does southwest offer assigned seating

Is Southwest going to start assigning seats? CEO says the airline is weighing changes.

Southwest Airlines is considering doing away with open, single-class seating on its aircraft.

In an interview with CNBC , ahead of the airline’s first-quarter earnings call on Thursday, CEO Bob Jordan said the company is weighing options for cabin reconfiguration to address its recent revenue shortfall.

“We’re looking into new initiatives, things like the way we seat and board our aircraft,” Jordan told the network.

Southwest has long differentiated itself from other airlines with one class of seating and little variability – no extra legroom seats or first class on its 737 fleet. But now, Jordan said it may be time to change the strategy.

Cruising Altitude: Another Boeing plane issue? Don't fall for the headlines.

“Customer preferences do change over time,” he told CNBC. He acknowledged the airline hasn’t made any decisions on implementing a new strategy but said studies about what they could do have yielded “interesting” results. 

For now, the only reliable way for Southwest customers can get their seating preference is to pay extra for an earlier boarding position. Southwest Airlines does not currently assign seats and passengers claim their real estate as they board the plane in an assigned order. 

During Thursday's earnings call, Jordan confirmed the airline was exploring updates to its seating and boarding processes. He also announced Southwest would be ending service to Syracuse, New York; George Bush Intercontinental Airport in Houston (the airline will still serve William P. Hobby Airport); Cozumel, Mexico and Bellingham, Washington. Jordan cited underperformance in those markets as the reason for their closure.

Zach Wichter is a travel reporter for USA TODAY based in New York. You can reach him at [email protected].

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How to Hack Southwest’s Boarding Groups

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How does Southwest boarding work?

What is the southwest boarding process, how to get your southwest boarding position, southwest family boarding: how to sit together, how to get the best seat on southwest airlines (group a), other ways to get get a good seat on southwest, southwest seating chart, when you're not happy with your southwest boarding number, southwest boarding groups, recapped.

The Southwest Airlines boarding process is a practice perhaps more polarizing than whether pineapple belongs on pizza. But one thing’s for sure: The Southwest boarding process is certainly unique.

So how does Southwest boarding work? For starters, there are no assigned seats. There’s no guarantee you’ll get that coveted window seat behind the exit row (which means no seat directly in front of you). There’s no guarantee you’ll end up seated next to your travel buddy.

Yet it also means you get to pick your seat from whatever is available once you get on the plane. If the guy in Row 3 has already whipped out his tuna sandwich, maybe you opt for a seat at least a few rows back.

The Southwest boarding process is also theoretically more efficient (at least according to MythBusters ) than most boarding systems with assigned seats.

Love it or hate it, Southwest boarding groups make for a unique flying experience. So with that, let's unpack Southwest’s boarding method to help you get the best seat on your flight.

SOUTHWEST CREDIT CARDS WITH BOARDING BENEFITS

Unlike some credit cards offered by other major airlines, Southwest cards don't automatically get you priority boarding. But they do cover some of your costs when you pay to get a better boarding position:

on Chase's website

Reimbursement for 4 upgraded boardings, when available, each anniversary year.

Reimbursement for 2 EarlyBird check-ins each anniversary year.

To receive reimbursement for an upgraded boarding or EarlyBird Check-In, you must pay for it with the card . Reimbursement will appear as a credit on your statement within one to two billing cycles.

» Learn more: Best Southwest Airlines credit cards

Rather than assigning seats to passengers, Southwest has an open seating style. As far as determining who gets to pick their seats in which order, here’s how it works:

There are typically three Southwest boarding groups (plus a few in-between groups of sorts, like family boarding). You're assigned that boarding group (either A, B, or C) and position (1-60) at check-in. Your boarding group is also printed on your boarding pass. Group A boards first, then group B, and afterwards group C. Check-in opens exactly 24 hours before departure.

If you end up with A1, then it’s your lucky day — you’ll likely be the plane's first passenger. (Though there may be some exceptions for people with certain disabilities, pre-boarders or people connecting from an earlier flight.) If you end up with C60, well, hopefully, you’re fine with the middle seat near the bathroom.

Here’s what a paper Southwest boarding pass with the boarding position looks like. This passenger boards with Group A and has a boarding position of 40.​​

As the gate agent prepares the plane for boarding, they’ll call boarding groups (e.g., Group A, 1-30). From there, you’ll head to one of the numbered posts at the gate area, broken up into smaller blocks (e.g., position 1-5). Stand between the corresponding posts based on your boarding position.

Once onboard, pick any open seat, stow your stuff in the overhead bin or under the seat and get ready for takeoff.

Here’s the order of Southwest's boarding groups, from first to last:

1. Preboarding

Southwest allows people with specific seating needs to accommodate their disability, who need boarding help, extra time or who need help stowing an assistive device to board first. To join that group, request preboarding from a Southwest customer service agent at the ticket desk or departure gate.

Expect to be asked what Southwest calls "fact-finding questions" to decide if you meet the qualifications for pre-boarding. If you do, you’ll receive a boarding pass with a specific preboarding designation, and you’ll be allowed to preboard with one companion. If you’re traveling with more than one other person, they’ll typically have to board with their original group.

People who are preboarding are not allowed to occupy an exit row seat.

The first set of people to board Southwest flights are people with seats in A1-A15, which is typically filled with Southwest elite flyers, people who purchased Southwest Business Select fares and those who paid extra for their tickets before boarding.

You can purchase any leftover upgraded boarding positions in the A1-A15 category either online through Southwest's upgraded boarding portal within 24 hours of departure, or at the gate.

The rest of Group A follows positions A1-15 with A16-60.

3. Other people with disabilities

If you don’t qualify for preboarding but need extra time to board, you can board after the A group but before the following Family Boarding and B groups. You’ll still need to speak to a Southwest customer service agent, who will print you a new boarding pass with an extra time designation, indicating that you can board with this group.

4. Families and active-duty military in uniform

If you’re traveling with a child 6 years old or younger, you and up to one other adult can board during Family Boarding, which occurs before the B group. Active military traveling in uniform may also board during this time.

» Learn more: Bookmark these military travel discounts

5. Groups B and C

Everyone else now gets to board, with the B group going next. And for large and full flights, there’s a C group. Both groups board in numerical order starting with position 1 and moving to position 60.

There are a few ways to get an early Southwest boarding position, but many of them come at an extra cost. If you don’t want to pay anything more than what the Wanna Get Away, Wanna Get Away Plus or Anytime fares already cost, your boarding position will be decided based on the order you’ve checked in.

You can check in online at Southwest.com or on the app beginning 24 hours before your flight's scheduled departure time. Or, you can check in at the airport or with an agent at the airport. But, the longer you wait, the worse the boarding position you’ll have.

Set a calendar reminder or phone timer for that 24-hour mark (maybe even a few minutes early to get the webpage loaded and logged in) to make sure you get as early a boarding position as possible.

Families (two adults traveling with a child 6 years of age or younger) can board after Group A but before Group B. If the child and adult both have Group A assigned on their boarding pass, they can board along with Group A in their allocated boarding position.

However, this still doesn’t guarantee you’ll sit together, especially if your boarding position is A50. The best way to ensure you sit together (and where you want) is to buy a Business Select fare, upgrade your boarding pass or have the Southwest Rapid Rewards® Priority Credit Card or the Southwest® Rapid Rewards® Performance Business Credit Card .

Everyone has a different favorite seat on an airplane, but the easiest way to get the best seat on Southwest is to have an A1-15 boarding group position. Since this is the first group to board, you’ll have your pick of nearly any seat on the plane. Here are three ways to guarantee an A1-15 group position on Southwest, but it’s going to cost you:

Buy a Business Select fare

Business Select fares come with many perks including Fly By priority lane access, a complimentary premium drink, and yes, guaranteed receipt of an A1-15 boarding position.

Business Select fares are not cheap. They can often be multiple times more expensive than Wanna Get Away fares, but they tend to be a better deal than Southwest’s middle tier called Anytime fares.

If you’re willing to pay for a seat upgrade, it’s almost always better to opt for Business Select over Anytime fares because you’ll get benefits like elevated points earning and the guarantee of a good seat.

Buy upgraded boarding when available

While not quite a guarantee, Southwest allows you to buy any remaining A1-A15 boarding position for an extra fee. You can purchase that either on the day of travel at the ticket desk or gate, or within 24 hours of takeoff on Southwest's website .

It’s $30 to $80 per segment depending on your itinerary. These positions are not assigned to regular ticket customers once the 24-hour check-in window begins, so if the flight is low on elite flyers or Business Select passengers, there may be some available for purchase.

Some cards, such as the The Platinum Card® from American Express or The Business Platinum Card® from American Express , can offset the cost of upgraded boarding by offering a $200 airline incidental credit , which is an annual statement credits toward incidental air travel fees with one qualifying airline of your choice.

Use a Southwest credit card to get complimentary upgraded boarding (when available)

As a benefit of having the Southwest Rapid Rewards® Priority Credit Card or the Southwest® Rapid Rewards® Performance Business Credit Card , you’ll be reimbursed for up to four upgraded boardings to positions A1-A15 every anniversary year.

The process is the same as anyone else purchasing upgraded boarding. You’ll have to buy it on the day of travel at the ticket desk or gate, and it’s only for sale if seats are available. But no matter the cost — whether $30 or $50 — you’ll get that four times a year in the form of a credit reimbursement.

Those boardings can be purchased all at once or for different flights, so you could opt to upgrade your posse once or give yourself the VIP treatment a few times throughout the year.

» Learn more: The best airline credit cards

These choices won’t guarantee an A boarding position like the recommendations above, but they’ll still put you ahead of others who try to check in online 24 hours out or at the airport ahead of their flight:

Have Southwest elite status

Customers with Rapid Rewards A-List Preferred or A-List Member status get their boarding position automatically reserved 36 hours before departure. That's before normal check-in begins, putting them ahead of everyone else who has to wait for that 24-hour window. The benefit also applies to other travelers on the same reservation as A-List Preferred or A-List Members.

While holding Southwest status is not a guarantee of an A position (e.g., if everyone else on the flight also had A-List Preferred or A-List status), it will get you the earliest position available and most often lands you in the A1-A15 positions.

Buy EarlyBird Check-In

EarlyBird Check-In is an add-on to your ticket that automatically checks you in 36 hours before the flight's scheduled departure time. That puts you in the running for the best boarding position next to the folks with Southwest status or Anytime and Business Select fares, and ahead of everyone else who has to wait for the 24-hour window.

EarlyBird Check-In typically costs $15-$25 one-way per passenger on top of your fare price.

As far as how the order of EarlyBird Check-In is decided amongst everyone who pays for it: Boarding positions are assigned based on the time that EarlyBird Check-In was bought relative to passengers within the same fare class. So Wanna Get Away Plus passengers will be checked in ahead of Wanna Get Away passengers with EarlyBird.

EarlyBird does not guarantee a boarding position, but it does increase your odds of getting in a better boarding position. Often, you’ll find yourself in A20 or better with EarlyBird check-in.

