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Jira Service Management Pricing & Licensing

Jira service management cloud.

Cloud Free is supported by the Atlassian Community .

*Cloud is now offered at 75% off for eligible Community customers , and 50% off for eligible Academic customers . 

Annual Pricing:

*Cloud is now offered at 75% off for  eligible Community customers , and 50% off for  eligible Academic customers . 

Jira Service Management Data Center

Knowledge base.

Flexible CSV/XLSX Bulk User Import for Jira

Import bulk user to jira in a just simple step with csv/xlsx, easy bulk user import via templates.

- Support CSV/XLSX formats

- Field Mapping for user information

- Can check the result of multiple users import

Copy bulk user from group to group

- Add multiple users or groups to the target group at once

- Don’t need to add individual users to a group one by one

- Assign the permissions and license to the group quickly

- Records for change history in user/group

- Can access to audit log directly from the menu and download as a CSV/XLSX file

More details

Import bulk user to Jira in a just simple step with CSV/XLSX!

More Details

User Guide | Blog | Demo | Partners | Success Stories

✅ Want to experience MORE THAN user import : Try Flexible User License for Free

• Automate License Management
• Bulk User & Group Management
• License Insight for Atlassian Admin

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Schedule a free personal demo now or visit our website for more details.

Privacy and security

Privacy policy.

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

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Integration Details

Flexible CSV/XLSX Bulk User Import for Jira integrates with your Atlassian product. This remote service can:

• Administer the host application
• Administer Jira projects
• Delete data from the host application
• Write data to the host application

Atlassian Support

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Discover Jira Cloud products

Learn more about Jira Cloud products, features, plans, and migration.

Integrate Jira Cloud with other products and apps

Integrate Jira Cloud with Confluence, development tools, apps, and self-hosted tools using OAuth and feature flags.

• Manage users, groups, permissions, and roles in Jira Cloud

Control who has access to your Jira Cloud products and give them the right permissions to perform their role.

Configure and manage projects to track team progress

Learn how to set up, customize, and manage Jira Cloud projects.

Configure issues to track individual pieces of work

Explore issues, issue types, issue custom fields, issue screens, custom field context, and issue field configurations in Jira Cloud.

Create and manage issue workflows and issue workflow schemes

Define the lifecycle of your work and learn about issue workflow schemes and the issue collector.

System administration

Learn more on how you can set up Jira Cloud for your team.

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Assign users to groups, project roles, and applications

You can add people to groups and project roles to more easily manage what products they can access and permissions they have. 

Assigning groups

For more information on default groups and Atlassian Cloud permissions, check out  Create and update groups . 

Assigning project roles

For more information on creating project roles, assigning groups and users to a project role, and managing project role membership in a project, check out  Managing project roles .

Assigning application access

For more information on setting up default applications and managing access, check out  Update product access settings . 

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Additional Help

• Create, edit, and delete users
• Monitor a user's activity
• Create and update groups
• Deactivate or delete managed accounts

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Atlassian Cloud changes May 6 to May 13, 2024

These changes have recently been rolled out to Atlassian Cloud sites.

Changes labeled ROLLING OUT are being gradually rolled out and may not be on your site just yet.

Atlassian Administration

Jira platform, jira product discovery, atlassian analytics.

Atlassian Administration is where you manage your Atlassian organization, including user access to products, security settings, and billing preferences.

We’re replacing Beacon with Guard Detect

This update only applies to organizations that participated in the Beacon or Atlassian Information Security beta.

Beacon (beta) will soon be part of Atlassian Guard Premium. Read the blog

We’re replacing ‘Beacon’ with ‘Guard Detect’ in the CSV files you export. The name of your groups (such as beacon-admins) will not change.

In Atlassian Administration, you’re able to export CSV files for:

• Managed accounts
• External users
• User API tokens
• Authentication policies

We recommend checking and updating any scripts that may be impacted by the change.

Atlassian Access is becoming Atlassian Guard

We are changing the Atlassian Access name to Atlassian Guard. This change reflects the expansion of our security solutions beyond identity and access management.

You’ll see the new name in Atlassian Administration on June 12, 2024. The capabilities you currently have with Atlassian Access remain unchanged.

Explore the future of Atlassian Guard

Prevent apps from accessing certain data

By default, 3rd-party apps can access data such as Confluence pages and Jira issues in the products in which they’re installed.

You can now use a data security policy to help manage certain app access to content in your projects and spaces. This means you can benefit from the extended functionality apps provide, while limiting 3rd-party access to sensitive information

This rule is available for all organizations, but organizations with an Atlassian Access subscription get more fine-grained control over which apps are blocked.

There are some things to be aware of when using this rule. How the app access rule works

To set the app access rule in your data security policy:

• Go to admin.atlassian.com . Select your organization if you have more than one.
• Select Security > Data security policies.
• Create a data security policy and select Spaces and projects as the coverage type.
• Follow the prompts to configure the App access rule.

Filter the user list with added roles

We’ve updated the users list in the Atlassian Administration Directory . You can now filter the user list by new roles that have been split into multiple dropdown menus instead of one.

The roles we’re introducing include:

• Compass basic
• Jira Service Management stakeholder and customer
• Jira Product Discovery contributor

To filter the user list by roles:

• Select Directory > Users .
• From the Role field, select the role you’d like to filter by.

This change only applies to user list filters for centralized user management. Learn more about the centralized user management

Make it easy and secure for customers to log in to your help center with single sign-on

When you connect an identity provider to your Jira Service Management site, you can authenticate your customers with SAML single sign-on (SSO).

Before you begin You must subscribe to Atlassian Access from your organization before you set up SAML single sign-on. Learn more about how to start with Atlassian Access

To set up SAML SSO for portal-only customers:

• Go to Settings > Products.
• Under Jira Service Management, select Authentication.
• Select Add identity provider.
• Follow the prompts to complete the setup.

Learn more about SAML single sign-on for portal-only customers

Connect Microsoft Azure AD to Atlassian with an option that works for you

When you connect your Microsoft Azure AD identity provider to an Atlassian organization, you now have two options.

Option 1: Manually set up user provisioning

Recommended when you need:

• flexibility in setting up your Microsoft Azure Active Directory identity provider with SCIM and SAML
• to sync groups and users with no flattening of nested group structure
• to sync when you add users to your Azure AD

Learn how to add an identity provider for this option

Option 2: Automatically set up user provisioning

• easy set up by allowing access to groups and users in your Microsoft Azure Active Directory
• to flatten your nested group structure and keep group memberships
• to sync automatically (every 4 hours)

Learn more about Azure AD for nested groups

To connect your identity provider: 1. Go to admin.atlassian.com . Select your organization if you have more than one. 2. Select Security > Identity providers .

Learn more about identity providers

Control whether members use API tokens to authenticate

You can now control whether members can make API calls with a User API token into your organization’s products.

With this new API token setting, you can allow or block members from:

• Creating a new User API token to authenticate
• Using an existing User API token to authenticate

To try out the API token setting:

• Log in to admin.atlassian.com .
• Select an organization if you have more than one.
• Select Security from the global navigation.
• Select Authentication policies from the sidebar.
• Select Settings.
• Select User API tokens.

