telstra business mobile plan basic

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Telstra Basic SIM Only Business Mobile Plan

National calls, national texts.

• No lock-in plans
• Data allowances can be shared with other eligible services on the same account.
• Earn Telstra Plus points

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WORST provider ever of any kind!!! I ported my number from Moose three weeks ago, Telstra said it would take 24 hrs to complete. Now, three weeks have passed, where is my number??? Telstra’s customer service? Don’t be SILLY! Never talk about things that don’t exist.

Switched from Aussie Broadband. Very happy with this decision. No dropouts and stable speed even during peak hours. One year of free Disney Plus is very attractive for a family with children.

Telstra is the absolute worst provider! Charging expensive prices but providing the poorest service! My call never got through no matter at daytime or nighttime. Very hard to cancel. I have switched to a new provider for three months but they kept sending billing emails to me. Do not choose Telstra, you will regret your choice.

I ordered a post-paid SIM online, waited a week to arrive and four days to activate. I called them for the reason why these processes took that long, but they could not give me an explanation. Not recommend.

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Telstra Business Phone Plans

Posted by Dean Heckscher 30/06/2021

Regardless of the business, communication is the area that can make or break you. Communicating with clients, suppliers, customers and even your own staff allows the business to be productive, efficient and most importantly, stay in business. That’s why business plans from telcos exist – and in particular, Telstra Business plans.

With the way technology has evolved and integrated itself within both our personal and working lives, communicating has also become easier to do, with the majority of the population having access to a phone. As a result, having a suitable phone and phone plan has become essential for a successful business.

Despite the positive impact phones have on business, choosing the best phone plan for your business is a decision that you shouldn’t take lightly, with plenty of telcos offering deals and plans to suit all needs.  As one of the biggest telcos in Australia, it’s no surprise that Telstra has many options for your business, regardless of how big or small it is. With plenty of options for both established premises as well as those who are constantly on the move, Telstra is a worthwhile option to consider.

Telstra Business Plans

Telstra Business plans come in all shapes and sizes, regardless if you have to be on call 24/7 or simply work a few days a week. For those who also like a bit of play with their work, all Telstra small business plans include unlimited data within Australia (speed-capped at 1.5Mbps when you surpass your monthly data allowance) and data sharing between devices on the same account (although you can’t share unlimited data – not that you’d need to, because everyone would have it). Every plan except for the $55 small plan includes 5G access. Customers can add on the international calls pack for $10 per month, and get unlimited talk and text to 23 selected countries.

Telstra SIM Only Business Plans

Starting from $55 per month, Telstra offers four SIM Only plans, ideal for those who already have a mobile. Available without any contracts, Telstra Business plans offer 40GB on the smallest plan and 180GB on the largest plan. The plans are very similar to Telstra’s upfront plans . These plans are not available to enterprise customers. Here are all of the plans:

• Small : 40GB for $55 per month (Does not include 5G access)
• Medium : 80GB for $65 per month
• Large : 120GB for $85 per month
• Extra Large : 180GB for $115 per month

Telstra Business plans (except for the Small plan) also include three months of MYOB Essentials, perfect for any small or medium-sized business looking for accounting software. A subscription service applies after three months.

Should I get a Telstra Upfront plan or a Telstra Business plan?

You’ll find that Telstra’s Business plans are actually very similar to Telstra’s Upfront plans. One of the biggest differences is that you’ll need an ABN to sign up on a Telstra Business plan, although this isn’t necessary for a Telstra Upfront plan.

Beyond that, there’s no difference, apart from some perks like data-free music streaming on Telstra Upfront plans and three months of MYOB essentials on Telstra Business plans (excluding the small plan).

The following table shows selected published Telstra Upfront plans on Canstar Blue’s database, listed in order of cost, from the lowest to highest and then by data allowance, largest to smallest. Use our comparison tool to see plans from a range of other providers. This is a selection of products with links to a referral partner.

Mobiles on a Plan

Telstra offers a variety of 12 month and 24 month phone plans, allowing customers to find the best for their business. In addition to all of the services provided with the plan, you’ll be able to choose from the latest phones on offer, including the iPhone 12 , the Samsung Galaxy S21 and the OPPO Find X3 Pro .

Telstra Enterprise Phone Plans

For larger businesses, Telstra offers a wide range of plans and bundles to allow for an office expansion or simply an upgrade. The majority of Telstra Enterprise plans focus heavily on big teams and workplace productivity (including options to sign up for business-oriented software), aimed more towards the mobile workforce, so it’s best to contact your local Telstra provider for the best deals and prices for your business. You’ll need to do this anyway, as Telstra Enterprise services rely on a callback service to sign up.

How do Telstra Business plans compare to Optus and Vodafone?

It should come as no surprise that Optus and Vodafone both offer business ready phone plans. Compared to Optus and Vodafone, Telstra offers the most expensive plans, with plans starting at $55 per month for 40GB of data, while Optus business plans start at $45 for 20GB (offering very identical plans to its consumer plans). Vodafone on the other hand does things a bit differently, incentivising that you get a Vodafone Infinite plan (as in, one of its personal plans, which start at $40 for 10GB) and then add on a SIM Only Team Plan for every team member you have (which is $25 per month for unlimited data with 2Mbps speeds).

Each provider offers unlimited data, with Vodafone offering different unlimited speeds depending on your selected plan. Across all three providers, 5G access is included (except for Telstra’s Small plan). Inclusions are also different from provider to provider – Telstra is the only one of the three to offer the MYOB Essentials three month trial, Optus is the only one that offers Optus Sport, and Vodafone offers faster unlimited speeds (ranging from 2Mbps to 25Mbps, depending on the plan). Extras are added and removed by these providers from time to time, so it’s worth comparing them when you sign up for a plan.

If you’re interested in picking up a personal plan from Optus or Vodafone, you can find them in the table below.

Are Telstra Business plans worth it?

With phone use as individual as a business, it can be tough to decide which plan is the best fit for your circumstances. Some businesses rely heavily on data packages, while others rely solely on phone calls and messaging, while some rarely relying on their phones at all. As a result, it’s always recommended that you do your own research into what’s on offer and to think ahead about how you’ll be using your business phone in the future.

