nbn plans for small business

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Business NBN plans

Whether you’re a sole trader or a small business, we’ve compared business nbn plans from 17 providers in australia to get you sorted..

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In this guide

How do I compare NBN business plans?

What are the main features of a business internet plan, what is the best nbn speed for your business, nbn 50 - best for sole traders, nbn 100 - best for small business, nbn 250 - best for small businesses with heavy usage, nbn 1000 - best for large teams, business mobile broadband plans, who are the business nbn providers in australia, frequently asked questions.

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There are 2 main things to consider when comparing NBN business plans:

• Good to know: To sign up for a business NBN plan, you'll just need a valid Australian Business Number (ABN).

Business internet plan features vary by provider, but in general, you can find the following features:

Normally, you get a new IP address every time you connect to the network, but a static IP stays the same. Most providers include it for free on business internet plans.

• Why this matters: Static IPs are vital for hosting a website internally or if you have workers accessing your network remotely (via VPN and so on).

Extra support and priority

Business plans usually include extra support in the form of a 24/7 call line or dedicated account manager.

• Why this matters: Support for residential plans can leave you in a call queue for ages. Priority support means your problem can be solved faster so you can get back online and back to business quicker.

Enhanced Service Level Agreement (eSLA)

Providers with eSLAs purchase extra support from NBN Co itself and pass that extra service on to you.

eSLAs specify a time frame and method for problems to be resolved as well as what happens if your service falls short. Residential plans don't have these.

• Why this matters: eSLAs help ensure your business will be back up and running quickly after a problem.

You'll have different speed requirements depending on the size of your company and how much you'll be using the internet.

Where a regular Australian can get away with using NBN 50 for personal use, small businesses may prefer to use NBN 100 to ensure they're getting fast enough speeds.

• Maximum download speeds : 50Mbps
• Maximum upload speeds : 20Mbps
• Team size : 1 person

According to the ACCC, the NBN 50 speed tier is the most popular in Australia for personal use. Its download speeds are fast enough to handle video conferencing and with enough upload speed to use cloud storage like Google Drive or Dropbox without too much hassle.

• Maximum download speeds : 100Mbps
• Maximum upload speeds : 40Mbps
• Team size : 3–5 people

The NBN 100 speed tier is typically a great fit for families of 4+ people and that extends to small business users.

However, if your business requires regular video conferencing or uploads a lot of data, pay attention to upload speeds when comparing plans. NBN 100 plans can come with either 20Mbps or 40Mbps upload speeds.

A NBN 100/40 plan may cost you a bit more, but can come in very handy if multiple people are in Zoom meetings at the same time.

• Maximum download speeds : 250Mbps
• Maximum upload speeds : 25Mbps
• Team size : 5–7 people

More people means less bandwidth to share. On a 250Mbps plan, you should be able to download large files simultaneously and have no issues with video conferencing.

The only limiting factor is your connection type. Your business will need to be connected to the NBN via FTTP or HFC , which is not the case in all parts of Australia.

• Maximum download speeds : 1000Mbps
• Maximum upload speeds : 50Mbps
• Team size : 25–30

NBN 1000 is the fastest NBN speed you can get in Australia, but it is also limited to businesses with either an FTTP or some HFC connections.

On an NBN 1000 plan, large teams of up to 30 people should be able to collaborate, download and upload files without any problems.

Keep in mind:

• Some providers like Aussie Broadband offer plans with customised speeds that sit outside of the regular speed tiers. For example, Aussie's Pro NBN plan has maximum download speeds of 500Mbps and maximum upload speeds of 200Mbps.
• If your company has more than 30 employees, it may be best to contact your provider about an NBN enterprise plan.

A business mobile broadband plan could be the right fit for sole traders, remote workers or anyone who needs to be able to access the internet on the go in different settings.

The following are some of the benefits of a business mobile broadband plan compared to an NBN plan:

• 5G access. 5G may be able to provide speeds faster than what you can get via NBN.
• Portability. Because it's not a fixed connection, you could run your business from the beach, cafe or remote site. Plus a variety of modems will fit in your pocket or work bag.
• Data sharing. Compared to a residential mobile broadband plan, some providers offer data sharing for businesses. This means you can share your data with other members of the team.

But there are also a few cons:

• Limited 5G network. 5G is still being rolled out and isn't as widely available as 4G. It works best in major cities.
• Less data. Some mobile broadband plans come with less data than an NBN plan and for a higher price.
• Device repayments. While not overly expensive month-to-month, the device repayment for a mobile broadband modem can be an additional cost to pay over a 12-, 24- or 36-month repayment period.

View business mobile broadband plans

• Compare Clear

We compare business internet plans from 17 providers. Here are some examples of what some of the most popular providers have to offer.

Telstra business NBN plans

Like its residential plans, Telstra's business NBN plans come at a premium. It offers NBN 50 and NBN 100 plans. You get the following:

• 4G mobile broadband backup. If the NBN goes down, your Telstra Smart Modem will automatically switch over to the Telstra 4G network to keep you connected. Unlike a regular Telstra home internet plan , you'll get full 4G speeds instead of being capped at 25/5Mbps.
• Dedicated NBN connection manager. When you sign up with Telstra, you'll have a connection manager to work with for a pre-connection assessment, updates on your order and a post-connection check-in.
• Included calls. You get unlimited calls to standard landlines and mobiles in Australia.
• 24/7 NBN Business tech support. It's what it says on the tin - Telstra has tech support available at all hours of the day for its business plans, as well as assistance in the My Telstra app.

Without any promotional discounts, Telstra business NBN plans come out to be about $25-$30 more expensive than the average business plan on Finder.

View Telstra business NBN plans

TPG NBN business plans

TPG sells business NBN bundles to small companies. It offers speeds of NBN 12, 50 and 100Mbps, all of which come with a static IP. You also get the following:

• Choice of 500GB or unlimited data plan. If you don't need unlimited data, you can save $10 a month by opting for the 500GB option on the NBN 50 or NBN 100 plans.
• Phone line with unlimited standard national calls. Available on NBN 50 and 100 speed tiers. You can pay $10 more on the unlimited data plan for unlimited national calls to mobiles.
• Choice of contract term. If you choose to sign on for an 18-month contract, you won't need to pay the $99.95 set-up fee. Otherwise, pay the fee and you'll be on a no-lock-in contract.
• Dedicated business support. TPG has a dedicated support team for small office and business customers to better support you with your business-related enquiries.

In terms of price, TPG's unlimited data business NBN plans are slightly above the average, being around $3-$5 a month more expensive. If you opt for limited data, those plans come in $5 - $8 cheaper than the average business plan in our database.

View TPG NBN business plans

Optus NBN business plans

Optus NBN plans for business are in line with the average cost of business NBN plans on Finder.

You won't get a static IP by default, but you may be able to add one for $10 a month. Static IPs are not available to customers who use the Optus Cable Broadband network.

Its other business-focused features include the following:

• Ultra Wi-Fi modem. Free when you stay connected for 36 months.
• 24/7 online support. As an Optus customer, you can get support 24/7 using the online chat feature with business customers getting priority.

View Optus NBN plans for business

iiNet NBN business plans

iiNet has 2 options for business internet plans: NBN 50 and NBN 100. Depending on whether you want unlimited data or not, its plans could be considered affordable. Its NBN 50 unlimited data plan is around $6 cheaper than the average business plan on Finder, while the NBN 100 plan is in line with the average.

• Priority support. Business plans come with a priority support number that they can call at any time to get help with their issues and concerns.
• Call inclusions. You get a phone line with pay-as-you-go calls by default, unlimited calls to Australian numbers for $10 extra monthly or unlimited calls to landlines in 20 countries for a further $10 a month.

View iiNet NBN business plans

Aussie Broadband business internet plans

Aussie Broadband's award-winning customer support team could be just who you want to manage your business's internet affairs.