If you’re trying to decide what’s a good seat on your Southwest flight, head over to Seatguru. Once there, type in your travel date and flight number to choose your flight.

Oftentimes, Seatguru will show several aircraft configurations for a specific flight. For Southwest, Seatguru features three aircraft seating charts: Boeing 737 MAX 8, Boeing 737-700 and Boeing 737-800. Make sure the aircraft type you’re on matches the result provided by Seatguru.

After you’ve confirmed that, take a look at the seat reviews. The seats on the plane will either be green, yellow, red or white. Green means it's a great seat (usually with extra legroom), yellow means there is some drawback (like limited recline), red shows several drawbacks (such as a misaligned window and near the bathroom).

Seats that are white have no pros and no cons, they are just regular seats for the cabin.

If you’re cool with checking your luggage if the overhead bins run out of space or don't mind the middle seat for a few hours, then getting assigned Group C will be manageable.

But if you want to be among the first to board and accidentally ended up with a bad boarding position, your best bet to jump the line is to pay the $30-$50 for an A1-15 boarding position. You can do this either in-person at the airport or online.

If Business Select is sold out, you’re probably out of luck on purchasing upgraded boarding. Next time, consider purchasing EarlyBird Check-In or booking a higher fare class to begin with.

Southwest offers three boarding groups (A, B or C), and a position 1-60+, which get assigned at check-in. While the Southwest boarding process can be confusing at first glance, remember this: Check in exactly 24 hours before your flight, and most of the time you’ll be OK.

Or, be prepared to pony up some extra cash for expensive tickets or upgraded boarding passes. Know which of your credit cards may offer airline credits to offset these fees, as they can get you out of a jam when you miss the check-in deadline.

If you’re traveling with a larger group with multiple reservation numbers, everyone needs to handle their business and check in separately if you want any shot at getting boarding positions near each other.

Southwest follows an open seating style, meaning there are no assigned seats. You’ll be assigned a boarding group (either A, B, or C) and position (1-60+) upon check-in, which determines your boarding order. Once on board, you choose your seat. If you’re last to board, you likely won’t get to sit with your family.

However, Southwest has a solution to better ensure families can sit together. If you’re traveling with a child 6 years old or younger, up to two adults may board during Southwest’s Family Boarding period, between Group A and Group B boarding (unless both the child and adults have A boarding passes and can board in that earlier group).

For an additional fee, EarlyBird Check-In automatically checks you in 12 hours ahead of the traditional 24-hour check-in window. While it’s not a guarantee of the coveted A boarding group, you’ll end up in an earlier boarding position than if you had not paid for it.

Families with children 6 and under can board before Group B free of charge, so for these travelers, paying for EarlyBird Check-In is usually not worth it.

However, if you have children older than 6 and don’t want to risk sitting apart on the plane, it can make sense to pay for EarlyBird Check-In.

Your Southwest boarding group is determined upon check-in. The earlier you check in, the earlier your boarding group.

Typically, you’ll check in for your flight online beginning 24 hours before the scheduled departure time or anytime thereafter. If you don’t, you can check in and get your boarding pass at the airport through the Southwest ticket counter or, if available, a self-service kiosk.

However, you can secure an earlier boarding position by purchasing a Business Select fare, purchasing EarlyBird Check-In or by purchasing an upgraded boarding pass from the counter on the day of travel (when available).

Generally, yes, you can sit anywhere on Southwest. Since the airline's flights have open seating, you simply choose any available seat once on board.

There are a few exceptions. For example, passengers who preboard may not occupy an exit seat.

Seniors do not get priority boarding on Southwest.

There is priority boarding for customers who have a specific seating need to accommodate their disability, who need assistance in boarding the aircraft or who need help stowing an assistive device. These passengers board before Family Boarding, between the A and B groups.

No, Southwest does not have assigned seats. Instead, passengers can select their seat upon boarding. Passengers board in alpha-numerical order, and your boarding position is determined by your fare, if you purchased EarlyBird Check-In, whether you're part of certain preboarding groups and how quickly you check in for the flight 24 hours ahead of departure.

If you are assigned to boarding group C on Southwest, expect to have fewer window and aisle seat options, and less overhead bin space. You may, however, secure a middle seat towards the front of the plane, which can mean earlier disembarkation. Though boarding Group C on Southwest isn't great, there are some possible upsides.

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Incoming Southwest CEO Says Assigned Seats May Be in Airline's Future

Southwest does not currently assign seats but instead gives passengers a boarding group and reserved boarding number when they check in.

Assigned seating may be in Southwest's future, the airline's incoming CEO said at a virtual town hall this week.

The airline, long known for its unique way of doing things, does not currently assign seats but instead gives passengers a boarding group and reserved boarding number when they check in. However, incoming CEO Robert Jordan, who was previously the airline's executive vice president and will officially take the reins in February, said it may be time for a change.

"Could we one day need to take back up the assigned-seating question? I think we may have to do that," Jordan said, per Travel Weekly , adding the airline would look at the impact of seat assignments on things like turnaround time and how important it is to business travelers. "Just know this. We are committed to continuing to look at our product, making sure it's relevant."

But Jordan added the potential move isn't something customers can expect to see in the immediate future. And as for another Southwest mainstay, Jordan said free checked bags aren't going anywhere anytime soon.

Instead, Jordan said the airline will focus on things like providing more reliable Wi-Fi, hiring more workers (which will, in turn, mean more planes in the sky), and restoring full in-flight service.

"We need to get back to the point where you can set your watch by the reliability of our operations," he said, adding, "It's going to take into 2023 to restore the network completely back to where we were in 2019."

Southwest has also added new customer services this year, like allowing passengers traveling back to the United States from international destinations to purchase discounted COVID-19 test kits .

The airline is also known for its Companion Pass program , which allows eligible fliers to designate one other person to fly with them nearly for free.

Alison Fox is a contributing writer for Travel + Leisure. When she's not in New York City, she likes to spend her time at the beach or exploring new destinations and hopes to visit every country in the world. Follow her adventures on Instagram .

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How to get seats together as a family on Southwest Airlines

Editor's Note

Update: Some offers mentioned below are no longer available. View the current offers here .

There's a lot for families to love about Southwest Airlines . Free checked bags can be a lifesaver and knowing you're eligible for free changes and cancellations is also a customer-friendly policy for whenever "life happens." The open-seating policy, though, can be stressful if you're traveling with children since there's no guarantee about where you'll sit.

While some airlines make it challenging to get free seat assignments with your family , Southwest's approach is quite different. In fact, Southwest does not assign seats in advance at all. While Southwest's open-seating policy is unusual compared to other U.S. airlines, it works to the advantage of some young families, especially if you are hoping to score a free open seat for your lap baby .

Get the latest points, miles and travel news by signing up for TPG's free daily newsletter .

How does Southwest boarding work?

Before we get into specific seating strategies, here are some basics on how the Southwest boarding process works.

When you check in for your flight, you are assigned a boarding pass number in one of three groups based on the time you check in: A, B or C. The passes in each group are numbered from 1-60. Someone who checks in relatively early may be assigned A45, potentially the 45th person to board. Someone who doesn't check in until much later may end up with C15, or roughly the 135th person to board. However, the numbers aren't exact because some people get a chance to board early in the process, regardless of their assigned number.

If you have Southwest A-List status , purchase a Business Select fare or buy EarlyBird Check-In , you are automatically reserved a boarding slot before the 24-hour check-in mark. So, you'll board early on in the process. Otherwise, you are assigned your number based on when you check in for your flight. The highest available boarding slot at your time of check-in will go to you.

Related: 9 cool places you didn't know you could fly on Southwest

When it comes time to board, you will line up in order at signs for your respective boarding groups. There will be an A1-A30 line and an A31-A60 line. Once the A group starts boarding, the B group will begin lining up in the spots the A group previously occupied. You do need to (more or less) get in your actual numerical order. For example, if you have B25, you need to be toward the back of the B1-B30 line. It isn't as hard as it sounds, but it is a unique process. And yes, you may feel a bit like cattle.

Southwest offers Family Boarding after the A group but before the B group, for up to two adults traveling with children 6 and younger. This essentially allows families to "skip the line" if they were otherwise assigned a B or C boarding position.

Once you get on board, you can choose any seats that are still unoccupied. The better your boarding group and number, the more seats you will have to select from. This is relevant for everyone, but especially relevant if you are trying to get multiple seats together for your family. However, if the flight has through passengers from a previous flight, some seats will be occupied even when A1 boards.

Related: Best offer we've seen yet: Earn up to 100,000 bonus points with these Southwest cards

How to make sure your family sits together

Now, let's discuss a few things you can do to ensure that your family gets seats together when flying Southwest.

Purchase EarlyBird Check-In

With EarlyBird Check-In, you'll automatically get a spot in the boarding process 36 hours before the flight -- which is 12 hours before you'd otherwise be able to check in. Purchasing EarlyBird doesn't guarantee you'll get an A boarding spot, but you have an excellent chance.

EarlyBird Check-In is the easiest way to secure a good boarding spot, but it comes with an extra cost that ranges from $15-$25 per direction per person. This purchase is nonrefundable, even if you later cancel your reservation. So, you won't want to buy EarlyBird Check-In unless you're sure you'll take the trip.

However, note that several Southwest credit cards , including the Southwest Rapid Rewards Plus Credit Card and Southwest Rapid Rewards Premier Credit Card, reimburse you for up to two EarlyBird Check-Ins that you charge to your card each anniversary year.

Related: Why purchasing Southwest early boarding rarely makes sense for young families

Check in exactly 24 hours before departure

As we have noted, Southwest starts handing out most spots in the boarding process exactly 24 hours before the flight. If your boarding number matters to you, and you don't want to pay extra to secure a good spot, then it is crucial that you are at a computer or in the Southwest app precisely 24 hours before departure to check in your whole party. This will be the difference between you getting in the A group or the C group.

Remember, if you are using your Southwest Companion Pass to have a friend or family member fly with you for free (other than taxes), you'll have to check them in separately. Your companion will have a different confirmation number for their ticket, so make sure to check that person in at the 24-hour mark as well.

Related: Top 9 Southwest international destinations for families

Board during Family Boarding

If you have a child in your party who is 6 or under, you can board during Family Boarding after the A group regardless of your boarding pass position. Your young children and up to two adults can board during this time.

In theory, only 60 folks will have boarded ahead of you and about two-thirds of the plane should be empty if you board during Family Boarding. However, passengers on the flight's previous segment will also occupy some seats unless you're on the first flight of the day. Even so, you'll almost certainly find a few empty rows if you board during Family Boarding.

Related: Your guide to flying with kids of every age

Have A-List status or fly on a Business Select fare

If someone on your reservation has A-List status, Southwest will automatically reserve boarding positions for the entire group 36 hours before departure. Likewise, you can purchase Business Select fares to guarantee A1-A15 boarding positions -- but these fares are often rather pricey.

