telstra business fixed wireless nbn plans

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We have made several attempts to initiate the process of establishing an nbn  network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a request from the Owners’ Corporation.

If you currently use existing fixed line phone or internet services there are a number of implications to be aware of:

• Critical copper services such as emergency lift phones and monitored fire alarm systems may be at risk of disconnection.*
• Occupiers may not be able to continue to access other critical services connected to the existing Fixed Line networks such as medical alarms and emergency call systems, monitored security alarms and fax machines. ^
• Existing fixed line services will be disconnected at a future date and occupiers will not be able to make phone calls or access the internet over the Fixed Line network unless the nbn  supplied equipment is installed at the property. The disconnection of existing Fixed Line services will not affect occupier's ability to access phone and internet services over mobile networks.
• Future requests for an nbn  network connection will result in costs payable by the Owners Corporation and/or owners/occupiers.

However, if your phone and internet services are already provided via another fibre network, they will continue to operate as normal unless your provider advises otherwise.

nbn strongly recommends that you contact your current provider of phone and internet services, or visit www.nbn.com.au/switchoff for more information about whether your services will be impacted by the rollout of the nbn  network. #

Please do not hesitate to contact us should you decide to request an installation in the future.

*Please ask your Owners Corporation to contact the lift and alarm service providers for your building. This will help minimise a break in service when the existing network is switched off. Existing fire and lift services registered with nbn may be exempt from immediate disconnection. Please visit www.nbn.com.au/fireandlift for information on registering these services.

^ nbn is developing a list of networks that nbn reasonably understands will continue to operate after the nbn rollout has been completed based on information provided by alternative network owners/operators. For more information, please visit www.nbn.com.au/switchoff or contact us .

Construction of the nbn ® network has started in your area

nbn ’s New Developments team are continuing to work with the developer to roll out the nbn  network at your location.

If you’re preparing to move in, please contact the developer for more information.

If you are the developer of this property, please speak to your nbn New Developments representative or contact us .

More work required

Thank you for your patience. We're working to provide you with clarity on when your premises will be ready to connect. Please check back periodically for updates.

Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

Disconnection information

Premises connected to the nbn ® network via nbn  Fixed Wireless won't be disconnected from their existing phone and internet services by nbn .

If you want to keep your existing copper phone line active when you order a service over nbn  Fixed Wireless, you should speak to your phone and internet provider at the time you place your order.

Planned technology

nbn Satellite*

Good news! It looks like your location may be eligible for the business nbn ® Satellite Service + . The business nbn Satellite Service is designed to support business-grade internet, data and voice services § to Australian businesses in remote and rural areas ^ .

Premises connected to the nbn ® network via nbn  Satellite won't be disconnected from their existing phone and internet services by nbn .

If you want to keep your existing copper phone line active when you order a service over nbn  Satellite, you should speak to your phone and internet provider at the time you place your order.

Activate your nbn connection

The next step is to contact a phone or internet provider and order an nbn  powered plan.

We’re planning to change your nbn technology.

This location is connected to the  nbn ® network

We’re planning to change your nbn technology.

You're ready to change to a new nbn ® technology

• Boosting speeds for Fixed Wireless customers

5-minute read

Discover how we’re enhancing the reach and speed of nbn ’s Fixed Wireless network to benefit customers across the nation.

Over the last 18 months, we have been deploying the latest cutting-edge technology as part of our rollout of next generation upgrades that will enhance the reach and the speed of the nbn ® Fixed Wireless network .

Boosting nbn Fixed Wireless Plus

In November last year, we also announced plans to significantly boost the speed of the existing Fixed Wireless Plus wholesale plan – our most popular plan – without lifting the wholesale price. This means that we intend to boost the speeds for existing Fixed Wireless services connected to 248,000 homes and businesses to wholesale speeds of up to 100/20 Mbps #^ , which is a significant increase to the peak wholesale speeds offered on Fixed Wireless Plus of up to 75/10 Mbps.

In January of this year, we launched a national pilot to introduce the required network changes that will help deliver these higher speeds for our Fixed Wireless Plus customers. We have now completed all the prerequisite network changes, which means our retail providers can now implement their changes to enable this uplift for their customers, across Australia.

As a part of that trial, we are also implementing an uncommitted overprovisioning boost of up to 50 per cent on both the uplink and the downlink, which means even more speed may be available than the advertised maximums, depending on network conditions and equipment. ^

We are extremely pleased with the progress of the pilot so far. Our extensive network testing data shows that, for the retailers that have implemented these changes, Fixed Wireless Plus customers have seen an uplift to both the average and peak download speeds. For premises that have newer nbn Wireless Network Terminating Devices (WNTD versions 3 and 4) installed, busy period average speed tests have lifted from around 60-70 Mbps up to about 80-90 Mbps, and peak wholesale rate speed tests are now reaching 100 Mbps and above. #^

"We are extremely pleased with the progress of the pilot so far. Our extensive network testing data shows that, for the retailers that have implemented these changes, Fixed Wireless Plus customers have seen an uplift to both the average and peak download speeds."

For those Fixed Wireless Plus users with our older WTND devices (WNTD version 1 and 2), the uplift is much less. We are currently working with retail providers to offer equipment upgrades for customers having either a WNTD version 1 or 2 at their premises (at no cost to the retail provider). Replacing these older WNTDs is not only good for the individual customer, but also provides a community benefit by helping to improve the performance of the network for neighbouring customers.

We are working with retailers to complete these antenna upgrades as soon as possible and encourage customers to look out for information. More details on the different WNTD types, along with some helpful information related to the indoor LED signal strength indicators, are set out below.

If the current pilot is successful, we intend to introduce the changes formally by mid-2024.

Higher speed tiers on the way

The enhancement of our Fixed Wireless Plus wholesale plan is not the only thing we are planning when it comes to delivering faster nbn speeds across the nbn Fixed Wireless network.

By mid-2024, we intend to launch two new high-speed plans that aim to offer even faster nbn speeds. They are Fixed Wireless Home Fast, which will aim to deliver potential peak wholesale speeds of 200-250/8-20 Mbps #^ , and Fixed Wireless Superfast, which will aim to deliver potential peak wholesale speeds of 400/10-40 Mbps #^ across the majority of the enhanced nbn Fixed Wireless network footprint. #^

These new tiers will require the newer WNTD versions to support these higher speeds so we will automatically upgrade our device if it’s necessary to activate the new High Speed Tier product you order from your phone and internet provider.

Again, just like with the boost to Fixed Wireless Plus we are also implementing an uncommitted overprovisioning boost of up to 50 per cent for both these new plans, which means speeds faster than the advertised maximums may be available at times, depending on network conditions and equipment. #^

Progress of overall network upgrade program

The Fixed Wireless Upgrade Program will see all 2,362 nbn Fixed Wireless towers receive a physical upgrade.

We are approaching the halfway point in terms of the physical works being undertaken and we have also completed remote optimisations on most of the remaining towers. To gauge the impact of these works and improvements they are delivering across the network, we have been undertaking extensive network testing.

There is clear evidence, especially once the full upgrades are completed, that we are delivering a step change in the potential network performance. We intend to provide an update on the test data in the coming months.

So, why are we making these changes? The answer is simple: we want to provide Australians with the best possible internet experience on the nbn Fixed Wireless network.

We know that customers are demanding more data, and they are increasingly more reliant on our network for work, education, entertainment and social connection. That's why we are committed to investing in our Fixed Wireless network to help deliver faster and more reliable speeds. #^

Identify what equipment you have

Wireless Network Terminating Device (WNTD) Version 2

The diamond-shaped antenna, these older devices continue to operate reliably and can deliver the potential maximum speeds on the existing 12/1 Mbps and 25/5 Mbps plans, however they are unable to take full advantage of the uplift we have announced for the Fixed Wireless Plus plan (up to 100/20 Mbps).

They are also unable to support the new high-speed tiers and will be automatically upgraded if a high-speed service is ordered through your phone and internet provider.

Please note:  WNTD Version 1 – there are only around 1,000 active on the nbn Fixed Wireless network. They look similar and are the same shape as a WNTD Version 2.

WNTD Version 3

The rectangular WNTD with sharper edges. This unit was introduced by nbn in 2018 and is the most widely deployed model on the nbn Fixed Wireless network today.

It can reach potential speeds of 250 Mbps downlink and 25 Mbps uplink, and is therefore suitable for all products apart from the fastest planned new high-speed plan – Fixed Wireless Superfast with potential peak speeds of 400/40 Mbps.

This unit will be upgraded automatically if a Fixed Wireless Superfast service is available at your location and that product is ordered through your phone and internet provider.

WNTD Version 4

The rectangular WNTD model with rounded edges. This unit was introduced in late 2023 and is suitable for all existing and planned Fixed Wireless plans.

In fact, it can reach potential peak speeds well beyond our current planned product offering.

This unit will be installed for most new Fixed Wireless connections and, in most instances, where we are upgrading one of the older Version 1 or Version 2 devices.  

Indoor Unit LEDs

You may be curious to know how to interpret the three LEDs labelled 'Signal Strength' on your indoor unit.