Find Atlassian Administration settings faster

You can now avoid searching every page of the Atlassian administration looking for what you need. We’ve added a new search field. From this field, you can enter a top or left navigation page title and select the page you want from the results.

To use the Administration search field:

• Select the search field in the top right.
• Enter the page title.
• Select the page you want.

Retiring the possibility to manage the atlassian-addons-project-access role

Following up on our previous announcement , we’re planning to remove the possibility to manage the atlassian-addons-project-access role in two to six months. The exact date depends on the feedback we receive after this announcement.

By default, the role is assigned to all project permissions in permission schemes and all issue security levels in issue security schemes. As a result of this change, the possibility to manage that role’s permissions and issue security levels, both via the UI and the REST API, will be restricted.

If you have any concerns about the planned changes, please leave them under this public ticket .

Create custom domains for your Jira products

We removed keyword restrictions when you create custom domains. You will no longer have a fixed list to select keywords for subdomains. Instead, you have the ability to manually enter your own subdomains.

Jira family products have also been given added support. You can now select Jira products from the dropdown menu when you create a custom domain.

To create a custom domain:

• Select Products > Product URLs .
• Select Add custom domain . This is only visible if you have an eligible product.
• Review the Before you add a custom domain page, and select Next .
• Select which product you want to access from your custom domain.
• Follow the prompts to specify your domain. You’ll need to enter two subdomains and a domain.
• Enter a Redirect URL . This is optional.
• Review changes and select Create domain .

Get fresh insights about your organization

You can now manually refresh your organization’s insight charts. Additionally, we’ve added timestamps under each chart.

If you don’t refresh your charts, they’ll automatically refresh every 24 hours. Tell me more about organizational insights

To manually refresh a chart:

• Select Security > Insights .
• From a chart, select the refresh button at the bottom left.

Gain security insight with more charts

Get more insight into your users with four new charts. These charts allow you to see managed accounts and external users that have access to your organization, your products, and their security practices.

The new charts include domains with access to your products, users with access to your products, two-step verification for external users, and external user policy.

To access new charts:

Multiple organizations can now claim accounts with the same domain

You can now claim available accounts from the same verified domain across multiple organizations.

Read about claiming accounts with multiple organizations on our community post

Data residency is now supported in six new regions

We're launching data residency in United Kingdom, Japan, India, Brazil, South Korea, and Switzerland to allow you to control where your data is stored.

There are a few limitations with these new locations. Find out more about any limitations

We're adding these locations to the list of supported locations in phases, so expect to see updates in the coming weeks.

To schedule a data residency move for the United Kingdom, Japan, India, Brazil, Switzerland, and South Korea:

• Select Security > Data residency .
• In the data residency table, select Move product.
• Go to Select location , and select the desired country as the location.

Discover more about data residency

Data residency for Marketplace apps

When evaluating data residency for your apps, you might see some apps listed as "No action available."

This means that some app partners declare that their apps don't need to be pinned or migrated because their apps exclusively store data within the Atlassian product. Another reason is that the apps may not store any data in the scope of the Marketplace partner's data residency policies.

To request a data residency move for your apps, you will have first to move your product. Learn more about how to move your product from one location to another

Once your product has been pinned to your selected location, you can move your eligible apps to the same location. Learn more about data residency for Marketplace apps

Copy Confluence data: Move users related to spaces you want to copy

When you move data from one instance of your Confluence cloud to another, you can move spaces, and only users who contribute to the spaces. This means that when you add or reorganize teams, you can move spaces and only the related users you want, instead of all users. This will help you copy data:

• in small chunks
• in multiple phases
• quicker and reduce your overall downtime.

To access this feature:

• Select Settings > Copy product data .
• Select Create copy plan .
• On the How it works page, select Next .
• Select your source and destination.
• Select the spaces you want to copy.
• On the Copy users and groups page, select Copy users and groups related to the selected spaces from the Users and groups section.

We’re replacing Jira Software with Jira in CSV exports

We’re bringing together Jira Work Management and Jira Software to make Jira your one tool to plan and track work.

As a part of this, we’re replacing the "Jira Software" header with "Jira" in the CSV files you export.

We recommend checking and updating any scripts that may be affected by this change.

Apply a data security policy to classified data

Classification is the process of categorizing the sensitivity of information.

To reduce the risk of data exfiltration and unauthorized access you can now apply data security policies to your classified content. What is a data security policy?

You can apply the following rules to classification levels:

• Block data export in Confluence, Jira, and Jira Service Management
• Block the creation and use of public links in Confluence
• Block anonymous access in Jira and Jira Service Management

Requires Atlassian Guard Premium subscription.

To create a data security policy:

• Create a data security policy and select Classification level as the coverage type.
• Follow the prompts to configure the available rules.

Classify and protect your sensitive information

Keep your organization’s data protected by labeling sensitive information in your products. You can now set up classification levels for your users to classify pages, blogs, issues, and requests. You can also apply data security policies to your chosen classification levels. More about data classification

Data classification is available in Confluence, Jira, and Jira Service Management and requires an Atlassian Guard Premium subscription.

To create a classification level:

• Select Security, then Data classification .
• Select Create a new classification level .
• Select Get started and enter the relevant details.

Publish your classification levels when you’re ready for people to start classifying their work. Once a classification level is published, you can also add it to a data security policy to reduce the risk of data exfiltration and unauthorized access.

It’s now faster to copy data to your sandbox

Save time copying data to your sandbox by choosing only the projects and spaces you need. Understand how to select data to copy

To copy specific Confluence spaces or Jira projects from production to its sandbox:

• Select Products, then Sandbox.
• From Actions in the product table, select Copy production data.
• Select the Specific projects or spaces .
• Follow the prompts to copy data into your sandbox.

Find out what we copy to the sandbox

Changes for Atlassian Intelligence across products in Premium and Enterprise plans

Starting May 6, Atlassian Intelligence is now automatically activated in all Premium and Enterprise plans of our Cloud products at no additional cost.

Tthis change now applies to existing cloud subscriptions unless an organization admin has previously opted out as per the email notices sent between March 20 and April 2. Note that the activation process will roll out for Trello and Bitbucket starting in June.

With Atlassian Intelligence, your teams can now accelerate their work, unlock knowledge, and make better decisions faster.

We know that data security and privacy remain a top concern. Atlassian is dedicated to building its solutions in alignment with our responsible technology principles , and will continue to follow our existing data security and privacy practices .

Organization admins can deactivate Atlassian Intelligence at any time and manage Atlassian Intelligence preferences from Atlassian Administration ( Settings, then Atlassian Intelligence ).

Changes in this section usually apply to all Jira products. We'll tell you in the change description if something is only for a specific Jira product.

Join Confluence directly from a Jira issue

If you are a Jira user who doesn't have a Confluence account and you interact with embedded Confluence content in a Jira issue, you will now have the chance to join your organization's Confluence instance.

By following the signup screens, users can gain access to Confluence content that has been linked to an issue.

Click on any content listed in the Confluence content section of a Jira issue. We will walk you through the steps to becoming a Confluence user.

Bulk edit the status of issues in the backlog

Transition up to 1000 issues through their workflow straight from the backlog. For example, you could move 10 issues from In progress to Done, or you could move 100 issues from To do to In progress .