• Higher speed options. Business customers can access Aussie Broadband's special NBN 500 plans or even NBN 1000.
• Priority service. Support tickets get priority handling by Aussie Broadband's business support team.
• Bronze. Best effort uptime, 12-hour response time eSLA and 24/7 Australian support.
• Silver. 99% uptime guarantee, 8-hour response time eSLA and 24/7 Australian support.
• Gold. 99.95% uptime guarantee, 4-hour response time eSLA and 24/7 Australian support.

In terms of the base plan prices, its NBN 25 and 50 plans are cheaper than the average on Finder, while its NBN 100 plan is in line with the average. Its NBN 250 plan is $50 more expensive than the average business plan on Finder, but you do get a higher upload speed than most NBN 250 plans. It is one of only 2 providers to offer a 500Mbps typical business hours speed, which might help if you require more speed than NBN 250, but don't need NBN 1000, especially as that latter plan is just over $200 a month more expensive than the average. Keep in mind though Aussie Broadband's NBN 1000 business plan offers the highest average upload speed of all providers (around 8 times faster), so this is something to consider if very fast upload speeds are required for your business.

View Aussie Broadband business plans

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How much does business nbn cost.

Business NBN plans on Finder start from $59 per month but can go all the way up to over $400 per month, depending on what speed you're after.

Business NBN plans tend to be more expensive than residential plans. The difference is less notable on the lower speed tiers from NBN 12 to 100, with the average business plans being $6–$13 more expensive. On an NBN 250 or 1000 plan, the difference is much greater being between about $35–$70 more expensive on average.

Note: Differences are based on the average cost of residential and business plans we compare on Finder.

Can I get a business internet plan for my home?

Yes, if you have your own business and you work from home, you can sign up for a business NBN plan. You'll just need to provide your ABN.

Are NBN business plans faster than residential plans?

Technically, no. NBN business plans offer the same speed and performance as residential NBN plans. On a network level, everything is the same – NBN Co doesn't distinguish between the two.

However, typical download speeds could be faster on business internet plans than on residential plans but this varies by provider.

The main difference is that retailers offer business NBN customers extra features like a static IP and priority service and service guarantees they don't offer to residential customers.

What is the difference between a business NBN plan and a business NBN enterprise Ethernet plan?

An NBN enterprise Ethernet plan is designed for larger businesses or those that require up to 1000Mbps upload and download speeds. A business NBN plan, on the other hand, is much more like a residential NBN plan in terms of speed tiers and performance, but with extra features and support.

How fast is business NBN fibre?

It depends on what speed business NBN plan you choose as to how fast it is, but you can achieve up to 1000Mbps download speeds.

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Mark Neilsen

Mark Neilsen is a writer at Finder, specialising in streaming, broadband and mobile. He looks for deals on all those services and keeps you abreast of any changes to see what's worth it for you. He has over 20 years' experience in print and digital media and while at Finder, Mark’s expertise has been featured in Yahoo Finance, The New Daily, Ad News, Tech Guide and news.com.au. In his time at Finder he has done over 300 articles on streaming, mobile and broadband. In his time away from Finder he is trying to get through the watchlists of the 11 streaming services he is currently subscribed to.

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2 Responses

we run a small business from home, we already have the NBN box & everything but I want to know who is the best for Value & we want to keep our home number & fax number (for the business) but we also want our mobiles & Ipad & my kids phones (limited for the kids) all on the same plan. does anyone do that?

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How to choose an nbn plan for your business internet

The internet is critical for nearly every business. Whether it’s a morning team video call, or collaborating on your latest merchandise designs, you want smooth, uninterrupted digital experiences.

Business internet services over the nbn ® help you connect to the internet with confidence. With different plans and providers available, how can you choose a service that suits your business’ needs? In this article we break down the key things to consider.

Check what’s available at your address

The first factor to check is whether nbn is available at your business address. There are over 12 million premises connected to the nbn , or ready to connect, so it’s likely you’ll have access to an nbn service.

So, first check if your premises is nbn ready and what nbn technology type is available at your address. Service provider offerings may be limited by the technology available.

Two of the most common types of nbn technologies are fibre to the premises (FTTP) and fibre to the node (FTTN).

• FTTP technology runs optic fibre from the nearest available fibre node direct to your premises.
• FTTN technology runs optic fibre from the nearest available fibre node in your street, or a nearby street with a final stretch of copper to your wall socket inside your premises.

Services running on FTTP technology tend to have the highest maximum speeds.

If you’re unsure whether your premises is nbn ready, you can check your address online to determine the nbn availability in your area.

If there is no nbn availability, or your business premises is not nbn ready, you’ll be shown alternative available connection types. 

Choose the right nbn speed for your needs

The speed of the nbn connection will influence your internet experience.

Some of the common things you might want to do as a business can rely on a higher nbn upload speed as well as download speeds. These include:

• Video conferencing
• Saving files in the cloud
• Uploading high quality images or video to your website or social media accounts
• Transmitting large files between your team, or with suppliers and customers

Higher upload and download speeds can help you be more productive.

Which speed is right for me?

Service providers show speeds in Mbps (megabits per second), using the typical maximum speed for the plan. Here is an example of how different speeds might meet different needs.

nbn50 plans are good for:

• Basic business applications, email, and web browsing
• High definition streaming and video conferencing
• Downloading large files

nbn100 plans are better for:

• Smoother use of critical business applications with less interruptions
• Ultra high definition streaming and video conferencing
• Faster uploads and downloads

Remember that several factors influence the speed you experience. These include in-premise set-up and wiring.

How much tech support is available?

It’s worth looking into how your potential service provider approaches tech support. Capabilities can vary widely. What ongoing support does the provider offer? And is that in line with what’s important to you?

For example, do they offer 24x7 nbn tech support over the phone? No one wants to have a problem with their nbn connection. Having experts available around the clock gives you the peace of mind you can get issues fixed fast.

You may also want to see if providers offer proactive support to help deliver a seamless installation experience.

When you sign up with us for a new nbn connection, or switch your service to Telstra, you get an expert connection manager from the moment you submit your order. We conduct a pre-connection assessment to get you ready for installation, send you regular updates on your order progress, and check in with you after connection to ensure everything works as expected.

Is there extra back up to help keep you connected?

Check how the service provides reliability and resilience to minimise the impact of downtime. This is critical if your business relies on internet connectivity to carry out your day-to-day operations.

At Telstra, we offer 4G mobile backup with each business nbn plan (in areas with 4G mobile coverage.) In the event of a fault on the nbn , our Smart Modem can switch your service to the 4G mobile network automatically. We’ll switch your service back to the nbn when the fault is resolved.

The 4G mobile backup service is uncapped and unshaped when there’s a fault. This means there is no limit on data allowance or speed, and it's included in the plan, so you don't have to worry about additional charges.

Does the service come with advanced cyber security?

The safety and privacy of your business and its data is a paramount concern. Check whether the service provider offers security measures such as two-step verification and 24/7 network monitoring.

Telstra’s industry-leading cyber security measures and expert security team helps stop cyber threats and scams before they even get to you. And we block millions of cyber threats every single day.

How flexible is the plan?

Business conditions can change rapidly, and you want the ability to change with them.

Look for nbn plans that offer the flexibility and scalability that allow you to adapt your service. Consider your needs today but also your projected growth. This way, you can avoid paying for a level of service you don't need, while also having access to bandwidth to support your growth and make your operations more efficient.

Choosing the right nbn plan for your business can be a challenge. There are many business internet options and many different service providers to consider. Having a clear understanding of what’s available to you, what your business needs, and how the options available meet those needs is a good first step. 

Connect with confidence

Get fast business nbn with help from start to finish using our dedicated nbn connection manager.

