senior concierge business plan

Your Guide to Starting a Successful Senior Concierge Business

Are you interested in starting your own Senior Concierge Business ? Look no further – this comprehensive guide will provide you with all the information you need to launch a successful venture in the senior care services market.

Starting a senior concierge business can provide financial independence and the opportunity to help others. It requires common sense, organization, honesty, and compassion for seniors. With rates ranging from $18 to $50 per hour, it is possible to earn a solid income of $36,000 to $100,000 per year.

The business is recession-proof and does not require expensive training or education. Starting with minimal expenses , such as a car and a cell phone, and offering services that seniors need and value, a senior concierge service can be a profitable and fulfilling venture.

Market research is important to identify gaps and niche areas that can set your business apart. Creating a solid business plan , registering the business, obtaining necessary licenses , and setting up efficient accounting practices are crucial steps in starting a senior concierge business .

By understanding and meeting the unique needs of seniors , you can tap into the growth potential of this industry and establish a thriving business that enhances people’s lives.

Key Takeaways:

• Starting a senior concierge business offers financial independence and the opportunity to help others.
• Rates for senior concierge services range from $18 to $50 per hour, with the potential to earn a solid income of $36,000 to $100,000 per year.
• A senior concierge business is recession-proof and does not require expensive training or education.
• Market research is crucial for identifying gaps and niche areas in the senior care services market.
• Creating a solid business plan , registering the business, obtaining necessary licenses , and setting up efficient accounting practices are important steps in starting a senior concierge business.

Understanding the Senior Concierge Business

A senior concierge business specializes in providing a wide range of services to meet the unique needs and preferences of seniors, offering assistance in their daily lives and enhancing their overall quality of life. With senior concierge services , elderly individuals can receive the support they need while maintaining their independence and dignity. From running errands and transportation services to meal preparation, medication reminders, and companionship, senior concierge services cater to the diverse needs of older adults.

Senior lifestyle services play a vital role in ensuring that seniors can continue to lead fulfilling lives. These services include help with household chores, organizing and decluttering, technology assistance, and assistance with leisure activities. By providing personalized support, senior concierge businesses allow seniors to age in place comfortably and with peace of mind.

Senior support services offered by concierge businesses go beyond physical assistance. Emotional support, companionship, and social interaction are crucial factors in seniors’ well-being. By offering these services, senior concierge businesses address the isolation and loneliness that many seniors experience. Establishing meaningful connections and fostering relationships is an essential part of senior concierge services .

Senior concierge businesses provide a comprehensive range of services designed to support and enhance the lives of seniors. By understanding their unique needs and preferences, these businesses play a vital role in promoting independence, well-being, and overall quality of life for elderly individuals.

• SeniorAdvisor
• Aging in Place

Starting a senior concierge business offers the opportunity for financial independence, with rates ranging from $18 to $50 per hour, allowing you to earn a solid income of $36,000 to $100,000 per year. This lucrative business does not require expensive training or education – all you need is common sense, organization, honesty, and compassion for seniors.

The demand for senior care concierge services is on the rise, with an increasing number of elderly individuals seeking assistance with daily tasks, errands, and lifestyle management. By offering the services that seniors need and value, you can establish a profitable and fulfilling venture.

“Starting a senior concierge business not only offers the opportunity to earn a solid income but also allows you to make a difference in the lives of seniors. By providing personalized care and support, you can enhance their overall well-being and bring joy to their daily lives.” – Senior Care Concierge

Recession-Proof Business

The senior care industry is recession-proof , meaning that it remains stable even during economic downturns. The need for senior support solutions is constant, as the aging population continues to grow. By offering reliable and compassionate services, you can weather any economic challenges and sustain a successful senior concierge business for years to come.

Starting a senior concierge business can be a rewarding and financially viable endeavor. With the potential to earn a solid income while making a positive impact on the lives of seniors, this industry offers a unique opportunity for entrepreneurship and personal fulfillment. By understanding the financial potential and tapping into the growth of the senior care market, you can establish a thriving senior concierge business that enhances the lives of those you serve.

Why a Senior Concierge Business is Recession-Proof

Unlike many other businesses, a senior concierge business is recession-proof, as the demand for senior support services remains constant regardless of economic conditions. The aging population continues to grow, and seniors require assistance with various tasks and activities to maintain their quality of life. This creates a steady demand for senior concierge services, making it a resilient business opportunity.

According to industry data, the senior care market is projected to reach $512.7 billion by 2026, highlighting the immense growth potential in this sector. As seniors seek personalized care and support, a senior concierge business can cater to their unique needs and offer services that enhance their overall well-being.

One of the key factors contributing to the recession-proof nature of a senior concierge business is the essential nature of the services provided. Seniors often require assistance with daily tasks, such as grocery shopping, meal preparation, transportation, and housekeeping. These services are vital for their safety, comfort, and independence, regardless of economic fluctuations.

Furthermore, the increasing prevalence of dual-income households and the geographical distance between families have led to a rise in demand for senior support solutions . Families are seeking reliable and trustworthy professionals who can provide personalized care and companionship to their aging loved ones. This steady demand ensures a consistent flow of clients and a stable income for a senior concierge business.

Starting a senior concierge business is not only recession-proof but also offers the potential for financial independence and personal fulfillment. By providing valuable services that improve the lives of seniors, you can establish a thriving business that positively impacts the community.

List: Steps for Starting a Senior Concierge Business

• Research and identify your target market and niche within the senior care industry.
• Create a solid business plan outlining your goals, strategies, and financial projections.
• Register your business and ensure compliance with legal requirements.
• Obtain necessary licenses and permits for operating a senior concierge business.
• Set up efficient accounting practices to track finances and maintain accurate records.
• Understand and meet the unique needs of seniors by providing compassionate and personalized care.
• Tap into the growth potential of the senior care industry and establish a thriving business .

“Starting a senior concierge business can provide financial independence and the opportunity to help others. With rates ranging from $18 to $50 per hour, it is possible to earn a solid income of $36,000 to $100,000 per year.” – [Your Name]

Getting Started with Minimal Expenses

Starting a senior concierge business doesn’t require a significant investment, as you can begin with minimal expenses like a reliable car and a cell phone. This makes it an accessible option for individuals who want to enter the senior care industry without breaking the bank. By offering services that seniors need and value, you can establish a profitable and fulfilling venture.

One of the first steps in launching your senior concierge business is ensuring you have a reliable mode of transportation. A car is essential for traveling to and from clients’ homes, running errands, and providing transportation services. Make sure your vehicle is well-maintained and meets the necessary safety standards.

In addition to a car, a cell phone is another essential tool for communication and scheduling. Having a dedicated phone line for your business will make it easier for clients to reach you and for you to manage your appointments. Consider getting a separate business phone or using a virtual phone service.

Once you have these basic necessities, you can start offering your services to seniors in need. Remember to focus on providing exceptional care, developing strong relationships with your clients, and continuously improving your offerings. By starting with minimal expenses and meeting the unique needs of seniors , you can build a successful senior concierge business that enhances the lives of elderly individuals.

Identifying Your Niche in the Senior Care Market

Conducting thorough market research is crucial in identifying gaps and niche areas within the senior care market, allowing you to offer specialized senior support services and personalized senior lifestyle management . By understanding the unique needs of seniors in your target market, you can tailor your services to meet those needs and stand out from the competition.

Start by researching the demographics of your area and the specific challenges faced by seniors in that region. This will help you identify potential gaps in existing senior support services. For example, you may discover that there is a lack of transportation options for seniors who want to remain independent but have difficulty getting around. This could be an opportunity for you to offer personalized transportation services as part of your senior concierge business.

Additionally, consider conducting surveys or interviews with seniors and their families to gather firsthand insights into their needs and preferences. This feedback can be invaluable in refining your services and identifying areas where you can provide significant value.

By investing time and effort into market research, you can position your senior concierge business as a trusted and valued resource within the senior care market. This targeted approach will not only attract more clients but also enable you to provide the highest level of service and support to seniors in need.

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Quote: “Market research is the compass that guides your senior concierge business towards success. By understanding the needs and desires of your target audience, you can tailor your services to provide the most value and establish yourself as a trusted partner in the senior care market.” – Jane Doe, Senior Care Industry Expert

Creating a Solid Business Plan

A well-crafted business plan is essential for the success of your senior concierge business, providing a roadmap to guide your operations and growth. It serves as a comprehensive document that outlines your business goals, strategies, and financial projections. By investing time and effort into developing a strong business plan, you can increase your chances of success and effectively navigate the challenges of the senior concierge industry.

When creating your business plan, start by clearly defining your target market and identifying the specific senior support services you will offer. Conduct thorough market research to understand the needs and preferences of your potential clients, allowing you to tailor your services to their unique requirements.

In addition to market research, your business plan should include a detailed analysis of your competition, showcasing how your senior concierge services will differentiate from existing providers. Highlight your strengths and outline strategies for attracting and retaining clients.

Financial projections are also a crucial component of your business plan. Estimate your startup costs, monthly expenses, and potential revenue streams. Include pricing strategies and outline how you will attract clients and generate a solid income. By demonstrating a clear understanding of your financials, you can instill confidence in potential investors and secure funding if necessary.

“A well-crafted business plan is like a compass that guides your journey towards a successful senior concierge business. It provides a clear roadmap to navigate the challenges and seize the opportunities in this growing industry.” – John Smith, CEO of Senior Support Solutions

Registering your senior concierge business is a crucial step in establishing its legitimacy and ensuring compliance with local laws and regulations. This process involves formalizing your business structure and obtaining the necessary licenses and permits. By taking these steps, you can protect your business, gain credibility with clients, and operate within the legal framework.

When it comes to registering your senior concierge business, you have several options to consider. You can choose to operate as a sole proprietorship, partnership, limited liability company (LLC), or corporation. Each business structure has its own advantages and disadvantages, so it’s important to research and choose the one that aligns with your goals and circumstances. Consulting with a legal professional can provide valuable guidance in this regard.

Additionally, you may need to obtain specific licenses and permits depending on your location and the services you plan to offer. These licenses might include a general business license, professional licenses (if required for certain services), and any necessary permits for operating in specific areas. Conducting thorough research or seeking assistance from your local business development office can help you identify the specific requirements in your jurisdiction.

Registering your senior concierge business is a critical step towards building a strong foundation for success. It ensures that you are operating legally and gives your clients confidence in your professionalism. By following the necessary procedures and obtaining the required licenses, you can establish your senior concierge business as a legitimate and reputable service provider in the industry.

Obtaining Necessary Licenses

Obtaining the necessary licenses and permits is essential to ensure your senior concierge business operates within the legal framework and meets regulatory requirements. Operating without the proper licenses can result in fines, penalties, and even the closure of your business. To avoid any legal complications, it is crucial to research and understand the specific licenses needed for your senior concierge services.

Depending on your location and the services you plan to offer, you may need to obtain licenses such as a business license, professional license, or a health care license. Each state or local jurisdiction might have different requirements, so it’s important to reach out to the appropriate authorities or consult with a legal professional to determine the necessary licenses for your area.

Additionally, you may need to acquire permits, such as a permit to operate a home-based business or permits related to specific services you offer, such as transportation or home healthcare. Ensuring compliance with all permits and licenses demonstrates your commitment to professionalism and instills confidence in potential clients.

Remember, licensing requirements can vary, so it’s essential to check local regulations and consult with legal professionals or licensing agencies to ensure compliance. By obtaining the necessary licenses and permits, you can establish yourself as a reputable senior concierge service provider and operate with confidence.

Implementing efficient accounting practices is vital for the financial success and sustainability of your senior concierge business, allowing you to manage finances, control expenses, and track profitability. By maintaining accurate records and monitoring your income and expenses, you can make informed decisions that will positively impact your business.

One of the first steps in setting up efficient accounting practices is to establish a separate business bank account. This will help you keep personal and business finances separate, making it easier to track and analyze your business’s financial health. It also ensures that you have a clear record of your business transactions.

Moreover, using accounting software can streamline your financial management processes. With programs like QuickBooks or FreshBooks, you can easily record income and expenses, generate invoices, and track your business’s financial performance. These software tools offer user-friendly interfaces and can save you time and effort in managing your finances.

Lastly, consider seeking the expertise of a professional accountant or bookkeeper who specializes in small businesses. They can assist you in setting up your accounting system, provide valuable financial advice, and ensure that you comply with relevant tax requirements. Their knowledge and experience can help you make the most of your financial resources and maximize your profitability.

“Efficient accounting practices are the backbone of a successful senior concierge business. By keeping accurate records and utilizing helpful tools, you can effectively manage your finances and make informed decisions that will drive your business forward.”

To provide exceptional service in your senior concierge business, it is crucial to understand and meet the unique needs of seniors, offering compassionate and personalized care that enhances their quality of life.

As people age, their needs and preferences change. It is essential to recognize and respect these changes, tailoring your services to meet their specific requirements. Whether it’s assisting with daily activities, providing companionship, or coordinating medical appointments, your role as an elder care concierge is to make their lives easier and more enjoyable.

One key aspect of meeting seniors’ unique needs is establishing strong communication and trust. Actively listen to their concerns, preferences, and desires, and involve them in decision-making. By considering their input and involving them in the process, you can ensure that your services align with their expectations.

Another crucial element is empathy. Many seniors face physical limitations, health challenges, and the loss of loved ones. Your role as a caregiver goes beyond physical assistance; it involves emotional support as well. Show genuine empathy and compassion, offering a comforting presence and a listening ear. This can greatly contribute to their well-being and overall satisfaction with your elder care concierge services.

When seniors feel understood, respected, and cared for, they are more likely to trust your services and become loyal clients. By meeting their unique needs with sensitivity and compassion, you can make a positive impact on their lives and establish a thriving elder care concierge business.

Tapping into the Growth Potential of the Senior Care Industry

By tapping into the growth potential of the senior care industry, your senior concierge business can thrive, meeting the increasing demand for senior support services and expanding to serve a larger clientele. With the elderly population steadily growing, there has never been a better time to enter this market and make a difference in the lives of seniors.

According to recent statistics, the number of individuals aged 65 and older is expected to double by 2050, reaching over 83 million people in the United States alone. This demographic shift presents a significant opportunity for entrepreneurs in the senior care industry, particularly in the area of senior concierge services.

Senior concierge services encompass a wide range of support and assistance, including transportation, errand running, meal planning, medication management, and companionship. By offering these valuable services, you can help seniors maintain their independence and enhance their overall well-being.

The table below highlights the projected growth potential of the senior care industry over the next decade, demonstrating the lucrative opportunities available for senior concierge businesses:

As the senior population continues to grow, so does the demand for senior support services. By establishing a reputable senior concierge business that offers high-quality, personalized assistance, you can position yourself as a trusted resource in this thriving industry.

Remember, success in the senior concierge business goes beyond financial gain. It’s about making a positive impact on the lives of seniors, providing them with the support they need to live comfortably and happily. By embracing the growth potential of the senior care industry, you can create a thriving business that not only meets the needs of the aging population but also brings fulfillment and satisfaction to your own life.

Establishing a Thriving Senior Concierge Business

Building a thriving senior concierge business requires a dedication to excellence, a commitment to client satisfaction, and a continuous focus on improving and expanding your senior support services. By understanding and meeting the unique needs of seniors, you can tap into the growth potential of this industry and establish a profitable venture that enhances people’s lives.

One key aspect of establishing a successful senior concierge business is providing superior quality services that seniors need and value. This involves offering a wide range of support services, such as transportation assistance, errand running, medication reminders, and companionship. By tailoring your services to meet the specific needs of each client, you can build strong relationships and ensure client satisfaction.

In order to stand out from the competition and attract a loyal client base, it is essential to go above and beyond in terms of customer service. This includes being reliable, punctual, and attentive to the smallest details. Remember, seniors often rely heavily on their concierge for support and assistance, so building trust and maintaining open lines of communication is crucial.

Furthermore, as your business grows, it is important to continually improve and expand your senior support services. Stay updated with the latest trends and innovations in the industry, and regularly evaluate your services to identify areas for improvement. By adapting to the changing needs of seniors and offering new services or packages, you can keep your business fresh and attract new clients.

In summary, establishing a thriving senior concierge business requires a customer-centric approach, a commitment to ongoing improvement, and a focus on meeting the unique needs of seniors. By providing exceptional support services, building strong client relationships, and continuously expanding your offerings, you can create a successful and fulfilling venture in the senior care industry.

Enhancing Lives Through Senior Concierge Services

Through your senior concierge services, you have the incredible opportunity to make a positive difference in the lives of elderly individuals, providing them with the support and assistance they need to thrive. As seniors age, they often face challenges in completing daily tasks and maintaining their independence. Your role as a senior concierge is to bridge that gap, offering a range of services that enhance their overall well-being.

One of the key benefits of senior concierge services is the personalized care and attention you can provide. Whether it’s helping with housekeeping, running errands, or accompanying them to appointments, your services can greatly improve their quality of life. By taking the time to understand their unique needs, you can tailor your services to ensure they feel valued and supported.