If you’re the sole operator, there isn’t much difference between a small business plan and a personal plan from Telstra, with the business plans priced very similarly. If you’re running a small or medium-sized business, it might be worth getting several Telstra Business plans on the same account and giving the SIM’s to your employees. If you’re running a large business, it might be worth getting in touch with Telstra directly through their Enterprise service.

Telstra has always been regarded as a leader of telecommunications in Australia, providing a wide range of services and products to suit the needs of both businesses and individuals. But despite the expertise, it’s still best to compare a range of different offers to find the best deal for your business.

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**Max. Data/Billing Period

The amount of data the provider has advertised for the billing period of their plan.

Billing periods usually range from 28 to 31 days, but can vary - contact the provider for the billing period costs and inclusions.

Actual product inclusions can be found on the provider’s website.

^^Advertised Cost/Billing Period

The advertised cost the provider has advertised for the billing period of the plan.

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Business phone plans

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What is a business phone plan?

Is it worth getting a business mobile plan, how do i compare business phone plans, what is the best business mobile plan in australia, telstra business mobile plans, optus business mobile plans, vodafone business phone plans.

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Business phone plans are designed for businesses to give to their employees, so they can keep in touch with clients and co-workers.

If you're running a business with multiple employees that need work numbers, it makes sense to look at getting a business mobile plan to make it easier for organisational or tax purposes.

They have different inclusions to personal mobile plans because people tend to use their phones differently for business than they would for recreation.

Business plans are also designed for lots of employees to share inclusions.

They also often have better access to support , because the consequences of a business phone being down are much harsher than that of a personal phone.

• Keep in mind: SME's and larger enterprises reap the most rewards with a business mobile plan. Business phone plans won't really benefit sole traders (depending on how you handle tax).

Depending on the size of your business, a mobile plan specifically designed for work may or may not benefit your organisation.

• Designed specifically for business. Many also allow you to tailor the plans specifically to suit your business needs. For example, if you need international call inclusions to keep in touch with international clients, or have multiple employees who can share a data pool.
• Lots of options available. Businesses come in so many different flavours – a cheese factory and game development studio would have vastly different calling and data needs, so providers have plenty of options to make sure you get the right plan.
• Extra value. Because most businesses are signing up for a bunch of mobile plans at once, providers will often kick in extra perks like international call inclusions, or discounts.
• Cost and contracts. These plans tend to be more expensive than regular mobile plans and often have long contracts. Think carefully about whether a business plan or a regular account with multiple personal plans is better for you.

Note for sole traders:

You don't need to have a business phone plan to be able to claim your phone on tax . You can claim the portion you use for business on a regular, personal phone plan. This will be the most cost-effective choice for most sole traders who only have 1 phone.

There are a lot of options in the business mobile world, and your needs will be different from other businesses. Here are some things to consider besides the cost of your plan.

Business support

This is the main thing business plans offer over personal ones. If this is something that's important to you, make sure you're being offered tech support and personalised service in the way you prefer.

Network coverage

Telstra covers the most places in Australia, so if your business will take your employees out into rural and regional areas, a plan on the Telstra network may be worth the extra dollars it costs.

Flexibility

What you need this quarter might not be the same as what you need next quarter. In many businesses, being able to reduce costs quickly can be vital. While all providers will let you add plans and upgrade to more expensive ones with more inclusions, make sure the one you choose will also let you move down to a cheaper plan and even remove plans in case of tough times.

Do you already have devices you can give to your employees? The major providers will often have device bundles available to sign up to which can be convenient, but could you get a better discount on bulk phones elsewhere?

How much data do you really need? Consider whether a large data pool shared amongst employees is a good option, or if you'd rather each employee has their own set amount of data each month.

As each business is so wildly different from the next, it's impossible to pick a mobile plan that will best suit every business.

Many businesses may prefer to sign up to a larger, more established provider, but that's not to say you won't get excellent service and cheaper prices from smaller providers too.

We've broken down the main offerings from the 3 largest business mobile providers in Australia to give you a taste of what's on offer.

Telstra's business phone plans operate in the same sizes as its general consumer plans, with Small, Medium, Large and Extra Large plans. All include:

• Data, from 40GB–180GB
• Data sharing between plans on the 1 account
• Unlimited standard national calls and texts
• Medium and above plans include the 5G network
• No excess data charges in Australia
• The option to add a phone to each plan for an added monthly cost spread over 24–36 months
• Good to know: To get the right mix of plans for your business, Telstra encourages you to book an appointment with one of the company's dedicated small business experts.

You can see Telstra's business plans here

• Compare Clear

Optus offers a huge range of plans to suit every kind of business with 1–300 plans able to be put on the same account and share data.

• Good to know: Companies that require 10+ SIMs are encouraged to talk to an account manager to tailor data allowances, monthly rates and device inclusions to suit their business.

Here are the details of the plans available to every business without negotiation:

• Plans start from $50 month-to-month or $47.50 on a 24-month plan or $45 on a 36-month plan – prices get cheaper the more SIMs you're after
• 50GB of data, which accumulates and pools with other phones on the same account
• Unlimited standard talk and text
• Unlimited international talk and text to selected countries
• Multiple service discount for total number of Business Mobile Plus services on the 1 plan, starting at 10% for 2, and up to 34% for 12+
• Option to add $10 roaming packs for business trips

For businesses that need 6+ plans with devices, there are Tech Fund plans. These plans include:

• Device credits from $300–$1,800, depending on the plan and length of contract
• Up to 10GB of included international roaming data each month
• Data ranging from 6GB–200GB (which is pooled)
• The option to blend different plans on the 1 account (such as cheaper plans with no roaming for local sales reps, and plans with 10GB roaming inclusions for regional managers)

You can see Optus business plans here

Vodafone offers the most affordable plans of the big 3 telcos, along with including some added features.

• Good to know: If your employees need to travel overseas, the $5 a day roaming add on will allow them to keep the same number without breaking the budget.