We're still working on adding more complex scenarios to this experience. For now, you can only select issues that share a workflow. Also, you can only transition to statuses that don't require you to fill in a transition screen.

Try it out by selecting multiple issues from the backlog:

• Use the issue checkboxes
• Use Ctrl (Windows) or Command (Mac) while selecting issues
• Use the Shift key to select a group of adjacent issues

Once you’ve chosen the issues you’d like to edit, select Edit , then Transition from the toolbar which appears on the backlog when you start selecting issues.

Simplify collaboration: Invite people to Jira from Slack channels

Inviting people to Jira from Slack channels is now easier than ever!

Jira has made inviting teammates and working together on projects faster and easier.

You can now search for Slack channels and invite all teammates to join you in Jira in one step. This enhanced feature will save you time finding collaborators from Slack. Invite entire teams to Jira without needing to verify email addresses.

Try this new feature and let us know how it improves your team's workflow!

Build more advanced queries using basic search

Build powerful search queries without the need to learn JQL (Jira Query Language). When searching for issues in a project, you can now select the operator = (equals) or != (not equals) in basic mode to refine your search or quickly view its opposite.

How to search for issues in a project

To try it out, go to the Issues page in your project. Use the dropdowns in basic mode to build your query, and select = (equals) to view issues that match your criteria. Alternatively, select != (not equals) to exclude issues matching the criteria.

Duplicate dashboard gadgets

When you're editing a dashboard, you can now duplicate a gadget and its configuration to appear alongside the original.

To try it out:

• Open a Jira dashboard that you can edit.
• Select Edit .
• Select More actions (...) > Duplicate for the gadget you want to duplicate.

The duplicate gadget will appear at the top of the leftmost column on your dashboard.

Copy Jira Service Management data for team-managed projects and forms

You can now copy Jira Service Management data between cloud sites from admin.atlassian.com, using the Copy product data feature. In addition, we've added the capability for team-managed projects to be copied.

Read more about what moves when copying product data. Keep an eye on this page to stay up to date on what data is available to copy between cloud sites.

Copying Jira Service Management data now lives in admin.atlassian.com , by selecting Settings, then  Data management , then  Copy product data .

You need to have organization admin permissions to access and use this feature.

Introducing limits to how many items you can add to an issue

To enhance the reliability and efficiency of our platform, we’re introducing new limits to how many comments, attachments, and links you can add to an issue.

Big win for keyboard fans: more ways to edit issues with command or ctrl + k

We're adding more ways to edit issues using the command palette, so you can quickly make changes to the fields of an issue without the need of a mouse.

When you have an issue open, press command + K or Ctrl + K to open the command palette. From there, you can either start typing for the field you want to edit, or select a field from the list.

Use Atlassian Intelligence (AI) to break down work

You can now use Atlassian Intelligence (AI) to break down work into child issue suggestions.

Atlassian Intelligence will read the information in the parent issue and any connected Confluence site to suggest child issues for you.

To break down work using Atlassian Intelligence:

• Open an issue and select Add child issue .
• Select Suggest child issues .

The quality, accuracy, and reliability of information generated by Atlassian Intelligence may vary. Find out why

Summarize Jira issue comments using Atlassian Intelligence

We’re introducing a new Atlassian Intelligence feature that summarizes comments in a Jira issue. With just one click, you can get up to speed on the context of an issue quickly, without having to read through every comment.

• You’ll now find a ‘Summarize’ button in the top of the comments section.

Open password-protected PDF attachments in Jira

You can now open protected PDFs in Jira.

Try it out:

• From a Jira issue, open a password-protected PDF attachment.
• Type in the password for the document, then select Submit .

It’s easier for people with Jira to start using Jira Product Discovery

We know our products can be complicated. So now people who have Jira, and have recently also added Jira Product Discovery, will see simple recommendations on how to start using Jira Product Discovery. For example, inviting teammates, using a template, etc.

That means it’s easier to know what to do first in Jira Product Discovery so that you’re getting the most out of it.

The recommendations will show up in the ‘Your work’ part of Jira, and everyone with either a Free, Standard, or Premium plan will see them. You can dismiss them anytime so they stop showing up.

Bringing Plans and Overviews together!

We’re bringing together the best of Jira Software and Jira Work Management into a single project management tool, so all your teams now have a shared place to get sh*t done.

As of this release note, we're launching the migration of Overviews in Jira Work Management into Plans in Jira Software.

Find out how this supercharges your planning experience

New JQL functions for products and entitlements.

We've added two new Jira Query Language (JQL) functions for products and entitlements. These functions allow you to perform searches based on an entitlement’s details or based on a specific product.

More about JQL functions

Edit more fields directly in the issue navigator

You can now edit an issue’s priority, assignee, reporter, and sprint without opening the issue.

To try it out, go to the issue navigator by selecting Issues in the project sidebar. Alternatively, select Filters in the navigation, then select View all issues .

From the list view , select an issue’s priority , reporter , assignee , or sprint field to edit. Make your changes, then use the Enter key to save.

Unblock user invitations

Good people of Jira. No more support tickets will be required to to deal with blocked invitation emails!

Organization admins can now unblock user invitations that aren't accepted due to email suppression.

Use our new Unblock user invites feature alongside the User directory to monitor and troubleshoot sent invitations that haven’t been accepted.

Organization admins can use Unblock user invites to request an unblock, and then resend user invitations by following the on-screen prompts.

Resent invitation emails will generally arrive within one hour.

In Jira navigation select Settings, System settings, Unblock user invites

A list of undelivered invitations will display. In the case of emails that Atlassian blocks due to too many failed attempts to deliver, you'll see an option to Unblock user invite. After a short delay while the request is completed and the email is unblocked, you’ll be presented with an option to resend the user invitation again, displayed as Resend user invite .

Migrate issue view to pragmatic drag and drop

We're improving the performance of issue view in Jira by changing how the drag-and-drop feature works.

Move data between sites with cloud-to-cloud migration

We're introducing cloud-to-cloud migration to make it easier for you to move users and projects from one cloud site to another. Cloud-to-cloud migration can help you combine data between two or more cloud sites, split a cloud site into multiple cloud sites, duplicate a cloud site, or move specific projects from one cloud site to another.

Org and site admins can access this feature by logging in to the cloud site you want to move your users and projects from, then going to Settings > System > Migrate cloud site .

Add status while creating an issue

You can now select the status of an issue while you're creating it. For example, you could make an issue with the "in progress" status.

When selecting the status of an issue while creating it, you'll only be able to select statuses that don't have screens, actions, rules, validations or conditions in your workflow.

The new global issue create experience is enabled for all instances

We’ve modernized and optimized the experience to create issues to make it fast and scalable. Note that you won’t be able to switch back to the old experience.

Use the GitHub for Jira app to connect GitHub Enterprise, instead of DVCS

Jira admins making a new GitHub connection for a new organisation now need to install the  GitHub for Jira app . The app functions just like the DVCS Connector, but with better security features and improved performance.

This only applies to new GitHub connections in new organisations. Existing connections using DVCS are not affected.

Learn more about the GitHub for Jira app.