In addition to practical assistance, your presence as a senior concierge can have a significant emotional impact. Many seniors experience feelings of loneliness or isolation, and having someone to talk to and share their experiences with can greatly improve their mental well-being. By building strong relationships with your clients, you can provide not only the services they need but also companionship and a sense of belonging.

“Being a senior concierge is not just about running errands or completing tasks; it’s about being a trusted companion and making a genuine connection with the seniors we serve.” – Sarah Johnson, Senior Concierge

By offering senior concierge services, you are not just providing practical assistance, but also enhancing the lives of elderly individuals. Your dedication to their well-being can help them maintain their independence, improve their overall happiness, and bring peace of mind to their families. With the growing demand for senior support services, this is an industry filled with opportunities to make a meaningful impact while building a successful and fulfilling business.

Starting a Senior Concierge Business presents an exciting opportunity to enter the thriving senior care industry, offering personalized senior lifestyle management and essential senior support solutions that can enhance the lives of elderly individuals. With rates ranging from $18 to $50 per hour, this business has the potential to provide financial independence and a solid income of $36,000 to $100,000 per year. It is a recession-proof industry that does not require expensive training or education, making it accessible to aspiring entrepreneurs.

By starting with minimal expenses, such as a car and a cell phone, and offering services that seniors need and value, a senior concierge business can be a profitable and fulfilling venture. Market research is crucial in identifying gaps and niche areas that can set your business apart, allowing you to offer specialized senior support services and tailored senior lifestyle management .

To ensure the success of your senior concierge business, it is important to create a solid business plan, register your business, obtain necessary licenses, and set up efficient accounting practices. By understanding and meeting the unique needs of seniors with compassion, empathy, and personalized care, you can tap into the growth potential of this industry and establish a thriving business that enhances the lives of elderly individuals.

Starting a Senior Concierge Business is not just a means to financial success, but also an opportunity to make a positive impact on the lives of seniors. Through your senior concierge services, you can provide the support and assistance that elderly individuals need to lead fulfilling and independent lives. So, take the leap, nurture your entrepreneurial spirit, and embark on this rewarding journey of establishing a successful senior concierge business.

What is a senior concierge business?

A senior concierge business offers services that cater to the unique needs of elderly individuals, providing support, assistance, and companionship to enhance their overall well-being.

How much can I expect to earn from a senior concierge business?

Rates for senior concierge services typically range from $18 to $50 per hour. With a solid client base, it is possible to earn an annual income of $36,000 to $100,000 or even more.

Do I need expensive training or education to start a senior concierge business?

No, starting a senior concierge business does not require expensive training or education. However, common sense, organization, honesty, and compassion for seniors are essential qualities for success in this industry.

Is the senior concierge business recession-proof?

Yes, the senior concierge business is considered recession-proof due to the constant demand for senior support solutions. Even during economic downturns, the need for senior care services remains stable.

What are the minimal expenses to start a senior concierge business?

The basic necessities to start a senior concierge business include a reliable car and a cell phone. These are the main expenses, making it a low-cost business to set up.

How can I identify a niche in the senior care market?

Market research is crucial in identifying a niche within the senior care market. By understanding the specific needs and preferences of seniors in your area, you can offer specialized senior support services that set your business apart.

What steps do I need to take to register my senior concierge business?

To register your senior concierge business, you will need to follow the necessary legal requirements for forming a legitimate business entity. This may include obtaining a business license and registering your business name.

What licenses do I need to operate a senior concierge business?

The licenses and permits required to operate a senior concierge business may vary depending on your location. It is important to research and obtain any necessary licenses or permits required by your local or state regulations.

How can I set up efficient accounting practices for my senior concierge business?

Setting up efficient accounting practices involves managing finances, tracking expenses, and maintaining accurate records. Utilizing accounting software or hiring an accountant can help ensure that your financial transactions are properly recorded and organized.

What are the unique needs of seniors in a senior concierge business?

Seniors have unique needs that require understanding, compassion, and personalized care. This may include assistance with daily tasks, transportation, medication management, and social interaction.

How can I tap into the growth potential of the senior care industry?

Tapping into the growth potential of the senior care industry involves staying updated on industry trends, offering innovative services, and continuously improving your business to meet the evolving needs of seniors.

What can I do to establish a thriving senior concierge business?

To establish a thriving senior concierge business, it is important to build a strong reputation, foster client relationships, and consistently deliver high-quality services. Continual improvement and staying dedicated to enhancing the lives of seniors will contribute to your success.

How do senior concierge services enhance the lives of elderly individuals?

Senior concierge services provide crucial support, assistance, and companionship to elderly individuals, enhancing their overall well-being and quality of life. These services enable seniors to maintain independence, improve social interaction, and enjoy a comfortable and fulfilling lifestyle.

Source Links

• https://seniorservicebusiness.com/discover-how-to-start-your-own-senior-concierge-service/
• https://c3savings.com/concierge-business/starting-concierge-business/
• https://stepbystepbusiness.com/business-ideas/start-a-personal-concierge-business/

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Senior Concierge Services: Full List & How to Get Started

By: Amber Dixon

Last Updated: May 11, 2023

Senior concierge services benefit others more than you. Building this type of business isn’t as intimidating as it sounds, as long as you follow this list!

There’s no place like home . Many of the elderly population prefer spending their senior years within the home they love that’s filled with precious memories.

Older adults deserve to thrive and enjoy life independently!

Starting a senior concierge business benefits not only you but also many seniors who don’t want to live in senior care homes. We’re here to help you set up your business!

Concierge Services for Seniors: An Overview

A senior concierge is an assistance support service for senior citizens who may find it challenging to complete certain errands because of their old age.

Frail health, physical limitations, or lack of social connections limit many seniors from doing even the simplest everyday tasks such as cooking , going to the bank , and shopping .

What Are the Services Provided by a Senior Concierge Business?

Many errand services will ease the daily chores of seniors living alone. Here is a sample list of senior concierge businesses and services that you can offer:

• Transportation services
• Household chores

Companionship

• Personal care
• Grocery shopping
• Specialized care

Transportation Services for Seniors

Mobility is one of the most common struggles for many seniors.

It’s hard to attend special events or visit family members and friends if commuting and driving are challenging. Most importantly, going to medical appointments is extra tricky.

A senior service wherein transportation is covered from departure to arrival makes it convenient for them to move around without asking a busy family member for help.

They no longer have to worry about going to the market or pharmacy to buy their needs and wants .

Household Chores

Some of our senior loved ones find it difficult to perform household chores like meal preparation , cleaning , and maintenance.

The thing is, chores like these are crucial for your daily life. Your loved one can develop many illnesses in an untidy home or if they forget to eat.

Having someone to manage and maintain the home will drastically improve our elders’ quality of life.

Social interaction and community are always needed for the youth and seniors. Having a companion can improve one’s health and way of life.

The perfect example is a personal caregiver . While some focus on personalized care for health, some are equipped to provide seniors with the companionship needed.

This is particularly vital for seniors who no longer have a family that’s present.

Personal Care

Some senior clients still practice personalized care such as salon appointments , shopping , etc. They want to maintain themselves, but it’ll be easier with the assistance of a caring senior service.

Grocery Shopping

Younger people won’t understand, but going to the grocery market can be tough with old age.

Imagine going up and down the aisles, queueing with crowds, and carrying the load back home – then having to do that every week!

Concierge services that can do the job for seniors while they wait in the comfort of their homes make their lives 10x easier .

Specialized Care

You can also provide concierge services that entail specific assistance . It’s specialized for their age, capability, and tasks to make the aid more effective and efficient.

What Do Concierge Services Charge?

Most companies charge clients by the hour . Depending on the errands and tasks, the rates range from $25 to $125 .

Some provide discounts if you’re a repeat client or if you avail a long-term plan such as a year-long contract.

The Benefits of a Personal Concierge Service for Senior Citizens

A senior concierge service has many advantages. Here’s why many clients avail of such services:

1. Convenience

Seniors don’t have the luxury of fixating on simple tasks, especially with the physical conditions and limitations of old age.

A service that relieves them of these menial and mundane problems improves convenience so they can spend time on more important things.

2. Allows Independence

The sad reality is that your senior client probably doesn’t have someone nearby to care for them. They neither want to be bothersome to their busy family members nor stay in a home.

These helpful services give the client more sense of freedom . They can live without relying too much on loved ones.

3. Prevents Depression

It can be painful for a senior to notice a decline in his performance.

Many crises and internal struggles will come out, and having nobody to assist them can lead them downward. Mental struggles also affect their physiological state .

Having a team to assist them will lift their spirits, and it’s also additional social interaction and personal connection.

4. Ensures Safety

Seniors are prone to accidents because of their limitations. The lack of assistance can be dangerous, and they won’t have anyone to ask for help from.

The extra supervision goes a long way . It can prevent further injuries and ensure the client is safe and protected.

The Limitations of a Senior Concierge Service

As with everything, it also has drawbacks. But to be honest, we believe the pros outweigh the cons :

1. Expensive

The topmost concern is that it will cost a lot of money . Since you’re availing intensive time and labor of a human worker, they’ll indeed charge more.

The tasks are also tricky, so specialized skills are needed. Caregivers with these credentials have been trained, increasing their credibility and expertise.

But if you’re family, it’s a worthy price to pay in exchange for the safety and wellness of your elders.

2. May Not Be Sustainable

For someone with average financial status, the cost of these services will certainly pile up in the long run.

It may be hard to stay consistent in availing these services, and constant adjustment can be confusing and difficult for the senior client.

3. Entails Risks

Caring for seniors has high risks. Their conditions are more sensitive and require extra caution. Poorly trained caregivers might cause more harm than good.

You also need to be extra wary of more personal matters , such as legal documents and financial arrangements. Go for trusted companies to avoid people taking advantage of elders.

How Do I Set Up a Concierge Service for Senior Clients?

Setting up your service business is easy but also challenging. Here are four general steps to get you started.

Step 1: Get Insights

It’s always crucial to research first. Ask about the area’s conditions and base your decisions on the facts around you.

For instance, if you live on a steep hill, it makes more sense to provide transportation services for seniors than a hygiene-related service.

Step 2: Focus on One Service First

Pick one service first, then specialize . Don’t offer too many things at once, as you certainly won’t have the ability to provide high-quality service for everything.

Step 3: Build a Team

It takes a village to build a successful business. Gather competent people that you trust to run the company with you.

Step 4: Refine Processes and Policies

Ensure that your internal system and processes are transparent , aligned , and well-refined before officially accepting clients. Little mess-ups will affect the integrity of your business.

Tips to Remember When Starting Elder Concierge Services

Remember the acronym S.E.N.I.O.R.

• S afety is your priority
• E veryone’s situation is different — be flexible
• N ever short-change your client
• I ntend to help genuinely, not just for the money
• O rganized systems are essential to successful operations
• R egulate your team and keep everyone aligned

Frequently Asked Questions [FAQs]

Let’s answer some of the FAQs:

Are Concierge Services Worth It?

Yes. Concierge services may be expensive, but it’s a worthy investment for the safety, protection, and overall wellness of your senior loved ones.

What Can’t a Concierge Service Do?

Concierge services have limitations. They’re bound by what’s legal and within the boundaries of the offered assistance. Avoid abusing the services.

Final Thoughts

Consider starting a senior concierge service to help our elders live a good life in the comfort of their homes.

We hope this article helps you in setting up your business!

Copyright © 2024 Elderly Guides

20 N Michigan Ave #220, Chicago, IL 60602, United-States

Concierge Services Business Plan Template

Written by Dave Lavinsky

Concierge Services Business Plan

Over the past 20+ years, we have helped over 1,000 entrepreneurs and business owners create business plans to start and grow their concierge services businesses. On this page, we will first give you some background information with regards to the importance of business planning. We will then go through a concierge services business plan template step-by-step so you can create your plan today.

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What is a Concierge Services Business Plan?

A business plan provides a snapshot of your concierge services business as it stands today, and lays out your growth plan for the next five years. It explains your business goals and your strategy for reaching them. It also includes market research to support your plans.

Why You Need a Business Plan for Concierge Services

If you’re looking to start a concierge services business, or grow your existing concierge services business, you need a business plan. A business plan will help you raise funding, if needed, and plan out the growth of your concierge services business in order to improve your chances of success. Your concierge services business plan is a living document that should be updated annually as your company grows and changes.

Sources of Funding for Concierge Services Businesses

With regards to funding, the main sources of funding for a concierge services business are personal savings, credit cards, bank loans and angel investors. With regards to bank loans, banks will want to review your business plan (hand it to them in person or email to them as a PDF file) and gain confidence that you will be able to repay your loan and interest. To acquire this confidence, the lender will not only want to confirm that your financials are reasonable, but they will also want to see a professional plan. Such a plan will give them the confidence that you can successfully and professionally operate a business. Personal savings and bank loans are the most common funding paths for concierge services businesses.

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How to write a business plan for concierge services.

If you want to start a concierge services business or expand your current one, you need a business plan. The guide and sample below details the necessary information for how to write each essential component of your Concierge Services business plan.

Executive Summary

Your executive summary provides an introduction to your business plan, but it is normally the last section you write because it provides a summary of each key section of your plan.

The goal of your Executive Summary is to quickly engage the reader. Explain to them the type of concierge services business you are operating and its status. For example, are you a startup, do you have a concierge services business that you would like to grow, or are you operating concierge services businesses in multiple markets?

Next, provide an overview of each of the subsequent sections of your plan. For example, give a brief overview of the concierge services industry. Discuss the type of concierge services business you are operating. Detail your direct competitors. Give an overview of your target customers. Provide a snapshot of your marketing plan. Identify the key members of your team. And offer an overview of your financial plan.  

Company Analysis

In your company analysis, you will detail the type of concierge services business you are operating.

For example, you might operate one of the following types of concierge services businesses:

• Shopping : this type of business performs a variety of shopping tasks, from grocery shopping to sourcing a specific big-ticket item.
• Entertainment, dining, and travel arrangements: this type of business makes reservations and procures tickets for a variety of events, or to meet clients’ travel needs.
• Courier: this type of business delivers mail, makes bank deposits, delivers laundry / dry cleaning, or performs general errands.
• Personal assistant: this type of business assists with whatever the client requests, including the tasks listed above, as well as tasks such as electronic organization, social media management, research, etc.

In addition to explaining the type of concierge services business you will operate, the Company Analysis section of your business plan needs to provide background on the business.

Include answers to questions such as:

• When and why did you start the business?
• What milestones have you achieved to date? Milestones could include the number of persons assisted, the prestige of clientele served, etc.
• Your legal structure. Are you incorporated as an S-Corp? An LLC? A sole proprietorship? Explain your legal structure here.

Industry Analysis

In your industry analysis, you need to provide an overview of the concierge services industry.

While this may seem unnecessary, it serves multiple purposes.

First, researching the concierge services industry educates you. It helps you understand the market in which you are operating.

Secondly, market research can improve your strategy, particularly if your research identifies market trends.

The third reason for market research is to prove to readers that you are an expert in your industry. By conducting the research and presenting it in your plan, you achieve just that.

The following questions should be answered in the industry analysis section of your concierge services business plan:

• How big is the concierge services industry (in dollars)?
• Is the market declining or increasing?
• Who are the key competitors in the market?
• Who are the key suppliers in the market?
• What trends are affecting the industry?
• What is the industry’s growth forecast over the next 5 – 10 years?
• What is the relevant market size? That is, how big is the potential market for your concierge services business? You can extrapolate such a figure by assessing the size of the market in the entire country and then applying that figure to your local population.

Customer Analysis

The customer analysis section of your concierge services business plan must detail the customers you serve and/or expect to serve.

The following are examples of customer segments: large corporations, political organizations, busy individuals.

As you can imagine, the customer segment(s) you choose will have a great impact on the type of concierge services business you operate. Clearly, political organizations would respond to different marketing promotions than socialites, for example.

Try to break out your target customers in terms of their demographic and psychographic profiles. With regards to demographics, include a discussion of the ages, genders, locations and income levels of the customers you seek to serve. Because most concierge services businesses primarily serve customers living in their same city or town, such demographic information is easy to find on government websites.

Psychographic profiles explain the wants and needs of your target customers. The more you can understand and define these needs, the better you will do in attracting and retaining your customers.  

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Competitive Analysis

Your competitive analysis should identify the indirect and direct competitors your business faces and then focus on the latter.

Direct competitors are other concierge services businesses.

Indirect competitors are other options that customers have to purchase from that aren’t direct competitors. This includes individuals who prefer to complete tasks on their own, or from dedicated personal assistants.

With regards to direct competition, you want to describe the other concierge services businesses with which you compete. Most likely, your direct competitors will be concierge services businesses located very close to your location.

For each such competitor, provide an overview of their businesses and document their strengths and weaknesses. Unless you once worked at your competitors’ businesses, it will be impossible to know everything about them. But you should be able to find out key things about them such as:

• What types of customers do they serve?
• Do they specialize in specific services (i.e. travel arrangements or finding specific artwork, etc.)?
• What is their pricing (premium, low, etc.)?
• What are they good at?
• What are their weaknesses?

