internet banking research papers

Explore the latest full-text research PDFs, articles, conference papers, preprints and more on INTERNET BANKING. Find methods information, sources, references or conduct a literature review on ...

An additional contribution of this paper is that it uses high quality bank level data from 115 countries around the world to compute some important indicators about the status of banking in these countries for the past 16 years in order to highlight the changing landscape of financial intermediation and the main functions of banks in the FinTech era.

The aim of this paper is to investigate the association and impact between online banking service practices on e-customer satisfaction, and e-customer loyalty. ... banks and other financial institutions can benefit from this research while using online banking. However, Nepal's main obstacles to e-banking are risk management, infrastructure ...

Internet Banking has become an important alternative to traditional banks. This article studies how Internet Banking's use influenced European banks' profitability and if the phenomenon of the branches' strong contraction (started in 2009 and consolidated from 2011 to 2016) depended on using these technologies or the economic crisis of the period.

Online banking possibilities are further enhanced with an increase in the proportion of citizens with internet access, e.g., in Zambia, out of a population of 18.65 million, 5.48 million internet users signified an internet penetration rate of 29.4% in January 2021 Footnote 1 compared to 20.4% in 2016 and 5% in 2012.

This research aims to fill this gap by uncovering empirical insights of digital-only banking usage from customer experience factors. This study focuses on young customers; Gen Y and Gen Z (Gen Y is represented by 17 - 25 years old users, and 26 - 35 year-old users are presenting Gen Z. In Indonesia, the minimum age of digital banking users is ...

This paper presents an exhaustive review of literature on the current developments in internet banking. It provides an overview of the changes as well as the ongoing research on internet banking. To identify relevant works, research databases were searched using 11 keywords. Only research papers on internet banking published in the last 15 ...

The study conceptualises a "total" CE framework that banks can use to enhance their online presence. Banking service providers could also analyse their financial results based on digital banking's impact on customers. Besides, banks can use this framework to strategically place "game-like features" in their digital platforms.

The expansion of information technology has led to a new form of banking. Traditional banking, based on the physical presence of the customer, is only a part of banking activities. In the last few years, electronic banking has emerged, adopting a new distribution channels like Internet and mobile services. The main goal was to allow businesses to improve the quality of service delivery and ...

In their research, Asiyanbi and Ishola (2018) demonstrated that the satisfaction degree of customers in the banking sector increases when using E-Banking services (Asiyanbi & Ishola, 2018). Similarly, Ranaweera and Neely (2003) verified that the quality of E-service is the first step of customers' satisfaction ( Ranaweera & Neely, 2003 ).

The bank of the future will have several different manifestations. This paper extends theory to explain the impact of financial technology and the Internet on the nature of banking. It provides an analytical framework for academic investigation, highlighting the trends that are shaping scholarly research into these dynamics.

Every aspect of life has been affected by digitization, and the use of digital technologies to deliver banking services has increased significantly. The purpose of this study was to give a thorough review and pinpoint the intellectual framework of the field of research of the digital banking transformation (DBT). This study employed bibliometric and network analysis to map a network in a ...

The perceived usefulness was measured using the Agarwal and Karahanna (2000) scale, following Mostafa's (2020) work. Intention to use was measured using a single-item scale based on previous research, such as Bigné et al. (2008).Three items adapted from Davis et al. (1989) and Dutot (2015) were used to measure e-banking usage. The last section of the questionnaire aims to collect ...

Several research papers that have tackled bank performance have adopted some well-known measures for assessing the operational performance of commercial banks. These well-known measures include return on total equity (ROE), and return on total assets (ROA). ... While online banking mainly focuses on digitizing the basic banking aspects such as ...

Customers' intention to use OB is influenced by many factors (Khanifar et al., 2012, Sentosa et al., 2012).Several research studies suggested that ease of use and/or usefulness significantly affect customers' intention to utilize OB (Martins, 2013).On the other hand, Venkatesh et al. (2003) concluded that user's knowledge significantly affects customers' willingness to use e-banking.

A RESEARCH PROPOSAL ON THE IMPACT OF INTERNET BANKING ON CUSTOMER RETENTION by Umme Sauda Bente Morad ID: 0920284 An Internship Report Presented In Partial Fulfillment Of The Requirements of the Degree Bachelor of Business Administration INDEPENDENT UNIVERSITY, BANGLADESH May 2013 i Internship A RESEARCH PROPOSAL ON THE IMPACT OF INTERNET ...

Customer satisfaction is critically important for its impact on customer retention and firm profitability. Internet banking service quality and customer satisfaction are inarguably the two core concepts for the researchers. It has been analysed that internet banking service quality is a key issue to maintain customer satisfaction.

Online banking is one of the e-banking services relatively a new channel and is an umbrella term for the process by which a customer may perform banking transactions electronically without visiting a brick-and-mortar institution (Compeau & Higgins, 1995; Shah & Clarke, 2009).The fast-paced technology has affected almost all industries including banking industry.

The term "Electronic Banking" or "Internet banking" is defined as a remote banking services provided by the ... American Research Journal of Business and Management ISSN-2379-1047 Volume 3, Issue 1, 7 Pages ... This research paper will introduce you to e-banking, giving the meaning, functions, types, advantages

Using the difference-in-differences and instrumental variables approaches and leveraging the history of post-independence road building and the timing of the arrival of submarine internet, the paper examines the impacts of access to these two types of infrastructure, both in isolation and in combination.

Our working paper series disseminates economic research relevant to the various tasks and functions of the ECB, and provides a conceptual and empirical basis for policy-making.The working papers constitute "work in progress". They are published to stimulate discussion and contribute to the advancement of our knowledge of economic matters.

Interest-bearing checking accounts sound great on paper, but they probably won't earn you much money. Read on for what to look for instead.