Learning ServiceNow by Tim Woodruff
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Assigned to and Assignment group
The Assigned to [assigned_to] field is a reference field type that points to the Users [sys_user] table. This field is generally used to designate a user to work on, or be responsible for the task. By default, this field has a reference qualifier (role=itil) set on its dictionary record that prevents any non-itil user from being assigned to a task. You can override this reference qualifier on tables that extend task though, as the Project Task and Service Order tables do, if you have the relevant plugins installed.
The Assignment group [assignment_group] field serves pretty much the same purpose. The reason for having both, is that a workflow might automatically assign a certain type of task ticket to a group, ...
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Navigate to All > User Administration > Groups. Select a group record. Click the lock icon beside Type. Click the lookup icon beside the selection field. The Group Types dialog opens. Complete the following steps. Click New. Enter the group type name and description. For example, to define a type for a group as incident and problem , enter ...
Calculate the duration of an incident based on the Assignment Group. Most of the cases, the incident will be traversed to multiple teams for resolution. In such cases, if we want to calculate the duration.
*Disclaimer: We are reviewing video content for Accessibility standards*How to determine your own, or a colleague's, assignment group.
This ServiceNow tutorial will demonstrate how to add users to an assignment group in ServiceNow. Specifically, it will demonstrate how to add user to Service...
It is best practice to assign a ticket to an assignment group rather than an individual in ServiceNow. However, there are times when there is a legitimate reason to assign it directly to a person. There are a few different ways to find out someone's assignment group. From the Informational "I" within a ticket
Learn how to create automatic assignment group in ServiceNow, a powerful tool for managing IT services and workflows. This video will show you how to configure the rules and conditions for ...
I want to update the assignment group to a particular assignment group when the condition fulfills on RITM ie. service offering is xyz and location is abc, then it should update. For example, there is one catalog item that is being raised by GETit and RITM is generated with an assignment group. I want to update that value when the matching ...
As you can see in your image the information for the groups is stored in table sys_user_group. The information which users are assigned to which group is stored in table sys_user_grmember. So the REST query could be a GET to this URL:
The way you described it can be done with the assignmemt group metric. This is an out of box metric definition that gives duration of any incident assigned to a group. What you are looking for is the assignment group metric. The metrics table to look at is a database view called "incident_metrics" if I remember correctly.
Get full access to Learning ServiceNow and 60K+ other titles, with a free 10-day trial of O'Reilly. There are also live events, courses curated by job role, and more. Start your free trial. ... The Assignment group [assignment_group] field serves pretty much the same purpose. The reason for having both, is that a workflow might automatically ...
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Same result. Ticket got created but with no assigned group info. @blendenzo: Can service now has ACL at field level? Like I have mentioned, I was able to create ticket using API but not these two fields. Not sure if Servicenow can restrict update access at field level? If so, why do they do that way? I will double check with my security group ...
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