With regards to the last two questions, think about your answers from the customers’ perspective. And don’t be afraid to ask your competitors’ customers what they like most and least about them.

The final part of your competitive analysis section is to document your areas of competitive advantage. For example:

• Will you provide a wider range of services?
• Will you offer greater convenience, such as online requests?
• Will you provide personalized customer service?
• Will you offer better pricing?

Think about ways you will outperform your competition and document them in this section of your plan.  

Marketing Plan

Traditionally, a marketing plan includes the four P’s: Product, Price, Place, and Promotion. For a concierge services business plan, your marketing plan should include the following:

Product : In the product section, you should reiterate the type of concierge services company that you documented in your Company Analysis. Then, detail the specific products you will be offering. For example, in addition to arranging dinner reservations, will your concierge services business provide dining recommendations and reminders of upcoming anniversaries or other important dates that typically include dining out?

Price : Document the prices you will offer and how they compare to your competitors. Essentially in the product and price sub-sections of your marketing plan, you are presenting the services you offer and their prices.

Place : Place refers to the location of your concierge services company. Document your location and mention how the location will impact your success. For example, will you operate from a physical office, or will you interact with clients online and/or at their home or place of business? In this section, discuss how your location will affect demand for your services.

Promotions : The final part of your concierge services marketing plan is the promotions section. Here you will document how you will drive customers to your location(s). The following are some promotional methods you might consider:

• Advertising in local papers and magazines
• Reaching out to local websites
• Signs and billboards
• Social media marketing
• Local radio advertising

Operations Plan

While the earlier sections of your business plan explained your goals, your operations plan describes how you will meet them. Your operations plan should have two distinct sections as follows.

Everyday short-term processes include all of the tasks involved in running your concierge services business, including marketing, providing consultations, completing tasks, maintaining company vehicles, keeping up to date on restaurants and events, etc.

Long-term goals are the milestones you hope to achieve. These could include the dates when you expect to assist your 100th person, or when you hope to reach $X in revenue. It could also be when you expect to open a concierge services business in a new location.  

Management Team

To demonstrate your concierge services business’ ability to succeed, a strong management team is essential. Highlight your key players’ backgrounds, emphasizing those skills and experiences that prove their ability to grow a company.

Ideally you and/or your team members have direct experience in managing concierge services businesses. If so, highlight this experience and expertise. But also highlight any experience that you think will help your business succeed.

If your team is lacking, consider assembling an advisory board. An advisory board would include 2 to 8 individuals who would act like mentors to your business. They would help answer questions and provide strategic guidance. If needed, look for advisory board members with experience in customer service, or successfully running small businesses.  

Financial Plan

Your financial plan should include your 5-year financial statement broken out both monthly or quarterly for the first year and then annually. Your financial statements include your income statement, balance sheet and cash flow statements.

Income Statement : an income statement is more commonly called a Profit and Loss statement or P&L. It shows your revenues and then subtracts your costs to show whether you turned a profit or not.

In developing your income statement, you need to devise assumptions. For example, will you serve clients on a contract basis, or on an as-needed basis? And will sales grow by 2% or 10% per year? As you can imagine, your choice of assumptions will greatly impact the financial forecasts for your business. As much as possible, conduct research to try to root your assumptions in reality.

Balance Sheets : Balance sheets show your assets and liabilities. While balance sheets can include much information, try to simplify them to the key items you need to know about. For instance, if you spend $50,000 on building out your concierge services business, this will not give you immediate profits. Rather it is an asset that will hopefully help you generate profits for years to come. Likewise, if a bank writes you a check for $50,000, you don’t need to pay it back immediately. Rather, that is a liability you will pay back over time.

Cash Flow Statement : Your cash flow statement will help determine how much money you need to start or grow your business, and make sure you never run out of money. What most entrepreneurs and business owners don’t realize is that you can turn a profit but run out of money and go bankrupt.

In developing your Income Statement and Balance Sheets be sure to include several of the key costs needed in starting or growing a concierge services business:

• Office build-out including fixtures, construction, etc.
• Cost of buying or leasing a company vehicle
• Cost of office supplies such as software
• Payroll or salaries paid to staff
• Business insurance
• Taxes and permits
• Legal expenses

Attach your full financial projections in the appendix of your plan along with any supporting documents that make your plan more compelling. For example, you might include your office lease, or an overview of all the services you provide.  

Putting together a business plan for your concierge services business is a worthwhile endeavor. If you follow the template above, by the time you are done, you will truly be an expert. You will really understand the concierge services industry, your competition, and your customers. You will have developed a marketing plan and will really understand what it takes to launch and grow a successful concierge services business.  

Concierge Services Business Plan FAQs

What is the easiest way to complete my concierge service business plan.

Growthink's Ultimate Business Plan Template allows you to quickly and easily write your concierge service business plan.

How Do You Start a Concierge Service Business?

Starting a concierge service business is easy with these 14 steps:

• Choose the Name for Your Concierge Service Business
• Create Your Concierge Service Business Plan
• Choose the Legal Structure for Your Concierge Service Business
• Secure Startup Funding for Your Concierge Service Business (If Needed)
• Secure a Location for Your Business
• Register Your Concierge Service Business with the IRS
• Open a Business Bank Account
• Get a Business Credit Card
• Get the Required Business Licenses and Permits
• Get Business Insurance for Your Concierge Service Business
• Buy or Lease the Right Concierge Service Business Equipment
• Develop Your Concierge Service Business Marketing Materials
• Purchase and Setup the Software Needed to Run Your Concierge Service Business
• Open for Business

Where Can I Download a Free Business Plan Template PDF?

Click here to download the pdf version of our basic business plan template.

Our free business plan template pdf allows you to see the key sections to complete in your plan and the key questions that each must answer. The business plan pdf will definitely get you started in the right direction.

We do offer a premium version of our business plan template. Click here to learn more about it. The premium version includes numerous features allowing you to quickly and easily create a professional business plan. Its most touted feature is its financial projections template which allows you to simply enter your estimated sales and growth rates, and it automatically calculates your complete five-year financial projections including income statements, balance sheets, and cash flow statements. Here’s the link to our Ultimate Business Plan Template.

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Concierge Service Business Plan

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Godsend Concierge Service

Executive summary executive summary is a brief introduction to your business plan. it describes your business, the problem that it solves, your target market, and financial highlights.">.

Introduction Godsend Concierge Service (GCS) is a full-service concierge primarily serving the untapped corporate market in Eugene, Oregon. The company is able to do almost any errand the clients need, freeing up their time to develop value for their employer. Employers will welcome our service as it provides another form of compensation used to attract qualified workers.

The most important objectives for the first three years include: the utilization of GCS in at least four of the top 10 local companies, and to increase our number of clients served by 20% per year through superior performance and word-of-mouth referrals.

The Company This will be a home-based business with Taylor Gogetter as the sole proprietor. The staff will consist of Mr. Gogetter working full-time for GCS. The company intends to hire 3 full time employees by the end of year 1. As this is an industry that demands high quality individuals, GCS intends to offer higher wages to insure quality performance. GCS will provide an extensive employee training program on an ongoing basis.

Services Godsend Concierge Service will provide a wide range of services for our customers. The tasks for the employees will range considerably; however, the underlying need will be for services/errands made during normal business hours, hours the employees are at work and the company would rather have the employee at work being productive instead of running an errand.

The Market Corporations recognize that their employees have less free time than they used to, so they have begun to contract with concierge companies to provide their employees with a wide range of services as an additional form of compensation. Some of the large corporations that we will target in Eugene are Hyundai, Sony Disc Manufacturing, Levi Strauss, etc. Medium-size companies include Burley Design Cooperative, Palo Alto Software, Bike Friday, larger law firms and medical offices, etc.

While some of corporations already offer a concierge service for their employees, they typically do this through an in-house employee who does the errands. In the eyes of the employee, having the concierge in house is as much of a perk, but it is less efficient for the company. GCS can provide concierge services to companies at a lower rate.

We will also service individuals who recognize the value in having someone else do tasks that they do not have the time for or, after cost/benefit analysis, decide it is not worth their time to complete the task. We will attract this segment of the market through word-of-mouth marketing.

Currently in Eugene there are two concierge style companies, both primarily servicing individuals. GCS will be targeting companies because the market has been overlooked, and it provides larger volume, and more consistent work.

Financial Considerations Godsend Concierge Service’s start-up costs will include all the equipment needed for the home-based office, legal fees, website creation, and start-up advertising. The projected growth rate for GCS is over 100% per year, with strong operating margins. GCS expects to have sales of $156,000 by year 3. The company plans to bill its clients on an hourly rate.

The objectives for the first three years of operation include:

• To create a service-based company whose primary goal is to exceed customers’ expectations.
• The utilization of GCS in at least four of the top 10 local companies as listed in the local newspaper in its annual local business listing.
• To increase our number of clients served by 20% per year through superior performance and word-of-mouth referrals.
• To develop a sustainable home business, surviving off of its own cash flow.

The mission of the company is to provide the customer with whatever type of legitimate service he/she desires. We exist to attract and maintain customers. When we adhere to this maxim, everything else will fall into place. Our services will exceed the expectations of our customers. We will foster a workplace where employees take pride and ownership in their contributions, which empowers them to do their best.

Company Summary company overview ) is an overview of the most important points about your company—your history, management team, location, mission statement and legal structure.">

Godsend Concierge Service, soon to be located in Eugene, OR, will offer an unlimited concierge service for companies and individuals. GCS will provide a wide range of services for clients, from purchasing theatre tickets, picking up dry cleaning, pet care, and car repairs, to event planning and grocery shopping. The only limit to what we will do is the customer’s imagination and the legality of the task.

The business will be based out of the owner’s home and within 12 months will employ three additional people.

If the business goes per the forecasted plans, after month one it will be making a profit, and will grow steadily each consecutive month.

Start-up Summary

Godsend Concierge Service’s start-up costs will include all the equipment needed for the home-based office, legal fees, website creation, and start-up advertising.

The home office equipment will be the largest chunk of the start-up expenses. This equipment includes a computer system, fax machine, office supplies, cellular phone, and pager. The computer should have at least a 500 megahertz Celeron/Pentium processor, 64 megabytes of RAM (preferably 128), 6 gigabyte hard drive, and a rewritable CD-ROM for backing up the system. Additionally, there will be the installation of a broadband connection. While a broadband connection is not totally necessary, it only costs $40-50 per month for service and will make working on the Internet significantly faster and easier. The home office will also require furniture to transform a standard room into an office. Lastly, an additional (land) phone line will be required.

The legal fees are used for the formation of the business as well as for reviewing/generating standard client contracts.

The Web creation fees at start-up are for design and creation of the website.

The advertising costs are based on the need to communicate our service to perspective customers. The bulk of the “advertising” will be communications with corporations and setting up full-service contracts.

Lastly, as we achieve an increase in clients and need to bring on more people, there will be training costs for each employee. We will not bring on new employees initially, and therefore the start-up costs will not reflect this expense.

Company Ownership

Godsend Concierge Service will be a sole proprietorship, owned by Taylor Gogetter.

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Corporations recognize that their employees have less free time than they used to, so they have begun to contract with concierge companies to provide their employees with a wide range of concierge services as an additional form of compensation.

We will also service individuals who recognize the value in having someone else do tasks that they do not have the time for or, after cost/benefit analysis, decide it is not worth their time to complete the task.

Market Analysis Summary how to do a market analysis for your business plan.">

GCS will be focusing on two distinct groups that utilize the concierge market: companies or corporations, and individuals.  Both groups, for different reasons, use concierge services. A company will hire concierges and offer them as a perk for its employees. It is attractive to employees because it allows them to have some personal maintenance taken care of during normal business hours. The company also benefits by keeping the employee happy, and by having the employee at work during the day, which develops value for the company.

Currently in Eugene there are two concierge style companies, both primarily servicing individuals. GCS will be targeting companies because the market has been overlooked, and it provides larger volume, and more consistent work.

Market Segmentation

Our customers can be divided into two general groups, corporate/company customers, and individuals.

The corporate customer is a company that contracts with GCS to perform services for it’s employees. Presumably the corporation has a policy with its organizational members that provides guidelines for usage. When employees are in need of GCS, they contact us directly and we bill the company.

We will be soliciting contracts from large corporations as well as medium-size businesses. Some of the large corporations that we will target in Eugene are Hyundai, Sony Disc Manufacturing, Levi Strauss, etc. Medium-size companies will be from 15-40 employees. Examples of these are Burley, Palo Alto Software, Bike Friday, larger law firms and medical offices, etc. Dividing the companies into smaller subgroups is not required, as the needs of the employees are fairly similar between dissimilar companies.

The tasks for the employees will range considerably; however, the underlying need will be for services/errands made during normal business hours, hours the employees are at work and the company would rather have the employee at work being productive instead of running an errand.

The second group of customers are individuals. This group has similar needs to the employees of companies, however, we will be contracting with them directly. This group can be further broken down into three subgroups: those who are at work and do not have the ability to accomplish the needed tasks, those that have done a cost benefit analysis and decided it is a worthy, timesaving service, choose not to for a multitude of reasons, and people who are not from Eugene but need something done in Eugene.

Target Market Segment Strategy

GCS intends to target people who need service during the day but do not have the time to perform necessary tasks. We are focusing on corporations/companies because they have a large number of employees who would find a concierge service attractive as a part of their compensation package, and the employer would prefer to pay our service to perform the employee’s task, allowing the employee to stay at work and remain productive. Even though we will offer the companies a discount over our standard hourly rate, our revenue will continue to increase because we will see an increase in usage without the normal costs of attracting the individual customers. We would bill the corporation monthly, decreasing the labor costs for processing the invoices.

We will also be targeting individual clients. This targeted group will be a much smaller percentage of our business but will be charged a higher hourly rate. This group will be targeted to provide us with work when we have vacancies in our schedule from the corporations.

Service Business Analysis

The concierge industry in Eugene is relatively small. It is currently serviced by two different companies that cater primarily to individual clients. Medium to large-size companies that offer a concierge service to their employees typically create an in-house solution. Companies are struggling with ways in which they can they can offer perks to employees at reasonable costs. Additionally, there is the ever-present pressure from stakeholders to become more efficient. This pressure will fuel company’s use of concierges as efficiencies can be accomplished by having the employees present at work, developing value instead of out of the office pursuing personal maintenance.

Competition and Buying Patterns

Currently, there are two competitors in the concierge service space. These services are listed under “errands & miscellaneous service” headings of the yellow pages and they target individuals as opposed to corporations.

While some of corporations already offer a concierge service for their employees, they typically do this through an in-house employee who does the errands. In the eyes of the employee, having the concierge in house is as much of a perk, but it is less efficient for the company. GCS can provide concierge services to companies at a lower rate because this is our core competency and we have worked hard to become as efficient as possible.

Strategy and Implementation Summary

GCS will be aggressively courting corporate contracts. Administrative details, such as billing, are streamlined when we are performing on contracts with an entire company. With this in mind, we will structure our service for the corporate customer. This will be done through our investment of human capital. We will win contracts from corporations through our compelling quantitative analysis that will prove increased efficiencies through the use of a concierge service.

We will be attracting individual clients through our website.

Competitive Edge

Our competitive advantage will be based on two factors: our concentration on corporate/company clients, and our investment in human capital.  Since we are concentrating on the corporate market, we will be able to best meet the needs of this market. We will become aware of what these special needs are and offer them. These special needs are flexibility, monthly billing, and the ability to handle a decent number of transactions.

Sales Strategy

Our sales strategy will be targeted at obtaining the corporate/company clients. It is our belief that the individual customers will be obtained through word of mouth. It is likely that they will have spoken to a previous client about GCS and the referral of our services will speak for itself.

Our sales strategy will be to use a cost benefit analysis when trying to close the sale of a prospect. We will use quantitative information to illustrate the value the company will receive by offering a concierge service to employees. The value is recognized in different forms:

• The attraction and retention of employees who are offered this service.
• The value in keeping the employee productive at work instead of taking care of personal maintenance outside of work during normal business hours.

Additionally, we will provide the company with several different options in which they could offer this service to employees ranging as a no-cost-to-the-employee perk to a partially-subsidized service. The different options will be attractive to the company based on a number of different variables, from the cost they are willing to invest into the program to the amount they are willing to spend on the different employees within the company.

Our sales strategy for individuals will be based on our Web presence. Through our marketing efforts we will be driving people to our website. Once on our website, people will see the wide range of services that we offer and can then contact us for a service request. The website will be especially useful for out-of-town clients who are in need of a Eugene-based concierge service.

Please note that GCS will be accepting credit from the corporations. This is based on the assumption that the corporations would find this option a major benefit so that they only had to reconcile their account once a month, as opposed to every time a transaction occurs.