Vodafone has 3 types of business plans:

• Team plans. These allow data sharing between employees, and you can add a phone onto the individual plans. This is for when you have fewer than 10 services on the 1 account.
• SIM only Business Flex mobile plans. Best for teams of 10+, which includes the use of a personal account manager.
• Tech Fund Business Flex plans. These include credit towards buying handsets, as well as the use of a personal account manager.

You can see Vodafone's business plans here

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Business vs personal mobile plans

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Sweating in spring office air isn't helping, five minimum features needed in your choice of a business laptop, venom blackbook zero 15 phantom, do business plans offer any benefits for small businesses we compare mobile plans from major providers..

Have you ever wondered how ‘business’ mobile plans differ from ‘personal’ plans? 

Well, quite often for small businesses, the only significant difference is the name, according to our research.

We compared a number of business plans with equivalent consumer plans, and found some curious anomalies. In a couple of cases, for example, the fine print for ‘business’ mobile plans indicated they could only be used for personal use.

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At Optus, its $40 consumer plan provides unlimited standard national calls, unlimited SMS and MMS within Australia and to certain countries, and up to 300 voice minutes to those selected countries. Plus 7GB of data. 

And the $40 business plan? As far as we can see, the inclusions and terms are pretty much the same. The consumer plan rules out ‘non-ordinary’ or ‘commercial purpose use’ but bizarrely the critical information summary for the business plan makes the same exclusion.

So we turned to the Optus Fair Go policy for clarification.

“If you are a residential customer our services are for your personal use only,” the policy said.

“If you are a business customer, including a small to medium business customer, our services are for your use in the ordinary course of business.

“You may not use the service in a manner which is ‘unreasonable’ or ‘unacceptable’.”

That seems to mean that you aren't allowed to make or take business calls on a personal plan, or personal calls (“should I buy some milk on the way home?”) on a business plan.

An Optus spokesperson explained: “Our consumer plans are designed for personal use while our business plans are for use in the ordinary course of business plus some personal use where needed.

“We understand there will be certain circumstances where a customer needs to use their service outside its primary intended purpose. In these cases, we offer a level of flexibility for customers to make a judgement on what is reasonable and acceptable use of their service based on their contract.”

So the good news is that the way most of us use one plan for business and personal purposes is acceptable, providing the selected plan reflects the main use.

It might not be obvious from the everyday use of the terms, but Optus (and probably other carriers) distinguishes between ‘business’ and ‘commercial’ use. The company confirmed that ‘commercial use' refers to levels of voice or data use normally seen only in call centres, or to mobile data used to access enterprise-style services rather than those associated with micro to medium businesses.

And although the inclusions and price may be the same for consumer and business plans, “Our SMB plans offer a number of benefits for business customers including billing made out to your registered ABN for tax purposes, access to business specialists in over 120 of our retail stores, premium support from our dedicated SMB team when you bundle two or more services, and invitations to exclusive business events,” said the Optus spokesperson.

The Optus Fair Go policy does goes on to give several examples of unreasonable use, most of which seem quite reasonable, such as not allowing automatic diallers, resale and bulk messaging. But the prohibition on using a ‘mobile voice’ SIM card in a non ‘mobile voice’ device seems odd. What difference does it make to the carrier whether you tether a tablet to the phone or temporarily move the SIM from a phone to a tablet?

The reason, according to the Optus spokesperson, is that requiring separate SIMs “allows us to optimise their service for the device, the network and billing purposes”. Optus does allow data pooling between plans, but you’re up for at least $10 a month per additional device, though that does include 1GB of shareable data.

Over at Vodafone, it’s pretty much the same situation when it comes to distinctions between personal and business customers.

The $60 personal plan provides unlimited standard national calls, unlimited standard national and overseas SMSes, 120 standard international minutes to selected countries and 6GB of data (a special offer running at the time of writing boosts that to 12GB).

The $60 business plan has the same inclusions.

But the personal plan is for “personal use by approved customers only” while the business plan is for “personal use by approved customers with an ABN/ACN only”.

We asked Vodafone to explain how a business plan can be for personal use only, but received no reply more than a week later. The only interpretations we can suggest are either that it essentially the same as Optus's business/commercial dichotomy but using different words, or that you can’t use that plan on a phone that’s used by more than one person (for example, the phone carried by whichever member of a team is on call over a particular weekend).

Telstra's personal and business plans are slightly different. For example, $50 a month gets personal customers ‘$1000 worth of calls’, unlimited SMS and 2.5GB of data, while business customers pay $55 for ‘$1200 worth of calls’, unlimited SMS and 5GB of data.

Bear in mind Telstra’s call values are calculated on what we consider to be an inflated tariff of $1 per minute. By comparison, even a $19 Virgin Mobile prepaid recharge can have a rate as low as 15c per minute.

A Telstra spokesperson* said that customers must have an ACN or ABN to qualify for a business plan, but business customers can opt for consumer plans if they consider the price and inclusions are a better fit.

"For example, we provide our small business customers with more voice value, because we know they make calls more frequently than our consumer customers," the spokesperson said, adding that the business plans also allow for free calls between mobiles on the same account.

Other benefits of the Go Business Mobile plans include a free data SIM for use with a tablet or dongle, with both devices sharing the same pot of data, and the ability to put cloud services such as Office 365, Symantec Endpoint Protection and Deputy rostering and workforce management onto the same bill.

Data sharing across multiple services is available on Telstra's consumer and business plans.

Mobile virtual network operators – the companies that provide mobile services based on third-party networks such as Telstra, Optus or Vodafone – generally make a clear distinction between personal and business usage.

For example, the conditions for amaysim's Unlimited plans flatly state they are “available to individual customers only (not companies or businesses), who use their mobile phone for personal use only. If we determine that you are using Unlimited 3GB other than for personal use or if we determine that you are using the Plan in a way that does or may, in our opinion, adversely affect the network, we reserve the right (at our option) to transfer you to the amaysim As You Go Plan, or to immediately suspend or cancel your access to the Service”.

We asked amaysim what it considers ‘personal use’ to be, and its compliance and service operations manager Chad Heininger responded: “We see personal use as individuals using their amaysim service primarily for private use in a way not connected with carrying out a business activity. As per our Fair Go Policy, our customers are unable to use our service for ‘business purposes’ as this falls outside of personal use. We aren’t specific about what constitutes as business use, because we trust our customers to use their judgment and play by the rules. For example, we would not expect our customers to use our service to support a large business or organisation as this clearly would be for ‘business purposes’. We also expect our customers to use our service in a reasonable and acceptable manner.”

