Assignment 1 - P1 P2 M1 D1
Qualification: pearson btec level 3 national extended certificate in business, unit 14: investigating customer service, learning aim, a: explore how effective customer service contributes to business success, assignment title: explore how customer service contributes to a business success.
Hand in date:
P1 - Describe the different approaches to customer service delivery in contrasting businesses.
P2 - Examine ways that customer service in a selected business can meet the expectations and satisfaction of customers and adhere to relevant current legislation and regulations.
M1 - Analyse how legislation and regulation impacts on customer service provision in a selected business.
D1 - Evaluate the importance for a selected business of providing excellent customer service and adhering to relevant current legislation and regulations.
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BTEC Business Level 3 - Unit 14 - Investigating Customer Service
Subject: Business and finance
Age range: 16+
Resource type: Unit of work
Last updated
31 March 2023
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Learning aim A: Explore how effective customer service contributes to business success
Learning aim B: Investigate the methods used to improve customer service in a business
Documents included in this pack are as follows:
- Learning Aims A, B, C Powerpoints
- BTEC Authorised Assignments Briefs 1 & 2
- Assignment One - Writing Frames/Guidelines
- Starter Activities with Worksheets for the first lesson
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Unit 14 - Investigating Customer Service (Assignment 1) includes - P1, P2, P3. Module Understanding excellent customer experiences and journeys (5N6Z0146) ... Unit 14 - Investigating Customer Service (Assignment 1) Module: Understanding excellent customer experiences and journeys (5N6Z0146)
Unit 14- Investigating customer service, assignment 1 Why is it important to provide excellent customer service? 14/A Describe the different approaches to customer service delivery in contrasting businesses.
Unit 14 assignment 1. Introduction Today I'm going to explore how effective customer service contributes to Apple and Asda's success. I've chosen as contrasting businesses Apple and Asda because Asda is a supermarket and Apple is a manufacturing. P1- describe the different approaches to customer service delivery (Apple and Asda)
Unit 14: Investigating Customer Service Assignment 1: Distinction* graded quality work with great structure and content for you to use this as a template to get a Distinction in this Assignment 1. this meets all the criteria: P1 - Describe the different approaches to customer service delivery i... [Show more]
Task 1. You are to create a report that: - Examines the customer service approaches/process in at least two contrasting businesses showing how these can help the business meet its customer expectation levels. - Examine ways that customer service in a selected business can meet the expectations and satisfaction of customers and adhere to ...
Assignment title: Explore how customer service contributes to a business success. Assessor: Issue date. Hand in date: P1 - Describe the different approaches to customer service delivery in contrasting businesses. P2 - Examine ways that customer service in a selected business can meet the expectations and satisfaction of customers and adhere to ...
Unit 14: Investigating Customer Service Assignment 1: Distinction* graded quality work with great structure and content for you to use this as a template to get a Distinction in this Assignment 1. this meets all the criteria: P1 - Describe the different approaches to customer service delivery in co... [Show more]
View unit 14 assignment 1.docx from BUSINESS A 332 at University of Bristol. Customer Service UNIT 14 Enrika Sceponaviciute |BTEC Business Level 3 | 14/04/2021 Tutor: Mr. Kenneth Beckford Content ... unit-14-investigating-customer-service.pdf. Solutions Available. University of the People. ECONOMICS 1101. In this report.docx. University of Bristol.
2021 BTEC Business Level 3 Unit 14: Investigating Customer Service Assignment 1. Course; ... 2021 BTEC Business Level 3 Unit 14: Investigating Customer Service Assignment 1 ( DISTINCTION) Unit 14: Investigating Customer Service Assignment 1: Distinction* graded quality work with great structure and content for you to use this as a template to ...
pptx, 1.12 MB. Included in this resource is: The Powerpoints for all learning aims (A,B & C) for Unit 14: Investigating customer service (including activities). Workbooks with activities for all learning aims (one workbook for learning aim A & B - related to assignment 1; and one workbook for learning aim C - related to assignment 2).
