business model research project

Business model innovation: a review and research agenda

New England Journal of Entrepreneurship

ISSN : 2574-8904

Article publication date: 16 October 2019

Issue publication date: 13 November 2019

The aim of this paper is to review and synthesise the recent advancements in the business model literature and explore how firms approach business model innovation.

Design/methodology/approach

A systematic review of business model innovation literature was carried out by analysing 219 papers published between 2010 and 2016.

Evidence reviewed suggests that rather than taking either an evolutionary process of continuous revision, adaptation and fine-tuning of the existing business model or a revolutionary process of replacing the existing business model, firms can explore alternative business models through experimentation, open and disruptive innovations. It was also found that changing business models encompasses modifying a single element, altering multiple elements simultaneously and/or changing the interactions between elements in four areas of innovation: value proposition, operational value, human capital and financial value.

Research limitations/implications

Although this review highlights the different avenues to business model innovation, the mechanisms by which firms can change their business models and the external factors associated with such change remain unexplored.

Practical implications

The business model innovation framework can be used by practitioners as a “navigation map” to determine where and how to change their existing business models.

Originality/value

Because conflicting approaches exist in the literature on how firms change their business models, the review synthesises these approaches and provides a clear guidance as to the ways through which business model innovation can be undertaken.

• Business model
• Value proposition
• Value creation
• Value capture

Ramdani, B. , Binsaif, A. and Boukrami, E. (2019), "Business model innovation: a review and research agenda", New England Journal of Entrepreneurship , Vol. 22 No. 2, pp. 89-108. https://doi.org/10.1108/NEJE-06-2019-0030

Emerald Publishing Limited

Copyright © 2019, Boumediene Ramdani, Ahmed Binsaif and Elias Boukrami

Published in New England Journal of Entrepreneurship . Published by Emerald Publishing Limited. This article is published under the Creative Commons Attribution (CC BY 4.0) licence. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this licence may be seen at http://creativecommons.org/licences/by/4.0/legalcode

1. Introduction

Firms pursue business model innovation by exploring new ways to define value proposition, create and capture value for customers, suppliers and partners ( Gambardella and McGahan, 2010 ; Teece, 2010 ; Bock et al. , 2012 ; Casadesus-Masanell and Zhu, 2013 ). An extensive body of the literature asserts that innovation in business models is of vital importance to firm survival, business performance and as a source of competitive advantage ( Demil and Lecocq, 2010 ; Chesbrough, 2010 ; Amit and Zott, 2012 ; Baden-Fuller and Haefliger, 2013 ; Casadesus-Masanell and Zhu, 2013 ). It is starting to attract a growing attention, given the increasing opportunities for new business models enabled by changing customer expectations, technological advances and deregulation ( Casadesus-Masanell and Llanes, 2011 ; Casadesus-Masanell and Zhu, 2013 ). This is evident from the recent scholarly outputs ( Figure 1 ). Thus, it is essential to comprehend this literature and uncover where alternative business models can be explored.

Conflicting approaches exist in the literature on how firms change their business models. One approach suggests that alternative business models can be explored through an evolutionary process of incremental changes to business model elements (e.g. Demil and Lecocq, 2010 ; Dunford et al. , 2010 ; Amit and Zott, 2012 ; Landau et al. , 2016 ; Velu, 2016 ). The other approach, mainly practice-oriented, advocates that innovative business models can be developed through a revolutionary process by replacing existing business models (e.g. Bock et al. , 2012 ; Iansiti and Lakhani, 2014 ). The fragmentation of prior research is due to the variety of disciplinary and theoretical foundations through which business model innovation is examined. Scholars have drawn on perspectives from entrepreneurship (e.g. George and Bock, 2011 ), information systems (e.g. Al-debei and Avison, 2010 ), innovation management (e.g. Dmitriev et al. , 2014 ), marketing (e.g. Sorescu et al. , 2011 ) and strategy (e.g. Demil and Lecocq, 2010 ). Also, this fragmentation is deepened by focusing on different types of business models in different industries. Studies have explored different types of business models such as digital business models (e.g. Weill and Woerner, 2013 ), service business models (e.g. Kastalli et al. , 2013 ), social business models (e.g. Hlady-Rispal and Servantie, 2016 ) and sustainability-driven business models ( Esslinger, 2011 ). Besides, studies have examined different industries such as airline ( Lange et al. , 2015 ), manufacturing ( Landau et al. , 2016 ), newspaper ( Karimi and Walter, 2016 ), retail ( Brea-Solís et al. , 2015 ) and telemedicine ( Peters et al. , 2015 ).

Since the first comprehensive review of business model literature was carried out by Zott et al. (2011) , several reviews were published recently (as highlighted in Table I ). Our review builds on and extends the extant literature in at least three ways. First, unlike previous reviews that mainly focused on the general construct of “Business Model” ( George and Bock, 2011 ; Zott et al. , 2011 ; Wirtz et al. , 2016 ), our review focuses on uncovering how firms change their existing business model(s) by including terms that reflect business model innovation, namely, value proposition, value creation and value capture. Second, previous reviews do not provide a clear answer as to how firms change their business models. Our review aims to provide a clear guidance on how firms carry out business model innovation by synthesising the different perspectives existing in the literature. Third, compared to recent reviews on business model innovation ( Schneider and Spieth, 2013 ; Spieth et al. , 2014 ), which have touched lightly on some innovation aspects such as streams and motivations of business model innovation research, our review will uncover the innovation areas where alternative business models can be explored. Taking Teece’s (2010) suggestion, “A helpful analytic approach for management is likely to involve systematic deconstruction/unpacking of existing business models, and an evaluation of each element with an idea toward refinement or replacement” (p. 188), this paper aims to develop a theoretical framework of business model innovation.

Our review first explains the scope and the process of the literature review. This is followed by a synthesis of the findings of the review into a theoretical framework of business model innovation. Finally, avenues for future research will be discussed in relation to the approaches, degree and mechanisms of business model innovation.

2. Scope and method of the literature review

Given the diverse body of business models literature, a systematic literature review was carried out to minimise research bias ( Transfield et al. , 2003 ). Compared to the previous business model literature, our review criteria are summarised in Table I . The journal papers considered were published between January 2010 and December 2016. As highlighted in Figure 1 , most contributions in this field have been issued within this period since previous developments in the literature were comprehensively reviewed up to the end of 2009 ( Zott et al. , 2011 ). Using four databases (EBSCO Business Complete, ABI/INFORM, JSTOR and ScienceDirect), we searched peer-reviewed papers with terms such as business model(s), innovation value proposition, value creation and value capture appearing in the title, abstract or subject terms. As a result, 8,642 peer-reviewed papers were obtained.

Studies were included in our review if they specifically address business models and were top-rated according to The UK Association of Business Schools list ( ABS, 2010 ). This rating has been used not only because it takes into account the journal “Impact Factor” as a measure for journal quality, but also uses in conjunction other measures making it one of the most comprehensive journal ratings. By applying these criteria, 1,682 entries were retrieved from 122 journals. By excluding duplications, 831 papers were identified. As Harvard Business Review is not listed among the peer-reviewed journals in any of the chosen databases and was included in the ABS list, we used the earlier criteria and found 112 additional entries. The reviewed papers and their subject fields are highlighted in Table II . Since the focus of this paper is on business model innovation, we selected studies that discuss value proposition, value creation and value capture as sub-themes. This is not only because the definition of business model innovation mentioned earlier spans all three sub-themes, but also because all three sub-themes have been included in recent studies (e.g. Landau et al. , 2016 ; Velu and Jacob, 2014 ). To confirm whether the papers addressed business model innovation, we examined the main body of the papers to ensure they were properly coded and classified. At the end of the process, 219 papers were included in this review. Table III lists the source of our sample.

The authors reviewed the 219 papers using a protocol that included areas of innovation (i.e. components, elements, and activities), theoretical perspectives and key findings. In order to identify the main themes of business model innovation research, all papers were coded in relation to our research focus as to where alternative business models can be explored (i.e. value proposition, value creation and value capture). Coding was cross checked among the authors on a random sample suggesting high accuracy between them. Having compared and discussed the results, the authors were able to identify the main themes.

3. Prior conceptualisations of business model innovation

Some scholars have articulated the need to build the business model innovation on a more solid theoretical ground ( Sosna et al. , 2010 ; George and Bock, 2011 ). Although many studies are not explicitly theory-based, some studies partially used well-established theories such as the resource-based view (e.g. Al-Debei and Avison, 2010 ) and transaction cost economics (e.g. DaSilva and Trkman, 2014 ) to conceptualise business model innovation. Other theories such as activity systems perspective, dynamic capabilities and practice theory have been used to help answer the question of how firms change their existing business models.

Using the activity systems perspective, Zott and Amit (2010) demonstrated how innovative business models can be developed through the design themes that describe the source of value creation (novelty, lock-in, complementarities and efficiency) and design elements that describe the architecture (content, structure and governance). This work, however, overlooks value capture which limits the explanation of the advocated system’s view (holistic). Moreover, Chatterjee (2013) used this perspective to reveal that firms can design innovative business models that translate value capture logic to core objectives, which can be delivered through the activity system.

Dynamic capability perspective frames business model innovation as an initial experiment followed by continuous revision, adaptation and fine-tuning based on trial-and-error learning ( Sosna et al. , 2010 ). Using this perspective, Demil and Lecocq (2010) showed that “dynamic consistency” is a capability that allows firms to sustain their performance while innovating their business models through voluntary and emergent changes. Also, Mezger (2014) conceptualised business model innovation as a distinct dynamic capability. He argued that this capability is the firm’s capacity to sense opportunities, seize them through the development of valuable and unique business models, and accordingly reconfigure the firms’ competences and resources. Using aspects of practice theory, Mason and Spring (2011) looked at business model innovation in the recorded sound industry and found that it can be achieved through various combinations of managerial practices.

Static and transformational approaches have been used to depict business models ( Demil and Lecocq, 2010 ). The former refers to viewing business models as constituting core elements that influence business performance at a particular point in time. This approach offers a snapshot of the business model elements and how they are assembled, which can help in understanding and communicating a business model (e.g. Eyring et al. , 2011 ; Mason and Spring, 2011 ; Yunus et al. , 2010). The latter, however, focuses on innovation and how to address the changes in business models over time (e.g. Sinfield et al. , 2012 ; Girotra and Netessine, 2014 ; Landau et al. , 2016 ). Some researchers have identified the core elements of business models ex ante (e.g. Demil and Lecocq, 2010 ; Wu et al. , 2010 ; Huarng, 2013 ; Dmitriev et al. , 2014 ), while others argued that considering a priori elements can be restrictive (e.g. Casadesus-Masanell and Ricart, 2010 ). Unsurprisingly, some researchers found a middle ground where elements are loosely defined allowing flexibility in depicting business models (e.g. Zott and Amit, 2010 ; Sinfield et al. , 2012 ; Kiron et al. , 2013 ).

Prior to 2010, conceptual frameworks focused on the business model concept in general (e.g. Chesbrough and Rosenbloom, 2002 ; Osterwalder et al. , 2005 ; Shafer et al. , 2005 ) apart from Johnson et al. ’s (2008 ), which is one of the early contributions to business model innovation. To determine whether a change in existing business model is necessary, Johnson et al. (2008) suggested three steps: “Identify an important unmet job a target customer needs done; blueprint a model that can accomplish that job profitably for a price the customer is willing to pay; and carefully implement and evolve the model by testing essential assumptions and adjusting as you learn” ( Eyring et al. , 2011 , p. 90). Although several frameworks have been developed since then, our understanding of business model innovation is still limited due to the static nature of the majority of these frameworks. Some representations ignore the elements and/or activities where alternative business models can be explored (e.g. Sinfield et al. , 2012 ; Chatterjee, 2013 ; Huarng, 2013 ; Morris et al. , 2013 ; Dmitriev et al. , 2014 ; Girotra and Netessine, 2014 ). Other frameworks ignore value proposition (e.g. Zott and Amit, 2010 ), ignore value creation (e.g. Dmitriev et al. , 2014 ; Michel, 2014 ) and/or ignore value capture (e.g. Mason and Spring, 2011 ; Sorescu et al. , 2011 ; Storbacka, 2011 ). Some conceptualisations do not identify who is responsible for the innovation (e.g. Casadesus-Masanell and Ricart, 2010 ; Sinfield et al. , 2012 ; Chatterjee, 2013 ; Kiron et al. , 2013 ). Synthesising the different contributions into a theoretical framework of business model innovation will enable a better understanding of how firms undertake business model innovation.

4. Business model innovation framework

Our framework ( Figure 2 ) integrates all the elements where alternative business models can be explored. This framework does not claim that the listed elements are definitive for high-performing business models, but is an attempt to outline the elements associated with business model innovation. This framework builds on the previous work of Johnson et al. (2008) and Zott and Amit (2010) by signifying the elements associated with business model innovation. Unlike previous frameworks that mainly consider the constituting elements of business models, this framework focuses on areas of innovation where alternative business models can be explored. Moreover, this is not a static view of the constituting elements of a business model, but rather a view enabling firms to explore alternative business models by continually refining these elements. Arrows in the framework indicate the continuous interaction of business model elements. This framework consists of 4 areas of innovation and 16 elements (more details are shown in Table IV ). Each will be discussed below.

4.1 Value proposition

The first area of innovation refers to elements associated with answering the “Why” questions. While most of the previously established models in the literature include at least one of the value proposition elements (e.g. Brea-Solís et al. , 2015 ; Christensen et al. , 2016 ), other frameworks included two elements (e.g. Dahan et al. , 2010 ; Cortimiglia et al. , 2016 ) and three elements (e.g. Eyring et al. , 2011 ; Sinfield et al. , 2012 ). These elements include rethinking what a company sells, exploring new customer needs, acquiring target customers and determining whether the benefits offered are perceived by customers. Modern organisations are highly concerned with innovation relating to value proposition in order to attract and retain a large portion of their customer base ( Al-Debei and Avison, 2010 ). Developing new business models usually starts with articulating a new customer value proposition ( Eyring et al. , 2011 ). According to Sinfield et al. (2012) , firms are encouraged to explore various alternatives of core offering in more depth by examining type of offering (product or service), its features (custom or off-the-shelf), offered benefits (tangible or intangible), brand (generic or branded) and lifetime of the offering (consumable or durable).

In order to exploit the “middle market” in emerging economies, Eyring et al. (2011) suggested that companies need to design new business models that aim to meet unsatisfied needs and evolve these models by continually testing assumptions and making adjustments. To uncover unmet needs, Eyring et al. (2011) suggested answering four questions: what are customers doing with the offering? What alternative offerings consumers buy? What jobs consumers are satisfying poorly? and what consumers are trying to accomplish with existing offerings? Furthermore, Baden-Fuller and Haefliger (2013) made a distinction between customers and users in two-sided platforms, where users search for products online, and customers (firms) place ads to attract users. They also made a distinction between “pre-designed (scale) based offerings” and “project based offerings”. While the former focuses on “one-size-fits-all”, the latter focuses on specific client solving specific problem.