It sounds to us that there's a certain amount of wriggle room – if your small-business ‘business use’ is similar to that of a personal customer in terms of the number of calls and texts, how would Amaysim tell the difference, and why would it be bothered? That said, we're not encouraging anyone to breach the T&Cs.

While large organisations can receive volume pricing, the benefits of business plans for small businesses are hard to quantify. In fact, the differences between many personal and business plans in terms of inclusions and costs are so insignificant that we can’t help feeling that the distinction is mostly arbitrary.

However, that also means there’s rarely any downside to opting for a business plan rather than the corresponding personal version.

So if a phone is going to be used primarily for business purposes, you might as well opt for a business plan and be fully compliant with the plan’s terms and conditions. It’s likely to cost much the same – and it reduces the admittedly slight risk that your service will be terminated because you went outside the T&Cs. 

* Note: This article was updated on 21 April 2016 due to Telstra responding to our request for more information after the article's publication.

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Telstra mobile plans review

How does australia's biggest telco fare against the competition.

Tom's Guide Verdict

As Australia's largest provider, it should come as no surprise that Telstra's mobile coverage is unmatched. Apart from boasting the country's largest 5G network, Telstra also offers great options for those after huge amounts of data. That said, Telstra is easily the priciest major telco in Australia, and its entry-level plans aren't great value.

Most reliable network

Widest coverage

Plenty of options

Comparatively expensive

Weak value on cheaper plans

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As Australia's leading telecommunications provider, Telstra undoubtedly offers the most reliable mobile network in the country, not to mention the widest coverage, with its 5G network now reaching 85% of Aussies.

Telstra also provides a number of wide-ranging mobile plan options, from options which include a handset, to pre-paid and post-paid SIM-only choices for those who already have a device.

And while off-shore customer service has long been a thorn in the side of the average Telstra customer, we were pleased to discover that this has improved over the last couple of years — as of mid-2022, Telstra's support team now mostly consists of remote workers within Australia , making it easier for Aussies to communicate their issues over the phone.

That said, Telstra's premium service comes at a significant cost, with plans that are generally more expensive than the competition — particularly at the entry level. 

For the price, you do get the most consistent download speeds of any 5G mobile network in Australia (although Optus has taken OpenSignal's 5G Download Speed award for the last 4 years straight), along with huge amounts of data on the higher-priced plans.

It's also worth noting that while an internal error saw Telstra accidentally leak the personal data of some customers in the past , the company has never been the victim of a cyberattack — a claim that its biggest rival, Optus, cannot make after suffering a massive data breach in 2022.

Telstra mobile plans and pricing

• Telstra SIM Only plans significantly more expensive than competitors
• No lock-in contracts for Telstra Upfront plans

When it comes to pricing, there's no denying that Telstra's plans are among the most expensive you can sign up for in Australia. Of course, value for money is subjective, and some may consider Telstra's high prices worth paying for the best coverage in Australia.

Telstra offers its own take on SIM-only plans, dubbed 'Upfront' plans, which are named as such because they are charged ahead of time as opposed to after the fact. Thankfully, there are no lock-in contracts for any of the Upfront plans, and users can switch to another Telstra plan once a month if they find their needs have changed.

Telstra's Upfront plans start at AU$62 p/m for its Basic plan, which offers 50GB of monthly data with download speeds capped at 250Mbps. Next, Telstra's Essential plan grants users 180GB of monthly data at uncapped speeds for AU$72 p/m. 

Call us crazy, but we'd argue that there's an unreasonable gulf between the Basic and Essential plan in terms of value — the fact that only 10 bucks separates plans with 50GB of data at capped speeds and 180GB of data at uncapped speeds is honestly mind-boggling.

Rounding things out, Telstra's third and final Upfront plan offers 300GB of monthly data at uncapped speeds for AU$95 p/m. Included with each Upfront plan are unlimited calls and texts to standard Australian numbers, 30 minutes of calls to standard international numbers and unlimited texts to standard international numbers.

For the sake of comparison, Telstra's nearest competitor, Optus, offers significantly better value with its SIM-only plans — its AU$59 p/m Medium Optus Choice Plus Plan  is already AU$3 cheaper than Telstra's entry-level Basic offering, only with twice the monthly data (100GB) and with uncapped 5G download speeds.

Alternatively, Telstra also offers a range of pre-paid SIM starter kits for new customers, starting from AU$12 for 3GB of data and a 7-day expiry. 

We can't see any Australian residents choosing this option, so we'll skip ahead to the AU$35 starter kit, which has a 28-day expiry period and offers 35GB of monthly data for the first 3 months. After this, the limit drops down to 15GB.

Next, you have a AU$45 starter kit which provides 50GB of monthly data for the first 3 months, after which it drops to 25GB. From here on, Telstra's SIM starter kits are for 6 and 12-month expiry periods.

Please note, while all of Telstra's pre-paid SIM starter kits offer access to the telco's 4G and 5G networks, download speeds are capped to 150Mbps.

Telstra mobile plans: price and data comparison

Telstra mobile coverage.

• Telstra has the widest reach of the three major telcos
• Optus still holds award for fastest 5G download speeds

As we mentioned earlier, Telstra has the largest reach in Australia when it comes to coverage, with its 5G network now reaching around 87% of Australians as of February 2024 . 

That's an impressive number, and we have to assume it's still a substantial lead over Optus and Vodafone — both of which haven't yet divulged percentage figures for their Aussie 5G coverage.

But while Telstra's 5G network has the best coverage, it can't claim to be the fastest in Australia — that honour goes to Optus, which has won OpenSignal's 5G Download Speed award for the last four years in a row.

Of course, those speeds were achieved under very specific circumstances and don't necessarily reflect real-world usage for most Aussies. In fact, OpenSignal still acknowledges Telstra as the "outright winner" when it comes to 5G reach and overall reliability.