There are three LED combinations (1 red, 2 amber or 3 green LEDs). If you are seeing the single red LED, it means your device has a lower signal to noise (SNR) ratio. This may be due to a weak signal, but might also indicate some sort of interference degrading your signal.

We try to keep SNR high and it may be possible to improve this if your service is not working as you expect. Two amber LEDs means you have good signal level and should be getting good service. Three green LEDs means excellent signal quality, able to support our high speed tier plans.  

# These are nbn wholesale speed tiers, which nbn provides to retail phone and internet providers. Attainable wholesale speeds are subject to the rollout of network upgrades and some premises will require nbn to complete upgrades to the equipment at the premises.

^ Your experience, including the speeds actually achieved over the nbn network, depends on the nbn network technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside our control (like your equipment quality, software, broadband plans, signal reception and how your service provider designs its network). Speeds may be impacted by the number of concurrent users on nbn’s Fixed Wireless network, including during busy periods.

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Meta says it may block news from facebook in australia, nokia makes us$2.3 billion infinera bid, teamviewer accuses russia-linked hackers of cyberattack, hubspot investigating customer account hacks, telstra expands nbn range with fixed wireless, plans full 25/5 mbps service next month..

Telstra has quietly started selling retail internet services on the NBN fixed wireless network.

A spokesman for the telco told iTnews that Telstra would initially offer only the base speed tier of 12/1 Mbps.

"We expect to introduce a 25 Mbps download and 5 Mbps upload speed tier next month," he said.

NBN Co added the 25/5 Mbps speed tier for fixed wireless back in June.

Telstra had been expected to start offering NBN fixed wireless services in the second half of this year.

News that it had made good on the timeline first appeared on the telco's Crowdsupport forums .

Pricing for the fixed wireless internet services is the same as for NBN fibre services already offered by Telstra.

Broadband-only plans start at $60 a month for 25 GB of quota. The plans currently top out at 500 GB options, either as a standalone internet service or as a bundle of other telecommunications services.

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Fixed Wireless NBN plans and providers

Posted by Tara Donnelly 20/03/2024

One of the technologies being employed in the multi-technology mix rollout of the National Broadband Network , fixed wireless is being used to deliver high-speed broadband access to rural and remote communities of Australia. Alongside satellite NBN, fixed wireless is suitable for homes and businesses that simply can’t be reached by the fixed-line connection types used in more urban areas.

The wireless technology being used by NBN Co – the company responsible for the national network – does, of course, differ markedly from the other technologies in the NBN rollout, with different methods of broadband transmission being employed and different speeds on offer . While a lot of the attention has rightly focused on the fibre rollout, people living in areas covered by fixed wireless need answers to important questions, and help finding the best plan for their needs. That’s our aim in this wireless NBN guide.

On this page:

What is fixed wireless nbn, do i need wireless nbn, nbn fixed wireless providers, best fixed wireless nbn plans.

• What’s good about wireless NBN?

How do I connect to fixed wireless NBN?

What’s the difference between fixed wireless and nbn fibre, is wireless nbn good value for money, wireless nbn faqs.

Fixed wireless uses a technology known as LTE (also known as 4G), with NBN Co explaining that it works via the transmission of signals “to and from a small antenna fixed on the outside of a home or business, which is pointed directly towards the NBN fixed wireless facility”.

The antenna will be connected by a cable running through the wall to an NBN connection box located within the premises. NBN Co states that each of its fixed wireless facilities serves a set number of premises, with the bandwidth per household designed to be more consistent than mobile wireless.

• The house or building is basically a large 4G network
• Up to 50mbps download, 20mbps upload speeds
• Individual devices then connect as normal to the in-house network
• This results in a more stable connection, as opposed to mobile wireless that can be spotty and inconsistent
• NBN has ruled out the 100Mbps speed tier for fixed wireless services

Despite the dumping of the top speed tier, in April 2017, NBN Co tested fixed wireless speeds in Ballarat and clocked max download speeds of over 1Gbps – 1000Mbps – which is equal to the fastest speeds available to customers on a normal fibre NBN connection. What’s more is that fixed wireless plans are often no dearer than their fixed-line counterparts.

If you live in rural Australia or the outback, you typically need to get fixed wireless NBN for a home internet connection, although sometimes mobile broadband and home wireless broadband can work too. In some areas, satellite internet can be an option, but not in every case.

‘Options’ is a bit of a misnomer as you have no choice about the service you’re able to get. Wireless NBN is basically the alternative NBN connection type that does not use the usual fibre connection or fixed network system rolled out across most of the country, instead employing wireless signals.

Simply put, it’s like a permanent data connection that you’d get with your mobile phone, but for your home, and using radio signals instead of a mobile network. It’s especially useful for homes unable to gain access to the fibre network, or for those in remote areas.

There are a handful of providers offering fixed wireless NBN plans. However, there are significantly less NBN fixed wireless providers than there are provider offering standard NBN plans. The good news is that some offer identical plans as on the fixed network – this means that rural or regional customers don’t lose out. Fixed wireless operates on the NBN’s different speed tiers, and you can expect prices to increase as you jump into a faster plan.

With NBN fixed wireless plans, NBN sheds the top speed tiers as found on fixed-line plans, meaning the maximum speeds generally offered are around NBN 50 (also known as Standard) and as low as NBN 12 (also known as Basic). Some NBN fixed wireless providers, like Activ8me, are exceptions, offering a fast fixed wireless plan with 75Mbps download speed, although these are theoretical maximum speeds.

Here are some providers offering fixed wireless NBN plans:

If you’re looking for fixed wireless NBN plans, as previously mentioned, your options for providers and NBN fixed wireless plans will be much smaller than standard NBN plans. The below table shows some fixed wireless NBN plans that are currently available.

Below are some providers from our database with a direct link to their websites. Note that some links may go to the fixed-line plan offerings. Where possible we have included plans from providers that cost the same on fixed wireless as they do on fixed-line.

What’s good about wireless NBN?

There are three glaring benefits with NBN’s wireless services:

• Ability to reach remote places
• Providing much-needed reliable internet to rural Australia
• Bright future, with gigabit speeds achieved in testing for fixed wireless

Of course, the tradeoff is that fixed wireless NBN can’t reach the same speeds of wired NBN types like HFC and FTTP. NBN 100 (also known as Fast) isn’t an option to fixed wireless NBN customers, and customers might notice more latency issues and lag on fixed wireless connections. This being said, the available speeds are still far better than on ADSL+ or home wireless broadband plans.

To get a fixed wireless NBN, you’ll need to get in touch with the internet service provider (ISP) of your choice. Typically you can sign up online through most providers, but often you can sign up over the phone. You’d also need to be living in an area serviceable by fixed wireless NBN. If you live in rural or regional Australia there’s a high chance you can get fixed wireless NBN, but there’s also a chance you have a wired connection at your home, or need to get satellite NBN.

Customers will need to arrange for a technician to visit. An outdoor antenna on the roof of the customer’s home will connect to a designated wall outlet for an indoor NBN connection box to plug into. NBN provider iiNet makes the following recommendations as to where NBN equipment should be installed:

• Within 1.5 metres of an electrical outlet
• In an office or study, or near any existing phone sockets
• A cool, dry and ventilated area with no sinks or water outlets
• Away from busy areas where it may be knocked or damaged
• A place where the equipment can be easily reached
• A place where you’re not planning any major renovations

Customers will also need to check to see if their modem or router is compatible with some ISPs offering modems with their respective plans.

Read more: What to do when your internet is down

Fixed wireless uses an outdoor antenna installed at your home, which points in the direction of the nearest fixed wireless transmission tower/base station, to bring internet to remote customers. NBN Fibre, on the other hand, uses fibre optic cable technology to connect to your home, either directly or by utilising existing copper wiring.

For a lot of households, fixed wireless NBN is not only good value, but it’s also the best option. Prices are typically higher compared to fixed line NBN plans, but internet speeds will be better than on mobile broadband and home wireless broadband. Just keep in mind a few things:

• Fixed wireless NBN typically charges by the GB, as seen above, whereas fixed line NBN typically offers unlimited data.
• Fixed wireless NBN will be slower than fixed line NBN, but is faster than satellite NBN.

How fast is fixed wireless NBN?

Unlike fixed-line connections, NBN fixed wireless connections do not include top tier speeds with 12Mbps and 25Mbps rather common. The fastest plans generally offer theoretical download speeds of up to 75Mbps and upload speeds of up to 10Mbps.

Of course, the speeds you are actually able to achieve are entirely dependent on the NBN plan you sign up to, your equipment (such as modem), your location in relation to a transmission tower and any obstacles between your home and said NBN transmission tower. Speeds can also be impacted by congestion during peak hours.

What factors would influence my fixed wireless NBN?