Established firms entering emerging markets should identify unmet needs “the job to be done” rather than extending their geographical base for existing offerings ( Eyring et al. , 2011 ). Because customers in these markets cannot afford the cheapest of the high-end offerings, firms with innovative business models that meet these customers’ needs affordably will have opportunities for growth ( Eyring et al. , 2011 ). Moreover, secondary business model innovation has been advocated by Wu et al. (2010) as a way for latecomer firms to create and capture value from disruptive technologies in emerging markets. This can be achieved through tailoring the original business model to fit price-sensitive mass customers by articulating a value proposition that is attractive for local customers.

4.2 Operational value

The second area of innovation focuses on elements associated with answering the “What” questions. Many of the established frameworks included either one element (e.g. Sinfield et al. , 2012 ; Taran et al. , 2015 ), two elements (e.g. Mason and Spring, 2011 ; Dmitriev et al. , 2014 ). However, very few included three or more elements (e.g. Mehrizi and Lashkarbolouki, 2016 ; Cortimiglia et al. , 2016 ). These elements include configuring key assets and sequencing activities to deliver the value proposition, exposing the various means by which a company reaches out to customers, and establishing links with key partners and suppliers. Focusing on value creation, Zott and Amit (2010) argued that business model innovation can be achieved through reorganising activities to reduce transaction costs. However, Al-Debei and Avison (2010) argued that innovation relating to this dimension can be achieved through resource configuration, which demonstrates a firm’s ability to integrate various assets in a way that delivers its value proposition. Cavalcante et al. (2011) proposed four ways to change business models: business model creation, extension, revision and termination by creating or adding new processes, and changing or terminating existing processes.

Western firms have had difficulty competing in emerging markets due to importing their existing business models with unchanged operating model ( Eyring et al. , 2011 ). Alternative business models can be uncovered when firms explore the different roles they might play in the industry value chain ( Sinfield et al. , 2012 ). Al-Debei and Avison (2010) suggested achieving this through answering questions such as: what is the position of our firm in the value system? and what mode of collaboration (open or close) would we choose to reach out in a business network? Dahan et al. (2010) found cross-sector partnerships as a way to co-create new multi-organisational business models. They argued that multinational enterprises (MNEs) can collaborate with nongovernmental organisations (NGOs) to create products/or services that neither can create on their own. Collaboration allows access to resources that firms would otherwise need to solely develop or purchase ( Yunus et al. , 2010 ). According to Wu et al. (2010) , secondary business model innovation can be achieved when latecomer firms fully utilise strategic partners’ complementary assets to overcome their latecomer disadvantages and build a unique value network specific to emerging economies context.

4.3 Human capital

The third area of innovation refers to elements associated with answering the “Who” questions. Most of the established frameworks in this field tend to focus less on human capital and include one element at most (e.g. Wu et al. , 2010 ; Kohler, 2015 ). However, our framework highlights four elements, which include experimenting with new ways of doing business, tapping into the skills and competencies needed for the new business model through motivating and involving individuals in the innovation process. According to Belenzon and Schankerman (2015) , “the ability to tap into a pool of talent is strongly related to the specific business model chosen by managers” (p. 795). They claimed that managers can strategically influence individuals’ contributions and their impact on project performance.

Organisational learning can be maximised though continuous experimentation and making changes when actions result in failure ( Yunus et al. , 2010 ). Challenging and questioning the existing rules and assumptions and imagining new ways of doing business will help develop new business models. Another essential element of business model design is governance, which refers to who performs the activities ( Zott and Amit, 2010 ). According to Sorescu et al. (2011) , innovation in retail business models can occur as a result of changes in the level of participation by actors engaged in performing the activities. An essential element of retailing governance is the incentive structure or the mechanisms that motivate those involved in carrying out their roles to meet customer demands ( Sorescu et al. , 2011 ). For example, discount retailers tend to establish different compensation and incentive policies ( Brea-Solís et al. , 2015 ). Revising the incentive system can have a major impact on new ventures’ performance by aligning organisational goals at each stage of growth ( Roberge, 2015 ). Zott and Amit (2010) argued that alternative business models can be explored through adopting innovative governance or changing one or more parties that perform any activities. Sinfield et al. (2012) suggested that business model innovation only requires time from a small team over a short period of time to move a company beyond incremental improvements and generate new opportunities for growth. This is supported by Michel’s (2014) finding that cross-functional teams were able to quickly achieve business model innovation in workshops through deriving new ways to capture value.

4.4 Financial value

The final area of innovation focuses on elements associated with answering the “How” questions. Previously developed frameworks tend to prioritise this area of innovation by three elements (e.g. Eyring et al. , 2011 ; Huang et al. , 2013 ), and in one instance four elements (e.g. Yunus et al. , 2010 ). These elements include activities linked with how to capture value through revenue streams, changing the price-setting mechanisms, and assessing the financial viability and profitability of a business. According to Demil and Lecocq (2010) , changes in cost and/or revenue structures are the consequences of both continuous and radical changes. They also argued that costs relate to different activities run by organisations to acquire, integrate, combine or develop resources. Michel (2014) suggested that alternative business models can be explored through: changing the price-setting mechanism, changing the payer, and changing the price carrier. Different innovation forms are associated with each of these categories.

Business model innovation can be achieved through exploring new ways to generate cash flows ( Sorescu et al. , 2011 ), where the organisation has to consider (and potentially change) when the money is collected: prior to the sale, at the point of sale, or after the sale ( Baden-Fuller and Haefliger, 2013 ). Furthermore, Demil and Lecocq (2010) suggested that changes in business models affect margins. This is apparent in the retail business models, which generate more profit through business model innovation compared to other types of innovation ( Sorescu et al. , 2011 ).

5. Ways to change business models

From reviewing the recent developments in the business model literature, alternative business models can be explored through modifying a single business model element, altering multiple elements simultaneously and/or changing the interactions between elements of a business model.

Changing one of the business model elements (i.e. content, structure or governance) is enough to achieve business model innovation ( Amit and Zott, 2012 ). This means that firms can have a new activity system by performing only one new activity. However, Amit and Zott (2012) clearly outlined a systemic view of business models which entails a holistic change. This is evident from Demil and Lecocq’s (2010) work suggesting that the study of business model innovation should not focus on isolated activities since changing a core element will not only impact other elements but also the interactions between these elements.

Another way to change business models is through altering multiple business model elements simultaneously. Kiron et al. (2013) found that companies combining target customers with value chain innovations and changing one or two other elements of their business models tend to profit from their sustainability activities. They also found that firms changing three to four elements of their business models tend to profit more from their sustainability activities compared to those changing only one element. Moreover, Dahan et al. (2010) found that a new business model was developed as a result of MNEs and NGOs collaboration by redefining value proposition, target customers, governance of activities and distribution channels. Companies can explore multiple combinations by listing different business model options they could undertake (desirable, discussable and unthinkable) and evaluate new combinations that would not have been considered otherwise ( Sinfield et al. , 2012 ).

Changing business models is argued to be demanding as it requires a systemic and holistic view ( Amit and Zott, 2012 ) by considering the relationships between core business model elements ( Demil and Lecocq, 2010 ). As mentioned earlier, changing one element will not only impact other elements but also the interactions between these elements. A firm’s resources and competencies, value proposition and organisational system are continuously interacting and this will in turn impact business performance either positively or negatively ( Demil and Lecocq, 2010 ). According to Zott and Amit (2010) , innovative business models can be developed through linking activities in a novel way that generates more value. They argued that alternative business models can be explored by configuring business model design elements (e.g. governance) and connecting them to distinct themes (e.g. novelty). Supporting this, Eyring et al. (2011) suggested that core business model elements need to be integrated in order to create and capture value ( Eyring et al. , 2011 ).

6. Discussion and future research directions

From the above synthesis of the recent development in the literature, several gaps remain unfilled. To advance the literature, possible future research directions will be discussed in relation to approaches, degrees and mechanisms of business model innovation.

6.1 Approaches of business model innovation

Experimentation, open innovation and disruption have been advocated as approaches to business model innovation. Experimentation has been emphasised as a way to exploit opportunities and develop alternative business models before committing additional investments ( McGrath, 2010 ). Several approaches have been developed to assist in business model experimentation including mapping approach, discovery-driven planning and trail-and-error learning ( Chesbrough, 2010 ; McGrath, 2010 ; Sosna et al. , 2010 ; Andries and Debackere, 2013 ). Little is known about the effectiveness of these approaches. It will be worth investigating which elements of the business model innovation framework are more susceptible to experimentation and which elements should be held unchanged. Although business model innovation tends to be characterised with failure ( Christensen et al. , 2016 ), not much has been established on failing business models. It is interesting to explore how firms determine a failing business model and what organisational processes exist (if any) to evaluate and discard these failed business models. Empirical studies could examine which elements of business model innovation framework are associated with failing business models.

Another way to develop alternative business models is through open innovation. Although different categories of open business models have been identified by researchers (e.g. Frankenberger et al. , 2014 ; Taran et al. , 2015 ; Kortmann and Piller, 2016 ), their effectiveness is yet to be established. Further research is needed to examine when can a firm open and/or close element(s) of the business model innovation framework. Future studies could also examine the characteristics of open and/or close business models.

In responding to disruptive business models, how companies extend their existing business model, introduce additional business model(s) and/or replace their existing business model altogether remains underexplored. Future research is needed to unravel the strategies deployed by firms to extend their existing business models as a response to disruptive business models. In introducing additional business models, Markides (2013) suggested that a company will be presented with several options to manage the two businesses at the same time: create a completely separate business unit, integrate the two business models from the beginning or integrate the second business model after a certain period of time. Finding the balance between separation and integration is of vital importance. Further research could identify which of these choices are most common among successful firms introducing additional business models, how is the balance between integration and separation achieved, and which choice(s) prove more profitable. Moreover, very little is known on how firms replace their existing business model. Longitudinal studies could provide insights into how a firm adopts an alternative model and discard the old business model over time. It may also be worth examining the factors associated with the adoption of business model innovation as a response to disruptive business models. Moreover, new developments in digital technologies such as blockchain, Internet of Things and artificial intelligence are disrupting existing business models and providing firms with alternative avenues to create new business models. Thus far, very little is known on digital business models, the nature of their disruption, and how firms create digital business models and make them disruptive. Future research is needed to fill these important gaps in our knowledge.

6.2 Degrees of business model innovation

Business models can be developed through varying degrees of innovation from an evolutionary process of continuous fine-tuning to a revolutionary process of replacing existing business models. Recent research shows that survival of firms is dependent on the degree of their business model innovation ( Velu, 2015, 2016 ). This review classifies these degrees of innovation into modifying a single element, altering multiple elements simultaneously and/or changing the interactions between elements of the business model innovation framework.

In changing a single element, further research is needed to examine which business model element(s) is (are) associated with business model innovation. It is not clear whether firms intentionally make changes to a single element when carrying out business model innovation or stumble at it when experimenting with new ways of doing things. It may also be worth investigating the entry (or starting) points in the innovation process. There is no consensus in the literature on which element do companies start with when carrying out their business model innovation. While some studies suggest starting with the value proposition ( Eyring et al. , 2011 ; Landau et al. , 2016 ), others suggest starting the innovation process with identifying risks in the value chain ( Girotra and Netessine, 2011 ). Dmitriev et al. (2014) suggested two entry points, namely, value proposition and target customers. In commercialising innovations, the former refers to technology-push innovation while the latter refers to market-pull innovation. Also, it is not clear whether the entry point is the same as the single element associated with changing the business model. Further research can explore the different paths to business model innovation by identifying the entry point and subsequent changes needed to achieve business model innovation.

There is little guidance in the literature on how firms change multiple business model elements simultaneously. Landau et al. (2016) claimed that firms entering emerging markets tend to focus on adjusting specific business model components. It is unclear which elements need configuring, combining and/or integrating to achieve a company’s value proposition. Furthermore, the question of which elements can be “bought” on the market or internally “implemented” and their interplay remains unanswered ( DaSilva and Trkman, 2014 ). Casadesus-Masanell and Ricart (2010) argued that “[…] there is (as yet) no agreement as to the distinctive features of superior business models” (p. 196). Further research is needed to explore these distinctive elements of high-performing business models.

In changing the interactions between business model elements, further research is needed to explore how these elements are linked and what interactions’ changes are necessary to achieve business model innovation. Moreover, the question of how firms sequence these elements remains poorly understood. Future research can explore the synergies created over time between these elements. According to Dmitriev et al. (2014) , we need to improve our understanding of the connective mechanisms and dynamics involved in business model development. More work is needed to explore the different modalities of interdependencies among these elements and empirically testing such interdependencies and their effect on business performance ( Sorescu et al. , 2011 ).

It is surprising that the link between business model innovation and organisational performance has rarely been examined. Changing business models has been found to negatively influence business performance even if it is temporary ( McNamara et al. , 2013 ; Visnjic et al. , 2016 ). Contrary to this, evidence show that modifying business models is positively associated with organisational performance ( Cucculelli and Bettinelli, 2015 ). Empirical research is needed to operationalise the various degrees of innovation in business models and examine their link to organisational performance. Longitudinal studies can also be used to explore this association since it may be the case that business model innovation has a negative influence on performance in the short run and that may change subsequently. Moreover, it is not clear whether high-performing firms change their business models or innovation in business models is a result from superior performance ( Sorescu et al. , 2011 ). Further studies are needed to determine the direction of causality. Another link that is worth exploring is business model innovation and social value, which has only been explored in a few studies looking at social business models (e.g. Yunus et al. , 2010 ; Wilson and Post, 2013 ). Further research is needed to examine this link and possibly examine both financial and non-financial business performance.

6.3 Mechanisms of business model innovation

Although we know more about how firms define value proposition, create and capture value ( Landau et al. , 2016 ; Velu and Jacob, 2014 ), what remains as a blind spot is the mechanism of business model innovation. This is due to the fact that much of the literature seems to focus on value creation. To better understand the various mechanisms of business model innovation, future studies must integrate value proposition, value creation and value capture elements. Empirical studies could use the business model innovation framework to examine the various mechanisms of business model innovation. Also, the literature lacks the integration of internal and external perspectives of business model innovation. Very few studies look at the external drivers of business model innovation and the associated internal changes. The external drivers are referred to as “emerging changes”, which are usually beyond manager’s control ( Demil and Lecocq, 2010 ). Inconclusive findings exist as to how firms develop innovative business models in response to changes in the external environment. Future studies could examine the external factors associated with the changes in the business model innovation framework. Active and reactive responses need to be explored not only to understand the external influences, but also what business model changes are necessary for such responses. A better understanding of the mechanisms of business model innovation can be achieved by not only exploring the external drivers, but also linking them to specific internal changes. Although earlier contributions linking studies to established theories such as the resource-based view, transaction cost economics, activity systems perspective, dynamic capabilities and practice theory have proven to be vital in advancing the literature, developing a theory that elaborates on the antecedents, consequences and different facets of business model innovation is still needed ( Sorescu et al. , 2011 ). Theory can be advanced by depicting the mechanisms of business model innovation through the integration of both internal and external perspectives. Also, we call for more empirical work to uncover these mechanisms and provide managers with the necessary insights to carry out business model innovation.