Advanced Roadmaps - New navigation

Advanced Roadmaps has a new look that makes it look and feel more like the rest of Jira Software.

To state it simply, the nav now lives on the left-hand side. This new layout opens Advanced Roadmaps up to a whole new world of designs and new features (whoops, not sure if I was supposed to say that 🤭).

Even though this is rollout to all users, we'd still love to hear your thoughts about how it effects your work, or your ideas for improvements. Use the Give feedback button which is still located in the upper right of your screen.

If you opted in the Early Access Program from last month, you won't notice a change. However, this layout is now the new default view for Advanced Roadmaps and can no longer be disabled.

Read more about these changes in our community post .

Control what you see in your products

Product recommendations now have controls, so now you can dismiss them or learn more about why you’re seeing them. These controls are being added to the recommendations in the app switcher menu which means you'll have more control and receive better product recommendations.

You can select the three dots next to the recommendation to learn why we have recommended it or to dismiss it entirely.

The recommendation controls will first be released to both Free and Standard teams of up to 50 users. Note: Only admins will be able to add a new product by clicking on the recommendation.

Connect your tools while creating a new project

We’ve updated the way you connect code and documentation tools when starting a new scrum or kanban project in Jira Software.

Depending on which tools are already connected to your site, you can quickly connect your team’s code repositories, security containers, and Confluence spaces.

To get started:

• From the top menu, go to Projects > Create project .
• Choose a project template, a project type, and enter a name and key for your new project.
• From the the Connect your tools screen, connect your code repositories, security containers, and Confluence spaces.

You’ll see this screen and be able to connect your work if you have one of these tools connected to your site:

Update to the create issue mini window

We've updated the look and feel of the create issue mini window.

Next time you're creating an issue, you can use the icons on the top right of your issue to exit full screen and use the re-designed mini window. You can also click the background outside the issue you're creating to exit the full screen view.

With the mini window, you'll be able to create work in context and navigate your project without losing progress on your new issue.

Developers can now quickly determine what to work on next with automated suggestions

When you're in the middle of a sprint and you finish a task, it can be hard to know exactly what to do next. Automated suggestions from connected tools are specifically chosen for you based on work on your board. This will help you decide which tasks to do next and keep momentum. This is an alpha release available in team-managed projects.

• Go to your Jira board and select your avatar .
• What to work on panel will slide open with your customized suggestions. Hover over any of the suggestions to see tooltips with more information.
• Select the call to action if you want to work on the suggestion.

Customize priorities for your projects

As a Jira admin, you can configure priorities that work best for projects so that your team can select the right priority for their issues. Learn more about priority schemes .

Custom navigation colors are now compatible with dark theme

If you've set a bright custom color for your navigation bar, we'll automatically modify it for anyone in your site using dark theme.

Connect pending Bitbucket workspaces on the Code page or the development dialog

If someone in your team has begun the process to connect Bitbucket with your Jira site, you can now complete the connection process on the Code page or in the development dialog. You must be a Jira admin to do this.

To connect pending Bitbucket workspaces on the Code page:

• Go to Code in your project menu.
• Select Connect workspace in the blue banner to connect a workspace.

To connect pending Bitbucket workspaces using the development dialog:

• Navigate to an issue in your project.
• Open the development dialog by selecting either a branch, commit, pull request, build, or deployment from the development panel.

Read more about integrating Bitbucket with Jira

Use filters to search and display Jira issues

Now you can use filters to search for Jira issues and display them in a list, without leaving the Confluence page.

This improvement follows the release that allows you to search for issues using keywords or JQL , and flexibility to add, remove, and reorder fields.

How to display Jira issues in a list

Start using filters to search for Jira issues:

• Edit a Jira description or comment.
• Type /jira and select Jira issues.
• With Basic selected, use the filters to search by Project , Type , Status , or Assignee .
• Select Insert issues .

This will display your selected issues in a list format you can interact with.

To edit your list of Jira issues:

• Select anywhere on the list.
• Select the Edit button (left-most icon) from the menu that appears at the bottom of the table.
• Edit your search query using Basic or JQL .

Move a mighty amount of issues from a completed sprint

Didn't get through all the issues you'd planned to in a sprint (we're talking more than a thousand or so)?

Take a moment to pause while they're dropped into a new sprint, a sprint that you've already created, or your backlog.

Colourful categories

Project admins can now assign colours to categories from the list view in Jira.

Manage custom fields for your project in context of the list view

You can now create and manage custom fields in context of the list view.

Certain types of work may require specific information for your team to get the job done. Jira now allows you to create and manage these additional fields in context of the list view to save you from navigating away from your work.

This will help your team with viewing the right, relevant information upfront when completing tasks.

To get started with the change, select the plus symbol at the top right of your list view to show or hide more fields, and manage your custom fields.

Make sprint retros easier with Jira's new embedded whiteboard feature

Atlassian makes it easy for teams to capture end-of-sprint feedback. This feature allows Jira customers to launch a Confluence whiteboard retrospective at the end of a sprint.

When Jira customers select Complete sprint on their board, they'll see a message to Connect Jira to Confluence .

Customers who've already signed up for Confluence will then:

• Check the box to connect the two products
• Select the Complete sprint button
• Select Whiteboard retrospective
• Begin their whiteboard retrospective without leaving Jira

If customers do not have a Confluence account, they'll be asked to sign up before they can explore whiteboard's templates.

Track and triage incidents affecting your services in Jira

We’re excited to roll out the new incidents feature in Jira Software Cloud.

This feature pulls in data from connected incident management, monitoring, and observability tools, so your development team can have a holistic view of incidents impacting services they are responsible for.

Our first supported product is Jira Service Management , and we plan to add support for more incident management and observability tools soon.

By turning unexpected incidents into manageable, visible work, you can improve your team’s focus on quick resolution and internal review while building proactive work practices to prevent incidents from happening again.

To get started with the incidents feature:

For some customers who use Jira Service Management, the feature will be available and automatically appear under Operations in the list of features.

To turn it on manually:

• Go to Project settings > Features .
• Toggle Incidents on.

We're gradually rolling out the incidents feature over the next few weeks to specific customers. If you don't see it yet, check back again soon.

Admins can view and quickly manage permissions for filters in Jira

As an admin, you can go to Filters > View all filters to see the list of all filters created in the instance, even if they’re private. Select More (three-dots menu) > Edit to manage permissions for this filter, even if you aren’t a part of the group/project. More about filters .

Finish setting up your development tools from the issue view

Jira site admins can now finish setting up code and deployment tools by following a link from the issue view. If any site admin has installed a tool on your site, we'll show a link on the development panel so you can finish setting it up.

If a code tool has been installed but not configured, we'll show a link to Set up code tools.

If a deployment tool has been installed but not configured, we'll show a link to Set up deployment tools.

• Go to your Jira project and open an issue.
• In the development panel, select Set up code tools (or Set up deployment tools ).
• In the dropdown, select the tool you want to set up.
• Follow the steps to finish setting up your integration.

Hide unused fields when creating issues

There can be a lot of fields to scroll through when you’re creating issues, and we know there are many fields that are simply unused.

We’re introducing a feature that only brings up the fields you actually use. We’ll create a personalized Create issue form for each issue type and project.