If you’re experiencing poor performance or have speed issues with your fixed wireless service, one or more of these factors may be the culprit:

• Quality of networking equipment: if your networking equipment isn’t up to scratch, an upgrade could help to improve your performance.
• Strength of WiFi signal: WiFi modems aren’t all built the same, some have stronger signals, so if you’re noticing spotty coverage then it might be worth checking whether the modem provided matches your desired performance.
• Location of WiFi modem: there are plenty of things that can impact your WiFi signal, such as microwaves, TVs, walls, etc. so making sure you’ve optimised the location of your modem could help improve performance.
• Having multiple devices online simultaneously: the sheer number of users and devices trying to access the internet at the same time may cause your fixed wireless service to slow down. If you do regularly have this issue, it might be worth talking to your provider about options to increase your speed tier.
• Network congestion: during busy periods, there may be congestion on the NBN network, causing your connection to be slow.

For further assistance, it is worth having a chat with your provider to see if there is a solution.

What equipment do I need to be able to connect to fixed wireless NBN?

In order to connect to fixed wireless NBN, you’ll need an antenna and NBN connection box, as well as a compatible modem. Most providers will install all of this equipment for you free of charge, however some may charge a fee.

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The amount of data the provider has advertised for the billing period of their plan.

Billing periods usually range from 28 to 31 days, but can vary - contact the provider for the billing period costs and inclusions.

Actual product inclusions can be found on the provider’s website.

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Best NBN plans for 2024: independent expert picks, from affordable to ultra fast

Our monthly updated NBN plan recommendations for Telstra, Optus, TPG, Aussie Broadband and many more

• Best provider
• Major telco plans

How we choose

1. The list in brief 2. Best provider 3. Major telco plans 4. How we choose 5. NBN FAQ

Need help choosing the best NBN plan for you? We’re here to guide you with our expert recommendations every month, including our pick from the popular NBN 50 plans to the super speedy NBN 1000 tier. All the NBN plans we’ve chosen promise to consistently deliver the speed you want at a reasonable price.

When we make our recommendations for the best NBN plans, the two main factors we consider are price and speed. For price, many of the best NBN providers offer a six-month discount when you first sign up, while others will occasionally extend that discount to 12 months – these are great ways to save money on your NBN plan.

You may not have thought about switching NBN providers lately, but with the recent news from NBN Co saying wholesale prices will soon be increasing , we expect pricing for us as consumers will increase with it, too. That means if you switch before July 1, you can lock in any introductory discounts offered and save yourself a bit of cash.

We've also seen the introduction of some exceptionally-fast NBN plans specifically for people living in apartment buildings, made possible by TPG and the rollout of G.fast technology across its Vision Network – a competitor to the NBN. 

Speed is also important when choosing the best NBN plan, so we consider what speed the telco is offering when making our recommendations, and compare it against others in the same tier. The Australian Competition and Consumer Commission (ACCC) monitors the performance of select NBN providers, and we use this to make sure you’re getting what’s promised.

The quick list

Ready to find out what the best NBN plans are? A roundup of our choices are below, with each being our best pick for different use cases and budgets:

Best NBN plan for home (NBN 50)

Kogan Internet continues to be our top pick for the best NBN plan for most people. This is due to the provider's aggressive pricing, which makes it by far the cheapest, both over the initial 12 month period and each ongoing year. 

For a comparatively low price, Kogan Internet still advertises maximum typical evening speeds of 50Mbps, and what appears to be a reliable service, based on online review. Kogan Internet also promises to refund you double the difference if you happen to find a cheaper, comparable NBN plan from an approved major provider. Clearly it's confident in its ability to deliver. 

Cost breakdown : AU$58.90p/m (first 3 months, then AU$68.90p/m)

Total cost for first year : AU$796.80 | Yearly cost after discount : AU$826.80

Best NBN plan for gaming

Exetel has reclaimed its spot as our pick for the best NBN plan for gaming on the back of the most recent data from the ACCC , which found Exetel to have the lowest latency among all providers monitored during the previous quarter. Specifically, Exetel was found to have an average latency of 8.3ms during all hours of the day and 8.5ms during the busier hours of the day. Our previous pick for this category, Superloop , is the second fastest. 

Either provider is ultimately going to be a great pick if you do a lot of online gaming, but we have to choose Exetel for its ever-so-slightly lower ping speeds and the fact it's one cent cheaper each month. 

Cost breakdown : AU$83.99p/m (first 6 months, then AU$98.99p/m)

Total cost for first year : AU$1,097.88 | Yearly cost after discount : AU$1,187.88

Best NBN plan for streaming

We're maintaining Spintel's NBN 100 plan as the being the best NBN plan for streaming this month. It continues to fend off competition from the likes of Exetel , Flip and even Tangerine now that it's improved its typical evening speeds – which are still very solid choices – but keeps its crown because it offers a top typical evening speed of 100Mbps for the incredible price of AU$69 a month for your first six months. After the promo period ends, your bill will only increase to AU$79.95, which is one of the lowest ongoing rates available in this speed tier. While Spintel doesn’t appear in Netflix’s ISP Speed Index it’s received lots of positive feedback on Product Review .

Cost breakdown : AU$69p/m (first 6 months, then AU$79.95p/m)

Total cost for first year : AU$893.70 | Yearly cost after discount : AU$959.40

Best NBN plan for heavy users (NBN 100/20)

It might not take top honours for streaming, but we’ve selected Exetel as having the best NBN plan for heavy internet users. Specifically, we've chosen its 100Mbps NBN plan because it’s consistently a top performer in the ACCC’s broadband reporting and it comes with five Speed Boost days a month, which allows you to temporarily boost the speed of your plan to NBN 250, five times a month.

Cost breakdown : AU$68.99p/m (first 6 months, then AU$84.99p/m)

Total cost for first year : AU$923.88 | Yearly cost after discount : AU$1,019.88

Best NBN plan for light users (NBN 25)

For a household of one or two light internet users, an NBN 25 plan should prove to be plenty fast enough. If you just want to browse the internet and stream in HD, Spintel is our recommendation for the best NBN 25 plan. It has a cheap introductory offer of just AU$49 a month for your first six months, before increasing to a low ongoing rate of AU$54.95.

We previously had Flip claiming this spot, and while it has a lower intro cost of AU$44, its ongoing cost has now increased (one of the only NBN providers do so before the expected July price hikes). As a result, Spintel is the more affordable provider following your first 12 months. You're promised maximum download speeds, too. 

Cost breakdown : AU$49p/m (first 6 months, then AU$54.95p/m)

Total cost for first year : AU$623.70 | Yearly cost after discount : AU$659.40

Best NBN plan for large households of 4+ (NBN 250)

Spintel may have taken Flip's spot for the best option for light users, but Flip has taken Spintel's spot for our best option for larger households. Very few providers quote the maximum 250Mbps available on this tier, but Flip promises 236Mbps and for only a little bit more money than Spintel's plan. 

An introductory cost of AU$84 is incredibly competitive, as is the ongoing rate of AU$94.90. Both are well below the current average of just over AU$106. 

Cost breakdown : AU$84p/m (first 6 months, then AU$94.90p/m)

Total cost for first year : AU$1,073.40 | Yearly cost after discount : AU$1,138.80

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Best NBN plan for upload speed (NBN 100/40)

Upload speed is important for live streaming, online content creation and sending large files over the internet. There are a limited number of providers who offer NBN 100/40 plans, but Exetel easily gets our recommendation if you’re looking for a plan with strong upload speeds. The internet service provider was the fastest by a long shot in the latest ACCC data in regard to upload speed, so you should achieve (or get incredibly close to) the advertised upload speed of 34Mbps.

Cost breakdown : AU$74.99p/m (first 6 months, then AU$88.99p/m)

Total cost for first year : AU$983.88 | Yearly cost after discount : AU$1,067.88

Best NBN plan for power users (NBN 1000)

Superloop gets our recommendation because it’s one of the cheapest NBN 1000 plans on the market, and it increased its typical evening speed up to a staggering 811Mbps this month (up from 700Mbps since February) making it now the fastest NBN provider in Australia. And yet, you’ll continue to pay the low price of AU$99 a month for your first six months on the service, before the cost increases to AU$109 each month ongoing. Superloop is fantastic because it offers speeds that are now faster than Telstra, while being as much as AU$71 cheaper a month. Superloop’s NBN 1000 plan is an absolute no-brainer for power users.

Cost breakdown : AU$99p/m (first 6 months, then AU$109p/m)

Total cost for first year : AU$1,248 | Yearly cost after discount : AU$1,308

Which is the best NBN provider?

Best NBN provider this month – Exetel

Exetel has reclaimed its title of best NBN provider this month due to it continuing to offer competitive plans, extra useful features and solid results in official ACCC performance reports. While Exetel isn't the cheapest provider on any speed tier, its prices are always below the national average, even after any introductory discounts. 

When you factor in the telco also offers Speed Boost days, which let you temporarily boost the speed of your service to the next available tier, those prices begin to look even more attractive. Official data collected by the ACCC has also found Exetel – on the whole – over delivers on speed, meaning you really do get plenty of bang for your buck. 

The only immediate downside to Exetel's NBN plans is on the NBN 1000 tier, where it only advertises a typical evening speed figure of 400Mbps. This is well below the speeds offered by the majority of other providers, so in this instance, we would recommend its parent company, Superloop . Superloop's current claim of 811Mbps is the second-fastest, yet its plan is one of the cheapest currently available. 