7. Conclusions

The aim of this review was to explore how firms approach business model innovation. The current literature suggests that business model innovation approaches can either be evolutionary or revolutionary. However, the evidence reviewed points to a more complex picture beyond the simple binary approach, in that, firms can explore alternative business models through experimentation, open and disruptive innovations. Moreover, the evidence highlights further complexity to these approaches as we find that they are in fact a spectrum of various degrees of innovation ranging from modifying a single element, altering multiple elements simultaneously, to changing the interactions between elements of the business model innovation framework. This framework was developed as a navigation map for managers and researchers interested in how to change existing business models. It highlights the key areas of innovation, namely, value proposition, operational value, human capital and financial value. Researchers interested in this area can explore and examine the different paths firms can undertake to change their business models. Although this review pinpoints the different avenues for firm to undertake business model innovation, the mechanisms by which firms can change their business models and the external factors associated with such change remain underexplored.

The evolution of business model literature (pre-2000 to 2016)

Business model innovation framework

Previous reviews of business model literature

Reviewed papers and their subject fields

Source of our sample

Business model innovation areas and elements

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Further reading

Weill , P. , Malone , T.W. and Apel , T.G. ( 2011 ), “ The business models investors prefer ”, MIT Sloan Management Review , Vol. 52 No. 4 , pp. 17 - 19 .

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How to Design a Winning Business Model

• Ramon Casadesus-Masanell
• Joan E. Ricart

Smart companies’ business models generate cycles that, over time, make them operate more effectively.

Reprint: R1101G

Most executives believe that competing through business models is critical for success, but few have come to grips with how best to do so. One common mistake, the authors’ studies show, is enterprises’ unwavering focus on creating innovative models and evaluating their efficacy in standalone fashion—just as engineers test new technologies or products. However, the success or failure of a company’s business model depends largely on how it interacts with those of the other players in the industry. (Almost any business model will perform brilliantly if a company is lucky enough to be the only one in a market.) Because companies build them without thinking about the competition, companies routinely deploy doomed business models.

Moreover, many companies ignore the dynamic elements of business models and fail to realize that they can design business models to generate winner-take-all effects similar to the network externalities that high-tech companies such as Microsoft, eBay, and Facebook often create. A good business model creates virtuous cycles that, over time, result in competitive advantage.

Smart companies know how to strengthen their virtuous cycles, undermine those of rivals, and even use them to turn competitors’ strengths into weaknesses.

The Idea in Brief

There has never been as much interest in business models as there is today; seven out of 10 companies are trying to create innovative business models, and 98% are modifying existing ones, according to a recent survey.

However, most companies still create and evaluate business models in isolation, without considering the implications of how they will interact with rivals’ business models. This narrow view dooms many to failure.

Moreover, companies often don’t realize that business models can be designed so that they generate virtuous cycles—similar to the powerful effects high-tech firms such as Facebook, eBay, and Microsoft enjoy. These cycles, when aligned with company goals, reinforce competitive advantage.

By making the right choices, companies can strengthen their business models’ virtuous cycles, weaken those of rivals, and even use the cycles to turn competitors into complementary players.

This is neither strategy nor tactics; it’s using business models to gain competitive advantage. Indeed, companies fare poorly partly because they don’t recognize the differences between strategy, tactics, and business models.

Strategy has been the primary building block of competitiveness over the past three decades, but in the future, the quest for sustainable advantage may well begin with the business model. While the convergence of information and communication technologies in the 1990s resulted in a short-lived fascination with business models, forces such as deregulation, technological change, globalization, and sustainability have rekindled interest in the concept today. Since 2006, the IBM Institute for Business Value’s biannual Global CEO Study has reported that senior executives across industries regard developing innovative business models as a major priority. A 2009 follow-up study reveals that seven out of 10 companies are engaging in business-model innovation, and an incredible 98% are modifying their business models to some extent. Business model innovation is undoubtedly here to stay.

• RC Ramon Casadesus-Masanell is a professor at Harvard Business School and the author, with Joan E. Ricart, of “How to Design a Winning Business Model” (HBR January–February 2011).
• JR Joan E. Ricart ( [email protected] ) is the Carl Schroder Professor of Strategic Management and Economics at IESE Business School in Barcelona.

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Business Models: Types, Examples and How to Design One

Randa Kriss

Writer | Small business, business banking, business loans

Rosalie Murphy

Assigning Editor | student loans, student loan repayment plans, and education financing

Many or all of the products featured here are from our partners who compensate us. This may influence which products we write about and where and how the product appears on a page. However, this does not influence our evaluations. Our opinions are our own. Here is a list of our partners and here's how we make money .

⏰ Estimated read time: 9 minutes

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What is a business model?

• What product or service a company will sell.
• How it intends to market that product or service.
• What kind of expenses the company will face.
• How the company expects to turn a profit.

Types of business models and examples

1. retailer model, 2. manufacturer model, 3. fee-for-service model, 4. subscription model, how much do you need.

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5. Bundling model

6. product-as-a-service model, 7. leasing model, 8. franchise model, 9. distribution model, 10. freemium model, 11. advertising or affiliate marketing model, 12. razor blades model.

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How to design a business model

• How will you make money? Outline one or several revenue streams, which are the different ways your company plans to generate earnings.
• What are your key metrics? Having a profitable business is great, but it usually doesn’t happen right away. You’ll want to identify other ways your company will measure its success, like how much it costs to acquire a customer or how many repeat customers you'll have.
• Who’s your target customer? Your product or service should solve a specific problem for a specific group of consumers. Your business model should consider how big your potential customer base is.
• How will your product or service benefit those customers? Your business model should have a clear value proposition, which is what makes it uniquely attractive to customers. Ideally, your value proposition should be specialized enough that competitors can’t easily copy it.
• What expenses will you have? Make a list of the fixed and variable expenses your business requires to function, and then figure out what prices you need to charge so your revenue will exceed those costs. Keep in mind the costs associated with the physical, financial, and intellectual assets of your company.
• The best business checking accounts .
• The best business credit cards .
• The best accounting software .

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A business journal from the Wharton School of the University of Pennsylvania

The Latest Innovation: Redesigning the Business Model

November 18, 2014 • 14 min read.

Innovation in the business model – not just products – can drive enormous value, says Wharton management professor Raffi Amit.

Innovation has become a buzzword in business today, as new-product sales advantages so often flow from new designs or features. Think mobile phones, tablets, or even autos. But apart from product or service leaps, can innovation in the way a company conducts business give it a leg up? Research from Wharton management professor  Raffi Amit and co-author Christoph Zott, a professor at IESE Business School in Barcelona, Spain, suggests that it can. In this Knowledge at Wharton interview, Amit covers the highlights of a research paper titled, “ Business Model Innovation: Creating Value in Times of Change .” The authors note: “Business model innovation … relies on recombining the existing resources of a firm and its partners, and it does not require significant investments in R&D.”

An edited transcript of the conversation appears below.

The importance of business-model design:

Raffi Amit: My colleague, Chris Zott, and I started a research program that addresses the broad question of how firms do business, which is the business model. A business model is a system of activities that are interdependent and that create value for the stakeholders of the firm. For example, in the old days, Apple designed the hardware, either produced or assembled some of the hardware, and then sold it. The value equation was to the sale of hardware.

Enter the iPod, which was a profound change in Apple’s business model, because the company realized it can create value for stakeholders not just by selling a gadget which is nicely designed, but also through the use of the gadget. So, Apple, in introducing the iPod, profoundly changed its business model by having a relationship with the music industry, the owners of the intellectual property to the various songs, and convincing those studios to sell by the song, not by the CD. Then through an electronic store, iTunes, [Apple] enabled people to download selected music. Each time a song was downloaded, Apple got a share of the proceeds, and therefore … it created value for the customer, for Apple’s shareholders and obviously for its employees.

“Innovation is not limited to the innovation of product [but also includes] innovation of the very way a company engages in business.”

The business model is a description of how the firm does business, and it is a system of activity. When Apple introduced the iPod, new activities were added, and the value that was created by this modified business model was enhanced because there were new stakeholders. Note that the stakeholders span both firm and industry boundaries. Who would think a computer company would be in the music business? And suddenly Apple was literally in the music business.

Over the years, Chris Zott, who is now at IESE Business School in Barcelona, Spain, and I have addressed a number of issues that relate to the business model. For example, what are the elements of a business model? What are activities that decide the content? What is the structure? How are those activities combined to create the system and, as importantly, the governance of the business model?

Who carries out each activity? We ask the questions, “How does the business model create value? What are the fundamental value drivers in the business model?” That’s where we created the so-called NICE business model, which stands for: Novelty, Lock-in, Complementaries. These are the fundamental value drivers. We asked managers to ask themselves, “Is our business model NICE?”

There’s another aspect, and that’s the process by which companies go through the business model’s design. Much of the work that’s been done so far focused on the content of what a business model is, or how the business model creates value and so on. But very little work has been done on how organizations design the business model. How do they modify it? And this applies to early-stage organizations — new startups — and to established organizations.

Once you think about what do managers do — obviously they have to lead their organizations and develop the strategies — how are they going to compete? The business model answers a different question. How are we going to do business? So, that’s the essence of our research program.

Key conclusions:

Our research on the process of designing a business model established that, by building on the methodology that was adopted for the purpose of product design by IDEO — which is a leading design company in the Bay Area on the West Coast — and in applying it to the design of the business model, we developed a five-phase process that’s embedded in the understanding of the antecedent for the design of the business model.

Some of the work we’ve done has established that when a company designs its business model, it doesn’t do it in a vacuum. It has to do it by considering a number of antecedents. For example, what’s the goal of the business model? [The answer is] one antecedent. What are some of the templates that other companies have been using? And to some extent thoughtfully and mindfully adopting some of those templates is another antecedent.

[We also looked at] understanding who are the stakeholders of the organization that would benefit from that business model. [Further, we looked at] constraints — whether these are financial, human capital, regulatory or any other type of constraints that would affect what the firm can and cannot do for any one of the reasons I just mentioned.

Once these antecedents are acknowledged and communicated, then there’s a process that we suggest in the research paper that involves five steps. First, to observe … a little bit of an ethnographic study — how people use your product or your service. What do they like and not like? When and how do they use it? Who uses it? Who makes the buying decision, and how is that decision made? So, a lot of observation is involved.

Then there’s a phase of synthesis — taking all of the information you observed and pulling it together. Then there’s a point of generating some product-type business model. [You can] say, “This is one idea of how we do business. Here’s another idea of how we do business, and let’s compare them.” [The fourth step is to] refine the model as you think about it more vigorously and more definitively. The last phase is implementation.

That cycle — observation, synthesis, generation, refinement and implementation — should be an ongoing process. It’s not the starting point. It’s a dynamic process in which the firm never sits still and says, “This is how we do business, and we work in silos.” Our main observation here is the need for people in the organization to think in a holistic way — not to think in silos — to take a broader view of the organization, not just of the activities in which they are involved. And that, we believe based on the research we’ve done, will create value for all stakeholders.

“Design doesn’t just apply to product design. It applies very much to the design of how firms do business.”

In fact this process paper is an attempt to journalize our past research that focused on emerging companies. This was our attempt to move from focusing and empirically examining young emerging-growth companies to focusing on … large, global, diversified companies.

What current business events are relevant in light of this research?

What are the implications of not adopting a process of continuously updating and revising your business model? I’d like to give two examples.

Look at a company like Blackberry, which dominated the smart phone industry in government, business and among consumers. Blackberry almost became a verb in American society. Even the President of the United States used a Blackberry. But Blackberry stuck to a particular way of doing business and ignored the changes that were happening in telecommunications, in the ability of wireless networks to transmit videos and other graphical information. Executives did not adapt the company’s business model. Today, Blackberry is in decline, and according to some, on the verge of bankruptcy.

Another example of a company that has not adapted its business model is Nokia. At one point it was by far the largest marketer of handsets for wireless communication. Nokia has since disposed of its handset business, and it declined to a very small percentage of the global number of handsets that have sold. It’s been taken over by the likes of Samsung, Apple, HTC and others.

A concrete example of a company that totally transformed itself by transforming its business model is IBM. Historically, IBM was a product-centered company. It sold computers, disk drives, tape drives, a number of boxes. Today, the vast majority of IBM revenue comes from services where the products are not a means to an end, but are a means to deliver the services.

That’s a profound transformation of how IBM does business. Today, the most profitable part of the company is not the boxes, but the services. The largest fraction of IBM’s revenue comes from services. So, IBM is a good example of a global, multi-national, large and diversified firm that has undertaken a profound updating or revision of its historical business model and, as such, enabled it to stay on top.

How does this research stand apart from other studies?

We believe we are the first to focus exclusively on the process of business model innovation. There has been a realization that business model innovation matters. But before we did this study, no one had really vigorously looked at the process of how you innovate a business model. And that’s where we believe our main contribution lies.

Two main takeaways for business:

First, the need to apply design thinking to the design of the business model. Traditionally, design thinking has been applied to the design of products. What we’ve established through this research project is that the process by which firms design the business model can, in and of itself, create enormous value.

The second takeaway is that firms need to develop a capability to continuously ask themselves how to tweak their business models, how to refine and revise them. This is an organizational capability that needs to become part of a firm’s DNA. The business model needs to change as the environment in which the firm competes changes. There [needs to be] a realization that each and every member of the organization needs to look at: “Are we still doing business in a way that maximizes the value creation potential?”

“The process by which firms design the business model can, in and of itself, create enormous value.”

The answer, therefore, is that designing the business model is no longer just a job that the CEO has to do. Each and every member has to ask: “In the activities that I’m involved in, is there another way to do this activity? How do the activities that I’m involved in relate to other activities that are going on in our firm that create value for our stakeholders?” And when I talk about stakeholders, there are obviously the customers of the firm, the partners, owners, employees and managers — to pick a few stakeholders. All of them need to be considered in thinking through the design of the business model.

So, these are the two main takeaways. Design doesn’t just apply to product design. It applies very much to the design of how firms do business. And secondly, this has to be a continuous activity that becomes part of a firm’s DNA.

Surprises that came out of the research:

On one hand, the impact of the business model’s design on the firm’s performance has been substantial, greater than what I would have anticipated. But what surprised me most is how rare it is in the organizations that we surveyed and talked to where the process of designing the business model is part of the firm’s DNA.

Very few organizations routinely think, “How can we tweak our business model? How can we find a better, more efficient, greater value-creating business model?” That surprised me, and I think that managers and organizations more generally would benefit by thinking deeper about the design and thinking about it not as a one-time or once in two years thinking, “Is there a better way?” — but as an ongoing, dynamic capability that the firm has.