As such, neither of these solutions are practical for most families traveling on Southwest. However, families that fly Southwest often should consider holding one or more Southwest credit cards to make earning status a little easier. For example, with the Southwest Rapid Rewards Priority Credit Card, you'll earn 1,500 tier qualifying points toward A-List status for every $10,000 spent. Plus, those purchases count toward earning a Companion Pass , too.

Related: The ultimate guide to Southwest credit card eligibility

Pay for an Upgraded Boarding slot, if available

If there are unsold A1-A15 boarding slots (ones that typically go to those who pay higher Business Select fares), Southwest may offer them as Upgraded Boarding slots for $30-$50 each before the boarding process gets underway. This is a last-ditch way to board early if all other methods have failed.

Paying for upgraded boarding is an expensive solution unless you have the Southwest Rapid Rewards Priority Credit Card or the Southwest Rapid Rewards Performance Business Credit Card . After all, both of these cards will reimburse the cardholder for up to four Upgraded Boardings each card membership year. While I'd have to be pretty desperate to pay for this perk, it's a nice bonus when it's available at no cost to the cardholder.

There's no way to buy Upgraded Boarding until you're at the airport, so you'll need to inquire at the ticket counter or departure gate to see if there are options available. If you want to use one or more of your complimentary Upgraded Boardings from the Southwest Priority Card or Southwest Performance Business Card , you'll need to have your card available for the transaction. The charge is processed normally and then later reimbursed on your credit card statement.

Related: Why now is the best time to apply for Southwest Airlines credit cards

Book the first flight of the day

Southwest offers many continuation flights, so passengers from the previous segment may already occupy some seats on board when boarding begins. However, if you are on the first flight of the day for your aircraft, there will be no through passengers already on board.

Related: The difference between direct and nonstop flights

Bottom line

Some passengers love Southwest's open-seating policy, while others strongly dislike it. But love it or hate it, families can work around it. With young children, Family Boarding is a great (free) option. And for families with kids older than 6, checking in exactly 24 hours before departure should be sufficient. But if you don't want to "sweat the small stuff," paying the extra $15-$25 per person per direction for EarlyBird Check-In is an excellent way to ensure your family will sit together.

Finally, if you've had your eye on a new Southwest credit card , now is an excellent time to apply. After all, the following Southwest consumer cards are all offering a sign-up bonus of 50,000 points after you spend $2,000 on purchases in the first three months from account opening and an additional 50,000 points after you spend $12,000 on purchases in the first 12 months from account opening:

• Southwest Rapid Rewards Priority Credit Card.
• Southwest Rapid Rewards Premier Credit Card.
• Southwest Rapid Rewards Plus Credit Card.

Best of all, these bonus points could help you earn the famous Southwest Companion Pass through the end of 2023 if you time your spending carefully . And with the Companion Pass, you'd only need to pay the taxes and fees on your companion's ticket when you fly together on Southwest.

Additional reporting by Becky Pokora.

Is Southwest about to end its free-for-all seating?

The company says it is ‘very seriously studying’ alternatives to its signature open-seating system

Southwest Airlines fans know the drill: Check in to your flight exactly 24 hours in advance and secure your spot in line to board the plane. What seat you’ll end up in? That’s a mystery until the last minute.

A puzzle to some and an invigorating challenge to others, Southwest’s unique boarding process and one-class cabin are now under the microscope as the airline looks for ways to prop up its financial performance. In a call with investors Thursday, Southwest CEO Bob Jordan said executives are “very seriously studying” seating and the way passengers board the planes.

“It’s been several years since we last studied this in-depth, and customer preference and expectations change over time,” Jordan said. “We are also studying the operations and financial benefits of any potential change.”

Unlike most airlines, Southwest doesn’t have a premium section on its planes that commands higher fares. Where other carriers might charge extra for a cushy seat in the first few rows or an extra-legroom option near the front, Southwest customers can grab whatever seat is open. A spot near the front won’t come with any additional frills, however.

In a news release announcing quarterly earnings, a conference call discussing those results and an interview with CNBC , representatives said they were taking a deep look at customer preferences around seating and boarding. The current open-seating system was put in place when airliners were generally less full, the company said, noting that preferences change as planes fill up.

“There’s no decision, there’s nothing to report other than we are seriously looking at this,” Jordan said in response to a question about seating. “But early indications both for our customers and for Southwest look pretty darn interesting.”

While Southwest has contemplated the possibility of assigned seating for nearly two decades at least , the review has accelerated over the past six months, the CEO said. Jordan said the company will say more during an event for investors in September. The company has also recently said that it is preparing to add red-eye flights in the next couple of years.

Today, Southwest passengers can pay more to end up in a better seat, even without picking that seat in advance. Upgrades that provide priority boarding and early check-in give customers the first pick of spots. The airline makes “hundreds of millions of dollars” from those upgraded boarding options, executives said last year.

“They’re in kind of a pickle regarding revenue generation, so they’re looking at everything,” said Robert W. Mann, a consultant and former airline executive. “I think what they have seen is that when they’ve tweaked their existing cattle call … they find it to be very lucrative.”

He said that if the airline could deliver a more “pleasant” boarding process, or seat selection for a fee, it would probably be attractive to travelers.

“There’s nothing about their boarding process that they couldn’t improve,” Mann said.

Travel analyst Henry Harteveldt, president of Atmosphere Research Group , said he did research more than a decade ago that found a large number of people avoided Southwest because it did not offer extra-legroom seats, assigned seats or a premium business-class cabin. He said that the airline could make “an enormous amount of money” by adding assigned seating — and that travelers would probably welcome knowing what seat they would end up in.

“I think it could be an incredibly positive thing for the airline, but I recognize that Southwest has a more-than-50-year history of being egalitarian, of having open seating and being different from other airlines,” he said.

More on air travel

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Pet peeves: Why do “gate lice” line up early for a flight ? Psychologists explained for us. Another move that annoys airline workers: abusing the flight attendant call button . For more on how to behave on a flight, check out our 52 definitive rules of flying .

Plane mess: Stories about extremely disgusting airplanes have been grossing out travelers. The question of plane cleanups became the subject of a recent debate after a flight attendant allegedly told a pregnant passenger to pick up the popcorn spilled by her toddler.

Frequent flying: Airline status isn’t what it used to be, but at least there are some good movies and TV shows to watch in the air. And somewhere out there, experts are trying to make airline food taste good.

What is your policy for Customers of size?

Customers who encroach upon any part of the neighboring seat(s) may proactively purchase the needed number of seats prior to travel to ensure the additional seat(s) is available. The armrest is considered to be the definitive boundary between seats; the width of the narrowest and widest passenger seats (in inches) is available on our Flying Southwest page . The purchase of additional seats serves as a notification of a special seating need and allows us to adequately plan for the number of occupied seats onboard . It also helps us ensure we can accommodate all Customers on the flight for which they purchased a ticket and avoid asking Customers to relinquish their seats for an unplanned accommodation. Most importantly, it ensures that all Customers onboard have access to safe and comfortable seating. You may contact us for a refund of the cost of additional seating after travel. If you prefer not to purchase an additional seat in advance , you have the option of purchasing just one seat and then discussing your seating needs with the Customer Service Agent at the departure gate. If it’s determined that a second (or third) seat is needed, you’ll be accommodated with a complimentary additional seat.

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The Best Seats When Flying on Southwest Airlines [2024]

Katie Seemann

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Table of Contents

Why fly southwest airlines, southwest airlines boarding process, southwest airlines seat configurations, the best seats on southwest airlines, final thoughts.

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Having the right seat on your flight can sometimes make or break your day (or trip). Unlike other airlines, Southwest has an open seating policy . That means you can choose any open seat on the plane once it’s your turn to board.

But if you aren’t a frequent flyer, how do you know which seat will be right for you? Here are some tips about choosing the best seat on Southwest Airlines so you’ll have the most comfortable flight possible.

Why would you even want to fly on Southwest Airlines anyway? There are a lot of reasons — here are just a few:

• 2 free checked bags
• No cancellation or change fees
• The Southwest Companion Pass
• Free inflight entertainment
• Lots of great destinations, including Hawaii and the Caribbean

Since the Southwest Airlines boarding process is a bit different than other airlines, let’s take a quick look at the basics.

You’ll board your Southwest flight based on a boarding group (A, B, or C) and boarding number (1 to 60). Once you’re on the plane, you can choose any open seat.

Your boarding position is based on a few factors:

• Check-in Time: Check-in begins 24 hours before your flight is due to depart; the earlier you check-in, the better your boarding position.
• Type of Ticket: Business Select tickets are automatically assigned an A1 to A15 boarding position.
• Elite Status: If you have  A-List or A-List Preferred status , you’ll be able to board before the B group regardless of your boarding position.
• EarlyBird Check-In: If you purchase EarlyBird Check-In , you will be automatically checked in up to 36 hours ahead of time for a better boarding position. Free EarlyBird Check-In comes as a perk with select Southwest credit cards .
• Upgraded Boarding: You can purchase Upgraded Boarding beginning 24 hours before departure, if available, which will get you an A1 to A15 boarding pass. Select Southwest credit cards come with free Upgraded Boarding passes.
• Preboarding: Travelers with disabilities, active-duty military members, and families traveling with children ages 6 and under can board between groups A and B if they do not receive an A boarding pass.

Hot Tip: While you might be inclined to always purchase EarlyBird Check-In , you won’t need it if you’re traveling with a child 6 years old or younger, have A-List or A-List Preferred status, have a Business Select or Anytime ticket, are active-duty military, have a disability, or are planning to purchase Upgraded Boarding.

Southwest Airlines flies only Boeing 737 planes . Currently, Southwest uses 3 types of 737: Boeing 737-700, Boeing 737-800, and Boeing 737 MAX 8. A fourth type of plane, the Boeing 737 MAX 7, will be coming in the next couple of years to replace some of the older 737-700 planes.

Boeing 737-700

The Boeing 737-700 has 143 seats, and it accounts for  60% of Southwest Airlines’ fleet. Each seat has a width of 17 inches and a pitch of 31 inches.

Boeing 737-800

The slightly larger Boeing 737-800 has 175 seats, each with a width of 17 inches and a pitch of 32 to 33 inches.

Boeing 737 MAX 8

The Boeing 737 MAX 8 planes are the newest addition to the Southwest fleet. Each plane has 175 seats with a width of 17.8 inches and a pitch of 32 to 33 inches.

These tips have been collected from countless flights on Southwest Airlines. Keep in mind that since Southwest Airlines has open seating, a specific seat is never guaranteed — not even if you have an A1 boarding position. The flight could have passengers that are staying on the aircraft from the previous flight!

The Best Seats if You’re Flying With Young Kids

Flying with kids can be interesting. Even the most seasoned young travelers are prone to meltdowns and tantrums occasionally. If you’re flying with kids on Southwest , head to the back of the plane. You’ll want to do this for a few reasons.

