include in a business plan is sometimes not quite enough. If you’re struggling to get started or need additional guidance, it may be worth using a business plan template. 

There are plenty of great options available (we’ve rounded up our 8 favorites to streamline your search).

But, if you’re looking for a free downloadable business plan template , you can get one right now; download the template used by more than 1 million businesses. 

Or, if you just want to see what a completed business plan looks like, check out our library of over 550 free business plan examples . 

We even have a growing list of industry business planning guides with tips for what to focus on depending on your business type.

Common pitfalls and how to avoid them

It’s easy to make mistakes when you’re writing your business plan. Some entrepreneurs get sucked into the writing and research process, and don’t focus enough on actually getting their business started. 

Here are a few common mistakes and how to avoid them:

Not talking to your customers : This is one of the most common mistakes. It’s easy to assume that your product or service is something that people want. Before you invest too much in your business and too much in the planning process, make sure you talk to your prospective customers and have a good understanding of their needs.

• Overly optimistic sales and profit forecasts: By nature, entrepreneurs are optimistic about the future. But it’s good to temper that optimism a little when you’re planning, and make sure your forecasts are grounded in reality. 
• Spending too much time planning: Yes, planning is crucial. But you also need to get out and talk to customers, build prototypes of your product and figure out if there’s a market for your idea. Make sure to balance planning with building.
• Not revising the plan: Planning is useful, but nothing ever goes exactly as planned. As you learn more about what’s working and what’s not—revise your plan, your budgets, and your revenue forecast. Doing so will provide a more realistic picture of where your business is going, and what your financial needs will be moving forward.
• Not using the plan to manage your business: A good business plan is a management tool. Don’t just write it and put it on the shelf to collect dust – use it to track your progress and help you reach your goals.
• Presenting your business plan

The planning process forces you to think through every aspect of your business and answer questions that you may not have thought of. That’s the real benefit of writing a business plan – the knowledge you gain about your business that you may not have been able to discover otherwise.

With all of this knowledge, you’re well prepared to convert your business plan into a pitch presentation to present your ideas. 

A pitch presentation is a summary of your plan, just hitting the highlights and key points. It’s the best way to present your business plan to investors and team members.

Dig Deeper: Learn what key slides should be included in your pitch deck

Use your business plan to manage your business

One of the biggest benefits of planning is that it gives you a tool to manage your business better. With a revenue forecast, expense budget, and projected cash flow, you know your targets and where you are headed.

And yet, nothing ever goes exactly as planned – it’s the nature of business.

That’s where using your plan as a management tool comes in. The key to leveraging it for your business is to review it periodically and compare your forecasts and projections to your actual results.

Start by setting up a regular time to review the plan – a monthly review is a good starting point. During this review, answer questions like:

• Did you meet your sales goals?
• Is spending following your budget?
• Has anything gone differently than what you expected?

Now that you see whether you’re meeting your goals or are off track, you can make adjustments and set new targets. 

Maybe you’re exceeding your sales goals and should set new, more aggressive goals. In that case, maybe you should also explore more spending or hiring more employees. 

Or maybe expenses are rising faster than you projected. If that’s the case, you would need to look at where you can cut costs.

A plan, and a method for comparing your plan to your actual results , is the tool you need to steer your business toward success.

Learn More: How to run a regular plan review

Free business plan templates and examples

Kickstart your business plan writing with one of our free business plan templates or recommended tools.

Free business plan template

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One-page plan template

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Sample business plan library

Explore over 500 real-world business plan examples from a wide variety of industries.

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How to write a business plan FAQ

What is a business plan?

A document that describes your business , the products and services you sell, and the customers that you sell to. It explains your business strategy, how you’re going to build and grow your business, what your marketing strategy is, and who your competitors are.

What are the benefits of a business plan?

A business plan helps you understand where you want to go with your business and what it will take to get there. It reduces your overall risk, helps you uncover your business’s potential, attracts investors, and identifies areas for growth.

Having a business plan ultimately makes you more confident as a business owner and more likely to succeed for a longer period of time.

What are the 7 steps of a business plan?

The seven steps to writing a business plan include:

• Write a brief executive summary
• Describe your products and services.
• Conduct market research and compile data into a cohesive market analysis.
• Describe your marketing and sales strategy.
• Outline your organizational structure and management team.
• Develop financial projections for sales, revenue, and cash flow.
• Add any additional documents to your appendix.

What are the 5 most common business plan mistakes?

There are plenty of mistakes that can be made when writing a business plan. However, these are the 5 most common that you should do your best to avoid:

• 1. Not taking the planning process seriously.
• Having unrealistic financial projections or incomplete financial information.
• Inconsistent information or simple mistakes.
• Failing to establish a sound business model.
• Not having a defined purpose for your business plan.

What questions should be answered in a business plan?

Writing a business plan is all about asking yourself questions about your business and being able to answer them through the planning process. You’ll likely be asking dozens and dozens of questions for each section of your plan.

However, these are the key questions you should ask and answer with your business plan:

• How will your business make money?
• Is there a need for your product or service?
• Who are your customers?
• How are you different from the competition?
• How will you reach your customers?
• How will you measure success?

How long should a business plan be?

The length of your business plan fully depends on what you intend to do with it. From the SBA and traditional lender point of view, a business plan needs to be whatever length necessary to fully explain your business. This means that you prove the viability of your business, show that you understand the market, and have a detailed strategy in place.

If you intend to use your business plan for internal management purposes, you don’t necessarily need a full 25-50 page business plan. Instead, you can start with a one-page plan to get all of the necessary information in place.

What are the different types of business plans?

While all business plans cover similar categories, the style and function fully depend on how you intend to use your plan. Here are a few common business plan types worth considering.

Traditional business plan: The tried-and-true traditional business plan is a formal document meant to be used when applying for funding or pitching to investors. This type of business plan follows the outline above and can be anywhere from 10-50 pages depending on the amount of detail included, the complexity of your business, and what you include in your appendix.

Business model canvas: The business model canvas is a one-page template designed to demystify the business planning process. It removes the need for a traditional, copy-heavy business plan, in favor of a single-page outline that can help you and outside parties better explore your business idea.

One-page business plan: This format is a simplified version of the traditional plan that focuses on the core aspects of your business. You’ll typically stick with bullet points and single sentences. It’s most useful for those exploring ideas, needing to validate their business model, or who need an internal plan to help them run and manage their business.

Lean Plan: The Lean Plan is less of a specific document type and more of a methodology. It takes the simplicity and styling of the one-page business plan and turns it into a process for you to continuously plan, test, review, refine, and take action based on performance. It’s faster, keeps your plan concise, and ensures that your plan is always up-to-date.

What’s the difference between a business plan and a strategic plan?

A business plan covers the “who” and “what” of your business. It explains what your business is doing right now and how it functions. The strategic plan explores long-term goals and explains “how” the business will get there. It encourages you to look more intently toward the future and how you will achieve your vision.

However, when approached correctly, your business plan can actually function as a strategic plan as well. If kept lean, you can define your business, outline strategic steps, and track ongoing operations all with a single plan.

Noah is the COO at Palo Alto Software, makers of the online business plan app LivePlan. He started his career at Yahoo! and then helped start the user review site Epinions.com. From there he started a software distribution business in the UK before coming to Palo Alto Software to run the marketing and product teams.

Table of Contents

• Use AI to help write your plan
• Common planning mistakes
• Manage with your business plan
• Templates and examples

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How to make a business plan

Table of Contents

How to make a good business plan: step-by-step guide.

A business plan is a strategic roadmap used to navigate the challenging journey of entrepreneurship. It's the foundation upon which you build a successful business.

A well-crafted business plan can help you define your vision, clarify your goals, and identify potential problems before they arise.

But where do you start? How do you create a business plan that sets you up for success?

This article will explore the step-by-step process of creating a comprehensive business plan.

What is a business plan?

A business plan is a formal document that outlines a business's objectives, strategies, and operational procedures. It typically includes the following information about a company:

Products or services

Target market

Competitors

Marketing and sales strategies

Financial plan

Management team

A business plan serves as a roadmap for a company's success and provides a blueprint for its growth and development. It helps entrepreneurs and business owners organize their ideas, evaluate the feasibility, and identify potential challenges and opportunities.

As well as serving as a guide for business owners, a business plan can attract investors and secure funding. It demonstrates the company's understanding of the market, its ability to generate revenue and profits, and its strategy for managing risks and achieving success.

Business plan vs. business model canvas

A business plan may seem similar to a business model canvas, but each document serves a different purpose.

A business model canvas is a high-level overview that helps entrepreneurs and business owners quickly test and iterate their ideas. It is often a one-page document that briefly outlines the following:

Key partnerships

Key activities

Key propositions

Customer relationships

Customer segments

Key resources

Cost structure

Revenue streams

On the other hand, a Business Plan Template provides a more in-depth analysis of a company's strategy and operations. It is typically a lengthy document and requires significant time and effort to develop.

A business model shouldn’t replace a business plan, and vice versa. Business owners should lay the foundations and visually capture the most important information with a Business Model Canvas Template . Because this is a fast and efficient way to communicate a business idea, a business model canvas is a good starting point before developing a more comprehensive business plan.

A business plan can aim to secure funding from investors or lenders, while a business model canvas communicates a business idea to potential customers or partners.

Why is a business plan important?

A business plan is crucial for any entrepreneur or business owner wanting to increase their chances of success.

Here are some of the many benefits of having a thorough business plan.

Helps to define the business goals and objectives

A business plan encourages you to think critically about your goals and objectives. Doing so lets you clearly understand what you want to achieve and how you plan to get there.

A well-defined set of goals, objectives, and key results also provides a sense of direction and purpose, which helps keep business owners focused and motivated.

Guides decision-making

A business plan requires you to consider different scenarios and potential problems that may arise in your business. This awareness allows you to devise strategies to deal with these issues and avoid pitfalls.

With a clear plan, entrepreneurs can make informed decisions aligning with their overall business goals and objectives. This helps reduce the risk of making costly mistakes and ensures they make decisions with long-term success in mind.

Attracts investors and secures funding

Investors and lenders often require a business plan before considering investing in your business. A document that outlines the company's goals, objectives, and financial forecasts can help instill confidence in potential investors and lenders.

A well-written business plan demonstrates that you have thoroughly thought through your business idea and have a solid plan for success.

Identifies potential challenges and risks

A business plan requires entrepreneurs to consider potential challenges and risks that could impact their business. For example:

Is there enough demand for my product or service?

Will I have enough capital to start my business?

Is the market oversaturated with too many competitors?

What will happen if my marketing strategy is ineffective?

By identifying these potential challenges, entrepreneurs can develop strategies to mitigate risks and overcome challenges. This can reduce the likelihood of costly mistakes and ensure the business is well-positioned to take on any challenges.

Provides a basis for measuring success

A business plan serves as a framework for measuring success by providing clear goals and financial projections . Entrepreneurs can regularly refer to the original business plan as a benchmark to measure progress. By comparing the current business position to initial forecasts, business owners can answer questions such as:

Are we where we want to be at this point?

Did we achieve our goals?

If not, why not, and what do we need to do?