And it’s up to the leadership of the company to instill that kind of design thinking into the DNA of the firm. And the fact that this is rare was a surprise to me.

Misperceptions dispelled:

The perception is that innovation is about product innovation. And what our study attempts to show is that innovation is not limited to the innovation of product [but also includes] innovation of the very way a company engages in business, how it interacts with its stakeholders, how the various activities are connected to each other. Who carries out each of the activities?

Because in business models in today’s environment — where there have been enormous advances in information and communication technologies — companies are involved in activities that are carried out by other companies. And that’s very much part of the business model of how a modern corporation operates today.

I can give you a lot of examples of how the business model of Amazon relies on UPS delivering the products that people buy from it. And Amazon doesn’t produce or stock most of the products it sells. They’re just drop-shipped from another company. So, the business model of Amazon involves companies and activities that are happening outside of the boundaries of Amazon — outside of the industries it’s in.

There are companies where the entire innovation is how they do business. Take Priceline, which has revolutionized travel. Rather than you going to the website of any airline and looking at the menu of what it has to offer, it’s just the opposite. You say, “I want to travel from A to B, and I’m willing to pay X dollars to travel, and, you airline, make me an offer.”

It’s kind of a reverse auction in some sense. But in many ways, it’s a way to create value — for the airline to dispose of seats it hasn’t sold, because if it flies an empty seat, it makes no money. So, everybody wins. This is a value-creating business model, and there’s no product there. With eBay, there are no products, right? The business model is where the value creation is.

What’s next?

We’re engaged in a fairly massive effort of collecting data to address a related question, and that is focusing on large companies and how the business models evolved side by side with the organizations — the people, the incentives. That’s because a business model focuses on what activities the firm is engaged in, in order to create value, and how that system of activities creates value, how it’s connected, who does it. But there are other elements of the organizations that need to be looked at. And that’s how we see ourselves in the next phase of this research program which, as I said, we started over 15 years ago.

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Further research projects

Business model innovation for digital technologies: unpacking the productivity paradox.

Productivity growth has been slowing down in the last decade in major economies as well as in emerging markets despite the prevalence of digital technologies. This phenomenon is widely known as the productivity paradox. The productivity growth slowdown is particularly acute in the UK compared to other major economies. One of the main reasons for this productivity slowdown could be due to the limited redesign of business models following the adoption of new digital technologies by firms.

Business Model Innovation Research Group is investigating the implications of business model innovation on productivity resulting from the adoption of digital technologies. The research includes empirical analysis of various industry value chains, developing frameworks to measure business model effectiveness as part of the senior management decision support system and productivity reporting at a national level.

Business Model Innovation in Digital Fabrication

Business Model Innovation and Entrepreneurship

This research examines how the degree of technology dependence of business models of start-up firms influences the survival of these firms. In addition, the study examines how the innovative nature of incumbent firms influences entrepreneurial spawning.

Business Model Innovation and Business Ecosystems

This research stream studies firms transforming from a relatively closed innovation to a more collaborative innovation business model with an ecosystem of firms. One study examines what type of governance system would be necessary for the firm to be more responsive in identifying and responding to intelligence by working collectively with the ecosystem partners. The second study examines the difference between manufacturing and service firms in their approach to searching for new ideas in the market place. A third study examines the transformation challenges of firms moving to a service-based business model with an ecosystem of firms – project within the  Cambridge Service Alliance.

Business Model Innovation and Economic Development

One of the major themes under this research stream is examining the role of business models and technology for economic development, see  Business Model Innovation in India feature. This is particularly of concern for countries that have experienced some economic development and looking to accelerate growth to catch up with more advanced economies. The research group is part of the Malaysia-UK Innovation Alliance (which was set-up by the Innovation Agency of Malaysia (AIM) under the Prime Minister’s Office in Malaysia) and seeks to support the exchange of knowledge and intellectual property between Malaysia and the UK through the application of science, technology and innovation. A number of scholarships for students pursuing PhD studies to examine these issues have already been set-up with further forthcoming collaborations. View details here .

The group ran two workshops on business model innovation:

• Business Model Innovation Workshop with Industry Leaders Workshop in July 2014
• Business Model Innovation Workshop with UK Academics in December 2014

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Business Model Canvas: Explained with Examples

Got a new business idea, but don’t know how to put it to work? Want to improve your existing business model? Overwhelmed by writing your business plan? There is a one-page technique that can provide you the solution you are looking for, and that’s the business model canvas.

In this guide, you’ll have the Business Model Canvas explained, along with steps on how to create one. All business model canvas examples in the post can be edited online.

What is a Business Model Canvas

A business model is simply a plan describing how a business intends to make money. It explains who your customer base is and how you deliver value to them and the related details of financing. And the business model canvas lets you define these different components on a single page.   

The Business Model Canvas is a strategic management tool that lets you visualize and assess your business idea or concept. It’s a one-page document containing nine boxes that represent different fundamental elements of a business.  

The business model canvas beats the traditional business plan that spans across several pages, by offering a much easier way to understand the different core elements of a business.

The right side of the canvas focuses on the customer or the market (external factors that are not under your control) while the left side of the canvas focuses on the business (internal factors that are mostly under your control). In the middle, you get the value propositions that represent the exchange of value between your business and your customers.

The business model canvas was originally developed by Alex Osterwalder and Yves Pigneur and introduced in their book ‘ Business Model Generation ’ as a visual framework for planning, developing and testing the business model(s) of an organization.

What Are the Benefits of Using a Business Model Canvas

Why do you need a business model canvas? The answer is simple. The business model canvas offers several benefits for businesses and entrepreneurs. It is a valuable tool and provides a visual and structured approach to designing, analyzing, optimizing, and communicating your business model.

• The business model canvas provides a comprehensive overview of a business model’s essential aspects. The BMC provides a quick outline of the business model and is devoid of unnecessary details compared to the traditional business plan.
• The comprehensive overview also ensures that the team considers all required components of their business model and can identify gaps or areas for improvement.
• The BMC allows the team to have a holistic and shared understanding of the business model while enabling them to align and collaborate effectively.
• The visual nature of the business model canvas makes it easier to refer to and understand by anyone. The business model canvas combines all vital business model elements in a single, easy-to-understand canvas.
• The BMC can be considered a strategic analysis tool as it enables you to examine a business model’s strengths, weaknesses, opportunities, and challenges.
• It’s easier to edit and can be easily shared with employees and stakeholders.
• The BMC is a flexible and adaptable tool that can be updated and revised as the business evolves. Keep your business agile and responsive to market changes and customer needs.
• The business model canvas can be used by large corporations and startups with just a few employees.
• The business model canvas effectively facilitates discussions among team members, investors, partners, customers, and other stakeholders. It clarifies how different aspects of the business are related and ensures a shared understanding of the business model.
• You can use a BMC template to facilitate discussions and guide brainstorming brainstorming sessions to generate insights and ideas to refine the business model and make strategic decisions.
• The BMC is action-oriented, encouraging businesses to identify activities and initiatives to improve their business model to drive business growth.
• A business model canvas provides a structured approach for businesses to explore possibilities and experiment with new ideas. This encourages creativity and innovation, which in turn encourages team members to think outside the box.

How to Make a Business Model Canvas

Here’s a step-by-step guide on how to create a business canvas model.

Step 1: Gather your team and the required material Bring a team or a group of people from your company together to collaborate. It is better to bring in a diverse group to cover all aspects.

While you can create a business model canvas with whiteboards, sticky notes, and markers, using an online platform like Creately will ensure that your work can be accessed from anywhere, anytime. Create a workspace in Creately and provide editing/reviewing permission to start.

Step 2: Set the context Clearly define the purpose and the scope of what you want to map out and visualize in the business model canvas. Narrow down the business or idea you want to analyze with the team and its context.

Step 3: Draw the canvas Divide the workspace into nine equal sections to represent the nine building blocks of the business model canvas.

Step 4: Identify the key building blocks Label each section as customer segment, value proposition, channels, customer relationships, revenue streams, key resources, key activities, and cost structure.

Step 5: Fill in the canvas Work with your team to fill in each section of the canvas with relevant information. You can use data, keywords, diagrams, and more to represent ideas and concepts.

Step 6: Analyze and iterate Once your team has filled in the business model canvas, analyze the relationships to identify strengths, weaknesses, opportunities, and challenges. Discuss improvements and make adjustments as necessary.

Step 7: Finalize Finalize and use the model as a visual reference to communicate and align your business model with stakeholders. You can also use the model to make informed and strategic decisions and guide your business.

What are the Key Building Blocks of the Business Model Canvas?

There are nine building blocks in the business model canvas and they are:

Customer Segments

Customer relationships, revenue streams, key activities, key resources, key partners, cost structure.

• Value Proposition

When filling out a Business Model Canvas, you will brainstorm and conduct research on each of these elements. The data you collect can be placed in each relevant section of the canvas. So have a business model canvas ready when you start the exercise.  

Let’s look into what the 9 components of the BMC are in more detail.

These are the groups of people or companies that you are trying to target and sell your product or service to.

Segmenting your customers based on similarities such as geographical area, gender, age, behaviors, interests, etc. gives you the opportunity to better serve their needs, specifically by customizing the solution you are providing them.

After a thorough analysis of your customer segments, you can determine who you should serve and ignore. Then create customer personas for each of the selected customer segments.

There are different customer segments a business model can target and they are;

• Mass market: A business model that focuses on mass markets doesn’t group its customers into segments. Instead, it focuses on the general population or a large group of people with similar needs. For example, a product like a phone.  
• Niche market: Here the focus is centered on a specific group of people with unique needs and traits. Here the value propositions, distribution channels, and customer relationships should be customized to meet their specific requirements. An example would be buyers of sports shoes.
• Segmented: Based on slightly different needs, there could be different groups within the main customer segment. Accordingly, you can create different value propositions, distribution channels, etc. to meet the different needs of these segments.
• Diversified: A diversified market segment includes customers with very different needs.
• Multi-sided markets: this includes interdependent customer segments. For example, a credit card company caters to both their credit card holders as well as merchants who accept those cards.

Use STP Model templates for segmenting your market and developing ideal marketing campaigns

Visualize, assess, and update your business model. Collaborate on brainstorming with your team on your next business model innovation.

In this section, you need to establish the type of relationship you will have with each of your customer segments or how you will interact with them throughout their journey with your company.

There are several types of customer relationships

• Personal assistance: you interact with the customer in person or by email, through phone call or other means.
• Dedicated personal assistance: you assign a dedicated customer representative to an individual customer.  
• Self-service: here you maintain no relationship with the customer, but provides what the customer needs to help themselves.
• Automated services: this includes automated processes or machinery that helps customers perform services themselves.
• Communities: these include online communities where customers can help each other solve their own problems with regard to the product or service.
• Co-creation: here the company allows the customer to get involved in the designing or development of the product. For example, YouTube has given its users the opportunity to create content for its audience.

You can understand the kind of relationship your customer has with your company through a customer journey map . It will help you identify the different stages your customers go through when interacting with your company. And it will help you make sense of how to acquire, retain and grow your customers.

This block is to describe how your company will communicate with and reach out to your customers. Channels are the touchpoints that let your customers connect with your company.

Channels play a role in raising awareness of your product or service among customers and delivering your value propositions to them. Channels can also be used to allow customers the avenue to buy products or services and offer post-purchase support.

There are two types of channels

• Owned channels: company website, social media sites, in-house sales, etc.
• Partner channels: partner-owned websites, wholesale distribution, retail, etc.

Revenues streams are the sources from which a company generates money by selling their product or service to the customers. And in this block, you should describe how you will earn revenue from your value propositions.  

A revenue stream can belong to one of the following revenue models,

• Transaction-based revenue: made from customers who make a one-time payment
• Recurring revenue: made from ongoing payments for continuing services or post-sale services

There are several ways you can generate revenue from

• Asset sales: by selling the rights of ownership for a product to a buyer
• Usage fee: by charging the customer for the use of its product or service
• Subscription fee: by charging the customer for using its product regularly and consistently
• Lending/ leasing/ renting: the customer pays to get exclusive rights to use an asset for a fixed period of time
• Licensing: customer pays to get permission to use the company’s intellectual property
• Brokerage fees: revenue generated by acting as an intermediary between two or more parties
• Advertising: by charging the customer to advertise a product, service or brand using company platforms

What are the activities/ tasks that need to be completed to fulfill your business purpose? In this section, you should list down all the key activities you need to do to make your business model work.

These key activities should focus on fulfilling its value proposition, reaching customer segments and maintaining customer relationships, and generating revenue.

There are 3 categories of key activities;

• Production: designing, manufacturing and delivering a product in significant quantities and/ or of superior quality.
• Problem-solving: finding new solutions to individual problems faced by customers.
• Platform/ network: Creating and maintaining platforms. For example, Microsoft provides a reliable operating system to support third-party software products.

This is where you list down which key resources or the main inputs you need to carry out your key activities in order to create your value proposition.

There are several types of key resources and they are

• Human (employees)
• Financial (cash, lines of credit, etc.)
• Intellectual (brand, patents, IP, copyright)
• Physical (equipment, inventory, buildings)

Key partners are the external companies or suppliers that will help you carry out your key activities. These partnerships are forged in oder to reduce risks and acquire resources.

Types of partnerships are

• Strategic alliance: partnership between non-competitors
• Coopetition: strategic partnership between partners
• Joint ventures: partners developing a new business
• Buyer-supplier relationships: ensure reliable supplies

In this block, you identify all the costs associated with operating your business model.

You’ll need to focus on evaluating the cost of creating and delivering your value propositions, creating revenue streams, and maintaining customer relationships. And this will be easier to do so once you have defined your key resources, activities, and partners.  

Businesses can either be cost-driven (focuses on minimizing costs whenever possible) and value-driven (focuses on providing maximum value to the customer).

Value Propositions

This is the building block that is at the heart of the business model canvas. And it represents your unique solution (product or service) for a problem faced by a customer segment, or that creates value for the customer segment.

A value proposition should be unique or should be different from that of your competitors. If you are offering a new product, it should be innovative and disruptive. And if you are offering a product that already exists in the market, it should stand out with new features and attributes.

Value propositions can be either quantitative (price and speed of service) or qualitative (customer experience or design).

What to Avoid When Creating a Business Model Canvas

One thing to remember when creating a business model canvas is that it is a concise and focused document. It is designed to capture key elements of a business model and, as such, should not include detailed information. Some of the items to avoid include,

• Detailed financial projections such as revenue forecasts, cost breakdowns, and financial ratios. Revenue streams and cost structure should be represented at a high level, providing an overview rather than detailed projections.
• Detailed operational processes such as standard operating procedures of a business. The BMC focuses on the strategic and conceptual aspects.
• Comprehensive marketing or sales strategies. The business model canvas does not provide space for comprehensive marketing or sales strategies. These should be included in marketing or sales plans, which allow you to expand into more details.
• Legal or regulatory details such as intellectual property, licensing agreements, or compliance requirements. As these require more detailed and specialized attention, they are better suited to be addressed in separate legal or regulatory documents.
• Long-term strategic goals or vision statements. While the canvas helps to align the business model with the overall strategy, it should focus on the immediate and tangible aspects.
• Irrelevant or unnecessary information that does not directly relate to the business model. Including extra or unnecessary information can clutter the BMC and make it less effective in communicating the core elements.