All the fields you don’t use will be hidden in a More fields section, so you'll always be able to interact with them. The feature is continuously learning. If we notice you using a previously unused field, we’ll pull it out of the More fields section for the next time.

We’ll automatically turn on the feature to hide unused fields when creating issues, but you can manage it by heading to Personal settings and finding to the Jira labs section. From there, you can use the toggle to opt in and out of the feature.

Template bundles in the project create page

Effortlessly create between 2 to 6 projects at once, with bundles. We're helping streamline your project creation process and minimizing the need for repetitive manual tasks. Whether you're working in Jira or Jira Service Management, bundles guarantee a smooth project creation experience.

Choose from two pre-set bundles: the Marketing or the IT team bundle. And if they don't fit your requirements, you have the flexibility to customize and create your own bundle.

There are a few ways you can create a bundle, one way is to:

• Select the plus icon + in the project sidebar
• Choose More templates from the dropdown
• Select Bundles

Another way to create a bundle is to:

• Select Projects > Create project in the top navigation bar

Object schema viewer role for Assets

We've heard first-hand from people that embedding a read-only list of Assets objects in Confluence via the Assets macro is incredibly useful for teams - as we hoped it would be!

So now we've introduced a new object schema viewer role in Assets. Object viewers have read-only access to all object data in this schema from outside Assets, including Confluence. Users without a Jira Service Management license do not have access to the schema view within Assets and do not count towards the total number of users on your license. Sharing is caring after all...

Read more about roles in Assets .

• From your service project, go to Assets > Object schema .
• Select  Schema configuration.
• Select the  Roles  tab.
• Under Object viewers section , select the field under  Users  or  Groups  and start typing to add new users or groups. This will add users or groups to the object schema you are currently configuring.
• Hit the Enter key.

See how your issues relate to each other in the timeline

We’ve made it easier to see the relationship between parent and child issues in the timeline.

These changes are being rolled out, so don’t worry if you can’t see them yet - they’ll be there soon!

In the timeline, all child issues will now appear under their parent issues so you can better visualise how your work relates to one another. This feature was previously only available with subtasks and their parent issues.

As well as this, you can now create child issues for any issue type (except subtasks) in the timeline.

To create a child issue from the timeline view:

• Select Create child issue ( + ) in the row of the issue you’d like to create a child issue for.
• Enter a summary of what needs to be done for this child issue.
• Select enter on your keyboard to create the task, or escape to cancel.

As an added bonus, we’re increasing the number of child issues you can see in the list view to 500 so you can see even more of your work at once.

How to create child issues from the timeline view

Non-admin support for Jira imports

Apart from admins, users with permission to create projects can use a CSV file or our Trello or Asana importers to import data into new team-managed business projects.

To import data into Jira:

• Select Projects from the navigation bar > Create project .
• From the sidebar, go to More > select Import data .

Explore different ways you can import data into Jira

Maximum cardinality limit on multi-value attributes in Assets

Assets in Jira Service Management is a database and so requires a combination of good data modeling and a great deal of processing power to handle large amounts of data. Here are recommendations for how to structure your data for Assets schemas .

See also: How to build an effective ITAM schema structure.

For this reason, we're introducing a maximum cardinality limit of 20,000 per object type attribute for Assets. Read more about recommended data structures for Assets.

Exceeding these limits can cause performance and reliability issues, therefore each site cannot create further items once they reach the limit. You can find out how many objects your site currently contains using the feature usage screen. Read more about how to track your usage.

Celebrate accomplishments

We added fun animations to celebrate finished tasks.

A confetti animation will appear when you change the status of a task to done.

Create a Confluence whiteboard from inside a Jira issue

You can now create a Confluence whiteboard while viewing a Jira issue. Click the Create dropdown to open a new whiteboard in a new tab. Your whiteboard will be linked to the issue.

View and schedule project work in a calendar

View all your project’s work in a calendar to track your team’s progress toward due dates and deadlines. While planning upcoming work for your team, use the calendar to view releases and sprints and to schedule issues.

How to schedule and track work in the calendar

Jira’s calendar view is enabled by default on all software projects. To view your calendar, navigate to your project, then select Calendar from the sidebar.

New "Entitlements" field

We've added a new custom field to go with the new Products and entitlements feature in Jira Service Management. The field allows agents to view customers' entitlements in their project to get additional context when working on issues.

Company-managed projects: Create, edit, and delete columns directly on the board

If you want to quickly add or update a column on your board, you don’t need to go far. You can now create, rename, move, set constraints for, and delete columns without leaving the board. You’ll still have the ability to do all of the above in your board’s settings page, but if you’ve only got time for a quick fix, we’ve now got you covered!

If you’re a project or board admin for the board you want to update, you can try the following changes:

• To create a column, select the + icon to the right of all columns.
• To rename a column, select its name to edit directly.
• To move a column, select its top, then drag the column to its new position.
• To set column constraints, right-click its name or hover to select more actions (•••) > Set column limit .
• To delete a column, right-click its name or hover to select more actions (•••) > Delete .

Create cards directly on scrum and sprint enabled boards

You can now create cards directly on scrum boards and sprint boards.

This announcement marks our third iteration of inline card creation for boards in company-managed projects. This latest release also brings these enhancements to team-managed projects.

Find your attachments even faster

We’re introducing new filters so it’s even easier to find the attachment you’re looking for.

We’re slowly rolling out this feature, so don’t worry if you can’t see this yet.

If this is already available for you, you can now use brand new filters in Attachments to find a specific attachment.

You can filter attachments by:

• who added them
• the type of attachment (image, document, spreadsheet, and more)
• the date it was added to an issue

How to use filters to find attachments

Customize your projects with a photo background

Project admins can capture the theme of each project with a different gradient, color, or custom photo. Customizing the project background is a simple way to give your business projects a unique identity.

To change the background, go to a business project and select the paint bucket icon next to the project name. More about changing business project backgrounds

The team field in Jira issues now shows the team icon

Previously, selecting the team field in an issue would prompt a search displaying the singular "Person" icon. The correct "Team" icon now shows to indicate what should be selected for the field.

Drag and drop to reparent issues

We’ve made it easier to reparent issues in the timeline and list views.

In the timeline and list views, you can now reparent a single issue by simply dragging and dropping it underneath a new parent issue.

How to reparent a child issue

View blocking issue work suggestions in Jira

Work suggestions in Jira will now surface a new suggestion type — a blocking issue. If an issue assigned to you in the current sprint blocks other issues in the same sprint, it will automatically appear under your work suggestions on the Jira board. Blocking issue work suggestions will intelligently guide you to what you can work on next to unblock your team members. View your blocking issues and work on them to help your team improve the workflow and increase productivity.

The new work suggestion type will be currently available in scrum projects with sprints enabled.

Read more about work suggestions in Jira

To view your blocking issue work suggestions:

• The Work suggestions panel will slide open with your customized suggestions. If you have a blocking issue suggestion, it will automatically appear there.
• Select the suggestion to view more information about the task.

Jira: Import from ClickUp

Moving your work from ClickUp to Jira just got easier. Using the ClickUp importer, you can directly import projects into Jira.

Save the effort of manually moving data and ensure the project information is relevant and accurate.