• You’ll find the most empty seats in the back of the plane, so you’ll likely be able to find seats together. If you’re traveling with kids 6 and under, you’ll be able to utilize family boarding. Family boarding happens after the A group, so there shouldn’t be a need to purchase EarlyBird Check-In to guarantee seats together.
• Sitting in one of the very last rows will put you near the bathrooms and flight attendants. This can be crucial if you end up with a kid who’s sick, messy, or just “kind of” potty-trained.
• Most people with kids tend to end up near the back of the plane, so you’ll be among passengers who may be understanding if your toddler cries during the entire flight.

The Best Seats for the Most Legroom

Everyone loves extra legroom on a flight and the good news is that Southwest offers more legroom than most other domestic carriers.

However, if you’re really tall , that still might not cut it. Sure, there’s more legroom in the bulkhead and exit rows , but there are 1 or 2 coveted seats on every Southwest flight that you’ll really want to find.

There is a window seat behind the exit row that doesn’t have any seat in front of it, giving you a ridiculous amount of legroom . It’ll be seat 12A on the Boeing 737-700, seats 16A and 16F on the Boeing 737-800, and seats 16A and 16F on the Boeing 737 MAX 8.

You need some luck to get this seat. Your chances are determined by your boarding position and the number of Business Select passengers ahead of you. Business Select passengers tend to be seasoned business travelers who know about this seat.

If you don’t have a Business Select ticket, but really want this seat, you may want to consider paying for Upgraded Boarding . Different from EarlyBird Check-In, an Upgraded Boarding position can be purchased at the gate or added at check-in if available. This will get you an A1-15 boarding pass and will give you a good chance at getting your desired seat.

These credit cards come with 4 Upgraded Boarding passes per year:

• Southwest Rapid Rewards ® Priority Credit Card
• Southwest Rapid Rewards ® Performance Business Credit Card

The Best Seats if You’re a Nervous Flyer

If you’re not a fan of turbulence (and, really, who is) look for seats over the wings. These seats offer the smoothest ride. Additionally, seats toward the front of the plane will shield you from turbulence more than seats at the back of the plane, where you’ll feel any up-and-down bobbing more.

The Best Seats if You’ve Got a Short Connection Time

If you’ve got a short connection time, you’ll want to get off the plane as quickly as possible. The bulkhead seats (first row) will be your best bet . However, these seats tend to go pretty quickly. If you’re really short on time, you may want to consider paying to upgrade your boarding position. As mentioned, some Southwest credit cards come with free Upgraded Boarding passes.

If you choose the bulkhead, remember that you won’t be able to put a carry-on or personal item in front of you , so everything will need to be stored in the overhead bins.

If the bulkhead seats are already full, choose the first aisle seat you see.

Hot Tip: Looking for a great credit card that will earn tons of points? Check out our guide to the best credit cards for Southwest Airlines flyers .

The Best Seats if You Want an Empty Seat Next to You

There’s never a guarantee that you’ll have an empty seat next to you, but you can do your best to be one of the lucky ones if your flight isn’t full. After boarding, head towards the back of the plane, and grab a seat that’s about three-quarters of the way back .

Once the last people have boarded and are looking for an aisle or window seat, they have a tendency to go toward the back of the plane before admitting defeat and taking a middle seat. If you’re just a little way up from the very back, you stand your best chance of missing these people and ending up with an empty seat next to you.

The Best Seats if You Want To Recline

If you’re looking forward to putting your seat back to take a little snooze on your flight, be sure to choose a row that can actually recline.

You’ll want to avoid the exit rows, the row in front of the exit row, plus the last row of seats on the airplane. These seats typically do not recline at all.

These rows may have limited or no recline on Southwest Airlines:

• Boeing 737-700 : Rows 10, 11, and 24
• Boeing 737-800 : Rows 13, 14, 15, and 30
• Boeing 737 MAX 8 : Rows 13, 14, 15, and 30

The Best Seats if You’re Traveling With a Large Group

If you’re traveling with a large group and you all want to sit together, your best bet will be to head to the back of the plane . It’s probably not necessary to purchase EarlyBird Check-In as long as your whole party can remember to check in exactly 24 hours ahead of time. You’ll most likely end up with boarding positions in the B boarding group, which should be enough to get most of your group together.

The Best Seats if You’re Sick

Flying while you’re sick isn’t fun for anyone. While it’s best to stay home if you can, sometimes you have to get on a plane when you aren’t feeling your best. If this is the case, head for the last row of the plane. This way, you’ll be close to the bathroom and most of the passengers will face away from you, so you can be as discreet as possible.

However, if you have a tendency towards motion sickness , a seat over the wings will be your best bet to avoid as much turbulence as possible.

The Best Seats if You Want Your Drinks First

If you want to be the first to get a drink on your Southwest flight, you’ll want to choose your seat wisely. On a 737-700, choose rows 1, 9, or 17. On a 737-800 or 737 MAX 8, you’ll want to choose rows 1, 9, 16, or 23 for the fastest drink service.

Flying on Southwest Airlines can be great — you won’t have to pay to check your bags and you can change your flight with no penalty. Plus, you can choose any seat you want once you’re on the plane. While that might be a little confusing at first, once you know what you’re doing, it’s a great system.

Knowing what type of flyer you are can help guide you to the right seat. Once you know what works best for you, you’ll be boarding your flights like a pro.

Frequently Asked Questions

What rows have the most legroom on southwest airlines.

If legroom is what you’re after, you’ll want to look for a seat in the first row (the bulkhead) of the aircraft or the exit rows. If you’re flying on a Boeing 737-700, the absolute most legroom is in seat 12A which is missing the seat in front of it. On a Boeing 737-800 or Boeing 737 MAX 8, the seats with the most legroom are 16A and 16F.

Can families sit together on Southwest?

Yes, if you’re traveling with young children you will be able to sit together. When you are traveling with a child 6 years old or younger, you’ll be able to use family boarding which takes place before the B group. This ensures you’ll be able to find seats together. If you aren’t traveling with young children, head to the back of the plane when you board for your best chances of finding seats together.

How do you get priority boarding on Southwest?

If you’d like a better boarding position on Southwest, there are a few ways to get it.

• You can purchase a Business Select ticket which will automatically come with an A1 to A15 boarding position.
• You can purchase EarlyBird Check-In which will automatically check you in up to 36 hours ahead of time (EarlyBird Check-In comes free with Anytime tickets).
• You can purchase an Upgraded Boarding position beginning 24 hours before departure if there are spaces available. This will give you an A1 to A15 boarding position.

Where should I sit on a Southwest flight?

The best place to sit on a Southwest flight depends on a few factors. If you want extra legroom, look for the bulkhead seats or exit row seats. If you want the best chance of having an empty seat next to you, head to the mid-back of the plane. If you’ve got a tight connection, stick to an aisle seat in the front of the plane.

What row on Southwest gets drinks first?

To get the fastest drink service on a Southwest Airlines flight, choose row 1, 9, or 17 on a 737-700, or choose row 1, 9, 16, or 23 on a 737-800 or 737 MAX 8.

What is the best seat on Southwest Airlines?

While the best seat can be subjective, seats with the most legroom are often the most coveted. These seats include the bulkhead seats (row 1), the exit row seats, and the window seats behind the exit row door (seat 12A on the Boeing 737-700 and seats 16A and 16F on the Boeing 737-800 and Boeing 737 MAX 8).

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About Katie Seemann

Katie has been in the points and miles game since 2015 and started her own blog in 2016. She’s been freelance writing since then and her work has been featured in publications like Travel + Leisure, Forbes Advisor, and Fortune Recommends.

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The Travel Sisters

Tips on how to get a good seat on southwest airlines.

by Matilda | Mar 24, 2021 | Family Travel , Southwest , Tips | 103 comments

Learn how the Southwest Airlines seating process works.

Southwest Airlines has a unique open seating policy – basically, seats are not assigned. When you check in for your Southwest flight, you are assigned a boarding group. Your boarding group and position determine the order in which you will be allowed to board the flight. Upon boarding the flight, you may choose any open seat.

Learn about Southwest Airlines boarding groups.

When you check in for your Southwest flight, you are assigned a boarding group (A, B, or C) and a boarding position (1-60). During the Southwest boarding process , passengers are instructed to line up in order based on their boarding group and position.  So, passengers holding A group boarding passes board first, then B, then C. Within each group, passengers will line up based on their numbers.  For example, A1 will board before A20.

The key to getting a good seat on Southwest is, obviously, to board early.

I’ve found that an A group or early B group (B1-B30) is always sufficient to provide me with several good open seats and plenty of overhead bin space. B31-B60 can be okay too but it depends on how many people you are traveling with, how full the flight is and whether the flight is connecting from somewhere else. The C group usually means “center seat” and may require you to also gate check overhead bags.

Check in EXACTLY 24 hours before your flight.

If you would like to get a good seat on your next Southwest Airlines flight, follow this rule. Check in opens 24 hours before your flight’s scheduled departure time. The earlier you check in, the earlier your spot in line will be. Many passengers will also be checking in 24 hours before the flight so a few minutes or seconds can make a big difference in your boarding group or position.  This is especially true on weekdays.  My strategy is to set an alarm or calendar entry five minutes before check in opens.  I pull up my reservation, enter all the necessary details (name, confirmation number) and wait.  As soon as the clock hits the time check-in opens, I hit that check in now button.

If you are unsure whether you will be able to check-in 24 hours prior to your flight, purchase Southwest EarlyBird Check-In.

I prefer not to spend any more money than I have to but found Southwest EarlyBird Check-In useful for those occasions I know I will not be able to manually check in.  The cost for Southwest Early Bird Check In is $15 – $25 one-way per passenger depending on the length of flight and popularity. When you purchase EarlyBird Check-In, Southwest automatically checks you in and assigns your boarding position within 36 hours of your flight’s departure. Southwest Early Bird Check In does not guarantee an A boarding position, but you most likely will be in the A or early B group. (See related post :  Is Southwest Early Bird Check In Worth It? ).

Pay even more money or fly more often to guarantee early boarding.

The only way to absolutely guarantee an A1-A15 boarding position on Southwest is to purchase a Business Select fare. This isn’t the most attractive option for leisure passengers though as the fare is more expensive.

If you still want a crack at that A1-A15 spot but don’t want to purchase a Business Select fare, you can try Upgraded Boarding .  Warning: this is not a guaranteed option as it may not be available.  On the day of travel, inquire at the gate or ticket counter before the boarding process begins.  If Upgraded Boarding is available, you can secure a boarding position in the A1-A15 group for $30, $40 or $50 per flight, depending on your itinerary.

Note: If you have a Southwest Rapid Rewards® Priority or Southwest Rapid Rewards® Performance Business credit card (our referral links), you will be reimbursed for the purchase of up to 4 Upgraded Boardings each anniversary year .

Southwest Airlines Rapid Rewards members with A-List and A-List Preferred elite status get priority boarding ahead of general boarding.

Traveling with a child? Familiarize yourself with Southwest family boarding.

Children age six years or younger and a guardian may board during Southwest Family Boarding, which occurs after the “A” group has boarded and before the “B” group begins boarding. If you have an A group boarding pass, go ahead and board with the A group instead of waiting for family boarding.