When it comes to the reach of its older 3G and 4G networks, Telstra again takes the crown for widest coverage, claiming to reach 99.6% of the Australian population. Optus isn't far behind however, and states its 3G and 4G networks cover 98.5% of the population. Things get a bit fuzzier when it comes to Vodafone. The latter claims its networks reach 96% of the 'metropolitan' population, which is quite different from Telstra and Optus's statements, which imply the Australian population as a whole.

Telstra mobile plans: Extras, perks and offers

• Telstra Plus members earn points to spend in Telstra Rewards store
• Telstra Personal customers get bonus streaming offers

All Telstra customers have the option of signing up to Telstra Plus — a rewards program that's free to join if you have a Telstra ID account and are paying for an eligible Telstra mobile or internet service.

Telstra Plus membership comes in four tiers depending on your annual spend with the telco. The entry-level tier is Member, which gets benefits like discounted tickets to movies, concerts and sporting events. Next is Silver, which gets the same, along with extra customer service attention in the My Telstra app, and 25% off points used to buy content on Telstra TV. Gold goes one step further, adding VIP customer service in the My Telstra app and Gold early access to concert pre-sales. Finally, there is the Business tier, which is reserved for businesses and offers similar value to the Member tier.

Every dollar spent on one of Telstra's eligible services also gets you Telstra Points, which can be spent in the Telstra Rewards Store. These points can be used to redeem anything from a USB charging cable, to a new iPhone. Of course, you'll need to spend upwards of 500,000 points to get your hands on the latter.

Additionally, Telstra Personal customers (excluding pre-paid) also get a range of entertainment offers, including 4 months of Spotify Premium, 2 months of Binge, 3 months of Flash, 14-days of Kayo and a month of Foxtel Now — so long as you sign up via Telstra.

Telstra mobile plans: customer service and community reviews

• Support team now almost entirely based within Australia
• Mostly negative online reviews from customers

As we mentioned earlier, Telstra's customer service received a massive upgrade in quality starting around mid-2022, with the telco drastically reducing its use of off-shore call centres in favour of a new local support team. 

When Telstra customers phone customer service now, they'll more than likely end up speaking to a support agent based locally in Australia, rather than someone overseas — a move which should minimise communication barriers.

Alternatively, customers who'd rather solve their account or service-related issues in person also have the option of visiting a Telstra retail store for face-to-face support. Telstra's retail network consists of around 270 stores across Australia, including independent licensees (in 2021, Telstra announced it would be shaking up its retail store network, with major changes expected by 2025).

Of course, not all Telstra customers are happy — the telco has received overwhelmingly negative online reviews from customers on sites like Product Review and Trustpilot , earning a score of 1.4 stars out of 5 on the former, and 1.3 stars out of 5 on the latter. 

Before you get your pitchfork out, it's worth noting that Optus and Vodafone have both received similar scores on the same sites. All those ratings are likely skewed by the fact that many customers only bother reviewing a service when they've had a bad experience, resulting in a score that's biased towards the negative, and doesn't necessarily reflect the opinion of most customers.

Furthermore, the consumer advocacy group Choice awarded Telstra as the Best SIM + handset phone plan provider in Australia last year.

Telstra mobile plans: Bottom line

Is a Telstra mobile plan worth your money? There's no denying that Telstra offers the most premium service of the three major telcos in Australia, boasting not only the largest 5G network, but also the most reliable and wide-reaching coverage. It also provides a sense of safety and dependability when it comes to your private data, as Telstra's cybersecurity has never been breached.

On top of this, Telstra has recently taken steps to radically improve its customer service, which has to be commended. Telstra Plus customers also get access to some nice benefits, including event discounts and points which can be redeemed on a variety of goodies.

But does the quality of its service justify its high pricing? All of Telstra's Upfront plans are far more expensive than equivalent offerings from other telcos, offering less monthly data for more money in every instance — particularly at the entry level. It's also worth noting that not everyone will care about the perks and extras that come with a Telstra Plus membership.

If you value reliability above all else, a Telstra mobile plan is likely your best option. However, if you're after value for money, you'll be better off choosing a plan from a Telstra network reseller , or alternatively opting for an Optus mobile plan .

• Best Australian phone plans with international roaming

Stephen Lambrechts is the Managing Editor of Tom's Guide AU and has written professionally across the categories of tech, film, television and gaming for the last 15 years. Before Tom's Guide, he spent several years as a Senior Journalist at TechRadar, had a brief stint as Editor in Chief at Official Xbox Magazine Australia, and has written for such publications as APC, TechLife Australia, T3, FilmInk, AskMen, Daily Telegraph and IGN. He's an expert when it comes to smartphones, TVs, gaming and streaming. In his spare time, he enjoys watching obscure horror movies on physical media, keeping an eye on the latest retro sneaker releases and listening to vinyl. Occasionally, he also indulges in other non-hipster stuff, like hiking.

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Home » Mobile

Telstra Mobile: Plans and prices

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• What are the different types of Telstra mobile plans?
• What do you get with Telstra mobile plans?

Telstra deals

• Telstra mobile plan features

Telstra mobile phones

Telstra coverage map.

• How to switch to Telstra mobile
• Telstra mobile FAQs
• Telstra features breakdown

Telstra is perhaps the most renowned telco in Australia with, inarguably, the largest collective mobile network. Comparatively, Telstra mobile plans are pricier than the competition. But that extra investment typically leads to more expansive coverage, faster potential speeds and more plan perks.

Telstra mobile quick facts

• The Telstra mobile network reaches 99.5% of the Australian population across 5G, 4G and 3G technologies. Telstra 5G is available to 85% of Australians.
• Telstra offers Prepaid Prepaid, SIM Only (paid in advance) and plans with the option to bundle a handset outright or pay off a mobile phone over one, two or three years.
• Telstra SIM Only mobile plans come with limitless data, wherein speeds after a full-speed allowance are capped at 1.5Mbps, while Telstra Prepaid plans have a 200GB data bank.
• Telstra Plus is an opt-in program that offers discounted and presale tickets, plus a rewards store.

What are the different types of Telstra plans?