After assessing whether the business is meeting its objectives or falling short, business owners can adjust their strategies as needed.

How to make a business plan step by step

The steps below will guide you through the process of creating a business plan and what key components you need to include.

1. Create an executive summary

Start with a brief overview of your entire plan. The executive summary should cover your business plan's main points and key takeaways.

Keep your executive summary concise and clear with the Executive Summary Template . The simple design helps readers understand the crux of your business plan without reading the entire document.

2. Write your company description

Provide a detailed explanation of your company. Include information on what your company does, the mission statement, and your vision for the future.

Provide additional background information on the history of your company, the founders, and any notable achievements or milestones.

3. Conduct a market analysis

Conduct an in-depth analysis of your industry, competitors, and target market. This is best done with a SWOT analysis to identify your strengths, weaknesses, opportunities, and threats. Next, identify your target market's needs, demographics, and behaviors.

Use the Competitive Analysis Template to brainstorm answers to simple questions like:

What does the current market look like?

Who are your competitors?

What are they offering?

What will give you a competitive advantage?

Who is your target market?

What are they looking for and why?

How will your product or service satisfy a need?

These questions should give you valuable insights into the current market and where your business stands.

4. Describe your products and services

Provide detailed information about your products and services. This includes pricing information, product features, and any unique selling points.

Use the Product/Market Fit Template to explain how your products meet the needs of your target market. Describe what sets them apart from the competition.

5. Design a marketing and sales strategy

Outline how you plan to promote and sell your products. Your marketing strategy and sales strategy should include information about your:

Pricing strategy

Advertising and promotional tactics

Sales channels

The Go to Market Strategy Template is a great way to visually map how you plan to launch your product or service in a new or existing market.

6. Determine budget and financial projections

Document detailed information on your business’ finances. Describe the current financial position of the company and how you expect the finances to play out.

Some details to include in this section are:

Startup costs

Revenue projections

Profit and loss statement

Funding you have received or plan to receive

Strategy for raising funds

7. Set the organization and management structure

Define how your company is structured and who will be responsible for each aspect of the business. Use the Business Organizational Chart Template to visually map the company’s teams, roles, and hierarchy.

As well as the organization and management structure, discuss the legal structure of your business. Clarify whether your business is a corporation, partnership, sole proprietorship, or LLC.

8. Make an action plan

At this point in your business plan, you’ve described what you’re aiming for. But how are you going to get there? The Action Plan Template describes the following steps to move your business plan forward. Outline the next steps you plan to take to bring your business plan to fruition.

Types of business plans

Several types of business plans cater to different purposes and stages of a company's lifecycle. Here are some of the most common types of business plans.

Startup business plan

A startup business plan is typically an entrepreneur's first business plan. This document helps entrepreneurs articulate their business idea when starting a new business.

Not sure how to make a business plan for a startup? It’s pretty similar to a regular business plan, except the primary purpose of a startup business plan is to convince investors to provide funding for the business. A startup business plan also outlines the potential target market, product/service offering, marketing plan, and financial projections.

Strategic business plan

A strategic business plan is a long-term plan that outlines a company's overall strategy, objectives, and tactics. This type of strategic plan focuses on the big picture and helps business owners set goals and priorities and measure progress.

The primary purpose of a strategic business plan is to provide direction and guidance to the company's management team and stakeholders. The plan typically covers a period of three to five years.

Operational business plan

An operational business plan is a detailed document that outlines the day-to-day operations of a business. It focuses on the specific activities and processes required to run the business, such as:

Organizational structure

Staffing plan

Production plan

Quality control

Inventory management

Supply chain

The primary purpose of an operational business plan is to ensure that the business runs efficiently and effectively. It helps business owners manage their resources, track their performance, and identify areas for improvement.

Growth-business plan

A growth-business plan is a strategic plan that outlines how a company plans to expand its business. It helps business owners identify new market opportunities and increase revenue and profitability. The primary purpose of a growth-business plan is to provide a roadmap for the company's expansion and growth.

The 3 Horizons of Growth Template is a great tool to identify new areas of growth. This framework categorizes growth opportunities into three categories: Horizon 1 (core business), Horizon 2 (emerging business), and Horizon 3 (potential business).

One-page business plan

A one-page business plan is a condensed version of a full business plan that focuses on the most critical aspects of a business. It’s a great tool for entrepreneurs who want to quickly communicate their business idea to potential investors, partners, or employees.

A one-page business plan typically includes sections such as business concept, value proposition, revenue streams, and cost structure.

Best practices for how to make a good business plan

Here are some additional tips for creating a business plan:

Use a template

A template can help you organize your thoughts and effectively communicate your business ideas and strategies. Starting with a template can also save you time and effort when formatting your plan.

Miro’s extensive library of customizable templates includes all the necessary sections for a comprehensive business plan. With our templates, you can confidently present your business plans to stakeholders and investors.

Be practical

Avoid overestimating revenue projections or underestimating expenses. Your business plan should be grounded in practical realities like your budget, resources, and capabilities.

Be specific

Provide as much detail as possible in your business plan. A specific plan is easier to execute because it provides clear guidance on what needs to be done and how. Without specific details, your plan may be too broad or vague, making it difficult to know where to start or how to measure success.

Be thorough with your research

Conduct thorough research to fully understand the market, your competitors, and your target audience . By conducting thorough research, you can identify potential risks and challenges your business may face and develop strategies to mitigate them.

Get input from others

It can be easy to become overly focused on your vision and ideas, leading to tunnel vision and a lack of objectivity. By seeking input from others, you can identify potential opportunities you may have overlooked.

Review and revise regularly

A business plan is a living document. You should update it regularly to reflect market, industry, and business changes. Set aside time for regular reviews and revisions to ensure your plan remains relevant and effective.

Create a winning business plan to chart your path to success

Starting or growing a business can be challenging, but it doesn't have to be. Whether you're a seasoned entrepreneur or just starting, a well-written business plan can make or break your business’ success.

The purpose of a business plan is more than just to secure funding and attract investors. It also serves as a roadmap for achieving your business goals and realizing your vision. With the right mindset, tools, and strategies, you can develop a visually appealing, persuasive business plan.

Ready to make an effective business plan that works for you? Check out our library of ready-made strategy and planning templates and chart your path to success.

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Key Success Factors Of Business (With Examples)

• What Is A Mentor
• Mentor Traits
• Talent Management
• Performance Improvement Plan
• Performance Review Phrases
• Four Functions Of Management
• Difference Between Goals And Objectives
• How To Give Employees Feedback
• What Is An Operational Environment
• Key Success Factors
• How To Not Get Fired
• How To Be More Confident At Work
• One-On-One Meeting
• Performance Management
• Professional Development
• The Peter Principle
• Positive Feedback
• Low Hanging Fruit
• Upskill Your Employees
• Motivation Letter

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Summary. The five key success factors — strategic focus, people, operations, marketing, and finance — help businesses determine their strategy for long-term success. Critical success factors, on the other hand, are the steps a company needs to complete to reach a goal.

As an organization that caters to its consumers, comprehending the needs and values of a business’s target demographic is crucial to forming a logical strategy.

Identifying and understanding the five key success factors of business is the best way to establish a foundation of knowledge about a company and its customers.

Key Takeaways

The five key success factors of business are:

Strategic focus

Companies need to implement all five key success factors in order to be successful in the long term.

Critical success factors are accomplishments businesses must have in order to meet their goals.

5 Key Success Factors of Business

What is a critical success factor, how to determine your business’s critical success factors, examples of critical success factors, factors of success in business faq.

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The key success factors are a series of five overarching aspects that ultimately determine a business’s long-term success.

The five larger groups contain ten smaller conditions, which need to be satisfied for the business to (hypothetically) thrive. In each of the world’s most profitable companies, the five success factors join together to establish a cohesive unit that’s lucrative for the long term.

The 5 Key Success Factors of business is a theory of strategic business management posed by Buck Lawrimore. The concept was derived after the analysis of over 100 popular books and 20 years.

Below is a definition for each factor:

Strategic focus. The strategic focus aspect of success means that the company’s goals, brand, and actions all move towards a targeted goal. The companies that manage to last in competitive markets are the ones whose leaders define their values and a realistic mission.

This factor is about sticking to the ultimate business objective and ensuring that every project is an effort toward this. A significant part of the strategic focus is making sure that the target chosen is constructed from the customer’s wants and needs .

Strategic Focus Key Success Factor Examples: Establishing and sharing core values that align with customers Leaders of the business are devoted to upholding the business’s core values The overall company mission is pursued through realistic goal-setting

People. The second ingredient for business success is the personnel that makes up the corporation. A company’s staff is what expands its development, which means it’s crucial to hire a team that’s qualified, dependable, and passionate about performing well.

This success factor also refers to how satisfied a business’s employees are with working there.

Just as much as employees need to strengthen the business, the business needs to provide its team with adequate opportunities for success as well. Satisfaction with working for your business builds productivity and increases employee retention rates .

People Key Success Factor Examples: Hiring the most qualified applicants based on their skills and experience The company’s employees fully understanding their job responsibilities Employees are given the chance to provide meaningful input on business decisions

Operations. The daily and long-term functioning of a company is defined as its operations. The specific operations that a business handles differ depending on the industry it exists in.

For example, the operations of a company that produces jeans likely involve sourcing materials, product creation, and generating sales. The business operations of a pediatrician ’s office would be very different.

For operations to be successful, the functions need to be recorded and have a measurable efficiency to determine if the processes need tweaking over time.

Operations Key Success Factor Examples: Processes focused on providing excellent service to the customer All operation efforts being documents and trackable over time Procedures being continually evaluated to ensure effectiveness

Marketing. Marketing acts as the branch between a company and its customers. There are many facets to good marketing, such as targeting the right audience, forming a recognizable brand, and evaluating consumer satisfaction post-purchase.

Marketing attracts new customers to your brand through media communication, supporting business growth. Without its customers, a business is quick to fall flat on its face.

Marketing Key Success Factor Examples: Defining a target marketing audience for the business Expanding the customer base through media communication and advertisements Eagerly receiving customer feedback and using it to improve

Finances. The final factor of success is often the first one that people’s mind jumps to when they consider the term, finances.

A company’s finances refer to the entirety of its assets, which include things like sums of money, properties, and materials.

In addition to maintaining the company’s financial data, it also includes their product’s financial characteristics. Pricing has a considerable impact on how customers perceive the product and how well it sells.

Finances Key Success Factor Examples: The products are appropriately priced for a profit to be made while still attracting and maintaining customers Keeping track of finances for a better understanding of company health Every employee of the company understands how their actions affect profits and finances

Critical success factors are a business management framework similar to the Five Factors, but it’s composed of the elements necessary to complete a project. It’s a checklist of qualities that enable a professional goal to be accomplished.

Unlike the Five Factors model, critical success factors do not outline the success of businesses. Rather:

They describe what needs to be done to achieve and provide a reliable system of measuring success.

A company’s critical success factors vary greatly depending on the circumstances of their industry, competitors, and what their goals are.

A business that sells alarm systems to homeowners might look at sales and the percentage of customers who left positive reviews to quantify their success.

Alternatively, a social media manager would consider their critical success factors to be the number of new customers generated monthly and website traffic.