Sales Forecast

The first month will be spent setting up the business. It is unlikely that there will be much sales activity. In addition to dealing with legal and accounting issues for the business, equipment will need to be purchased and set up. Once the physical office is set up, we will then develop a manual for future employees. The manual will cover topics such as company policies and procedures, the training program (which covers ways to handle clients, tips on efficiencies, principles of empowerment, etc.), and other necessary kernels of information. This will take time so it is important to take care of this initially before the real business gets underway, otherwise the document would be likely produced under time constraints affecting the quality of the document.

The second month will begin to see some activity. The clients will be served by the founder, as there will not yet be a need to bring on new employees. During these few months, at least half of the administrative details (scheduling, answering phones, etc.) will be done from remote locations while serving clients. The remainder of the administrative details will be completed at the office. After month five, GCS will bring on another employee to serve the clients, and the founder will then be able to perform the bulk of the administrative details from the office. Month seven will see the addition of a second employee, and by month 12 we will plateau at three employees, allowing Taylor to remain in the office 95% of the time (of course there will be exigent circumstances requiring Taylor’s services in the field). Having the ability to operate the office remotely (with a pager and cellular phone) will provide the necessary flexibility to accommodate a wide range of needs.

The first employee will be needed by the fifth month, as GCS will be receiving at least six hours of jobs a day. This, coupled with required administrative time, will necessitate an employee. By month seven we will see an increase in our corporate program and will utilize a second employee. By month 12 we will likely be at a level that will plateau for the foreseeable future. Years two and three will be similar to the activity in month 12.

GCS will have several milestones early on:

• Business plan completion. This will be done as a road map for the organization. While we do not need a business plan to raise capital, it will be an indispensable tool for the ongoing performance and improvement of the company.
• Office set up.  This will done within the first month.
• Training program.  This will be the development of a training program for the employees. The employees will receive initial sessions of training all at once, and then training will become an ongoing process. Continual learning is key.
• Quarterly training.  This is basically a check up to make sure that the employees are still learning skills and developing.

Management Summary management summary will include information about who's on your team and why they're the right people for the job, as well as your future hiring plans.">

Godsend Concierge Services is owned and operated by Taylor Gogetter. It will be formed as a sole proprietorship. There is no a compelling need to incorporate. The advantage of incorporation would be limited liability, the disadvantage would be the set costs and maintenance (double taxation). An extensive insurance policy should cover any liability GCS is exposed to.

Taylor Gogetter, founder and owner, has a degree in philosophy from Washington and Jefferson College. Taylor spent four years after college managing a retail bicycle shop. As manager, one of Taylor’s principle responsibilities was attending to customer needs. While 40% of his time was devoted to the administrative details to running the company, 60% of the time was dealing with customers, assessing their needs and delivering a service that exceeded their expectations.

Taylor also spent two years guiding hiking trips of 12-18 people through the Alps on two-week trips. In this experience, Taylor spent 30% of his time accomplishing administrative tasks with the remainder 70% spent addressing the needs of the customers.

Prior to these experiences, Taylor opened and operated his own Sealcoating business. Taylor was able to develop close relationships with customers and was awarded jobs based on his superior services.

These experiences, taken as a whole, provide Taylor with a wealth of practical knowledge to develop a high quality service organization. Taylor’s recognition that it requires time and money to properly train employees is essential to the prosperity of GCS, as the employee will be the interface that the client deals with.

Personnel Plan

Financial plan investor-ready personnel plan .">.

The following sections will outline the important financial assumptions, key financial indictors, break-even analysis, profit and loss, cash flow, and balance sheet.

Important Assumptions

The following table highlights some of the important financial assumptions for GCS.

Break-even Analysis

The break-even analysis is based on the hourly rate charged to corporations, as they derive 90% of our business. The charge for individuals is slightly higher, but accounts for less than 10% of our projected revenue. This is in keeping with our conservative estimate philosophy.

Projected Profit and Loss

The following table will indicate projected profit and loss.

Projected Cash Flow

The following chart and table will indicate projected cash flow.

Projected Balance Sheet

The following table will indicate the projected balance sheet.

Business Ratios

The following table contains important business ratios for the personal services industry, as determined by the Standard Industry Classification (SIC) Index code 7299.

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Personal Concierge Business

Back to All Business Ideas

How to Start a Personal Concierge Business

Written by: Carolyn Young

Carolyn Young is a business writer who focuses on entrepreneurial concepts and the business formation. She has over 25 years of experience in business roles, and has authored several entrepreneurship textbooks.

Edited by: David Lepeska

David has been writing and learning about business, finance and globalization for a quarter-century, starting with a small New York consulting firm in the 1990s.

Published on April 21, 2022 Updated on May 14, 2024

Investment range

$2,550 - $6,100

Revenue potential

$78,000 - $292,000 p.a.

Time to build

0 – 3 months

Profit potential

$70,000 - $117,000 p.a.

Industry trend

Personal concierge services are similar to a hotel concierge’s services but go beyond that, adding elements of personal assistance work. Used by more and more professionals, as well as busy moms, a personal concierge might do your grocery shopping, pick up your dry cleaning, and make restaurant and travel bookings. The concierge services market is forecast for strong growth in the coming years, so you could start your own personal concierge service, get in on that market, and make a good living. 

But first, you need to understand what’s involved in launching a business. Fortunately, the entire entrepreneurial process is detailed in this step-by-step guide, which will prepare you to start your successful personal concierge service.

Looking to register your business? A limited liability company (LLC) is the best legal structure for new businesses because it is fast and simple.

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Step 1: Decide if the Business Is Right for You

Pros and cons.

Starting a personal concierge business had pros and cons to consider before deciding if it’s right for you.

• Good Money – Make about $75 per hour
• Low Expenses – No rent or overhead; run the business from home
• Engaging Work – Work for interesting people; no day will be the same
• Odd Hours – May have to work some evenings and weekends
• Demanding Clients – Clients may have high expectations

Concierge industry trends

Industry size and growth.

• Industry size and past growth – The global concierge service industry was worth $537.6 million in 2028.(( https://www.grandviewresearch.com/industry-analysis/concierge-services-market ))
• Growth forecast – The global concierge service industry is projected to expand by nearly 44% by 2025 to reach $773 million. 

Trends and challenges

Trends in the personal concierge industry include:

• More and more companies are contracting with external personal concierge services to their upper-level managers as a benefit. This broadens the opportunity for personal concierge businesses to target a whole new market. 
• While concierge services used to be for the wealthy, they are increasingly being used by busy families and seniors. Many concierge businesses offer specific packages of services for those groups for one monthly charge.

Challenges in the personal concierge industry include:

• When the economy faces challenges such as the current inflation situation, personal concierge services are often among the first expenses to be cut. 
• Personal concierge services may involve a lot of driving, so rising fuel costs can cut into profit margins.

Demand hotspots

• Most popular states – The most popular states for concierges are California, Maine, and Wisconsin.(( https://www.zippia.com/concierge-jobs/best-states/ ))
• Least popular states – The least popular states for concierges are Alabama, New Hampshire, and Louisiana.

What kind of people work in personal concierge?

• Gender –   58.9% of concierges are female, while 36.8% are male . (( https://www.zippia.com/concierge-jobs/demographics/ ))
• Average level of education – The average concierge has a bachelor’s degree.
• Average age – The average concierge in the US is 45.2 years old.

How much does it cost to start a personal concierge business?

Startup costs for a personal concierge business range from $2,500 to $6,000 assuming you already have a car. Costs include a computer and a website.

You could also get a membership in the National Concierge Association (NCA) for about $300 annually. After you have some experience and meet a few other qualifications you can become an NCA accredited associate and later a certified concierge, giving you added credibility. 

How much can you earn from a personal concierge business?

You can earn about $75 per hour for personal concierge services. Luxury concierge services, meaning more extensive services like event planning, can cost between $90 and $125 per hour. Your profit margin should be about 90%.

In your first year or two, you could have two clients for whom you work 10 hours a week, bringing in $78,000 in annual revenue. This would mean more than $70,000 in profit, assuming that 90% margin. As your business gains traction, you could have five clients at 15 hours a week. At this stage, you’d hire employees, reducing your profit margin to 40%. With annual revenue of $292,000, you’d still make an impressive profit of $117,000.

What barriers to entry are there?

The only barrier to entry for a personal concierge business is breaking into the market and finding your first clients.

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Step 2: hone your idea.

Now that you know what’s involved in starting a personal concierge business, it’s a good idea to hone your concept in preparation to enter a competitive market. 

Market research will give you the upper hand, even if you’re already positive that you have a perfect product or service. Conducting market research is important, because it can help you understand your customers better, who your competitors are, and your business landscape.

Why? Identify an opportunity

Research personal concierge businesses in your area to examine their services, price points, and customer reviews. You’re looking for a market gap to fill. For instance, maybe the local market is missing a luxury concierge service or a corporate concierge service. 

You might consider targeting a niche market by specializing in a certain aspect of your industry, such as event planning concierge services or an errand service for busy people.

This could jumpstart your word-of-mouth marketing and attract clients right away. 

What? Determine your services

You can offer any number of services as a personal concierge such as:

• Restaurant reservations or travel arrangements
• Errands like grocery shopping, putting gas in cars, picking up from the pharmacy
• Dog walking and pet sitting
• Bill sorting
• Appointment making and scheduling 

How much should you charge for personal concierge services?

Prices for personal concierge services are $65 to $75 per hour. Luxury concierge services rates can go up to $125 an hour. Your costs will be limited to fuel, insurance, and marketing, so you should aim for a profit margin of about 90%.

Once you know your costs, you can use this Step By Step profit margin calculator to determine your mark-up and final price points. Remember, the prices you use at launch should be subject to change if warranted by the market.

Who? Identify your target market

Your target market is likely to be more established people and professionals, whom you can find on Facebook or LinkedIn.

Where? Choose your business premises

In the early stages, you may want to run your business from home to keep costs low. But as your business grows, you’ll likely need to hire workers for various roles and may need to rent out an office. You can find commercial space to rent in your area on sites such as Craigslist , Crexi , and Instant Offices .

When choosing a commercial space, you may want to follow these rules of thumb:

• Central location accessible via public transport
• Ventilated and spacious, with good natural light
• Flexible lease that can be extended as your business grows
• Ready-to-use space with no major renovations or repairs needed

Step 3: Brainstorm a Business Name

Here are some ideas for brainstorming your business name:

• Short, unique, and catchy names tend to stand out
• Names that are easy to say and spell tend to do better 
• Name should be relevant to your product or service offerings
• Ask around — family, friends, colleagues, social media — for suggestions
• Including keywords, such as “concierge” or “personal concierge”, boosts SEO
• Name should allow for expansion, for ex: “Personalized Concierge Services” over “Travel Concierge Services”
• A location-based name can help establish a strong connection with your local community and help with the SEO but might hinder future expansion

Once you’ve got a list of potential names, visit the website of the US Patent and Trademark Office to make sure they are available for registration and check the availability of related domain names using our Domain Name Search tool. Using “.com” or “.org” sharply increases credibility, so it’s best to focus on these. 

Find a Domain

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Finally, make your choice among the names that pass this screening and go ahead with domain registration and social media account creation. Your business name is one of the key differentiators that sets your business apart. Once you pick your company name, and start with the branding, it is hard to change the business name. Therefore, it’s important to carefully consider your choice before you start a business entity.

Step 4: Create a Business Plan

Here are the key components of a business plan:

• Executive Summary: A brief summary outlining the personal concierge business, including its mission, key objectives, and potential for success.
• Business Overview: An overview of the personal concierge business, detailing its mission, vision, values, and the problem it aims to solve for clients.
• Product and Services: A concise description of the specific services offered by the personal concierge business, such as errand running, event planning, and lifestyle management.
• Market Analysis: An analysis of the target market for the personal concierge services, including demographics, needs, and trends that present opportunities for the business.
• Competitive Analysis: An examination of competitors in the personal concierge industry, highlighting strengths, weaknesses, and unique selling points to position the business effectively.
• Sales and Marketing: A plan outlining how the personal concierge business will promote its services, attract clients, and generate revenue.
• Management Team: A brief introduction to the key members of the personal concierge business team, highlighting their skills and expertise.
• Operations Plan: Details on the day-to-day operations of the personal concierge business, covering tasks, schedules, and client interactions.
• Financial Plan: A comprehensive overview of the personal concierge business’s financial projections, including revenue forecasts, expenses, and profit margins.
• Appendix: Additional supporting documents or information, such as resumes of key team members, market research data, or legal documents, to provide a more in-depth understanding of the business.

If you’ve never created a business plan, it can be an intimidating task. You might consider hiring a business plan specialist to create a top-notch business plan for you.

Step 5: Register Your Business

Registering your business is an absolutely crucial step — it’s the prerequisite to paying taxes, raising capital, opening a bank account, and other guideposts on the road to getting a business up and running.

Plus, registration is exciting because it makes the entire process official. Once it’s complete, you’ll have your own business! 

Choose where to register your company

Your business location is important because it can affect taxes, legal requirements, and revenue. Most people will register their business in the state where they live, but if you’re planning to expand, you might consider looking elsewhere, as some states could offer real advantages when it comes to personal concierge businesses. 

If you’re willing to move, you could really maximize your business! Keep in mind, it’s relatively easy to transfer your business to another state. 

Choose your business structure

Business entities come in several varieties, each with its pros and cons. The legal structure you choose for your personal concierge business will shape your taxes, personal liability, and business registration requirements, so choose wisely. 

Here are the main options:

• Sole Proprietorship – The most common structure for small businesses makes no legal distinction between company and owner. All income goes to the owner, who’s also liable for any debts, losses, or liabilities incurred by the business. The owner pays taxes on business income on his or her personal tax return.
• General Partnership – Similar to a sole proprietorship, but for two or more people. Again, owners keep the profits and are liable for losses. The partners pay taxes on their share of business income on their personal tax returns.
• Limited Liability Company (LLC) – Combines the characteristics of corporations with those of sole proprietorships or partnerships. Again, the owners are not personally liable for debts.
• C Corp – Under this structure, the business is a distinct legal entity and the owner or owners are not personally liable for its debts. Owners take profits through shareholder dividends, rather than directly. The corporation pays taxes, and owners pay taxes on their dividends, which is sometimes referred to as double taxation.
• S Corp – An S-Corporation refers to the tax classification of the business but is not a business entity. An S-Corp can be either a corporation or an LLC , which just need to elect to be an S-Corp for tax status. In an S-Corp, income is passed through directly to shareholders, who pay taxes on their share of business income on their personal tax returns.

We recommend that new business owners choose LLC as it offers liability protection and pass-through taxation while being simpler to form than a corporation. You can form an LLC in as little as five minutes using an online LLC formation service. They will check that your business name is available before filing, submit your articles of organization , and answer any questions you might have. 

Form Your LLC

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Step 6: Register for Taxes

The final step before you’re able to pay taxes is getting an Employer Identification Number , or EIN. You can file for your EIN online or by mail or fax: visit the IRS website to learn more. Keep in mind, if you’ve chosen to be a sole proprietorship you can simply use your social security number as your EIN. 

Once you have your EIN, you’ll need to choose your tax year. Financially speaking, your business will operate in a calendar year (January–December) or a fiscal year, a 12-month period that can start in any month. This will determine your tax cycle, while your business structure will determine which taxes you’ll pay.

The IRS website also offers a tax-payers checklist , and taxes can be filed online.

It is important to consult an accountant or other professional to help you with your taxes to ensure you’re completing them correctly.

Step 7: Fund your Business 

Securing financing is your next step and there are plenty of ways to raise capital:

• Bank loans: This is the most common method but getting approved requires a rock-solid business plan and strong credit history.
• SBA-guaranteed loans: The Small Business Administration can act as guarantor, helping gain that elusive bank approval via an SBA-guaranteed loan .
• Government grants: A handful of financial assistance programs help fund entrepreneurs. Visit Grants.gov to learn which might work for you.
• Friends and Family: Reach out to friends and family to provide a business loan or investment in your concept. It’s a good idea to have legal advice when doing so because SEC regulations apply.
• Crowdfunding: Websites like Kickstarter and Indiegogo offer an increasingly popular low-risk option, in which donors fund your vision. Entrepreneurial crowdfunding sites like Fundable and WeFunder enable multiple investors to fund your business.
• Personal: Self-fund your business via your savings or the sale of property or other assets.

Bank and SBA loans are probably the best option, other than friends and family, for funding a personal concierge business. You might also try crowdfunding if you have an innovative concept. 

Step 8: Apply for Licenses/Permits

Starting a personal concierge business requires obtaining a number of licenses and permits from local, state, and federal governments.

Federal regulations, licenses, and permits associated with starting your business include doing business as (DBA), health licenses and permits from the Occupational Safety and Health Administration ( OSHA ), trademarks, copyrights, patents, and other intellectual properties, as well as industry-specific licenses and permits. 

You may also need state-level and local county or city-based licenses and permits. The license requirements and how to obtain them vary, so check the websites of your state, city, and county governments or contact the appropriate person to learn more. 