• Learn more : Best NBN provider

Best NBN plans: major telcos

When looking at NBN plans, you’ll notice that the three major telcos tend to have the more expensive options out there – particularly Telstra and Optus. The benefits of going with Telstra, Optus or TPG for your NBN plan is that you can feel confident you’ll get a reliable, high-performing service, as has been continuously shown in the ACCC’s reporting.

Another benefit to signing up with Telstra or Optus is that these providers often throw in perks and optional add-ons, such as a modem with 4G backup, free trials of streaming services or plans that are optimised for gaming. TPG doesn’t have these optional extras, but it’s the cheapest option of the big three with good value plans.

If you’re looking for an NBN plan from Telstra, Optus or TPG these are our plan recommendations:

Best Optus NBN plan

Optus is usually a more affordable alternative to Telstra, and with its EOFY sales currently in full swing, there are some good savings to be found. We rate Optus' NBN 1000 NBN plan pricing right now, as you can save save AU$180 over the first six months of the service, thanks to a AU$30p/m saving. 

What we also like is that Optus appears to have brought down the regular cost of this plan, from AU$149p/m previously, to AU$129p/m. While that does slightly edge it over the national average of AU$122, you are at least promised decent evening speeds of 780Mbps, which is a great improvement. Just note that you'll need to remain connected to Optus for 36 months in order to get the modem with 4G backup for free, otherwise you'll need to pay some high early exit fees. 

Cost breakdown : AU$99p/m (first 6 months, then AU$129p/m)

Total cost for first year : AU$1,368 | Yearly cost after discount : AU$1,548

Need a different speed? See our full comparison of all Optus NBN plans .

Best TPG NBN plan

TPG has the most affordable NBN plans among the major providers and on top of those more affordable prices, the telco is currently offering one month of service for free, in addition to any six month introductory discounts (note that only the NBN 50 plan currently has this discount). With this in mind, we would also recommend its NBN 1000 plan, as it's currently the cheapest in Australia. Typical evening speeds are respectable at 671Mbps – not the fastest, but certainly not the slowest – and it's the only provider to charge less than AU$1,200 in your first year. Note that unlike Telstra and Optus, TPG’s modem doesn’t have 4G backup.

Cost breakdown : AU$104.99p/m (first month free) (modem fees may apply)

Total cost for first year : AU$1,154.89 | Yearly cost after discount: AU$1,259.88

Best Telstra NBN plan

Telstra’s NBN plans are the most expensive in the market, and it’s hard to justify the price when there are cheaper choices out there that offer a similar service. However, Telstra’s NBN plans benefit from a modem with 4G backup and the ability to prioritise online traffic. 

Telstra is currently offering a six month introductory discount on just its NBN 100 plan for EOFY. You'll need to enter code EOFY120 at checkout to get the saving. You can also currently take advantage of deals on the likes of Spotify Premium, Binge, Flash, Kayo Sports, Foxtel Now and Xbox Game Pass, although only if you're new to any of those services. 

Cost breakdown : AU$90p/m (first 6 months, then AU$110p/m)

Total cost for first year: AU$1,200 | Yearly cost after discount: AU$1,320

Not the right plan for you? Check out our full comparison of all Telstra’s NBN plans .

• Telstra vs Optus NBN : who has better broadband?
• Want to see other NBN plans? You can use our NBN plan finder to compare a huge range of Australian NBN plans

How we judge the best NBN plans

Why you can trust TechRadar We spend hours testing every product or service we review, so you can be sure you’re buying the best. Find out more about how we test.

To select our picks for the best NBN plans, our experts consider and weigh the following key aspects for fixed-line NBN plans:

Speed : Each speed tier indicates the maximum speed available, for example, an NBN 50 plan is able to reach download speeds of 50Mbps. However, not every provider will be able to reach the maximum speed available during the busiest evening hours, which fall between 7–11pm. NBN providers are required to report their typical evening speeds, so we look for plans that have a maxed-out typical evening speed. No provider reaches the theoretical maximum of 1,000Mbps in the NBN 1000 tier, so in this instance, we consider the total claimed Mbps against price to weigh relative value.

Price : Price is an important factor in our decision making. We look for plans that are below, or at least on par with, the average monthly price in their respective speed tier. Price ultimately has to be weighed up against speed, as there’s no use paying for a cheap NBN plan that offers slower-than-average speed. Most NBN providers also offer an initial discount period (typically 6 months) to encourage you to sign up, so we look for competitive offers when making our choices. The ongoing price must also remain reasonable to get our recommendation.

Data allowance : The majority of fixed-line NBN plans offer unlimited data, so in all but exceptional cases, we only recommend plans with an unlimited data allowance.

Performance : The ACCC monitors the performance of some of the top NBN providers in Australia, so we always take this data into account when making our recommendations. If the ACCC doesn’t monitor a particular internet provider, we also look at feedback provided by real users on sites such as Whirlpool .

Perks : We consider perks as nice to have, but they carry less weight compared to other factors in our decision making. Some examples of perks include Australian-based customer support, or the ability to include a home phone service. Other perks can enhance the performance of your service, such as the ability to bump your plan’s regular speed up to the next available tier on five days of your choosing – a feature offered by Exetel and Superloop .

What is the NBN?

The National Broadband Network (NBN) is Australia’s upgraded internet and phone infrastructure. It’s a government initiative that was first announced more than 10 years ago, and after several changes to the rollout plan, it’s officially been declared complete (though upgrades are still ongoing).

The NBN uses optical fibre and other technology types to get faster, stable internet into homes across Australia, taking the place of copper wires and cable broadband.

Understanding NBN speeds: which is right for you?

Choosing an NBN speed tier is arguably the most important decision you’ll make when it comes to getting internet. To figure out which is right for you, factor in how many people will be using the internet in your household and what their usage is like. Here, we’ve broken down each speed tier, and what they get you.

Your connection type can also limit what speed tiers you can access – click here to learn more about NBN connection types , or head to the NBN Co’s website to check what connection is available at your address .

NBN 12 (Basic I): 12Mbps download | 1Mbps upload | Any connection type | 1 user | Suited for a one-person household for browsing the internet, sending emails and watching YouTube videos at 1080p – though this tier is not recommended for lots of streaming.

NBN 25 (Basic II): 25Mbps download | 5Mbps upload | Any connection type | 1-2 users | For one or two people who want to browse the web at the same time, stream music and stream video in 1080p.

NBN 50 (Standard): 50Mbps download | 20Mbps upload | Any connection type | 2-4 users | Allows multiple users to stream in high definition and play games online, and crucially for some, it’s higher uploads are well-suited to working from home – particularly if you need to video chat.

NBN 100 (Fast): 100Mbps download | 20Mbps upload | Any connection type | 5+ users | Suitable for streaming video in 4K, downloading large files and having multiple devices online at the same time.

NBN 250 (Superfast): 250Mbps download | 25Mbps upload | FTTP, HFC connections | 5+ users | Gives you absurdly fast speeds that will let multiple people stream in 4K at the same time, and allow faster downloads of large files such as games and OS updates.

NBN 1000 (Ultrafast): 1000Mbps download | 50Mbps upload | FTTP, HFC connections | 5+ users | Fastest speed tier you can get, but note that there’s considerable difference between the typical evening speeds offered by the few telcos that offer this tier, with the lowest being 245Mbps and the highest reaching 700Mbps (the latter coming from Telstra).

What does 'typical evening speed' mean?

A typical evening speed is the average download speed you can expect on a plan during the peak busy hours of 7pm-11pm. Each telco will quote a typical evening speed on its plans, and this number can vary within the same speed tier, so be sure to check and compare.

In 2021, more internet providers started to claim a maximum typical evening speed, and the Australian Competition and Consumer Commission (ACCC) has found several ISPs are even delivering above that maximum number.

With so many providers offering a fast service, factoring in typical evening speeds isn’t as important as it used to be, but you should still keep an eye out for low numbers. Any NBN provider quoting close to the tier’s top-rated speed is fine, but consider it a big red flag if it’s significantly lower than the norm.

What are NBN connection types?

First, to figure out what connection type you have, check your address on the NBN Co website . Your connection type is good to know, as not every NBN plan is supported by every connection, so it’s an easy first step in narrowing down your choices.

While the NBN is made up of a multi-technology mix, it’s important to know that you don’t have a choice in what technology is available to you. Different connection types have been built in different areas, so it’s entirely dependent on where you live. Below, we lay out the connection types across the network, and what they mean.

Fibre-to-the-premises (FTTP) : FTTP is a fibre-optic line that runs directly to your home, and therefore is the best type of connection you can have. It requires a device to be installed in your home, and is what was originally intended for every household in Australia when the NBN was first announced.

Fibre-to-the-building (FTTB) : An FTTB connection is most commonly used for connecting apartment blocks and similar buildings to the NBN. In this instance, a fibre-optic line runs to the building’s communications room, and existing technology such as copper wiring is used to connect each apartment from there.