Gather a group to manage critical success factors. Before beginning work towards establishing a business’s critical success factors, gather a team to handle the matter.

Delegating tasks ensures that nothing gets overlooked. The main participants in this group should be senior employees since they are the most experienced in the business and on the team.

Request feedback from employees . A company’s employees are its eyes and ears. As such, they usually have extremely valuable insight into what a business needs to do to succeed in long-term goals.

Develop business goals. Before evaluating the conditions needed to accomplish an objective, the business first must set its goals.

Consider what is needed to achieve these goals. This is the part where critical success factors come into play. Now that a list of achievable short and long-term goals has been set, think about what steps need to be taken to achieve them.

The elements required to reach a goal describe the company’s critical success factors when it comes to that particular project.

For example, a restaurant whose long-term goal is to improve its profits by 6% might take on the critical success factors of improving customer satisfaction and the quality of its food.

Put the plan into action. The beauty of critical success factors is that they map out a strategic plan for completing a professional goal . With an inventory of the most essential success factors settled, the only thing left to do is explain and execute the strategic plan.

To quantify the effectiveness of critical success factors over time, establish a measurement system. With a goal involving an aspect, like sales, measuring success is straightforward, but that’s not the case for every critical success factor.

Observe and evaluate as needed. A strategy based on critical success factors has been put into motion, but that doesn’t mean the job is done.

Strengthening employee satisfaction . Employees are the backbone of the company they represent. This means that boosting employee satisfaction is often a relevant critical success factor in improving other aspects like productiveness, regardless of industry.

Improving sales and profit. Since many businesses survive off of maintaining sales and profits, it makes sense that it’s a popular critical success factor. Improving these finances is implemented as a critical success factor when the long-term goal involves needing increased funding. For example, a dog groomer who wants to expand their business by buying a second location might address the success factor of improving sales to buy the new property.

Brand awareness. Customers need to know that a business exists for it to survive among its competition. A lot of companies feel this pressure and choose to focus on brand awareness as a critical success factor. Building up a name for a brand helps solidify standing in the market and assists in working towards a variety of long-term goals.

What are the five key success factors for a successful business?

The five key success factors for a successful business are:

What are success factors in business?

Success factors in business are the elements required for a business to be successful in the long term. Success factors can also be the steps a company needs to complete in order to meet a goal — these are usually called critical success factors.

University of Missouri System – Success Factors and Other Competency Models

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Sky Ariella is a professional freelance writer, originally from New York. She has been featured on websites and online magazines covering topics in career, travel, and lifestyle. She received her BA in psychology from Hunter College.

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How to Write a Business Plan, Step by Step

Many or all of the products featured here are from our partners who compensate us. This influences which products we write about and where and how the product appears on a page. However, this does not influence our evaluations. Our opinions are our own. Here is a list of our partners and here's how we make money .

What is a business plan?

1. write an executive summary, 2. describe your company, 3. state your business goals, 4. describe your products and services, 5. do your market research, 6. outline your marketing and sales plan, 7. perform a business financial analysis, 8. make financial projections, 9. summarize how your company operates, 10. add any additional information to an appendix, business plan tips and resources.

A business plan outlines your business’s financial goals and explains how you’ll achieve them over the next three to five years. Here’s a step-by-step guide to writing a business plan that will offer a strong, detailed road map for your business.

ZenBusiness

A business plan is a document that explains what your business does, how it makes money and who its customers are. Internally, writing a business plan should help you clarify your vision and organize your operations. Externally, you can share it with potential lenders and investors to show them you’re on the right track.

Business plans are living documents; it’s OK for them to change over time. Startups may update their business plans often as they figure out who their customers are and what products and services fit them best. Mature companies might only revisit their business plan every few years. Regardless of your business’s age, brush up this document before you apply for a business loan .

» Need help writing? Learn about the best business plan software .

This is your elevator pitch. It should include a mission statement, a brief description of the products or services your business offers and a broad summary of your financial growth plans.

Though the executive summary is the first thing your investors will read, it can be easier to write it last. That way, you can highlight information you’ve identified while writing other sections that go into more detail.

» MORE: How to write an executive summary in 6 steps

Next up is your company description. This should contain basic information like:

Your business’s registered name.

Address of your business location .

Names of key people in the business. Make sure to highlight unique skills or technical expertise among members of your team.

Your company description should also define your business structure — such as a sole proprietorship, partnership or corporation — and include the percent ownership that each owner has and the extent of each owner’s involvement in the company.

Lastly, write a little about the history of your company and the nature of your business now. This prepares the reader to learn about your goals in the next section.

» MORE: How to write a company overview for a business plan

The third part of a business plan is an objective statement. This section spells out what you’d like to accomplish, both in the near term and over the coming years.

If you’re looking for a business loan or outside investment, you can use this section to explain how the financing will help your business grow and how you plan to achieve those growth targets. The key is to provide a clear explanation of the opportunity your business presents to the lender.

For example, if your business is launching a second product line, you might explain how the loan will help your company launch that new product and how much you think sales will increase over the next three years as a result.

» MORE: How to write a successful business plan for a loan

In this section, go into detail about the products or services you offer or plan to offer.

You should include the following:

An explanation of how your product or service works.

The pricing model for your product or service.

The typical customers you serve.

Your supply chain and order fulfillment strategy.

You can also discuss current or pending trademarks and patents associated with your product or service.

Lenders and investors will want to know what sets your product apart from your competition. In your market analysis section , explain who your competitors are. Discuss what they do well, and point out what you can do better. If you’re serving a different or underserved market, explain that.

Here, you can address how you plan to persuade customers to buy your products or services, or how you will develop customer loyalty that will lead to repeat business.

Include details about your sales and distribution strategies, including the costs involved in selling each product .

» MORE: R e a d our complete guide to small business marketing

If you’re a startup, you may not have much information on your business financials yet. However, if you’re an existing business, you’ll want to include income or profit-and-loss statements, a balance sheet that lists your assets and debts, and a cash flow statement that shows how cash comes into and goes out of the company.

Accounting software may be able to generate these reports for you. It may also help you calculate metrics such as:

Net profit margin: the percentage of revenue you keep as net income.

Current ratio: the measurement of your liquidity and ability to repay debts.

Accounts receivable turnover ratio: a measurement of how frequently you collect on receivables per year.

This is a great place to include charts and graphs that make it easy for those reading your plan to understand the financial health of your business.

This is a critical part of your business plan if you’re seeking financing or investors. It outlines how your business will generate enough profit to repay the loan or how you will earn a decent return for investors.

Here, you’ll provide your business’s monthly or quarterly sales, expenses and profit estimates over at least a three-year period — with the future numbers assuming you’ve obtained a new loan.

Accuracy is key, so carefully analyze your past financial statements before giving projections. Your goals may be aggressive, but they should also be realistic.

NerdWallet’s picks for setting up your business finances:

The best business checking accounts .

The best business credit cards .

The best accounting software .

Before the end of your business plan, summarize how your business is structured and outline each team’s responsibilities. This will help your readers understand who performs each of the functions you’ve described above — making and selling your products or services — and how much each of those functions cost.

If any of your employees have exceptional skills, you may want to include their resumes to help explain the competitive advantage they give you.

Finally, attach any supporting information or additional materials that you couldn’t fit in elsewhere. That might include:

Licenses and permits.

Equipment leases.

Bank statements.

Details of your personal and business credit history, if you’re seeking financing.

If the appendix is long, you may want to consider adding a table of contents at the beginning of this section.

How much do you need?

with Fundera by NerdWallet

We’ll start with a brief questionnaire to better understand the unique needs of your business.

Once we uncover your personalized matches, our team will consult you on the process moving forward.

Here are some tips to write a detailed, convincing business plan:

Avoid over-optimism: If you’re applying for a business bank loan or professional investment, someone will be reading your business plan closely. Providing unreasonable sales estimates can hurt your chances of approval.

Proofread: Spelling, punctuation and grammatical errors can jump off the page and turn off lenders and prospective investors. If writing and editing aren't your strong suit, you may want to hire a professional business plan writer, copy editor or proofreader.

Use free resources: SCORE is a nonprofit association that offers a large network of volunteer business mentors and experts who can help you write or edit your business plan. The U.S. Small Business Administration’s Small Business Development Centers , which provide free business consulting and help with business plan development, can also be a resource.

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Keys to Success in Business from SIXT Corporate

Starting and making a business grow in today’s world is no joke; entrepreneurs need to invest a lot of time, money, and energy in ensuring that their business succeeds. Even before you start a business, it is crucial to understand some of the key factors that can make a business successful.

It is no secret that many businesses tend to fail in the first five years of being open. In fact, according to Investopedia, a whopping 45% of new businesses fail during the first five years of being open. This could be due to factors such as failing to create a viable business model, limited finances, failing to build a strong, reliable team, and failing to identify ways to stand out from the competitors.

What are the 10 keys to a successful business?

Top keys for a successful business.

1. Be organized

It won’t be easier for you to make your business succeed if you are not organized. When you are organized, it will be easy to complete your daily or weekly tasks and stay on top of your to-do list. You should also encourage your staff or team to be organized too. That way, you will be working together as a team to achieve your objective, which ultimately is making the business successful.

2. Analyze your competitors

When you venture into business, you will find that there is a company or individual already selling your products or service; unless, of course, you have brought a completely novel product on the market. But if this is not the case, you will always have competitors. The goal here is to find how you can stand out from them.

You can achieve that by analyzing them. They may be doing something right that you can implement in your business to generate more money. Some of the things you can pay attention to when analyzing your competitors include their price, the marketing tools they use, how they handle customers’ complaints, etc. If you want to achieve business success, do not brush off your competitors—you may learn something vital from them.

3. Understand the risks and rewards

One of the top keys to business success is taking calculated risks. Risks are part and parcel of running a business. They can help you make the right decision and become a better entrepreneur who can take their business to the next level.

4. Be consistent

Consistency is key to success in business. If you are selling products or offering services, make sure that you consistently offer high-quality products and services. This way, your customers will trust you. Once you have established trust with your customers, they are less likely to move to your competition. More sales mean more money, and ultimately, more growth. This makes consistency a crucial business key to success.

5. Hire the right employees

Your employees can either make or break your business. So it’s upon you to choose what you want. If you are focused on making your business succeed, it is crucial to work with the right people. The best way you can achieve that is by making the right hire. You need to hire individuals who are not only qualified but also pay attention to details and fit into your business values and culture.

6. Be willing to make sacrifices for your business

In business, there are situations where you must make sacrifices. Sometimes you will have to work for longer periods and spend less time with your family and friends, or you may have to forego some luxuries to help your business grow. But these sacrifices will be rewarding in the long run. So as an entrepreneur, never be afraid to make sacrifices if you want your business to grow.

7. Be creative

Creativity is also a business key to success. Creativity is all about looking for ways to help your business grow and stand out from the crowd. Of course, when it comes to running a business and striving to become a smart entrepreneur, you have to be open to both new approaches and ideas that can potentially help your business grow. This involves having an open mind and continuously learning and exploring. The more you learn, the more ideas you will explore, which can eventually help you improve your business skills, and ultimately, your business.