Benefits. By tracking KPIs, Tesco can quantify the impact of its customer service improvements, making it easier to recognize successful strategies and allocate resources efficiently. Enhanced customer service can result in higher customer satisfaction, increased loyalty, and, ultimately, increased profits. Negatives.
Assignment 1 Unit 14 P1 Amazon and Amazon and are two contrasting businesses, they are quite different in their customer services roles and how they deal with their complaints. Amazon is the largest online retailer and a prominent cloud services provider. Amazon is headquartered in Seattle, Washington.
Unit 14 - Investigating Customer Service - Assignment 1 Introduction - Customer service is a crucial aspect of any business. It can make or break a company's reputation, and it directly impacts customer loyalty and satisfaction. Investigating customer service can help businesses identify areas for improvement and ensure that they are meeting their customers' needs.
unit-14-authorised-assignment-brief-for-learning-aim-c-investigating-customer-service-version-1-november-2016.docx: File Size: 74 kb: File Type: docx: Download File. unit_14_guidance_sheet_assignment_2.docx: File Size: 21 kb: File Type: docx: Download File. unit_14_assignment_two_role_plays.pptx: File Size: 2098 kb: File Type: pptx: Download ...
Distinction star model answer - Unit 14 - Assignment 1 (Investigating Customer Service) Learning aim(s) (For NQF only) A: Explore how effective customer service contributes to business success B: Investigate the methods used to improve customer service in business Assignment title Why is it impo...
View unit-14-investigating-customer-service-assignment-1.pdf from BUSINESS MISC at King Saud University. lOMoARcPSD|9268433 Unit 14: Investigating Customer Service - Assignment 1 Understanding
Learning aim A: Explore how effective customer service contributes to. business success. Learning aim B: Investigate the methods used to improve customer service. in a business. Documents included in this pack are as follows: Learning Aims A, B, C Powerpoints. BTEC Authorised Assignments Briefs 1 & 2. Assignment One - Writing Frames/Guidelines.
Glossary. Jan 1, 2023. BTEC Business Studies unit 14: Investigating Customer Services. A Explore how effective customer service contributes to business success B Investigate the methods used to improve customer service in a business C Demonstrate customer service in different situations, using appropriate behaviours to meet expectations.
Unit Number and Title: Unit 14: Investigating Customer Service Learning Aim: A: Explore how effective customer service contributes to business success Learning Aim B: Investigate the methods used to improve customer service in the business Assignment Title: Why is it important to provide excelle... [Show more]
14/B.P3 Research methods a business can use to make improvements to the customer service provision. 14/A.M1 Analyse how legislation and regulation impacts on customer service provision in a selected business. 14/B.M2 Analyse different methods of monitoring customer service for a product or service in contrasting businesses. 14/A.D1 Evaluate the importance for a selected business of providing ...
Students also viewed. Unit 14: Investigating Customer Service - Assignment 2; Unit 8: Recruitment and Selection - Assignment 2 ; Unit 4: Managing an Event - Assignment 3
Unit 14 - Investigating Customer Service - Assignment 2 P4 - Demonstrate communication and interpersonal skills appropriate to meet customer needs in different situations. (TEACHER REVIEWED) P5 - Review own customer service skills, identifying gaps where improvements could be made. Introduction - It is essential to review your customer service skills regularly to ensure that you're providing ...
This is assignment 1 for Unit 14 Customer Service that achieved a Distinction Grade from Pearson. It is high quality work with great structure and content for you to use this as a template to get a Distinction in Assignment 1.
View Essay - Unit 14 assignment 1.docx from BUSINESS 19 at Bournemouth & Poole College. Introduction Customer service is a key aspect of business; it can contribute largely to the success or. ... unit-14-investigating-customer-service-assignment-1.pdf. King Saud University.