You could also check this SBA guide for your state’s requirements, but we recommend using MyCorporation’s Business License Compliance Package . They will research the exact forms you need for your business and state and provide them to ensure you’re fully compliant.

This is not a step to be taken lightly, as failing to comply with legal requirements can result in hefty penalties.

If you feel overwhelmed by this step or don’t know how to begin, it might be a good idea to hire a professional to help you check all the legal boxes.

Step 9: Open a Business Bank Account

Before you start making money, you’ll need a place to keep it, and that requires opening a bank account .

Keeping your business finances separate from your personal account makes it easy to file taxes and track your company’s income, so it’s worth doing even if you’re running your personal concierge business as a sole proprietorship. Opening a business bank account is quite simple, and similar to opening a personal one. Most major banks offer accounts tailored for businesses — just inquire at your preferred bank to learn about their rates and features.

Banks vary in terms of offerings, so it’s a good idea to examine your options and select the best plan for you. Once you choose your bank, bring in your EIN (or Social Security Number if you decide on a sole proprietorship), articles of incorporation, and other legal documents and open your new account.

Step 10: Get Business Insurance

Business insurance is an area that often gets overlooked yet it can be vital to your success as an entrepreneur. Insurance protects you from unexpected events that can have a devastating impact on your business.

Here are some types of insurance to consider:

• General liability: The most comprehensive type of insurance, acting as a catch-all for many business elements that require coverage. If you get just one kind of insurance, this is it. It even protects against bodily injury and property damage.
• Business Property: Provides coverage for your equipment and supplies.
• Equipment Breakdown Insurance: Covers the cost of replacing or repairing equipment that has broken due to mechanical issues.
• Worker’s compensation: Provides compensation to employees injured on the job.
• Property: Covers your physical space, whether it is a cart, storefront, or office.
• Commercial auto: Protection for your company-owned vehicle.
• Professional liability: Protects against claims from a client who says they suffered a loss due to an error or omission in your work.
• Business owner’s policy (BOP): This is an insurance plan that acts as an all-in-one insurance policy, a combination of the above insurance types.

Step 11: Prepare to Launch

As opening day nears, prepare for launch by reviewing and improving some key elements of your business. 

Essential software and tools

Being an entrepreneur often means wearing many hats, from marketing to sales to accounting, which can be overwhelming. Fortunately, many websites and digital tools are available to help simplify many business tasks. 

You may want to use industry-specific software, such as Blackbell or FCS , to manage your tasks, orders, payments, personal calendar, and customer support.

• Popular web-based accounting programs for smaller businesses include Quickbooks , Freshbooks , and Xero . 
• If you’re unfamiliar with basic accounting, you may want to hire a professional, especially as you begin. The consequences for filing incorrect tax documents can be harsh, so accuracy is crucial. 

Develop your website

Website development is crucial because your site is your online presence and needs to convince prospective clients of your expertise and professionalism.

You can create your own website using services like WordPress, Wix, or Squarespace . This route is very affordable, but figuring out how to build a website can be time-consuming. If you lack tech-savvy, you can hire a web designer or developer to create a custom website for your business.

They are unlikely to find your website, however, unless you follow Search Engine Optimization ( SEO ) practices. These are steps that help pages rank higher in the results of top search engines like Google. 

Here are some powerful marketing strategies for your future business:

• Targeted Partnerships: Collaborate with local businesses, such as high-end restaurants, hotels, or event venues, to establish mutually beneficial partnerships, expanding your reach and credibility.
• Referral Programs: Encourage satisfied clients to refer your services by implementing a referral program, offering incentives like discounts or complimentary upgrades for each successful referral.
• Community Events Participation: Attend local events, trade shows, or community gatherings to showcase your services and engage with potential clients face-to-face, building trust and a personal connection.
• Social Media Engagement: Leverage social media platforms strategically by sharing valuable content, client testimonials, and behind-the-scenes glimpses to build an online presence and connect with a wider audience.
• Loyalty Programs: Implement loyalty programs to reward repeat clients, fostering long-term relationships and encouraging them to consistently choose your services over competitors.
• Content Marketing: Create informative blog posts, videos, or podcasts that highlight the benefits of personal concierge services, addressing common challenges faced by busy individuals and showcasing your expertise.
• Local SEO Optimization: Optimize your online presence for local search by ensuring accurate business information, obtaining positive reviews, and utilizing location-specific keywords to enhance your visibility on search engines. Regularly update your Google My Business and Yelp profiles to strengthen your local search presence.
• Specialized Packages: Develop specialized service packages tailored to specific needs, such as corporate concierge services, vacation planning, or event coordination, to attract diverse clientele with unique requirements.
• Testimonials and Case Studies: Showcase success stories through client testimonials and case studies on your marketing materials, highlighting the tangible benefits and positive outcomes of your personalized services.
• Promotional Events and Workshops: Organize promotional events or workshops to demonstrate your skills and services firsthand, allowing potential clients to experience the value you bring to their lives.

Focus on USPs

Unique selling propositions, or USPs, are the characteristics of a product or service that set it apart from the competition. Customers today are inundated with buying options, so you’ll have a real advantage if they are able to quickly grasp how your personal concierge business meets their needs or wishes. It’s wise to do all you can to ensure your USPs stand out on your website and in your marketing and promotional materials, stimulating buyer desire. 

Global pizza chain Domino’s is renowned for its USP: “Hot pizza in 30 minutes or less, guaranteed.” Signature USPs for your personal concierge business could be:

• Luxury concierge services to meet your every need
• Need a helping hand? Let our attentive concierges carry the load 
• Corporate concierge services to take the pressure off your team

You may not like to network or use personal connections for business gain. But your personal and professional networks likely offer considerable untapped business potential. Maybe that Facebook friend you met in college is now running a personal concierge business, or a LinkedIn contact of yours is connected to dozens of potential clients. Maybe your cousin or neighbor has been working in personal concierge services for years and can offer invaluable insight and industry connections. 

The possibilities are endless, so it’s a good idea to review your personal and professional networks and reach out to those with possible links to or interest in concierge services. You’ll probably generate new customers or find companies with which you could establish a partnership. 

Step 12: Build Your Team

If you’re starting out small from a home office, you may not need any employees. But as your business grows, you will likely need workers to fill various roles. Potential positions for a personal concierge business include:

• Concierges – perform concierge services
• General Manager – staff management, accounting
• Marketing Lead – SEO strategies, social media

At some point, you may need to hire all of these positions or simply a few, depending on the size and needs of your business. You might also hire multiple workers for a single role or a single worker for multiple roles, again depending on need. 

Free-of-charge methods to recruit employees include posting ads on popular platforms such as LinkedIn, Facebook, or Jobs.com. You might also consider a premium recruitment option, such as advertising on Indeed , Glassdoor , or ZipRecruiter . Further, if you have the resources, you could consider hiring a recruitment agency to help you find talent. 

Step 13: Start Making Money!

If you want an inexpensive business that you can start from home, look no further! Starting a personal concierge business is a great way to break into a market that’s set to expand by more than 40%. And at $75 an hour, you can make quite a nice living while helping people in your community. It’s a simple business to start and can be quite gratifying. 

You’re off to a great start having learned about the entrepreneurial process, so now you’re ready to get your personal concierge business up and running!

• Personal Concierge Business FAQs

A personal concierge business can be very profitable, bringing in up to $125 an hour. The key is to offer outstanding services to clients, who may then give you referrals.

A luxury concierge provides personalized and high-end services to affluent clients. They assist with various tasks, such as making travel arrangements, securing reservations at exclusive restaurants, organizing special events, procuring luxury goods, and providing general lifestyle management.

A private concierge offers personalized assistance and support to individual clients. They cater to their specific needs and preferences, managing tasks like running errands, booking appointments, arranging transportation, handling household management, and providing personal assistance.

To become a concierge, essential skills include excellent communication and interpersonal abilities to interact with clients effectively. Strong organizational and time management skills are crucial for multitasking and handling various requests efficiently.

To differentiate your personal concierge business from competitors, focus on providing exceptional customer service and building strong relationships with clients. Tailor your services to specific niche markets or specialized needs, such as corporate concierge services or luxury travel planning. 

A personal concierge business can provide a wide range of services based on client preferences. This can include travel planning, hotel and restaurant reservations, event and party coordination, personal shopping, home organization, appointment scheduling, transportation arrangements, pet care, and household management. 

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• Decide if the Business Is Right for You
• Hone Your Idea
• Brainstorm a Business Name
• Create a Business Plan
• Register Your Business
• Register for Taxes
• Fund your Business 
• Apply for Licenses/Permits
• Open a Business Bank Account
• Get Business Insurance
• Prepare to Launch
• Build Your Team
• Start Making Money!

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Concierge Service Business Plan Template

Written by Dave Lavinsky

Concierge Service Business Plan

You’ve come to the right place to create your Concierge Service business plan.

We have helped over 1,000 entrepreneurs and business owners create business plans and many have used them to start or grow their Concierge Service businesses.

Below is a template to help you create each section of your Concierge Service business plan.

Executive Summary

Business overview.

Quality Concierge Services is a startup concierge service company located in San Francisco, California. The company is founded by Max Trenton, a former concierge with a large, established concierge service company. Max has worked within the concierge industry for over 15 years and has a wide range of skills and depth of knowledge within this industry. He has acted as a concierge for over 300 clients, with a 99% rating from clients overall. Quality Concierge Services will provide concierge services for any busy professional, affluent individual or time-constrained customer. We provide personalized, reliable and exceptional concierge services that cater to the unique needs and preferences of each of our clients. Our mission is to ensure the utmost satisfaction and convenience on behalf of our clients. Needs and preferences may include travel arrangements, reservations to events or theaters, tailor-made personal solutions to organizational tasks, arrangements for care for children or animals within a household, and numerous other detail-oriented tasks that many busy clients do not have time to arrange.

Quality Concierge Services will also provide event planning and execution, from casual pool gatherings to cocktail parties in corporate settings. The concierge service will be one that is on-call 24/7, providing full coverage of any event, including unforeseen circumstances during travel, that other concierge services do not supply. Quality Concierge Services goes the “extra mile” when arranging travel, even providing chauffeurs for driving when needed.

Product Offering

The following are the services that Quality Concierge Services will provide:

• Personalized services to meet the preferences of each client
• Travel arrangements and changes with 24/7 on-call service
• Reservations service, including theater and hard-to-acquire ticketed events
• Personally-tailored solutions for organizational tasks, such as office re-arrangements, wardrobe extensions, and property assessments
• Chauffeur and childcare provisions when circumstances warrant

Customer Focus

Quality Concierge Services will target high net-worth individuals, busy professional executives, and those individuals who need specialized care and detailing found within concierge services. Quality Concierge Services will also target high-level executives and their support staff, as well as travel agents who can offer referrals to Quality Concierge Services.

Management Team

Quality Concierge Services will be owned and operated by Max Trenton. He has recruited others from his former place of employment to assist in his startup company. These individuals include Troy Statton, who was the Senior Concierge as the former employer and Kerry Lombaugh, a former associate who will become the Administrative Manager.

Max Trenton holds a Master of Arts degree in Organizational Leadership and has been employed both as a concierge and a Business Development Director in a concierge service firm. He has been employed for over 15 years within the concierge industry. Many of his former clients have indicated they would like to follow him to Quality Concierge Services when it opens for business.

Troy Statton will be the Concierge Director in Quality Concierge Services, overseeing all aspects of the services that concierge personnel provide. He will also manage the Human Resources responsibilities. Troy holds a Bachelor of Arts degree in Hospitality from the University of Wisconsin and is held in high regard by his former clients. Many of his clients have already promised to follow him wherever he is employed.

Kerry Lombaugh holds an Associates of Arts degree in Administration and has 15 years of experience in the management of mid-sized offices. She will be the Office Manager and is familiar with all customer service procedures, bookkeeping, and is known for her personable demeanor and the ability to negotiate with clients to find a positive result for all.

Success Factors

Quality Concierge Services will be able to achieve success by offering the following competitive advantages:

• Friendly, knowledgeable, and highly-qualified team of Quality Concierge Services
• Unique offerings, such as on-call 24/7 itinerary service for travel arrangements and unexpected or last-minute changes, personally-tailored solutions for organizational tasks, such as office re-arrangements, wardrobe extensions, and property assessments
• Quality Concierge Services offers the best pricing in town. Their pricing structure is the most cost effective compared to the competition.

Financial Highlights

Quality Concierge Services is seeking $200,000 in debt financing to launch Quality Concierge Services. The funding will be dedicated toward securing the office space and purchasing office equipment and supplies. Funding will also be dedicated toward three months of overhead costs to include payroll of the staff, rent, and marketing costs for the print ads and marketing costs. The breakout of the funding is below:

• Office space build-out: $20,000
• Office equipment, supplies, and materials: $10,000
• Three months of overhead expenses (payroll, rent, utilities): $150,000
• Marketing costs: $10,000
• Working capital: $10,000

The following graph outlines the financial projections for Quality Concierge Services.

Company Overview

Who is quality concierge services.

Quality Concierge Services is a newly established, full-service concierge service company in San Francisco, California. Quality Concierge Services will be the most reliable, personalized and convenient choice for high net-worth individuals, busy professionals or those who need specialized services in daily life. Quality Concierge Services will concentrate on the personal preferences of each client and strive to always meet those needs. Quality Concierge Services will provide a guarantee of 100% satisfaction to meet the standards of our clientele each and every time we serve.

  Quality Concierge Services will be able to offer several unique services that go above and beyond those of other services found in San Francisco. The team of professionals will assist with travel itineraries in unforeseen circumstances (including 24/7 phone calls). They will also provide chauffeur services and childcare services when unforeseen circumstances require “all hands on deck”. Concierge Services removes all headaches and issues for our clients of the Quality Concierge Services and ensures every issue is taken care of expeditiously while delivering the best customer service.

Quality Concierge Services History

Since incorporation, Quality Concierge Services has achieved the following milestones:

• Registered Quality Concierge Services, LLC to transact business in the state of California
• Has a contract in place for a 10,000 square foot office at one of the midtown buildings
• Reached out to former clients of the management staff at Quality Concierge Services
• Began recruiting a staff of six and office personnel to work at Quality Concierge Services

Quality Concierge Services

The following will be provided by Quality Concierge Services:

• Day to day management of digital calendars for each client

Industry Analysis

The concierge services industry is expected to grow over the next five years to over $496 million. The growth will be driven by the rising affluence and disposable income of top performers within industry and commerce. The growth will also be driven by the income that allows high-net worth individuals and others capture their own visions and preferences for goods and services. The increasing time constraints placed on busy professionals will also drive growth in the concierge services sector, as will the increase in global travels and tourism. Costs within the concierge services industry will likely be reduced as the digital world creates greater efficiencies of time through the use of digital tools to schedule, plan, and maintain event calendars. The costs will also be reduced as more concierge duties are absorbed by AI attendants and personal robotic tools.

Customer Analysis

Demographic profile of target market, customer segmentation.

Quality Concierge Services will primarily target the following customer profiles:

• High net-worth individuals
• Busy professionals
• Those who seek personalized care
• Travel agents who can refer potential clients
• Professional association memberships
• San Francisco-based private clubs

Competitive Analysis

Direct and indirect competitors.

Quality Concierge Services will face competition from other companies with similar business profiles. A description of each competitor company follows.

Platinum Concierge Company

The Platinum Concierge Company is a San Francisco-based company that specializes in serving celebrities, entertainment artists and social media influencers. The concierge services company is on-call 24 hours per day and offers personalized assistance and support to clients, ranging from making reservations, booking travel arrangements, event planning, obtaining tickets for shows or concerts, arranging transportation, and more.

The Platinum Concierge Services company holds a very high level of exclusivity and the focus is on only those clients who can afford to pay the highest rates for concierge service. Premium, luxury and over-the-top concierge services are the mainstay of this company. The owners, Randall and Candace Myerson, have been in the concierge business for over thirty years and hold many clients in exclusive relationships. While the services include typical personalized activities, the concierge services do not include coverage for mitigating issues, such as childcare or urgent needs to change travel plans.

eX Concierge Group

eX Concierge Group is a premium concierge service tailored specifically for busy C-suite executives. Their mission is to alleviate the burdens of clients’ hectic schedules, enhance productivity, and enrich their personal and professional lives. The target audience is executives at the highest level who face unique challenges and time constraints. The service is designed to cater to their specific needs, preferences, and confidentiality requirements.

The services at eX Concierge Group include those that take the strain away from executives: travel management, personal assistance, event planning, tickets with exclusive access, VIP experiences, and day-to-day operations. Gift-sourcing and deliveries are sometimes included. The personal qualities of the eX Concierge Group are those that fully support high-level executives. They focus on discretion, efficiency, and the ability to anticipate their clients’ needs before they arise.

Black Rifle Personal Concierge Company

The Black Rifle Personal Concierge Company is a security-focused concierge service for those individuals who require such care. The owner of the company is Taylor Lawrence, a former US Navy Seal Commander, who employs former special forces concierge personnel to assist in the aspects of personal security and safety required by certain individuals. The safety of clients is the first priority; however, concierge services also include chauffeur services, planning and executing meetings and events, travel arrangements and security oversight while traveling and other facets of the concierge services.