8. Keep detailed records

If you want your business to be successful, you must keep detailed records. This is the only way you will know where your business stands financially, whether you are making a profit or not. It can also help you know some of the challenges your business is facing. If you are making losses, you will be able to identify ways to minimize these losses while maximizing profits.

9. Prioritize customer service

Without your customers, your business cannot exist. If you want your business to thrive, you must prioritize them. Offering excellent customer experience is one of the most crucial things you can do to improve your business’s chance of succeeding. Like SIXT’s CEO Erich SIXT so well put it, “We are not doing the customer a favor in our service. The customer is giving us the opportunity to do so.” Once you wrap your head around this principle, you will realize your business can only be driven by your customers’ satisfaction.

10. Remain physically and mentally fit

There is no way you will increase your business’s chance of success if you are physically and mentally unfit. You need to be mentally and physically fit to make the right decisions that will help your business grow. Take a day off to relax and unwind; read a book; do some exercise; meditate.

SIXT as the ultimate business partner to your success

Fortunately, making a business succeed is achievable. So long as you are focused, organized, consistent, know your competitors well, and keep detailed records, you are on the right track. Research shows that only 25% of new businesses can last 15 years or more. Implement the above-mentioned business keys to success and be among that 25%. When your business is up and running, remember it’s only fair to give it the flexibility it needs. Register your company at SIXT and start navigating your business fleet from the comfort of the SIXT app – with benefits dedicated to corporate customers.

10 Keys to a Successful Business Plan

For example, look at # 4 on the infographic, “Name Your Stakeholder.”  Do you know all the relationships that are important to your business’ success?  And, why do you think they are important?

Having a business isn’t about doing it all yourself.  In fact, it’s just the opposite.

One of the biggest challenges that face small business owners is learning how to delegate to other.  If you do not learn to delegate then you will quickly meet the maximum capacity of your business and it will be YOU!  A successful business plan is a tool that allows you to communicate what you’re doing to your stakeholders.

Building a Successful Business Plan

A great assessment for whether you need to do a successful business plan or not is to quickly review the questions posed by the infographic.  See if you can thoroughly answer all the questions.

• What need does your business fulfill?
• How does your offering fulfill this need?
• How is your business unique from others that fulfill this need?
• Who are the key stakeholders in your business?
• How big is your market?
• Who makes up your target market?
• What is the best way to communicate with each of these different parts of your market?
• Describe all the different ways that you will make money from this market?
• How much money will it take to get started and keep your business going?
• Outline exactly what you need to do to breakeven every month?

Next, have someone review your answers. See if someone else can understand your answers to the questions and agrees with them.  If not, then this is a red flag!  You’re not on track to produce a successful business plan.

A bank or investor will almost certainly require a business plan if you want money.  And if borrowing money is not part of your growth plan then I can almost guarantee with 100% certainty, your business will not grow.  Money is ALWAYS a key resource with business growth and creating a self-sustaining business .

But a successful business plan helps you with more than just getting money from a bank.  It will help you communicate what to do next with those that are helping you grow a self-sustaining business – your employees, your advisors, your strategic partners, your suppliers, etc.

So, what’s keeping you from taking the challenge?  If you answer the questions and send them to me I’ll review them for you – NO CHARGE!  That should get you started.  I look forward to seeing your answers and helping you with the next step to business growth and self-sustainability !

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One comment.

Interesting infograph and a great advice for entrepreneur. It is important to make sure the business grows looking 3-4 years ahead, this will make it easy when looking at a sale and not worry about the value of your business. I work for McGladrey and thought this conversation aligns well with a white paper that was created on this subject, if your readers are interested in it.@ “Building business value: Maximizing the results of selling your company” http://bit.ly/1eudzwT

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Keys to a Successful Business Plan A Step by Step Guide

1. define your business, 2. understand your customers and what they need, 3. create a competitive edge, 4. set goals and a roadmap, 5. monitor progress and adjust as needed, 6. execute the plan with focus and discipline.

A business plan is a document that outlines your business goals, strategies, and how you intend to achieve them. It is a road map to success.

The first step in creating a successful business plan is to define your business. What are you selling? Who is your target market? What are your unique selling points ? Why will customers buy from you?

Be as specific as possible when answering these questions. The more clarity you have about your business, the easier it will be to write a successful business plan .

Once you have defined your business, the next step is to set some goals. What do you want to achieve in the short-term and long-term? Make sure your goals are realistic and achievable.

Then, you need to research your industry and target market. This will help you develop strategies to reach your target market and achieve your business goals .

Finally, you need to put all of this information together in a well-written and professional business plan . This document will be used to convince investors, lenders, and other key decision-makers to support your business.

A successful business plan is essential for any businesses looking to succeed. By taking the time to define your business and set achievable goals, you will be well on your way to writing a winning business plan .

Any business plan must begin with an understanding of the customer. Who are they? What do they need? What motivates them? How can you reach them?

Asking and answering these questions is essential to crafting a successful business plan. Let's take a closer look at each one.

Who are your customers?

This may seem like a simple question, but it's important to really think about who your target customer is. Are they men or women? What's their age range? Where do they live? What's their income level?

What do your customers need?

Again, this may seem like a simple question, but it's important to think about what your target customer needs from your product or service. Do they need it to be affordable? Do they need it to be convenient? Do they need it to be stylish?

What motivates your customers?

What motivates your target customer to buy your product or service? Is it a need for status or prestige? Is it a desire for convenience or ease of use? Is it a want for something that is unique or different?

How can you reach your customers?

Once you know who your customers are and what they need, you need to figure out how to reach them. Where do they spend their time? What kind of media do they consume? What kind of websites do they visit?

Answering these questions is essential to crafting a successful business plan. Take the time to really think about who your target customer is and what they need from your product or service. Only then can you develop a marketing and sales plan that will reach them where they are and motivate them to buy.

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It's no secret that a well-crafted business plan is essential for any startup or small business . But what exactly should you include in your business plan ? And how do you go about creating one?

1. Do Your Research

The first step in creating a successful business plan is to do your research . This means understanding your industry, your target market, and your competition.

Your research should answer the following questions:

What need does your product or service fill?

Who is your target market?

Who are your competitors?

What are their strengths and weaknesses?

What is your competitive edge?

Answering these questions will give you a good foundation for the rest of your business plan.

2. Set Your Goals

Once you've done your research, it's time to set some goals. What exactly do you want to achieve with your business? Do you want to grow it into a large company or keep it small and local? Do you want to make a profit or just break even?

Be specific with your goals and write them down. Having specific goals will help you create a more focused and effective business plan .

3. write Your Executive summary

The executive summary is the first section of your business plan and it's important to get it right. This is where you'll give a brief overview of your business, including its purpose, products or services, target market, and competitive advantages.

Keep your executive summary short and to the point. It should be no more than one or two pages long.

4. Describe Your Business Model

In this section of your business plan, you'll need to describe how your business will operate. This includes everything from your business structure to your pricing strategy. It's important to be as detailed as possible so that anyone reading your plan will have a good understanding of how your business works.

5. Create Your Marketing Plan

Your marketing plan should detail how you plan on marketing your products or services to your target market . This includes everything from advertising to public relations to social media . Again, be as detailed as possible so that there's no confusion about your marketing strategy.

6. Outline Your Financial Plan

The financial section of your business plan is where you'll outline your revenue and expenses, as well as your long-term financial goals . This is usually the most difficult part of the business plan for many entrepreneurs , but it's important to get it right. After all, this is what potential investors will be most interested in.

7. Put It All Together

Now that you've got all the pieces of your business plan, it's time to put it all together. Start by creating an outline of each section and then filling in the details. Be sure to proofread and edit your plan before you show it to anyone else.

Create a competitive edge - Keys to a Successful Business Plan A Step by Step Guide

As an entrepreneur or small business owner , you know that a successful business plan is essential to your company's success. But what exactly should a business plan include? And how do you create a document that will help you achieve your goals?

1. Executive summary

The executive summary is the first section of your business plan and should provide an overview of your business, your goals, and your strategy for achieving them. It should be concise and clear so that readers can quickly understand what your business is all about.

2. Company description

The company description section should provide more detail about your business, including your company history, your products or services, and your target market. This information will give readers a better understanding of your business and help them see how you plan to achieve your goals .

3. Market analysis

In the market analysis section , you'll need to research your industry and target market. This information will help you understand the size and potential of your market and the competition you'll face.

4. sales and marketing strategy

Your sales and marketing strategy should detail how you plan to generate revenue and grow your business . This section should include information on your pricing strategy, your sales channels, and your marketing initiatives.

5. Operational plan

The operational plan section should outline the day-to-day operations of your business, including your manufacturing or production process, your delivery or shipping process, and your customer service procedures . This information will help readers understand how your business runs and how you plan to scale it up.

6. Management and organization

In the management and organization section, you'll need to provide details on your company's structure, including the roles and responsibilities of each team member. This section will help readers understand who is responsible for what in your company and how decisions are made.

7. Financial plan

The financial plan section is one of the most important parts of your business plan . In this section, you'll need to provide detailed financial projections for your business , including your income statement, balance sheet, and cash flow statement . You'll also need to include information on your funding needs and your use of funds.

Set goals and a roadmap - Keys to a Successful Business Plan A Step by Step Guide

The old adage "measure twice, cut once" is as true in business planning as it is in carpentry. You need to track progress against your plan to ensure you are on track to achieve your desired results .

There are a number of key indicators you should monitor, and you should adjust your plan as needed to ensure you are on track.

1. Sales: This is the most important metric for most businesses. You need to track sales progress against your targets to ensure you are on track. If you are not meeting your targets, you need to figure out why and make changes to your plan accordingly.

2. Expenses: It is important to track your expenses carefully to ensure you are not spending more than you are bringing in. If your expenses are getting out of control, you may need to make changes to your plan to get them back under control.

3. Cash flow: This is a critical metric for all businesses. You need to track your cash flow carefully to ensure you have enough money to meet your obligations. If your cash flow is tight, you may need to make changes to your plan to free up some cash.

4. Customer satisfaction: This is important for all businesses, but especially for service businesses. You need to track customer satisfaction levels carefully to ensure that your customers are happy with your products or services. If customer satisfaction levels are low, you may need to make changes to your plan to improve them.

5. Employee satisfaction: This is another important metric for all businesses. You need to track employee satisfaction levels carefully to ensure that your employees are happy with their jobs. If employee satisfaction levels are low, you may need to make changes to your plan to improve them.

There are a number of other metrics you may want to track, depending on the type of business you have. These are just a few of the most important ones.

You should review your progress against your plan on a regular basis, and adjust as needed. If you find that you are not on track, don't be afraid to make changes to your plan. The goal is to achieve your desired results, and if you need to make changes to your plan to get there, then that's what you should do.

Monitor progress and adjust as needed - Keys to a Successful Business Plan A Step by Step Guide

After you've written your business plan, it's time to roll up your sleeves and get to work. The best laid plans won't amount to much if you don't execute them with focus and discipline.

Here are a few tips to help you get the most out of your business plan and make it a success:

1. set realistic goals .

Don't bite off more than you can chew. Set realistic goals that you can achieve within the timeframe you've set. Trying to accomplish too much in too short of a time period will only lead to frustration and disappointment.