To directly import your data using the ClickUp importer:

• From the navigation bar , select Projects > Create project .
• Select Import to a new business project .
• In the import from an app section, select ClickUp .

View project work in a single list

View all your project's work in a single list that can be quickly scanned and sorted by field. Jira's list view can also be used to create, edit, and view issues in your project.

The list view is enabled by default in all projects. To view your project list, navigate to your project then select List from the sidebar in the Planning section.

Find out more about how to manage and update work in the list view .

View high-level work across multiple teams with a new template

Use the new cross-team planning template to get a high-level view of work across multiple teams.

Reordering issues on the list view using assistive technology

We’ve made our drag-and-drop functionality more accessible in the list view. Reordering issues on the list view is screen-reader- and keyboard-friendly for those using assistive technology.

Jira Plans: New and improved Warning Center

We've redesigned the Warning center that lives in Jira Plans to make it easier to read and use.

Read more about the Warning center in Plans .

New Jira plans Summary

Your new Jira plans Summary experience delivers rich data to consume in just a glance, or go deep into on key topics for a selected date range.

At the top of the Summary screen, you’ll find four overview cards:

• unassigned issues
• high priority issues
• overdue issues
• blocked issues

Beneath these are 4 plan health widgets that include Status overview, Issue progress, Key dependencies and Team capacity.

View your work suggestions in Jira

Jira work suggestions are now available on scrum and kanban boards.

Work suggestions are task recommendations that are automatically curated for you from across multiple connected tools. These contextual, timely, and actionable suggestions help you decide which task to pick up next. This removes bottlenecks and helps you keep momentum in your and your team’s day-to-day work.

Jira work suggestions are enabled for everyone by default. You can view your work suggestions by selecting your avatar on a Jira board. The work suggestion panel appears only when customized suggestions are available for you. You can choose to hide or show the work suggestions panel from the View settings menu on your Jira board.

Read more about Jira work suggestions

To view your work suggestions:

• Go to your Jira board and select your avatar . The Work suggestions panel opens only when customized work suggestions are available.
• Select the suggestion to view more information about the task and take action.
• If you don’t want to see work suggestions on your board, select View settings and disable the Work suggestions toggle. You can enable it again at any time.

Import linked issues using Jira's CSV importer

When importing data using a CSV file, admins can configure issue linking to show dependencies and related work. You can set link types, such as blocks , is blocked by , clones , is cloned by , duplicates , is duplicated by , and relates to while mapping data from your CSV file to fields in Jira Software or Jira Work Management.

Read about importing data using the CSV importer

New set of gradients

Enjoy even more background options when creating a unique identity for your project.

Select the paint bucket icon next to your project's name to see all background options.

Import data from Trello to Jira Software faster

Moving your work from Trello to Jira Software just got easier. The Trello importer directly imports project data from your Trello account into a software project, saving you the effort of manually moving data while keeping it accurate.

To directly import your data using the Trello importer:

• Select Import to a new software project .
• In the import from an app section, select Trello .

Group work into swimlanes on your board

Add some order to what can sometimes become a noisy board by sorting your work into groups and swimlanes.

You can group issues by their assignee, epic, sub-task, or project so each entity within that group displays neatly in its own lane.

To get sorting, select the Group by dropdown from your board, and choose a filter. If nothing is selected, the swimlanes will be grouped by the option set by your board admin.

Merry Kondo-ing.

Jira plans, warning filter update

Your planning tool warnings centre is now updated with a condensed list of settings you can switch on. We're also moving the “Filter issues with warnings” toggle from inside the Warnings dropdown menu to the Filters dropdown menu, so you can see all the details there.

Jira Service Desk is now Jira Service Management! We’re in the process of rolling out some exciting new features for all users. Learn more about these new features .

Attach a form directly from the request type configuration page

We’ve made it even easier for admins to attach new forms to request types without needing to navigate to form settings.

After selecting Attach form when in request type, you can now choose to either create a new form from the form template library, or search and select an existing form.

Select Create from template to browse over 200 form templates with pre-built conditional sections and rich formatting to help get you started sooner. Or Select existing to search all forms across your entire project.

Read more about adding forms to request types

Upload multiple files in your widget request form

Widget request form now has a new, improved functionality where you can upload multiple files at the same time.

New project details page for company-managed service projects

We've redesigned the project details page for company-managed projects to match the clean, sleek look of our team-managed project details page. As part of this update, you can also enjoy more formatting options for the project description.

Widget request form just got smarter

When you add information to the widget request form, your changes will now remain saved even if you close the widget or navigate to elsewhere on the website. The data will only be erased if you refresh the page.

Introducing a new workflow editor in company-managed projects

We're building a new workflow editor for your company-managed projects!

If you're familiar with team-managed projects, you might be familiar with the new workflow editor - it's a faster, cleaner, more intuitive experience for creating and editing your workflows.

In our first release, we're making the new editor available for Jira Service Management projects so you can start using it right away, but we still have more work to do to bring across all the features from the old workflow editor.

While we continue building the new editor, you can switch between editors as needed using the Open in old editor or Open in new editor options. You can also select a default editor so that your workflows always open in the editor of your choice. Just select Change default editor and follow the steps to make your choice.

If you have feedback on your experience with the new editor, we'd love to hear it. Make use of the feedback options in the editor to let us know your thoughts.

Learn more about the new workflow editor .

Streamline customer organization management with email domains

We're excited to introduce the Email Domain feature in Jira Service Management, a powerful enhancement designed to automate and streamline the process of managing customer organizations.

With this new feature, site admins and agents permitted by Jira Service Management’s product settings can now add up to 10 email domains to a customer organization, ensuring that customers with matching email domains are automatically added to the corresponding organization. This feature is aimed at simplifying the management of customer organizations, reducing manual effort, and improving the overall efficiency of your Jira Service Management setup. How to use email domains to automatically group customers into organizations

Chat in Slack: Emoji shortcuts are now powered by Jira automation

Emoji shortcuts, based off Halp’s legacy recipes, now use Jira automation’s powerful no-code engine. With this change, admins can manage all automation rules in one place and emoji reactions can be used to edit issues created by Assist in Slack — all allowing for a simpler configuration experience.

If your projects have custom emoji rules, you have until June 4, 2024, to set up similar ones in automation. After that date, the emoji shortcut feature in chat settings will no longer function.

Find out more in our Community blog

Before you start setting up your new automation rules, keep in mind:

• The ticket emoji shortcut used to create issues isn’t affected by this change, so you don’t need to set this up in automation.
• You need to set up the eyes emoji shortcut, which assigns agents to issues. Tip: Use the template from the Emoji shortcuts tab in chat settings to quickly set up this automation.

To set up emoji rules in automation:

• From your project settings, select Automation .
• Select Create rule .
• Select Emoji reaction to Slack message as your trigger*.*
• Select Turn on rule , name your rule, and then Turn on rule again to save.

To help test your new emoji rules, you can now turn off emoji shortcuts in chat without deleting them:

• Set up your emoji rule in automation.
• From the Emoji shortcuts tab in chat settings, find the rule to turn off.
• Use the toggle to turn off the rule.
• Test to your satisfaction.