While the Black Rifle Personal Concierge Company holds personal security as the highest priority, other aspects of concierge services are also offered: discrete and private investigations of potential business partners or high-level employees may be completed, home management and security conditions may be overseen and the security and safety of all company personnel may also be included in concierge services. Black Rifle Personal Concierge Company also builds personal digital toolkits that enable executives to access services, add requests for service, define any concerns and communicate with absolute privacy. Such services are not typically found within a concierge service; however, they are entirely germane for those who require a high degree of security and caution.

Competitive Advantage

Quality Concierge Services will be able to offer the following advantages over their competition:

Marketing Plan

Brand & value proposition.

Quality Concierge Services will offer the unique value proposition to its clientele:

• Highly-qualified team of skilled employees who are able to provide a comprehensive set of services that enable clients to concentrate on their business and personal lives rather than planning and scheduling activities and events.
• Chauffeur and childcare services are offered in the event of schedule conflicts or delays
• 24/7 on-call service available for transportation changes, itinerary cancellations and other unexpected circumstances
• Unbeatable pricing to its clients; they will offer the lowest pricing in the city.

Promotions Strategy

The promotions strategy for Quality Concierge Services is as follows:

Word of Mouth/Referrals

Quality Concierge Services has built up an extensive list of contacts over the years by providing exceptional service and expertise to their combined client base. The contacts and clients will follow the managers to their new company and contract with Quality Concierge Services.

Professional Associations and Networking

Max Lawrence will affiliate his company with several associations and industry networking groups to bring Quality Concierge Services to the forefront of potential clients.

Launch Events

Two weeks prior to the opening of the company, Quality Concierge Services will send personal invitations to all former clients, inviting them to a champagne brunch for the launch.

Website/SEO Marketing

Quality Concierge Services will fully utilize their website. The website will be well organized, informative, and list all the services that Quality Concierge Services provides. The website will also list their contact information and list their various services. The website will engage in SEO marketing tactics so that anytime someone types in the Google or Bing search engine “concierge company” or “concierge near me,” Quality Concierge Services will be listed at the top of the search results.

The pricing of Quality Concierge Services will be higher than some competitors; however, it will meet the expectations of their clients. Clients will feel they receive excellent value when purchasing their services.

Operations Plan

The following will be the operations plan for Quality Concierge Services. Operation Functions:

• Max Townsend will be the owner and President of the company. He will oversee all staff and manage client relations. Max has spent the past year recruiting the following staff:
• Troy Statton will be the Concierge Director, overseeing all aspects of the services that concierge personnel provide.
• Kerry Lombaugh will be the Office Manager and oversee all customer service procedures, while providing administrative tasks and bookkeeping.

Milestones:

Quality Concierge Services will have the following milestones completed in the next six months.

• 5/1/202X – Finalize contract to lease office space
• 5/15/202X – Finalize personnel and staff employment contracts for the Quality Concierge Services
• 6/1/202X – Finalize contracts for Quality Concierge Services clients
• 6/15/202X – Begin networking at industry events
• 6/22/202X – Begin moving into Quality Concierge Services office
• 7/1/202X – Quality Concierge Services opens its doors for business

Financial Plan

Key revenue & costs.

The revenue drivers for Quality Concierge Services are the fees they will charge to clients for their personal services.

The cost drivers will be the overhead costs required in order to staff Quality Concierge Services. The expenses will be the payroll cost, rent, utilities, office supplies, and marketing materials.

Funding Requirements and Use of Funds

Quality Concierge Services is seeking $200,000 in debt financing to launch its concierge services company. The funding will be dedicated toward securing the office space and purchasing office equipment and supplies. Funding will also be dedicated toward three months of overhead costs to include payroll of the staff, rent, and marketing costs for the launch brunch and association memberships. The breakout of the funding is below:

Key Assumptions

The following outlines the key assumptions required in order to achieve the revenue and cost numbers in the financials and in order to pay off the startup business loan.

• Number of Clients Per Month: 255
• Average Revenue per Month: $765,000
• Office Lease per Year: $100,000

Financial Projections

Income statement, balance sheet, cash flow statement, concierge service business plan faqs, what is a concierge service business plan.

A concierge service business plan is a plan to start and/or grow your concierge service business. Among other things, it outlines your business concept, identifies your target customers, presents your marketing plan and details your financial projections.

You can easily complete your Concierge Service business plan using our Concierge Service Business Plan Template here .

What are the Main Types of Concierge Service Businesses? 

There are a number of different kinds of concierge service businesses , some examples include: Shopping, Entertainment, dining, and travel arrangements, Courier, and Personal assistant.

How Do You Get Funding for Your Concierge Service Business Plan?

Concierge Service businesses are often funded through small business loans. Personal savings, credit card financing and angel investors are also popular forms of funding.

What are the Steps To Start a Concierge Service Business?

Starting a concierge service business can be an exciting endeavor. Having a clear roadmap of the steps to start a business will help you stay focused on your goals and get started faster.

1. Develop A Concierge Service Business Plan - The first step in starting a business is to create a detailed concierge service business plan that outlines all aspects of the venture. This should include potential market size and target customers, the services or products you will offer, pricing strategies and a detailed financial forecast. 

2. Choose Your Legal Structure - It's important to select an appropriate legal entity for your concierge service business. This could be a limited liability company (LLC), corporation, partnership, or sole proprietorship. Each type has its own benefits and drawbacks so it’s important to do research and choose wisely so that your concierge service business is in compliance with local laws.

3. Register Your Concierge Service Business - Once you have chosen a legal structure, the next step is to register your concierge service business with the government or state where you’re operating from. This includes obtaining licenses and permits as required by federal, state, and local laws.

4. Identify Financing Options - It’s likely that you’ll need some capital to start your concierge service business, so take some time to identify what financing options are available such as bank loans, investor funding, grants, or crowdfunding platforms.

5. Choose a Location - Whether you plan on operating out of a physical location or not, you should always have an idea of where you’ll be based should it become necessary in the future as well as what kind of space would be suitable for your operations.

6. Hire Employees - There are several ways to find qualified employees including job boards like LinkedIn or Indeed as well as hiring agencies if needed – depending on what type of employees you need it might also be more effective to reach out directly through networking events.

7. Acquire Necessary Concierge Service Equipment & Supplies - In order to start your concierge service business, you'll need to purchase all of the necessary equipment and supplies to run a successful operation. 

8. Market & Promote Your Business - Once you have all the necessary pieces in place, it’s time to start promoting and marketing your concierge service business. This includes creating a website, utilizing social media platforms like Facebook or Twitter, and having an effective Search Engine Optimization (SEO) strategy. You should also consider traditional marketing techniques such as radio or print advertising.

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Concierge Services Business Plan

Scalability, strategic partnerships, and a recurring revenue model make starting a concierge business a lucrative and rewarding profession.

Anyone can start a new business, but you need a detailed business plan when it comes to raising funding, applying for loans, and scaling it like a pro!

Need help writing a business plan for your concierge services business? You’re at the right place. Our concierge services business plan template will help you get started.

Free Business Plan Template

Download our free business plan template now and pave the way to success. Let’s turn your vision into an actionable strategy!

• Fill in the blanks – Outline
• Financial Tables

How to Write A Concierge Services Business Plan?

Writing a concierge services business plan is a crucial step toward the success of your business. Here are the key steps to consider when writing a business plan:

1. Executive Summary

An executive summary is the first section planned to offer an overview of the entire business plan. However, it is written after the entire business plan is ready and summarizes each section of your plan.

Here are a few key components to include in your executive summary:

Introduce your Business:

Start your executive summary by briefly introducing your business to your readers.

Market Opportunity:

Concierge services:.

Highlight the concierge services you offer your clients. The USPs and differentiators you offer are always a plus.

Marketing & Sales Strategies:

Financial highlights:, call to action:.

Ensure your executive summary is clear, concise, easy to understand, and jargon-free.

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2. Business Overview

The business overview section of your business plan offers detailed information about your company. The details you add will depend on how important they are to your business. Yet, business name, location, business history, and future goals are some of the foundational elements you must consider adding to this section:

Business Description:

Describe your business in this section by providing all the basic information:

Describe what kind of concierge services company you run and the name of it. You may specialize in one of the following concierge services businesses:

• Residential concierge services
• Corporate concierge services
• Hotel concierge services
• Personal concierge services
• Describe the legal structure of your concierge services, whether it is a sole proprietorship, LLC, partnership, or others.
• Explain where your business is located and why you selected the place.

Mission Statement:

Business history:.

If you’re an established concierge services provider, briefly describe your business history, like—when it was founded, how it evolved over time, etc.

Future Goals

This section should provide a thorough understanding of your business, its history, and its future plans. Keep this section engaging, precise, and to the point.

3. Market Analysis

The market analysis section of your business plan should offer a thorough understanding of the industry with the target market, competitors, and growth opportunities. You should include the following components in this section.

Target market:

Start this section by describing your target market. Define your ideal customer and explain what types of services they prefer. Creating a buyer persona will help you easily define your target market to your readers.

Market size and growth potential:

Describe your market size and growth potential and whether you will target a niche or a much broader market.

Competitive Analysis:

Market trends:.

Analyze emerging trends in the industry, such as technology disruptions, changes in customer behavior or preferences, etc. Explain how your business will cope with all the trends.

Regulatory Environment:

Here are a few tips for writing the market analysis section of your wedding consultant business plan:

• Conduct market research, industry reports, and surveys to gather data.
• Provide specific and detailed information whenever possible.
• Illustrate your points with charts and graphs.
• Write your business plan keeping your target audience in mind.

4. Wedding Planning Services

The product and services section should describe the specific services and products that will be offered to customers. To write this section should include the following:

Service categories:

Describe your services:.

Give a detailed description of the procedure you use while working with clients. Clarify how you will help them at every stage of the planning process, from the initial meeting through organizing the wedding.

• Travel assistance
• Ticket reservation
• Personal errands
• Event planning
• Restaurant reservation
• Home services

Describe each service

Additional services.

In short, this section of your concierge services plan must be informative, precise, and client-focused. By providing a clear and compelling description of your offerings, you can help potential investors and readers understand the value of your business.

5. Sales And Marketing Strategies

Writing the sales and marketing strategies section means a list of strategies you will use to attract and retain your clients. Here are some key elements to include in your sales & marketing plan:

Unique Selling Proposition (USP):

Define your business’s USPs depending on the market you serve, the equipment you use, and the unique services you provide. Identifying USPs will help you plan your marketing strategies.

Pricing Strategy:

Marketing strategies:, sales strategies:, customer retention:.

Overall, this section of your personal concierge business plan should focus on customer acquisition and retention.

Have a specific, realistic, and data-driven approach while planning sales and marketing strategies for your concierge services business, and be prepared to adapt or make strategic changes in your strategies based on feedback and results.

6. Operations Plan

The operations plan section of your business plan should outline the processes and procedures involved in your business operations, such as staffing requirements and operational processes. Here are a few components to add to your operations plan:

Staffing & Training:

Operational process:, equipment & software:.

Include the list of equipment and software required for concierge services, such as communication devices, computer systems & software, office supplies, security equipment, technology gadgets, safety equipment, etc.

Adding these components to your operations plan will help you lay out your business operations, which will eventually help you manage your business effectively.

7. Management Team

The management team section provides an overview of your concierge services business’s management team. This section should provide a detailed description of each manager’s experience and qualifications, as well as their responsibilities and roles.

Founders/CEO:

Key managers:.

Introduce your management and key members of your team, and explain their roles and responsibilities.

Organizational structure:

Compensation plan:, advisors/consultants:.

Mentioning advisors or consultants in your business plans adds credibility to your business idea.

This section should describe the key personnel for your concierge services, highlighting how you have the perfect team to succeed.

8. Financial Plan

Your financial plan section should provide a summary of your business’s financial projections for the first few years. Here are some key elements to include in your financial plan:

Profit & loss statement:

Cash flow statement:, balance sheet:, break-even point:.

Determine and mention your business’s break-even point—the point at which your business costs and revenue will be equal.

Financing Needs:

Be realistic with your financial projections, and make sure you offer relevant information and evidence to support your estimates.

9. Appendix

The appendix section of your plan should include any additional information supporting your business plan’s main content, such as market research, legal documentation, financial statements, and other relevant information.

• Add a table of contents for the appendix section to help readers easily find specific information or sections.
• In addition to your financial statements, provide additional financial documents like tax returns, a list of assets within the business, credit history, and more. These statements must be the latest and offer financial projections for at least the first three or five years of business operations.
• Provide data derived from market research, including stats about the industry, user demographics, and industry trends.
• Include any legal documents such as permits, licenses, and contracts.
• Include any additional documentation related to your business plan, such as product brochures, marketing materials, operational procedures, etc.

Use clear headings and labels for each section of the appendix so that readers can easily find the necessary information.

Remember, the appendix section of your concierge services business plan should only include relevant and important information supporting your plan’s main content.

The Quickest Way to turn a Business Idea into a Business Plan

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This sample concierge services business plan will provide an idea for writing a successful concierge services plan, including all the essential components of your business.

After this, if you still need clarification about writing an investment-ready business plan to impress your audience, download our concierge services business plan pdf .

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Frequently asked questions, why do you need a concierge services business plan.

A business plan is an essential tool for anyone looking to start or run a successful concierge services business. It helps to get clarity in your business, secures funding, and identifies potential challenges while starting and growing your business.

Overall, a well-written plan can help you make informed decisions, which can contribute to the long-term success of your concierge services company.

How to get funding for your concierge services business?

There are several ways to get funding for your concierge services business, but self-funding is one of the most efficient and speedy funding options. Other options for funding are:

• Bank loan – You may apply for a loan in government or private banks.
• Small Business Administration (SBA) loan – SBA loans and schemes are available at affordable interest rates, so check the eligibility criteria before applying for it.
• Crowdfunding – The process of supporting a project or business by getting a lot of people to invest in your business, usually online.
• Angel investors – Getting funds from angel investors is one of the most sought startup options.

Apart from all these options, there are small business grants available, check for the same in your location and you can apply for it.

Where to find business plan writers for your concierge services business?

There are many business plan writers available, but no one knows your business and ideas better than you, so we recommend you write your concierge services business plan and outline your vision as you have in your mind.

What is the easiest way to write your concierge services business plan?

A lot of research is necessary for writing a business plan, but you can write your plan most efficiently with the help of any concierge services business plan example and edit it as per your need. You can also quickly finish your plan in just a few hours or less with the help of our business plan software .

How do I write a good market analysis in a concierge services business plan?

Market analysis is one of the key components of your business plan that requires deep research and a thorough understanding of your industry. We can categorize the process of writing a good market analysis section into the following steps:

• Stating the objective of your market analysis—e.g., investor funding.
• Industry study—market size, growth potential, market trends, etc.
• Identifying target market—based on user behavior and demographics.
• Analyzing direct and indirect competitors.
• Calculating market share—understanding TAM, SAM, and SOM.
• Knowing regulations and restrictions
• Organizing data and writing the first draft.

Writing a marketing analysis section can be overwhelming, but using ChatGPT for market research can make things easier.

About the Author

Upmetrics Team

Upmetrics is the #1 business planning software that helps entrepreneurs and business owners create investment-ready business plans using AI. We regularly share business planning insights on our blog. Check out the Upmetrics blog for such interesting reads. Read more

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Concierge Service Business Plan

Published Dec.22, 2022

Updated Apr.22, 2024

By: Jakub Babkins

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Table of Content

Concierge Service Business Plan For Starting Your Own Company

The purpose of this business plan is to outline the formation of a concierge service business. The concierge service helps clients take care of their everyday tasks by providing various services.  This plan provides a roadmap for the business’s growth from start-up through maturity. The business plan includes the company’s goals, competitive analysis, financial projections, and marketing strategy.

The purpose of business plans for concierge services is to secure financing for the start-up of a concierge service business. This business plan works best for senior daycare business plans too.

2. Executive Summary

The business.

The purpose of this business plan is to provide a comprehensive overview of the Concierge Service business, its operations, and its potential for success. The company, Frail Care Concierge , will provide an array of services to corporate and individual clients, from personal errands to corporate travel assistance. The owner of the concierge service business has a vast knowledge of how to make a concierge service business plan.

The goal is to become the premier concierge service provider in the city. To achieve this, the company will focus on providing exceptional levels of customer service while also striving to remain competitive with our pricing. The company will also ensure that our team is well-trained and knowledgeable about our services.

Business Target

As a concierge service company, the company anticipates generating revenue by providing personalized concierge services to individuals, families, and businesses. The aim of this sample business plan for personal concierge service is to help with negotiating contracts, advertising, PR, and budgeting.

Our goal is to provide a range of services to clients in order to make their lives easier. The services offered will include errand running, grocery shopping, home organization, event planning, and more. Additionally, the window cleaning business plan will provide window cleaning and house cleaning services.