2. Delegate and build a team.

You can't do it all yourself. As your business grows, delegate tasks and build a team of people you can trust to help you achieve your goals .

3. Stay flexible.

Things change, and your business plan will need to change with them. Be prepared to pivot and adjust your plans as needed. The ability to be flexible will help you weather any bumps in the road.

4. Persevere.

There will be setbacks and challenges along the way. Don't give up;persevere and find a way to overcome them.

5. Be patient.

Good things take time. Rome wasn't built in a day, and neither is a successful business. Be patient and focus on the long-term goal.

6. Celebrate your successes.

Remember to take a moment to celebrate your successes along the way. This will help keep you motivated and inspired to achieve even more.

executing your business plan with focus and discipline is essential for achieving success. By following these tips, you'll be on your way to making your business plan a reality .

Execute the plan with focus and discipline - Keys to a Successful Business Plan A Step by Step Guide

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12 Key Elements of a Business Plan (Top Components Explained)

Starting and running a successful business requires proper planning and execution of effective business tactics and strategies .

You need to prepare many essential business documents when starting a business for maximum success; the business plan is one such document.

When creating a business, you want to achieve business objectives and financial goals like productivity, profitability, and business growth. You need an effective business plan to help you get to your desired business destination.

Even if you are already running a business, the proper understanding and review of the key elements of a business plan help you navigate potential crises and obstacles.

This article will teach you why the business document is at the core of any successful business and its key elements you can not avoid.

Let’s get started.

Why Are Business Plans Important?

Business plans are practical steps or guidelines that usually outline what companies need to do to reach their goals. They are essential documents for any business wanting to grow and thrive in a highly-competitive business environment .

1. Proves Your Business Viability

A business plan gives companies an idea of how viable they are and what actions they need to take to grow and reach their financial targets. With a well-written and clearly defined business plan, your business is better positioned to meet its goals.

2. Guides You Throughout the Business Cycle

A business plan is not just important at the start of a business. As a business owner, you must draw up a business plan to remain relevant throughout the business cycle .

During the starting phase of your business, a business plan helps bring your ideas into reality. A solid business plan can secure funding from lenders and investors.

After successfully setting up your business, the next phase is management. Your business plan still has a role to play in this phase, as it assists in communicating your business vision to employees and external partners.

Essentially, your business plan needs to be flexible enough to adapt to changes in the needs of your business.

3. Helps You Make Better Business Decisions

As a business owner, you are involved in an endless decision-making cycle. Your business plan helps you find answers to your most crucial business decisions.

A robust business plan helps you settle your major business components before you launch your product, such as your marketing and sales strategy and competitive advantage.

4. Eliminates Big Mistakes

Many small businesses fail within their first five years for several reasons: lack of financing, stiff competition, low market need, inadequate teams, and inefficient pricing strategy.

Creating an effective plan helps you eliminate these big mistakes that lead to businesses' decline. Every business plan element is crucial for helping you avoid potential mistakes before they happen.

5. Secures Financing and Attracts Top Talents

Having an effective plan increases your chances of securing business loans. One of the essential requirements many lenders ask for to grant your loan request is your business plan.

A business plan helps investors feel confident that your business can attract a significant return on investments ( ROI ).

You can attract and retain top-quality talents with a clear business plan. It inspires your employees and keeps them aligned to achieve your strategic business goals.

Key Elements of Business Plan

Starting and running a successful business requires well-laid actions and supporting documents that better position a company to achieve its business goals and maximize success.

A business plan is a written document with relevant information detailing business objectives and how it intends to achieve its goals.

With an effective business plan, investors, lenders, and potential partners understand your organizational structure and goals, usually around profitability, productivity, and growth.

Every successful business plan is made up of key components that help solidify the efficacy of the business plan in delivering on what it was created to do.

Here are some of the components of an effective business plan.

1. Executive Summary

One of the key elements of a business plan is the executive summary. Write the executive summary as part of the concluding topics in the business plan. Creating an executive summary with all the facts and information available is easier.

In the overall business plan document, the executive summary should be at the forefront of the business plan. It helps set the tone for readers on what to expect from the business plan.

A well-written executive summary includes all vital information about the organization's operations, making it easy for a reader to understand.

The key points that need to be acted upon are highlighted in the executive summary. They should be well spelled out to make decisions easy for the management team.

A good and compelling executive summary points out a company's mission statement and a brief description of its products and services.

An executive summary summarizes a business's expected value proposition to distinct customer segments. It highlights the other key elements to be discussed during the rest of the business plan.

Including your prior experiences as an entrepreneur is a good idea in drawing up an executive summary for your business. A brief but detailed explanation of why you decided to start the business in the first place is essential.

Adding your company's mission statement in your executive summary cannot be overemphasized. It creates a culture that defines how employees and all individuals associated with your company abide when carrying out its related processes and operations.

Your executive summary should be brief and detailed to catch readers' attention and encourage them to learn more about your company.

Components of an Executive Summary

Here are some of the information that makes up an executive summary:

• The name and location of your company
• Products and services offered by your company
• Mission and vision statements
• Success factors of your business plan

2. Business Description

Your business description needs to be exciting and captivating as it is the formal introduction a reader gets about your company.

What your company aims to provide, its products and services, goals and objectives, target audience , and potential customers it plans to serve need to be highlighted in your business description.

A company description helps point out notable qualities that make your company stand out from other businesses in the industry. It details its unique strengths and the competitive advantages that give it an edge to succeed over its direct and indirect competitors.

Spell out how your business aims to deliver on the particular needs and wants of identified customers in your company description, as well as the particular industry and target market of the particular focus of the company.

Include trends and significant competitors within your particular industry in your company description. Your business description should contain what sets your company apart from other businesses and provides it with the needed competitive advantage.

In essence, if there is any area in your business plan where you need to brag about your business, your company description provides that unique opportunity as readers look to get a high-level overview.

Components of a Business Description

Your business description needs to contain these categories of information.

• Business location
• The legal structure of your business
• Summary of your business’s short and long-term goals

3. Market Analysis

The market analysis section should be solely based on analytical research as it details trends particular to the market you want to penetrate.

Graphs, spreadsheets, and histograms are handy data and statistical tools you need to utilize in your market analysis. They make it easy to understand the relationship between your current ideas and the future goals you have for the business.

All details about the target customers you plan to sell products or services should be in the market analysis section. It helps readers with a helpful overview of the market.

In your market analysis, you provide the needed data and statistics about industry and market share, the identified strengths in your company description, and compare them against other businesses in the same industry.

The market analysis section aims to define your target audience and estimate how your product or service would fare with these identified audiences.

Market analysis helps visualize a target market by researching and identifying the primary target audience of your company and detailing steps and plans based on your audience location.

Obtaining this information through market research is essential as it helps shape how your business achieves its short-term and long-term goals.

Market Analysis Factors

Here are some of the factors to be included in your market analysis.

• The geographical location of your target market
• Needs of your target market and how your products and services can meet those needs
• Demographics of your target audience

Components of the Market Analysis Section

Here is some of the information to be included in your market analysis.

• Industry description and statistics
• Demographics and profile of target customers
• Marketing data for your products and services
• Detailed evaluation of your competitors

4. Marketing Plan

A marketing plan defines how your business aims to reach its target customers, generate sales leads, and, ultimately, make sales.

Promotion is at the center of any successful marketing plan. It is a series of steps to pitch a product or service to a larger audience to generate engagement. Note that the marketing strategy for a business should not be stagnant and must evolve depending on its outcome.

Include the budgetary requirement for successfully implementing your marketing plan in this section to make it easy for readers to measure your marketing plan's impact in terms of numbers.

The information to include in your marketing plan includes marketing and promotion strategies, pricing plans and strategies , and sales proposals. You need to include how you intend to get customers to return and make repeat purchases in your business plan.

5. Sales Strategy

Sales strategy defines how you intend to get your product or service to your target customers and works hand in hand with your business marketing strategy.

Your sales strategy approach should not be complex. Break it down into simple and understandable steps to promote your product or service to target customers.

Apart from the steps to promote your product or service, define the budget you need to implement your sales strategies and the number of sales reps needed to help the business assist in direct sales.

Your sales strategy should be specific on what you need and how you intend to deliver on your sales targets, where numbers are reflected to make it easier for readers to understand and relate better.

6. Competitive Analysis

Providing transparent and honest information, even with direct and indirect competitors, defines a good business plan. Provide the reader with a clear picture of your rank against major competitors.

Identifying your competitors' weaknesses and strengths is useful in drawing up a market analysis. It is one information investors look out for when assessing business plans.

The competitive analysis section clearly defines the notable differences between your company and your competitors as measured against their strengths and weaknesses.

This section should define the following:

• Your competitors' identified advantages in the market
• How do you plan to set up your company to challenge your competitors’ advantage and gain grounds from them?
• The standout qualities that distinguish you from other companies
• Potential bottlenecks you have identified that have plagued competitors in the same industry and how you intend to overcome these bottlenecks

In your business plan, you need to prove your industry knowledge to anyone who reads your business plan. The competitive analysis section is designed for that purpose.

7. Management and Organization

Management and organization are key components of a business plan. They define its structure and how it is positioned to run.

Whether you intend to run a sole proprietorship, general or limited partnership, or corporation, the legal structure of your business needs to be clearly defined in your business plan.

Use an organizational chart that illustrates the hierarchy of operations of your company and spells out separate departments and their roles and functions in this business plan section.

The management and organization section includes profiles of advisors, board of directors, and executive team members and their roles and responsibilities in guaranteeing the company's success.

Apparent factors that influence your company's corporate culture, such as human resources requirements and legal structure, should be well defined in the management and organization section.

Defining the business's chain of command if you are not a sole proprietor is necessary. It leaves room for little or no confusion about who is in charge or responsible during business operations.

This section provides relevant information on how the management team intends to help employees maximize their strengths and address their identified weaknesses to help all quarters improve for the business's success.

8. Products and Services

This business plan section describes what a company has to offer regarding products and services to the maximum benefit and satisfaction of its target market.

Boldly spell out pending patents or copyright products and intellectual property in this section alongside costs, expected sales revenue, research and development, and competitors' advantage as an overview.

At this stage of your business plan, the reader needs to know what your business plans to produce and sell and the benefits these products offer in meeting customers' needs.

The supply network of your business product, production costs, and how you intend to sell the products are crucial components of the products and services section.

Investors are always keen on this information to help them reach a balanced assessment of if investing in your business is risky or offer benefits to them.

You need to create a link in this section on how your products or services are designed to meet the market's needs and how you intend to keep those customers and carve out a market share for your company.

Repeat purchases are the backing that a successful business relies on and measure how much customers are into what your company is offering.

This section is more like an expansion of the executive summary section. You need to analyze each product or service under the business.

9. Operating Plan

An operations plan describes how you plan to carry out your business operations and processes.

The operating plan for your business should include:

• Information about how your company plans to carry out its operations.
• The base location from which your company intends to operate.
• The number of employees to be utilized and other information about your company's operations.
• Key business processes.

This section should highlight how your organization is set up to run. You can also introduce your company's management team in this section, alongside their skills, roles, and responsibilities in the company.