Don’t arrive late to the gate for your flight.

I repeat, don’t arrive late to the gate for your Southwest flight. There is no point in having an A or B boarding group if you will show up to your flight right before the airplane door closes. Sometimes that can’t be helped if your connecting flight was delayed so I guess at that point, just sit in your middle seat and be thankful you caught your flight.

If you have an early boarding group but by the time you arrive at your gate they are boarding a later group, don’t be shy. Immediately step to the front of the line to scan your boarding pass.  No one will think you are line cutting.

What is a best seat on Southwest?

The best seat on Southwest depends on your own personal needs.  Passengers with a connecting flight might need to sit in the front so they can deplane quicker.  Taller passengers might have an eye on snagging an exit row seat. Larger groups and families traveling with small children might want to make sure they can sit together. Personally, when traveling solo I like an aisle seat – especially one with an empty middle seat next to it. When traveling with my kids, I prefer sitting towards the back.

Find out how full the flight is before you board.

Sometimes Southwest gate agents make an announcement whether the flight is full. If not, I will ask. This is helpful in knowing whether I have a chance at my coveted aisle plus empty middle seat scenario.  On a completely full Southwest flight, I would choose an aisle seat with the middle seat already occupied by someone I wouldn’t mind sitting next to. Similarly, it would be helpful for someone traveling with a lap child to know whether an empty middle seat might be available.

Choose wisely what section of the plane you pick a seat.

Obviously not an exact science but often, older travelers and those with connecting flights seem to choose the front of the plane.  Families typically head towards the back, where they hope to find seats together and maybe an empty middle seat for a lap child.  My sweet spot on Southwest flights is from the middle of the plane to two-thirds of the way back.  The reasoning is that the front middle seats will fill up quickly with people resigned to their middle seat predicament or eager to disembark.  Also, people tend to pass up the middle section of the plane in hopes a random aisle or window seat can be found at the back.  Once they are at the back, they will likely just grab any seat there since it is so difficult to turn around.

Saving seats on Southwest Airlines is controversial and murky.

No one likes to spend any more money than they have to.  For some passengers, this means resorting to “seat saving”.  It is difficult to pinpoint exactly what Southwest’s policy is on saving seats as it is not uniformly enforced. Many people won’t necessarily mind if someone is saving a middle seat next to them for a traveling companion that is close behind but some passengers take it to the extreme.  I’ve witnessed one man board early and attempt to block off a number of seats (on a full flight) for multiple travel companions with a C group. The flight attendant intervened but that is not always the case.

Recognize sneaky and dishonest tactics.

Much like the extreme seat-savers, some people think getting a seat on a plane is a no-holds barred type of thing.  I’ve heard of passengers attempting to keep seats empty by pretending a nonexistent/imaginary travel companion is simply in the bathroom.  Not only is this dishonest but also silly- what happens if they sit nearby and clearly no one returns from the bathroom? Conflict with fellow passengers is never a good thing.

On the less extreme end, sometimes two people traveling together try to block off a middle seat.  This is great for late boarders.  If you spot one of these twosomes, make a beeline for their row and ask to sit in the middle. Most likely, they will offer up either their aisle or window seat.

103 Comments

Or you can sit in the middle of a couple and have them talk over you and pass things back and forth for four hours…my recent experience! But I guess sometimes you just get unlucky. But some of your other tips seem worth a try!

Ick, that sounds like a pretty bad flight!

Did you offer to switch seats with one of them?

My friend and I take an isle and a window, our personal preferences. If you take the middle we will not be moving which seems to surprise some passengers. If you are fun, join in our conversations

S Jumps I would join in on the conversation by asking why the two of you think you are worth three seats.

Best response ever

Did he say they’re worth two seats? Do they somehow make the third seat unavailable? NO! He said they both sit where they like and if someone comes to sit in the middle, that’s cool. They don’t swap seats just to be near their friends. Good God some people!

I would smack the shit out of your hands if you passed anything over me. I don’t mind getting apple juice all over me as long as it gets my point across.

You would then get your face smashed in and be on a breathing tube for the rest of your life… and yes, the jail time would be worth it

Internet warriors.

Are you and your friend portly people? You require that extra middle seat to share your snacks and arm rolls?

And I’d do a Taliban on your ass if you touched me

Yeah… That’s called “self-importance” and fits perfectly into how modern day people think of themselves and others. In a world of common decency, the person with the aisle seat would offer to switch with the person in the middle. It’s called “courtesy” but I’m guessing that doesn’t fit into your worldview, moron.

My girlfriend and I do this. Take the isle and window and hope no one comes. But if they do, the above is correct, we’ll offer them window. As I like Isle and my girlfriend will just move over.

Nobody is worth two seats. We just want to sit together. And we just try to pick who we’d prefer to sit with by offering them a seat. It’s no different than picking what middle seat you want to sit in by who’s already there.

Hey, you do what you have to do to be comfortable for a long flight.

You would think that because the passengers are doing all the work here, the tickets would be dirt cheap. Passengers also should be able to get their round trip tickets once and for all. This 24 hour nonsence is horrible, especially if you are away on vacation and 24 hours before you leave you have to remember to get your boarding pass arrangements done. Think about it,we go online, book our flight, go through the 24 hour process and get back online to arrange your own boarding passes. I have tried paying the extra $15 and ended up in Group C! What a ripoff! I did a lot of flying with Southwest, but have not because they do not try to improve any of this. It is a shame because they are a convenient airline for me with very little delays, free baggage, however, their prices have escalated which probably include baggage fees unknown to the passenger.

I guess you only fly SW and think the grass in greener, but SW often runs $100+ less than the competition Basic Economy. This is a new fare that is below economy. This doesn’t even included access to the overhead bin.

One more tips. Before you board, ask if flight is oversold. In lots of cases, the gate agent would let you preboard and sit in the first row so he/she could easily locate you if the flight is actually oversold and a volunteer is needed.

That’s a good one- thanks for sharing!

Unfortunately, I have seen many instances where one passenger purchases early-bird boarding and saves a seat for a traveling companion who boards later. The flight attendants do nothing.

Yeah, I’ve seen flight attendants let it slide too a few times but usually in those cases the second person wasn’t too far behind.

You should just tell them, “Oh, well where are they?” They should have been here if they wanted it.” That easy, seriously. If that is the case, tell them you had that seat they are in already saved before you got on the plane. If they complain or say I sat here first though, say, “Exactly” and just sit down. People are just too submissive.

Nice write up. One thing I’ve noticed is that the FA’S will keep preboarders from sitting in exit rows for obvious reasons. If the flight is super light just wait until everyone has boarded and then go toward the back. Most people want to sit up front. I’ve been on planes where it is totally full in the first 15 rows and nearly empty in the back. People are funny like that.

Thanks! You’re right, people are sometimes in a hurry just to get settled anywhere they grab the first open seat they find.

Thank – you so much for taking the time to write this excellent and complete guide. I’m sure many people, like me, have found very helpful

Who benefits from this idiotic seating policy? Wish Southwest would change this system. Boarding doesn’t move any faster.

Just fly elsewhere, this seating policy sucks.

I just wish southwest would make people with the those huge overstuffed over head bags sit in the back of the plane.I missed a connecting flight because I was seated further back and had to wait almost 30 minutes for families and people trying to maneuver those big bags.I never take extra bags.just a tote that fits under the seat.

I always just have one regulation size bag that goes in the overhead and is really easy to manage. If it takes that long to maneuver a bag it probably should just be checked in- bummer missing a connection.

I agree. Also one time I decided to put my computer bag up top and people kept trying to push their oversize baggage into it and when I got it out I found it was ripped from some idiot.

I also note the number of wheelchairs (all are pre-boarded along with family members traveling with the wheelchair passenger). These passengers take front seats. If a passenger requiring a wheelchair is traveling alone, however, I’ve noticed that the seats next to them are often open and available.

That’s a good one- especially if you need to be up front to catch a connection.

Some people don’t like the bulkhead seats because there are no trays so you have to hold drinks and or food. What i dont like is that those seats are not kept open for handicapped people who board when that flight was a continuing flight and those passengers are allowed to move to different seats. I had this happen when my handicapped mom and i were on a continuing flight and 2 other bigger guys moved to the bulkhead seats. Then there were handicapped passengers boarding who had to take further seats back. I think southwest needs to change that procedure. Another situation in which i voiced my opion mightily was when our flight was delayed and my mom, which they knew she was handicapped, didnt keep an open seat up front for her and i. We ended up way in the back with her in a middle seat and me in a middle seat further back. She is very hard of hearing so she kept looking at me everytime an announcement came over the pa. If the flight had had difficulty i would not b near her to help her. Its time southwest starts doing seat assignments. It takes just about the same amount of time or longer to board a southwest flight as other airlines. It would b so much easier particularly with all the stupid people who bring big duffles etc on board.

Southwest is Southwest. You really need to fly with someone else. Why would you want to change the only airline with unassigned seating? So many of us love their procedures. I’m partially handicapped. I don’t expect people to wait on me, just give me a little more time. As long as I can get on that plane and get a seat…I’m happy to be going. I love Southwest.

I agree. Southwest is southwest. Overall their my airline of choice domestically for short to mid-range flights. Each airline has different boarding procedures so it sounds like individuals that need customized travel options should go with another carrier. I sometimes do this when I travel. For example when I’m flying to coast to coast or a two to three convection I go with another carrier.

From these comments I think I will stick with United and know I have the seat I want

My son is handicapped and we usually take the first seats. Why? because he cannot walk very far and its easier. We don’t mind waiting to be the last off, as its much easier because they have the wheelchair waiting for us it lets all the others go ahead so there is no waiting. Yes we stay on the plane and do not change but we also stay in the same seats I cannot move to another seat as he is unable to communicate People have difference reasons for staying with the person that is handicapped. besides not able to walk very far he is also mentally chanallanged

I am handicapped and endured the same situation where people were already seated in the first row. I was confused cause there was no handicap first row. I asked the flight attendant where the handicap seating was and she flippantly gestured to the entire plane. I had to tell her that according to the law you must provide accomodations to the handicapped. She immediately changed her tune and asked for volunteers to move. I felt so empowered after that.

Great tips. I have seen many with an imaginary friend, some with two. They simply put all of their things on every seat in a row. Once an FA told somebody like that that they know all the tricks and made her move her stuff. Also encountered somebody with a high B ticket who said that she could stand at the very front of the B line. Even though several of us pointed out that she needs to find her number, she insisted on being in the front. I like Southwest because of their free luggage policy and the ability to bank money when changes are made.

It’s pretty funny when someone gets called out for sketchy behavior. Agree, Southwest’s change policy has come in handy more than a few times for me.

I could have really used these tips when I was selling travel! Great post!

Thanks glad you found them helpful!

The seating policy is the main reason I choose to not fly Southwest. Only time it’s beneficial for me is if I’m traveling with my toddler and get to take advantage of family boarding. Plus, I hate Midway.

I am kinda neutral on the seating policy but it does seem like most people either love or hate it.