Telstra mobile plans are available in a few different flavours. For controlled spending, there are Telstra Prepaid plans . For more data and inclusions, consider a Telstra SIM Only plan. If you’re in the market for a new mobile phone, have a look at a Telstra mobile bundled plan, which are the same as Telstra SIM Only plans albeit with a handset repayment.

Telstra SIM Only mobile plans and prices

These days, Telstra SIM Only mobile plans are called Telstra Upfront plans. Why? Like Telstra Prepaid plans, Telstra Upfront plans are paid in advance of a monthly billing cycle, though the inclusions are similar to SIM Only plans from competing telcos. All Telstra SIM Only plans include access to the Telstra 5G network these days, though speeds may be capped on the cheapest plan. Basically, the more you pay, the more data you get with a gigabyte leap between the cheapest Telstra SIM Only plan and the next option.

Telstra Prepaid mobile plans and prices

Telstra sells a range of Prepaid mobile plans, available as Starter Packs of ongoing Prepaid plans. Starter Packs are generally a cheaper way to get started and include a Telstra SIM card. Telstra ongoing Prepaid plans are charged in either 28-day, six-month or 12-month blocks. While Telstra Prepaid plans have access to the Telstra 5G network, speeds are capped.

Telstra Postpaid mobile plans and prices

Telstra Postpaid mobile plans are identical to Telstra Upfront/SIM Only plans in terms of data and inclusions except they let customers bundle a handset. You’ll have the choice of paying outright or paying off the mobile phone over a fixed period.

What do you get with Telstra plans?

Telstra mobile plan speeds.

All Telstra mobile plans include access to the Telstra 5G network, though the speeds vary based on the type and price of the plan. For Telstra Prepaid plans, download speeds are capped at 150Mbps. For Telstra SIM Only plans, speeds are either capped at 250Mbps on the cheapest plan or uncapped on pricier options. According to Opensignal , Telstra mobile download speeds average out at around 60Mbps collectively and around 81Mbps for 5G users. Upload speeds around 9Mbps.

Telstra mobile plan data

Data allowances also vary based on how much you pay. The data inclusions for Telstra SIM Only plans are comfortably above the median mobile phone data allowance (35GB per month). More expensive Telstra SIM Only plans offer hundreds of gigabytes of monthly data. Telstra Prepaid plans may have bonus data for initial recharges but, compared to Telstra SIM Only plans, they have lower dollar-to-data value.

Telstra mobile plan international calls

As is the norm these days, unlimited standard national calls and text are a baseline part of Telstra SIM Only and Prepaid plans. International calls vary by plan type. Telstra SIM Only plans include unlimited standard text to any international number and 30 minutes of calls to any country. For Telstra Prepaid plans, it depends on which one you buy, with international call minutes ranging from 300–6,000 for Zone 1 countries.

Telstra Prepaid plans also include fewer minutes for Zone 2 (60–800 minutes) and Zone 3 (5–100 minutes) countries. Note that international text isn’t included. Here are the Telstra Zone 1 dialling destinations: Canada, China, Denmark, Germany, Guam, Hong Kong, India, Ireland, Indonesia, Japan, Malaysia, New Zealand, Norway, Puerto Rico, Romania, Singapore, South Korea, United Kingdom, United States of America and Vietnam.

These are the Telstra Zone 2 international options: Argentina, Bangladesh, Brazil, Cambodia, Chile, Colombia, Iceland, Greece, Italy, Lebanon, France, Iran, Israel, Kenya, Kuwait, Mexico, Nepal, Netherlands, Nigeria, Pakistan, Philippines, Peru, Sri Lanka, Saudi Arabia, South Africa, Spain, Sweden, Taiwan, Thailand and United Arab Emirates.

And here are the Telstra Zone 3 dialling destinations: Austria, Comoros, Croatia, East Timor, Egypt, Fiji, Ghana, Mauritius, Papua New Guinea, Poland, Russia, Samoa, Serbia, Solomon Islands, Surinam, Switzerland, Tonga, Turkey, Vanuatu and Zimbabwe.

If there’s a Telstra mobile deal today, whether it’s for SIM Only or Prepaid, you’ll see it listed below.

Telstra plan features

Telstra has a reputation for pricey but feature-rich mobile plans. While promotional pricing isn’t as common as competing telcos, Telstra Prepaid plans tend to come with bonus data on initial recharges and you shouldn’t expect any upfront fees outside of the cost of the plan.

Whether you go with Telstra SIM Only or Telstra Prepaid, international roaming is via paid add-on. There’s a day pass, which includes 1GB of data as well as unlimited calls and SMS for Zone 1 and Zone 2 countries. Zone 3 countries only have unlimited calls and SMS. There’s also a 1GB data top-up for eligible countries. Note that country eligibility may be determined by Telstra plan type.

Telstra is one of a growing number of telcos to support eSIM . Customers with compatible mobile phones can opt for an eSIM instead of a physical SIM card on a Telstra Prepaid or Telstra SIM Only plan via the My Telstra app. While there isn’t any data rollover for SIM Only plans, Telstra Prepaid customers can access up to 200GB of data rollover. Data sharing is available for Telstra SIM Only plans, which includes Telstra family plans. Bundle up to five eligible mobile or data plans under a single Telstra family plan.

Students and pensioners may also be eligible for discounted fees on Telstra mobile plans. Telstra customers can also tap into the opt-in perks of the Telstra Plus program. This rewards program is available to all Telstra customers and offers discounted tickets (movies and sports) as well as presale access to selected concerts, art performances and galleries. There’s also a rewards store where customers can spend points—or a mix of points and money—for a range of products and services.

Telstra Upfront and Telstra Prepaid customers have the option of purchasing a mobile phone. Brands like Apple iPhone, Google Pixel, Samsung Galaxy and Motorola Razr are available to buy outright or as part of an interest-free payment. Handset repayment terms are either 12 months, 24 months or 36 months. You’re free to cancel a no-contract Telstra Upfront plan at any time and just pay out the remainder of your handset repayment.

Telstra customers after a mobile phone can choose from a range of colours and storage capacities (where available), plus there’s free delivery and, in some instances, bonus trade-in credit for eligible handsets. Pair a flagship smartphone or mid-range handset with a Telstra Upfront plan to get the process started.