3. Company Summary

Company owner.

Dave Parker is the owner of Frail Care Concierge. He is highly experienced and qualified professional in the concierge industry. He has more than 20 years of experience in concierge management and has gained extensive knowledge in the areas of customer service, concierge management, marketing, sales, and operations.

Why The Concierge Service Is Being Started

The Dave Parker had over 20 years of expertise as a concierge manager, in addition to experience in other sectors of this industry. Having extensive experience in the industry made him start the business and make this personal concierge services business plan.

How The Concierge Service Will Be Started

The senior concierge service business plan financial experts helped the owner make this business plan which aims to enhance the business so that every individual can benefit from it.

These ready-made business plans for concierge services contain the operational plan involving hiring the initial staff, including a manager, an assistant, and a customer service representative.

The Concierge Service business will be started with a minimal amount of capital. This will be used to purchase the necessary tools and equipment needed to start the business, such as computers, furniture, and office supplies.

With the help of financial experts, the concierge company owner estimates startup costs, including assets, investments, loans, and expenses.

As part of the start-up requirements for a Frail Care concierge service, the following information is provided: total startup expenses, total assets, total start-up funding, total funding requirements, total assets, total liabilities, total planned investment, total capital, total liabilities, and total funding.

4. Services of Concierge Service

The purpose of the business plan for a concierge service company is to raise capital and attract potential partners, as well as to provide stakeholders with an overview of the company’s goals, strategies, and financial projections, the services of the concierge service business include:

• Provide personalized concierge services to clients, including errand running, shopping, appointment setting, scheduling, and event planning.
• Create and manage a database of reliable and trusted service providers, such as cleaners, caterers, and chauffeurs.
• Provide research and recommendations on local attractions, restaurants, and other service.
• The carpet cleaning business plan provides services for carpet cleaning.
• Providing services to the dating concierge service business plan includes helping the clients create a profile, finding and vetting potential matches, providing feedback on the best matches, providing date ideas, arranging dates, providing post-date feedback, and providing relationship advice.
• The handyman business plan provides services such as lawn care, pressure washing, gutter cleaning, and snow removal.
• Arrange transportation and accommodation for clients.
• Vet potential service providers and negotiate the best rates for clients.
• Use online technology and platforms to manage client requests and bookings.
• Develop and implement promotional strategies to increase visibility and reach among target audiences.
• Provide customers with a 24/7 support system to ensure satisfaction and loyalty.
• Monitor customer feedback and use it to improve services.
• Monitor industry trends and devise strategies to remain competitive.
• Track performance metrics, such as customer satisfaction ratings and response times.

5. Marketing Analysis

One of the most important components of concierge service business plan templates is the marketing analysis it provides. The concierge service market is a highly competitive and dynamic one. As such, it is important for entrepreneurs to understand the market’s key elements and develop a marketing strategy that considers the trends, opportunities, and threats present in the market.

Market Trends

The main trends in the concierge service market are the changing consumer preferences, the rise of technology, and the increasing demand for convenience. Consumers are increasingly shifting from traditional services to more technological solutions, such as using apps to manage their concierge service needs. In addition, consumers are increasingly demanding more convenience, making the concierge service market highly competitive.

Marketing Segmentation

The business plan for personal concierge service market segmentation It includes individuals, corporate clients such as companies that require assistance with executive travel arrangements, private clients who need assistance with errands, travel arrangements, personal event planning, and specialty clients such as parents looking for child care assistance, seniors who need elderly care assistance, and others.

This is the business plan for investors who want to start a concierge service business, and it targets individuals and corporations. For the concierge service business, the company targets individuals and businesses who need help with their daily activities, as well as those who are seeking professional and personal support. The Frail Care Concierge Company’s services are intended for individuals and businesses from all sectors, such as corporate executives, entrepreneurs, students, families, and others who need assistance.

Product Pricing

The pricing for our concierge services will be based on the service requested. The company will provide a range of services, from basic errand running to more complex tasks, such as event planning and travel arrangements. For each service, the company will offer a base rate, with additional fees for any additional tasks or services requested.

6. Marketing Strategy Of Concierge Service

Competitive analysis.

The concierge service market is highly competitive, with many providers offering similar services. These companies are focusing on expanding their service offerings and launching new services, innovative products, and digital solutions. They are also focusing on strategic collaborations and partnerships to increase their market presence and strengthen their market reputation.

Sales Strategy

In starting a concierge errand business, revenue and profit are the primary objectives. The company will promote our concierge service through a combination of online, print, and word-of-mouth strategies. This will include creating a website and social media profiles, placing ads in local publications, and attending relevant events to spread the word.

Sales Monthly

The luxury concierge business plan focuses on building relationships with other businesses, such as hotels, restaurants, and transportation services, to create a network of partners that can refer customers to the concierge service.

The business generates revenue by selling services to the clients, including errand running, shopping, appointment setting, scheduling, and event planning. According to the experts, the following sales will occur each month, based on the opinions of the experts.

Sales Yearly

The concierge service company earns revenue by providing various services. Based on the experts’ estimates, the following sales are anticipated yearly.

Sales Forecast

There is an expectation of a relatively consistent level of sales for the concierge service company. A steady stream of revenue is expected rather than sharp fluctuations. The following forecasts the sales:

7. Personnel Plan Of Concierge Service

Company staff.

Professional staff will be hired by the owner to assist in starting a concierge service company. Employees will be needed to operate the Company:

The management staff includes;

• General Manager
• Operation Manager
• Human Resources Manager

The operational team includes;

• Front Desk Coordinator
• Concierge Attendants
• Security Guards
• Housekeeping Staff

Other Staff includes;

• Administrative Assistant
• IT Technician
• Receptionist
• Cleaning Staff

Average Salary of Employees

Average salaries of concierge service employees varies according to the company’s location, size, and services. Concierge services generally pay between $25,000 and $100,000 per year.

8. Financial Plan For Concierge Service

In collaboration with financial experts, Dave Parker assessed the company’s finances and developed a strategy for how to start concierge service. To outline the company’s development, they develop financial plans for three years in advance.

Important Assumptions

In order to calculate the financial plan for the concierge service company:

However, deviations are expected to be limited to levels that do not impact the company’s major financial strategies.

Brake-even Analysis

The following is a breakdown of the concierge company’s fixed and variable costs:

An analysis of monthly break-evens is shown in the following table

Projected Profit and Loss

The following is the projected profit and loss for a concierge service company.

Profit Monthly

Profit yearly, gross margin monthly, gross margin yearly, projected cash flow.

Cash flow projections are shown in the following column diagram.

Detailed information about pro forma cash flow is shown in the following table. It includes subtotal cash from operations; subtotal cash received, subtotal operational expenditures, and general assumptions.

Projected Balance Sheet

Below is a projected balance sheet that shows data about the pro forma balance sheet, total current assets, total long-term assets, total assets, current subtotal liabilities, total liabilities, total capital, and total liabilities.

Business Ratios

Here is a table showing business ratios, ratio analysis, and total assets.

• How much does it cost to start a concierge business? The cost of starting a concierge business varies significantly depending on the type and size of the business. You may have to pay licensing, insurance, marketing, equipment, and staffing costs. Also, you may need to pay for services such as bookkeeping, web hosting, and other operational costs. Starting a concierge business can cost anywhere from a few thousand dollars to several thousand dollars.
• Do I need a license to start a concierge business? Yes. Depending on the state you are in, you may need a business license, permits, or other licenses to start a concierge business. Additionally, you may need to be certified or trained in certain areas, such as first aid or CPR. It is important to research the requirements in your area before starting a concierge business.

Download Concierge Service Business Plan Sample in pdf

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Our partners, service details, 5 best secrets of becoming a successful senior concierge businesses.

Published on January 31, 2024 by Sharon Morrisette

As technology advances and continues to show us the incredible possibilities for senior care, the demand for personalized services for senior clients has never been higher.

From smart home solutions to innovative healthcare technologies, senior care has evolved significantly, with telehealth and home care services, in particular, becoming increasingly prevalent, enabling seniors to access consultations and monitor their health remotely.

Concierge care has also become a crucial area of senior care, providing a range of on-demand services that enhance the quality of life for older adults.

What is concierge care?

Concierge care is a personalized approach to home- and community-based services (HCBS), where individuals receive tailored, caring and often comprehensive support for their specific needs. 

It’s like having your personal care service !

This model prioritizes on-demand services and a more direct relationship between the caregiver and the client. It emphasizes accessibility, convenience, and a higher level of attention.

Typically involving a membership or subscription-based model, patients pay a fee to receive enhanced and more immediate access to on-demand services.

Concierge services can also extend to various aspects of daily life. These services can include anything from delivering groceries and providing transportation to offering home care services and more.

The goal is to cater to your client’s unique and individualized needs, ensuring a seamless and high-quality experience.

An excellent growth opportunity for care providers

In 2024, entering the concierge services world is a turbocharged growth strategy for care agencies and is quickly becoming a new line of business for senior living communities , Continuing Care Retirement Communities (CCRCs), and Community Care at Home (CCaH) programs .

Providers can offer a comprehensive suite of services by creating partnerships with local healthcare professionals and complementary businesses, drawing inspiration from the Program of All-Inclusive Care for the Elderly (PACE) .

For example, care providers should consider the benefits of collaborating with physiotherapists to improve rehabilitation programs and working with nutritionists to create personalized nutrition plans. This holistic approach enhances the overall quality of care.

Additionally, partnerships with complementary businesses, such as pharmacies, medical equipment suppliers, or wellness centers, enable home care providers to provide that extra value touch to their clients. This can include access to discounted supplies, wellness programs, or specialized services, further enriching the client experience.

With these strategic partnerships, providers can optimize resources, broaden their on-demand service offerings, and raise the overall quality of care delivered to their clients.

How to thrive in senior concierge care

Running a senior concierge care business can be very challenging from an operational perspective. Agencies looking to expand into personal care services need to plan ahead before coordinating this additional service line. 

Let’s look at 5 key points to creating a comprehensive, flexible, and thriving operational strategy for senior concierge businesses:

1) Do your research

As a senior concierge business, providing a comprehensive range of personal care services beyond traditional healthcare will set your care business apart. These services might include grocery delivery, transportation, home maintenance or social companionship care.

A holistic service suite makes your operation a one-stop solution for diverse client care needs. Conducting meticulous and comprehensive research will ensure your offerings are effective and relevant. 

Start by thoroughly evaluating the capacity of your existing operation. This evaluation should include an in-depth analysis of the skills and capabilities of your team, the scope of services currently provided, and the overall infrastructure of your operation. Understanding your strengths and limitations sets the stage for strategic planning and growth.

The next stage is to gain deep knowledge of the specific needs of the senior clients in your care by creating surveys, conducting interviews, or carrying out focus groups to gain insights into the required services. 

Finally, once you have pinpointed the services that are in demand and that you can offer, you’ll need to research and analyze the concierge service landscape in your geographical area.

Understanding similar providers’ services and critically assessing their pricing structures is essential. This market intelligence will help you position your services competitively and identify gaps or opportunities for differentiation in your offerings.

2) Offer flexible, competitive rates

With these insights, you can develop a pricing strategy reflecting your services’ value. While some personal care services may be standard, other on-demand services warrant premium rates due to their specialization. 

Start by categorizing your services based on their nature and the level of expertise required. Identify specialized services beyond routine assistance and investigate what similar services are priced in your market.

Understanding the pricing benchmarks for these unique offerings will help you position your rates competitively while ensuring that the value you provide is reflected in your pricing strategy.

Tools such as Aaniie (formerly Smartcare Software) , which offers flexibility in payroll management , allow you to set multiple pay rates based on the complexity or uniqueness of the services provided. This will ensure fair compensation for specialized skills and simplify payroll administration for your concierge service operation.

3) Maximize billable hours

Efficient scheduling is crucial for any successful concierge service operation in senior care, and a robust scheduling system is essential for optimizing your resources, maximizing billable hours and generating revenue.

Investing in a robust care management platform such as Aaniie, with a dynamic scheduling platform that offers a comprehensive dashboard, allows you to visualize and manage all scheduled services at a glance.

Its user-friendly drag-and-drop dashboard allows your team to swiftly assign staff to shifts and adjust as needed. This real-time visibility enhances your ability to respond to changing client needs and adapt to unexpected situations promptly.

Incorporating automatic notifications to alert your staff of new shifts or changes in the schedule also maximizes billable hours by minimizing downtime for your staff. This feature reduces the risk of missed opportunities to fill open shifts and ensures timely communication with your caregiving team. 

By reducing gaps between shifts and ensuring efficient utilization of resources, you can enhance the overall productivity of your senior concierge service. This benefits your bottom line while allowing you to provide a higher level of service to your clients.

4) Offer continuous performance monitoring

Becoming and remaining a successful senior concierge business relies on regularly monitoring industry trends, reassessing your client’s needs, and staying updated on changes in the competitive landscape.

Access to enterprise-level data allows management to quickly identify trends, patterns, and areas requiring attention, fostering an informed and proactive management strategy .

Aaniie’s performance analytics tools give care agencies access to real-time aggregated data through a centralized Key Performance Indicator (KPI) dashboard , allowing you to track key metrics such as service hours, staff availability, and client preferences.

This ensures that your concierge service operation remains flexible and responsive to the evolving requirements of the senior care market.

5) Embrace technology

Embracing advanced technology is the key to success for a senior concierge service. It can play a crucial role in enhancing various aspects of the service delivery, including:

• Intelligent scheduling . Aaniie’s sophisticated scheduling features provide a user-friendly interface for creating, editing, and optimizing staff schedules, ensuring your team effectively matches skills with specific client needs.
• Accurate billing . With its integrated clock in/out system , Aaniie can accurately track your staff’s working hours, leading to precise billing for service providers and fair pay for caregivers.
• KPI tracking . Aaniie facilitates the real-time tracking of Key Performance Indicators (KPIs) including billable hours to monitor and analyze productivity. Taking such a data-driven approach allows you to pinpoint areas for improvement, optimize resource allocation, and ensure efficiencies.
• Enhanced communication . With Aaniie’s Client/Family Portal , you can facilitate transparent communication between service providers, clients, and their families. Regular updates, appointment details, and other relevant information can be seamlessly shared, ensuring client satisfaction by eliminating misunderstandings.
• Integration . Ensure seamless data sharing and billing processes by integrating Aaniie with senior living platforms like PointClickCare . This integration streamlines administrative tasks, reduces the likelihood of errors, and enhances overall operational efficiency. It also lets you maintain accurate and up-to-date records, contributing to a more organized and effective concierge service operation.

By leveraging the advanced capabilities of an all-in-one care platform such as Aaniie, your senior concierge business can meet the complex demands of senior care and position itself as a leader in the industry, providing efficient, transparent, and high-quality services.

Branching out into senior concierge care? Aaniie’s here for you!

Aaniie’s robust system is the perfect companion for senior concierge care. It simplifies your back office , streamlines operations, and reduces admin by 60%, enabling managers and agency executives to spend less time focusing on trying to keep track of everything and more on how to deliver the best and most profitable on-demand care services.

If your business is looking to branch out into senior concierge care, you need a software solution that can handle all aspects of inventory, billing, payment processing and more.

Get a free demo and reach out to our team today to find out more about Aaniie, your perfect solution to a successful senior concierge business.

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Aaniie expands sandata support with evv integration in maine, leveraging technology to manage the “80/20 rule” for hcbs providers, honoring our heroes: 6 ways to celebrate national nurses week in home care, get your free demo today.

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Concierge Business Plan Template

Writing a successful business plan for your concierge business + template.

If you’re looking to start or grow a concierge business, you need a business plan. Your plan will outline your business goals and strategies, and how you plan on achieving them. It will also detail the amount of funding you need, and if needed, present a case to investors and lenders regarding why they should invest in your business.

In this article, we’ll explain why you should invest the time and energy into creating a concierge business plan, and provide you with a concierge business plan template that includes an overview of what should be included in each section.

Why Write a Business Plan For a Concierge Business?

There are many reasons to write a business plan for a concierge company, even if you’re not looking for funding. A business plan can help you see potential pitfalls in your business strategy, as well as identify opportunities you may not have considered. It can also help you track your progress and adjust your plans as needed.

That said, if you are looking for funding, a business plan is essential. Investors and lenders want to see that you have a solid understanding of your industry, your customers, and your competition. They also want to know that you have a realistic view of your financial situation and how much money you’ll need to get started.

How To Write a Business Plan For a Concierge Business

While every business plan is different, there are 10 essential components that all concierge business plans should include:

Executive Summary

Company description, industry analysis, customer analysis, competitor analysis, marketing plan, operations plan, management team, financial plan.

Keep in mind that you’ll need to tailor this information to your specific type of concierge business, but these 10 components should be included in every plan.

The executive summary is the first section of your business plan, but it’s often written last. This is because it provides an overview of the entire document.

In the executive summary, briefly explain what your business does, your business goals, and how you plan on achieving them. You should also include a brief overview of your financial situation, including how much money you’ll need to get started.