Hybrid fibre coaxial (HFC) : An HFC connection uses existing pay TV (Foxtel) or cable network as the final connection to households. The HFC line will run from your home to the nearest available fibre node.

Fibre-to-the-curb (FTTC) : FTTC is when the fibre-optic cable extends a little closer to your home by connecting to a distribution unit located outside on the street. From there, it uses the copper phone line to run the last leg into your home.

Fibre-to-the-node (FTTN) : The majority of Australian households – around 4.7 million – are using FTTN technology. This connection type uses existing copper phone wire to make the final connection to the home from a central node in your neighbourhood. The distance of your home to the node will affect the average speeds you can reach, so if your home is more than 700m from the node, it’s not advisable to choose an NBN 100 plan.

Fixed Wireless : Fixed Wireless connections are used to reach regional and remote areas. Homes in these areas will access the NBN from a transmission tower through an antenna installed on their roof.

Sky Muster satellite : The NBN’s Sky Muster satellite technology is also used to reach regional and remote communities. It requires a satellite dish to be installed on the premises, to which the NBN is received through satellite.

TL;DR : Check your address on the NBN Co website to find out what connection you have. It’s important to know because not every NBN plan is supported by every connection type.

How much should my NBN plan cost?

Once you know what type of connection you have and what speed you want, you can find a plan that suits you at the right price.

There’s good news for those who just want to surf the web casually – for that kind of use, it doesn’t matter what ISP you go with. Recent research by the ACCC has shown that your choice of provider won’t impact website browsing performance, so you can go with a cheap NBN plan if this is all you’re after.

But if you need to do more with your internet, you might want to consider some of the fastest NBN plans . These will cost you more per month, but they’ll allow you to download and upload large files faster, stream comfortably in 4K and game online with minimal lag.

When looking at NBN plan prices, be sure to suss out what internet deals are available too. It’s extremely common for ISPs to offer a discount for your first six months on their service, and it’s usually about AU$15 off each month.

The telcos will also try and tempt you up to faster plans with bigger discounts – up to AU$40 off each month for six months in some cases – so consider taking advantage of these options too.

There’s one last thing to mention when it comes to price, and that’s contracts. The vast majority of NBN plans come with no lock-in contracts, so you’re free to leave anytime (though some telcos will require you to pay out the remaining cost of your modem).

NBN plans on a contract will typically last between six and 12 months, and the benefit here is usually in reducing upfront fee costs (such as waiving the set up fee or throwing in a free modem).

While those benefits may seem tempting, weigh up those perks before committing to a contract. If you decide to leave early, you’ll likely still need to pay for each month you have remaining.

TL;DR : If you just want to browse the internet, a cheap NBN plan from a smaller NBN provider will do you just fine. For those that want to stream in 4K and game online, look for a fast NBN plan at a competitive price. Be sure to take advantage of six month discounts offered to new customers, and weigh up whether a contract or no-lock in term is best for you.

What’s the best NBN provider for Sydney, Melbourne, Brisbane and other cities?

Many people wonder whether there’s a 'best' NBN provider for their particular city. Over the last couple of years, we've seen rising interest in plans based on location, such as Sydney, Melbourne, Brisbane and Perth – so does your locale really matter when selecting an ISP?

The answer is tricky. If you live on the east coast of Australia, the answer is generally no, your location won’t matter when choosing a provider. If you live in South Australia, the Northern Territory or Western Australia, you may experience some benefit from choosing an ISP that’s headquartered (or at least has a local presence) in your state.

This is because of the way traffic flows to and from the user to the wider internet. All providers effectively act as a middle man in between users and the internet, routing all transmitted and received data through their own infrastructure. Providers’ direct physical connections to the internet are known as “points of interconnect” (POI), and all user internet traffic is routed through a PIO. There are 121 PIOs across Australia , but because connecting to a POI requires physical hardware, most service providers only use a smaller subset of these.

Because they’re the critical link in the user-to-internet chain, the physical location of your provider’s nearest PIO to you can play a large role in factors like latency and ping time. If your POI is thousands of kilometres away from your home, this is naturally going to result in a bigger delay in data flowing in both directions.

Latency and ping time matter most when it comes to tasks that work in real time – so things such as video calling and online gaming. An ACCC report released in April 2023 revealed that online gamers living in NSW and the ACT experience much lower latency on average compared to the rest of the country, and that’s because most game servers located in Australia are housed in Sydney.

While your internet provider of choice won’t be able to resolve all issues related to latency and ping time, signing up with a locally-based provider (or one that’s at least connected to a local POI) can help reduce these factors. For example, Pentanet is an ISP based in Western Australia that’s often spoken of highly by gamers living in the state.

There’s no one-stop-shop for checking if an NBN provider is connected to your closest POI, but there’s a few steps you can take. First, check if the provider has a POI lookup tool – Aussie Broadband and Superloop both offer this, for example. If the ISP you’re looking at doesn’t offer an official way to check, then you’ll have to head to a website such as Whirlpool and do some digging yourself. Finally, if Whirlpool doesn’t have what you’re looking for, your best bet is to email the internet provider directly.

How does switching NBN providers work?

So you’ve done your research and found the NBN provider you want to switch to, what’s next? 

Switching NBN providers is usually fairly seamless – your new ISP should take care of the whole process, including informing your current ISP of the change. If you’ve requested a modem/router with your switch, your new ISP will usually wait until that arrives to connect you – your existing service will continue to work as usual in the meantime.

If you’re keeping your current modem/router, then the switch can often happen within 24-48 hours, and will likely require you to change some of your router settings, such as username and password.

There’s one important step to do before finally switching providers, and that is to check the fine print of your current ISP.

If you are currently on a contract with your internet provider, you’ll likely face an exit fee or be required to payout the remaining months on your plan. If this is you, we’d highly recommend reconsidering breaking the contract unless absolutely necessary.

However, even if you’re on a month-to-month plan instead of a contract, you could still face a cancellation fee. For example, TPG requires its users to give a 30-day notice before cancellation, and if this isn’t done, you’ll need to payout the remaining days of the month.

If you find that your current ISP requires you to give notice of cancellation, we’d recommend scheduling the switch with your new NBN provider, so you can avoid any surprise exit fees.

How do I connect to the NBN?

If you’re not sure whether you can connect to the NBN yet, check your address on the NBN Co website. Most Australians do have access to the NBN, and if you find your home is NBN-ready, all you need to do is select an NBN plan and sign up. Then you can either use a BYO modem or one provided by your telco of choice to connect to Wi-Fi.

If you find that your home isn’t connected to the NBN, you’ll need to contact NBN Co and organise installation.

Do I need a new modem/router for the NBN?

For a modem/router to connect to the NBN, it needs to have a VDSL port, so you will need to upgrade if your current hardware is missing this port. While most plans will give you the option of bringing your own device for the connection, you’ll also have the ability to buy one directly from your NBN provider.

For the everyday internet connection, these modem/routers will suffice for your connection, though you may want to consider buying better hardware if you’ve signed up for a fast NBN plan – just ensure that it’s compatible.

What is a good data amount for my NBN plan?

The majority of NBN plans available today come with unlimited data, with prices starting at AU$50 a month for an unlimited data plan. With an unlimited data plan, you won’t have to worry about monthly data caps, and we’d argue that they’re better value for money when factoring in price per gigabyte.

Which is the cheapest NBN provider?

The provider with the cheapest NBN plan overall is Spintel, which offers an NBN 12 plan for AU$49.95 a month. If you’re looking for affordable internet, head over to our cheap NBN plans page, where we’ve compared the cheapest plans from each speed tier.

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Jasmine Gearie was previously an Ecommerce Editor at TechRadar Australia, with a primary focus on helping readers find the best mobile and NBN plans. During her time with TechRadar, she also reported on important telco news in Australia, and helped track down tech deals to help readers save money.

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• Find the best NBN fixed wireless plans

The NBN Fixed Wireless is a type of broadband technology that uses radio signals to connect your premises to the NBN network. Find out how it compares to other NBN connection types

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NBN Fixed Wireless relies on radio signals to connect your location to the NBN network, offering speeds of up to 75Mbps. If you're considering this type of connection, here's the essential information you need.

• Typical Evening Speeds

This is the typical download speed during peak times (7pm to 11pm).

Choosing the best fixed wireless NBN plan

If you're in an area covered by the Fixed Wireless NBN network, it's essential to understand what to consider when selecting the best plan for your needs. 

Unlike fixed line NBN, NBN Fixed Wireless connects you to the Internet wirelessly in a fixed location, using similar technologies as your smartphone (including 5G). 

Since it doesn't need to cover mobile service, it can offer a more reliable data connection in its designated areas.

What is fixed wireless?

Fixed Wireless NBN is a component of the National Broadband Network that brings Internet access to people in regional and remote areas of Australia. 

This system uses transmission towers connected to the broader physical cabled NBN network. The signal is broadcast using radio frequencies similar to those in existing 4G and 5G networks.

What sets NBN Fixed Wireless apart is its focus on delivering Internet to fixed locations, not mobile devices. To set it up, a fixed wireless antenna is installed, usually on the roof, along with an internal NBN Connection Box. 