Additionally, Telstra also stocks a range of comparatively cheaper phones for pairing with Telstra Prepaid plans. The selection includes cheaper options like Telstra-branded mobile phones to budget models from known brands like the Samsung Galaxy A and Motorola Moto G ranges. Prepaid phones are purchased outright and prices range from around $60 to under $350.

Telstra has the largest mobile network in Australia across 5G, 4G and 3G technologies. For Telstra (and Boost Mobile ) customers, that translates to a mobile network that’s available to 99.5% of the Australian population. Reportedly, 85% of Australians can access the Telstra 5G network. The interactive map below provides a visual idea of Telstra coverage. Tick or untick the 5G, 4G and 3G boxes then move the map to a desired location to see network coverage. Note that Telstra is shutting down its 3G network on 30 June 2024.

How to switch to Telstra

Switching between telcos in Australia is a straightforward process, and Telstra is no exception. Here’s how to switch to Telstra:

• Pick the Telstra mobile plan that works best for your needs. Optionally, add an available mobile phone. Click the ‘Go to Site’ button (if available) or head to the Telstra website.
• Confirm your Telstra Upfront or Telstra Prepaid by clicking the corresponding blue-circle (SIM Only) or blue-box (Prepaid) plan on the Telstra website. Click ‘Add to cart’ to proceed.
• Click on the ‘Secure checkout’ button. Register for a Telstra ID if you’re a new Telstra customer or sign in with your Telstra ID if you’re a returning customer.
• Follow the prompts and enter the requested details to complete the sign-up process. Note you may need to provide an Australian driver licence or passport as well as income and/or employment details.

For new Telstra SIM Only services, SIM cards should automatically activate within four hours after confirmation of delivery. Insert the Telstra SIM card into a compatible device and, if four hours has passed without activation, restart the handset. We recommend pre-downloading the My Telstra app before inserting a SIM card. Activate the SIM for Telstra SIM Only or Prepaid plans inside My Telstra under ‘Get Help’, ‘My Orders’ and then ‘Activate your SIM’.

Telstra mobile frequently asked questions

Telstra mobile features breakdown, related articles.

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• Download speeds are capped at 250Mbps on 4G & 5G*

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+ Top 15 countries includes: Bangladesh, Canada, China, Greece, Hong Kong, India, Ireland, Japan, Malaysia, New Zealand, Singapore, South Korea, Thailand, UK & USA.

~ All More plans are subject to the More Telecom Fair Use Policy available on our policies page.

*Network Speed and Coverage Information

More uses the Telstra Wholesale Mobile Network, click  here  to learn more.

The mobile products of More provide a mobile coverage footprint of 98.8% of the Australian population, covering more than 1.6 million square kilometres.

Download speeds are capped at 100Mbps on the 12GB, 25GB, 32GB, 50GB & 80GB plans. Download speeds are capped at 250Mbps on the 150GB plan. This is the maximum potential download speed. Typical speeds may often be slower and will vary due to factors such as location, device capabilities, distance from the base station, location conditions, concurrent users, hardware and software configuration and download/upload destination.

International roaming travel packs

An International Roaming Travel Pack is a once-off service add-on which allows you to use your mobile service outside Australia in eligible countries. Each pack comes with a fixed allocation of data, standard SMS, and standard voice call minutes to be used within the pack's life span.

You can only use international roaming services if you have an active International Roaming Travel Pack, and we have two packs to choose from:

Eligible countries: Austria, Belgium, Brazil, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Croatia, Czech Republic, Denmark, Egypt, Estonia, Fiji, Finland, France, Germany, Greece, Guernsey (UK), Hong Kong, Hungary, India, Indonesia, Ireland, Isle of Man, Israel, Italy, Japan, Kenya, Latvia, Lithuania, Luxembourg, Macao, Macedonia, Malaysia, Mexico, Netherlands, New Zealand, Nigeria, Norway, Papua New Guinea, Philippines, Poland, Portugal, Qatar, Republic of Korea, Romania, Russia, Samoa, Saudi Arabia, Singapore, Slovak Republic, Slovenia, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Tonga, Turkey, United Arab Emirates (UAE), UK, USA, Vanuatu, Vietnam.  

What happens if I travel to a country that isn't in the listed eligible countries?

Your mobile service and an International Roaming Travel Pack service just won't work!  Will I be charged fees if I travel overseas without activating an International Roaming Travel Pack?

No, you're never at risk of any surprise international service fees when travelling. Your service won't work overseas until you've purchased and activated a travel pack. You can access your Self Care Portal while overseas without incurring any data charges, to buy and activate travel packs.  How do I purchase and activate a travel pack? 

• Log into your   Self Care Portal
• Select the 'Mobile' tab and 'Active Mobile Services' from the drop-down
• Select 'View' on your mobile service
• Select 'Add Travel Pack'
• Choose from the available travel packs, select your desired activation date from the drop-down menu and then click 'Activate'

If you choose to activate your travel pack 'Today' you will be able to start using your travel pack immediately, but the validity period for your travel pack will begin at 12.00 am (Australian Eastern Time) the following day. For example, if you purchase a pack at 2.30 pm on a Monday, Day 1 of your pack's life span will begin at 12.00 am Tuesday morning and your pack will expire at 11.59 pm (Australian Eastern Time) on the final day of your pack's life span. Any unused data, SMS or voice call minutes are forfeited at the time of expiry. Will I know how much data, SMS and voice call minutes are left?

You'll receive alerts when you have used 50%, 85% and 100% of your travel pack inclusions. Will I be charged fees if I go over the data allowance?

No, you won't. When your data allowance runs out, the service will just stop working. You can purchase another travel pack to top up. The same applies to SMS and voice call minutes allowances.  If I run out of data first, can I top up just my data allowance?

Unfortunately, no. To top up an allowance, you need to purchase a new International Roaming Travel Pack. You can purchase a new pack at any time, and the newly activated pack will replace your existing pack, forfeiting any unused data, SMS and voice call minutes.

International Calling Add-on

Included countries

Can I purchase a data add-on?

What is the pre-port verification process?