Data limits for object schemas in Assets

For this reason, we have introduced limitations on how many objects, attributes, and attribute characters can be stored inside schemas within each individual Assets in Jira Service Management site. Read more about how much data you can store in Assets.

Beta: Group alerts using Atlassian Intelligence

This Atlassian Intelligence feature is in beta. Read more about Atlassian Intelligence features.

Atlassian Intelligence groups related alerts and offers insightful suggestions, helping your team manage alerts and resolve issues more effectively. Alert grouping lessens 'alert fatigue' for your on-call agents. Rather than dealing with each alert separately, they can view a collective summary of similar alerts through an alert group. Over time, Atlassian Intelligence learns to recognize new alerts, identify patterns, and improve grouping based on user feedback.

To use the alert grouping feature, make sure that your organization admin has activated Atlassian Intelligence from Atlassian Administration . To access the feature, go to the Alerts page and switch to AI view . This works only if you’re using the new alerting feature that's natively available in Jira Service Management.

Read more about alert grouping

Quickly create incidents from your Slack channels

It's now possible for you to create an incident directly from your Slack channels. Use the /jsmops create incident command in any Slack channel, and you'll be able to fill out the incident details. When you create the incident, you can choose to link the incident to a new Slack channel or to an existing channel.

Once the incident is created, all the incident details, updates, and actions will be available and the affected services' responders will be automatically added to the channel.

Read how to connect Slack with Jira Service Management

Blank request type creation: updated details screen

We've introduced a new screen for editing details when creating a new blank request type in Jira Service Management.

Previously if you selected Create request type , then Create blank , you saw a modal and followed a two-step process to update the request type's name, description, icon, issue type, and portal group(s).

We've replaced this with a screen that allows you to easily review and update the same information in a single view, alongside a preview of the request form.

To see what's changed:

• From your service project, go to Project settings , then Request types .
• Select Create request type , then Create blank .
• On the left of the screen, you'll have the option to edit the name, description and icon for the new request type. You'll also be able to select an issue type, and select (or create) the portal group(s) where you want the request form to appear.
• On the right of the screen, you'll see a preview of the form for the new request type. The blank request type will only contain a single Summary field as a placeholder so you can later customize the request form to meet your requirements.

If you choose to create a new request type by selecting Create request type , then Create from template , you'll use this same screen to review and update the request type's details.

Navigation group label change

We've updated the "Channels & people" group label in the project navigation to "Directory" to better accommodate optional features that appear in the navigation when enabled.

Update the request types of issues using Atlassian Intelligence

We've released a new feature powered by Atlassian Intelligence that updates the request types for multiple issues at once. This is particularly useful when you receive requests by email and end up with a lot of issues with the Emailed request request type. By using the Atlassian Intelligence triage feature, you can easily update these issues to have more appropriate request types.

To update the request types of issues with Atlassian Intelligence:

• Select issues in your queue.
• Select Triage .
• Review the suggestions and select the issues you want to update.
• Select Apply .

Show entitlement details on issues

We've added a new feature to Products and entitlements in Jira Service Management. Now you can choose to show entitlement detail fields on issues. This gives agents additional context about customers and their entitlements while working on support cases.

Find out how to show entitlement detail fields on issues .

Use AI to generate new content or improve existing content

Generate new content in your ideas descriptions and comments – brainstorm new content, summarize or shorten the content you already have, find action items, and improve your spelling and grammar.

Learn more about Atlassian intelligence.

Calculate delivery progress based on story points

With enhanced calculation options, the delivery progress can now better reflect the size of your linked delivery tickets in Jira Product Discovery. You can easily configure the field to display progress based either on the number of issues per status or on the number of issue story points per status.

Creators can configure the delivery progress field:

• Click the Delivery progress field to open the Delivery tab, or select a specific idea and go to the Delivery tab.
• On the Delivery tab, click the delivery progress bar, and then select  Configure delivery progress .
• Default or Simple for the estimation type
• Issue count or Story points for the estimation values

Learn more details about the estimation rules and configuration options.

New global fields page

You can now reuse fields across Jira Product Discovery projects and different Jira products. Global fields are managed centrally, so all field properties are the same across all projects and are updated from a single place.

Find more information about global fields

To reuse fields:

• Select the settings icon from the navigation bar and then Products .
• Under Jira Product Discovery , select Global fields .
• Select Create global field , select the type of field you want to create, and select Create .

JPD Project fields page

Project admins can now manage project, global, and system fields in a dedicated field management section under project settings. Find more about field management in the documentation

To access the new fields management page, in your discovery project, select Project settings , then Fields .

See restrictions changes before archiving

When archiving content, you’ll now be notified if inherited restrictions will be removed for items you’re archiving or the ones remaining in the content tree. More about inherited restrictions

This helps to ensure content won’t become visible to an unintended audience after it's moved to the archive.

Settings refresh: Configuration and Security

We did some spring cleaning to give a few interfaces a modern look and streamlined experience!

Key changes:

You’ll notice a more intuitive, single-page experience. We added icons, preview cards, avatars, and success/failure flags when you make changes. We’ve also localized menu options and removed these deprecated fields:

• External user management
• Custom stylesheets for spaces
• Secure administrator sessions

You can find the updated pages in the left nav, or, with their new URLs:

• Global templates and blueprints: admin/templates-and-blueprints
• Configure code macro: admin/code-macro-configuration
• Security configuration: admin/security-configuration

Confluence new attachment email enabled

This change consolidates and updates Confluence attachment emails, to provide more clear communication and reduce noise for users.

Custom emojis on public pages

Custom emojis now show up on public pages.

We've also added a control in product settings so product admins can decide whether to allow custom emojis on public pages on their site. If not allowed, any custom emoji included in a public page will appear as text (the emoji's short name).

Note: This is allowed by default, so product admins need to turn this setting off if they don't want custom emojis to appear on public pages.

Be more expressive with panels

In addition to the five preset panel options, you can customize panels by choosing one of the 20 background colors available.

Panels can have emojis, or you can remove the emoji to meet the needs of your content. The emojis available to you are the same set that you already use in Confluence; this includes custom emojis you and your teammates added.

1. Add a panel to a page by typing /custom panel or by selecting Custom panel from the insert menu.

2. Use the floating toolbar to choose a background color and pick an emoji if you want one.

Automatically get a personal space

A personal space in Confluence is a place of your own to jot down new ideas, introduce yourself to your team, keep track of tasks, store important items or files, polish content before sharing with others, and more.

You can choose to leave the space open for others to visit and collaborate, or you can restrict the pages so that no one else can see them.

If you don't already have a personal space, one will be created for you after you've logged in and viewed a page. There are three ways to get to your personal space:

• Select Spaces in the global navigation bar. Your personal space is automatically starred for easy access.
• Select your profile icon at the top right of the global navigation bar and select Personal Space .
• Select Home in the global navigation bar. All starred spaces are shown on the right.

Learn more about personal spaces

Simplify collaboration: Invite people to Confluence from Slack channels

Inviting people to Confluence from Slack channels is now easier than ever!

Confluence has made inviting teammates and working together on projects faster and easier.

You can now search for Slack channels and invite all teammates to join you in Confluence in one step. This enhanced feature will save you time finding collaborators from Slack. Invite entire teams to Confluence without needing to verify email addresses.