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At Telstra we recognise and acknowledge the existing, original and ancient connection Aboriginal and Torres Strait Islander peoples have to the lands and waterways across the Australian continent. We pay our respects to the elders past and present. We commit to working together to build a prosperous and inclusive Australia .

Australia’s Best-Rated Business NBN Providers & Plans

See Our Ratings Methodology .

Most Satisfied Customers | iiNet

How we rate business NBN providers

Our ratings compare a range of NBN providers that offer business services, based on customer satisfaction as rated by Australians.

How many Australians do we survey for our ratings?

Canstar Blue surveyed 351 Australians with a current business NBN service for their feedback on NBN providers they’ve been signed up to. Respondents had to have a current fixed-line service account for a business and that business pays the bills.

• The outcomes reported in these ratings are measured via accredited research panels managed by Qualtrics .

What criteria are used to rate business NBN providers?

Survey respondents are asked to rate their satisfaction with their business NBN provider from zero to 10 , with zero meaning extremely dissatisfied and 10 meaning extremely satisfied. Business NBN provider satisfaction is rated on the following criteria:

• Overall satisfaction: measures consumer satisfaction with an NBN provider as an individual score, NOT the combined total of all criteria.
• Network performance: the NBN service was fast and reliable.
• Value for money: the price paid for the NBN service was reasonable for the performance experienced.
• Client service: the NBN provider had good client service, provided good support, and was easy to get in touch with when needed.
• Bill clarity: the NBN plan bill was easy to understand.
• Clarity and flexibility of contract: the contract for the NBN service was clear and easy to understand and offered flexibility.

How do we determine the winner?

The winning brand is the brand that receives the highest Overall satisfaction rating . All the scores from the Overall satisfaction criteria are then combined and averaged to determine the overall winner.

• Overall satisfaction is asked as a specific question and represents an individual measure, not a combined total of all criteria.
• The brand with the highest number of five-star ratings within the supporting criteria will become the five-star recipient in overall satisfaction, and therefore win the award. If a clear leading brand still cannot be determined from the supporting criteria, joint winners will be declared.

Which business NBN providers do we rate?

To qualify in the ratings results, brands must have received a minimum of 30 responses to be included. Therefore, not all NBN providers offering business services will be compared in this survey. Brands rated in this survey are listed below in order of best overall satisfaction.

Find more information on our Most Satisfied Customers ratings .

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Best business NBN providers

Ratings result.

Taking out top spot in our ratings for the third year in a row, iiNet scored five stars across almost all categories, including value for money, client service, bill clarity, clarity and flexibility of contract and customer satisfaction. It scored four stars for network performance.

Editor’s notes

iiNet keeps its business NBN offerings fairly simple with NBN 50 or NBN 100 speeds and your choice between three plans with different data and call inclusions. You’re also able to choose a 24-month plan or no-contract month-to-month plan, along with the option to BYO modem or add-on a modem (which will incur an upfront cost if you go no-contract).

In addition to your internet plan, iiNet offers the option to add on business VoIP international call packs and business phones, and also offers separate BizPhone packages which include devices and call packs.

Optus took out second with four stars for overall satisfaction, along with network performance and client service. It scored five stars in the remaining categories — value for money, bill clarity and clarity and flexibility of contract.

Optus offers a wider range of NBN speeds for its business plans, with NBN 50, 100, 250 and 1000 speed tiers available (actual speeds experienced may differ). You’ll then have the option to choose from a basic plan (which includes a modem) or its Business Internet Plus Professional plan which, in addition to the modem, includes services like a WiFi booster and WiFi security.

Rounding out our ratings was Telstra, with three stars for overall satisfaction and client service. It scored four stars for value for money, bill clarity and clarity and flexibility of contract, but scored five stars for network performance — the only one of the three providers to do so.

Telstra’s business plans are fairly straightforward, with one plan offering NBN 50 speeds and another plan with NBN 100 speeds. Both plans include a modem with 4G mobile backup during outages, unlimited calls to standard Australian landlines and mobile, unlimited data and advanced cyber security.

Other business NBN providers

The above three mentioned providers aren’t the only telcos offering NBN plans for businesses. If you’re looking for an internet plan to service your business, here’s a list of other providers offering NBN business plans:

• Aussie Broadband
• Southern Phone

Choosing an NBN plan for your business

Having a fast and reliable NBN service is an essential part of running a business these days, with 61% of our survey respondents stating that fast internet is crucial to their business. With 22% claiming to regularly suffer from slow or unreliable internet and almost a quarter (24%) claiming that an internet outage affected their business, finding a quality and reliable service is a must.

When you’re looking at business NBN services, it’s important to ensure you’re choosing a plan that will best suit your needs.

Much like your home internet service, having the right speed tier is essential to choosing the best NBN plan for your business. You should have an idea of how your business will use the internet, such as for video conferencing along with downloading and uploading large files, in addition to how many people will be using the internet. This will give you an idea of which speed tier will suit your business needs the best.

Add-ons and extras

You’ll also want to consider if you need any extras or add-ons to your internet services. This could include a modem, call packs and/or landline phones, internet security, dedicated customer service and more.

Not all providers will offer these services, and some may offer more add-ons and extras than others. Consider how important these services are to your business and compare providers to find the deal that will get you the best value for your money.

About our telco experts

Emma bradstock: senior telco specialist.

Emma Bradstock has been an authority on consumer phone, internet, technology and streaming markets in Australia for the last 4 years, with a dedication to providing Aussies with all the information they need to make better purchasing decisions. She holds a Bachelor of Arts in Communications and Media from Macquarie University and has a decade of professional writing experience in print and digital media.

Samantha Howse: Consumer Research Specialist

Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and 2 years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.

Frequently Asked Questions

About this research.

Canstar Blue surveyed 2,022 Australian small to medium-sized business owners or key decision-makers (i.e. the key decision-maker for the business) across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers within the survey group who currently have a business broadband plan and the business pays the bills – in this case, 351 people.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.

Past Ratings

Here are past winners of Canstar Blue’s Most Satisfied Customers – Business NBN Providers ratings:

• 2022: iiNet
• 2021: iiNet
• 2020: Optus
• 2019: iiNet
• 2018: iiNet
• 2017: iiNet
• 2016: iiNet
• 2015: iiNet

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Australia’s Best-Rated Business NBN Providers & Plans - June 22nd

What NBN speed do I have?

By now, most Australians are connected to an NBN plan, or at least have an NBN connection available to their home. The great thing about the NBN is that households have more choice than ever …

Australia’s Best-Rated Business NBN Providers & Plans - March 22nd

The best TV shows and movies on Stan

Are you stuck for something to watch on Stan? Here is our pick of the best TV shows and movies on Stan in 2017.

^By clicking on a shop online, compare now, buy online, more details, go to site or check latest prices button, you may leave Canstar Blue and be taken to a referral partner to compare. Canstar Blue may be paid for this referral. You agree that Canstar Blue’s  terms and conditions  apply to this referral. If you click on a brand that is not a referral partner, you will be taken to a brand page on Canstar Blue.

Canstar Blue may earn a fee for referrals from its website tables, and from sponsorship of certain products. Fees payable by product providers for referrals and sponsorship may vary between providers. Generally, sponsorship fees are payable in addition to referral fees. Sponsored products are clearly disclosed as such on website pages. They may appear in a number of areas of the website such as in comparison tables, on hub pages and in articles. Sponsored products may be displayed in a fixed position in a table, regardless of the product's rating, price or other attributes. The table position of a Sponsored product does not indicate any ranking or rating by Canstar. The table position of a Sponsored product does not change when a consumer changes the sort order of the table. For more information please see  How Are We Funded .

*Prices correct as of publication date.