The best way to introduce the company team is by drawing up an organizational chart that effectively maps out an organization's rank and chain of command.

What should be spelled out to readers when they come across this business plan section is how the business plans to operate day-in and day-out successfully.

10. Financial Projections and Assumptions

Bringing your great business ideas into reality is why business plans are important. They help create a sustainable and viable business.

The financial section of your business plan offers significant value. A business uses a financial plan to solve all its financial concerns, which usually involves startup costs, labor expenses, financial projections, and funding and investor pitches.

All key assumptions about the business finances need to be listed alongside the business financial projection, and changes to be made on the assumptions side until it balances with the projection for the business.

The financial plan should also include how the business plans to generate income and the capital expenditure budgets that tend to eat into the budget to arrive at an accurate cash flow projection for the business.

Base your financial goals and expectations on extensive market research backed with relevant financial statements for the relevant period.

Examples of financial statements you can include in the financial projections and assumptions section of your business plan include:

• Projected income statements
• Cash flow statements
• Balance sheets
• Income statements

Revealing the financial goals and potentials of the business is what the financial projection and assumption section of your business plan is all about. It needs to be purely based on facts that can be measurable and attainable.

11. Request For Funding

The request for funding section focuses on the amount of money needed to set up your business and underlying plans for raising the money required. This section includes plans for utilizing the funds for your business's operational and manufacturing processes.

When seeking funding, a reasonable timeline is required alongside it. If the need arises for additional funding to complete other business-related projects, you are not left scampering and desperate for funds.

If you do not have the funds to start up your business, then you should devote a whole section of your business plan to explaining the amount of money you need and how you plan to utilize every penny of the funds. You need to explain it in detail for a future funding request.

When an investor picks up your business plan to analyze it, with all your plans for the funds well spelled out, they are motivated to invest as they have gotten a backing guarantee from your funding request section.

Include timelines and plans for how you intend to repay the loans received in your funding request section. This addition keeps investors assured that they could recoup their investment in the business.

12. Exhibits and Appendices

Exhibits and appendices comprise the final section of your business plan and contain all supporting documents for other sections of the business plan.

Some of the documents that comprise the exhibits and appendices section includes:

• Legal documents
• Licenses and permits
• Credit histories
• Customer lists

The choice of what additional document to include in your business plan to support your statements depends mainly on the intended audience of your business plan. Hence, it is better to play it safe and not leave anything out when drawing up the appendix and exhibit section.

Supporting documentation is particularly helpful when you need funding or support for your business. This section provides investors with a clearer understanding of the research that backs the claims made in your business plan.

There are key points to include in the appendix and exhibits section of your business plan.

• The management team and other stakeholders resume
• Marketing research
• Permits and relevant legal documents
• Financial documents

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Martin luenendonk.

Martin loves entrepreneurship and has helped dozens of entrepreneurs by validating the business idea, finding scalable customer acquisition channels, and building a data-driven organization. During his time working in investment banking, tech startups, and industry-leading companies he gained extensive knowledge in using different software tools to optimize business processes.

This insights and his love for researching SaaS products enables him to provide in-depth, fact-based software reviews to enable software buyers make better decisions.

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9 Sales KPIs Every Sales Team Should Be Tracking

More sales data isn't always better. You need a clear focus on metrics that matter. Here are 9 critical sales KPIs to drive confident decisions and grow revenue.

Jeffrey Steen

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Ever been overwhelmed by the sheer volume of sales data you’re tracking — and confused by the metrics that matter? You’re not the only one. Research firm  McKinsey  highlighted this as a troubling trend: Too much data and no focus has made it difficult for sales leaders to reach clear “aha” moments that drive confident decisions and sustainable growth.

Fortunately, there’s a clear path forward. To ensure you’re maximizing the ROI of tools, teams, and customer relationships, zero in on sales key performance indicators (KPIs) that make the most of what you have while delivering recurring revenue: a combination of tried-and-true targets, like lead conversion rate, and those that measure long-term value, like customer and employee retention.

Below, we give you everything you need to know about sales KPIs that ensure a healthy, productive, and growing business.

What you’ll learn:

What are kpis in sales, why are sales kpis so important, what are sales metrics vs. sales kpis, what are the most important sales kpis, how do you track sales kpis, what sales kpi dashboards should you use, hit key kpis with real-time pipeline insights.

What could you do with relevant insights at your fingertips? Sell smarter, take action, and hit your forecasts. That’s how Sales Analytics works.

Key performance indicators (KPIs) in sales are the metrics used to measure how closely the performance of a sales team tracks to predetermined goals and how this performance impacts the business as a whole. This includes metrics like average leads generated per quarter and deal conversion rate.

Instead of different reps focusing on different metrics — or leaders eyeing a definition of success that sales reps aren’t thinking about — KPIs keep everyone aligned on the metrics that contribute to company growth. It’s important to note that KPIs themselves are not sales targets , but metrics that gauge activity with significant business impact. Sales leaders define target KPIs to ensure teams are tracking to specific revenue goals.

Here’s an example: Joy’s Toys, a toy manufacturer, is focused on growth but doesn’t have a clear target KPI for lead generation that incentivizes reps to keep their  pipelines full . Fast-forward a quarter or two and its revenue is “stop-and-go” with reps scrambling to find new opportunities after periods of focusing only on closing deals already in the pipeline. As a result, company growth stalls.

Competitor Saul’s Dolls, on the other hand, has mapped out a clear path to revenue growth that includes target KPIs for lead generation, quota attainment, and customer retention. These are shared with every rep so they can prioritize their time and efforts on prospecting, nurturing , and closing deals with new customers while  upselling existing customers — and no critical sales effort is ignored. With this focus, Saul’s Dolls is more likely to hit or surpass its revenue goals.

Your sales KPIs have a close relationship with your sales and business goals. For example, if the overarching business goal is 1,200 sales in a year, the KPI might be 100 sales each month. (100 sales per month x 12 months = 1,200 sales)

Sales metrics are any quantifiable measure of sales performance. This could look like the number of activities completed by sales reps, the number of leads in the sales pipeline, or anything else sales-related that can be measured. The key difference is that your sales metrics don’t necessarily have to connect with these broader goals.

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Historically, sales KPIs have focused on things like new leads in the pipeline, number of  closed deals  per quarter, and individual quotas. These are still important, but they often hinge on unpredictable one-off sales. To ensure your company is generating long-term, predictable revenue and maximizing ROI, it’s important to track both foundational sales KPIs and those that gauge the lifetime value of customer and employee relationships.

Here’s a closer look at the most critical sales KPIs:

1. Annual contract value (ACV)

What it measures: The average sales amount of a customer contract over the course of a year.

Why it’s important:   ACV  helps sales reps and managers identify opportunities for upselling and  cross-selling  that increase customer contract value and, ultimately, company revenue. If upselling or cross-selling are not possible (due to product portfolio, pricing structures, etc.), a low ACV may indicate a need for new customers that can drive revenue growth.

How to calculate: (Total sales value of contracts in a year) / (number of contracts) = Average ACV

2. Customer lifetime value (CLV)

What it measures: The value of all purchases, including upsells, cross-sells, and renewals, that a customer makes over the course of their relationship with your company.

Why it’s important:   CLV  is a clear indicator of how successfully your team is building the kind of trusting, value-first, and loyal customer relationships that lead to upsells, cross-sells, and renewals, and, as a result, predictable revenue. If your CLV is on the lower end, then try going over the call transcripts from your best customers. Use AI to generate call summaries that identify what moved the deal forward, then use these same tactics in future deals.

How to calculate: (Average purchase value per year) x (average number of purchases per year for each customer) x (average customer lifespan in years) = Customer lifetime value

3. New leads in pipeline

What it measures: The number of new leads added to each rep’s pipeline during a single quarter.

Why it’s important: Based on your conversion rates (four deals closed for every seven leads, for example), you will likely need a specific number of leads to hit sales targets. If reps’ lead count falls below your target KPI, it can be a sign that you need to spend more time on prospecting . A popular way to engage with more prospects is to up your presence on LinkedIn. Follow potential prospects, interact with them by liking and commenting on their posts, and then send a connection request.

4. Average age of leads in pipeline

What it measures: How long leads remain in the pipeline without becoming a closed deal. Usually calculated per rep.

Why it’s important: Reps know a full pipeline is a healthy one — but only if leads are actively moving toward a sale. Stalled deals are a drain on rep time that could be spent moving more viable deals down the pipeline. If you see a trend in stale leads for a particular rep, consider examining their pipeline and remove leads unlikely to close. AI insights help to quickly identify the stallers in real time so you’re not spending hours scanning through your pipeline and analyzing the data.

How to calculate: (Total age of all active leads per reps) / (Number of active leads) = Average age of leads in pipeline

Reps fall in love with deals, even if they’re stagnant. When I think about pipeline aging, if it’s stale — it’s trouble. Larry Long, Jr.

5. Conversion rate

What it measures: Also known as win rate, this is the percentage of each rep’s leads that are converted to closed deals. Usually tracked by quarter, per rep.

Why it’s important: If a single rep’s conversion rate is higher than the target conversion rate, that rep may be using sales strategies or processes that are particularly effective and can be operationalized for the entire sales team. If lower, you might need to fine-tune or streamline sales tactics to increase conversions.  Call recording and analysis  tools, alongside regular one-on-one  coaching , can help.

How to calculate: (Number of deals closed during a quarter) / (number of leads in the pipeline) x 100 = Conversion rate

6. Rep retention

What it measures: Percentage of reps who remain in your organization a set period of time after hire. Typically measured yearly.

Why it’s important: A low rep retention rate can disrupt carefully nurtured customer relationships, which can result in lost upsells/cross-sells — or just lost customers. It can also mean more money spent onboarding reps hired to replace those who leave. When rep retention is high, customer relationships remain intact and team stability is maintained.

How to calculate: (Number of total reps at the end of the year – new reps hired during the year)/(total number of reps at the start of the year) x 100 = Rep retention

7. Average rep ramp time

What it measures: The amount of time it takes a rep to get from the first day on the job to first prospect outreach.

Why it’s important: A quicker ramp time indicates your  sales enablement platform  and training are effective, your tools and processes are intuitive, and you’re hiring qualified candidates.   This results in faster sales and more engaged reps. If you find ramp time is slow, consider revisiting onboarding programs and sharing AI transcripts of winning sales calls with new reps, changing your tools, or streamlining your processes.

How to calculate: (Total time in days it takes all new reps to get from day one to first prospect outreach) / (total number of new reps) = Average rep ramp time

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8. referrals.

What it measures: The number of referrals for new customers from existing customers secured by each rep during a given quarter.

Why it’s important: When your customers are over-the-moon happy with your products or services, they can serve as advocates, promoting you to prospects who otherwise may not be familiar with your brand. This makes it easier for reps to sell, leading to faster  sales cycles  and more closed deals.

9. Customer retention

What it measures: The percentage of customers who continue to buy and use your products/services. The inverse is churn rate — the percentage of customers who decide to stop buying or using your products/services.