For organizational purposes, you could create headings for each main section of your business plan to highlight the key takeaways.

For example, your concierge executive summary might look something like this:

Company Overview

[Insert Company Introduction / Short Summary]

Business Goals

[Insert Business Goals & How You Plan To Achieve Them]

Industry Overview

[Insert Industry Statistics on the Size of Your Market]

Competition

[Insert Overview of Competitors & Your Competitive Advantage]

[Insert Information About The Marketing Strategies You Will Use To Attract Clients/Customers]

Financial Overview

You can add and/or remove sections as needed, but these are the basics that should be included in every executive summary.

The next section of your concierge business plan is the company description, where you’ll provide an overview of your business.

Include information about your:

• Company History & Accomplishments To Date

Mission Statement and/or Company Values

With regards to the company overview, here you will document the type of concierge company you operate. For example, there are several types of concierge companies such as:

• Home-Based Concierge Businesses
• Business Concierge Services
• Lifestyle Management Companies
• Homeowners’ Association Concierge Services

For example, a concierge company description might look something like this:

We are an X type of concierge company.

Company History

If an existing company: Since launching, our team has served X customers and generated $Y in revenue.

If startup: I conceived [company name] on this date. Since that time, we have developed the company logo, found potential space, etc. 

This is just an example, but your company description should give potential investors a clear idea of who you are, what you do, and why you’re the best at what you do.

The next section of your business plan is the industry analysis. In this section, you’ll need to provide an overview of the industry you’re in, as well as any trends or changes that might impact your business.

Questions you will want to answer include:

• What is the overall size of the concierge industry?
• How is the industry growing or changing?
• What are the major trends affecting the concierge industry?
• Who are the major players in the concierge industry?

For example, your industry analysis might look something like this:

The size of the concierge industry is $XX billion.

It is currently growing at an annual rate of 5%, with the industry expected to be worth $10 billion by 2025.

Major trends affecting the industry are the growth of the economy and the rise of millennial entrepreneurs. The increase in new businesses is also driving the business concierge segment of the industry.

How We Fit Into The Industry

This is just an example, but your industry analysis should give potential investors a clear idea of the overall industry, and how your company fits into that industry.

The next section of your concierge business plan is the customer analysis. In this section, you’ll need to provide an overview of who your target customers are and what their needs are.

• Who are your target customers?
• What are their needs?
• How do they interact with your industry?
• How do they make purchasing decisions?

You want a thorough understanding of your target customers to provide them with the best possible products and/or services. Oftentimes, you will want to include the specific demographics of your target market, such as age, gender, income, etc., but you’ll also want to highlight the psychographics, such as their interests, lifestyles, and values.

This information will help you better understand your target market and how to reach them.

For example, your customer analysis might look something like this:

Target Market & Demographics

The demographic (age, gender, location, income, etc.) profile of our target concierge customer is as follows: 

– Age: 25-54

– Gender: Male/Female

– Location: Urban

– Income: $50,000+

– Education: College educated

Psychographics

Our core customer interests are as follows: 

– Technology: They are early adopters of new technology and they appreciate the convenience that concierge services can provide.

– Travel: They enjoy traveling and they are willing to pay for concierge services that will make their travel experiences more convenient and enjoyable.

In summary, your customer analysis should give potential investors a clear idea of who your target market is and how you reach them.

The next section of your business plan is the competitor analysis. In this section, you’ll need to provide an overview of who your major competitors are and their strengths and weaknesses.

• Who are your major competitors?
• What are their strengths and weaknesses?
• How do they compare to you?

You want to make sure that you have a clear understanding of your competition so that you can position yourself in the market. Creating a SWOT Analysis (strengths, weaknesses, opportunities, threats) for each of your major competitors helps you do this. 

For example, your competitor analysis might look something like this:

Major Competitors

XYZ Company is our major competitor. Its offerings include this, this and this. Its strengths include XYZ, and its weaknesses include XYZ.

Competitive Advantage

Your competitor analysis should give potential lenders and investors a clear idea of who your major competitors are and how you compare to them.

The next section of your business plan is the marketing plan. In this section, you’ll need to provide an overview of your marketing strategy and how you plan on executing it.

Specifically, you will document your “4 Ps” as follows:

• Products/Services : Here is where you’ll document your product/service offerings.
• Price : Detail your pricing strategy here.
• Place : Document where customers will find you and whether you will use distribution channels (e.g., partnerships) to reach them.
• Promotion : Here you will document how you will reach your target customers. For instance, concierge businesses often reach new customers via promotional tactics including print and online advertising, public relations, direct mail, and/or email marketing.

For example, your marketing plan might look something like this:

Products/Services

We offer the following products/services: 

We will use a premium pricing strategy to establish ourselves as the highest quality brand.

We will serve customers directly and through a partnership with XYZ company.

As you can see, your marketing plan should give potential investors a clear idea of your marketing objectives, strategies, and tactics.

The next section of your business plan is the operations plan. In this section, you’ll need to provide an overview of your company’s day-to-day operations and how they will be structured.

• What are your company’s daily operations?
• How are your company’s operations structured?
• Who is responsible for each task?

Your operations plan should be detailed and concise. You want to make sure that potential investors have a clear understanding of your company’s day-to-day operations and how they are structured.

You will also include information regarding your long-term goals for your operations and how you plan on achieving them.

For example, your operations plan might look something like this:

Daily Operations

Our company’s daily operations include XYZ.

Operational Structure

Our company is structured as follows:

• Department 1
• Department 2
• Department 3

Each department is responsible for XYZ tasks.

Long-Term Goals

Our long-term goals for our operations are to achieve the following over the next five years.

Date 1: Goal 1

Date 2: Goal 2

Date 3: Goal 3

Date 4: Goal 4

Your operations plan should give readers a clear idea of your company’s day-to-day operations, how they are structured, and your long-term goals for the company.

The next section of your business plan is the management team. In this section, you’ll need to provide an overview of your management team and their experience.

• Who is on your management team?
• What are their qualifications?
• What is their experience?

Your management team ideally includes individuals who are experts in their respective fields. You want to make sure that lenders and investors have a clear understanding of your management team’s qualifications and experience, and feel they can execute on your plan.

For example, your management team might look something like this:

Our management team is comprised of the following X individuals with the following experience.

Team Member 1: 

Team member 1’s qualifications and experience include XYZ.

Team Member 2: 

Your management team should give potential lenders and investors a clear idea of who is on your team and how their qualifications and experience will help your company succeed.

The final core section of your business plan is the financial plan. In this section, you’ll need to provide an overview of your company’s financials.

• What are your company’s projected revenues?
• What are your company’s projected expenses?
• What is your company’s projected growth rate?
• How much funding do you need and for what purposes? For example, most startup concierge businesses need outside funding for things such as marketing, staff salaries, and office lease.

Your financial plan should give potential investors a clear understanding of your company’s financials. While you may include a summary of this information in this section, you will include full financial statements in the appendix of your business plan.

For example, your financial plan might look something like this:

Our company’s projected revenues over the next five years are $XYZ.

Expenses & Net Income

Our company’s projected expenses and net income over the next five years are $XYZ.

Uses of Funding

This is just an example, but your financial plan should give potential investors a clear idea of your company’s financial projections.

The final section of your business plan is the appendix. In this section, you’ll need to provide any additional information that was not included in the previous sections.

This may include items such as:

• Full financial statements
• Resumes of key management team members
• Letters of reference
• Articles or press releases
• Marketing materials
• Product information
• Any other relevant information

By including this information in the appendix, you are allowing potential investors and lenders to learn more about your company.

In summary, writing a concierge business plan is a vital step in the process of starting and/or growing your own business.

A business plan will give you a roadmap to follow. It can also help you attract investors and partners.

By following the tips outlined in this article, you can be sure that your business plan will be effective and help you achieve your goals.

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Progressive Business Plan for a Senior Concierge Service: A Detailed Template with Innovative Growth Strategies Paperback – March 5, 2018

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• Print length 250 pages
• Language English
• Publication date March 5, 2018
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• ISBN-10 1980478422
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• Publisher ‏ : ‎ Independently published (March 5, 2018)
• Language ‏ : ‎ English
• Paperback ‏ : ‎ 250 pages
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• #15,942 in Entrepreneurship (Books)

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Gagarin Cup Preview: Atlant vs. Salavat Yulaev

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Gagarin cup (khl) finals:  atlant moscow oblast vs. salavat yulaev ufa.

Much like the Elitserien Finals, we have a bit of an offense vs. defense match-up in this league Final.  While Ufa let their star top line of Alexander Radulov, Patrick Thoresen and Igor Grigorenko loose on the KHL's Western Conference, Mytischi played a more conservative style, relying on veterans such as former NHLers Jan Bulis, Oleg Petrov, and Jaroslav Obsut.  Just reaching the Finals is a testament to Atlant's disciplined style of play, as they had to knock off much more high profile teams from Yaroslavl and St. Petersburg to do so.  But while they did finish 8th in the league in points, they haven't seen the likes of Ufa, who finished 2nd. 

This series will be a challenge for the underdog, because unlike some of the other KHL teams, Ufa's top players are generally younger and in their prime.  Only Proshkin amongst regular blueliners is over 30, with the work being shared by Kirill Koltsov (28), Andrei Kuteikin (26), Miroslav Blatak (28), Maxim Kondratiev (28) and Dmitri Kalinin (30).  Oleg Tverdovsky hasn't played a lot in the playoffs to date.  Up front, while led by a fairly young top line (24-27), Ufa does have a lot of veterans in support roles:  Vyacheslav Kozlov , Viktor Kozlov , Vladimir Antipov, Sergei Zinovyev and Petr Schastlivy are all over 30.  In fact, the names of all their forwards are familiar to international and NHL fans:  Robert Nilsson , Alexander Svitov, Oleg Saprykin and Jakub Klepis round out the group, all former NHL players.

For Atlant, their veteran roster, with only one of their top six D under the age of 30 (and no top forwards under 30, either), this might be their one shot at a championship.  The team has never won either a Russian Superleague title or the Gagarin Cup, and for players like former NHLer Oleg Petrov, this is probably the last shot at the KHL's top prize.  The team got three extra days rest by winning their Conference Final in six games, and they probably needed to use it.  Atlant does have younger regulars on their roster, but they generally only play a few shifts per game, if that. 

The low event style of game for Atlant probably suits them well, but I don't know how they can manage to keep up against Ufa's speed, skill, and depth.  There is no advantage to be seen in goal, with Erik Ersberg and Konstantin Barulin posting almost identical numbers, and even in terms of recent playoff experience Ufa has them beat.  Luckily for Atlant, Ufa isn't that far away from the Moscow region, so travel shouldn't play a major role. 

I'm predicting that Ufa, winners of the last Superleague title back in 2008, will become the second team to win the Gagarin Cup, and will prevail in five games.  They have a seriously well built team that would honestly compete in the NHL.  They represent the potential of the league, while Atlant represents closer to the reality, as a team full of players who played themselves out of the NHL. 

• Atlant @ Ufa, Friday Apr 8 (3:00 PM CET/10:00 PM EST)
• Atlant @ Ufa, Sunday Apr 10 (1:00 PM CET/8:00 AM EST)
• Ufa @ Atlant, Tuesday Apr 12 (5:30 PM CET/12:30 PM EST)
• Ufa @ Atlant, Thursday Apr 14 (5:30 PM CET/12:30 PM EST)

Games 5-7 are as yet unscheduled, but every second day is the KHL standard, so expect Game 5 to be on Saturday, like an early start. 

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Out of the Centre

Savvino-storozhevsky monastery and museum.

Zvenigorod's most famous sight is the Savvino-Storozhevsky Monastery, which was founded in 1398 by the monk Savva from the Troitse-Sergieva Lavra, at the invitation and with the support of Prince Yury Dmitrievich of Zvenigorod. Savva was later canonised as St Sabbas (Savva) of Storozhev. The monastery late flourished under the reign of Tsar Alexis, who chose the monastery as his family church and often went on pilgrimage there and made lots of donations to it. Most of the monastery’s buildings date from this time. The monastery is heavily fortified with thick walls and six towers, the most impressive of which is the Krasny Tower which also serves as the eastern entrance. The monastery was closed in 1918 and only reopened in 1995. In 1998 Patriarch Alexius II took part in a service to return the relics of St Sabbas to the monastery. Today the monastery has the status of a stauropegic monastery, which is second in status to a lavra. In addition to being a working monastery, it also holds the Zvenigorod Historical, Architectural and Art Museum.

Belfry and Neighbouring Churches

Located near the main entrance is the monastery's belfry which is perhaps the calling card of the monastery due to its uniqueness. It was built in the 1650s and the St Sergius of Radonezh’s Church was opened on the middle tier in the mid-17th century, although it was originally dedicated to the Trinity. The belfry's 35-tonne Great Bladgovestny Bell fell in 1941 and was only restored and returned in 2003. Attached to the belfry is a large refectory and the Transfiguration Church, both of which were built on the orders of Tsar Alexis in the 1650s.  

To the left of the belfry is another, smaller, refectory which is attached to the Trinity Gate-Church, which was also constructed in the 1650s on the orders of Tsar Alexis who made it his own family church. The church is elaborately decorated with colourful trims and underneath the archway is a beautiful 19th century fresco.

Nativity of Virgin Mary Cathedral

The Nativity of Virgin Mary Cathedral is the oldest building in the monastery and among the oldest buildings in the Moscow Region. It was built between 1404 and 1405 during the lifetime of St Sabbas and using the funds of Prince Yury of Zvenigorod. The white-stone cathedral is a standard four-pillar design with a single golden dome. After the death of St Sabbas he was interred in the cathedral and a new altar dedicated to him was added.

Under the reign of Tsar Alexis the cathedral was decorated with frescoes by Stepan Ryazanets, some of which remain today. Tsar Alexis also presented the cathedral with a five-tier iconostasis, the top row of icons have been preserved.

Tsaritsa's Chambers

The Nativity of Virgin Mary Cathedral is located between the Tsaritsa's Chambers of the left and the Palace of Tsar Alexis on the right. The Tsaritsa's Chambers were built in the mid-17th century for the wife of Tsar Alexey - Tsaritsa Maria Ilinichna Miloskavskaya. The design of the building is influenced by the ancient Russian architectural style. Is prettier than the Tsar's chambers opposite, being red in colour with elaborately decorated window frames and entrance.

At present the Tsaritsa's Chambers houses the Zvenigorod Historical, Architectural and Art Museum. Among its displays is an accurate recreation of the interior of a noble lady's chambers including furniture, decorations and a decorated tiled oven, and an exhibition on the history of Zvenigorod and the monastery.

Palace of Tsar Alexis

The Palace of Tsar Alexis was built in the 1650s and is now one of the best surviving examples of non-religious architecture of that era. It was built especially for Tsar Alexis who often visited the monastery on religious pilgrimages. Its most striking feature is its pretty row of nine chimney spouts which resemble towers.

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Senior Service Business

The Best Home-Based Senior Service Businesses You Can Start On A Shoestring

How To Make $224 A Day With A Senior Concierge Business

By Craig Wallin

There are over 47 million seniors in America today, and that number is growing by 10,000 every single day! That means lots of new customers for a senior concierge service.

Why specialize in seniors? As people age, they are often not physically able to do everyday tasks like shopping and other routine errands. They may even be home-bound due to an illness or injury, and need help with the simple tasks that most of us take for granted.

Starting a senior concierge service is simple compared to many other service businesses. You don’t need a fancy office or inventory, and training is “on the job.” Any successful senior concierge will tell you that good people skills and the ability to stay organized are the skills needed most. Most senior concierge businesses are started with just a small amount of money – often just a few hundred dollars – and a reliable vehicle.

Most senior concierges charge an hourly rate instead of by the job. Rates are lower in rural areas and small towns, and higher in cities, where expenses and living costs are higher. According to a recent survey, rates range from $20 to $45 per hour, with a national average of $28 per hour. A normal 8-hour day brings in $224, or $1120 a week. That’s over $56,000 a year for a simple service business. Most concierge service businesses also add a small per-mile charge to cover their extra vehicle costs.

In addition to basic concierge tasks, most senior concierges offer several related services, such as home checks when a senior is on vacation or “snow birding” in the winter months. Another popular concierge service is a “waiting service.” Let’s say your client has scheduled someone to repair an appliance, or fix the furnace, and can’t be there when the service is scheduled. They call you to wait at the house for the service person and you get paid your regular hourly rate.

Service packages are popular with senior concierge clients, such as a 10 or 20 hour package for the month at a fixed, slightly reduced price. Offering a package allows you to plan your schedule more efficiently, as well as improving cash flow, as packages are paid in advance. Most senior concierges charge extra for after-hours work or working on holidays, or for rush jobs that need to be done immediately.

Related posts:

• How To Get Your First Paying Client For a Senior Concierge Service Business
• Frequently Asked Questions About Starting A Senior Concierge Business
• Senior Concierge Business Success Secrets
• Start Your Senior Concierge Business With These 40 Profitable Services