• Your current mobile provider 
• The Australian Federal Police or the relevant State or Territory Police 
• Government Services that support customers who have been the subject of fraud or scams for example Scamwatch or IDCARE. 

How do I activate my SIM card?

What mobile network does More use?

How do I check my mobile usage?

What happens to unused bonus data?

What is data gifting?

Your plan includes the ability to gift part of your standard monthly data allowance to other users with a More mobile service.

You can gift up to 50% of the standard monthly data allowance for your plan (rounded up to the nearest GB) per billing period for SIM-Only plans. A minimum data gifting volume of 1GB per transaction applies.

You cannot resell or regift any gifted data that you receive, and you cannot gift any bonus data that you receive as part of any special offer or promotion.

How do I gift data?

• Log into the More Self Care Portal using your customer account number, email and password.
• In the Self Care Portal click on the 'Mobile' drop down menu and click on 'Active Mobile Services'.
• Select the mobile service you wish to gift data from.
• From the Menu, select 'Gift Data'.
• Enter the mobile number you wish to gift data to and the amount of data you want to gift.

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More than a million older 4G mobile phones at risk of being blocked from making triple-0 calls in 3G shutdown

More than a million mobile phones could be cut off from calling triple-0 within months, the ABC can exclusively reveal, raising alarm about Australia's readiness for the imminent shutdown of the 3G network.

Telstra is due to switch off its 3G network on June 30 and Optus is expected to switch off the network in September, meaning devices that rely solely on 3G will no longer operate.

Despite the deadline quickly approaching, about 113,000 Telstra customers have not yet upgraded their 3G handsets. Optus would not provide the ABC with a figure. 

• Find out which devices will be affected by the 3G shutdown

But of greater concern to the government is a subset of older 4G-enabled handsets that may not be able to call triple-0 once the 3G networks are switched off because of the way those phones are configured. 

The concern is owners may not realise until they are caught out in an emergency.

Communications Minister Michelle Rowland said she was advised in March that approximately 740,000 Australians fell into that category. However, just one month later, that figure has been dramatically revised up to more than a million.

"I welcome the industry's first report to government but am concerned around their disclosure of around one million potentially impacted consumers," the minister said in a statement.

"I am considering the detail provided and next steps, and the government will have more to say about the 3G switchover soon."

The government has set up a working group, comprising Telstra, Optus, TPG, and the Australian Mobile Telecommunications Association (AMTA) to report fortnightly to the minister and ensure a "safer" 3G shutdown.

Ms Rowland was not ruling out a delay "if warranted in the public interest", and urged telcos to scale up customer communications.

"Options exist under law for the government to consider proposals to delay the planned switchover, subject to consultation and procedural processes," she said.

Minister accused of 'negligence' 

Shadow Communications Minister David Coleman has accused the minister of being too slow to act, saying the peak industry body, AMTA, raised the alarm about the 3G shutdown and access to triple-0 services in November last year. 

"How on Earth is it possible that [the minister] didn't know about the risks until March 7?" he said. 

"It's utterly negligent."

Optus was fined $1.5 million last month after it was found to have breached "large-scale" public safety rules relating to triple-0 and emergency services.

Brisbane-based IT worker James Parker — who has been blowing the whistle on the unintended consequences of the 3G shutdown since June last year — said he believed the number of devices affected would be higher than 1 million.

A significant portion of 4G devices sold in previous years, he said, either did not support 4G Voice over LTE (VoLTE) calling, or only supported it with the telcos they were purchased with.

These are the phones that default to 3G for emergency calls.

"You will generally find that older people and people on lower incomes will more than likely have older devices running older versions of Android," Mr Parker said in a submission to a Senate inquiry.

"I can envision that many Australians with tight budgets and limited incomes may purchase used 4G phones from Cash Converters, eBay, Gumtree or Facebook Marketplace and think they are "3G switch-off ready", when in fact many will have wasted their money on devices that don't support 4G VoLTE."

The plan to switch off the 20-year-old 3G network was announced in 2019 to allow mobile carriers to boost capacity and data speeds for 4G and 5G technologies.

Telstra, Optus, and TPG (which shut down its 3G network in December) have been actively preparing the public and urging customers affected to upgrade their 3G-only devices to 4G or 5G.

With 113,000 customers yet to upgrade, Telstra has launched a simple new service that customers can use to determine whether their device will be affected: sms 3 to 3498

"Since we announced the closure of our 3G network almost five years ago, we have seen a significant decline in 3G usage across our national network," a Telstra spokesperson said in a statement.

"In fact, 3G accounts for just 1 per cent of our total network traffic."

Regional Australia nervous 

The major telcos say their 3G networks will be repurposed to expand the reach of their 4G and 5G networks but that will take time, which is concerning for some customers in regional areas where the digital divide is felt acutely.

Ed Bennett operates four-wheel drive tours in Western Australia’s picturesque Kimberley region. When he spoke to the ABC, he had just driven 2,000 kilometres from Perth to Broome and said he was relying on 3G for the bulk of the journey.

“Ninety per cent of the time, when we did have reception, it was all 3G as we drove along,” he said.

Many smaller towns and communities rely on what Telstra and Optus call "small cell technology" for mobile phone coverage, which Mr Bennett said was still mostly 3G in WA's north-west. 

He is concerned about potentially "life-threatening" gaps in coverage following the planned shutdown, which coincides with peak tourist season. 

In addition to mobile phones, there are plenty of other devices that may rely on 3G connectivity including baby monitors, medical alarms, security cameras, EFTPOS machines, and farming equipment like water monitors to ensure they are not solely reliant on 3G.

The "internet of things" is how Queensland farmers and National Farmers' Federation's telecommunications spokesman Peter Thompson describes it.

He said he was worried some Australians would wake up on July 1 to find devices they relied on had suddenly stopped working.

“This is happening,” he said.

“Check your gear, check your phones, check with your supplier.” 

Mr Thompson said Telstra and Optus had been working hard to upgrade their phone towers but no-one could guarantee the 4G and 5G footprints would be exactly the same once 3G was switched off.

The 25 most common devices that may be affected:

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• Federal Government
• Government and Politics
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• Regional Communities
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• Travel Health and Safety