Why it’s important: While new customers add to revenue, they also take  significant resources to secure . By watching customer retention and focusing on opportunities to upsell and cross-sell, you’re generating predictable revenue with a loyal customer base — and maximizing ROI. If you see customer retention slip, you may need to revisit rep engagement strategies to ensure your team is prioritizing existing customer relationships.

How to calculate: (Overall number of customers at the end of the year – net new customers acquired during the year) / (number of customers at the start of the year) x 100 = Customer retention

A CRM uses customer and sales performance data to gauge progress toward sales KPIs. To help with interpretation, most CRMs offer visualization tools or dashboards that can be customized with the KPIs most relevant to your business. The dashboard provides a clear picture of sales and company health so everyone from sales reps to leaders can make decisions that keep revenue flowing.

We’re in noisier, more competitive markets, and businesses are relying on new data sources to scale against competition. You can still build a seven-figure business with a phone and Excel, but if you want to do it better, you need the right technology. Alex Alleyne

To make sure everyone is in the loop, you need dashboards that provide high-level status updates to C-suite executives and more granular, deal-based dashboards for your reps. You don’t have to worry about updating dashboards manually — automation and  AI-powered CRMs  can pull data directly into customized dashboards to help you see progress toward KPIs without manual lift. Use these insights to improve performance, like tracking the fastest rep ramp times and checking in with those reps to see what worked that you could replicate.

Here are the dashboards we recommend for how to track sales KPIs:

For chief revenue officers (CROs) and sales leaders:

• Home “State of the Union” Dashboard: This provides an overview of top-level, year-to-date performance by target KPIs. It gives you the most important metrics for your business on one screen, including notable open and closed deals (usually the biggest accounts by value), top sales reps by quota attainment, and overall sales performance vs.  forecast .

For sales managers:

• Pipeline Dashboard: Get a snapshot of each rep’s pipeline with this dashboard, including average sales cycles, average deal amounts, and conversion rates. You’ll get clarity on the progression of deals in each pipeline and identify problem areas you need to address quickly.
• Team Activities Dashboard: See what your team’s doing to stay on top of active deals. Look at their total, completed, and overdue tasks and review each rep’s call and email logs. Dive deeper into conversations by looking at AI-generated call summaries. Use these summaries to identify customer sentiment and help move deals forward. Overall, this dashboard is key for monitoring rep engagement and  sales process  efficiency.

For sales operations (sales ops) teams:

• Performance Dashboard: Drill into closed deals by region, account, or product so you can see what’s contributing to high deal win rates or slowing conversions. Once you know the “why,” you can recommend strategy shifts for your team.
• Stage Analysis Dashboard: This dashboard shows how deals across all reps are moving through the stages of the sales process, revealing bottlenecks and at-risk opportunities. Trends and patterns identified with AI can reveal opportunities for process improvements.

For sales reps:

• Rep and Team Leaderboard Dashboards: This is an overview of individual rep and team performance data, including  sales quotas  attainment, leads in pipe, pipe generation, closed/won deals, average sales cycle time, and sales activities.

For more guidance, check out our article on key sales  KPI dashboards  that can help you hit or exceed your revenue targets.

Home in on the sales KPIs that matter to you

There’s no shortage of sales KPIs to track — but zeroing in on the right ones depends on what’s important to your business right now. First, identify overarching goals. For example, are you focused on driving growth or maximizing revenue with existing resources and investments?

Once you’re aligned on larger goals, you can select relevant sales KPIs to track and target metrics that will ensure you hit your broader business goals. Be sure to set up dashboards in a  CRM  accessible to all teams so you can see a clear view of progress toward the goals you’ve defined.

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As a business and marketing writer for 15 years, Jeffrey specializes in skill-up content at Salesforce. His work touches on everything from sales fundamentals to employee coaching, leadership best practices, and growth strategies.

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Free MS Word Strategic Planning Templates

By Courtney Patterson | May 11, 2024

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Below is a collection of the best strategic planning templates in Microsoft Word to help you create a comprehensive roadmap for future growth and success.

Included in this article, you'll find: 

• A one-page business strategy template
• A Microsoft Word IT Strategic Plan Template
• A 5-year strategic business plan template
• A nonprofit strategic plan template
• A list of related strategic planning templates

Microsoft Word Basic Strategic Plan Template

Download the Sample Basic Strategic Plan Template for Microsoft Word   Download the Blank Basic Strategic Plan Template for Microsoft Word  

When to Use This Template : Use this template with or without sample data when you are starting your business and need to outline a clear direction and foundational strategies. This tool is crucial for transitioning from an informal approach to a more structured strategic planning process. 

Notable Template Features : This basic strategic plan template simplifies the planning process with a clear, easy-to-follow structure that covers essential strategic elements. It includes sections for mission and vision statements, a SWOT analysis, goals, and action plans, making it accessible for first-time strategists.

Check out these  free strategic planning templates that offer robust resources, including ready-to-use frameworks and expert advice, so you can meticulously craft and execute your strategic vision.

Microsoft Word One-Page Business Strategic Plan Template

Download Sample One-Page Business Strategic Plan Template for Microsoft Word Download Blank One-Page Business Strategic Plan Template for Microsoft Word

When to Use This Template : Consider this template when you’re on a deadline and need a swift, comprehensive snapshot of your strategy. Available with or without sample data, the template is ideal for pre-meeting preparations, allowing you to quickly and thoroughly review your strategic position.

Notable Template Features : This one-page business strategic plan template boils down intricate strategies to a single, accessible page. Featuring streamlined sections for goals, actions, and metrics, it delivers a clear and concise strategic outline that's easy to share and discuss. Download the sample version for a pre-filled template, or try the blank version to fill in the sections with your own data.

Check out this  strategic planning guide , complete with free templates that offer you all the tools and insights you need to expertly develop and implement your strategic plans.

Microsoft Word IT Strategic Plan Template

Download Microsoft Word IT Strategic Plan Template Download Sample IT Strategic Plan Template  

When to Use This Template : Dive into this template when your IT department is gearing up for a major overhaul or aligning with new business strategies. Available with or without example text, the template is a must-have for plotting out the technological roadmap that supports your organization's long-term vision.

Notable Template Features : This IT strategic plan template features IT-specific sections, such as technology assessments and future roadmaps, making it a powerhouse for managing and planning IT investments. The template includes detailed prompts, so you can thoroughly address and align each aspect of your IT strategy, from cybersecurity to cloud computing, with overarching business objectives.

Explore this  article on crafting strategic plans . It offers a treasure trove of free templates to guide your team through the strategic planning process, ensuring a seamless and effective strategy formulation.

Microsoft Word Advanced Strategic Planning Template

Download the Sample Advanced Strategic Planning Template for Microsoft Word Download the Blank Advanced Strategic Planning Template for Microsoft Word

When to Use This Template : Turn to this dynamic template with or without sample data when you’re ready to plan an all-inclusive strategy. Perfect for times of significant growth or change, it's especially useful for teams looking to blend comprehensive market insights with long-term planning.

Notable Template Features : This advanced strategic planning template is designed to guide you through every facet of strategic development, from SWOT analysis to detailed financial planning. Offering structured sections for an all-encompassing view of your business landscape, it ensures that you have a robust foundation for decision-making and future growth. Download the sample version for a pre-filled template, or try the blank version to fill in your own data.

Dive into this comprehensive  guide on strategic planning model templates to access a diverse array of free resources and streamline the path to your strategic goals.

Microsoft Word One-Year Strategic Business Plan Template

Download Sample One-Year Strategic Business Plan Template for Microsoft Word Download Blank One-Year Strategic Business Plan Template for Microsoft Word

When to Use This Template : Use this one-year template with or without sample data to reach your key goals within the next year. It's a must for companies looking to translate annual objectives into clear, actionable steps.

Notable Template Features : This one-year strategic business plan template is designed with simplicity in mind, featuring sections that help break down goals into achievable actions and timelines. The template’s streamlined approach ensures that you can focus on what matters most, making it easier to track progress and adjust strategies as needed.

Microsoft Word 5-Year Strategic Business Plan Template

Download the Sample 5-Year Strategic Business Plan Template for Microsoft Word Download the Blank 5-Year Strategic Business Plan Template for Microsoft Word

When to Use This Template : Use this template to lay the strategic groundwork for the medium-term achievements your organization aims to reach in the next five years. Available with or without sample text, it's perfect for transitioning from startup to established entity, allowing you to focus on expansion and scalability.

Notable Template Features : This 5-year strategic business plan template empowers you to set ambitious yet attainable goals and create strategies for market expansion. It also includes tools for financial forecasting and resource allocation, making it easier to manage growth and measure success over a longer period.

Microsoft Word Long-Term Strategic Business Plan Template

Download the Long-Term Strategic Business Plan Template for Microsoft Word

When to Use This Template : Use this template when you’re aiming for a plan of 10 years or longer and envisioning your business's journey toward long-term innovation and industry leadership.

Notable Template Features : Featuring a decade-spanning outlook, this long-term strategic plan template empowers you to set visionary goals and detailed strategies for sustainable growth and innovation. It’s designed to help you align your long-range plans with actionable steps, ensuring every department is moving toward a common, ambitious future.

Microsoft Word University Strategic Plan Outline Template

Download Sample University Strategic Plan Outline Template for Microsoft Word Download Blank University Strategic Plan Outline Template for Microsoft Word

When to Use This Template : This template helps university leaders chart a future course that enriches academic excellence and campus life. Use it during periods of strategic reflection or in advance of accreditation reviews to ensure all goals align with the institution's mission and vision.

Notable Template Features : Tailored to the academic sector, this strategic plan outline includes sections for setting educational priorities, creating a strategy for program development, and planning campus enhancements. Available with or without example text, it facilitates a comprehensive approach to institutional growth, encouraging stakeholder engagement and long-term planning for academic and infrastructural improvements.

Microsoft Word Marketing Strategic Planning Template

Download the Sample Marketing Strategic Planning Template for Microsoft Word Download the Blank Marketing Strategic Planning Template for Microsoft Word

When to Use This Template : Turn to this template when you're preparing to put a new product on the market or revamping your brand's presence. It's ideal for synchronizing your marketing initiatives with your overarching business goals.

Notable Template Features : This template with or without sample data stands out with its clear sections for defining marketing objectives, pinpointing your audience, and crafting detailed campaign strategies. It supports marketers by laying out a comprehensive plan that not only attracts but also retains customers, ensuring all marketing activities are in lockstep with the business's vision and objectives. Try the pre-filled template to see sample text, or use the blank template to fill in your own data.

Microsoft Word Nonprofit Strategic Plan Template

Download the Nonprofit Strategic Plan Template for Microsoft Word

When to Use This Template : Reach for this template when your nonprofit is gearing up for a period of strategic renewal or aiming to better align its efforts with its core mission. Helping you clearly articulate your organization's direction and impact, this tool is crucial for running annual planning sessions or preparing funding and grant applications.

Notable Template Features : This template is designed specifically for nonprofit organizations, featuring sections dedicated to mission statement clarification, stakeholder engagement strategies, and impact assessment methods. It offers a comprehensive framework for nonprofits to navigate the complexities of sustainability and mission-driven planning, ensuring every activity contributes to long-term success.