What Are Your Thoughts on the Business Model Canvas?

Once you have completed your business model canvas, you can share it with your organization and stakeholders and get their feedback as well. The business model canvas is a living document, therefore after completing it you need to revisit and ensure that it is relevant, updated and accurate.

What best practices do you follow when creating a business model canvas? Do share your tips with us in the comments section below.

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FAQs About the Business Model Canvas

• Use clear and concise language
• Use visual-aids
• Customize for your audience
• Highlight key insights
• Be open to feedback and discussion

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Amanda Athuraliya is the communication specialist/content writer at Creately, online diagramming and collaboration tool. She is an avid reader, a budding writer and a passionate researcher who loves to write about all kinds of topics.

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Business Models

Supply chains & logistics, a tale of two hot sauces: spicing up diversification.

The dueling fortunes of two hot sauce companies demonstrate the power of strategic diversification.

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Chairman and CEO Vicente Reynal explains why Ingersoll Rand extended equity ownership to all of its employees.

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Bringing customers along on the digital journey.

The data streams generated by customers using smart, connected products can lead to new products and services.

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How smart products create connected customers, mohan subramaniam, product-led growth companies find a new way to serve customers.

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Learn what B2B leaders must do to help their companies achieve genuine digital transformation.

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Getting ahead of rising labor costs.

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What is a business model? (Plus, how to define yours)

Last updated: March 2024

Business models distill the potential of a business down to its essence. Companies across every industry and at all stages of maturity need business models. Some rely on lengthy processes to build complicated models, while others move quickly to articulate the basics and take action. Either way, having the discipline to work through this planning tool forces internal alignment.

You must build something that real people with real needs will find value in and pay for — otherwise you do not have a lasting business. Brian de Haaff Aha! co-founder and CEO

For established enterprises, a business model is often a living document that is reviewed and adapted over the years. For companies launching products and services or entering new markets, a business model helps ensure that decisions are tied back to the overall business strategy . And for early-stage startups, a simple one-page business model enables founders to explore the mechanics of a business and how you anticipate it will be successful.

Defining and documenting a business model is an essential exercise. Whether you are starting a new venture, expanding into a new market, or shifting your go-to-market strategy , you can use a business model to capture fundamental assumptions about the opportunity ahead and tactics for addressing challenges.

Forward-thinking companies integrate their business model into all aspects of the organization — from recruiting talent to motivating employees. That is why many choose tools that make it possible to quickly build and share a business model. In Aha! software, for example, there are multiple ways to build a model and connect it to everyday work. One of the quickest ways is by using our whiteboard template — featured below.

Get this business model whiteboard template — with a free trial .

Start using this template now

You can also try a similar template that is built into the product strategy section of Aha! Roadmaps . Or you can download free Excel and PowerPoint business model templates in this guide .

This article covers the basics of business models, from core concepts to best practices. Jump ahead to any section:

Definition of a business model

Business model components

Business model vs. business plan.

Different types of business models

Pros and cons of different models

Analyzing competitor business models

Business model templates

How to build a business model

What is the definition of a business model?

A business model defines how a company will create, deliver, and capture value.

A business model answers questions that are crucial for strategic decision-making and business operations. Creating a business model for your startup or product means identifying the problem you are going to solve, the market that you will serve, the level of investment required, what products you will offer, and how you will generate revenue. Pricing and costs are the two levers that affect profitability within a given business model.

A business model is part of your overall business strategy. Some business models extend beyond economic context and include value exchange in social or cultural terms — such as the intangible impact the company will have on a community or industry. The process of constructing and changing a business model is often referred to as “business model innovation.”

15 elements of a brilliant business strategy

This is why innovation programs fail

There are three main areas of focus in a business model: value proposition, value delivery, and value capture. The proposition outlines who your customers are and what you will offer. The delivery details how you will organize the business to deliver on the proposition. And the capture is a hypothesis for how the proposition and delivery will align to return value back to the business.

The components of a business model include everything the organization needs to document and internalize so that the team can implement all three value focuses. This includes the market in which you operate, organizational strengths and challenges , essential elements of your product or products, and how you will generate revenue.

Below are some components to include when you create a business model:

Vision and mission : Overview of what you want to achieve and how you will do it.

Objectives: High-level goals that will support your vision and mission, along with how you will measure success.

Customer targets and challenges: Description of target customers (written as archetypes or personas ) and their pain points.

Solution: How your offering will solve customer pain points.

Differentiators: Characteristics that differentiate your product or service.

Pricing: What your solution will cost and how it will be sold.

Positioning and messaging: How you will communicate the value of your offering to customers.

Go-to-market: Proposed approach for launching new offerings and services.

Investment: Resources required to introduce your offering.

Growth opportunity: Ways that you will grow the business over time.

Positioning vs. messaging

• What is value-based product development?
• What is a go-to-market roadmap?

What is a business roadmap?

Business models and business plans are both elements of your overall business strategy. But there are key differences between a business model and a business plan.

A business model is seen as foundational and will not usually be reworked in reaction to shorter-term shifts — whereas a business plan is more likely to be updated based on changes in the economy or market.

Related: Business plan templates

What is the benefit of building a business model?

Innovation is about more than the products or technologies that you build. The way that you operate your business is a critical factor in how you stand apart in a crowded marketplace. The benefit of building a business model is that you can use the exercise to expose and exploit what makes your company unique — why choosing your offering is better for customers than any alternatives and how you will grow the business over time.

Many people associate business models with lengthy documents that describe a company’s problem, opportunity, and solution in the context of a two-to-five-year forecast. But business models do not need to be a long treatise.

A one-pager is just as effective for distilling and communicating the most important elements of your business strategy. The concise format is useful for sharing with broader teams so that everyone understands the high-level approach. Done right, a business model can become a touchstone for the team by outlining core differentiators to promote and defend in the market.

Related: A more comprehensive business model builder

What are the different types of business models?

There are many different types of business models. Below are some of the most common business models with example companies for reference (take note of the companies that appear in several categories):

Did you keep track of the companies that appeared in several of the business model examples? Good. You now have a grasp of how complex enterprises with vast portfolios of products and services often employ many business models within the same organization.

Consider a company like Apple, which manufactures and sells hardware products as well as offering cloud-storage, streaming subscriptions, and a marketplace for other applications. Amazon, whose offerings range from retail (with the acquisition of Whole Foods) to marketplace (Amazon.com) to subscription services (Amazon Prime and Amazon Music) to affiliate, also features in different categories. Each division or vertical will have a distinct business model that reflects the nuances of how it operates while also supporting the corporate business model.

Related: The product manager vs. the portfolio product manager

Pros and cons of different business models

Some types of business models work better for certain industries than others. For example, software-as-a-service (SaaS) companies often rely on freemium business models. This makes it easy for potential users to experience the value of the product and incentivizes paid conversions via access to additional features.

Many social media platforms make money through advertising. By providing full access to the platform for free, these companies attract more users. In turn, this creates a more valuable audience for advertisers and increases revenue for the business.

How do you analyze a competitor’s business model?

Business analysts and investors will often evaluate a company’s business model as part of due diligence for funding or market research . You can apply the same tactics to analyze a competitor’s business model — with a few caveats.

Public companies are subject to reporting requirements. This means that the business must regularly disclose financial and performance data to the public — these disclosures occur quarterly and annually. The data includes everything from gross revenue, operating costs and losses, cash flow and reserves, and leadership discussions of business results. Designed to protect and inform investors, these reports can provide you with the information you need to understand the basics of the company’s business model and how well it is performing against the model.

Private companies are not required to reveal business data publicly. Investors or partners may be privy to certain aspects of the company’s performance, but it can be difficult to understand exactly what is happening from the outside. Some analysts or business websites will attempt to “size” a business or market by looking at a variety of factors — including the number of employees, volume of search terms related to the core offering, estimated customer base, pricing structure, partnerships, advertising spend, and media coverage.

Once you have identified relevant alternatives to your offering and gathered all of the information that you can find, a good way to analyze a competitor’s business model is to conduct a competitive analysis.

You do not want to spend too much time thinking about other companies when you could be focused on your own. A simple SWOT analysis is a helpful way to map out strengths, weaknesses, opportunities, and threats that were revealed during your research.

Competitor analysis templates

• How to price your product
• How to position your product

Below are three types of business model layouts available in Aha! software that you can use to succinctly assess what is possible and what challenges could arise for your business.

Whiteboard business model template

Articulate the foundation of your product or service in a whiteboard-style format. The focus is on capturing key elements like why the solution is worth buying (messaging), pain points of the buyers (customer challenges), and ways you will grow the business (growth opportunities).

Business model canvas

This business model canvas included in Aha! Roadmaps uses drag-and-drop components within a flexible layout. You can rename or hide components as needed. And you can create as many strategic models in your workspace as you would like.

How to craft a product strategy in Aha! Roadmaps

How to use the strategic model template in Aha! Roadmaps

Free Excel and PowerPoint business model templates

• Lean canvas

Similar to the business model canvas, the lean canvas in Aha! Roadmaps takes a problem-focused approach to create an actionable business plan. It is most commonly used by startups and entrepreneurs to document business assumptions. The focus is on quickly creating a concise, single-page business model. It documents nine elements, including customer segments, channels used to reach customers, and the ways you plan to make money.

How to build a business model in 10 steps

Crafting a business model is part of establishing a meaningful business strategy. But a business model is essentially a hypothesis — you need to test yours to prove that it will actually provide value. Many startup founders especially underestimate the costs and timeline for reaching profitability.

1. Identify your target market

Who will benefit from your offering? What characteristics do prospective customers share?

2. Define the problem you will solve

What is the problem that you are solving? What are the pain points of your potential customers?

3. Detail your unique selling proposition (USP)

What will you build and how will you support it?

4. Create a pricing strategy

How much will you charge for your offering? What factors will go into choosing your price point?

5. Develop a marketing approach

How will you market your product and reach target customers? What channels will you choose for go-to-market?

6. Establish operational practices

How will you streamline processes and procedures to reduce overhead and fixed costs?

7. Capture path to profitability

How will your business generate revenue? What level of investment will be required and what fixed costs exist?

8. Anticipate challenges

Who are your competitors? What opportunities and threats exist for your business?

9. Validate your business model

Was your hypothesis correct? Does your business model solve a problem the way you thought it would?

10. Update to reflect learnings

What can you do differently in the future to ensure greater success?

Your business model will ultimately guide your organization and influence your product roadmap. Give it the deep thought it deserves — questioning your core assumptions about how you will generate value and how your team will work towards achieving shared goals.

• What is a business model?
• What is customer experience?
• What is the Complete Product Experience (CPE)?
• What is a customer journey map?
• What is product-led growth?
• What are the types of business transformation?
• What is enterprise transformation?
• What is digital transformation?
• What is the role of product management in enterprise transformation?
• What is a Minimum Viable Product (MVP)?
• What is a Minimum Lovable Product (MLP)?
• What is product vision?
• How to set product strategy
• What is product-market fit?
• What is product differentiation?
• What are product goals and initiatives?
• How to set product goals
• How to set product initiatives
• What is product value?
• Introduction to marketing strategy
• Introduction to marketing templates
• What is a marketing strategy?
• How to set marketing goals
• Marketing vs. advertising
• What is a creative brief?
• How to define buyer personas
• Understanding the buyer's journey
• What is competitive differentiation?
• 10Ps marketing matrix
• 2x2 prioritization matrix
• Business model
• Customer journey map
• Decision log
• Decision tree
• Fit gap analysis
• Gap analysis
• Marketing strategy
• Opportunity canvas
• Porter's 5 forces
• Pricing and packaging research
• Pricing plan chart
• Pricing strategies (Kotler)
• Product positioning
• Product vision
• Segment profile
• SMART goals
• Strategic roadmap
• Strategy mountain
• SWOT analysis
• Value proposition
• VMOST analysis
• Working backwards
• Collections: Business model
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• Collections: Marketing messaging
• What is product discovery?
• How to do market research
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• How to gather customer feedback
• Asking the right questions to drive innovation
• Approaches table
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• Customer empathy map
• Customer interview
• Customer research plan
• PESTLE analysis
• Problem framing
• Product comparison chart
• Pros and cons
• Target audience
• Collections: Customer research
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• Collections: Marketing competitor analysis
• How to brainstorm product ideas
• Brainstorming techniques for product builders
• Why product teams need an internal knowledge hub
• Why product teams need virtual whiteboarding software
• What is idea management?
• 4 steps for product ideation
• How to estimate the value of new product ideas
• How to prioritize product ideas
• What is idea management software?
• Introduction to marketing idea management
• How to gather marketing feedback from teammates
• Brainstorming new marketing ideas
• How to estimate the value of new marketing ideas
• Brainstorming meeting
• Brainstorming session
• Concept map
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• Fishbone diagram
• Ideas portal guide
• Jobs to be done
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• Proof of concept
• Sticky note pack
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• Roadmapping: Your starter guide
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• Features roadmap
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• Product portfolio roadmap
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• How to choose a product roadmap tool
• How to build a brilliant roadmap
• What to include on your product roadmap
• How to visualize data on your product roadmap
• What milestones should be included on a roadmap?
• How often should roadmap planning happen?
• How to build a roadmap for a new product
• How to build an annual product roadmap
• How to customize the right roadmap for your audience
• Product roadmap examples
• How to report on progress against your roadmap
• How to communicate your product roadmap to customers
• What is a content marketing roadmap?
• What is a digital marketing roadmap?
• What is an integrated marketing roadmap?
• What is a portfolio marketing roadmap?
• How to choose a marketing roadmap tool
• Epics roadmap
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• Collections: Product roadmap
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• What is product planning?
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• Product backlog vs. release backlog vs. sprint backlog
• How to refine the product backlog
• Capacity planning for product managers
• What is requirements management?
• What is a market requirements document (MRD)?
• How to manage your product requirements document (PRD)
• What is a product feature?
• What is user story mapping?
• How to prioritize product features
• Common product prioritization frameworks
• JTBD prioritization framework
• Introduction to marketing plans
• What is a marketing plan?
• How to create a marketing plan
• What is a digital marketing plan?
• What is a content marketing plan?
• Why is content marketing important?
• What is a social media plan?
• How to create a marketing budget
• 2023 monthly calendar
• 2024 monthly calendar
• Feature requirement
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• SAFe® Program board
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• Collections: Product development process
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• How to use a wireframe in product management
• Wireframe vs. mockup vs. prototype
• 18 expert tips for wireframing
• Analytics dashboard wireframe
• Product homepage wireframe
• Signup wireframe
• Collections: Creative brief
• Common product development methodologies
• Common agile development methodologies
• What is agile product management?
• What is agile software development?
• What is agile project management?
• What is the role of a software engineer?
• What is waterfall product management?
• What is agile transformation?
• Agile vs. lean
• Agile vs. waterfall
• What is an agile roadmap?
• What is an agile retrospective?
• Best practices of agile development teams
• What is a burndown chart?
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• What is unit testing?
• Introduction to agile metrics
• Agile glossary
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• How development teams implement kanban
• How is kanban used by product managers?
• How to set up a kanban board
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• What are scrum roles?
• What is a scrum master?
• What is the role of a product manager in scrum?
• What is a sprint?
• What is a sprint planning meeting?
• What is a daily standup?
• What is a sprint review?
• Product release vs. sprint in scrum
• Themes, epics, stories, and tasks
• How to implement scrum
• How to choose a scrum certification
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• Collections: Sprint retrospective
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• Collections: Product launch checklist
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• What is a product?
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• What is portfolio product management?
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• What is product operations?
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• What is the product lifecycle?
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• Introduction to marketing methods
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• Collections: Product management
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• What are the types of product managers?
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• Introduction to marketing
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• Collections: Product manager resume
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• Product development definitions
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50+ business model examples

Discover innovative business models, see visualizations of their different revenue streams, and copy ideas for your startup.