• Residential
• Business Sales & Support: 13 86 89
• BizPhone Plans Find the perfect plan for your business
• Why choose BizPhone? Australia's best value small business phone
• nbn™ Enterprise Ethernet Fast, scalable internet
• 250Mbps Fibre Fibre for small business
• 400Mbps Fibre Cost-effective business fibre
• 1000Mbps Fibre Future-proof, enterprise-grade fibre
• Mobile Affordable SIM only business plans
• SIP Voice Scalable business VoIP solution

SPECIAL DEALS for ABN holders*

Savings right off the bat click here for more details.

*Offer only available to ABN holders. Must be applied to over the phone. Applicable to new services only. Not able to be used in conjunction with any other offer.

Small Business NBN™

If you’re looking for fast small business nbn plans then iiNet Business has you covered. We offer a range of flexible business internet options designed to suit your business needs. You’ll get fast nbn speeds, priority business support and a free static IP address included for an affordable price. Your business can be confident it’s getting one of the best nbn deals available with iiNet Business.

Check availability

Awesome news home wireless broadband & nbn™ are available at your address..

Your address is eligible for Superfast and Ultrafast ! However, high-speed Superfast and Ultrafast plans are not available at your address. Pick a plan below to get started.

Awesome news! PRE-ORDER NBN HFC

The nbn rollout to your address has been delayed, pre-order nbn hfc, your home's estimated nbn™ connection date is {*sq.preorderetastring*}*., nbn™ is expected to be serviceable in your area but your home is not ready yet. choose from the options below.

NBN co had temporarily paused accepting new NBN HFC orders due to hardware shortage.

This pause is due to ease from 26 July 2021, but may still be in place for some addresses until 20 September 2021.

This shortage affects all Internet Service Providers, which means that delays will be experienced no matter which Internet Service Providers you choose.

Pre-order NBN HFC now and we’ll connect you as soon as possible.

Your address is also eligible for Home Wireless Broadband, our great-value alternative to NBN12. Sign up today and get connected instantly once your modem arrives.

We will connect you when the NBN™ arrives.

Connect instantly once your included modem arrives.

Get {* bob.brand *} Fibre Cable VDSL2 FTTH and upgrade to the NBN™ later.

Leave your details and get updates on NBN™ options for you.

*Expected date is based on information provided by NBN™ and is subject to change

Awesome news!

Ultrafast fibre-to-the-building cable vdsl2 broadband is available at your address., alternatively pre-order {* alttech.alttechname *} key && key == alttechlength - 2">, and also available in your area.

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Awesome news! NBN Wireless is available at your address.

Pre-order and we will connect you as soon as the NBN™ arrives.

Get {* bob.brand *} Fibre Cable VDSL2 FTTH and upgrade to the NBN™ later.

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{* sq.availability | json *} awesome news pre-order nbn hfc, nbn™ is expected to be serviceable in your area but your home is not ready yet..

We will connect you when NBN™ Satellite arrives.

The address you have entered does not match our records.

Please click here to run another address search or call us on for assistance., please click here to run another address search or call us on 13 19 60 for assistance..

Proceed with your application.

Call us for assistance.

Leave your details and we’ll call you back as soon as possible.

Go Ultrafast!

FTTB internet on {* bob.brand *}'s Fibre Network is available at your address

These plans deliver even better value than our NBN™ plans.

This product is not available at your address.

The good news is super-fast VDSL2 broadband ultrafast Cable broadband ultrafast Cable broadband

The good news is NBN Wireless is available at your address!

The good news is NBN Wireless is coming soon to your address. Pre-order now and we will connect your home when NBN™ arrives. Your address is expected to have NBN available from {*sq.preorderEtaString*}. NBN™ is expected to be serviceable in your area but your home is not ready yet.

The good news is {* bob.brand *} FTTB internet ultrafast Cable broadband FTTH is available at your address!

The good news is our sister company iiNet has great-value Ultra VDSL2 Ultra Cable at your address!

The good news is NBN Fibre is available at your address!

The good news is NBN Fibre is coming soon to your address. Pre-order now and we will connect your home when NBN™ arrives. Your address is expected to have NBN available from {*sq.preorderEtaString*}. NBN™ is expected to be serviceable in your area but your home is not ready yet.

The good news is super-fast VDSL2 broadband {* bob.brand *} FTTB internet ultrafast Cable broadband ultrafast Cable broadband FTTH is available at your address!

The good news is NBN Wireless is coming soon to your address! Pre-order now and we will connect your home when NBN™ arrives. Your address is expected to have NBN available from {*sq.preorderEtaString*}. NBN™ is expected to be serviceable in your area but your home is not ready yet.

The good news is, {*tisp*} can still provide you with fast Naked DSL or On-Net ADSL2+ Off-Net ADSL2+ in the meantime, join our NBN waitlist to be notified as soon as NBN becomes available in your area.

Please see our standard NBN plans or call us on 13 19 60 and we will be happy to help.

The good news is {*bob.brand *} FTTB internet ultrafast Cable broadband ultrafast Cable broadband super-fast VDSL2 broadband FTTH NBN NBN Wireless

The good news is NBN Wireless NBN Fibre is coming soon to your address Pre-order now and we will connect your home when NBN™ arrives. Your address is expected to have NBN available from {*sq.preorderEtaString*}. NBN™ is expected to be serviceable in your area but your home is not ready yet.

The good news is {*bob.brand *} FTTB internet ultrafast Cable broadband ultrafast Cable broadband super-fast VDSL2 broadband FTTH NBN NBN Wireless are is available at your address!

Clicking this link will carry the address you've entered over to the iiNet site.

We don't have any Broadband plans currently available at your address.

The good news is Pre-order {* altTech.altTechName *} key && key !== altTechLength - 2">, and available in your area

Once the NBN™ rollout has been completed in this area, services over the legacy copper network will no longer be available at this premises and any services that are still connected via the legacy copper network on the Disconnection Date are liable to be disconnected. iiNet Cable services in Geelong, Mildura and Ballarat, and iiNet VDSL services in ACT are NOT subject to this disconnection.

Choose the new Service Type from the available options below:

Enter the NBN Location ID of the address to override eligibility. NBN Wireless will be done unconditionally, but NBN Fibre override can only have one type - FTTB/N/P

Confirm the NBN Location ID here matches the address Location ID in NBN Portal. If it doesn't match, the service will connect at the wrong address.

CSR's can override the VDSL2 or Cable Address by clicking the 'Override SQ!'.

CSR's can override the Address by clicking the 'Override SQ!'.

Awesome news! 5G Broadband Home Wireless Broadband & NBN™ are available at your address.

Your address is also eligible for high-speed NBN™ plans!

Awesome news! NBN™ Wireless is available at your address.

Awesome news ultrafast cable broadband super-fast vdsl2 broadband home wireless broadband and 5g broadband is available at your address..

Please call us on {* contactNumber *} to relocate or upgrade your service.

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Your estimated NBN™ connection date is {*sq.preorderEtaString*}*.

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The good news is {*bob.brand *} FTTB internet FTTH NBN NBN Wireless are is available at your address!

We can't find any Broadband plans available at your address.

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• Please confirm your email address

Preferred contact time We will do our best to contact you at your selected time.

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Protecting the privacy of your personal information is important to us. Check out our privacy statement to learn more about how we collect your information, what we use it for, and who we share it with. * Fields are mandatory.

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Check availability at your home.

Please complete all relevant fields. *indicates required fields

Some addresses may require additional information to be supplied, such as unit number.

Checking your address

Redirecting you to.

The following service is available at your address:

The following services are available at your address:

You're eligible for Ultra Broadband FTTB from our parent company, iiNet - these plans offer faster speeds and better value than our NBN plans.

Or try our great value NBN alternatives

*Your 5G Home Broadband estimated connection date is subject to change. *Your NBN estimated connection date is subject to change.

Length of contract:

Do you need a modem, select nbn speed option, select a plan, select a no lock-in contract plan.

$0.23 per GB

$0.33 per GB

All Business NBN plans include these extras

Fttb/c/n speeds to be confirmed when active..