These components connect to the wireless signal from the nearest transmitter, providing Internet access to your home. It functions similarly to your smartphone on a 4G or 5G network but is optimised for distance and reliable performance within homes and businesses where mobile signals can sometimes be unreliable.

How fast is fixed wireless?

NBN provides fixed wireless across three different speed tiers .

Is fixed wireless reliable?

Like any wireless connection, reliability can vary, but generally, fixed wireless is quite dependable. Compared to most 4G networks (which is a fair comparison as it uses similar technology), it's notably more reliable. 

This is because NBN Co can precisely measure the number of connected premises and tailor the signal to specific locations.

In contrast, mobile devices move around, changing their antenna positions, and encountering obstacles like hills and buildings that can affect performance. Speeds may differ among providers and at specific times, so plans often mention their typical evening speeds, helping you set realistic expectations for a Fixed Wireless NBN plan.

Nevertheless, it's essential to note that a fixed physical line NBN connection typically outperforms wireless connections.

Pros and cons of a fixed wireless connection

As with any plan, there are upsides and downsides to fixed wireless NBN:

Is fixed wireless Internet better than NBN?

For most people, the answer is likely no. While you can get a fixed wireless home broadband connection from private providers, they usually offer plans only in areas where they're sure customers will get a good connection. 

This doesn't always align with the NBN Fixed Wireless footprint, which is mainly on the outskirts of larger cities. So, finding a fixed wireless home broadband plan from a non-NBN provider might be challenging.

There's an exception, though, with Starlink, Elon Musk's low earth orbit satellite system. While it's positioned as a competitor to the NBN Sky Muster Satellite system , it's also an option for fixed wireless customers, if Starlink agrees to take you on as a customer.

Best NBN fixed wireless plans

• Unlimited Data
• Deal: $65 for first 6 months , then $80 ongoing

How to switch fixed wireless plans

If you've already set up a fixed wireless NBN, it's a good idea to review your options at least twice a year. Many broadband plans, including fixed wireless NBN, are on a month-to-month basis, making it easy to switch providers.

To switch, check your contract for any termination or equipment fees. If you just want to change your plan tier with your current provider, they usually have online portals or apps to make the process smooth.

When switching to a new NBN fixed wireless provider, you might be able to use the same modem/router; see if your new provider offers a " Bring Your Own Modem " deal to save money. To learn more about which NBN fixed wireless plans are for you, get connected with the Compare Broadband team today.

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Do I need to call for a technician to install a Fixed Wireless connection?

Yes. Both the NBN outdoor antenna and connection box have to be installed by an approved installer, so you need to schedule an appointment with a technician. You may also coordinate with your service provider to make sure that the schedule works for you.

What’s an ideal location for the NBN Fixed Wireless equipment?

A few things you need to remember when choosing a location for your NBN equipment is that it should be cool, dry, and well ventilated. It also needs to be away from busy areas of the premises to prevent getting knocked off its spot but accessible enough so you can easily check the indicator lights. You can pre-identify an area that suits these requirements. However, keep in mind that the technician may recommend a different location depending on various environmental factors or the complexity of installing the required hardware in your chosen area.

Can I access NBN’s network from a local telecommunications tower?

The said tower needs to have an NBN presence for you to access the network. This can be determined by your technician on your scheduled date of installation.

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Answer a few simple questions and we'll search hundreds of plans from some of australia's leading providers. start by entering your postcode or suburb below., are you eligible for a free fibre upgrade, the government is making 1.5 million australian homes and businesses eligible for a speed upgrade to fttp (fibre to the premises), which offers greater speed and reliability. selected towns and suburbs with fttc and fttn are eligible for the upgrade with an eligible high speed nbn plan..

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We compare and connect plans from some of Australia's leading internet providers across NBN, ADSL2+, Naked DSL, Cable, and Mobile broadband.

Our service is free. All we ask is that if you find a plan through us you use our phone numbers or sign up online links. That way we can stay free for you

We do receive a commission from our providers if you sign up through us but this does not affect how we display plans or the results we show you.

We are Australian owned and locally operated in Melbourne so we understand Australian's broadband needs.

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Telstra Bad Customer Service

Why does it seem like Telstra have really bad and slow customer service. People telling me the wrong information about this and that. Can't even resolve an issue and are very slow to respond. For the prices they charge, why do people even go to Telstra anymore..

Internet, mobile outages affect businesses in outback Queensland town of Tambo

Residents of a small Queensland town say telecommunications are so poor that phone calls, the internet, EFTPOS and cash machine withdrawals stop for days at a time. 

Tambo pub owner Ben Casey said it was getting progressively worse.

"In the last two to three months we had six weeks of no ADSL landline internet, we had two weeks of no landline phones and we've had more than four times where the mobiles have gone out for almost 24 hours," he said.

He said the town's businesses, residents and tourists had become used to frequent mobile and internet outages.

But in a town of 300 people that relied on tourism to survive, businesses said the outages often left travellers unable to call for accommodation and pay electronically for goods.

Rebecca Hendel, a mum of four children under six, said the outages left her feeling fearful.

She said she worked night shifts at Mr Casey's pub.

"When Telstra goes down, my husband can't contact me," Ms Hendel said.

"It stresses me out a lot."

From copper wires to low orbit satellites and a looming 3G shutdown, the patchwork of old and new technology has left some regional Australian towns falling through the gaps.

It was not just Tambo, the issues have been felt in many communities across regional Australia .

Blackall-Tambo Regional Council Mayor Andrew Martin said the number of outages was "disturbing."

"If it happened in the middle of Brisbane there'd be a national disaster declared," he said.

Some people have opted for alternative connectivity choices but many people haven't been aware of their options .

Mr Casey recently switched from ADSL to Starlink. 

He said it had been a saving grace for the pub but doubled his bill.

Who is responsible?

Telstra has advised some customers to improve their mobile coverage by using an NBN or other broadband connection to access Wi-Fi calling.

"We also encourage business owners talk to their bank about connecting their EFTPOS terminals to their NBN or Wi-Fi connection," Telstra regional general manager May Boisen said.

The Regional Tech Hub was created in 2020 as an independent service funded by the federal government to help people in regional and rural Australia navigate their options.

General manager Jennifer Medway said the hub received hundreds of calls a week, with many affected consumers asking "who is responsible?"

"Most people, if they're talking electricity, just want to flip the switch on and away they go. In telecommunications and particularly the internet that isn't the case," she said.

3G shutdown issues

Ms Medway said many callers to the hub reported decreased mobile signal or outages as the 3G shutdown neared .

"While they're working all that out we are hearing a lot of people are experiencing challenges," Ms Medway said. 

A Telstra spokesperson said upgrading and replacing key equipment required turning off base stations for a couple of days.

"That work has been happening across Australia over the last few years and we are on track to have all our mobile base stations finished before we close our 3G network," they said.

What are the options? 

Ms Medway said people needed to arm themselves with information.

"Waiting for government or others to come and resolve some of these problems is unrealistic," she said.

"If you are sitting there and you're having frequent outages or don't have service that fits your lifestyle or business … there are options."

For internet connections they include different satellite options, a fixed NBN wireless network, a non-NBN fixed wireless, or an older ADSL type of broadband.

The head of NBN Local Queensland, Kylie Lindsay, said the amount of choice could be overwhelming.

"What people need to do is educate themselves, they need to look at what their needs are and how they rely on the internet," she said.

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• Mobile and Internet Access
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TechBullion

How to select the best nbn plan for your home.

In today’s digital age, having a reliable internet connection is crucial for work and leisure. With the National Broadband Network (NBN) rollout in selected areas, consumers now have many options for home nbn plans . However, choosing the right one can be overwhelming with many available providers and plans. This comprehensive guide will walk you through the steps to select the best NBN plan tailored to your needs.

Understand Your Requirements

Before diving into the sea of NBN plans , it’s essential to understand your internet usage habits and requirements. Ask yourself the following questions:

What do you use the internet for?

The internet serves myriad purposes daily, from streaming videos and online gaming to remote work and web browsing. Whether we’re catching up on our favourite shows, engaging in multiplayer battles, attending virtual meetings, or exploring the vast expanse of online content, reliable internet connectivity is essential. 

Each activity demands different internet speeds and data allowances to ensure a seamless experience. From entertainment to productivity, the internet has become an integral part of modern existence, shaping how we interact, work, and access information.

How many people will be using the internet simultaneously?

The question of how many people will be using the internet simultaneously is crucial in today’s connected world. The number of users directly impacts bandwidth requirements, determining the speed and reliability of internet access.

Do you have any specific speed requirements? 

When considering your internet speed requirements, it’s important to factor in your online activities. For instance, if you frequently use applications such as video conferencing or online gaming, having a higher-speed connection becomes crucial to ensure a seamless and uninterrupted experience. 

In scenarios like video conferencing, a higher speed allows for clearer video and audio quality, minimising lags or delays that could disrupt communication flow. Similarly, a faster internet connection reduces latency in online gaming, providing a competitive edge by enabling quicker response times and smoother gameplay. Therefore, understanding your usage patterns and the demands of your preferred online activities is essential in determining the optimal internet speed to meet your needs effectively.