• Who is this guide for?

How to choose the right business model

Business model inspiration, companies to learn from, who is this guide for.

When in need of a business model for your next startup or corporate venture, there are more than a couple of options to explore. To make your decision-making a little easier, we’ve analyzed 50 innovative revenue models and partnership ideas. 

Browse these business model examples to spot the ideas that are fit for your company’s needs, and let these use cases inspire you to start building your own business plan.

At Board of Innovation, we specialize in innovation and business design. If you feel you need help moving forward, you can dive deeper into how we do business model innovation or get in touch .

In this deck, you will find a comprehensive guide through business models from different companies and industries.

This guide will help you understand how each business model works, the products or services they offer, and what makes it unique. These key insights will help you in the selection process of a business model that works best for you.

Have you ever wondered how some companies are profitable?

In this deck, we deep dive into business models used by companies in multiple industries. Using our Business Model Kit , we offer a visual overview of how each business profits from the model that drives it. .

Free (or nearly free) for the user:

• Early exit strategy
• Pay-what-you-want (PWYW)
• Tip jar/donation
• Freemium model
• Barter or swapping for services
• Barter or swapping for products

Third party options:

• Advertisement (ad-based) model
• Affiliate/referral fee
• Get-one-give-one model (G1G1)
• Franchise model

Mixed business model:

• Razor and blade model
• Crowdfunding
• Open source model
• No frills model (discount or budget model)

Broker/matchmaking:

• Commission-based model:
• Auction model

Paid (direct sales business model):

• Subscription model
• Premium model
• Pay-per-use model
• Add-ons/In-app purchases
• License fees
• Single purchase model
• Pay-as-you-go model (PAYG)

Grab is an on-demand ride service that has since expanded to everyday services like deliveries, financial services and more – making it a superapp. It charges a service fee of 20% ~ 30% for every transaction that goes through its platform.

Hubs charges clients for each industrial manufacturing job they begin through the platform. Prices are determined by a machine learning algorithm.

Patients Like Me offers a free health community service to its users. They make money by selling the data, generated by the community, to pharmaceutical companies.

WHOOP offers a wearable fitness gadget that gives personalized recommendations and feedback. WHOOP charges a monthly subscription fee to access the data on the platform, while the first device is free.

Digit is a financial service application that monitors financial behavior and automates its users’ savings. Digit receives a fixed monthly fee of $5 from its users. On top of that, it can leverage the funds it has under management for greater returns

Kiva is the first online non-profit lending platform for underserved populations.As a non-profit, Kiva doesn’t profit from loans received — lenders donate to Kiva to cover operating costs. The remainder of costs are covered through grants, supporters, and field partners.

Appear Here is the Airbnb of retail spaces — an online marketplace to list, find, and book short-term retail spaces. After the landlord sets a daily, weekly and monthly price, Appear Here takes commission between 12% - 15% on a completed transaction, while the space owners pay no listing fee.

Kaggle makes money in two ways: With Kaggle competition, they receive a “listening fee” for each competition posted on the platform. Also, they provide a service for matching companies to the top 0.5% of their community, which they call Kaggle Connect.

23andMe makes money with personal genetic tests, providing reports on lineage discovery & +240 health conditions. It’s believed that their DNA research studies & surveys will soon be an additional way of making money, with a mainly B2B focus instead of B2C.

Friendsurance works as a broker between Policy Holders and existing Insurance Partners. They’re letting customers share risks with friends, allowing them to lower prices due to reduced fraud & process costs, better risk pools, etc.

AliveCor makes money by selling ECG devices ($199) that fit on existing smartphones and via their AliveInsights Service – a professional analysis service that makes it easy to get expert insight on your ECG readings.

Glow sells “data insights” regarding conceiving to Research Institutions & gives exposure to trustworthy Infertility Treatment Clinics. The data is generated by users who use the Glow free fertility-tracking app.

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Home Market Research

Business Research: Methods, Types & Examples

Content Index

Business research: Definition

Quantitative research methods, qualitative research methods, advantages of business research, disadvantages of business research, importance of business research.

Business research is a process of acquiring detailed information on all the areas of business and using such information to maximize the sales and profit of the business. Such a study helps companies determine which product/service is most profitable or in demand. In simple words, it can be stated as the acquisition of information or knowledge for professional or commercial purposes to determine opportunities and goals for a business.

Business research can be done for anything and everything. In general, when people speak about business research design , it means asking research questions to know where the money can be spent to increase sales, profits, or market share. Such research is critical to make wise and informed decisions.

LEARN ABOUT: Research Process Steps

For example: A mobile company wants to launch a new model in the market. But they are not aware of what are the dimensions of a mobile that are in most demand. Hence, the company conducts business research using various methods to gather information, and the same is then evaluated, and conclusions are drawn as to what dimensions are most in demand.

This will enable the researcher to make wise decisions to position his phone at the right price in the market and hence acquire a larger market share.

LEARN ABOUT:  Test Market Demand

Business research: Types and methodologies

Business research is a part of the business intelligence process. It is usually conducted to determine whether a company can succeed in a new region, to understand its competitors, or simply select a marketing approach for a product. This research can be carried out using steps in qualitative research methods or quantitative research methods.

Quantitative research methods are research methods that deal with numbers. It is a systematic empirical investigation using statistical, mathematical, or computational techniques . Such methods usually start with data collection and then proceed to statistical analysis using various methods. The following are some of the research methods used to carry out business research.

LEARN ABOUT: Data Management Framework

Survey research

Survey research is one of the most widely used methods to gather data, especially for conducting business research. Surveys involve asking various survey questions to a set of audiences through various types like online polls, online surveys, questionnaires, etc. Nowadays, most of the major corporations use this method to gather data and use it to understand the market and make appropriate business decisions.

Various types of surveys, like cross-sectional studies , which need to collect data from a set of audiences at a given point of time, or longitudinal surveys which are needed to collect data from a set of audiences across various time durations in order to understand changes in the respondents’ behavior are used to conduct survey research. With the advancement in technology, surveys can now be sent online through email or social media .

For example: A company wants to know the NPS score for their website i.e. how satisfied are people who are visiting their website. An increase in traffic to their website or the audience spending more time on a website can result in higher rankings on search engines which will enable the company to get more leads as well as increase its visibility.

Hence, the company can ask people who visit their website a few questions through an online survey to understand their opinions or gain feedback and hence make appropriate changes to the website to increase satisfaction.

Learn More:  Business Survey Template

Correlational research

Correlational research is conducted to understand the relationship between two entities and what impact each one of them has on the other. Using mathematical analysis methods, correlational research enables the researcher to correlate two or more variables .

Such research can help understand patterns, relationships, trends, etc. Manipulation of one variable is possible to get the desired results as well. Generally, a conclusion cannot be drawn only on the basis of correlational research.

For example: Research can be conducted to understand the relationship between colors and gender-based audiences. Using such research and identifying the target audience, a company can choose the production of particular color products to be released in the market. This can enable the company to understand the supply and demand requirements of its products.

Causal-Comparative research

Causal-comparative research is a method based on the comparison. It is used to deduce the cause-effect relationship between variables. Sometimes also known as quasi-experimental research, it involves establishing an independent variable and analyzing the effects on the dependent variable.

In such research, data manipulation is not done; however, changes are observed in the variables or groups under the influence of the same changes. Drawing conclusions through such research is a little tricky as independent and dependent variables will always exist in a group. Hence all other parameters have to be taken into consideration before drawing any inferences from the research.

LEARN ABOUT: Causal Research

For example: Research can be conducted to analyze the effect of good educational facilities in rural areas. Such a study can be done to analyze the changes in the group of people from rural areas when they are provided with good educational facilities and before that.

Another example can be to analyze the effect of having dams and how it will affect the farmers or the production of crops in that area.

LEARN ABOUT: Market research trends

Experimental research

Experimental research is based on trying to prove a theory. Such research may be useful in business research as it can let the product company know some behavioral traits of its consumers, which can lead to more revenue. In this method, an experiment is carried out on a set of audiences to observe and later analyze their behavior when impacted by certain parameters.

LEARN ABOUT: Behavioral Targeting

For example: Experimental research was conducted recently to understand if particular colors have an effect on consumers’ hunger. A set of the audience was then exposed to those particular colors while they were eating, and the subjects were observed. It was seen that certain colors like red or yellow increase hunger.

Hence, such research was a boon to the hospitality industry. You can see many food chains like Mcdonalds, KFC, etc., using such colors in their interiors, brands, as well as packaging.

Another example of inferences drawn from experimental research, which is used widely by most bars/pubs across the world, is that loud music in the workplace or anywhere makes a person drink more in less time. This was proven through experimental research and was a key finding for many business owners across the globe.

Online research / Literature research

Literature research is one of the oldest methods available. It is very economical, and a lot of information can be gathered using such research. Online research or literature research involves gathering information from existing documents and studies, which can be available at Libraries, annual reports, etc.

Nowadays, with the advancement in technology, such research has become even more simple and accessible to everyone. An individual can directly research online for any information that is needed, which will give him in-depth information about the topic or the organization.

Such research is used mostly by marketing and salespeople in the business sector to understand the market or their customers. Such research is carried out using existing information that is available from various sources. However, care has to be taken to validate the sources from where the information is going to be collected.

For example , a salesperson has heard a particular firm is looking for some solution that their company provides. Hence, the salesperson will first search for a decision maker from the company, investigate what department he is from, and understand what the target company is looking for and what they are into.

Using this research, he can cater his solution to be spot on when he pitches it to this client. He can also reach out to the customer directly by finding a means to communicate with him by researching online.’

LEARN ABOUT: 12 Best Tools for Researchers

Qualitative research is a method that has a high importance in business research. Qualitative research involves obtaining data through open-ended conversational means of communication. Such research enables the researcher to not only understand what the audience thinks but also why he thinks it.

In such research, in-depth information can be gathered from the subjects depending on their responses. There are various types of qualitative research methods, such as interviews, focus groups, ethnographic research, content analysis, and case study research, that are widely used.

Such methods are of very high importance in business research as they enable the researcher to understand the consumer. What motivates the consumer to buy and what does not is what will lead to higher sales, and that is the prime objective for any business.

Following are a few methods that are widely used in today’s world by most businesses.

Interviews are somewhat similar to surveys, like sometimes they may have the same types of questions used. The difference is that the respondent can answer these open-ended questions at length, and the direction of the conversation or the questions being asked can be changed depending on the response of the subject.

Such a method usually gives the researcher detailed information about the perspective or opinions of its subject. Carrying out interviews with subject matter experts can also give important information critical to some businesses.

For example: An interview was conducted by a telecom manufacturer with a group of women to understand why they have less number of female customers. After interviewing them, the researcher understood that there were fewer feminine colors in some of the models, and females preferred not to purchase them.

Such information can be critical to a business such as a  telecom manufacturer and hence it can be used to increase its market share by targeting women customers by launching some feminine colors in the market.

Another example would be to interview a subject matter expert in social media marketing. Such an interview can enable a researcher to understand why certain types of social media advertising strategies work for a company and why some of them don’t.

LEARN ABOUT: Qualitative Interview

Focus groups

Focus groups are a set of individuals selected specifically to understand their opinions and behaviors. It is usually a small set of a group that is selected keeping in mind the parameters for their target market audience to discuss a particular product or service. Such a method enables a researcher with a larger sample than the interview or a case study while taking advantage of conversational communication.

Focus group is also one of the best examples of qualitative data in education . Nowadays, focus groups can be sent online surveys as well to collect data and answer why, what, and how questions. Such a method is very crucial to test new concepts or products before they are launched in the market.

For example: Research is conducted with a focus group to understand what dimension of screen size is preferred most by the current target market. Such a method can enable a researcher to dig deeper if the target market focuses more on the screen size, features, or colors of the phone. Using this data, a company can make wise decisions about its product line and secure a higher market share.

Ethnographic research

Ethnographic research is one of the most challenging research but can give extremely precise results. Such research is used quite rarely, as it is time-consuming and can be expensive as well. It involves the researcher adapting to the natural environment and observing its target audience to collect data. Such a method is generally used to understand cultures, challenges, or other things that can occur in that particular setting.

For example: The world-renowned show “Undercover Boss” would be an apt example of how ethnographic research can be used in businesses. In this show, the senior management of a large organization works in his own company as a regular employee to understand what improvements can be made, what is the culture in the organization, and to identify hard-working employees and reward them.

It can be seen that the researcher had to spend a good amount of time in the natural setting of the employees and adapt to their ways and processes. While observing in this setting, the researcher could find out the information he needed firsthand without losing any information or any bias and improve certain things that would impact his business.

LEARN ABOUT:   Workforce Planning Model

Case study research

Case study research is one of the most important in business research. It is also used as marketing collateral by most businesses to land up more clients. Case study research is conducted to assess customer satisfaction and document the challenges that were faced and the solutions that the firm gave them.

These inferences are made to point out the benefits that the customer enjoyed for choosing their specific firm. Such research is widely used in other fields like education, social sciences, and similar. Case studies are provided by businesses to new clients to showcase their capabilities, and hence such research plays a crucial role in the business sector.

For example: A services company has provided a testing solution to one of its clients. A case study research is conducted to find out what were the challenges faced during the project, what was the scope of their work, what objective was to be achieved, and what solutions were given to tackle the challenges.

The study can end with the benefits that the company provided through its solutions, like reduced time to test batches, easy implementation or integration of the system, or even cost reduction. Such a study showcases the capability of the company, and hence it can be stated as empirical evidence of the new prospect.

Website visitor profiling/research

Website intercept surveys or website visitor profiling/research is something new that has come up and is quite helpful in the business sector. It is an innovative approach to collect direct feedback from your website visitors using surveys. In recent times a lot of business generation happens online, and hence it is important to understand the visitors of your website as they are your potential customers.