^ NBN™ Speeds: Actual speeds may vary due to many factors including type/source of content being downloaded, hardware and software configuration, the number of users simultaneously using the network and performance of interconnecting infrastructure not operated by iiNet. Devices connected by WiFi may experience slower speeds than those connected by Ethernet cable. *Typical Business Speeds are subject to change and are measured 9am-5pm, Monday to Friday. Speeds are not guaranteed and may vary. Learn more about NBN™ speeds.

Local, National & Mobile Call Pack

Mobile call pack.

Speak to us to add BizPhone

Voip business phone.

Packed with cloud PABX features and includes all unlimited AUS local, standard & mobile calls.

Call 13 86 89

Min charge $168.90

No lock-in contract

Min cost includes $129 setup + $9.95 delivery fee. See BizPhone page for more details.

NBN™ Connection Device

You'll need a WiFi modem supplied by us and an NBNCo NBN™ Connection Device to get online. We'll ship both of these devices to your nominated delivery address ASAP. Once they arrive, just follow the included setup guides to plug them in and get online. Learn more

Your address should already have an NBN™ Connection Device (typically connected to a wall socket in your home). If you have confirmed this device is not present, please select 'I don't have one' and we’ll ship a new one along with your WiFi modem. Learn more

How to Connect the NBN™ Connection Device

To setup your new NBN™ FTTC service, you'll simply connect the NBN™ Connection Device to your iiNet WiFi modem.

at no extra cost

I already have one

I don't have one, your order summary.

Shaping is the term used to describe the slowing of a connection that’s exceeded its allocated monthly download allowance.

We never charge excess usage fees on plans featuring shaping, but you can always purchase a Data Pack to replenish your quota and get back to full speed.

New Development charge applies if your premises is identified by nbn™ as being within the site boundary of a new development.

Critical Information Summary:

The Critical Information Summary sets out the important information about the service you selected.

Please log in with your Toolbox account details

Please choose an option below to complete your iinet order, we are loading your service information, please wait..., we were unable to load your service information, general information.

Here’s some key information about getting iiNet Business NBN™. For more details, please visit our iiHelp FAQ .

How to get NBN™

Our  coverage map  is automatically updated with the latest information available from NBN Co. If you’ve checked your address and the results advised say that your address is ready to get NBN™ broadband, congratulations!

All you’ll need to do is pick out an NBN™ plan and  sign up online , or give one of our small business experts a call on 13 86 89 . If it turns out you need a technician to visit and install some NBN™ equipment, don’t worry - we'll help organise this for you.

Can I keep my existing telephone number to use on the NBN™?

In most cases, we can bring your existing telephone number over to the NBN™ network. Just call our dedicated business team on  13 86 89  to discuss the matter further.

Alternatively, you can specify that you’d like to keep your telephone number when you  sign up online . We’ll keep you updated on the progress of your number transfer.

I have existing broadband/phone services. How can I upgrade to NBN™?

Typically your address can be upgraded to NBN™ broadband with little to no downtime. More often than not you can continue to use your existing services until your new NBN™ equipment has been installed and your service has been activated. In the meantime, you should check to make sure that your current modem will be compatible with your new NBN™ broadband service.  Learn more .

Upgrading is simple, just  sign up online  or call our dedicated business team on 13 86 89 to get started. If you’re already with iiNet, you can select “Upgrade to NBN” in  My Products > Broadband  in  Toolbox .

Remember:  Moving to NBN™ broadband will not necessarily cancel your existing broadband and phone services. Once you've upgraded, please contact your existing provider to ensure your old services are cancelled, otherwise you may continue to be billed for them.

I already have NBN™. How do I switch my NBN™ provider to iiNet?

If you already have an active NBN™ Fibre connected at your address and you'd like to switch to an iiNet Business NBN™ plan , please call us on 1300 455 806 between 8AM-8PM (AEST), Monday to Friday, to arrange a Service Transfer. Once lodged, Service Transfers typically take less than 2 business days to complete, and downtime is typically less than 24 hours.

If you do not own the active NBN™ service connected at your address (i.e. you've just moved in and the previous tenant has left their services connected) then please see Connecting Outstanding FAQ instead.

NBN™ Installation

How long does it take to get connected to nbn™.

Typically, NBN™ connections are completed within 2-20 business days - this varies depending on whether or not you've already had your NBN™ equipment installed as well as NBN™ technician availability.

What happens when NBN™ is installed?

If an NBN™ technician is required to visit your premises to install any required equipment or complete your NBN™ connection, we'll be in touch to book a suitable appointment with you. An installation is typically not required if NBN™ has been previously connected at your address.

The type of equipment you'll receive depends on the type of NBN™ being connected. Give our  Connecting to the NBN™  article a read for more information.

NBN™ Download speeds

* Basic Typical Evening Speeds are subject to change and are measured 7pm-11pm. Speeds are not guaranteed and may vary due to various factors explained below.

Uses NBN25 Standard

Perfect for families and households with multiple devices and broadband users. This plan provides extra speed to go around, so everyone is happy.

Stay ahead of the pack with a starter speed that's perfect to keep up the pace in your business! Take care of your everyday work activities with ease including emails, file sharing and VoIP phone services like our great-value BizPhone product. Standard Plus Typical business hours speed (9am-5pm Monday to Friday): 50Mbps

Larger companies, those in the media industry and other business with frequent upload and download activity will appreciate our Premium NBN™ speed! This option is also ideal for video conferencing, cloud services, online backups and large-scale VoIP or BizPhone setups. Premium Typical business hours speed (9am-5pm Monday to Friday): 91Mbps

Factors that may affect your NBN™ connection speed

* NBN™ Speeds: FTTB/C/N speeds to be confirmed when active. Speeds are not guaranteed and may vary due to many factors including type/source of content being downloaded, hardware and software configuration, the number of users simultaneously using the network and performance of interconnecting infrastructure not operated by iiNet. Devices connected by WiFi may experience slower speeds than those connected by Ethernet cable. Typical Business Speeds are subject to change and are measured 9am-5pm, Monday to Friday. Speeds are not guaranteed and may vary. Learn more about NBN™ speeds.

* NBN™ Speeds: Speeds are not guaranteed and may vary due to many factors including type/source of content being downloaded, hardware and software configuration, the number of users simultaneously using the network and performance of interconnecting infrastructure not operated by iiNet. Devices connected by WiFi may experience slower speeds than those connected by Ethernet cable. Typical Evening Speeds are subject to change and are measured 7pm-11pm. Learn more about NBN™ speeds.

Download speeds

Uses nbn12 basic.

A basic speed to cover the essentials. Ideal if you're a small household with one or two devices connected. If you're unsure which speed you need, it's a great place to start. You can always upgrade later. Basic Typical evening speed 7PM-11PM: 10.3Mbps

A top choice for bigger households and internet enthusiasts. Browse, download, watch and play with ease across multiple devices. Standard Plus Typical evening speed 7PM-11PM: 50Mbps

Got the need for speed? This is our fastest option and is sure to impress. If you work/study from home or have a household full of gamers and media-buffs, this will be right up your alley. Premium Typical evening speed 7PM-11PM: 91Mbps

NBN™ Hardware

Do i need equipment installed by nbn™.

If necessary, an NBN™ technician will complete a standard installation of the required NBN™ equipment at no cost to you. Please note that fees may be incurred for non-standard installations as determined by NBNCo. The technician will be able to advise these fees if this is the case.

Check out  Connecting to the NBN™  for more details about the different types of equipment used with the different types of NBN™ services.

Will my current modem/router work with NBN™ broadband?

If you have NBN™ FTTP,FTTB, FTTC, FTTN or HFC then you may be able to use the modem/router that you already own. We suggest that you check with its manufacturer to see if its capable of supporting NBN™ broadband and VoIP (Voice over IP) services. In some cases, your modem may also need to be VDSL2 compatible.  Learn more .