Understand NBN Technologies

The NBN offers various technologies, including Fibre to the Premises (FTTP), Fibre to the Node (FTTN), Hybrid Fibre Coaxial (HFC), Fixed Wireless, and Satellite. Each technology has its advantages and limitations, which can affect your internet experience. For example:

• Fibre to the Premises (FTTP) is the premier choice for internet connectivity, providing unparalleled speed and reliability. Its infrastructure delivers data directly to your doorstep, ensuring minimal signal degradation and maximising performance. However, despite its superiority, FTTP availability remains limited in certain regions, leaving some users needing access to its benefits.
• Fibre to the Node (FTTN) operates by utilising copper wires for the final stretch of the connection, typically referred to as the “last mile.” While this technology offers significant improvements over traditional copper-based connections, it still needs to be improved, especially for users far from the node. The extended distance can result in decreased speeds and potential signal interference, impacting the overall quality of service.
• Hybrid Fiber-Coaxial (HFC) networks distribute internet signals through fibre optic and coaxial cables. While this setup facilitates relatively high-speed internet access, particularly in urban areas, it comes with the downside of bandwidth sharing among neighbouring users. During peak usage times, such as evenings or weekends, this shared bandwidth can lead to congestion issues, causing a decline in performance for all connected households.
• Fixed Wireless and Satellite internet solutions cater to individuals living in rural or remote locations where traditional wired connections are impractical or unavailable. Fixed wireless systems transmit internet signals via radio waves from a fixed point, typically a tower or antenna, to receivers installed at users’ premises. Although these technologies offer a lifeline to underserved communities, they often come with trade-offs in speed and data allowances compared to their wired counterparts. 

Similarly, satellite internet relies on communication satellites orbiting Earth to relay data signals between users and service providers. While satellite internet extends connectivity to even the most isolated regions, latency and data caps can impact its suitability for bandwidth-intensive activities like streaming or online gaming.

Understanding the technology available in your area will help you make an informed decision when choosing an NBN plan.

Compare Providers and Plans

Once you’ve determined your requirements and the available NBN technology, it’s time to compare providers and plans. Here are some factors to consider:

Speed: Look for plans that offer speeds suitable for your needs. Most providers offer multiple speed tiers, such as Basic (NBN 12), Standard (NBN 25/30), Standard Plus (NBN 50), and Premium (NBN 100/250/1000).

Data Allowance: Consider how much data you’ll need each month. If you stream a lot of content or have multiple users, you’ll likely need a plan with a higher data allowance to avoid excess usage charges or speed throttling.

Contract Length and Flexibility: Some plans require contract signing, while others offer month-to-month flexibility. Evaluate your preference for commitment versus flexibility and choose accordingly.

Additional Features: Consider whether you need additional features such as bundled home phone services, entertainment packages, or Wi-Fi modems included in the plan.

Customer Service and Reputation: Research the provider’s reputation for customer service and reliability. Read reviews and testimonials from existing customers to gauge their satisfaction levels.

Understand Pricing 

When comparing NBN plans, don’t just focus on the monthly fee. Consider any upfront costs, such as installation fees or modem charges. Also, be aware of hidden costs such as excess data charges, early termination fees, or price increases after the initial contract period.

Check for Special Offers and Discounts

Many NBN providers offer special deals and discounts, especially for new customers. Look for promotions such as discounted monthly fees, free installation, or bonus data. However, read the fine print and understand the terms and conditions associated with these offers.

Seek Recommendations and Reviews

If you still need to decide which NBN plan to choose, feel free to seek recommendations from friends, family, or online communities. Additionally, read reviews and comparisons from reputable sources to gain insights into different providers’ and plans’ pros and cons.

Selecting the best NBN plan for your home requires careful consideration of your requirements, available technology, provider options, pricing, and additional features. By following the steps outlined in this guide and conducting thorough research, you can make an informed decision that ensures a reliable and satisfactory internet experience for you and your household. Remember, choosing the right NBN plan is not just about finding the cheapest option but the one that best meets your needs and preferences.

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Ouch! NBN prices rising in July at Aussie Broadband, Exetel & more – here’s why

NBN prices are going up by up to $9 a month. And yep, we already went through this less than 12 months ago.

Internet providers are raising prices because wholesale costs from NBN Co are going up officially on 1 July, making it a bit more expensive for providers to buy bandwidth.

While they're being bumped by $2.22 to $2.52 depending on the speed tier, that's the cost to your provider. Not you.

Hop, skip or jump to any of the providers listed to see what changes they're making to their NBN plans. It's important to note that NBN 50 plans are the most popular among Australians but have become more expensive as of last year. The trend continues in 2024.

• Aussie Broadband
• Origin Energy

We'll keep updating the list so don't forget to bookmark this story.

Dodo NBN price changes - $3.90 a month increase across the board

Dodo's doing a flat-out price increase of $3.90 across most of its NBN plans from 3 July.

However, the cost of its NBN 250 plan is coming down by around $11 a month.

Did Dodo change prices last year? It raised the cost of its NBN 50 plan by $5 a month in December 2023.

Exetel NBN prices change by $1 to $6 a month

Exetel's upping the price of its plans by up to $6 a month from 3 July.

Did Exetel change prices last year? It raised the cost of its NBN 50 plan by $4 a month in November 2023.

Aussie Broadband's NBN plans are getting more expensive by $3 to $4 a month

There are five plans impacted by price hikes at Aussie Broadband: NBN 12, NBN 25, NBN 50, NBN 75 and Fixed Wireless Plus.

The changes come into effect from 11 July.

Did Aussie Broadband change prices last year? It raised the cost of its NBN 50 plan by $6 a month in November 2023. The prices of its NBN 100 and NBN 250 plans were decreased by $4 a month.

Optus NBN price changes - $4 to $5 a month increase

Optus is raising the prices of its NBN 25 and NBN 50 plans on 8 July. It already reduced the cost of its NBN 1000 plans on 27 May.

Did Optus change prices last year? It raised the cost of its NBN 50 plan by $6 a month in August 2023.

Telstra internet getting more expensive by $4 to $5 a month

It's a mixed bag of changes from Telstra. NBN 25 and NBN 50 plans are being hit by a price increase from 1 July. Its NBN 250 and NBN 1000 plans are getting a little bit cheaper.

Did Telstra change prices last year? It raised the cost of its NBN 50 plan by $6 a month in August 2023.

Superloop's NBN plans are going up by $2 to $6 a month

Superloop is making similar changes across both its fixed line and fibre NBN plans across NBN 25, NBN 50 and NBN 100 speed categories from 3 July.

Did Superloop change prices last year? Its NBN 50 plan went up by $4 a month in November 2023.

iPrimus is hiking NBN prices by $4 to $6 a month

New prices from iPrimus will go live on 3 July. The changes will impact both fixed-line and fixed-wireless NBN plans.

Did iPrimus change prices last year? Its NBN 50 plan had a price hike of $5 a month in November 2023. At the same time, its NBN 250 and NBN 1000 plans became cheaper by $5 and $15 a month respectively.

Origin Energy hops on the train with $1 to $9 a month price hikes

Origin Internet will be having a price refresh from 1 July, impacting the majority of its NBN plans.

Did Origin Energy change prices last year? It wasn't exactly last year but in January 2024, Origin increased the price of its NBN 50 plan by $5 a month. Its NBN 100, NBN 250 and NBN 1000 plans went down in price by $5, $15 and $25 a month respectively.

SpinTel has already become more expensive by $2 to $5 a month

SpinTel's already taken the leap and changed its NBN prices as of mid-June for NBN 25, NBN 50, NBN 100 and NBN 250 plans.

Did SpinTel change prices last year? Yep. It decreased the cost of its NBN 250 plan by $10 a month.

Flip NBN price changes by $1 to $4 a month

The majority of Flip's impacted roster of NBN plans went up in price at the start of June barring its NBN 50 plans.

Did Flip change prices last year? Flip's NBN 50 plan went up in price by $5 a month in November 2023.

1st Energy prices go up by $5 a month

1st Energy has already changed the cost of its NBN 25, NBN 50 and NBN 100 plans as of this month (June 2024).

Did 1st Energy change prices last year? Nope, nada.

So, how do I save on my internet bills then?

Even though it may seem that just about everyone is raising prices, there's still a big difference between how much each internet provider charges.

Moral of the story? It pays to shop around. Plus there are a bunch of 6-month sign-up deals and more floating around, but you'll need to hurry since some expire soon.

You can also take home wireless broadband for a spin as it can be a good alternative to the NBN.

There's a good chance more providers will update their pricing in due time. Keep an eye out for emails in the coming days.

We'll also be playing online detective and will update you as more information comes through.

Interestingly, Vodafone bumped down the price of the majority of its plans by $5 to $25 a month in May.

When reached for a comment, TPG didn't allude to any upcoming price changes but said they review their pricing from time to time with the aim to remaining competitive.