I agree! Midway is a drag. I live close to ORD and I’m dreading that I had to book with Southwest out of Midway. Way cheaper and with my trip being in January I needed the flexibility to change if the weather was bad (cruise) and other airlines had little to no nonstop to Houston Hobby. Oh love the not nickel and dining you tho (bags,seats etc) that other airlines do.

its not so much the seating policy for me as it is the 3×3. Why not a 4 and a 2? id pay extra for the 2. would you?

Would love a 4 by 2 as well. I don’t particularly like sitting next to strangers as I require a lot of personal space.

Only fly 2-3 times per year; 3×3 ? Or 4×2 ? Hate the seating policy, love to sit with my wife. I must have an isle sit; I am extreame Claus-tro-pho-bic. The anxiety starts the day before the flight, and gets worse until the flight is over & then the return home!!! Most times the flight booking is done by someone else. When I am in control, I fly with other carriers. BTW, the horrible Clause -Tro-Pho-Bic Anxiety began 50 yrs ago by being pinned down in fire fights in war

Explain this; I check in to a flight the second it’s available and get B15. My friend checks in to the same flight hours later and gets A25. What’s up with that?

I am guessing your friend might have paid for EarlyBird check-in or maybe has A-List status.

I’m traveling for first time on Southwest with 5 family members (adults) and now worried this was bad decision. Nothing like getting stressed the first day of vacation! Suprised there haven’t been numerous altercations.

I don’t think it was necessarily a bad decision as there are a lot of positives about flying Southwest. You should be able to sit together as long as you can board early (in As or low Bs). I recommend putting an alarm and checking in exactly 24 hours before the flight time OR purchasing EarlyBird check-in. If you want to save money, 3 of you can pay for EarlyBird check-in and save the middle seats. I think seat saving is more an issue when 1 person is saving a lot of seats especially those in the aisle or window. On a positive note, I find that Southwest has more legroom than other airlines so you should have a more comfortable flight. Plus they don’t charge for checked bags.

Southwest planes are the DIRTIEST in the industry. Be sure to take disinfecting wipes with you and DON’T use the lavatory

Maybe that’s why the SW planes are so dirty. People aren’t using the bathrooms!

You should carry wipes no matter what plane you’re on. Some people are just nasty and the flight turn arounds aren’t enough time to clean up properly. This or they just don’t care enough.

I’ve written a guide (for myself) with assorted info for the first-time LUV flyer (again me). There’s lots of good tips here that I can add to my cheat-sheet. It’s helpful to be aware of all protocols before flying with them. By flying Southwest, I’m willing to relinquish an assigned seat (United) as long as I know how to get the best seat for me. Thanks!

How do you get on the A list or preferred list

A-list is for frequent flyers. You need to fly 25 qualifying one-way flights or earn 35,000 Tier Qualifying Points in a calendar year.

I will be flying Southwest from Milwaukee to Los Angels – then American Airlines to Hawaii and return to CA. In your opinion, how important is the TSA pre-check program for this type of flight?

Hi Freeman, Sorry for the delay in responding. While it is always nice to have TSA Precheck its value depends on how often you fly. I would not sign up for it only to use it on one trip. How often do you think you will be flying in the next 5 years? Do you knave any children under 13?

Thanks for your reply. We have no children under 13 nor any under 30. And we are in the 75 to 80 plus range, so I don’t know how many more years we might be traveling our selves. So even though we might get caught in a long line this time, based on the dollars, it likely won’t pay off to have the TSA Pre-check?

Probably not worth it to pay for TSA Precheck if will only use it once or twice in 5 years. It is hard to predict the future but I would suggest that each person should divide the cost of TSA by your estimate of how many flights you think you will take in the next 5 years to see how much you would pay for each use.

If you have a credit card that gives you free TSA Precheck then you might as well sign up.

You might also get TSA Precheck randomly on your boarding pass. In the past, seniors were likely to get TSA Precheck without even signing up.

Even if you do not have TSA Precheck, the line might not necessarily be long-it depends on many factors including what time and day you are flying. I would recommend going to the airport early to be on the safe side. You would have to take off shoes, jackets and belts which some people find annoying.

Thanks for the information and your help.

Now I’m worried – I just purchased 8 tickets – for me and my husband and our 8 children. The youngest one is 10, and it would be HORRIBLE if she couldn’t sit with one of us! The others are older and would love not sit with us, but I’m worried about the 10 year old! Is it possible that she would get a boarding number not by mine????

If you are all on the same reservation I think you would get nearby boarding positions.

Even if your boarding groups were not next to each other you can still board together – but you would have to board with the family member that had the last boarding position. (For example, if two people were traveling together and one had A40 while the other had B12, they would both have to board at B12 to be able to walk on the plane together.)

The key to all sit together is to board early (A group or early B group). I would recommend setting an alarm and checking in exactly 24 hours before your flight’s departure time.

We just had this happen on a full flight to Florida. I explained that my 10 year old could not sit alone and the crew asked if anyone could make room. No one responded so crew upped their game and offered free movie or drinks if someone would move to allow 2 free seats. If this happens to anyone speak up. Crew will work with uou

That is great advice. The crew does not want young children sitting alone and will usually help you sit together.

will be traveling with granddaughter and lap baby will I be allowed to board with her during family boarding in order to help with baby? This will also be first time for granddaughter to fly.

I think you would be allowed to board during family boarding. According to southwest: “An adult traveling with a child six years old or younger may board during Family Boarding, which occurs after the “A” group has boarded and before the “B” group begins boarding.”

Traveing southeest airline with a 88 year old individual, that uses a non electric wheel chair and has difficulty walking. Will this person be given pre boardimg seat assignment,early boarding and/or any other preferential treatment. Thanks for your assistance.

My first time flying southwest:

I checked in exactly 24 hours before the flight. Got boarding pass b17

Second time completely forgot, and checked in about 3- 4hr before the flight. Got A17.

So, The “early you check in the better” theory is down the drain. What I did noticed was: My first B position I paid 64 bucks for that flight. My second A17 boarding position I paid over $100 for that flights. So I guess that’s what really matters. Not how early you checked in.

We have flown on many Southwest flights and do find that, in general, the earlier you check in the better boarding position you get. One factor that affects your position is how many other people are also checking in early for that flight. For example, I have noticed that on weekday flights, I have to check in right at 24 hours because most of the people on those flights are experienced business travelers that also check in at 24 hours. On the other hand, I have checked in later for Sunday morning flights and still got a good boarding position. I have noticed that most people on Sunday flights are traveling for leisure for the weekend, are less experienced and too busy on Saturday to check in at the 24 hour mark. I wonder if that was a factor on your flights?

People may have bought early bird with a reservation. And were automatically checked-in by SW, then less than 24 hours before (even up to 10 minutes before flight) the flight if they cancel their reservation – their ‘A’ boarding position gets put back into the system and whoever checks in next gets that boarding position.

Here is a step by step guide I put together to setup automatic check-in on your own computer at the 24 hr mark – http://www.theartoftravelhacking.com/automatic-check-southwest-flights/

If you sign up for early bird check in, do you still need to check in as well to make sure you have a good boarding position? Or will it automatically show you when you log in what your boarding position is?

early bird checks you in automatically to get a good boarding position – but you will still have to print a boarding pass, get one at the airport kiosk, or pull it up on your phone before you head through security.

We signed up for the Early Bird check in. Does anybody know when I will be able to see what boarding position we received? If I log in 24 hours before the flight to check, will it be there already? Thank you for all of the other great information in this post and in the comments!

I see it when I log in 24 hours before my flight to print my boarding pass.

You’ll be able to see your boarding position right away at the 24 hour mark before you depart. Get the southwest App and they’ll send ya a push alert of your boarding position with early bird.

If you have a connecting flight, and have paid for early bird seating on the first flight, does it also apply to the second flight? We will have to change planes too!

This is one of these rules that often can vary. It should check you in but I’ve had times when I’ve had early bird that it checks in a B assignment.

This might already be mentioned by exit rows also have language, age and mobility requirements. Plus if your on a B737-700 series the window exit seat is removed on some of the aircraft. When in doubt check seat guru!

My husband and I are traveling with 5 children, the youngest being 5 years old. Does that mean that we can all board during family boarding?

In my experience, you will probably be fine. The issue Southwest tries to eliminate in Family Boarding is the opposite…4 adults trying to board with one child/toddler. Just check with the gate agent and be friendly.

Are seniors (85 years old) permitted to board a flight early, and if so, are there certain restrictions as to where they sit?

Recent experience would indicate that most people are paying for the early check in and/or that there are many A+ travelers that automatically get higher boarding numbers. Bottom line if you are an occasional SW flyer be prepared to be at the back of the bus. Checking in early will do you little good. I just checked in and got B51. Started hitting the check in button 2 minutes before my phone showed the exact 24 hour before wheels up time.

I fly SWA exclusively and am A+Preferred meaning I usually board from A16-A21. Not sure I’d pay extra to board A1-A15 as sometimes the flight is a non-originating flight and still contains many passengers flying to the next destination so you don’t get the seat you really want, hence you may have wasted your money unless the goal is to just be able to get an aisle seat or room for your bag. If I don’t get the emergency aisle I’ll sit in row 9 or multiples of 9 as they receive drinks first. I’ve only had a couple bad experiences with miserable flight crews but the exceptional experiences far outweigh those. Great airline and once you learn the boarding process and use the aforementioned tips you’ll never want to fly other airlines. Did I mention free drinks for A+ and above and the Companion Pass Program?

I will protest to the flight attendant when an early boarder puts his personal items in the seat next to him and claims he is saving a seat. I have talked to the airline and this is against their policy. I feel someone doing this is more rude then my complaint!

Travel often with Southwest, and I get really steamed when I see” wheelchair’ passengers get to board early, but on the other end of the flight,often see these same passengers sprinting around the baggage carousels lugging big suitcases.

Southwest needs a better system to identify truly deserving pre-boarders who abuse the system and laugh at the rest of us.

Perhaps its time to require medical certificates signed by doctors?

The second paragraph heading, “The key to getting a good seat…,” made me ask myself, “what’s a good seat?” I appreciate that you addressed that later in the article. As with you, I do prefer an aisle seat if just for the sake of the feeling of extra room on one side of me (briefly tucking in when the service carts come thru), though if I intend to nap on a longer flight I prefer having a window to lean up against, which is also good when a very broad passenger takes the center seat. Despite where you pick to sit, a good seat is ultimately one with overhead storage! I know overhead bin space isn’t earmarked per seat, but there is a common sense factor that makes it somewhat of an unspoken guideline. I despise when a person puts their stuff in the first open bin spot then goes to the back of the plane. The later groups board and someone filling a hole near the front of the plane has no overhead storage and has to make their way to the back to find room in a bin, then make their way back to their seat. If that isn’t bad enough, now they have to get their stuff from the back when the plane deboards, all on the account of a jerk that puts their stuff in a bin space that would typically be for a passenger in that row, rather than putting in close to the seat they chose.