Transfer of page ownership between users

When a page is created, the person who creates is now known as the owner of that page. We've made it possible for page owners to transfer ownership of their page to another person at any time. Space and site admins can also transfer page ownership from one user to another.

This way, if a current page owner leaves a project, team, or company, ownership of the page can then be granted to whomever is most appropriate, and maintenance and validity of the page remains fresh.

A page owner is the ‘point person’ for a given page and their name appears in the byline, under the page title.

Learn more about page ownership and how it can be transferred

Template suggestions in the page editor

When creating a new page, you start off with popular templates featured first.

Once you begin adding a title to the page, these featured templates will be replaced by suggested templates: templates that may be a better match for your needs based on the title you entered.

• Create a new page.
• Start typing a page title.
• Recommendations of popular templates will be replaced by suggested templates, based on the title you've entered.

Home has a new look

Jump into work with Confluence Home, now with an improved look and feel. This visual refresh includes layout and iconography updates.

Visit Home to see these changes.

Confluence Premium: 20 new automation components

Confluence automation is adding 12 new trigger and 8 new action components.

Space, product, and site administrators can use components to build rules that automatically organize content and manage team workflows. Automation is available in Confluence Premium and Confluence Enterprise .

Learn more about creating automation rules

Restore and reattach inline comments, even after deleting highlighted text

Inline comments anchored to highlighted text can get resolved when that text is changed or deleted during an editing session. It is now possible to restore those comments by reattaching them to selected text in the editor.

Resolved comments can be accessed from the More actions menu on the toolbar. Find the resolved inline comment you want to restore, and select Restore comment .

In the editor, highlight text you'd like to add the comment to, and select Add comment .

Configure and display labeled content with clarity and ease

You can now find and customize the Filter by label macro (formerly known as "Content by Label") more easily than ever, thanks to the following changes:

• New and improved name and icon for instant discovery.
• A simpler filtering experience with a more clearly organized dropdown menu.
• An overall clearer and better organized set of options in the configuration modal, for faster and easier customization.

Collaborate and turn ideas into action with Confluence whiteboards

Confluence whiteboards will be generally available to everyone over the coming weeks. Use whiteboards to collaborate and turn ideas into action, faster than ever before.

Whiteboards are great for collaborative activities, such as brainstorming ideas, running retrospectives, planning out and breaking down work for your team, prioritizing what’s coming next, creating diagrams and flowcharts, and more.

Take advantage of integrations with products like Jira. You’ll be able to turn sticky notes into Jira issues and create relationships between issues.

Compare plans and explore what’s possible with whiteboards .

Transfer ownership of up to 100 pages at once

When someone leaves the company, they may leave behind a number of unmanned Confluence pages that become outdated without anyone realizing it. Space administrators with Confluence Premium or Enterprise now have a filter in the content manager that reveals pages with deactivated page owners. This allows them to quickly identify content that is no longer actively managed, and either remove it or transfer ownership (of up to 100 pages at a time) to someone else.

This new filter for “pages without active owners” has been consolidated into a dropdown with the filter for inactive pages.

Learn more about the content manager

• Select Content manager from the sidebar of a space you administer.
• Select the Filters drop-down in the top-left.
• Select Pages without active owners
• Once you select a page, you’ll see button options to Archive , Delete , or Change owner .

Manage space access in bulk

Admins can now save a bunch of time and repetitive tasks by adding a single user or group to all spaces on a site (or remove them from all spaces) in one bulk action.

This can be done for literally all spaces on the site, for all spaces except personal spaces, or exclusively for all personal spaces.

Catch up quickly with page comments summary

Now, Atlassian Intelligence can summarize page comments for you, making it easier and faster to catch up on important feedback. Just navigate to the bottom of the page, above the first page comment, and select Summarize comments .

New comments since you last checked? Select the refresh icon to generate a summary that includes all the latest feedback.

Settings refresh: General configuration

The settings under General configuration have a new streamlined and modern look.

Confluence administrators should

• Select the wheel icon in the top-right corner to open Confluence administration.
• Find Settings in the left-hand navigation.
• Select Configuration > General configuration.

Admins can now create automation rules for public links

We're adding the ability to create automation rules directly from the public links setting on a page.

When an admin on a Confluence space with automation turns a page's public link on or off, they will see a prompt to create a new automation rule to manage public links.

Open password-protected PDF attachments in Confluence

You can now open protected PDFs in Confluence.

• From a Confluence page, open a password-protected PDF attachment.

Automatically build automation rules for public links

Admins can now create automation rules to manage public links on their Confluence site.

When you use the public links settings, we'll show you a prompt to automatically build a rule for public links in new spaces.

Automatically build automation rules to assign guest users to a space

Admins can now create automation rules to manage space assignments for guest users.

We'll show you a prompt to automatically build a rule to assign spaces to new guest users when you assign spaces in three ways:

• Using the dropdown menu next to the guest user's name
• Using the bulk assign screen
• Setting a default space for guest users in Global Permissions

Confluence Page Verification

Pages owners and admins can now add a new Verified status to pages. This supports page verification functions in Confluence automation.

Improved collaboration with image and video comments

You can now add comments to images and videos in Confluence Cloud, making collaboration and adding context a breeze. ️

This update lets you add comments directly to images and videos on your pages. When viewing a page, hover over or focus on an image, and a new comment button will appear. While editing, select the image and use the new comment button in the toolbar.

Like text comments, you can easily add your thoughts and discussions. When a comment is added, a handy icon will appear in the corner of the image, letting you know there's a discussion brewing.

Just a heads up: Inline images can't be commented on yet, and each image or video can only have one comment thread.

Cache key support for self-hosted runners

Since releasing cache key support for builds on the Atlassian infrastructure earlier this year, we have been actively working to add cache key support for our customers who are using runners. That being said, we are happy to announce that we now support runners using cache key to generate caches. Additional documentation on smart caches with cache keys can be found in the following section of our Caches help documentation: Caching with file-based cache keys .

Introducing 100MB file size limit

Starting on May 6, we will begin rolling out a 100MB file size limit for Git pushes to Bitbucket Cloud repositories. Learn more about the new file size limit and join in on the conversation via our community post .

Upgrade your Compass GitHub app to allow Compass to ingest pull request data

Accept the updated permissions for your Compass GitHub app to authorize Compass to enrich the PR data/insights we show you in Compass.

Upgrade your Compass GitHub app:

• In GitHub, go to the organization settings for the organization that you've connected the Compass app to.
• Select GitHub apps on the left sidebar.
• Select the Review request link.
• Enter your GitHub password.
• Select Accept new permissions .

You're now on the latest version of the Compass GitHub app.

See available values for visual mode query filters

You no longer need to remember the exact spelling or capitalization of values for your query filters. To make it easier to create query filters, we now show all the available values that exist in the data source for the selected column.

This feature only works for columns with a data type of string or string array in Atlassian Data Lake connections.

• Edit an existing visual mode query or create a new one.
• From Filters , select Add filter then choose a column with a data type of text or array.
• Select one of the "Exact match" or "Pattern match" operators.

When you add a value for the filter, the new Available values section appears in the menu.