Not what you're looking for? Compare other broadband plans on Finder by filtering to speeds and price points that'll help you save.

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Home » Internet

Mate internet plans and prices

What are the different types of Mate internet plans?

What do you get with mate nbn plans, mate internet deals, mate nbn plan features, mate internet plan modems, how to switch to mate nbn.

• Mate internet FAQs

Mate NBN features breakdown

Mate is an Australian mobile and internet provider that offers a selection of the most popular NBN speed tiers for most homes in Australia. Outside of NBN plans, Mate also sells a range of SIM-only mobile plans .

Read on for everything you need to know about Mate NBN plans.

Mate NBN fast facts

• Mate is a 100% Australian-owned telco started by identical twins Mark and David Fazio alongside their business partner Jonathan Dundovic.
• Those who live in fixed-line and Fixed Wireless NBN homes are eligible to sign up for Mate NBN plans.
• Mate offers award-winning Australia-based customer service.
• If you want to try before you (fully) buy, Mate offers a one-month money-back guarantee.

Mate connects homes in Australia to NBN plans via fixed-line and Fixed Wireless NBN technologies, which effectively means most homes nationwide.

Mate fixed-line NBN plans and prices

You’re able to connect to a Mate NBN fixed-line plan if you’re in a home connected to the NBN via Fibre-to-the-Premises (FTTP) , Hybrid Fibre Coaxial (HFC) , Fibre-to-the-Curb (FTTC) , Fibre-to-the-Building (FTTB) or Fibre-to-the-Node (FTTN) technologies. Mate has a reputation for occasional discounted pricing for new sign-ups, otherwise typical plan prices are comparatively competitive.

For comparison, here’s a snapshot of popular fixed-line NBN plans from our database.

Mate Fixed Wireless NBN plans and prices

Mate also offers a single Fixed Wireless plan for homes in eligible areas. Typical pricing for this Mate Fixed Wireless NBN plan is comparatively cheap.

Compare the Mate Fixed Wireless NBN plan above with popular picks from our comparison engine.

All Mate NBN plans include unlimited data. Download and upload speeds vary based on whether you’re on a fixed-line or Fixed Wireless NBN plan, and the plan speed tier. Mate’s Fixed Wireless plan has max theoretical speeds of 75Mbps download and 10Mbps upload, but Mate says you can expect up to 60Mbps download. Here are the typical evening speeds for Mate’s fixed-line NBN plans:

• Mate NBN 25/10: 25Mbps download, 10Mbps upload
• Mate NBN 50/20: 48Mbps download, 19Mbps upload
• Mate NBN 100/20: 95Mbps download, 19Mbps upload
• Mate NBN 100/40: 95Mbps download, 36Mbps upload
• Mate NBN 250/25: 202Mbps download, 23Mbps upload

If you’re keen on a Mate internet deal today, you’ll find any available ones below.

Whichever Mate NBN plan you choose, expect $0 sign-up fees and no contracts. One of Mate’s big bragging points is award-winning Australia-based customer service, so reach out via phone, social media, online chat or email if you have any questions. Mate also offers discounted bundle deals if you want to combo an NBN plan with a Mate mobile plan or an internet plan with a home phone.

The home phone service includes unlimited calls to Australian home and mobile numbers. Mate also has a referral scheme wherein successful sign-ups equate to a $50 discount for the referrer. You can also check more detailed Mate performance metrics via the ACCC’s Broadband Performance Data program .

Mate lets new sign-ups save money by using a BYO NBN-compatible router or modem-router . Optionally, you can also buy a TP-Link VX230v from Mate. This dual-band modem-router offers 1800Mbps of wireless speeds alongside three gigabit Ethernet ports and a single USB 2.0 port. If you go for a home phone bundle, the VX230v is also VoIP compatible.

Transferring from one NBN provider to a Mate internet plan is a straightforward process. Here’s how to switch to Mate NBN:

• Select the Mate NBN plan you like most and click the ‘Go to site’ button next to it. If you see ‘Link not supplied’, head to the Mate website.
• On the Mate NBN plans page, enter your address to confirm plan eligibility.
• Optionally, select a mobile or home phone package, then click on the NBN plan you want to confirm selection.
• Click on the ‘sign-up now’ button, then follow the prompts to complete sign-up. Select to add a modem-router to your plan if you’d like a preconfigured one.

During sign-up, Mate lets you choose to delay connection, which is handy if you’re moving to a new home.

Mate internet frequently asked questions

Who does mate internet use, is mate an australian company, can i use my telstra modem with mate.

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Disclaimer: The information featured in this article is based on our best estimates of pricing, package details, contract stipulations, and service available at the time of writing. This is not a guarantee. All information is subject to change. Pricing will vary based on various factors, including, but not limited to, the customer’s location, package chosen, added features and equipment, the purchaser’s credit score, etc. For the most accurate information, please ask your customer service representative. Clarify all fees and contract details before signing a contract or finalizing your purchase. Each individual's unique needs should be considered when deciding on chosen products.

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3G Exit: Technology upgrade required

You need new equipment to continue your home or business phone service.

What’s happening?

Our 3G network is now coming to an end on 31 August 2024. This means that you’ll need to make some changes to make sure that your home or business phone keeps on working after the 3G network ends.

Firstly, to continue using your phone line, you’ll now need to move to our 4GFW (4G Fixed Wireless) network before the 3G closure. Secondly, the equipment in your home that accesses the old network is not compatible with our new network and needs to be replaced. So, with our 4G plan, you’ll get a new Smart Modem included for use and a compatible antenna (where applicable) at no additional cost. You don’t need to buy more equipment when you move. Contact us to arrange to change your equipment. If you leave within 24 months, simply return your modem, or pay a $200 non-return fee.

You can keep your current phone number on the new plan. In some cases, we may assign you a temporary number to ensure continuous phone service during the transition process.

We encourage you to switch to the new plan as early as possible to avoid any disruptions caused by the 3G closure.

Learn more about the new service

What’s included.

• Phone line plus unlimited calls to standard Australian landlines and mobiles.
• 30 minutes of standard calls to any overseas countries.
• Calls to standard local and national fixed line numbers.
• Calls to standard Australian mobiles.
• Calls to 13 numbers and directory assistance.
• Unlimited data. Fair Use Policy applies.

What’s excluded?

• No directory listing; silent number by default.
• Self-serve plan changes and settings are currently unavailable for the 4G Fixed Wireless plan in the My Telstra app.
• 1900 calls are barred.

Call us to place your order

You’ll need to contact us to place your order for a new plan and equipment to keep your home or business phone working. Make sure to have valid identification (e.g. driver’s license or an Australian passport) with you when you call. Note: If you have not upgraded your equipment when the old network comes to an end, you will no longer have access to a working home or business phone (this includes making calls to emergency services and triple-0).

Installation guide

When you contact us on 1800 258 503 to place an order, we'll be able to advise you whether we can send your equipment for you to install yourself or if we’ll need to arrange an appointment with a technician to install the new equipment. Follow the relevant instructions below to set it up.

I need to self-install

I need professional installation.

If we advise you to  self-install, you can set up your new Telstra Smart Modem for 4G Fixed Wireless yourself. Download the set-up guide or follow our step-by-step instructions below to self-install. Installation will take up to 30 minutes.

Set-up guide for 4G Fixed Wireless (PDF, 333KB)

Step-by-step instructions to self-install 4G Fixed Wireless Telstra Smart Modem

Plug your telstra smart modem into the power outlet.

• Plug your Telstra Smart Modem 3 into a power outlet. Once connected, the light will show solid blue on the front of the modem.
• Have a phone? Connect via your existing phone cable.

Connect your home phone

• Use the phone cable with grey ends.
• Connect the cable into the green phone port that's located on the back of the modem on the right.
• Connect the other end into your home phone.

We’re committed to making this transition as seamless as possible, ensuring that your home phone stays connected.

Call us on 1800 258 503 to place your order for a new plan and equipment

Book appointment

We’ll set up an appointment for installation of your new 4GFW equipment.

Technician visit

A technician will come out to your home to update your connection and install the equipment.

Frequently asked questions

Will i need to be at home or at my business during the technician appointment for my 4g telstra smart modem installation.

In most cases, you’ll need to be at home or on the business premises during the 4G upgrade to help test the new service. Our team will advise you on any requirements during the upgrade.

Will the new technology be compatible with my current phone equipment?

Your current home or business phone line equipment (3G modem) will not be compatible with the 4G network, so we’ll need to upgrade your equipment to a Telstra Smart Modem 3. However, your current phone handsets will be compatible with the new modem.

Will I experience any disruption to my phone service during the transition to the new technology?

There may be some brief interruptions to your phone service during the 4G upgrade, but we’ll work with you to minimise any disruption.

Can I transfer messages from my old MessageBank service to the new one?

No. Unfortunately, you’ll be unable to transfer any messages from your old MessageBank service to your new one.

I don't need my home or business phone service. Can I cancel it now?

Yes, you can cancel your home or business phone service anytime by contacting us on 1800 258 503.

Rather get in touch? Let’s get you connected.

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