Seat savers are simply violating my right to sit in a seat I’ve paid for. After a trip to Aruba last year we will never, not for all the tea on China ever, fly SWA again. Paid for business Select, arrived very early (this scenario played out identically both inbound and out) and wat in rows 7 and 13 respectively. Outbout a group of 5 children preboarded with 1 adult, each kid took a middle seat and held the entire row for others in their group in later boarding groups. FA’s were useless. Disinterested and unresponsive. I am 6’1”+, 275 and thought that paying for BS (appreciate) seats we’d have options. The seat saving kid brigade took the bulkheads and wing exit rows…how can a child hold a wing exit seat? Bonus, one of the FA’s I had asked to assist us took the opportunity to be discourteous and unprofessional the entire AUA-ISP with stop in MCO trip. Written complaints (email) followed the flights with zero SWA response. I opened 2 Chase Visa cards and purchased BS to maximize points, now I’ve got 150,000 points I will not use. Oh, almost neglected to include that through the credit card spend bonuses I had achieved my Companion Pass. SWA did not honor it for the AUA trip…! Paid full fare for both wife and I, still have a never used Companion Pass. Yikes, SWA will never see another thin dime of my hard earned dollars.

I am concerned after reading everyone’s comments. I am traveling from New York to California with my elderly mom who will be using airport wheelchair assistance to/from the gate, but she cannot sit alone and must be with me as she is non-verbal due to aphasia from a stroke and needs assistance in other areas. It’s also hard for her to get up and down. I was hoping to get the bulkhead seat with her. I’m also nervous because we have a connecting flight changing planes and we need to disembark quickly, which is going to be very difficult. What are your recommendations. She’s already stressed and I feel terrible for her.

I have come to the conclusion that Southwest is the least predictable airline there is both from comments and from my own miserable experience with them. If you haven’t already traveled, can you get a refund on your tickets and book with another less “cattle car” airline? That bulkhead seat is highly coveted by a lot of people for a lot of reasons – claustrophobia, long legs, etc. and usually goes with the first person on the plane. A communication problem will not get you the bulkhead seat. Another airline may cost more but it might be worth it not to have the worries ruin your trip. Southwest may be cheap but there is an old saying: You get what you pay for. Best wishes on your trip.

Hi….I have flown many times with Southwest. People in wheelchairs and whoever is flying with them generally get on the plane first and have the bulkhead seats. The only advantage to flying with them is free baggage. Their tickets are not all that cheap anymore. It takes forever to get a free ticket and there are so many blackout dates. I would fly with them for airport convenience, however, I started to hate when a trip that takes 2-3 hours becomes an all day deal because they stop in Baltimore. I always hated the seating issue and having to stop what you are doing to get your boarding pass online and try to not end up being in C group. Good luck when flying with them.

Blackout dates? Are you kidding me? No such thing!

This policy sucks. Southwest is the walmart of airlines. They heard people in and let them fight for seats that don’t suck. You will not sit with friends/family most of the time. They provide no seating service, letting people fight over seats. If you like being treated like you’re in a third world country, fly Southwest! Dreadful policy.

Print this out and save it. It is from Southwest website. No one can really save a seat.

Pick a seat, any seat At Southwest®, we let you sit where you like. We don’t assign seats on our flights, so feel free to sit in any available seat once you board the plane.

i pretend to be sick and start coughing. unless the flight is completely full, nobody wants to sit next to the guy that might be sick/ill.

may be deranged but it works!

Just completed a roundtrip from L.A. to Newark on Southwest with layovers in Denver and Chicago. Out of the three seating groups I know of (A, B & C), the best we managed for early check- in was B. There was always an offer for A group boarding at the gate for an additional $15-$16 when available. Boarding before the next group also makes overhead storage space easier to find. Southwest ends flights to Newark in November(?) 2019.

Postscript – I forgot to mention my shock when a guy with a full-size guitar case was allowed to take it aboard. There went two overhead storage spaces for the price of one…

Twice, or a flight from Phoenix to Baltimore and back in June I picked the middle seat in the front of the plane with more legroom because I had a small dog and was told it was occupied. I told him I didn’t Believe him ..call him an A hole and told him that If he wanted to mess with me for the rest of the flight which was five hours long. Go ahead. Never heard another word out of him for the rest of the flight. You don’t have these problems on other airlines because you get to pick your seat before your flight. Ruined my flight.

Active duty military board right after “A” (pretty much ~usually have to ~ have to have your CAC card or orders printed…). If you have uniform (which military kind of discourages unless returning from deployment) SW will also cut slack for slightly heavier bag (uniforms + boots etc…) military travel usually has deals with other carriers so frequently does seem to book with SW for some reason. TSA also seem to be nice to me when I use CAC for ID purposes in line. Only had to fly home from deployment once in uniform but number of people and other military people from almost every service were super nice (especially older heroes from ww2 etc…) military generally strongly strongly strongly discourages any alcohol drinks while in uniform so always best to decline drinks except pop or coffee. Families of other service members usually super nice too.

Mil travel *DOESNT* seem to like to use SW for some reason…

If I have 2 southwest planes within 2 hours of each other on one reservation to complete my trip, how many calls are necessary to get my boarding area for entry for both planes.

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TravelAwaits

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Southwest Airlines Says Assigned Seats For Passengers A Possibility

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Southwest Airlines is known for not assigning seats, but that could change in the future — maybe . 

“Could we one day need to take back up the assigned-seating question? I think we may have to do that,” Bob Jordan, the airline’s incoming CEO recently said in a Southwest Business virtual town hall meeting, Travel Weekly reports .

Jordan, who previously was the airline’s executive vice president of corporate services and will take over as CEO on February 1, then took pains to note there are no current plans at Southwest to make the change. However, he did say the airline needs to examine whether or not seat assignments could positively impact aircraft turnaround time.

“Just know this: We are committed to continuing to look at our product, making sure it’s relevant,” Jordan said.

Southwest uses unassigned seats as a way to make itself stand out from competitors. Indeed, its slogan is “Pick a seat, any seat.”

“At Southwest, we let you sit where you like,” the airline explains . “We don’t assign seats on our flights, so feel free to sit in any available seat once you board the plane.”

Moving Forward

In many respects, Jordan has his work cut out for him.

For instance, according to the U.S. Department of Transportation’s analysis , Southwest Airlines’ flights were ontime 83.03 percent of the time from July 2019 to July 2021. Conversely, 16.97 percent of Southwest’s flights were late or canceled.

“We need to get back to the point where you can set your watch by the reliability of our operations,” Jordan said.

Toward that end, one of the first priorities for Southwest this year is to hire between 8,000 and 10,000 workers. Jordan says that adding that staff will help the airline get aircraft back in the sky sooner.

Jordan also noted that Southwest expanded its service to 18 new markets and increased service to Hawaii during the COVID-19 pandemic. While Southwest currently uses 120 aircraft to support that expansion, it does have plans to take delivery of 114 aircraft this year.

Even so, it’s going to take a while for the airline to resume frequency levels Southwest experienced before the pandemic.

“It’s going to take into 2023 to restore the network completely back to where we were in 2019,” Jordan said.

For more about airlines’ ontime arrival records, be sure to read The 10 U.S. Airlines With The Most Flight Delays And Cancelations .

If you’d like to learn more about airport arrival records, be sure to read up on the airports with the fewest and most delays and cancelations.

Jim Fulcher has been a writer and editor his entire career. In addition to writing, he also enjoys traveling--particularly in an RV. Over the course of numerous trips, Jim has driven an RV through West Virginia, Virginia, Tennessee, Kentucky, Indiana, Illinois, Wisconsin, Iowa, Nebraska, South Dakota, and Wyoming. His favorite national park is Yellowstone, which he has visited three times.

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Southwest Airlines is considering changes to its quirky boarding and seating practices

FILE - Southwest Airlines plane prepares to land at Midway International Airport, Feb. 12, 2023, in Chicago. Flight attendants at Southwest Airlines on Wednesday, April 24, 2024, ratified a contract that includes pay raises totaling more than 33% over four years, as airline workers continue to benefit from the industry’s recovery since the pandemic. (AP Photo/Kiichiro Sato, File)

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DALLAS (AP) — Southwest Airlines is studying changes to its quirky boarding and seating policies as it searches for ways to raise more revenue .

Airline officials say they are studying possible changes but won’t have anything to announce until September. That tease is leading to speculation about whether Southwest might ditch some longstanding traditions, including the practice of passengers picking their own seats only after they board a plane.

CEO Robert Jordan says he is proud of Southwest’s “product,” but it was developed when flights weren’t as full as they are today, and customers’ preferences change over time, prompting the “deep dive” into “transformational options” in boarding and seating.

“Early indications, both for our customers and for Southwest, look pretty darn interesting,” he told analysts and reporters Thursday.

Every other major U.S. airline sells first- or business-class seats with more room and amenities. They assign seats long before passengers arrive at the airport. And increasingly, they charge extra if economy-class passengers want to pick a particular seat, such as one in an exit row or near the front of the cabin.

Those policies generate significant “ancillary revenue.” Delta Air Lines took in $4.4 billion in “premium products” during the first quarter.

Southwest doesn’t have a first-class cabin or assigned seats. Passengers line up in the gate area in an order determined partly by who checked in first and – increasingly – who paid extra to move up in line . The lucky or high-paying ones get in the “A” boarding group, followed by the middling “B” crowd and finally the dreaded “C” group, whose unfortunate inhabitants usually wind up in a middle seat, maybe in the back of the plane.

Over the years, Southwest customers learned to check in online exactly 24 hours before departure to get the best shot at grabbing the seat they wanted. In 2009, the airline began charging an extra fee — called EarlyBird — to move up in the boarding line. The fee starts at $15 per flight but goes up when planes are full.

Jordan said any changes must generate significant new revenue and can’t slow down flights . Beyond that, he was deliberately and repeatedly vague, but executives did indicate that two possible changes have been ruled out already.

Ryan Green, Southwest’s chief commercial officer, said the airline won’t impose baggage charges — it’s the only U.S. carrier that lets passenger check one or two bags for free. He said Southwest also won’t install curtains like those that separate premium cabins from the economy-class section on other airlines.

Savanthi Syth, an airlines analyst with Raymond James Financial, said the lack of assigned seating is “a huge pain point for passengers,” although a shrinking contingent still likes it. Syth thinks passengers would prefer the ability to select a seat in advance to trying to get a better spot in the boarding line.

“More importantly, I think it opens you up to a greater pool of passengers that would not consider (Southwest) because of the stress of the current process,” she said. “This is particularly important now that Southwest has lost the differentiation of no change or cancellations fees.” Southwest’s closest rivals dropped change fees too during the pandemic.

Syth is less convinced that Southwest needs a first-class cabin, but she thinks adding extra-legroom seats could be attractive. “There are plenty of tall people who could use the extra space,” she said.

Southwest executives are frequently asked about changes in their policies around baggage, seating and first-class cabins. At an industry conference in November, Jordan said there was nothing in the works.

What changed?