Please note:  You will be required to purchase an iiNet modem to use your included Phone service. This requirement will be confirmed on-screen or over the phone when you sign up with us.

Modems are typically included or discounted if you take up a 24-month contract when you sign up to iiNet NBN™. 

Will my medical alarm, security alarm, EFTPOS machine or fax machine work on the NBN™ network?

Many types of devices that are normally connected to phone lines (such as medic alarms, back to base alarms, EFTPOS machines, fax machines and more) can work over the NBN™ network, however please contact the service provider to make sure - you may need to order a specific type of phone service on the NBN™ network in order for these services to continue working.

Please note:

• iiNet does not offer a Priority Assistance service. If you have Priority Assistance or believe you may be eligible, please consider this before lodging your application.
• We recommend you register any medical alarm services on the NBN Medical Alarm Register, which can be found on the NBN Co website.

NBN™ Contract & Fees FAQ

With iiNet Business NBN™ broadband, you get the flexibility of choosing either a no lock-in contract term or a 24 month contract term. The table below outlines the differences between the two options:

What is the New Development Fee?

Effective  1 April 2016 , the $300 New Development Fee (NDF) is charged for all NBN™ broadband connections in the following circumstances:

• The first connection at a premises in a newly developed area i.e. a suburb with no pre-existing telecommunications infrastructure.
• The first connection(s) at a premises in an establish area in the rare instance that a developer has increased the number of dwellings on the same plot of land e.g. demolished a single house and built a block of units.

Once the NDF has been charged at an address, it will not be charged again for subsequent connections, provided the number of dwellings at that address has not increased.

At iiNet, we pass on the full $300 NDF charge as billed by our wholesaler, NBN Co, to  new customers . For our  existing customers  switching from another kind of iiNet broadband to iiNet NBN™, we absorb part of this fee and charge just $250. These charges are clearly visible when applying for a service – they are also included in any  Critical Information Summary  for NBN™ broadband plans sold after 1 April 2016, and the Pricing Schedule of our  Customer Relationship Agreement .  

Can I change my NBN™ plan after I've signed up?

You sure can! Whether you have a no lock-in contract or a 24 month contract you may switch between our NBN™ plans at any time without incurring contract break fees. A plan change fee of $29 may apply if you change to a plan of lesser value.

If you wish to change your NBN™ plan, check out our  Changing your broadband plan in Toolbox  guide or simply call us on  13 86 89 .

About the NBN™

The National Broadband Network (NBN™) is rolling out fibre-optic, fixed wireless and satellite infrastructure to replace the existing broadband infrastructure with a faster and more reliable broadband service.

The different flavours of the NBN™

Fibre optic cable will lead all the way to your premises, terminating at your NBN™ Utility Box on an outside wall.

NBN™ FTTB and FTTN

Fibre optic cables connect to your building or a node in your street (or a street nearby) and existing copper cables deliver broadband to your premises.

Fibre optic cables connect to a small node close to your premises and existing copper cables deliver broadband to an NBN™ FTTC Connection Box in your premises.

Coaxial cables deliver broadband to an NBN™ HFC Connection Box in your premises.

NBN™ Wireless*

An antenna is installed on your roof that delivers broadband from a dedicated NBN™ Wireless tower in your area.

*Business NBN™ Wireless plans are not currently available. For our residential plans, click here .

NBN™ Satellite^

A satellite dish is installed on your roof that delivers broadband from a dedicated NBN Satellite in the Sky.

Not to be confused with NBN™'s Interim Satellite Service (ISS), this new Satellite - dubbed Sky Muster™ - is part of NBN™'s Long Term Satellite Service (LTSS) and boasts the fastest speeds and largest capacity in Australia satellite broadband history.

^Business NBN™ Satellite plans are not currently available. For our residential plans, click here .

Check out how NBN™ is delivered .

The NBN™ rollout has commenced across Australia, here at iiNet, we've got you covered. To get started and find out which NBN™ plans are available to you now, simply check your address .

You can also check out the NBN™ rollout progress with our handy NBN™ Rollout Map .

All iiNet services are bound by our Customer Relationship Agreement . This page offers a quick summary of the terms, fees and guarantees that come with your service. If you have any questions, please feel free to contact us on 13 86 89 .

General Terms

Connecting to the nbn™.

• Once the NBN™ roll out has been completed in your area, services over the legacy copper & HFC (Cable) network will no longer be available at your premises. Any copper & HFC (Cable) services that are still connected at your premises on the Disconnection Date are liable to be disconnected. iiNet Cable services in Geelong, Mildura and Ballarat are not subject to this disconnection.
• For FTTN & FTTB this will occur outside of your premises during your installation
• For FTTC this will occur when your NBN™ service is activated, which typically occurs when your NBN™ Connection Box is connected (and working) by either you or an NBN™ Installer
• For FTTN, FTTC or FTTB this may be the first telephone wall socket in your premises or, in the case of multi-dwelling units, your side of the Main Distribution Frame.
• For FTTP or HFC this is a Network Termination Device supplied by NBN Co.
• Customer equipment (such as new or existing cabling and telecommunications outlets) beyond the network boundary point may not work when you connect to NBN™. You may require a registered cabler to connect these to your NBN™ service. You will be responsible for the cost of any such cabling work.
• Your NBN™ service does not include a battery backup. This means your business will be unable to access any internet and telephony services provided by NBN™ during a power outage. This includes making calls to emergency service numbers like 000. Please ensure you have alternate ways of making calls, such as mobile phone.
• If you transfer your existing NBN™ service, you understand that you are responsible to your current broadband provider for any charges incurred until this transfer is complete.
• The activation of your selected services does not necessarily cancel any existing phone or broadband services. It is your responsibility to contact your existing service providers to ensure that unwanted services are cancelled, otherwise you may continue to be billed for them.

Telephony Services

• NBN™ Fibre (FTTP) may include Fibre Phone instead of Netphone, which does not require a VoIP-compatible modem to operate.
• NBN™ Satellite does not include access to NBN™ Phone.
• Calls to 000 emergency services are not guaranteed in the event of a power outage.
• Priority Assistance  services are not available from iiNet.
• Calls to 19/1900 numbers are not available.
• Calls to  certain 'high-risk' international destinations  are not available by default.
• You are required to waive your rights under the  Customer Service Guarantee.
• Timed international calls are charged per second.
• Calls to Australian mobile numbers are charged per 30 second block.
• Included calls are subject to our  Acceptable Use Policy.
• Business NBN™ Phone must be paired with an active iiNet Business NBN™ service. If your Business NBN™ plan is cancelled, your Business NBN™ Phone service will also be cancelled.
• Transferring an existing phone number to NBN™ Phone will disconnect the existing phone service. After a successful transfer, please contact your existing provider to ensure that your phone service and any add-on services are cancelled.
• There are multiple types of broadband and phone on the NBN™, with different hardware setups and requirements.  Learn more.
• A 24 month contract gives you access to a new $0 NBN™  WiFi modem.  A $10 delivery fee applies.
• You may be required to purchase an iiNet-provided modem to be supplied with an iiNet NBN™ service. This requirement is confirmed in your signup cart.
• May be shipped to you for self-installation (if your premises is eligible)
• Will reverse-power the NBN™ network to provide you with a working service
• Remains the property of NBN Co and should not be removed from the premises

All about your quota

• Both uploads and downloads count towards your monthly quota.
• If you exceed your monthly Business NBN™ quota you will not be charged excess fees. Instead your Business NBN™ plan will be shaped to the speeds shown below. Unlimited data plans do not have a quota limit.
• You may purchase a  Data Pack  to unshape your Business NBN™ service.

Contract Terms

Business NBN™ plans are available on both no lock-in contract and 24 month contract options. If you end your contract early, the below break fees apply. These fees cover the costs reasonably incurred by iiNet when the contract commenced.