Related Strategic Planning Templates

Discover this list of free templates that perfectly complement your strategic planning needs. From business model canvases to detailed market analyses and customer journeys, these tools ensure a solid value proposition and guide your business toward success.

Free Microsoft Word Action Plan Templates

Check out these  free Microsoft Word action plan templates for tools to streamline your project planning, enhance your task management, and achieve your goals more efficiently.

Free Gap Analysis Templates

Explore this  collection of free gap analysis templates to help you identify the discrepancies between your business's current state and its desired future state, offering a clear pathway for strategic improvement and goal achievement.

Free Scenario Analysis Templates

Use these  free scenario analysis templates to get frameworks that prepare you for various future possibilities, enabling strategic decision-making and risk management.

Secure Your Organization’s Future Success with Strategic Planning Templates from Smartsheet

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More From Forbes

Five key elements to business success.

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Discover Medhat Zaki , the resilient Egyptian entrepreneur, Money Coach and CEO of Zaki International GmbH.

There is always a lot of excitement when starting a business. For many, it is a dream come true and the beginning of their path to financial freedom. But starting a business is one thing. Running a successful one is a different affair.

Scaling a business to a sustainable and profitable venture that can improve one's financial well-being requires a lot of commitment, work, strategizing and goal-setting, among other things. However, this journey can be fulfilling. To achieve business success, entrepreneurs will need to implement a few key elements. There are many, but I've found some of the most impactful include vision, mindset, strategy, leadership and networking.

Where do you want your company to be in the future? What does success or the ultimate goal look like? Having a vision means you are planning to succeed. It helps guide your actions and decisions for the business, as it keeps you focused on the end goal. Furthermore, it makes it possible to keep your team's efforts streamlined toward the same purpose.

Remember, the vision needs to align with your values and aspirations for business success to be self-fulfilling. To cultivate and communicate your vision:

• Ensure clarity and simplicity: Clearly define your vision in a way that's simple and easy to understand. The clearer it is, the easier it is to communicate to your team.

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• Involve your team: Encourage input and buy-in from your team during vision creation. When they feel involved, they're more likely to be committed to the vision.

• Constantly reinforce it: Regularly remind your team of the vision through meetings, internal communications and tangible goals that align with the larger vision.

Your mindset will significantly influence how you run your business. Every situation will depend on your mindset, from decision-making to problem-solving to how resilient you are in tough times.

A positive mindset, where you believe in your abilities and the business's success, can keep you motivated and focused on the vision. Similarly, a growth mindset can help you realize that knowledge can be acquired and skills improved, while a mindset focused on providing value to your clients and solving problems can get you steady on the path to success. This mindset is crucial to business growth, adapting to changes and mastering your craft.

You can develop a resilient and growth-oriented mindset by:

• Practicing daily affirmations: Begin each day with positive affirmations about your capabilities and the potential for business success.

• Learning from setbacks: Treat failures and challenges as learning opportunities rather than roadblocks.

• Surrounding yourself with positivity: Network with like-minded individuals who share a growth mindset, and avoid negative influences.

Being a good leader gives your business structure. Good leaders enable their teams to work more effectively and can increase productivity. They inspire the team, clearly communicate the business vision and guide them toward it. Furthermore, they are effective in their decision-making. Leadership also involves delegating roles to others and trusting them to accomplish them as they all work toward the same goal.

To enhance your leadership skills, I recommend:

• Practicing continuous learning: Invest in leadership courses and attend seminars to broaden your leadership perspectives.

• Seeking mentorship and feedback: Find a mentor to guide your leadership journey, and actively seek feedback from your team to improve.

• Delegating effectively: Learn to trust your team by assigning responsibilities and empowering them to make decisions.

I believe success is planned for; rarely is it by chance. To grow your business to fundamental heights, you need a strategy for marketing your products to your target market. Various channels, such as digital media, print media, influencer marketing and search engine optimization, can be effective, but they need a plan. Research your preferred marketing strategy (or strategies), and develop a plan to promote your product.

Then, you have to differentiate your business from the competition. How do consumers in your market perceive your product? Positioning gives you a competitive advantage, as it can help consumers develop a favorable perception of your products.

I've found effective differentiation strategies include:

• Highlighting your unique value proposition: Craft a clear and compelling UVP that resonates with your target audience.

• Finding your niche: Focus on a specific market segment and cater your products or services to their unique needs.

• Prioritizing the customer experience: Provide exceptional customer service to create memorable experiences and foster loyalty.

As an entrepreneur, it's important to make meaningful connections with others, as I've found people tend to prefer working with and recommending those they know. Additionally, developing strong business connections could give you access to tap into their knowledge, resources and support network. Going it alone will only get you so far; a network can provide mentorship, support and valuable guidance when facing challenges. Networking also opens doors to potential partnerships and new customers, which can help encourage business growth.

To begin building a strong professional network:

• Attend industry events: Participate in conferences, seminars and networking events within your industry.

• Leverage social media: Use LinkedIn and other platforms to connect with professionals and engage in relevant groups.

• Offer value first: Approach networking with the intention of helping others by offering your expertise and resources.

When building your network, remember to avoid being overly promotional. Don't focus solely on selling your products or services; instead, build genuine connections. It's important to follow up with your connections as well. Failing to follow up after networking events can lead to missed opportunities. Lastly, be strategic about the events you attend and the connections you pursue.

Thriving in any economic landscape requires a deep commitment to vision, mindset, leadership, strategy and networking. Together, they form a robust framework for sustainable growth and profitability. They also underscore the notion that success is not merely about starting but effectively scaling and navigating the entrepreneurial journey.

Forbes Business Council is the foremost growth and networking organization for business owners and leaders. Do I qualify?

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Your Company's Legacy is at Stake Without Succession Planning — Do These 8 Things to Secure Your Future.

S o much entrepreneurial effort goes into starting and growing a business, yet one of the most overlooked issues is keeping it going beyond the founder . There are so many reasons it's not the top thing on a founder's priority list, and yet the saddest thing they'd never want to see is for all their years and decades of work to one day go down the drain.

Business succession planning is a process that ensures continuity beyond the founder's work life. This is part of a strategic plan for any forward-thinking leader who wants their clients, customers and team members to continue to thrive beyond their working life.

Business succession planning (BSP) differs from business to business depending on their size and their goals. Small businesses often have limited resources and are family-owned, which often entails changing the ownership and not just the leadership. With family-owned businesses, you face more than simple financial and business decisions because of the close relationships at home. For larger organizations with more complex structures and diversified workforces , the approach is usually very formal, involving a board of directors to identify the right fit for future leadership teams.

BSP may be a complex topic and endeavor, with a long list of considerations to ensure the vision and long-term goals of the business remain forward-driven. Regardless, here are eight tips you should consider.

Related: How Successful Entrepreneurs Use Doubt to Drive Growth

1. Align your succession plan with your goals

Knowing where you want to be 10 or 20 years from now is just as crucial as planning how to achieve it now. This is to ensure your business is headed in the right direction, with or without you in the picture. Think about whether you want to retire easily, knowing you've passed on the responsibilities to a trusted family member or a long-term executive. Or maybe you want to look into a merger with someone already succeeding in your industry. These decisions don't develop overnight, more so that they don't ripen in the next couple of years. Hence, gradual planning and assessments along the way are essential. Your goals may change, and so will your succession plan.

2. Define clear ownership roles

A common hurdle in succession planning is answering the question, "Who gets the keys?" Only this time, it's your business that's at stake. You have to identify key people who have the potential to take over or be a part of the leadership once you decide to exit or, worse, pass away. Create a clear roadmap of how you want to develop the skills of these people to hit the ground running and how decisions could be made in your absence. However, ensure that you keep everyone on the same page about ownership roles to avoid internal conflicts so the transition — before and after — is smooth. This is especially critical in a family-owned business; the clearer your ownership plan, the more likely there will be peace in your family once the transition begins.

Related: The 4 Roles of Accountability Within Your Company

3. Value your business, protect your assets

One of the most crucial aspects of BSP is getting a crystal clear picture of your business's value. This will guide you in strategizing the areas of estate planning or tax implications, as well as setting up potential buy-sell agreements. However, valuation is just the tip of the iceberg. You have to protect your assets and safeguard your intellectual property, which is the lifeblood of your business.

Additionally, make sure there's enough financial backing during the transition to support you and your successor. Your successor likely doesn't have the same level of financial resources as you do, and this is an issue to consider. Lastly, protecting your business relationships can greatly contribute to your success when future leaders take responsibility.

Related: 1 in 10 Leaders Say Succession Planning Is Not Worth the Time and Money It Costs — Here's Why They're Wrong.

4. Develop a comprehensive transition plan

Your company's game plan for a successful leadership transition lies in a detailed ownership and management handover. This should cover operational, legal, and financial changes and should have much of the plan in writing. This documentation should also include a comprehensive guide on how to overcome potential roadblocks, how to make decisions, who has votes, and what the transition process looks like. This will ensure that your business remains stable and your legacy intact.

5. Encourage open communication

Everyone involved should be in the loop. Create a space for open dialogue talking about their aspirations, concerns, and reservations. Share your vision and your goals for the future of your company. This initiative should establish a sense of ownership and buy-in for the plan.

This way, you can reduce resistance and cultivate a more collaborative environment that will make the transition easier and smoother. This strategy doesn't simply pass on information, but it helps create some engagement and helps them remain invested in your company's future.

Related: How to Communicate More Authentically and Effectively

6. Seek expert advice

Naturally, you may want to do everything alone in this succession planning journey. After all, you started the company, and nobody knows it better than you. But remember that you can only do so much on your own. It's tempting to do it all by yourself because you are more comfortable navigating and sharing confidential information. Still, you don't want to go rogue dangling on monkey bars without safety nets. Consult BSP pros or build your A-team experts. These advisors can help you navigate financial intricacies and legal frameworks more efficiently, with greater attention to identifying relevant regulations and potential hurdles.

7. Execute with a clear plan

A blueprint — your comprehensive transition plan — is not yet everything. Think of a "launch countdown" where milestones are clearly articulated within a specific timeline. Having a clear plan with timelines encourages accountability and progress toward your end goal. Assign ownership of specific steps and ensure you thoroughly review them regularly as a leadership team until you're confident that the transition will go smoothly.

8. Learn from successful examples

Many transitions and successions have succeeded in both small and large companies. Strive to learn by benchmarking your BSP with companies that have successfully executed theirs. For example, Microsoft transitioned from Gates to Ballmer . Ballmer has been with Microsoft for over two 20 years, which gives him an upper hand on the intricacies of the company's processes and day-to-day operations. He was an internal talent who the company supported and helped grow, which made the transition less risky and successful. Talk with other entrepreneurial peers and discuss what they're planning for their succession.

Effective business succession planning is not like writing your final chapter in the business book and closing the book, but more like preparing it for a sequel. While your approach will depend on the size and complexity of your business, proactive planning remains the core principle to ensure your vision doesn't fade with your exit. This may be 20 years away for you or only a couple of years in the future. Either way, keep your approach light and flexible while taking the process seriously, and don't hesitate to reach out to experts for additional guidance to ensure that your transition is smooth. By planning your exit as strategically as you led your entrance, you solidify your legacy and your business's future.