Southwest’s financial results have become more dismal. The company reported Thursday that it lost $231 million in the first quarter, which was worse than analysts expected and a wider loss than a year ago.

The Dallas-based airline faces sharply rising labor costs — up 19% or $462 million from a year ago, and that was before flight attendants ratified a new contract with sharply higher wages. Spending on maintenance and airport fees are rising by double-digit percentages. And Southwest can’t add as many flights as it would like because a production crisis at Boeing means there are fewer new planes.

The company is freezing hiring other than critical positions, and it will take the rare step of pulling out of four airports in August to cut costs. Even with revenue rising on strong travel demand , the airline needs more to offset inflation.

The airline promises that whatever it decides, it won’t change Southwest’s unique character. That could be a tricky balancing act in the view of its many loyal customers. They must wait out the next several months.

“We are committed to a set of new strategic initiatives. I have hinted at boarding and seating and the cabin, and we’re going to share those with you at investor day” in September, Jordan told analysts.

Simple Flying

Will southwest airlines ever introduce allocated seating.

Dallas-based Southwest Airlines is an outlier in the airline industry with its unassigned seating policy. Measured by the number of flights offered, Southwest is now the world's fourth-biggest airline. But Southwest doesn't dictate where you sit. However, according to the incoming CEO, that may change.

Southwest's new CEO flags introducing allocated seating

As reported in Travel Weekly , Bob Jordan, due to take over the top job at Southwest Airlines next month, flagged dropping the unallocated seating practice at a town hall meeting held on Wednesday.

"Could we one day need to take back up the assigned-seating question? I think we may have to do that," he said.

Southwest Airlines has long argued that its unassigned seating policy is popular with passengers and facilitates speedier boarding. That means planes spend less time at the gate and more time in the air generating Southwest money.

Over the years, the airline has tinkered with the no-system boarding system. Around 15 years ago, Southwest began assigning boarding numbers within each boarding group, in the process better controlling the boarding process as more and more people took to the air.

Around the same time, Southwest stopped allowing travelers with young children to jump the queue and board early. That was an equity issue, preventing families from deliberately rocking up to the gate at the last minute on the cheapest fares and going straight to the front. These days, if you are traveling with a child aged six or under, unless you pay the premium, the best Southwest will do is board you between the A and B groups.

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Monetizing the Southwest Airlines unallocated seating practice

Bob Jordan told yesterday's town hall meeting that changes to how the airline boards passengers aren't a top-tier priority. But Mr Jordan is interested in minimizing the time aircraft spend at gates and courting favor with high-valued business travelers.

"Just know this. We are committed to continuing to look at our product, making sure it's relevant," the incoming CEO said.

Southwest's seating free-for-all is an interesting tactic. Southwest likes to style it as a passenger-friendly option. "At Southwest, we let you sit where you like. We don’t assign seats on our flights, so feel free to sit in any available seat once you board the plane, " the airline says.

Southwest controls what would otherwise be an unseemly scramble by assigning every passenger to one of three boarding groups and a numbered boarding position.

In the 2020 calendar year, Southwest Airlines made nearly 28% of its overall revenues from ancillary fees, and like any respectable low-cost carrier, successfully monetizes the boarding process. Depending on the itinerary, Southwest passengers can sidle up to the agent at the departure gate and pony up between US$30 - $50 to go straight to the front of the first boarding group.

Alternatively, passengers can choose to pay Southwest's full-fare option on a flight rather than buy a ticket in a discounted fare bucket. Southwest's Business Select fare also guarantees passengers a spot at the front of the first group to board.

Other changes on the horizon at Southwest

Meanwhile, Bob Jordan flagged a few other things will stay the same while others may change. He confirmed there are no plans to create a Southwest first class product. Nor are there any plans to start charging for checked-in baggage.

But the new Southwest CEO says the airline does need to provide better inflight WiFi and hire up to 10,000 more employees. The latter move, which Mr Jordan wants to get done this year, will help solve the cancelations and delays that have recently plagued Southwest and caused significant problems for tens of thousands of Southwest customers.

Could Southwest Airlines really say goodbye to open seating? What travelers should know

Southwest Airlines is considering changing one of the things that sets it apart other carriers.

In a crowd of airlines where seat assignments are common, Southwest's open seating policy, where the passengers first to board get their first choice of seats, makes it unique. And the only major U.S. airline to offer open seating is considering whether to end its longtime open seating policy in favor of seat assignments.

Southwest Airlines President and CEO Bob Jordan told investors in an April 25 earnings call that the airline's staff is "evaluating options to enhance our customer experience as we study product preferences and expectations, including onboard seating and our cabin."

Also during the April 25 earnings call, Southwest announced it would end service at four airports and cut flights from two others, affecting a route out of Phoenix . Southwest passengers in Phoenix can also find out where Southwest ranked among the best airports of 2024 , and what's coming to the Phoenix airport in 2024, including a new Southwest concourse.

Southwest experimented with abandoning open seating in 2006, operating about 200 flights in San Diego where passengers were assigned seats. The airline ultimately kept open seating, but with a few tweaks.

Here's what Southwest Airlines passengers need to know about its open seating policy and whether it will end.

Is Southwest getting rid of open seating?

It's too early to say for sure, but Southwest Airlines executives publicly stated they're considering it.

The airline's staff is conducting a study on customer preference around its aircraft cabins and seating, evaluating whether consumer preferences have changed and how a shift away from open seating might benefit the company, Southwest spokesperson Laura Swift told The Arizona Republic.

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What does open seating mean on Southwest Airlines?

On a flight with open seating, passengers don't have assigned seats. Where they sit largely depends on their place in the boarding queue, as those who board the plane first (in boarding group A) get the first choice of seats. Those who are among the last to board generally have fewer options for seating, often limited to middle seats and less overhead space for carry-ons.

While Southwest's policy means they miss out on ancillary revenues from selling seat assignments, they do sell services that give passengers better boarding positions . These include EarlyBird Check-In, which ranges from $15 to $25 one-way and includes automatic check-in and a better boarding position and Upgraded Boarding, which starts at $30 one-way and offers the best available boarding position between A1 and A15 for flights departing within 24 hours.

Southwest generated $925 million from ancillary fees in 2023, up from $735 million in 2022, according to its 2023 annual report . However, the data for ancillary fees doesn't separate how much comes from EarlyBird Check-In and how much comes from charges unrelated to boarding upgrades, such as in-flight purchases.

How long has Southwest had open seating?

Southwest's open seating policy began with its first flight in 1971. At the time, it was first-come, first-serve.

This policy was reflective of the philosophy of the airline's late co-founder Herb Kelleher, who disliked class mentality and treated everyone he met as equal.

As the airline stated in a 50-year retrospective in 2021: "First-class cabins were nonexistent at Southwest. Nobody had priority in boarding: The first person in line was the first person on the plane. The people sitting up front weren’t enjoying gourmet meals and champagne. Everyone had the same snack and drink choices."

Travelers have a love-hate relationship with Southwest open seating

Despite fliers' love-hate relationship with Southwest's open seating policy, the airline's staff observed benefits from using it. It cited "numerous studies" that found open seating gets passengers on planes more quickly and efficiently, and faster boarding translated to more on-time departures and lower fares.

Southwest experimented with flights that abandoned open seating in 2006 in San Diego and San Antonio, and customer feedback showed they preferred the freedom to choose their seats.

But the experiment also revealed frustrations with the first-come, first-served aspect of open seating. A year later, Southwest began assigning letter and number combinations printed on boarding passes, so passengers could line up to board by boarding group and number, a process still used today.

Michael Salerno is an award-winning journalist who’s covered travel and tourism since 2014. His work as The Arizona Republic’s consumer travel reporter aims to help readers navigate the stresses of traveling and get the best value for their money on their vacations. He can be reached at   [email protected] . Follow him on X, formerly Twitter:   @salerno_phx .

Support local journalism.   Subscribe to  azcentral.com  today.

Southwest Airlines makes a huge change to its loyalty program

Southwest Airlines does not offer some of the perks that other airlines offer. 

The airline does not offer business- or first-class seating, so it can't reward its most loyal passengers by bumping them up to better seats.

In fact, the airline has built its entire system around a fairly democratic seating policy, where everyone gets treated mostly the same. Nobody gets an assigned seat and most passengers get their places in the three-tiered regular boarding system when they check in 24 hours before their flights.

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Top-tier members of Rapid Rewards, the airline's loyalty program, do get checked in earlier than other passengers. And if an A-List or higher member does not get an A group boarding position, they can board after the As and before the B group.

That's a subtle perk, and many would argue that it's the biggest benefit of reaching a top tier within Rapid Rewards, but compared with most airlines' programs, the Southwest rewards are fairly limited.

Southwest's ( LUV ) core perk, however, is that it awards passengers points for miles flown. The points you earn go up based on your loyalty tier and the types of tickets you fly on, and when you earn enough points, you can redeem them for free travel.

But a problem arose. If a Rapid Rewards member had one less point than a flight required, the member could not redeem points toward the flight. 

The airline has now changed its point redemption system to fix that problem.

Southwest Airlines makes a Rapid Rewards change

Southwest now offers Cash + Points, a flexible payment option for Rapid Rewards members. Members now can use a combination of points — as few as 1,000 points — and other eligible forms of payment to purchase Southwest flights, the company said in a news release.

What seems like a small change makes Rapid Rewards points more valuable as they can now be used to discount a fare, not just to purchase a full ticket.

"Twenty-twenty-four has been a big year for Rapid Rewards," Southwest's loyalty program managing director, Corbitt Burns, said on LinkedIn. 

"We started the year by adding tier benefits and making it easier to earn A-List and A-List Preferred. Results? Our Members loved it! Yesterday, we announced the new Cash + Points capability. Its purpose is to increase the value and flexibility of Rapid Rewards points. Results? Our Members love it, too." 

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The airline has also added a hotel benefit.

"Southwest Airlines is going the extra mile and is now offering its Rapid Rewards Members the ability to use their Rapid Rewards points for hotel stays on hotels.redeemrapidrewards.com powered by Rocket Travel by Agoda," the carrier said. 

"Additionally, Members booking travel with points can choose to pay for hotel bookings using only points, or a combination of cash and points, and can benefit from competitive rates for redeeming points for flights and hotel bookings at more than 400,000 properties worldwide." 

Southwest cuts multiple cities

Southwest has pulled out of four cities: Syracuse, N.Y., Houston, Intercontinental Cozumel, and Bellingham, Wash. 

"That is never an easy decision," Chief Executive Bob Jordan said during the airline's first-quarter-earnings call . "We form bonds with the airports and the communities that we serve. These are wonderful communities, and we are very grateful for their support over the past several years."

The airline has also cut service in other markets.

"In addition, we are also restructuring several other stations. Most notably, we are reducing flights in Atlanta and Chicago O'Hare," he added.

Jordan said the decisions are largely about the company's overall health.

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"While it's never our desire to exit a city or shrink service to a market, we are committed to our financial-performance goals, and network and capacity actions will continue as a lever to improve overall financial performance," the CEO said.

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