Fair contract guarantee

When you sign up to a contract, you commit to retain your NBN™ service for the set period.

However, our fair contract guarantee lets you change between plans at any time without the need to break your agreed contract.

* Any cabling that is required in your premises beyond the Network Boundary Point is your responsibility. This does not include the purchase of a modem. There may be additional installation fees for non-standard premises, however your agreement to these fees will be confirmed prior to iiNet setup.

Withdrawal fees

Withdrawing an order that you have placed with us will attract a withdrawal fee of $60. This is to cover our costs in preparing to supply the service to you.

If you have selected a modem from us, the hardware fee paid will be payable by you unless the modem is returned to us in its original condition

Delivery fees are not refundable.

NBN™ Data packs

So you've gone a bit crazy on the old downloads. Don't sweat it, we've all been there - just pick up an iiNet Data Pack to replenish your monthly broadband quota. It's a bit of extra quota added to your Peak, Off-Peak or Anytime allowance for full-speed access when you want it. Available through Toolbox . And we promise not to tell anyone. Honest.

provides 10GB extra usage

provides 20GB extra usage

provides 50GB extra usage

provides 100GB extra usage

provides 200GB extra usage

Learn more about our data packs.

Business NBN™ Phone

Business NBN™ phone works just like a normal phone, using your internet connection to make and receive calls.

Please note, Business NBN™ Phone is not available if BYO modem option is selected.

Netphone (VoIP)

To get Business NBN™ Phone up and running in your business, you'll need:

A phone handset Business NBN™ Phone works just like a normal phone. To start using it, all you need is a standard phone plugged into your VoIP-enabled broadband modem. Which means you also need...

A VoIP enabled broadband modem Time for a shameless plug: we recommend using our available modems because they're easy to set up and play well with Business NBN™.

Business NBN™ Phone includes the following standard features:

• Calling Line ID Blocking
• Call Barring
• Call Forwarding Always, Busy and No Answer

Please note that by default, NBN™ Phone numbers are not listed in the White Pages directory. Provided that you do not opt in to having your number listed and Calling Line ID Blocking is switched ON, this would be equivalent to a “Silent Number” available for landlines.

Business NBN™ Phone Call Rates

All NBN™ Plans listed above have access to International Call Pack for $10 per month. This includes calls to landlines in our top 20 international destinations.

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Download the Business NBN™ Phone Critical Information Summary

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Choosing a Small Business NBN Internet Plan

The National Broadband Network (NBN) is Australia’s wholesale internet provider. This means that when you sign up for an NBN plan, you must order the service through a telco (e.g. Telstra, Optus, TPG).

Are you ready to sign up to an NBN internet service?

If you have the internet at your small business but are not yet on the NBN, your telco will send you a letter telling you when the NBN is coming to your area.

You can also check NBN Co’s website to find out when it will be available.

If you don’t move to the NBN, then your existing phone line and internet services will eventually be permanently disconnected. This means that you may also lose your business phone number.

How do you choose an NBN internet provider?

Picking your speed.

You’ll first need to decide what speed plan to choose. This will depend on how many people use the internet in your small business and how they use it. The more people using the internet at the same time, the slower it will go, so you will need a higher speed plan to prevent slow- downs.

If your business uses video conferencing, streams video and makes calls over the internet (known as VoIP calls), you’ll also need to look at faster NBN plans.

Telcos will usually advertise internet plans with two speeds:

• The top speed that the NBN internet plan can achieve.

Picking your provider

Quickly compare internet plans from different telcos with comparator websites like WhistleOut and Finder .

Look for the Critical Information Summary (CIS) for each plan and use it to compare offers. These are located on all telcos’ websites and can be requested in-store.

The CIS contains information about the plan such as the price, fees for leaving the contract early, contract length, download limits

You can also see which telcos deliver the fastest speeds by checking the ACCC’s Measuring Broadband Australia website - measuringbroadbandaustralia.com.au

Your rights

Before you buy an NBN business plan, all telcos need to give you a one-page Key Facts Sheet that explains:

• Typical download speeds available during standard work hours
• That your NBN service won’t function during power failures
• That you need to check if your security alarm service is NBN compatible
• If you can keep your phone number
• Whether the speed plan you chose is available at your workplace

For your small business, you may also want to consider:

• Using a higher speed plan than you may use at home
• Connecting your computers through Ethernet cables - Wi-Fi is less effective as more users are added.

Service Level

• Business grade services can be more reliable. This is because the telco may better manage peak use and maintain speeds.
• Business grade plans may also include dedicated support teams to help with problems.

Backup Services

• Having mobiles on standby to forward calls to in case of an NBN outage.
• Backup power supply – because NBN connections don’t work in power outages.
• Storing data offsite, such as in a cloud account. If there is an NBN outage, this will allow you to still access your data from an internet connected device, such as a mobile phone.

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Understanding Business NBN: The Ultimate Guide for Small Businesses

by Cherie McCord

In today’s digital age, high-speed internet has become necessary for businesses of all sizes. With the National Broadband Network (NBN) rollout, Australian businesses now have access to faster and more reliable internet than ever before. In this article, we will provide an in-depth guide to  business NBN , including what it is, how it works, its benefits for small businesses, and how to choose the right plan for your business.

Table of Contents

What is Business NBN?

It is a dedicated broadband service designed specifically for small and medium-sized businesses. It provides high-speed internet access using the National Broadband Network infrastructure, which is owned and operated by NBN Co. Unlike residential NBN plans, business NBN plans offer higher speeds, greater reliability, and enhanced support for business needs as multiple users, prioritized traffic, and security features.

How Does Business NBN Work?

It uses a fibre optic or fixed wireless connection to provide high-speed internet to your business premises. The NBN Co installs the necessary equipment and provides a dedicated line to your business, ensuring your internet speeds are unaffected by other users in your area. Depending on your business needs and budget, plans are available in different speed tiers, ranging from 25Mbps to 1000Mbps.

Benefits of Business NBN for Small Businesses

Switching to business NBN can offer a range of benefits for small businesses, including:

Increased Productivity

With faster internet speeds and excellent reliability, your employees can work more efficiently and quickly complete tasks, increasing overall productivity.

Better Customer Experience

It provides higher upload and download speeds, enabling you to respond to customer inquiries faster and provide a better customer experience.

Enhanced Security

The plans come with advanced security features such as firewalls, anti-virus software, and VPNs, ensuring your business data is protected from online threats.

Cost-Effective

Despite being a dedicated service, NBN plans are competitively priced, making it an affordable option for small businesses.

Scalability

Plans are designed to grow your business. As your business expands, you can easily upgrade to a higher speed tier or add features such as static IP addresses or virtual private networks (VPNs).

How to Choose the Right Business NBN Plan for Your Business

Choosing the right NBN plan for your business can be daunting. Here are some factors to consider when selecting a plan:

Speed Requirements

Consider your business’s internet usage and the service’s number of users. Choose a plan that offers sufficient speed to meet your business needs.

Business NBN plans are available at different price points. Determine your budget and choose a plan that offers the best value for money.

Support and Service Level Agreement (SLA)

Check the provider’s SLA and customer support policies. Choose a provider that offers fast response times and reliable support.

Additional Features

Consider any additional features your business may need, such as static IP addresses, VPNs, or cloud storage.

NBN offers small businesses faster, more reliable internet access and a range of benefits, including increased productivity, better customer experience, enhanced security, cost-effectiveness, and scalability. When choosing an NBN plan, consider your business needs, budget and additional features. With the right plan, your business can enjoy the benefits of high-speed internet and stay ahead of the competition.

1. What is the difference between residential NBN and Business NBN?

Business NBN offers higher speeds, greater reliability and enhanced support for business needs such as multiple users, dedicated IP addresses and prioritised traffic during peak usage hours. Residential NBN plans are designed for personal use and may not provide the same performance and support as business NBN plans.