Collecting feedback is critical to any business, as without understanding a customer, no business can be successful. A company has to keep its customers satisfied and try to make them loyal customers in order to stay on top.

A website intercept survey is an online survey that allows you to target visitors to understand their intent and collect feedback to evaluate the customers’ online experience. Information like visitor intention, behavior path, and satisfaction with the overall website can be collected using this.

Depending on what information a company is looking for, multiple forms of website intercept surveys can be used to gather responses. Some of the popular ones are Pop-ups, also called Modal boxes, and on-page surveys.

For example: A prospective customer is looking for a particular product that a company is selling. Once he is directed to the website, an intercept survey will start noting his intent and path. Once the transaction has been made, a pop-up or an on-page survey is provided to the customer to rate the website.

Such research enables the researcher to put this data to good use and hence understand the customers’ intent and path and improve any parts of the website depending on the responses, which in turn would lead to satisfied customers and hence, higher revenues and market share.

LEARN ABOUT: Qualitative Research Questions and Questionnaires

• Business research helps to identify opportunities and threats.
• It helps identify research problems , and using this information, wise decisions can be made to tackle the issue appropriately.
• It helps to understand customers better and hence can be useful to communicate better with the customers or stakeholders.
• Risks and uncertainties can be minimized by conducting business research in advance.
• Financial outcomes and investments that will be needed can be planned effectively using business research.
• Such research can help track competition in the business sector.
• Business research can enable a company to make wise decisions as to where to spend and how much.
• Business research can enable a company to stay up-to-date with the market and its trends, and appropriate innovations can be made to stay ahead in the game.
• Business research helps to measure reputation management
• Business research can be a high-cost affair
• Most of the time, business research is based on assumptions
• Business research can be time-consuming
• Business research can sometimes give you inaccurate information because of a biased population or a small focus group.
• Business research results can quickly become obsolete because of the fast-changing markets

Business research is one of the most effective ways to understand customers, the market, and competitors. Such research helps companies to understand the demand and supply of the market. Using such research will help businesses reduce costs and create solutions or products that are targeted to the demand in the market and the correct audience.

In-house business research can enable senior management to build an effective team or train or mentor when needed. Business research enables the company to track its competitors and hence can give you the upper hand to stay ahead of them.

Failures can be avoided by conducting such research as it can give the researcher an idea if the time is right to launch its product/solution and also if the audience is right. It will help understand the brand value and measure customer satisfaction which is essential to continuously innovate and meet customer demands.

This will help the company grow its revenue and market share. Business research also helps recruit ideal candidates for various roles in the company. By conducting such research, a company can carry out a SWOT analysis , i.e. understand the strengths, weaknesses, opportunities, and threats. With the help of this information, wise decisions can be made to ensure business success.

LEARN ABOUT:  Market research industry

Business research is the first step that any business owner needs to set up his business to survive or to excel in the market. The main reason why such research is of utmost importance is that it helps businesses to grow in terms of revenue, market share, and brand value.

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This project helps utilities address the challenges of revenue gaps, which are exacerbated by rising customer expectations, declining water consumption, aging infrastructure, and necessary integration of utility finance functions with asset management, environmental justice, risk management, and other initiatives. The products of this project lay the groundwork for a shift in thinking by utilities to modernize financial and management practices by strengthening linkages among systems, processes, and decision-making practices. In addition to the research report, the project produced the following products: (1) a Revenue Risk Assessment Tool and Customer Assistance Program Cost Estimation Tool available under Project Resources/Web Tools, (2) three videos that summarize the project results available under this project description, and (3) Chapters 1 to 4 of the report as standalone documents under Project Resources/Project Papers. The Customer Assistance Program Cost Estimation Tool was updated in 2021, and version 2.0 is posted below. Research partner: EPA. Published in 2014.

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Defining a Resilient Business Model for Water Utilities: Chapters 1-4

Water utility revenue risk assessment tool, water utility customer assistance program cost estimation tool.

Securing Value: Integrating Risk Governance With Other Business Functions for the International Water Sector

This project was concerned with the operational principles of organizational risk, resilience, robustness, and adaptation. The project team explored how interactions between risk governance and these overlapping agendas...

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Assessing Customer Preferences and Willingness to Pay: A Handbook for Water Utilities

Develops more robust tools to better characterize customer input to utility investment priorities. Reviews survey approaches for eliciting accurate customer preferences, describes how such tools have been used...

Water Utility Resilience: A Case Study of the 2021 Marshall Fire

Originating as a grass fire, the Marshall Fire (12/30/2021) burned over 6,000 acres of Boulder County, CO, destroying or damaging over 1,200 structures in a primarily suburban community...

Development of a Community-Based Lead Risk and Mitigation Model

This project will further the science of lead (Pb) exposure risk assessment and mitigation, and translate this into practices that limit Pb exposure for drinking water consumers. A...

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In light of increasing pressure from the global community to reduce GHG emissions and more frequent extreme climate events, the water sector has begun to align itself with...

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Home » 500+ Business Research Topics

500+ Business Research Topics

Business research is an essential component of any successful organization, as it allows companies to make informed decisions based on data-driven insights. Whether it’s market research to identify new opportunities, or analyzing internal processes to improve efficiency, there are a vast array of business research topics that companies can explore. With the constantly evolving business landscape, it’s critical for organizations to stay up-to-date with the latest research trends and best practices to remain competitive. In this post, we’ll explore some of the most compelling business research topics that are currently being studied, providing insights and actionable recommendations for businesses of all sizes.

Business Research Topics

Business Research Topics are as follows:

• The impact of social media on consumer behavior
• Strategies for enhancing customer satisfaction in the service industry
• The effectiveness of mobile marketing campaigns
• Exploring the factors influencing employee turnover
• The role of leadership in organizational culture
• Investigating the relationship between corporate social responsibility and financial performance
• Assessing the impact of employee engagement on organizational performance
• The challenges and opportunities of global supply chain management
• Analyzing the effectiveness of e-commerce platforms
• Investigating the impact of organizational culture on employee motivation
• The role of corporate governance in ensuring ethical business practices
• Examining the impact of digital marketing on brand equity
• Strategies for managing diversity and inclusion in the workplace
• Exploring the effects of employee empowerment on job satisfaction
• The role of innovation in business growth
• Analyzing the impact of mergers and acquisitions on company performance
• Investigating the impact of workplace design on employee productivity
• The challenges and opportunities of international business expansion
• Strategies for managing talent in the knowledge economy
• The role of artificial intelligence in transforming business operations
• Examining the impact of customer loyalty programs on retention and revenue
• Investigating the relationship between corporate social responsibility and brand reputation
• The role of emotional intelligence in effective leadership
• The impact of digital transformation on small and medium-sized enterprises
• Analyzing the effectiveness of green marketing strategies
• The role of entrepreneurship in economic development
• Investigating the impact of employee training and development on organizational performance
• The challenges and opportunities of omnichannel retailing
• Examining the impact of organizational change on employee morale and productivity
• The role of corporate social responsibility in attracting and retaining millennial talent
• Analyzing the impact of employee motivation on organizational culture
• Investigating the impact of workplace diversity on team performance
• The challenges and opportunities of blockchain technology in business operations
• Strategies for managing cross-functional teams
• The role of big data analytics in business decision-making
• Examining the impact of corporate social responsibility on customer loyalty
• Investigating the relationship between corporate social responsibility and employee engagement
• The impact of social media marketing on customer engagement and brand loyalty.
• The effectiveness of AI in improving customer service and satisfaction.
• The role of entrepreneurship in economic development and job creation.
• The impact of the gig economy on the labor market.
• The effects of corporate social responsibility on company profitability.
• The role of data analytics in predicting consumer behavior and market trends.
• The effects of globalization on the competitiveness of small businesses.
• The impact of e-commerce on traditional brick-and-mortar retail.
• The role of emotional intelligence in leadership and team management.
• The effects of workplace diversity on employee productivity and satisfaction.
• The role of corporate culture in employee retention and satisfaction.
• The impact of employee training and development on company performance.
• The effectiveness of performance-based pay structures on employee motivation.
• The impact of sustainability practices on company reputation and profitability.
• The effects of artificial intelligence on job displacement and the future of work.
• The role of innovation in the growth and success of small businesses.
• The impact of government regulations on business operations and profitability.
• The effects of organizational structure on company performance and efficiency.
• The role of emotional labor in service industries.
• The impact of employee empowerment on job satisfaction and retention.
• The effects of workplace flexibility on employee productivity and well-being.
• The role of emotional intelligence in negotiation and conflict resolution.
• The impact of branding on consumer behavior and purchase decisions.
• The effects of customer experience on brand loyalty and advocacy.
• The role of storytelling in marketing and advertising.
• The impact of consumer psychology on pricing strategies and sales.
• The effects of influencer marketing on consumer behavior and brand loyalty.
• The role of trust in online transactions and e-commerce.
• The impact of product design on consumer perception and purchasing decisions.
• The effects of customer satisfaction on company profitability and growth.
• The role of social entrepreneurship in addressing societal problems and creating value.
• The impact of corporate governance on company performance and stakeholder relations.
• The effects of workplace harassment on employee well-being and company culture.
• The role of strategic planning in the success of small businesses.
• The impact of technology on supply chain management and logistics.
• The effects of customer segmentation on marketing strategies and sales.
• The role of corporate philanthropy in building brand reputation and loyalty.
• The impact of intellectual property protection on innovation and creativity.
• The effects of trade policies on international business operations and profitability.
• The role of strategic partnerships in business growth and expansion.
• The impact of digital transformation on organizational structure and operations.
• The effects of leadership styles on employee motivation and performance.
• The role of corporate social activism in shaping public opinion and brand reputation.
• The impact of mergers and acquisitions on company performance and stakeholder value.
• The effects of workplace automation on job displacement and re-skilling.
• The role of cross-cultural communication in international business operations.
• The impact of workplace stress on employee health and productivity.
• The effects of customer reviews and ratings on online sales and reputation.
• The role of competitive intelligence in market research and strategy development.
• The impact of brand identity on consumer trust and loyalty.
• The impact of organizational structure on innovation and creativity
• Analyzing the effectiveness of virtual teams in global organizations
• The role of corporate social responsibility in crisis management
• The challenges and opportunities of online marketplaces
• Strategies for managing cultural diversity in multinational corporations
• The impact of employer branding on employee retention
• Investigating the impact of corporate social responsibility on investor behavior
• The role of technology in enhancing customer experience
• Analyzing the impact of social responsibility initiatives on customer satisfaction
• Investigating the impact of supply chain disruptions on business performance
• The role of business ethics in organizational decision-making
• The challenges and opportunities of artificial intelligence in customer service
• Strategies for managing employee burnout and stress in the workplace.
• Impact of social media on consumer behavior and its implications for businesses.
• The impact of corporate social responsibility on company performance.
• An analysis of the relationship between employee satisfaction and customer loyalty.
• The effect of advertising on consumer behavior.
• A study on the effectiveness of social media marketing in building brand image.
• The impact of technological innovations on business strategy and operations.
• The relationship between leadership style and employee motivation.
• A study of the effects of corporate culture on employee engagement.
• An analysis of the factors influencing consumer buying behavior.
• The effectiveness of training and development programs in enhancing employee performance.
• The impact of global economic factors on business decision-making.
• The role of organizational communication in achieving business goals.
• The relationship between customer satisfaction and business success.
• A study of the challenges and opportunities in international business.
• The effectiveness of supply chain management in improving business performance.
• An analysis of the factors influencing customer loyalty in the hospitality industry.
• The impact of employee turnover on organizational performance.
• A study of the impact of corporate governance on company performance.
• The role of innovation in business growth and success.
• An analysis of the relationship between marketing and sales performance.
• The effect of organizational structure on employee behavior.
• A study of the impact of cultural differences on business negotiations.
• The effectiveness of pricing strategies in increasing sales revenue.
• The impact of customer service on customer loyalty.
• A study of the role of human resource management in business success.
• The impact of e-commerce on traditional brick-and-mortar businesses.
• An analysis of the relationship between employee empowerment and job satisfaction.
• The effectiveness of customer relationship management in building brand loyalty.
• The role of business ethics in corporate decision-making.
• A study of the impact of digital marketing on consumer behavior.
• The effect of organizational culture on employee turnover.
• An analysis of the factors influencing employee engagement in the workplace.
• The impact of social media on business communication and marketing.
• A study of the relationship between customer service and customer loyalty in the airline industry.
• The role of diversity and inclusion in business success.
• The effectiveness of performance management systems in improving employee performance.
• The impact of corporate social responsibility on employee engagement.
• A study of the factors influencing business expansion into new markets.
• The role of brand identity in customer loyalty and retention.
• The effectiveness of change management strategies in organizational change.
• The impact of organizational structure on organizational performance.
• A study of the impact of technology on the future of work.
• The relationship between innovation and competitive advantage in the marketplace.
• The effect of employee training on organizational performance.
• An analysis of the impact of online reviews on consumer behavior.
• The role of leadership in shaping organizational culture.
• The effectiveness of talent management strategies in retaining top talent.
• The impact of globalization on small and medium-sized enterprises.
• A study of the relationship between corporate social responsibility and brand reputation.
• The effectiveness of employee retention strategies in reducing turnover rates.
• The role of emotional intelligence in leadership and employee engagement.
• The impact of digital marketing on customer behavior
• The role of organizational culture in employee engagement and retention
• The effects of employee training and development on organizational performance
• The relationship between corporate social responsibility and financial performance
• The impact of globalization on business strategy
• The importance of supply chain management in achieving competitive advantage
• The role of innovation in business growth and sustainability
• The impact of e-commerce on traditional retail businesses
• The role of leadership in managing change in organizations
• The effects of workplace diversity on organizational performance
• The impact of social media on brand image and reputation
• The relationship between employee motivation and productivity
• The role of organizational structure in promoting innovation
• The effects of customer service on customer loyalty
• The impact of globalization on small businesses
• The role of corporate governance in preventing unethical behavior
• The effects of technology on job design and work organization
• The relationship between employee satisfaction and turnover
• The impact of mergers and acquisitions on organizational culture
• The effects of employee benefits on job satisfaction
• The impact of cultural differences on international business negotiations
• The role of strategic planning in organizational success
• The effects of organizational change on employee stress and burnout
• The impact of business ethics on customer trust and loyalty
• The role of human resource management in achieving competitive advantage
• The effects of outsourcing on organizational performance
• The impact of diversity and inclusion on team performance
• The role of corporate social responsibility in brand differentiation
• The effects of leadership style on organizational culture
• The Impact of Digital Marketing on Brand Equity: A Study of E-commerce Businesses
• Investigating the Relationship between Employee Engagement and Organizational Performance
• Analyzing the Effects of Corporate Social Responsibility on Customer Loyalty and Firm Performance
• An Empirical Study of the Factors Affecting Entrepreneurial Success in the Technology Sector
• The Influence of Organizational Culture on Employee Motivation and Job Satisfaction: A Case Study of a Service Industry
• Investigating the Impact of Organizational Change on Employee Resistance: A Comparative Study of Two Organizations
• An Exploration of the Impact of Artificial Intelligence on Supply Chain Management
• Examining the Relationship between Leadership Styles and Employee Creativity in Innovative Organizations
• Investigating the Effectiveness of Performance Appraisal Systems in Improving Employee Performance
• Analyzing the Role of Emotional Intelligence in Leadership Effectiveness: A Study of Senior Managers
• The Impact of Transformational Leadership on Employee Motivation and Job Satisfaction in the Healthcare Sector
• Evaluating the Effectiveness of Talent Management Strategies in Enhancing Organizational Performance
• A Study of the Effects of Customer Relationship Management on Customer Retention and Loyalty
• Investigating the Impact of Corporate Governance on Firm Performance: Evidence from Emerging Markets
• The Relationship between Intellectual Capital and Firm Performance: A Case Study of Technology Firms
• Analyzing the Effectiveness of Diversity Management in Improving Organizational Performance
• The Impact of Internationalization on the Performance of Small and Medium-sized Enterprises: A Comparative Study of Developed and Developing Countries
• Examining the Relationship between Corporate Social Responsibility and Financial Performance: A Study of Listed Firms
• Investigating the Influence of Entrepreneurial Orientation on Firm Performance in Emerging Markets
• Analyzing the Impact of E-commerce on Traditional Retail Business Models: A Study of Brick-and-Mortar Stores
• The Effect of Corporate Reputation on Customer Loyalty and Firm Performance: A Study of the Banking Sector
• Investigating the Factors Affecting Consumer Adoption of Mobile Payment Systems
• The Role of Corporate Social Responsibility in Attracting and Retaining Millennial Employees
• Analyzing the Impact of Social Media Marketing on Brand Awareness and Consumer Purchase Intentions
• A Study of the Effects of Employee Training and Development on Job Performance
• Investigating the Relationship between Corporate Culture and Employee Turnover: A Study of Multinational Companies
• The Impact of Business Process Reengineering on Organizational Performance: A Study of Service Industries
• An Empirical Study of the Factors Affecting Internationalization Strategies of Small and Medium-sized Enterprises
• The Effect of Strategic Human Resource Management on Firm Performance: A Study of Manufacturing Firms
• Investigating the Influence of Leadership on Organizational Culture: A Comparative Study of Two Organizations
• The Impact of Technology Adoption on Organizational Productivity: A Study of the Healthcare Sector
• Analyzing the Effects of Brand Personality on Consumer Purchase Intentions: A Study of Luxury Brands
• The Relationship between Corporate Social Responsibility and Customer Perceptions of Product Quality: A Study of the Food and Beverage Industry
• Investigating the Effectiveness of Performance Management Systems in Improving Employee Performance: A Study of a Public Sector Organization
• The Impact of Business Ethics on Firm Performance: A Study of the Banking Industry
• Examining the Relationship between Employee Engagement and Customer Satisfaction in the Service Industry
• Investigating the Influence of Entrepreneurial Networking on Firm Performance: A Study of Small and Medium-sized Enterprises
• The Effect of Corporate Social Responsibility on Employee Retention: A Study of High-tech Firms
• The impact of workplace communication on employee engagement
• The role of customer feedback in improving service quality
• The effects of employee empowerment on job satisfaction
• The impact of innovation on customer satisfaction
• The role of knowledge management in organizational learning
• The effects of product innovation on market share
• The impact of business location on customer behavior
• The role of financial management in business success
• The effects of corporate social responsibility on employee engagement
• The impact of cultural intelligence on cross-cultural communication
• The role of social media in crisis management
• The effects of corporate branding on customer loyalty
• The impact of globalization on consumer behavior
• The role of emotional intelligence in leadership effectiveness
• The effects of employee involvement in decision-making on job satisfaction
• The impact of business strategy on market share
• The role of corporate culture in promoting ethical behavior
• The effects of corporate social responsibility on investor behavior
• The impact of sustainability on brand image and reputation
• The role of corporate social responsibility in reducing carbon emissions.
• The effectiveness of loyalty programs on customer retention
• The benefits of remote work for employee productivity
• The impact of environmental sustainability on consumer purchasing decisions
• The role of brand identity in consumer loyalty
• The relationship between employee satisfaction and customer satisfaction
• The impact of e-commerce on traditional brick-and-mortar stores
• The effectiveness of online advertising on consumer behavior
• The impact of leadership styles on employee motivation
• The role of corporate social responsibility in brand perception
• The impact of workplace diversity on organizational performance
• The effectiveness of gamification in employee training programs
• The impact of pricing strategies on consumer behavior
• The effectiveness of mobile marketing on consumer engagement
• The impact of emotional intelligence on leadership effectiveness
• The role of customer service in consumer loyalty
• The impact of technology on supply chain management
• The effectiveness of employee training programs on job performance
• The impact of culture on consumer behavior
• The effectiveness of performance appraisal systems on employee motivation
• The impact of social responsibility on organizational performance
• The role of innovation in business success
• The impact of ethical leadership on organizational culture
• The effectiveness of cross-functional teams in project management
• The impact of government regulations on business operations
• The role of strategic planning in business growth
• The impact of emotional intelligence on team dynamics
• The effectiveness of supply chain management on customer satisfaction
• The impact of workplace culture on employee satisfaction
• The role of employee engagement in organizational success
• The impact of globalization on organizational culture
• The effectiveness of virtual teams in project management
• The impact of employee turnover on organizational performance
• The role of corporate social responsibility in talent acquisition
• The impact of technology on employee training and development
• The effectiveness of knowledge management on organizational learning
• The impact of organizational structure on employee motivation
• The role of innovation in organizational change
• The impact of cultural intelligence on global business operations
• The effectiveness of marketing strategies on brand perception
• The impact of change management on organizational culture
• The role of leadership in organizational transformation
• The impact of employee empowerment on job satisfaction
• The effectiveness of project management methodologies on project success
• The impact of workplace communication on team performance
• The role of emotional intelligence in conflict resolution
• The impact of employee motivation on job performance
• The effectiveness of diversity and inclusion initiatives on organizational performance.
• The impact of social media on consumer behavior and buying decisions
• The role of diversity and inclusion in corporate culture and its effects on employee retention and productivity
• The effectiveness of remote work policies on job satisfaction and work-life balance
• The impact of customer experience on brand loyalty and revenue growth
• The effects of environmental sustainability practices on corporate reputation and financial performance
• The role of corporate social responsibility in consumer purchasing decisions
• The effectiveness of leadership styles on team performance and productivity
• The effects of employee motivation on job performance and turnover
• The impact of technology on supply chain management and logistics efficiency
• The role of emotional intelligence in effective leadership and team dynamics
• The impact of artificial intelligence and automation on job displacement and workforce trends
• The effects of brand image on consumer perception and purchasing decisions
• The role of corporate culture in promoting innovation and creativity
• The impact of e-commerce on traditional brick-and-mortar retail businesses
• The effects of corporate governance on financial reporting and transparency
• The effectiveness of performance-based compensation on employee motivation and productivity
• The impact of online reviews and ratings on consumer trust and brand reputation
• The effects of workplace diversity on innovation and creativity
• The impact of mobile technology on marketing strategies and consumer behavior
• The role of emotional intelligence in customer service and satisfaction
• The effects of corporate reputation on financial performance and stakeholder trust
• The impact of artificial intelligence on customer service and support
• The role of organizational culture in promoting ethical behavior and decision-making
• The effects of corporate social responsibility on employee engagement and satisfaction
• The impact of employee turnover on organizational performance and profitability
• The role of customer satisfaction in promoting brand loyalty and advocacy
• The effects of workplace flexibility on employee morale and productivity
• The impact of employee wellness programs on absenteeism and healthcare costs
• The role of data analytics in business decision-making and strategy formulation
• The effects of brand personality on consumer behavior and perception
• The impact of social media marketing on brand awareness and customer engagement
• The role of organizational justice in promoting employee satisfaction and retention
• The effects of corporate branding on employee motivation and loyalty
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Toward a framework for selecting indicators of measuring sustainability and circular economy in the agri-food sector: a systematic literature review