2. Do I need to switch to business NBN if I have a residential NBN plan?

A residential NBN plan may be sufficient if you use the internet for personal use. However, if you are running a business, we recommend switching to NBN for higher speeds, better reliability, and enhanced support for business needs.

3. How long does it take to set up NBN?

The time it takes to set up NBN depends on various factors, including the location of your business and the availability of NBN infrastructure in your area. However, most providers offer a quick and easy installation process, and you can expect to be up and running within a few days.

4. Can I use my existing modem with business NBN?

While some providers may allow you to use your existing modem, using the modem provided by your business NBN provider is recommended to ensure compatibility and optimal performance.

5. Can I upgrade my NBN plan if my business grows?

Yes, NBN plans are designed to grow with your business. You can easily upgrade to a higher speed tier or add additional features as your business expands.

We hope this article has provided a comprehensive guide to NBN for small businesses. If you’re considering switching to business NBN, we recommend researching different providers and plans to find the best fit for your business needs and budget. With high-speed internet access, your business can stay competitive and thrive in today’s digital landscape.

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Tpg nbn business bundles, fast & reliable internet for your business.

Fixed Internet Broadband is a key business communication tool, which is why we provide an NBN Business service that is fast and reliable to cater for your small business needs.

Take advantage of the most demanding applications over the Internet. We recommend our NBN50  plan which provides typical business hours speeds of 50Mbps from $79.99 per month.

Give us a call and speak to an NBN specialist from our Business Solutions Team to find the best solution for your business.

A Static IP is included with every TPG Business NBN plan so that you can host and remotely access your onsite content.

Our Unlimited NBN plans allow your team members to use as much upload and download data as they need such as download file sharing and backup to cloud services.

Packed with the latest Wi-Fi 6 technology for great Wi-Fi.

Increase your business productivity with faster download times, research and browsing.

Use your NBN connection for video conference meetings and presentations using applications such as Zoom and Skype.

Follow global trends by taking advantage of cloud based applications such as Salesforce, Shopify and Microsoft Office 365.

CHECK NBN AVAILABILITY AT YOUR BUSINESS

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You can get TPG NBN Home Superfast or Ultrafast at your address

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Join our NBN waitlist TPG will contact you when your home becomes ready.

CONSIDER OUR BIZPHONE ADD-ON

For an extra fee to complement your NBN broadband service you should consider our BizPhone product which is an effective voice solution packed with features designed for small business use.

Find out more about BizPhone

Starting at $29.95 per month get BizPhone Unlimited calls to local, standard national and AU Mobile numbers, there is no need to worry about call charges.

With BizPhone add handsets and features as your business grows.

TPG BizPhone app turns your mobile phone, tablet or PC into an extension of your work desk so your phone system can work wherever you do , even when you are travelling .

2nd Largest NBN Provider

Our commitment to providing amazing value with excellence in customer service has made our group grow to become the 2nd largest NBN provider in Australia with over 1.2 million NBN customers.

Sign up  today to experience NBN the way it's supposed to be.

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The best nbn plan for your small business.

There’s no doubt that internet access is crucial for many businesses, especially since the COVID-19 pandemic led to so many establishments needing to have their employees work remotely. With the NBN being steadily rolled out to more and more areas, more businesses now have the option to get internet access through this broadband network.

In whatever capacity a business needs the internet for, whether it’s just for communication with partners, employees and clients or it’s for something more intensive, the fact remains that choosing the best NBN plans is crucial for many, if not all businesses. So how do you make sure you sign up for the best plan and are getting the best value for money?

In some ways, it’s similar to choosing a plan for your household – but it’s also different in some other ways. Here are some factors to remember.

Available Providers

Let’s get this part out of the way first: the NBN is the wholesaler, so looking for an NBN plan won’t narrow down your choices that much. Where your business is located will affect which internet service providers (ISPs) you’ll end up choosing from.

That said, it’s possible to have the same provider for both your home and your business if you don’t live that far from your work. However, if your business is located quite far from your home, it’s more likely that you’ll have to go with a different internet service provider. Your choices could even be limited further if you need to consider things like a phone line, and in such cases it might be more cost-effective to focus on ISPs who offer phone service in addition to internet access.

Your Business’s Needs

Once you know which providers you’ll ultimately be choosing from, the next factor is to consider what your business needs out of the internet, and how it’ll use that access. After all, you want your organisation to run as smoothly as possible.

A good guideline for picking potential internet plans is to keep the number of users and your online activities in mind. You’ll need more Mbps if you have more employees or have more bandwidth-heavy online activities – or both.

Let’s say your business has 50 employees constantly uploading or downloading files, and each of them needs to teleconference with someone at least twice a day. You’ll need a plan from a higher speed tier, compared to if you had only 15 employees who rarely need to download or upload files and only need to use teleconferencing apps like Zoom or Skype once a month.

Consider A Business NBN Plan

A business NBN plan , as the name implies, is one that’s tailored for businesses. As far as speed and performance is concerned, plans for home and business aren’t that different. Plus, NBN Co won’t actually differentiate between residential or business customers. However, business NBN plans have a few extra features that are worth the investment.

For instance, business NBN plans could include an enhanced service level agreement (eSLA), which providers who purchased extra support from NBN Co pass on to their users. An eSLA typically specifies methods for problem resolution as well as a timeframe for said resolution.

Any business whose activities hinge on internet access are sure to find this helpful. As you can tell, such extra or priority support isn’t available with residential plans.

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Optus details NBN plans for small business

Lorna Brett

February 7, 2012

Optus has launched a range of packages designed to give small businesses in the first five mainland release sites affordable access to the National Broadband Network (NBN) , with plans beginning at $59 per month.

The plans are ideal for offices with up to five employees, Optus said, and SMBs can choose from a range of plans beginning at $59 per month offering high-speed data, voice and cloud-based email and collaboration tools, with the flexibility to scale connection speed up or down based on requirements.

To make it easier for businesses to go digital, all the packages finclude a single user license for Optus OfficeApps Email and Collaboration suite, webSMS and a new business domain name. OfficeApps , a cloud-based solution, gives SMBs access to Google Applications for Business , including email, calendar and documents, and the ability to send personalised bulk SMS via the web.

For customers looking for data allowance and faster speeds, Optus has created the $59, $89, and $119 business data packages which are available on a 12 or 24 month contract. The $59 package offers up to 100GB of anytime data, while the $89 and $119 plans include 500GB and 1,000GB of data allowance respectively.

For customers looking to combine their broadband and business phone, Optus offers the $99, $109 and $129 business data and phone packages. On the $99 business data and phone package businesses receive 500GB of data and unlimited standard calls to fixed line numbers and Optus mobiles within Australia. Small businesses that require unlimited standard calls to fixed lines and mobiles within Australia can opt for the $109 and $129 packages, which include 500GB and 1,000GB of data respectively.

According to Optus SMB managing director Rohan Ganeson, the NBN opens a door for small businesses to take advantage of high-speed broadband, and do business new ways.

“Optus NBN packages have been designed to offer great flexibility and value and make it easier for small businesses to take the leap into the digital world, from establishing an online presence to reach new customers, to running their applications in the cloud for 24/7 access to business data,” Ganeson said.

All Optus’ NBN plans include an NBN Wi-Fi modem and the standard speed pack, ideal for basic multimedia streaming, web browsing and email. This can be scaled up or down at any time to suit a business’ online needs.

What do you think?

Be the first to comment, add a new comment.

Lorna was Dynamic Business’ Social Web Editor in 2011/12. She’s a social media obsessed journalist, who has a passion for small business. Outside the 9 to 5, you’re likely to find her trawling the web for online bargains, perfecting her amateur photography skills or enjoying one too many cappucinos. You can follow her on <a href="https://twitter.com/#!/dynamicbusiness">Twitter @DynamicBusiness</a>

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