• LIFE CYCLE SUSTAINABILITY ASSESSMENT
• Published: 02 March 2022

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• Cecilia Silvestri   ORCID: orcid.org/0000-0003-2528-601X 1 ,
• Luca Silvestri   ORCID: orcid.org/0000-0002-6754-899X 2 ,
• Michela Piccarozzi   ORCID: orcid.org/0000-0001-9717-9462 1 &
• Alessandro Ruggieri 1  

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A Correction to this article was published on 24 March 2022

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The implementation of sustainability and circular economy (CE) models in agri-food production can promote resource efficiency, reduce environmental burdens, and ensure improved and socially responsible systems. In this context, indicators for the measurement of sustainability play a crucial role. Indicators can measure CE strategies aimed to preserve functions, products, components, materials, or embodied energy. Although there is broad literature describing sustainability and CE indicators, no study offers such a comprehensive framework of indicators for measuring sustainability and CE in the agri-food sector.

Starting from this central research gap, a systematic literature review has been developed to measure the sustainability in the agri-food sector and, based on these findings, to understand how indicators are used and for which specific purposes.

The analysis of the results allowed us to classify the sample of articles in three main clusters (“Assessment-LCA,” “Best practice,” and “Decision-making”) and has shown increasing attention to the three pillars of sustainability (triple bottom line). In this context, an integrated approach of indicators (environmental, social, and economic) offers the best solution to ensure an easier transition to sustainability.

Conclusions

The sample analysis facilitated the identification of new categories of impact that deserve attention, such as the cooperation among stakeholders in the supply chain and eco-innovation.

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Source: Authors’ elaboration. Notes: The graph shows the temporal distribution of the articles under analysis

Source: Authors’ elaborations. Notes: The graph shows the time distribution of articles from the three major journals

Source: Authors’ elaboration. Notes: The graph shows the composition of the sample according to the three clusters identified by the analysis

Source: Authors’ elaboration. Notes: The graph shows the distribution of articles over time by cluster

Source: Authors’ elaboration. Notes: The graph shows the network visualization

Source: Authors’ elaboration. Notes: The graph shows the overlay visualization

Source: Authors’ elaboration. Notes: The graph shows the classification of articles by scientific field

Source: Authors’ elaboration. Notes: Article classification based on their cluster to which they belong and scientific field

Source: Authors’ elaboration

Source: Authors’ elaboration. Notes: The graph shows the distribution of items over time based on TBL

Source: Authors’ elaboration. Notes: The graph shows the Pareto diagram highlighting the most used indicators in literature for measuring sustainability in the agri-food sector

Source: Authors’ elaboration. Notes: The graph shows the distribution over time of articles divided into conceptual and empirical

Source: Authors’ elaboration. Notes: The graph shows the classification of articles, divided into conceptual and empirical, in-depth analysis

Source: Authors’ elaboration. Notes: The graph shows the geographical distribution of the authors

Source: Authors’ elaboration. Notes: The graph shows the distribution of authors according to the continent from which they originate

Source: Authors’ elaboration. Notes: The graph shows the time distribution of publication of authors according to the continent from which they originate

Source: Authors’ elaboration. Notes: Sustainability measurement indicators and impact categories of LCA, S-LCA, and LCC tools should be integrated in order to provide stakeholders with best practices as guidelines and tools to support both decision-making and measurement, according to the circular economy approach

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Change history, 24 march 2022.

A Correction to this paper has been published: https://doi.org/10.1007/s11367-022-02038-9

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Silvestri, C., Silvestri, L., Piccarozzi, M. et al. Toward a framework for selecting indicators of measuring sustainability and circular economy in the agri-food sector: a systematic literature review. Int J Life Cycle Assess (2022). https://doi.org/10.1007/s11367-022-02032-1

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Atlas, a Humanoid Robot From Boston Dynamics, Is Leaping Into Retirement

It has been replaced by a new model, which will be used in automotive manufacturing. A farewell video featured the old machine running outdoors, performing back flips and awkwardly shimmying.

By Johnny Diaz

Atlas, the humanoid robot that dazzled followers for more than a decade with its outdoor running, awkward dancing and acrobatic back flips, has powered down. In other words, it is retiring.

On Wednesday, Boston Dynamics, the company that created it, announced the arrival of the next generation of humanoid robots — a fully electric robot (also named Atlas) for real-world commercial and industrial applications.

For anyone worried about what would happen to the hydraulic bipedal machine (a robot home? the junkyard? a window display?) that was created for research purposes, the company had an answer. A spokesman, Nikolas Noel, said that retirement would mean that the Atlas would move to its “robot retirement home,” which is to say that it would be “sitting in our office lobby museum” with other decommissioned robots.

The old Atlas was used to research full-body mobility and to explore what was possible in robotics, Mr. Noel said. It was not designed for commercial use and was first developed as part of a competition to further the use of robots “in future natural and man-made disasters,” according to the Defense Advanced Research Projects Agency of the Pentagon.

“For almost a decade, Atlas has sparked our imagination, inspired the next generations of roboticists and leapt over technical barriers in the field,” Boston Dynamics said in a farewell video posted on social media on Tuesday.

“Now it’s time for our hydraulic Atlas robot to kick back and relax,” the company said.

The company’s farewell video captured the brawny 6-foot-2 machine in action over the years. That included taking a stroll in a grassy field, leaping on boxes (or picking up 10-pound ones), carefully walking on a rock bed and awkwardly shimmying.

But the video also featured some mishaps, including the robot’s frequent stumbles such as falling over on platforms, rolling down a hill and leaking hydraulic fluid from its leg inside a lab.

The new model has a big round head that spins completely around, is leaner and can nimbly rise from a horizontal position to a bipedal stance in seconds. Its hips appear to be reversible, so it might be better than us at some yoga poses.

The company’s commercial models include Spot, an agile four-legged robot, and Stretch, an elongated warehouse platform.

“The new Atlas builds on decades of research and furthers our commitment to delivering the most capable, useful mobile robots solving the toughest challenges in industry today: with Spot, with Stretch, and now with Atlas,” the company wrote in a video post introducing the new robot .

The new model will be used to build “the next generation of automotive manufacturing capabilities” with Hyundai Motor Company, which owns Boston Dynamics.

The original Atlas made its public debut in 2013 in Waltham, Mass., where Boston Dynamics is based, after it received initial funding from the Defense Advanced Research Projects Agency.

The company was awarded a $10.8 million contract to work with the agency on developing Atlas for the D.A.R.P.A. Robotics Challenge.

There were seven updated Atlases, each of which was made from aircraft-grade aluminum and titanium and weighed 330 pounds. They were then used as base models by teams competing for a $2 million prize in the challenge. But the final challenge was won by a Korean team that built a robot that could kneel and roll around on wheels as it performed tasks.

During its training, researchers were tough on the Atlas, even hurling weights at it to see how well it responded and adapted to challenges inside and outside the lab.

Johnny Diaz is a general assignment reporter covering breaking news. He previously worked for the South Florida Sun Sentinel and The Boston Globe. More about Johnny Diaz